Aylesham Court Care Home

195 Hinckley Road, Leicester Forest East, Leicester LE3 3PH
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9.6 93 Reviews
  • Aylesham Court Care Home, Leicester
Aylesham Court is is rated Outstanding by CQC (January 2022) and offers a warm and welcoming environment with a wide range of care services for the elderly. Care options include specialist nursing care, residential, convalescence, respite and palliative care, with the ground floor dedicated to residential residents.

This purpose-built home with its well-furnished interior provides a pleasant dining room and four spacious and homely lounges where residents have the opportunity to relax and socialise. All bedrooms come with ensuite facilities and a 24-hour call system, and residents are able to personalise their room with their own furniture and personal items.

Each resident’s dietary requirements and personal preferences are taken into account, and the chef provides both cooked meals, light and cold alternatives, as well as popular homemade cakes.

Some of the many activities residents can enjoy include exercise classes, a choir, baking and cooking, church services, crafts and pampering sessions, and there are also regular organised outings and day trips to places of local interest.
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Care Provided by Aylesham Court Care Home

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 60 Service Users

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • Self-Funded Nursing Care: from £1610
  • RESPITE Self-Funded Residential Care: from £1484
  • RESPITE Self-Funded Nursing Care: from £1770

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

The price(s) shown are provided by the care home. Contact Aylesham Court Care Home for full pricing details and T&Cs.

Contact Aylesham Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Aylesham Court Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Katharine Howarth (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)

Aylesham Court Care Home Reviews (93)

9.6

Aylesham Court Care Home has a Review Score of 9.6 (9.616) out of 10, based on 26 reviews in the last 2 years.
Over all time Aylesham Court Care Home has 93 reviews.

