Aylesham Court Care Home

195 Hinckley Road, Leicester Forest East, Leicester LE3 3PH
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9.7 86 Reviews
  • Aylesham Court Care Home, Leicester
Aylesham Court is an outstanding home and offers a warm and welcoming environment with a wide range of care services for the elderly. Care options include nursing, residential, convalescence, respite, palliative and day care, with the ground floor dedicated to residential residents.

This purpose-built home with its well-furnished interior provides a pleasant dining room and four spacious and homely lounges where residents have the opportunity to relax and socialise. All bedrooms come with ensuite facilities and a 24-hour call system, and residents are able to personalise their room with their own furniture and personal items.

Each resident’s dietary requirements and personal preferences are taken into account, and the chef provides both cooked meals, light and cold alternatives, as well as popular homemade cakes.

Some of the many activities residents can enjoy include line dancing classes, exercise classes, baking and cooking, church services, crafts and pampering sessions, and there are also regular organised outings and trips to places of local interest.

This home is rated Outstanding by CQC (January 2022), with 'responsive' and 'well-led' being the key areas the home excels at. This means services are tailored to meet the needs of individuals and delivered to ensure flexibility, choice and continuity of care. Service leadership is exceptional and distinctive, with the leaders and the service culture they created driving and improving the high-quality, person-centred care.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 60 Service Users

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Katharine Howarth (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)

Aylesham Court Care Home Reviews (86)

9.7

Aylesham Court Care Home has a Review Score of 9.7 (9.660) out of 10, based on 29 reviews in the last 2 years.
Over all time Aylesham Court Care Home has 86 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Aylesham Court Care Home
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Total of 86, showing 61-80
Review from Deborah L (Daughter-in-law of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Aylesham Court is the best care home that we looked at in Leicestershire. Whenever you come, it feels friendly and a home from home with nothing being too much trouble. The reception area is lovely and it doesn't feel like a care home with flowers, books of activities, photos and comfortable chairs
to sit on. The home feels like an extension of our family, staff are all lovely, food good and information shared in a confident way. Love the idea of family resident meetings where views are shared by all and residents respected.
Reply from Greta Narbutaityte, Customer Adviser at Aylesham Court Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We will certainly share your feedback with the manager of the home. The Bupa Customer Care Team

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Review from Shirley R (Sister-in-law of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have always found the staff very helpful and welcoming and enjoy visiting my relative. Hope it doesn't happen but if I had to go into a care home this would be the one.
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Review from Paul E (Nephew of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt is settled and cared for well. Lots of entertainment and things to do.
Staff very nice, caring and friendly.
Home clean, nice and smells good.
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Review from Susan W (Wife of Resident) published on 12 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was a resident from January to February 2019. Prior to that time, he was in hospital for several months. The family were so pleased to get him to Aylesham Court where he was extremely well cared for. Nothing was too much trouble for all of the staff. Communication was obviously a key factor
in the management of the home as everyone knew exactly what was happening regarding his care, how he was feeling, eating etc. The food was delicious.
As he moved towards end of life care, the nursing care stepped up. My husband was pain-free and comfortable and my family and I were treated with immense kindness by all the staff. We will always be grateful and would whole-heartedly recommend Aylesham Court.
Reply from Greta Narbutaityte, Customer Adviser at Aylesham Court Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments on our home. We will certainly share your feedback with the home's manager. The Bupa Customer Care Team.

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Review from Diane S (Daughter of Resident) published on 27 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Aylesham Court Care Home is a lovely care home. The care is second to none! The staff cannot do enough for residents and go above and beyond every day!
Highly recommended. My mum is very happy here and lots of peace of mind for me.
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Review from Julie F (Daughter of Resident) published on 26 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is in the home following a hospital stay.
She is loving her stay and says that the home is a haven. She enjoys the food, feels that nothing is too much trouble and describes a sense of belonging.
The team care about the residents and I think that this comes from the top, with the manager and
her deputy listening and creating an ethos where the residents are treated like family members
Mum also thinks her room is fab......I had looked at other nursing homes and would have needed to bring in lots of things to make the room look nice. The rooms here are tastefully decorated and a pleasure to be in.
There is a buzz and vibrancy within the home, with activities to join in with, but no pressure to do so.
As both a daughter and a nurse, I wanted to give feedback and thank the team. I wouldn’t hesitate to recommend Aylesham Court!
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Review from S P S (Husband of Resident) published on 30 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been at Aylesham for 10 months, she has been treated with dignity and wonderful care. My wife appears happy at Aylesham. The support I have been given by the staff has been wonderful. I would not hesitate to recommend Aylesham as a 5 star home.
Reply from Josephine Gaupholm, Customer Adviser at Aylesham Court Care Home

