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Care Homes Owned by Bupa Care Homes in West Midlands

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9.7 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Bupa Care Homes in West Midlands

Only the locations & reviews in West Midlands for Bupa Care Homes are showing below.

View the details of all 113 locations (with 10210 reviews) owned by Bupa Care Homes

Bupa Care Homes Locations in West Midlands (4)

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4 Care Homes owned by Bupa Care Homes in West Midlands
Ardenlea Court Care Home

Bucknell Close, 39/41 Lode Lane, Solihull B91 2AF 

9.8 80 reviews
"Ardenlea Court is a very friendly and caring home. Staff are very courteous and so lovely. They are compassionate and empathetic towards…"   Read all 80 reviews
Location Type Care Home

Tailored care packages at Ardenlea Court include residential, nursing, palliative and nursing dementia care for both short and long term stays. Situated in a peaceful suburb of Solihull, the purpose-built home offers homely yet modern and comfortable… Read more about Ardenlea Court Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • 60 Rooms
Pebble Mill Care Home

2 Mill Pool Way, Edgbaston, Birmingham B5 7EG 

9.6 48 reviews
"My son was at Peddle Mill Care Home for 7 years, he passed away 24/3/25. The care he had from the first day was second to none. I have know…"   Read all 48 reviews
Location Type Care Home

Pebble Mill is a purpose-built home welcoming residents with a range of care needs, including residential, nursing and Parkinson's. Set in the heart of Edgbaston, Bupa’s Pebble Mill Care Home is just two miles from Birmingham city centre and a stone’s… Read more about Pebble Mill Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Younger Adults
  • Physical Disability
  • Palliative Care
  • 62 Rooms from £1,100 / week
The Priory Care Home

1 Shelly Crescent, Monkspath, Shirley, Solihull B90 4XA 

9.6 90 reviews
"Excellent introduction and tour of the care home, with a professional and friendly manager. All our questions were answered fully.…"   Read all 90 reviews
Location Type Care Home

The Priory understands the importance of creating a relaxing environment for its residents. The home welcomes those who require residential, nursing, palliative, convalescence and respite care and creates a unique care plan for each resident upon arrival. Situated… Read more about The Priory Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Physical Disability
  • Palliative Care
  • 52 Rooms
Ardenlea Grove Care Home

19/21 Lode Lane, Solihull B91 2AB 

9.5 88 reviews
"Dad came to stay in November 2024 and is now a permanent resident. He feels safe and settled. He has made friends with his carers and is…"   Read all 88 reviews
Location Type Care Home

Personalised care and support plans are provided at Ardenlea Grove, for both long-term care and shorter stays. A team of professional and experienced staff provide residential, nursing and dementia care, whether that's for long or short stays or for… Read more about Ardenlea Grove Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • 60 Rooms

Bupa Care Homes Reviews in West Midlands (306)

9.7

Bupa Care Homes has a Group Review Score of 9.7 (9.675) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Bupa Care Homes must have a Review Score.

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Reviewer Connection to Bupa Care Homes
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Review of

The Priory Care Home

from M R (Son of Resident) published on 10 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Priory has been my mother's home for nearly ten years now
Over that time I have seen a turnover of staff and managers
From my perspective I feel the home is running better than in any previous years
Weekend activities is a big plus and the staff seem to have a better focus on their job.
Reply from Lisa Henderson, Customer Care Advisor at The Priory Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their Mother is cared for and looked after. Please let us know if there is anything we can do to make Mother's stay as comfortable as possible.

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Review of

The Priory Care Home

from M H (Sister-in-law of Resident) published on 9 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent introduction and tour of the care home, with a professional and friendly manager. All our questions were answered fully.
Transition from hospital to The Priory was seamless. Her room was ready, although it hadn't been redecorated from the previous occupant. There were initial issues with
the comfort of the bed, but these were addressed immediately. All staff are professional, courteous and friendly. Activities are available, but as yet my sister-in-law hasn't participated very much. She will take time to settle. I would recommend the care home.
Reply from Lisa Henderson, Customer Care Advisor at The Priory Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after. It is always nice to hear words like "Professional" and "Courteous" being used to describe our Staff. We hope to continue providing your Sister-in-law with the best possible care.

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Review of

The Priory Care Home

from Clair E (Daughter of Resident) published on 8 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been overwhelmed with the care and support offered to my mother, and to me, as we negotiated the move. It is a big step and it could have gone badly wrong but the friendly, caring and supportive atmosphere have made such a difference.
I see other reviews complaining about the size of bathrooms
and the food and whilst I acknowledge they may have a point I would like to add that given the number of people being catered for and the choice I think what is offered is amazing. The en-suite space isn't large but there is always help to go to the bathroom or to a larger bathroom, the staff work to overcome the restrictions placed on them by the layout and it is better there is more room in the room and, frankly, that the price isn't too large. Larger spaces will ask for larger amounts of money and, from my experience, The Priory offers truly excellent value for money.
I have no hesitation in recommending The Priory.
Reply from Lisa Henderson, Customer Care Advisor at The Priory Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your Mother in our care. We hope to continue providing your Mother with the best possible care. It is great to hear you would recommend The Priory Care Home.

