Bupa Care Homes in West Midlands | 4 Care Homes

Review of
The Priory Care Home
from R P (Friend of Resident) published on 24 October 2025 Submitted via Website • Report

Overall Experience

It became apparent that care was needed in order to figure out the requirements as care needs were becoming demanding. The Manager and staff could not have been more understanding and responsive to this new and daunting situation. The Care home is exceptional and residents are treated to a very high

standard of care.

Reply from David Mclean, Customer Service Adviser at The Priory Care Home

Your feedback means a lot to us and the team at The Priory Care Home. It's lovely to know that you feel reassured that your loved one is safe and well looked after. Feedback like yours motivates us to…read more

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Review of
Ardenlea Grove Care Home
from C J (Daughter of Resident) published on 23 October 2025 Submitted via Postal Card • Report

Overall Experience

I am extremely grateful for the persistent pressure that Sarah (clinical lead) has put on the local mental health team to get my mum re-assessed and medication prescribed for her Alzheimer's. Mum has been in considerable distress for several months.

Reply from Fran Donno, Customer Service Adviser at Ardenlea Grove Care Home

We appreciate you sharing your experience with our home. It's lovely to know that you feel reassured that your Mum is safe and well looked after. We are glad to help you and your family through such a…read more

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Review of
Ardenlea Grove Care Home
from Nuressa B (Daughter-in-law of Resident) published on 20 October 2025 Submitted via Postal Card • Report

Overall Experience

Overall, we are satisfied with the care and support given at Ardenlea Grove, the staff are all very helpful and friendly and caring. We are always notified of any signs of illness, etc. And the residents are treated with dignity. Food is of a good standard, and the rooms are a good size with everything

that is needed. There are activities for those who wish or are able to join in. We do think that the cleanliness of the room itself could be improved. Thank you, Ardenlea Grove Care Home.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Ardenlea Grove Care Home

Thank you for your feedback. We are happy that you find our staff to be helpful, friendly and caring and that you feel you are always notified of any changes in your loved ones health. We will…read more

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Review of
Ardenlea Grove Care Home
from G G (Daughter of Resident) published on 15 October 2025 Submitted via Postal Card • Report

Overall Experience

Very happy with mum's care. Nurses, carers, in fact, all staff are lovely, approachable, knowledgeable, friendly, and helpful to me and other visitors.
Mum seems to be happy/settled most of the time, even when she is tired and upset (part of her illness)
It is unfortunately out of our hands where

she now finds herself - but I am happy that she is well cared for and safe.

Reply from David Mclean, Customer Service Adviser at Ardenlea Grove Care Home

Thank you for taking the time to leave your lovely review. It is always nice to hear words like "lovely, approachable, knowledgeable, friendly and helpful" being used to describe our care. We hope…read more

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Review of
The Priory Care Home
from L N (Daughter of Resident) published on 14 October 2025 Submitted via Postal Card • Report

Overall Experience

I was generally happy with the care my father received at the Priory. The nurses and careers looked after him well, they were kind, caring and respectful to him and always greeted him with a smile. He enjoyed the activities at the home that he was able to participate in like a visit from the therapy

dog, shetland ponies and bird of prey as well as the singers who wold come up to sing to him. The nurses and other staff made his stay comfortable for him and his bedroom feels a bit more like home. It was nice having the bird feeding tray outside the window too. Only issue was with the plugs/sockets in the room which needed fixing that took some time to resolve.

Reply from Natasha Burns-Leigh, Customer Service Advisor at The Priory Care Home

We appreciate you sharing your experience with our home. We are proud to have such a compassionate team and we're glad this has shone though in your experience. We're also happy to hear that you've…read more

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Review of
Ardenlea Grove Care Home
from Mark G (Son of Resident) published on 10 October 2025 Submitted via Postal Card • Report

Overall Experience

The care home and all the staff are excellent and made sure my mom is looked after and cared for really well. This includes the staff at reception who makes you feel welcome when visiting.

Reply from David Mclean, Customer Service Adviser at Ardenlea Grove Care Home

It's always encouraging to read reviews like this. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We're committed to making every day as…read more

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Review of
The Priory Care Home
from L N (Wife of Resident) published on 1 October 2025 Submitted via Postal Card • Report

Overall Experience

My husband was in The Priory Nursing Care Home from November 2023 until May 2025. He had Parkinsons and dementia, was bed ridden from the start and needed a lot of care. He also had a peg stomach tube, as swallowing was a problem. He was always looked after with great care and utmost respect. All the

nursing staff and carers were amazing and were always there for the family too, when we were upset. I would recommend this home to all I know and meet.

Reply from Natasha Burns-Leigh, Customer Service Advisor at The Priory Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time. It is always encouraging to hear what an impact our caring staff have on our residents and…read more

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Review of
The Priory Care Home
from Russell H (Son of Resident) published on 1 October 2025 Submitted via Website • Report

Overall Experience

My Mum has been at the Priory since the beginning of March 2025. She was discharged from hospital under an end of life care package and I cannot thank the staff enough at the Priory for all they have done for my Mum. Thankfully Mum's health has improved and I believe that is due to the expert nursing

care and attention that she has received since arriving at the care home. Thank you so much to Cheryl the manager for her support and assistance. Her team are a credit to her and without them I don't think my Mum would have improved in the way she has under their care.

