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Care Homes Owned by Bupa Care Homes in West Midlands

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9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Bupa Care Homes in West Midlands

Only the locations & reviews in West Midlands for Bupa Care Homes are showing below.

View the details of all 112 locations (with 10929 reviews) owned by Bupa Care Homes

Bupa Care Homes Locations in West Midlands (4)

 - Browse 4 Care Homes owned by Bupa Care Homes in West Midlands
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Pebble Mill Care Home
2 Mill Pool Way, Edgbaston, Birmingham B5 7EG 
9.7 55 reviews
Pebble Mill Care Home, Birmingham, West Midlands
"I came in for 'respite' care following surgery. I have received nothing but first-class care. My room was excellent with a view out to the…"   Read all 55 reviews
  • from £1,100 / week
  • 62 Rooms
Location Type Care Home

Pebble Mill is a purpose-built home welcoming residents with a range of care needs, including residential, nursing and Parkinson's. Set in the heart of Edgbaston, Bupa’s Pebble Mill Care Home is ... Read more

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
Ardenlea Court Care Home
Bucknell Close, 39/41 Lode Lane, Solihull B91 2AF 
9.7 86 reviews
Ardenlea Court Care Home, Solihull, West Midlands
"The last year has been a blessing for us both and we could not be in a better place for all her needs.…"   Read all 86 reviews
  • from £1,155 / week
  • 60 Rooms
Location Type Care Home

Tailored care packages at Ardenlea Court include residential, nursing, palliative and nursing dementia care for both short and long term stays. Situated in a peaceful suburb of Solihull, the ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Ardenlea Grove Care Home
19/21 Lode Lane, Solihull B91 2AB 
9.7 107 reviews
Ardenlea Grove Care Home, Solihull, West Midlands
"They have looked after my 93-year-old Mom since December 2025. She was in an assessment area previously for 5 months. She arrived to this…"   Read all 107 reviews
  • from £1,300 / week
  • 60 Rooms
Location Type Care Home

Personalised care and support plans are provided at Ardenlea Grove, for both long-term care and shorter stays. A team of professional and experienced staff provide residential, nursing and dementia ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
The Priory Care Home
1 Shelly Crescent, Monkspath, Shirley, Solihull B90 4XA 
9.5 101 reviews
The Priory Care Home, Solihull, West Midlands
"First day for my father but very much taken by the care and consideration shown by the staff. Facilities are fantastic and very high level…"   Read all 101 reviews
  • from £1,200 / week
  • 52 Rooms
Location Type Care Home

The Priory understands the importance of creating a relaxing environment for its residents. The home welcomes those who require residential, nursing, palliative, convalescence and respite care and ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care

Bupa Care Homes Reviews in West Midlands (349)

9.6

Bupa Care Homes has a Group Review Score of 9.6 (9.647) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Bupa Care Homes must have a Review Score.

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Review of

Pebble Mill Care Home

from A R (Respite Resident) published on 22 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came in for 'respite' care following surgery. I have received nothing but first-class care. My room was excellent with a view out to the garden. The food and the dining room were excellent. The company at meal times made the meal times a pleasure.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Pebble Mill Care HomeWe really appreciate your kind feedback. It is lovely to hear you found your stay first class. Thank you again for choosing Pebble Mill for your recovery care.
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Review of

The Priory Care Home

from E E (Relative of Resident) published on 5 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent.
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Review of

The Priory Care Home

from J R (Sister of Resident) published on 5 June 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother is well looked after. He's comfortable and pain free. The staff are very accommodating.
Reply from Fran Donno, Customer Service Adviser at The Priory Care HomeWe appreciate you taking the time to leave us your comments. We are so pleased to hear that your Brother is well looked after and cared for at The Priory Care Home. We take pride in creating a caring environment, and it's lovely to hear that reflected in your comments. We're committed to continuing to support you and your family in every way we can.
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Review of

Ardenlea Grove Care Home

from Teresa L (Daughter of Resident) published on 2 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They have looked after my 93-year-old Mom since December 2025. She was in an assessment area previously for 5 months. She arrived to this care home in an awful, confused state but with care and attention here, Mom has some of her spark back after being institutionalised for so long. She has gradually,
with love and care, begun to interact with staff/residents and taking part in all activities. Loves having her meals and over time got stronger. I am so impressed with this home.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Ardenlea Grove Care HomeThank you for your lovely review. We are so happy that your Mum has now got her spark back after being well cared for at Ardenlea Grove. Thank you again for choosing us to care for your Mum.
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Review of

Ardenlea Grove Care Home

from K W (Friend of Resident) published on 1 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I find the staff warm friendly, and helpful. Every time I visit the home. Always smells lovely and fresh and clean. The residents seem happy and content, and they always got actives which I think is very important and helpful for all residents.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Ardenlea Grove Care HomeThank you for your feedback. We are happy to hear you find our staff to be warm and friendly and that the home is always clean and fresh. We hope to welcome you for another visit again soon.
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Review of

