Aylesham Court Care Home

195 Hinckley Road, Leicester Forest East, Leicester LE3 3PH
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9.7 86 Reviews
  • Aylesham Court Care Home, Leicester
Aylesham Court is an outstanding home and offers a warm and welcoming environment with a wide range of care services for the elderly. Care options include nursing, residential, convalescence, respite, palliative and day care, with the ground floor dedicated to residential residents.

This purpose-built home with its well-furnished interior provides a pleasant dining room and four spacious and homely lounges where residents have the opportunity to relax and socialise. All bedrooms come with ensuite facilities and a 24-hour call system, and residents are able to personalise their room with their own furniture and personal items.

Each resident’s dietary requirements and personal preferences are taken into account, and the chef provides both cooked meals, light and cold alternatives, as well as popular homemade cakes.

Some of the many activities residents can enjoy include line dancing classes, exercise classes, baking and cooking, church services, crafts and pampering sessions, and there are also regular organised outings and trips to places of local interest.

This home is rated Outstanding by CQC (January 2022), with 'responsive' and 'well-led' being the key areas the home excels at. This means services are tailored to meet the needs of individuals and delivered to ensure flexibility, choice and continuity of care. Service leadership is exceptional and distinctive, with the leaders and the service culture they created driving and improving the high-quality, person-centred care.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 60 Service Users

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Katharine Howarth (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)

Aylesham Court Care Home Reviews (86)

9.7

Aylesham Court Care Home has a Review Score of 9.7 (9.660) out of 10, based on 29 reviews in the last 2 years.
Over all time Aylesham Court Care Home has 86 reviews.

Overall Experience
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Reviewer Connection to Aylesham Court Care Home
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Review from Christina J (Daughter of Resident) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother lived at Aylesham Court for over 4 years. Her needs were complex and needed a high level of care. The dedication all the staff displayed, ensuring mum was cared for, comfortable and happy was second to none. Sadly, mum passed away this June. The compassion, love, dignity, and respect the staff
showed to mum and the family during her final days of life was wonderful. The family are so thankful for the guidance, support and help the staff gave to us after mum's passing too. Thank you, Aylesham Court, for being a part of mum's family'.
Reply from Lisa Henderson, Customer Care Advisor at Aylesham Court Care Home

Thank you for your lovely review. We are saddened to hear about your loss. We are very happy to hear you felt at ease with your Mother in our care. It is always nice to hear from family members feeling like their loved one were cared for and looked after. Hopefully you will go away from this feeling like your Mother received the best possible care. We will certainly pass your comments on to the manager.

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Review from Joseph A (Son of Resident) published on 2 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been at the carehome now for just over 3 months and I have to say it is a wonderful carehome. The staff are all very friendly, caring and always adding a little humour. My dad is very happy there and always commenting on the good food and attentive care. They have a very well managed entertainment
schedule which is varied and encourages family participation and visits. We viewed a few carehome prior to choosing and had not seen any of this high standard, it has not disappointed since. The staff made an exceptional effort to make my father feel welcome and at ease from the outset. I also cannot compliment the staff enough for their attitudes, effort and care. Always willing to make that extra bit of effort that really makes a difference to the residents and family visitors. Exceptional care home, well done and keep up the wonderful work you all do.
Reply from Lisa Henderson, Customer Care Advisor at Aylesham Court Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your Father in our care. It is always nice to hear words like "Friendly" and "Caring" being used to describe our Staff. We hope to continue providing your Dad with the best possible care.