Reply from Natasha Burns-Leigh, Customer Service Advisor at The Priory Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your mum in our care. It is clear to see what an impact the staff have had on you and your loved one. We hope to…read more

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Review of
Pebble Mill Care Home
from L D (Respite Resident) published on 23 September 2025 Submitted via Postal Card • Report

Overall Experience

I needed a care home following a fall and subsequent operation on my leg. The care I have been given has been exemplary, and I am now beginning to walk with a frame. The staff have been kind and attentive, and responsive to any requests I have made.
Thank you to everyone involved with my care.

Reply from Fran Donno, Customer Service Adviser at Pebble Mill Care Home

Thank you for your kind words. We are so pleased to hear that you have received such high standards of care and support during your stay at Pebble Mill Care Home and it is always wonderful to hear…read more

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Review of
The Priory Care Home
from S H (Daughter of Resident) published on 23 September 2025 Submitted via Postal Card • Report

Overall Experience

Mum was a resident for 5 1/2 years until her passing this month.
The nursing/care staff looked after her well and she was happy to be a resident.
However when I needed to deal with management (manager) it was extremely hard and disappointing. The bills were huge, so I feel the manager needs to be

available and efficient when queries are raised.

Reply from Fran Donno, Customer Service Adviser at The Priory Care Home

Thank you for taking the time to leave your review. We are glad to help you and your family through such a difficult time and we are saddened to hear about your loss. It is lovely to hear that your…read more

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Review of
The Priory Care Home
from Linda O (Daughter of Resident) published on 23 September 2025 Submitted via Postal Card • Report

Overall Experience

My mother was admitted in December 2020 during Covid. It was quite difficult at first due to the restrictions, but the staff were very friendly and patient with her throughout. During her stay (nearly 5 years) every member of staff who very pleasant and kind, and she really enjoyed her trip there before

dementia robbed her of her ability to fully participate in all the activities on offer. As she began to decline, both mentally and physically, she was always treated with dignity and kindness, and as a family we were all very happy with her care right up to the end.

Reply from Fran Donno, Customer Service Adviser at The Priory Care Home

Thank you for your kind review. We are glad to help you and your family through such a difficult time and we are very happy to hear you felt at ease with your Mother in our care. It is always lovely…read more

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Review of
Ardenlea Grove Care Home
from Judith T (Resident) published on 19 September 2025 Submitted via Postal Card • Report

Overall Experience

I chose to come to Ardenlea Grove Care Home for some respite care. The ethos is immediately striking as friendly, happy and welcoming. In particular, the staff are especially helpful and respectful. The food is home made which suited the fact that I needed to put on weight. The room is adequate but

needs a make over. I would have liked some opportunity to do some basic physio as I spent a lot of time immobile, walks to the garden are ok but needs some attention to encourage residents to go there. Overall, I was happy with my stay, especially the lovely staff.

Reply from David Mclean, Customer Service Adviser at Ardenlea Grove Care Home

Thank you for your kind words. It is always nice to hear words like "friendly, happy and welcoming" being used to describe our care. We will discuss your feedback with the home's manager to help them…read more

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Review of
Pebble Mill Care Home
from Janet S (Wife of Resident) published on 18 September 2025 Submitted via Website • Report

Overall Experience

My husband was a patient at Pebble Mill from mid November 2024 to early January 2025. He was on the first floor receiving palliative care. The nurses were vigilant and kind. He was usually well looked after, though the apparent shortage of Carers and assistants meant he sometimes had to wait longer

than he should have for attention, especially at the weekends.
I received a lot of support from all the nurses, Carers and Care assistants, as well as the administrative staff, who were all very kind to me. The food was excellent as were the facilities, with public rooms for family and friends to have food and drinks. His room over looked a well maintained garden. I felt staffing levels were sometimes compromising an otherwise high standard all round.

Reply from David Mclean, Customer Service Adviser at Pebble Mill Care Home

Thank you for your kind words. We are sorry for you loss and we are glad to help you and your family through such a difficult time. It is always nice to hear words like "vigilant and kind" being used…read more

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Review of
The Priory Care Home
from M R (Son of Resident) published on 10 September 2025 Submitted via Website • Report

Overall Experience

The Priory has been my mother's home for nearly ten years now
Over that time I have seen a turnover of staff and managers
From my perspective I feel the home is running better than in any previous years
Weekend activities is a big plus and the staff seem to have a better focus on their job.