Thank you for your review of Aylesham Court Care Home. We are pleased to hear that your wife is happy at the home and appreciate your comments regarding the staff providing excellent care. We will share your comments with the home manager. The Bupa Customer Care Team

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Review from Keith J (Resident) published on 27 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
10 out of 10 for management and staff. Made me feel very welcome. Food very good, will be back soon.
Reply from Josephine Gaupholm, Customer Adviser at Aylesham Court Care Home

Thank you for your review of Aylesham Court Care Home. We are pleased to hear that you have had a good experience with the home and appreciate your comments regarding the staff and management making you feel welcome. We will share your comments with the home manager. The Bupa Customer Care Team

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Review from Micky M (Sister of Resident) published on 14 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Aylesham is a brilliant home, the staff could not do enough for the residents. It's very clean, well managed, and the staff are helpful and friendly. If I was to go into a home, Aylesham Court would be the one I would choose.
Reply from Josephine Gaupholm, Customer Adviser at Aylesham Court Care Home

Thank you for your review of Aylesham Court Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the home being clean and well managed. We will share your comments with the home manager. The Bupa Customer Care Team.

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Review from Karen C (Daughter of Resident) published on 24 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There are not enough words to express how impressed we are. Outstanding in every way. Quote from my father who has always made me promise never to put him into a home. "I am very happy to stay here". He was feeling safe and at home after less than 24 hours.
Reply from Josephine Gaupholm, Customer Adviser at Aylesham Court Care Home

Thank you for your review of Aylesham Court Care Home. We are pleased to hear that you have had a positive experience at the home and appreciate your comments regarding how your father is happy staying there. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from S S (Respite Resident) published on 25 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I arrived at Aylesham Court after 12 days in hospital, feeling poorly, shattered and weepy. On being shown my room up in the treetops, I did shed a few tears. The staff were so kind and a cup of tea, minute sandwiches and fruit was absolutely fabulous. Calmed me down for a first night's sleep. The first
shower for over 2 weeks followed by a hair appointment the next morning made me feel as if I was back in the land of the living. I was left to my peace and quiet, delicious meals and my strength gradually revived. All the staff kind and gentle and treated me as a person.
I am truly thankful I came to Aylesham Court.
Reply from Josephine Gaupholm, Customer Adviser at Aylesham Court Care Home

Thank you for your review of Aylesham Court Care Home. We are pleased to hear that you had a pleasant experience at the home and appreciate your comments regarding the kindness of all the staff and peace you felt while there. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from E G (Daughter of Resident) published on 30 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since my dear dad came here to live he has been looked after really well. Everyone here is so kind and nothing is too much for them to deal with on our behalf. Yes, they looked after me also. Wonderful. From walking through the door to leaving, everybody makes visiting a pleasant time and Dad and I
can't thank all the lovely staff enough.
Reply from Gabriella Mills, Customer Advisor at Aylesham Court Care Home

Thank you for your review of Aylesham Court Care Home, we are pleased to hear that your dad has been well cared for throughout his stay. We appreciate your comments on the staff and glad that they are supporting you both and making your visits special. We will share this with the care homes manager, The Bupa Customer Care Team.

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Review from Paul O (Son of Resident) published on 24 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Starting with the management, through all levels of staff, we've felt Dad and the family have been fully supported by the team here at Aylesham Court.
Thank you so much.
Reply from Gabriella Mills, Customer Adviser at Aylesham Court Care Home

Thank you for your review of Aylesham Court Care Home, we are pleased to hear that you have had a positive experience of our care home. We appreciate your comments and glad that you have been supported by the team through this difficult period. We will share your comments with the care homes manager. The Bupa Customer Care Team.

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Review from Sue M (Sister of Resident) published on 18 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is hard to express the depth of gratitude that I feel that my brother was able to spend his final weeks in this wonderful Nursing Home. Having experienced poor care in a previous home, I can honestly say that Aylesham Court came only second to the hospice, which is a high accolade indeed.
The understanding
of my brother's very individual needs were exceptional. The kindness, care and compassion that was shown not only to my brother but also me will never be forgotten. The home is superbly run and this is reflected in all of the staff. Nothing was too much trouble for them and they all had a welcoming smile and offers of a cup of tea each time we visited. Staff knew my brother's last wish was to return to the hospice and when the time came they quietly and efficiently ensured his last wish came true. Bless them all.
Reply from Gabriella Mills, Customer Advisor at Aylesham Court Care Home

Thank you for your review of Aylesham Court Care Home, we are pleased to hear that you have had a positive experience and that your brother was well cared for during his stay with us. We appreciate your comments on the staff and glad they were able to help and support you through this difficult time. We will share your comments with the care home's manager, The Bupa Customer Care Team.