Pebble Mill Care Home

from J H (Son of Resident) published on 19 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since Mum arrived at Pebble Mill, the service and overall experience has been first class. Genuinely caring and experienced staff, with limitless patience and empathy. This covers all staff, clerical, medical and nursing.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Pebble Mill Care HomeThank you for your lovely feedback. We are happy to hear you find all our staff to be caring, patient and empathetic. Thank you for choosing Pebble Mill for your Mum's care.
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Review of

Ardenlea Grove Care Home

from Lorraine J (Daughter of Resident) published on 12 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am pleased the home offers my mum a place of safety. She is kept clean and presentable and overall the food is good. The care staff work very hard and the activity staff. Rooms maybe a bit dated and need brightening up but you can take your own bedding in which helps. I have to give praise to the
office staff as they are brilliant and of great help and support to me with dealing with queries. Thank you for looking after my mother as it was hard to have to let her go to a nursing home after looking after her for 15 years but I can relax a bit more knowing she is safe.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Ardenlea Grove Care HomeThank you for your review. We are happy to hear you can relax knowing that your Mum is safe in our care. Thank you for choosing Ardenlea Grove for her care.
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Review of

Pebble Mill Care Home

from Peter G (Resident) published on 11 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely staff, comfortable rooms, lots of activities, which are well organised. Some staff could do with extra training. Attention to detail lacking. Food adequate.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Pebble Mill Care HomeThank you for your feedback. We are happy to hear you enjoy the variety of activities on offer. We will certainly pass your comments regarding staff and meals on to our management team so they can strive to improve the service further.
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Review of

Ardenlea Court Care Home

from Brian P (Husband of Resident) published on 5 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the short stay my wife Shirley spent here it could not have been better.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Ardenlea Court Care HomeWe really appreciate your kind words. Thank you for choosing Ardenlea Court.
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Review of

Ardenlea Grove Care Home

from Colin H (Respite Resident) published on 30 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have lived at ardenlea grange for nearly 4 years I am very happy here all the staff are great the help me with all personal care the food is great with kitchen staff making sure we have dietary needs taken care off my washing is done daily and brought back to me the office staff are very friendly
and helpful and maintenance chap takes care of any problems with my room my room is specious and is cleaned daily I am glad I chose to come here that is the reason for giving five stars
Reply from Fran Donno, Customer Service Adviser at Ardenlea Grove Care HomeWe appreciate you sharing your experience with our home. We are very happy to hear that you are happy and comfortable at Ardenlea Grove Care Home and your comments are a testament to the dedication of everyone in the home. Please don't hesitate to reach out if there's anything more we can do.
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Review of

Ardenlea Court Care Home

from Richard B (Husband of Resident) published on 30 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The last year has been a blessing for us both and we could not be in a better place for all her needs.
Reply from Fran Donno, Customer Service Adviser at Ardenlea Court Care HomeWe appreciate you sharing your experience with our home. We are delighted to hear that our team have made a difference to your family's experience and providing peace of mind for families is one of our top priorities, so your words mean a lot. Hopefully you will go away from this feeling like your loved one received the best possible care.
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Review of

Ardenlea Grove Care Home

from L L (Son of Resident) published on 30 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Exceptional staff on the second floor looking after my Mom. Needs are met any problems are dealt with within 24 hours from the staff. Eggy/Julie are exceptional carers tending to my mom, taking time out to talk to her, in between visits and if they aren't too busy with other residents, activities are
here for all residents, and again Julie goes out of her way to see if my mom wants to participate. Food is good and plenty of choice again the two foremost mentioned can't fault or praise enough - unbelievable pair of staff.
Reply from Fran Donno, Customer Service Adviser at Ardenlea Grove Care HomeWe appreciate you sharing your experience with our home. Providing peace of mind for families is one of our top priorities, so your words mean a lot. It is wonderful to hear that your Mom has settled in comfortably with us and we're committed to making every day as positive and comfortable as possible for your loved one.
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Review of

Ardenlea Court Care Home

from Lynne W (Friend of Resident) published on 16 April 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
My friend has been in Arden Lea Court now for nearly four years and is very happy with her life there, the staff are extremely friendly and caring.
My friend is very contented with her life there.
Thank you all so much
Reply from Natasha Burns-Leigh, Customer Service Advisor at Ardenlea Court Care HomeThank you for your kind words. We are delighted to hear how well your friend has settled in with us at Ardenlea Court care home. We appreciate your feedback about our kind staff too, we are fortunate to have such a dedicated team. Please reach out if there is anything more you need.
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Review of

Ardenlea Grove Care Home

from Sharon S (Wife of Resident) published on 15 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Choosing a care home for a loved one is never easy. You want them to be somewhere where they feel safe, somewhere clean. Where the staff are friendly and also professional. Food that is nutritious, but also looks appetising and a room that is spacious, which you can turn into a home. Also, somewhere
that you, as their most frequent visitor, are going to be made to feel welcome, listened too and treated as the person who knows your loved one best.


I found all of this in a place called Ardenlea Grove, in Solihull.


I visited numerous times. All times of the day and night and not once was I made to feel uncomfortable. From Rachel on reception, Chryll in Finance, Egbert and his team of wonderful nurses & nursing assistants, John the maintenance guy and not forgetting Sanah the Manager. I met them all and not once did I sense any red flags. So the decision was made. And that's when the real fight began.


