Aylesham Court Care Home

195 Hinckley Road, Leicester Forest East, Leicester LE3 3PH
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9.7 86 Reviews
  • Aylesham Court Care Home, Leicester
Aylesham Court is an outstanding home and offers a warm and welcoming environment with a wide range of care services for the elderly. Care options include nursing, residential, convalescence, respite, palliative and day care, with the ground floor dedicated to residential residents.

This purpose-built home with its well-furnished interior provides a pleasant dining room and four spacious and homely lounges where residents have the opportunity to relax and socialise. All bedrooms come with ensuite facilities and a 24-hour call system, and residents are able to personalise their room with their own furniture and personal items.

Each resident’s dietary requirements and personal preferences are taken into account, and the chef provides both cooked meals, light and cold alternatives, as well as popular homemade cakes.

Some of the many activities residents can enjoy include line dancing classes, exercise classes, baking and cooking, church services, crafts and pampering sessions, and there are also regular organised outings and trips to places of local interest.

This home is rated Outstanding by CQC (January 2022), with 'responsive' and 'well-led' being the key areas the home excels at. This means services are tailored to meet the needs of individuals and delivered to ensure flexibility, choice and continuity of care. Service leadership is exceptional and distinctive, with the leaders and the service culture they created driving and improving the high-quality, person-centred care.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 60 Service Users

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Katharine Howarth (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)

Aylesham Court Care Home Reviews (86)

9.7

Aylesham Court Care Home has a Review Score of 9.7 (9.660) out of 10, based on 29 reviews in the last 2 years.
Over all time Aylesham Court Care Home has 86 reviews.

Overall Experience
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Date Published
  • 86
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Reviewer Connection to Aylesham Court Care Home
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Total of 86, showing 81-86
Review from Mike S (Son-in-law of Resident) published on 4 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Aylesham Court looked after and cared for my wife's Mum, my Mother-in-Law, for more than 18 months following her admission in October 2015.
Throughout the whole period, the care and attention given to Mum was second to none. Nothing was too much trouble. Nurses and carers were continually popping into
her room to ensure she was well, comfortable and as content as was possible. The final month of her life when she was really unwell, the attention to her and her needs was simply first class. We owe Aylesham Court a huge 'thank you'.
Reply from Jayne Duck, Customer services administator at Aylesham Court Care Home

So sorry to hear of your loss. Please accept our condolences. Thank you for your review. I'm sure that in time to come, you will look back on your wife's mums stay with us, with good memories and know that she was well cared for.

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Review from Jennie PV (Daughter of Resident) published on 19 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has lived at Aylesham Court for just over three years and was not expected to live for very long, having been discharged there from a local hospice. Despite that, she is very much still alive and kicking, due very much to the excellent care she receives at Aylesham Court. I am really happy
with the service and feel confident and assured that the staff always look after her as well as they possibly can. Her functioning has gradually reduced over time but she still has a good quality of life despite her limitations. She also engages in the many activities on offer when she is able to and has particularly enjoyed the trips out. The staff and managers are all very welcoming and friendly and my mother rates them highly as they generally respond very efficiently to her requests for assistance or medication. The home is modern and always clean and my mother's room and her en-suite are well kept. I cannot recommend this home highly enough to others that require this care.
Reply from Emily Wilson, Customer Service Administrator at Aylesham Court Care Home

Thank you for your kind review. I am so pleased that you are happy with the care that your Mother is receiving at Aylesham Court, and that you would highly recommend this home to other people. I will pass on your lovely comments to the home manager. Thank you again, The Bupa Customer Care Team.

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Review from Richard W (Son of Resident) published on 19 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident for three months. She required full-time nursing care. The staff were very friendly and nothing was too much trouble. When attending to her needs. I was always given answers to any questions I asked and any requests I made were dealt with promptly.
During the time of her death,
she was treated with dignity and the night staff were very supportive at that time.
I would recommend Aylsham Court Care Home to anyone wishing to have their relatives cared for.
Reply from Rose Pickering, Customer Service Administrator at Aylesham Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. Please accept our condolences. The Bupa Customer Care Team.

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Review from Gary (Son of Resident) published on 21 November 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my mother went to Aylesham Court Care Home she has gone from strength to strength. She has flourished under the care of the staff and is now doing things she would never have done before. She is happy and settled, and I must say, the care she receives, day and night is second to none. The staff
at all levels are friendly and approachable and have one aim in view - to make the residents happy.
Should my mother be feeling unwell there is staff to assess her problems and deal with them promptly, whether that be a kind word and holding her hand or booking a visit from the doctor.
Her room is clean, modern and comfortable and has everything she needs. Outside there are pleasant gardens and lawns which are well tended.
The entertainment programme ranges from visiting entertainers, bingo, cuddly animals and M's Move & Groove (worth the entrance fee alone!!) to pizza nights and the odd glass or two of sherry.
I have no hesitation in recommending.
Reply from Rose Pickering, Customer Service Administrator at Aylesham Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Angela C (Wife of Resident) published on 21 November 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband came to Aylesham Court in June 2015. He has complex medical needs and has to be turned every two hours. I undertook a site visit before he came here, the first of what I thought would be many. The staff were warm and welcoming. It doesn't look like a care home. It's bright, airy and exceptionally
clean. I cancelled them all as I'd hit the jackpot at the first home. I didn't need to look elsewhere. The whole team are amazing people and have not just looked after my husband but have supported me as well through what has been a tough few months. It's like having another family.
Reply from Rose Pickering, Customer Service Administrator at Aylesham Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Celia D (Sister of Resident) published on 6 January 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Moved my brother (69 and daily becoming weaker) to Aylesham Court, October 2015. He's been given care, support, fellowship and respect from the moment he arrived. He's been involved in his care plan, encouraged/allowed to be as independent as possible plus appropriate help and support has always been
on hand and available. The staff have striven to meet his, and my every request. They are friendly attentive and positive at all times day and night. I've visited many homes, Aylesham's really great like an hotel.
After his recent admission into hospital staff at the home agreed that he could be returned at any time - there was no cut off time like some homes have.
The home always smells like an hotel and feels warm and welcoming.
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Current Review Score: 9.7 (9.660)

Overview of Review Score

The Review Score of 9.7 (9.660) out of 10 for Aylesham Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.660 for Aylesham Court Care Home is calculated as follows: ( (263 Excellents x 5) + (44 Goods x 4) + (23 Satisfactorys x 3) + (7 Poors x 2) + (1 Very Poors x 1) ) ÷ 338 Ratings = 4.66
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Aylesham Court Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Sep 2019

Overall Outstanding

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 08 Sep 2025

Being a purpose built home all rooms have been created with residents in mind. The home and rooms themselves are well furnished and provide a homely feel throughout.

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Awards / Recognitions (7)

Meet the Team (1)

Katharine

Katharine Howarth

Job Title: Home Manager Joined: 2013

To Kate, the residents and staff are like family and she enjoys seeing them thrive.
Kate is passionate about care and enjoys how life at Aylesham Court is never the same day to day.
Her aim is to provide the best quality not only in care for our residents but in life.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Aylesham Court Care Home to verify any information. View our terms and conditions. Aylesham Court Care Home has an Enhanced Service - more info.