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Review of

The Priory Care Home

from J H (Brother of Resident) published on 5 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On our introductory visit, we were impressed with the care home. We believed that my sister would settle down and thrive there. We had visited another care home to compare and contrast, but decided that The Priory Care Home would suit my sister's needs better. I am pleased to report that she has settled
in well and is beginning to participate in the various activities that are on offer. She likes the staff, who are very professional in their approach. Also, the staff are very friendly and approachable.
Reply from Fran Donno, Customer Service Adviser at The Priory Care Home

Thank you for your lovely words. We are so pleased to hear that your Sister has settled in well and that she is being looked after and cared for well. It is always wonderful to hear words like "Friendly" and "Approachable" being used to describe our staff and we hope to continue providing your loved one with the best possible care.

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Review of

The Priory Care Home

from Malcolm C (Son of Resident) published on 1 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care home staff really work hard for the benefit of the residents. Theres always a varriaty of activities going on. The staff a very supportive to relatives / visitors of the residents, it's a really friendly atmosphere.
Reply from Lisa Henderson, Customer Care Advisor at The Priory Care Home

Thank you for your kind words. It is always nice to hear words like "Supportive" being used to describe our Staff. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review of

The Priory Care Home

from Elaine K (Daughter of Resident) published on 1 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad is extremely well looked after by every member of the team. Staff have taken time to get to know my dad and therefore understand him and his needs. I honestly have only good things to say, I am so happy we chose here for dad.
Reply from Lisa Henderson, Customer Care Advisor at The Priory Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your Dad in our care. We hope to continue providing your Dad with the best possible care.

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Review of

The Priory Care Home

from L H (Niece of Resident) published on 28 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were greeted by an extremely professional worker who conducted a tour of the care home, before we decided it was the right place for my Auntie.
On the day she moved in, a kind and friendly worker assisted with unloading the car and offered to bring a trolley to help with the move.
All staff have
been extremely warm and welcoming and have answered all questions.
All staff have been quick to assist - nothing is too much of an ask e.g. my Auntie requested a different mattress and that was changed that day.
We were particularly impressed with the activities officer, who was extremely friendly and understanding.
The room is brilliant, it has a lovely view of trees from the window.
Overall, a really great first impression. The only thing I have found is that there can be limited parking.
Reply from Fran Donno, Customer Service Adviser at The Priory Care Home

Thank you for your kind words. We are so pleased to hear that you are impressed with the kindness and support shown by all staff at The Priory Care Home. It is wonderful to hear that you have had a great first impression and we hope to continue providing your loved one with the best possible care.

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Review of

Pebble Mill Care Home

from J E (Resident) published on 20 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am well satisfied with my care at Pebble Mill. My health has improved. My queries and concerns are promptly addressed. There is a positive and cheerful atmosphere.
Reply from David Mclean, Customer Service Adviser at Pebble Mill Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease in our care and it is always nice to hear words like "positive and cheerful atmosphere" being used to describe our care. We hope to continue providing you with the best possible care and please let us know if there is anything we can do to make your stay as comfortable as possible.

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Review of

The Priory Care Home

from J B (Daughter of Resident) published on 17 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very approachable and friendly, and caring. My father has only been here for a few months, but so far it's been good. He has settled in now - If you need help with TVs, radios, etc, or any advice, there's always someone to ask.
Reply from Lisa Henderson, Customer Care Advisor at The Priory Care Home

Thank you for taking the time to leave your review. It is always nice to hear words like "Approachable" and "Friendly" being used to describe our Staff. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your Father with the best possible care.

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Review of

The Priory Care Home

from Linda N (Wife of Resident) published on 7 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault this lovely care home. Everyone was very kind to my husband and they treated him with the respect he deserved. I was often upset about my husband and there was always someone there to offer me tea and sympathy, and kindness. Sadly, my husband died on June 8th, but I am going to keep in
touch with everyone and visit.
Reply from Maria Ricketts, Customer Care Adviser at The Priory Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are saddened to hear about your loss and send our deepest condolences. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of

The Priory Care Home

from S O (Resident) published on 3 July 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
The best thing about this home is the staff who remain polite and cheerful despite having to work with minimum numbers on duty, caring for patients requiring 2.
I have seen the Manager only 4 times and then only because I have asked for a meeting to express concerns
The food on offer is appalling,
Bland , unappetising and poorly presented .
The en-suite is too small to allow use of standing frame.
Nurse call often not answered in a timely manner because staff are too busy or on their break
Reply from David Mclean, Customer Service Adviser at The Priory Care Home

We appreciate you taking the time to leave us your comments. Our resident's health and well being is an absolute priority. We are concerned to hear this. Could you please contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we could discuss this further

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Review of

Ardenlea Grove Care Home

from L N (Daughter of Resident) published on 19 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad came to stay in November 2024 and is now a permanent resident.
He feels safe and settled.
He has made friends with his carers and is happy.
As a family we feel he is in the best place and we have peace of mind he is very looked after.
Reply from Fran Donno, Customer Service Adviser at Ardenlea Grove Care Home

Thank you for your kind words. We are so pleased to hear that your Dad is safe and settled and that he is receiving high standards of care and support. We are very happy to hear you can feel at ease with your Dad in our care. We hope to continue providing your loved one with the best possible care.