Reply from Lisa Henderson, Customer Care Advisor at The Priory Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their Mother is cared for and looked after. Please let us know if there is anything we…read more

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Review of
The Priory Care Home
from M H (Sister-in-law of Resident) published on 9 September 2025 Submitted via Postal Card • Report

Overall Experience

Excellent introduction and tour of the care home, with a professional and friendly manager. All our questions were answered fully.
Transition from hospital to The Priory was seamless. Her room was ready, although it hadn't been redecorated from the previous occupant. There were initial issues with

the comfort of the bed, but these were addressed immediately. All staff are professional, courteous and friendly. Activities are available, but as yet my sister-in-law hasn't participated very much. She will take time to settle. I would recommend the care home.

Reply from Lisa Henderson, Customer Care Advisor at The Priory Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after. It is always nice to hear words…read more

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Treated with Dignity
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Review of
The Priory Care Home
from Clair E (Daughter of Resident) published on 8 September 2025 Submitted via Website • Report

Overall Experience

I have been overwhelmed with the care and support offered to my mother, and to me, as we negotiated the move. It is a big step and it could have gone badly wrong but the friendly, caring and supportive atmosphere have made such a difference.
I see other reviews complaining about the size of bathrooms

and the food and whilst I acknowledge they may have a point I would like to add that given the number of people being catered for and the choice I think what is offered is amazing. The en-suite space isn't large but there is always help to go to the bathroom or to a larger bathroom, the staff work to overcome the restrictions placed on them by the layout and it is better there is more room in the room and, frankly, that the price isn't too large. Larger spaces will ask for larger amounts of money and, from my experience, The Priory offers truly excellent value for money.
I have no hesitation in recommending The Priory.

Reply from Lisa Henderson, Customer Care Advisor at The Priory Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your Mother in our care. We hope to continue providing your Mother with the best…read more

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Treated with Dignity
Food & Drink
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Review of
The Priory Care Home
from J H (Brother of Resident) published on 5 September 2025 Submitted via Postal Card • Report

Overall Experience

On our introductory visit, we were impressed with the care home. We believed that my sister would settle down and thrive there. We had visited another care home to compare and contrast, but decided that The Priory Care Home would suit my sister's needs better. I am pleased to report that she has settled

in well and is beginning to participate in the various activities that are on offer. She likes the staff, who are very professional in their approach. Also, the staff are very friendly and approachable.

Reply from Fran Donno, Customer Service Adviser at The Priory Care Home

Thank you for your lovely words. We are so pleased to hear that your Sister has settled in well and that she is being looked after and cared for well. It is always wonderful to hear words like…read more

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Review of
The Priory Care Home
from Malcolm C (Son of Resident) published on 1 September 2025 Submitted via Website • Report

Overall Experience

The care home staff really work hard for the benefit of the residents. Theres always a varriaty of activities going on. The staff a very supportive to relatives / visitors of the residents, it's a really friendly atmosphere.

Reply from Lisa Henderson, Customer Care Advisor at The Priory Care Home

Thank you for your kind words. It is always nice to hear words like "Supportive" being used to describe our Staff. It is always nice to hear from family members feeling like their loved one is cared…read more

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Review of
The Priory Care Home
from Elaine K (Daughter of Resident) published on 1 September 2025 Submitted via Postal Card • Report

Overall Experience

My dad is extremely well looked after by every member of the team. Staff have taken time to get to know my dad and therefore understand him and his needs. I honestly have only good things to say, I am so happy we chose here for dad.

Reply from Lisa Henderson, Customer Care Advisor at The Priory Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your Dad in our care. We hope to continue providing your Dad with the best possible care.

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Review of
The Priory Care Home
from L H (Niece of Resident) published on 28 August 2025 Submitted via Website • Report

Overall Experience

We were greeted by an extremely professional worker who conducted a tour of the care home, before we decided it was the right place for my Auntie.
On the day she moved in, a kind and friendly worker assisted with unloading the car and offered to bring a trolley to help with the move.
All staff have

been extremely warm and welcoming and have answered all questions.
All staff have been quick to assist - nothing is too much of an ask e.g. my Auntie requested a different mattress and that was changed that day.
We were particularly impressed with the activities officer, who was extremely friendly and understanding.
The room is brilliant, it has a lovely view of trees from the window.
Overall, a really great first impression. The only thing I have found is that there can be limited parking.

Reply from Fran Donno, Customer Service Adviser at The Priory Care Home

Thank you for your kind words. We are so pleased to hear that you are impressed with the kindness and support shown by all staff at The Priory Care Home. It is wonderful to hear that you have had a…read more

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Care Homes Owned by Bupa Care Homes in West Midlands

Bupa Care Homes Locations in West Midlands (4)

Bupa Care Homes Reviews in West Midlands (316)

The Priory Care Home

Ardenlea Grove Care Home

Ardenlea Grove Care Home

Ardenlea Grove Care Home

The Priory Care Home

Ardenlea Grove Care Home

The Priory Care Home

The Priory Care Home

Pebble Mill Care Home

The Priory Care Home

The Priory Care Home

Ardenlea Grove Care Home

Pebble Mill Care Home

The Priory Care Home

The Priory Care Home

The Priory Care Home

The Priory Care Home

The Priory Care Home

The Priory Care Home

The Priory Care Home

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