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Review from Georgina C (Husband of Resident) published on 19 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband had Parkinson's for 3 and a half years, started to deteriorate with his Parkinson's and mobility. In October before he passed away they found cancer in his pelvis. He had treatment but couldn't continue as he was too poorly. He came to Aylesham Court Care Home and he was given outstanding
care. All the staff treated him with respect and dignity. It has been a year since his death and I would just like to say a massive thank you to Aylesham Court Care Home for letting him die with dignity and all the love and care given to me during his stay at Aylesham Court Care Home.
Reply from Gabriella Mills, Customer Adviser at Aylesham Court Care Home

Thank you for your review of Aylesham Court Care Home, we are very pleased to hear that your husband was well cared for during his stay. We appreciate your comments on the staff and will send them through to the care home's manager. Our condolences, The Bupa Customer Care Team.

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Review from R F (Daughter of Resident) published on 10 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Dad was resident at Aylesham Court for approximately 3 months. During this time I was impressed with the care and attention he received from the moment he arrived. Staff could not have been more helpful and made the transition so much easier for him and me. The entertainment was a particular enjoyment
for him and the bingo! He has now returned home and again the help received in organising his leaving was excellent.
Reply from Natalie Krisman, Customer Service Advisor at Aylesham Court Care Home

Thank you for your review and I'm glad that your dad enjoyed his stay at Aylesham Court.

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Review from A C (Wife of Resident) published on 1 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been resident at Aylesham Court for nearly 3 years. The home is amazing. They have got to know him really well and cater for all his needs. The nursing staff spot problems before they develop into something serious. The care staff treat him with great dignity and provide excellent everyday
care. The management team in the home have been incredibly supportive during a very difficult transition into full-time care for both of us. I cannot recommend them and the home enough.
Reply from Natalie Krisman, Customer Service Adviser at Aylesham Court Care Home

Thank you for your review and I am pleased to hear that your husband is well looked after and comfortable in Aylesham Court.

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Review from D D (Resident) published on 9 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was in Aylesham Court as a short stay care resident after surgery and a hospital stay as I was unable to care for myself. I have spent 7 weeks here and have been well looked after, the staff are all friendly and nothing was too much trouble for them.
Reply from Natalie Krisman, Customer Services Administrator at Aylesham Court Care Home

Thank you for your review and sharing your experience of our amazing staff during your recovery.

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Review from Jo C (Daughter of Resident) published on 19 March 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Good end of life care. Good communication. From nurses and manager. Lovely ancillary staff. Fantastic family support. Lovely atmosphere and superior room.
Reply from Jayne Duck, Customer services administrator at Aylesham Court Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review and kind words.

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Review from Chris H (Son of Resident) published on 4 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home was outstanding in caring for my father and for the immediate family. Nothing was too much trouble and the care and dignity shown was unbelievable.
Reply from Jayne Duck, Customer Services Administrator at Aylesham Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

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Current Review Score: 9.7 (9.660)

Overview of Review Score

The Review Score of 9.7 (9.660) out of 10 for Aylesham Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.660 for Aylesham Court Care Home is calculated as follows: ( (263 Excellents x 5) + (44 Goods x 4) + (23 Satisfactorys x 3) + (7 Poors x 2) + (1 Very Poors x 1) ) ÷ 338 Ratings = 4.66
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Aylesham Court Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Sep 2019

Overall Outstanding

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 08 Sep 2025

Being a purpose built home all rooms have been created with residents in mind. The home and rooms themselves are well furnished and provide a homely feel throughout.

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Awards / Recognitions (7)

Meet the Team (1)

Katharine

Katharine Howarth

Job Title: Home Manager Joined: 2013

To Kate, the residents and staff are like family and she enjoys seeing them thrive.
Kate is passionate about care and enjoys how life at Aylesham Court is never the same day to day.
Her aim is to provide the best quality not only in care for our residents but in life.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Aylesham Court Care Home to verify any information. View our terms and conditions. Aylesham Court Care Home has an Enhanced Service - more info.