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Review from K S (Friend of Resident) published on 3 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of visiting Aylesham Court has been excellent, with friendly and welcoming staff. My terminally ill friend was treated with great care, kindness and compassion during her four month stay. The home is spotlessly clean and food looked amazing.
Reply from Fran Donno, Customer Service Adviser at Aylesham Court Care Home

Thank you for your lovely review. It is always wonderful to hear words like "Friendly" and "Welcoming" being used to describe our staff and we are pleased to hear that your Friend was treated with such high standards of care and support during these times. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review from P K (Son of Resident) published on 4 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From initial contact with the home to sort a place for mum all the staff, manager through to admin, nurses, care assistants, kitchen and laundry etc were so accommodating and helpful. Very efficient but with an individual and human touch. They cared with dignity and professionalism when required but
were always personable and easy to talk to.We were always kept informed about mums medical condition by the nursing staff and when mum passed they were so dignified and helpful. Many thanks to all.
Reply from Lisa Henderson, Customer Care Advisor at Aylesham Court Care Home

Thank you for your kind words. We are saddened to hear about your loss. It is always nice to hear words like "Accommodating" and "Helpful" being used to describe our Staff. Hopefully you will go away from this feeling like your Mum received the best possible care.

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Review from James C (Son of Resident) published on 1 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely brilliant. My mother was in palliative care. The staff fantastic. Such great care from top to bottom. Nurses like angels. Thank you.
Reply from Fran Donno, Customer Service Adviser at Aylesham Court Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time and it is always wonderful to hear from family members feeling like their loved one is cared for and looked after. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review from Helen W (Daughter of Resident) published on 19 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What can I say about Aylesham Court. The staff are absolutely amazing. They cannot do enough for their residents or their families. The rooms are clean and tidy, never has a piece of Dads clothing gone missing during the washing period. The whole home is just brilliant. I cannot recommend this place
highly enough. My mum went to Aylesham Court for resbite care and didn't want to leave!!!
Reply from Lisa Henderson, Customer Care Advisor at Aylesham Court Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your Dad in our care. We hope to continue providing your Dad with the best possible care at Aylesham Court Care Home.

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Review from L G (Wife of Resident) published on 14 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are wonderful, food very good, very clean and warm. Nurses and carers are brilliant and always polite and professional. 10/10.
Reply from Fran Donno, Customer Service Adviser at Aylesham Court Care Home

Thank you for your kind review. We are pleased to hear that you are impressed with the high standards of care provided, delicious meals provided and the clean environment at Aylesham Court Care Home. It is always wonderful to hear words like "Polite" and "Professional" being used to describe our staff. We hope to continue providing your loved one with the best possible care.

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Review from T B (Wife of Resident) published on 4 February 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
My husband went into the home in November 2024 with lung problems which meant he was on oxygen 24/7. The manager said this was something the home could cope with. The nursing staff did not seem to have any experience with oxygen concentrators or NIV machines. My husband's oxygen became detached one
day and he was left with no oxygen for 7 minutes and unable to breathe, this was despite buzzing for help and shouting for help. The excuse was they were busy serving meals. They did apologise when I complained and said they would respond straight away in the future. Unfortunately, my husband was only in the home 10 days before he passed, he was seen the day before he died by the doctor but no one picked up on how poorly he was. He passed away in the early hours of the next morning and I was informed at 3am by phone that he had already died, I therefore believe no one checked on him in the night. They heard his machine bleeping went in and he was dying but no one called me until he had passed.
Reply from Maria Ricketts, Customer Care Adviser at Aylesham Court Care Home

Thank you for your feedback. We have a genuine regard for all of our residents. We are sorry to hear about your experience with us and take your review extremely seriously. We have raised your concerns with the home's manager who will contact you directly to arrange a meeting to discuss the issues you've raised. In the meantime, if you would like to contact our Risk and Governance team on 0113 360 4806 they are also on hand to discuss further.

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Review from Rachel B (Granddaughter of Resident) published on 17 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandma has been at Aylesham Court Care Home for around 8 months and I cannot fault the care at all. The staff are amazing, kind and caring but genuinely care! They look after us as well as Grandma! We are always kept up to date with changes to her wellbeing.
Reply from Maria Ricketts, Customer Care Adviser at Aylesham Court Care Home

Thank you for your lovely review. It is always nice to hear words like "Amazing" and "Kind" being used to describe our care. Please let us know if there is anything we can do to make your grandma's stay as comfortable as possible.