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Reviewer Connection to Aylesham Court Care Home
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Total of 93, showing 61-80
Review from Victoria G (Daughter of Resident) published on 29 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our father has stayed at Aylesham Court for respite care several times, allowing us to have holidays secure in the knowledge that he is safe and very well cared for. Before we found Aylesham Court - we had looked at several care homes, none of which, I would have been comfortable placing a loved one
in. When we first viewed Aylesham Court, I was utterly thrilled by the homely atmosphere, the welcoming and friendly staff, the happy residents, the cleanliness and the evident care ethic (not to mention the platters of freshly prepared fruit and homemade biscuits) - I booked respite care for my father there and then. We have never been disappointed with his care or any aspect of his stays at Aylesham Court. Focussing on his recent stay - he was welcomed back by the staff - he was happy to be back as he referred to Aylesham Court as his second home. Whilst he was there, his health suddenly deteriorated - he passed away peacefully in his sleep with dignity. We can not thank all the staff enough for taking such good care of him.
Reply from Emily Wilson, Customer Advisor on behalf of the team at Aylesham Court Care HomeThank you so much for taking the time to leave us a lovely review, we really appreciate it. We are so sorry for your loss. Thank you for trusting us with your Father's care, we are so pleased that you felt at ease with him in our care. All the best to you and your family.
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Review from David V (Brother of Resident) published on 4 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Earlier today my sister died in the home and I wanted to put down my thoughts while fresh in my mind.
Without going into details my sister had been placed in a home that was totally inappropriate for her needs. After a few days, we realised that fact and urgently sought to find an alternative ourselves.
We were massively lucky in contacting Aylesham Court and there being a vacancy. From the outset, the standard of care and communication has been beyond exemplary and everyone concerned has made my sister’s last days as comfortable as possible.
Having seen several homes in the last few months, I can honestly say that; Aylesham Court shines out as how a care home should be run. The dedication and attention to detail shown by the management was reflected in every member of staff.
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Review from Pat T (Wife of Resident) published on 24 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Aylesham Court is an outstanding nursing home with dedicated and compassionate staff who are totally committed to their patients and their welfare. My husband died in the home last week and I could not have wished for better care for him, and me also, during this difficult time. Absolutely outstanding!
Reply from Catherine Smith, Senior Marketing & Development Manager at Aylesham Court Care HomePlease accept our most sincere condolences on the loss of your husband, and thank you for leaving such a lovely review at this difficult time. I am so pleased the team at Aylesham Court were able to support and care for you both. Kind regards.
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Review from Dawn G (Mother of Resident) published on 25 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was a resident for 18 months at the home. She was cared for and loved by all the staff.
She was very happy at the home and felt very safe and loved.
She was terminally ill and in a lot of pain but she never felt alone and neither did our family.
My mum's nurses were wonderful and always knew
what my mum wanted and needed.
The managers were always supportive, very caring and listened to any concerns towards the end of my mum's life as we were upset and needed a shoulder to lean on and nothing was ever too much trouble.
Mum and I had some very special relationships at the home and we will never forget.
I couldn’t have wished for a nicer place or staff for my mum to spend her last moments with, even at her funeral the ladies were there to say goodbye and show their love for her.
Thank you my lovely ladies and chaps, you know who you are, and thank you for your love and kindness to my special darling Mum.
I will never forget you all.
Reply from Greta Narbutaityte, Customer Adviser at Aylesham Court Care HomeThank you for taking the time to leave such a lovely review. We are saddened to hear about your loss, but hopefully, you can go away from this feeling like your mother received the best possible care.
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Review from A W (Daughter of Resident) published on 29 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has settled well at the care home. She is treated with respect and kindness. The staff are very efficient and friendly.
The care home has varied entertainment and outings. The care home take on board the resident's ideas for the home and outings.
My mother does not always enjoy the food
on offer - it is not always to the same good standard, although alternatives are always offered.
Reply from Greta Narbutaityte, Customer Adviser at Aylesham Court Care HomeThank you for taking the time to leave your review. We are very happy to hear you can finally feel at ease with your mother in our care. However, we are concerned to hear about the food. This will be taken on board so we can look into improving our service.
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Review from Julie E (Niece of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff friendly, professional and caring.
Always have time to talk to me. Show my aunt compassion and humour.
Always lots of entertainment and engagement happening at the home. Lots of encouragement for all to join in.
Home always tidy, clean and smells good.
Reply from Greta Narbutaityte, Customer Adviser at Aylesham Court Care HomeThank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We will certainly share your feedback with the manager of the home. The Bupa Customer Care Team
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Review from Michael L (Son of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We had put my mum into a care home, nearly a year ago which was the hardest decision we made.
Aylesham Court is by far the best we looked at. My mum has grown from strength to strength due to the excellent care from staff and active management team who really cares about people's individual needs.
There
is always some form of entertainment, appropriate to the resident's needs where there is fun, laughter and staff that understand and care about my mum, often speaking when they walk by or pop in to speak in her room. Lovely home.
Reply from Greta Narbutaityte, Customer Adviser at Aylesham Court Care HomeThank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We will certainly share your feedback with the home's manager. The Bupa Customer Care Team
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Review from Deborah L (Daughter-in-law of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Aylesham Court is the best care home that we looked at in Leicestershire. Whenever you come, it feels friendly and a home from home with nothing being too much trouble. The reception area is lovely and it doesn't feel like a care home with flowers, books of activities, photos and comfortable chairs
to sit on. The home feels like an extension of our family, staff are all lovely, food good and information shared in a confident way. Love the idea of family resident meetings where views are shared by all and residents respected.
Reply from Greta Narbutaityte, Customer Adviser at Aylesham Court Care HomeThank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We will certainly share your feedback with the manager of the home. The Bupa Customer Care Team
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Review from Shirley R (Sister-in-law of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have always found the staff very helpful and welcoming and enjoy visiting my relative. Hope it doesn't happen but if I had to go into a care home this would be the one.
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Review from Paul E (Nephew of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt is settled and cared for well. Lots of entertainment and things to do.
Staff very nice, caring and friendly.
Home clean, nice and smells good.
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Review from Susan W (Wife of Resident) published on 12 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was a resident from January to February 2019. Prior to that time, he was in hospital for several months. The family were so pleased to get him to Aylesham Court where he was extremely well cared for. Nothing was too much trouble for all of the staff. Communication was obviously a key factor