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Review of

Ardenlea Grove Care Home

from Yvonne S (Wife of Resident) published on 28 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are friendly and courteous at all times. Measures were put in place so my husband did not choke on his food. A pad was put on his bed so they could be alerted if he got up as he is prone to falling. The rooms are a good size and comfortable - as are the lounge and dining room. 3 activities
per day.
Reply from Lisa Henderson, Customer Care Advisor at Ardenlea Grove Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. It is always nice to hear words like "Friendly" and "Courteous" being used to describe our Staff. We hope to continue providing your loved one with the best possible care.

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Review of

Ardenlea Grove Care Home

from Karen M (Daughter of Resident) published on 2 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Day staff excellent and care & relationship with Mom is really good. Night staff is ad-hoc, some brilliant but on occasions (not often) had Mom feeling less secure/reassured. On a general basis when we have raised concerns on the floor, action has been immediately taken which is appreciated. Room isn't
clean resulting in us cleaning sometimes (mainly floor). Pleased with Mom's support, we did expect a meeting with the care home manager to feedback on our observations & ask questions.
Reply from Maria Ricketts, Customer Care Adviser at Ardenlea Grove Care Home

Thank you for your feedback. Our resident's health and wellbeing is an absolute priority, so we will discuss your feedback with the home's manager to help them continually improve their service.

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Review of

Ardenlea Grove Care Home

from Pamela B (Wife of Resident) published on 1 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff on Sapphire are excellent and even though my husband is unable to talk they are able to understand his needs. They work extremely hard and remain cheerful. Very important that the same staff remain on his floor which gives continuity of care. I would be happy to recommend this care home to others
especially Sapphire floor.
Reply from Fran Donno, Customer Service Adviser at Ardenlea Grove Care Home

Thank you for your kind review. We are so pleased to hear that your Husband is being looked after and cared for well and that the staff at Ardenlea Grove understand his needs. We hope to continue providing your loved one with the best possible care.

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Review of

Ardenlea Grove Care Home

from R K (Granddaughter of Resident) published on 1 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff know my Nan well. Always give an update on how Nan has been, what she has eaten etc. Staff nurse can nearly always get a smile out of her. Care is reassuring Nan is looked after well.
Reply from Fran Donno, Customer Service Adviser at Ardenlea Grove Care Home

Thank you for your lovely review. We are pleased to hear that you are kept well informed with how your Nan is doing and it is always wonderful to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review of

Ardenlea Grove Care Home

from L L (Son of Resident) published on 29 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home itself is very warm, welcoming with polite staff on entrance. Both me and Mom meet with a smile. I personally have had not one problem whilst mo has been here, with the care staff providing exceptional care towards my Mom and her needs. Even when they seem understaffed the care does not change.
Any questions I've asked have been answered in a timely manner and if staff can't provide the answer they go out of their way to make sure someone will know. Overall exceptional care staff.
Reply from Maria Ricketts, Customer Care Adviser at Ardenlea Grove Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.

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Review of

Pebble Mill Care Home

from L T (Mother of Resident) published on 23 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My son was at Peddle Mill Care Home for 7 years, he passed away 24/3/25. The care he had from the first day was second to none. I have know doubt that his life was extended by their care, it became his home, and I had no fear of leaving him in their care. All staff and management treated him as their
own, showing empathy for his condition. My life also changed because of the support they gave me. Although his age was far less than others, they made sure he had his music and he joined in their wonderful activities.
Reply from Grace Langfield, Customer Service Adviser at Pebble Mill Care Home

Thank you for taking the time to leave such a nice review. We are saddened to hear of your loss but are so pleased to hear you and your Son felt like a part of our Pebble Mill family. We hope you can look back on this experience knowing he recieved the best possible care.

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Review of

Pebble Mill Care Home

from S R (Respite Resident) published on 17 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Highly recommend this care home. The members of staff are caring and warm professional and always keep informed. Building is very clean though rooms are small but adequate. During my stay as respite care support given to me are good. I wish best for future for this place. Please convey my thanks for
all staff involved looking after my care.
Reply from Fran Donno, Customer Service Adviser at Pebble Mill Care Home

Thank you for your lovely review. It is so wonderful to hear words such as "Warm" and "Professional" being used to describe our staff. We are glad to hear that you felt at ease in our care and that you felt cared for and looked after. Thank you for choosing Pebble Mill for your stay.

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Review of

Ardenlea Court Care Home

from S D (Daughter-in-law of Resident) published on 15 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ardenlea Court is a very friendly and caring home. Staff are very courteous and so lovely. They are compassionate and empathetic towards the resident and treat them with respect. The management team are also very friendly and caring. They feel more like your friends than employees of the home.
Reply from Maria Ricketts, Customer Care Adviser at Ardenlea Court Care Home

Thank you for your kind words. It is always nice to hear words like "Compassionate" and "empathetic" being used to describe our care. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.

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Awards / Recognitions (8)

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