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Review from Darren C (Son of Resident) published on 25 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident at Aylesham Court for 3 months prior to her passing away in September, the nursing care she received was exceptional, and she was treated with care and dignity at every stage, unfortunately, she passed away whilst we were on holiday, but there was a staff member with her all
the time in her final hours, two members of staff even staying after their shifts had ended to be with her. We cannot recommend this home enough. Many thanks for looking after Mum (and us) like you did, we really appreciate it.
Reply from Rosie Smith, Customer Advisor at Aylesham Court Care Home

Hello and thank you for leaving such a lovely review for the staff at Aylesham Court Care Home. Firstly we would like to offer our condolences for your mother's passing in September. We are so pleased that you feel she was treated with "care and dignity" at every stage. We are touched that our staff were there to support both you and your mother during this time and wish you all the best.

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Review from A D (Daughter of Resident) published on 13 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are always friendly, professional and helpful. They are very supportive and look after my mum really well.
Reply from Fran Donno, Customer Service Adviser at Aylesham Court Care Home

We appreciate you taking the time to leave us your lovely review. It is always wonderful to hear words like "Friendly", "Professional" and "Helpful" being used to describe our staff. We are so pleased to hear that your Mum is looked after and cared for well and that you can feel at ease with your Mum in our care. If there is anything we can do to make your loved ones stay even more comfortable, please do let us know.

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Review from M R (Great-granddaughter of Resident) published on 17 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Best care home ever, the best staff makes you feel welcome and at home. Great care for visitors and residents nobody could do better than this care home looked after my nana so well that I'll never forget this place.
Reply from Maria Ricketts, Customer Care Adviser at Aylesham Court Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review from Marilyn P (Daughter of Resident) published on 3 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was very happy in the care home.
She was well cared for and treated with dignity and respect.
The carers were kind and compassionate and took an interest in her.
She particularly enjoyed the activities which were ongoing and the outings.
Reply from Maria Ricketts, Customer Care Adviser at Aylesham Court Care Home

Thank you for your kind words. It is always nice to hear words like "Respect" and "Compassionate" being used to describe our care.

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Review from I W (Husband of Resident) published on 3 September 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Some carers are better than others of course. Often no one comes when you ring the bell, just walk past. The variety of food is poor, quality ok. Some carers put tablets down and leave them, some put them in my wife's mouth. She can put them in herself. Not enough things to do - when having trips out,
come and ask me, please. Clothes etc keep going missing.
Some staff are very friendly and helpful, a couple especially so. Not happy that people don't seem to help to commode at night. My wife likes to garden and would appreciate the chance to do more. Overall reasonably happy.
Reply from David Mclean, Customer Service Adviser at Aylesham Court Care Home

Thank you for taking the time to leave your review. We have a genuine regard for all of our residents and our resident's health and well-being is an absolute priority. We will discuss your feedback with the home's manager to help them continually improve their service. Please let us know if there is anything we can do to make your wife's stay as comfortable as possible.

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Review from S M (Daughter of Resident) published on 2 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has settled in well and has been very well looked after by all the staff who always have a smile for her and a chat.
Reply from Rosie Smith, Customer Advisor at Aylesham Court Care Home

Thank you for taking the time to leave a review for Aylesham Court Care Home. We are thrilled that your Mum has settled in so well to the home. It is lovely that she has bonded with the staff and that they take the time to smile and chat with her. We hope Mum continues to enjoy her stay in the home.

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Review from M R (Resident) published on 27 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am quite happy here but things have changed somewhat since I came. New systems are good! The staff are all caring and considerate but they do not have the time to do all they are expected to do. This counts all staff, house, kitchen, and caring staff. I feel safe which is the main thing.
Reply from Rosie Smith, Customer Advisor at Aylesham Court Care Home

Thank you for taking the time to leave the staff at Aylesham Court Care Home a review. We are thrilled that you feel safe and happy in the home. We also appreciate that the staff are so busy within the home delivering the care needed and take on board your comments. Best wishes and we hope you continue to enjoy your stay at the home.

