Aylesham Court Care Home

195 Hinckley Road, Leicester Forest East, Leicester LE3 3PH

Aylesham Court Care Home, Leicester, Leicestershire
Aylesham Court Care Home, Leicester, Leicestershire
Aylesham Court Care Home, Leicester, Leicestershire

Aylesham Court offers a warm and welcoming environment with a wide range of care services for the elderly. Care options include nursing, convalescence, respite, palliative and day care.

This purpose-built home with it's well-furnished interior, provides a pleasant dining room and four spacious and homely lounges where residents have the opportunity to relax and socialise. All bedrooms come with ensuite facilities and a 24 hour call system, and residents are able to personalise their room with their own furniture and personal items.

Each resident’s dietary requirements and personal preferences are taken into account, and the chef provides both cooked meals, light and cold alternatives, as well as popular homemade cakes.

Some of the many activities residents can enjoy include bingo, crafts and musical events and there are also regular organised outings and trips to places of local interest. The home also has its own visiting beautician and a mobile library.

Group: Bupa Care Homes

Person in charge: Katherine O'Sullivan (General Manager)

Local Authority / Social Services: Leicestershire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Old Age • Physical Disability

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Tagalog

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Aylesham Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.6 Aylesham Court Care Home has a Review Score of 8.6 (8.564)

The Review Score of 8.6 (maximum of 10) for Aylesham Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Aylesham Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.814 for Aylesham Court Care Home is calculated as follows: ( (57 Excellents x 5) + (13 Goods x 4) ) ÷ 70 Ratings = 4.814

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.75 Points relating to the number of positive Reviews for Aylesham Court Care Home is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 3 Reviews ÷ 12 Target = 0.250

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Aylesham Court Care Home?

  • Extremely LIKELY
    6
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Aylesham Court Care Home

  • Son of Resident/Service User
    2
  • Daughter of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • Son-in-law of Resident/Service User
    1
  • Wife of Resident/Service User
    1
  • more

Aylesham Court looked after and cared for my wife's Mum, my Mother-in-Law, for more than 18 months following her admission in October 2015.
Throughout the whole period, the care and attention given to Mum was second to none. Nothing was too much trouble. Nurses and carers were continually popping into her room to ensure she was well, comfortable and as content as was possible. The final month of her life when she was really unwell, the attention to her and her needs was simply first class. We owe Aylesham Court a huge 'thank you'.

How likely would you be to recommend Aylesham Court Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Jayne Duck, Customer services administator at Aylesham Court Care Home responded to this review on 04 Aug 2017:

So sorry to hear of your loss. Please accept our condolences. Thank you for your review. I'm sure that in time to come, you will look back on your wife's mums stay with us, with good memories and know that she was well cared for.

My mother has lived at Aylesham Court for just over three years and was not expected to live for very long, having been discharged there from a local hospice. Despite that, she is very much still alive and kicking, due very much to the excellent care she receives at Aylesham Court. I am really happy with the service and feel confident and assured that the staff always look after her as well as they possibly can. Her functioning has gradually reduced over time but she still has a good quality of life despite her limitations. She also engages in the many activities on offer when she is able to and has particularly enjoyed the trips out. The staff and managers are all very welcoming and friendly and my mother rates them highly as they generally respond very efficiently to her requests for assistance or medication. The home is modern and always clean and my mother's room and her en-suite are well kept. I cannot recommend this home highly enough to others that require this care.

How likely would you be to recommend Aylesham Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at Aylesham Court Care Home responded to this review on 17 Mar 2017:

Thank you for your kind review. I am so pleased that you are happy with the care that your Mother is receiving at Aylesham Court, and that you would highly recommend this home to other people. I will pass on your lovely comments to the home manager. Thank you again, The Bupa Customer Care Team.

My mother was a resident for three months. She required full-time nursing care. The staff were very friendly and nothing was too much trouble. When attending to her needs. I was always given answers to any questions I asked and any requests I made were dealt with promptly.
During the time of her death, she was treated with dignity and the night staff were very supportive at that time.
I would recommend Aylsham Court Care Home to anyone wishing to have their relatives cared for.

How likely would you be to recommend Aylesham Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Aylesham Court Care Home responded to this review on 19 Jan 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. Please accept our condolences. The Bupa Customer Care Team.

My husband came to Aylesham Court in June 2015. He has complex medical needs and has to be turned every two hours. I undertook a site visit before he came here, the first of what I thought would be many. The staff were warm and welcoming. It doesn't look like a care home. It's bright, airy and exceptionally clean. I cancelled them all as I'd hit the jackpot at the first home. I didn't need to look elsewhere. The whole team are amazing people and have not just looked after my husband but have supported me as well through what has been a tough few months. It's like having another family.

How likely would you be to recommend Aylesham Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Rose Pickering, Customer Service Administrator at Aylesham Court Care Home responded to this review on 21 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Since my mother went to Aylesham Court Care Home she has gone from strength to strength. She has flourished under the care of the staff and is now doing things she would never have done before. She is happy and settled, and I must say, the care she receives, day and night is second to none. The staff at all levels are friendly and approachable and have one aim in view - to make the residents happy.
Should my mother be feeling unwell there is staff to assess her problems and deal with them promptly, whether that be a kind word and holding her hand or booking a visit from the doctor.
Her room is clean, modern and comfortable and has everything she needs. Outside there are pleasant gardens and lawns which are well tended.
The entertainment programme ranges from visiting entertainers, bingo, cuddly animals and M's Move & Groove (worth the entrance fee alone!!) to pizza nights and the odd glass or two of sherry.
I have no hesitation in recommending.

How likely would you be to recommend Aylesham Court Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Rose Pickering, Customer Service Administrator at Aylesham Court Care Home responded to this review on 21 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Moved my brother (69 and daily becoming weaker) to Aylesham Court, October 2015. He's been given care, support, fellowship and respect from the moment he arrived. He's been involved in his care plan, encouraged/allowed to be as independent as possible plus appropriate help and support has always been on hand and available. The staff have striven to meet his, and my every request. They are friendly attentive and positive at all times day and night. I've visited many homes, Aylesham's really great like an hotel.
After his recent admission into hospital staff at the home agreed that he could be returned at any time - there was no cut off time like some homes have.
The home always smells like an hotel and feels warm and welcoming.

How likely would you be to recommend Aylesham Court Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

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Care Home Idol 2016

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