in the management of the home as everyone knew exactly what was happening regarding his care, how he was feeling, eating etc. The food was delicious.
As he moved towards end of life care, the nursing care stepped up. My husband was pain-free and comfortable and my family and I were treated with immense kindness by all the staff. We will always be grateful and would whole-heartedly recommend Aylesham Court.
Reply from Greta Narbutaityte, Customer Adviser at Aylesham Court Care HomeThank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments on our home. We will certainly share your feedback with the home's manager. The Bupa Customer Care Team.
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Review from Diane S (Daughter of Resident) published on 27 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Aylesham Court Care Home is a lovely care home. The care is second to none! The staff cannot do enough for residents and go above and beyond every day!
Highly recommended. My mum is very happy here and lots of peace of mind for me.
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Review from Julie F (Daughter of Resident) published on 26 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is in the home following a hospital stay.
She is loving her stay and says that the home is a haven. She enjoys the food, feels that nothing is too much trouble and describes a sense of belonging.
The team care about the residents and I think that this comes from the top, with the manager and
her deputy listening and creating an ethos where the residents are treated like family members
Mum also thinks her room is fab......I had looked at other nursing homes and would have needed to bring in lots of things to make the room look nice. The rooms here are tastefully decorated and a pleasure to be in.
There is a buzz and vibrancy within the home, with activities to join in with, but no pressure to do so.
As both a daughter and a nurse, I wanted to give feedback and thank the team. I wouldn’t hesitate to recommend Aylesham Court!
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Review from S P S (Husband of Resident) published on 30 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been at Aylesham for 10 months, she has been treated with dignity and wonderful care. My wife appears happy at Aylesham. The support I have been given by the staff has been wonderful. I would not hesitate to recommend Aylesham as a 5 star home.
Reply from Josephine Gaupholm, Customer Adviser at Aylesham Court Care HomeThank you for your review of Aylesham Court Care Home. We are pleased to hear that your wife is happy at the home and appreciate your comments regarding the staff providing excellent care. We will share your comments with the home manager. The Bupa Customer Care Team
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Review from Keith J (Resident) published on 27 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
10 out of 10 for management and staff. Made me feel very welcome. Food very good, will be back soon.
Reply from Josephine Gaupholm, Customer Adviser at Aylesham Court Care HomeThank you for your review of Aylesham Court Care Home. We are pleased to hear that you have had a good experience with the home and appreciate your comments regarding the staff and management making you feel welcome. We will share your comments with the home manager. The Bupa Customer Care Team
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Review from Micky M (Sister of Resident) published on 14 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Aylesham is a brilliant home, the staff could not do enough for the residents. It's very clean, well managed, and the staff are helpful and friendly. If I was to go into a home, Aylesham Court would be the one I would choose.
Reply from Josephine Gaupholm, Customer Adviser at Aylesham Court Care HomeThank you for your review of Aylesham Court Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the home being clean and well managed. We will share your comments with the home manager. The Bupa Customer Care Team.
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Review from Karen C (Daughter of Resident) published on 24 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There are not enough words to express how impressed we are. Outstanding in every way. Quote from my father who has always made me promise never to put him into a home. "I am very happy to stay here". He was feeling safe and at home after less than 24 hours.
Reply from Josephine Gaupholm, Customer Adviser at Aylesham Court Care HomeThank you for your review of Aylesham Court Care Home. We are pleased to hear that you have had a positive experience at the home and appreciate your comments regarding how your father is happy staying there. We will share your comments with the home's manager. The Bupa Customer Care Team
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Review from S S (Respite Resident) published on 25 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I arrived at Aylesham Court after 12 days in hospital, feeling poorly, shattered and weepy. On being shown my room up in the treetops, I did shed a few tears. The staff were so kind and a cup of tea, minute sandwiches and fruit was absolutely fabulous. Calmed me down for a first night's sleep. The first
shower for over 2 weeks followed by a hair appointment the next morning made me feel as if I was back in the land of the living. I was left to my peace and quiet, delicious meals and my strength gradually revived. All the staff kind and gentle and treated me as a person.
I am truly thankful I came to Aylesham Court.
Reply from Josephine Gaupholm, Customer Adviser at Aylesham Court Care HomeThank you for your review of Aylesham Court Care Home. We are pleased to hear that you had a pleasant experience at the home and appreciate your comments regarding the kindness of all the staff and peace you felt while there. We will share your comments with the home's manager. The Bupa Customer Care Team
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Review from E G (Daughter of Resident) published on 30 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since my dear dad came here to live he has been looked after really well. Everyone here is so kind and nothing is too much for them to deal with on our behalf. Yes, they looked after me also. Wonderful. From walking through the door to leaving, everybody makes visiting a pleasant time and Dad and I
can't thank all the lovely staff enough.
Reply from Gabriella Mills, Customer Advisor at Aylesham Court Care HomeThank you for your review of Aylesham Court Care Home, we are pleased to hear that your dad has been well cared for throughout his stay. We appreciate your comments on the staff and glad that they are supporting you both and making your visits special. We will share this with the care homes manager, The Bupa Customer Care Team.
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Review from Paul O (Son of Resident) published on 24 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Starting with the management, through all levels of staff, we've felt Dad and the family have been fully supported by the team here at Aylesham Court.
Thank you so much.
Reply from Gabriella Mills, Customer Adviser at Aylesham Court Care HomeThank you for your review of Aylesham Court Care Home, we are pleased to hear that you have had a positive experience of our care home. We appreciate your comments and glad that you have been supported by the team through this difficult period. We will share your comments with the care homes manager. The Bupa Customer Care Team.
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Current Review Score: 9.6 (9.616)

Overview of Review Score

The Review Score of 9.6 (9.616) out of 10 for Aylesham Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.616 for Aylesham Court Care Home is calculated as follows: ( (223 Excellents x 5) + (50 Goods x 4) + (22 Satisfactorys x 3) + (6 Poors x 2) + (1 Very Poors x 1) ) ÷ 302 Ratings = 4.616
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Aylesham Court Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Sep 2019

Overall Outstanding

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 03 Jun 2026

Being a purpose built home all rooms have been created with residents in mind. The home and rooms themselves are well furnished and provide a homely feel throughout.

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Awards / Recognitions (8)

Meet the Team (1)

Katharine

Katharine Howarth

Job Title: Home Manager Joined: 2013

To Kate, the residents and staff are like family and she enjoys seeing them thrive.
Kate is passionate about care and enjoys how life at Aylesham Court is never the same day to day.
Her aim is to provide the best quality not only in care for our residents but in life.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Aylesham Court Care Home to verify any information. View our terms and conditions. Aylesham Court Care Home has an Enhanced Service - more info.