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Review from Julie T (Daughter of Resident) published on 14 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at Aylesham Court for five months now, and I have nothing but praise for all the staff there. Nothing is too much trouble for them. Food and activities are amazing, communication is excellent, and we are always kept informed.
Reply from Grace Langfield, Customer Service Adviser at Aylesham Court Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one has not only settled into our home really well but also feel they are cared for and looked after excellently too. We will certainly pass your comments on to the manager.

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Review from P F (Friend of Resident) published on 8 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This home is just amazing! All of the staff go above and beyond! The cleanliness, the care, the facilities are all just amazing! Having your loved one in a home is difficult enough but being in this home makes it that much easier as we know how much they are loved. Today the home went above and beyond
for our Diamond Anniversary. We can't thank them all enough for looking after my friend so well and for making our Diamond Anniversary so special! Thank you all from the bottom of our hearts.
Reply from David Mclean, Customer Service Adviser at Aylesham Court Care Home

Thank you for your kind words. It is always nice to hear words like "go above and beyond" being used to describe our care. We are very happy to hear you can feel at ease with your loved one in our care. We hope to continue providing them with the best possible care. Congratulations once again on your Diamond Anniversary and we look forward to seeing you again soon.

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Review from Y G (Daughter of Resident) published on 22 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Right from our very first meeting with the manager, everything was about the care of, and how care would be provided to, my father. Clearly the quality of the structure of the home and facilities were important but it was reassuring to hear for the first time on our rounds of homes the emphasis on how
my father would be cared for given his considerable needs. The staff have all been fantastic, the same familiar faces there the whole 11 months my father was there. The food was excellent as evidenced by my father's healthy appetite. Just one observation, it would be nice to have an extra person with time to chat or read, play a game with those who are bedbound.
Reply from Fran Donno, Customer Service Adviser at Aylesham Court Care Home

Thank you for your kind words. We hope Aylesham Court Care Home did everything possible to make the transition as easy as possible and we are pleased to hear that you felt reassured with your father being in our care. We are glad to hear that you were impressed with the delicious meals and facilities. We will discuss your feedback with the home's manager to help them continually improve their service.

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Review from K E (Daughter of Resident) published on 20 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mam has settled really well. The staff have been very good at getting her to feel at home. Since arriving, she has become more confident and can enjoy her life now that her pain relief is being attended to 24 hours a day. She's so pleased to have come here.
Reply from Fran Donno, Customer Service Adviser at Aylesham Court Care Home

Thank you for your kind words. We are pleased to hear that your loved one has settled in well and that she is becoming more confident at Aylesham Court Care Home. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.

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Current Review Score: 9.7 (9.660)

Overview of Review Score

The Review Score of 9.7 (9.660) out of 10 for Aylesham Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.660 for Aylesham Court Care Home is calculated as follows: ( (263 Excellents x 5) + (44 Goods x 4) + (23 Satisfactorys x 3) + (7 Poors x 2) + (1 Very Poors x 1) ) ÷ 338 Ratings = 4.66
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Aylesham Court Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Sep 2019

Overall Outstanding

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 08 Sep 2025

Being a purpose built home all rooms have been created with residents in mind. The home and rooms themselves are well furnished and provide a homely feel throughout.

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Awards / Recognitions (7)

Meet the Team (1)

Katharine

Katharine Howarth

Job Title: Home Manager Joined: 2013

To Kate, the residents and staff are like family and she enjoys seeing them thrive.
Kate is passionate about care and enjoys how life at Aylesham Court is never the same day to day.
Her aim is to provide the best quality not only in care for our residents but in life.

Frequently Asked Questions about Aylesham Court Care Home

What types of Care is Aylesham Court Care Home registered for?

Older Person Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Aylesham Court Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Aylesham Court Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Aylesham Court Care Home to the centre of Leicester?

4.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Aylesham Court Care Home to verify any information. View our terms and conditions. Aylesham Court Care Home has an Enhanced Service - more info.