If you aren't self funding, sadly, there are many hoops you have to jump through with regard to the local authority, to get the home of your choosing. From funding, to the right equipment. But it was during this battle that any lingering doubts I might have had that Ardenlea Grove was the right place for my husband, was quickly demolished. Because my fight became their fight and the support I received, before my husband even set foot on the premises, was immeasurable. And here we are, 8 weeks down the line, with my husband happily looking at the squirrels & birds in the tree outside his window. With family pictures hanging on the wall. Clean, shaven and a delicious lunch ahead of him and the icing on the cake? Unlimited visits from the love of his life. Lucy, his beloved dog!


Do I recommend Ardenlea Grove? That would be a yes.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Ardenlea Grove Care HomeThank you so much for taking the time to write this outstanding review of our care home. We are blown away by your kind words! You quite rightly stated that there are many factors to consider when looking for the right care home for a loved one- location, food and cleanliness to name a few but what stands out the most about Ardenlea Grove is the people: our members of staff who are always willing to go above and beyond to make sure that every resident is well taken care of and that their families feel welcome! Thank you for recognising the dedication of our staff. We are looking forward to making many more memories with you and your loved one.
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Review of

Ardenlea Grove Care Home

from J C (Husband of Resident) published on 14 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found my wife to be cared for very well indeed. All the staff she meets are very efficient, friendly and kind. Food deserves praise. The cost of all this excellence is understandably high.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Ardenlea Grove Care HomeThank you for your feedback. We are happy to hear that you find your wife is very well cared for by our friendly staff and that she enjoys the meals we provide. Thank you again for your review.
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Review of

Ardenlea Court Care Home

from S H (Daughter of Resident) published on 10 April 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
In my experience, the care I've seen is of a good standard. Staff are friendly & welcoming, & work hard in sometimes difficult circumstances. Both housekeeping & care/nursing staff are on hand if they are needed. Communication with family members is good & they seem to know their patients well. Activities
& entertainment are regularly provided. Thank you.
Reply from Fran Donno, Customer Service Adviser at Ardenlea Court Care HomeWe're so grateful that you've taken the time to share your thoughts. It is always lovely to hear words like "Friendly" and "Welcoming" being used to describe our staff. Hearing that our care has made a difference to you and your family is truly rewarding. We hope to continue providing your loved one with the best possible care.
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Review of

The Priory Care Home

from N F (Son of Resident) published on 30 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First day for my father but very much taken by the care and consideration shown by the staff. Facilities are fantastic and very high level of staffing.
Reply from Alison Horridge, Customer Advisor on behalf of the team at The Priory Care HomeThank you for your feedback. Please let us know if there is anything we can do to make your Father's stay as comfortable as possible.
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Review of

Ardenlea Court Care Home

from S T (Daughter of Resident) published on 30 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ardenlea court has been caring for my Dad for over a year now and myself and my sister are very happy with the care that he receives there. The staff are lovely and caring and are always making extra efforts to keep my Dad happy, clean and comfortable. They have become friends as well as staff. The
home is always kept clean and professional, whilst still managing to keep a homely and non-clinical atmosphere. The visiting hours are very flexible, which supports me to visit my Dad after work and for my sister to visit regularly when she is in the UK.
The reception area and cafe are very welcoming and the receptionists are extremely helpful. The nurses are knowledgeable and caring, always having a smile on their face and they manage difficult situations with the upmost professionalism. We want to thank everyone for their hard work and commitment in the home.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Ardenlea Court Care HomeThank you for your feedback. We are happy to hear you feel like your Dad is a valued member of our Ardenlea Court family and that our staff are always friendly and helpful. Thank you again for your kind review.
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Review of

Ardenlea Grove Care Home

from K M (Daughter of Resident) published on 25 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mom has been a resident since 2024, and we feel she is fully cared for by committed and caring staff. Although we see her every day, we are secure in the knowledge that when we are not there, she is safe and her well-being is a priority. The staff work hard, I just wish there were more of them so there
could be more 1:1 conversations with the residents.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Ardenlea Grove Care HomeThank you for your feedback. We are happy to hear that you feel your Mom is well cared for and you can relax knowing this. We will certainly pass your comments on to the the management team regarding one to one time.
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Review of

Ardenlea Grove Care Home

from Gillian G (Daughter of Resident) published on 18 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am really happy with the care given to mum - she is well looked after by nurses and carers. I am kept informed about Mum every time I visit/call. The home is always putting on activities, visits, music, and quizzes for residents (and visitors). To keep the residents as active and involved as possible.
Mum is dressed, clean and cared for. The rooms are clean, and food is nutritious (when mum feels like eating). I would recommend this home.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Ardenlea Grove Care HomeIt's always encouraging to read reviews like this. We want our home to feel like a community, and it's wonderful to hear that you feel a part of it. It's great to know that you feel your loved one has been well cared for- that's exactly what we strive for. We're committed to continuing to support you and your family in every way we can.
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Awards / Recognitions (9)

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