Bupa Care Homes in West Midlands | 4 Care Homes

Review of
Ardenlea Court Care Home
from Z C (Sister-in-law of Resident) published on 18 December 2025 Submitted via Website • Report

Overall Experience

My brother-in-law has just recently moved into Arden Lea Court. From the first day the staff made him feel very welcome and helped him settle. We as a family were nervous for him, as he had never been away from the family until he had a stroke and was in hospital. Seeing him in Arden Lea looking well,

bright and happy means alot to the family. This promises to be a good new period in his life.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Ardenlea Court Care HomeWe appreciate you taking the time to leave us your comments. We are glad to help you and your family through such a difficult time. Knowing that you feel reassured about your loved one's care is the best feedback we can receive. We're committed to continuing to support you and your family in every way we can.

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Review of
The Priory Care Home
from L V (Friend of Resident) published on 18 December 2025 Submitted via Postal Card • Report

Overall Experience

Although only in care home for 13 months, I can honestly say that it was the best possible place to spend the last of her days. She had good company, good care and was safe. She was able to maintain her dignity, was well treated and the only thing better would of been for her to remain in her own home

which she was unable to do.

Reply from Natasha Burns-Leigh, Customer Service Advisor at The Priory Care HomeWe appreciate you taking the time to write this during what must be a very difficult time. It is always nice to hear from family members feeling like their loved one has been cared for and looked after. We're fortunate to have such a dedicated and compassionate team, and it's wonderful to see their hard work recognised. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of
Ardenlea Grove Care Home
from Louisa T (Friend of Resident) published on 17 December 2025 Submitted via Website • Report

Overall Experience

I always receive a lovely welcome at reception and the staff are lovely and take the time to get to know my friend, including his food likes and dislikes. They have activities sessions to keep the residents occupied and interacting with each other.
He is cared for well and I would recommend this care

home to others.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Ardenlea Grove Care HomeThank you for taking the time to leave your review. It is wonderful to hear that your friend has settled in comfortably with us. Thank you for recognizing the effort our activities team put into creating meaningful moments with residents. We're thrilled to hear that your friend has enjoyed the food at Ardenlea Grove. Our kitchen team puts so much care into preparing fresh meals every day. We hope to continue providing your loved one with the best possible care.

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Review of
The Priory Care Home
from J F (Friend of Resident) published on 2 December 2025 Submitted via Website • Report

Overall Experience

I regularly go to visit a friend who lives in the Priory home. My friend and all the residents and visitors are very well looked after and have very good entertainment for everyone. All the people there seem very happy and enjoy living there.

Reply from Natasha Burns-Leigh, Customer Service Advisor at The Priory Care HomeThank you for taking the time to leave your review. We want our home to feel like a community, and it's wonderful to hear that you feel a part of it. Thank you for recognizing the effort our activities team put into creating meaningful moments with residents. We're committed to making every day as positive and comfortable as possible for your loved one.

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Review of
Ardenlea Court Care Home
from David B (Son of Resident) published on 14 November 2025 Submitted via Postal Card • Report

Overall Experience

My father was cared for at Ardenlea Court for eleven weeks. During this time, the care, respect and companionship he received were never less than outstanding. As visitors were made welcome and felt that the staff really knew my father. While everybody at Ardenlea is hardworking, selfless and professional,

particular credit should be extended to the nursing staff, who were understanding, patient and totally respectful of my father's wishes throughout, and especially during his final couple of weeks. We are so pleased that the final time was at Ardenlea.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Ardenlea Court Care HomeYour review means a great deal to our team and we're so grateful you shared your experience. We are glad to help you and your family through such a difficult time. Your comments are a testament to the dedication of everyone in the home. Thank you for recognizing the care and dedication of our team. We are saddened to hear about your loss but we hope you go away from this experience feeling as though your loved one has received the best possible care.

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Review of
Pebble Mill Care Home
from V M (Daughter of Resident) published on 12 November 2025 Submitted via Postal Card • Report

Overall Experience

Thank you to everyone at PMCH, you acted so quickly and went over and above to assess my father and get him placed with you quickly. This saved a hospital admission and maintained his dignity. The staff are friendly, professional and really listen to what I think and want, as well as my father. Communication

is swift and efficient. I work as a GP and have no hesitation in recommending PMCH.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Pebble Mill Care HomeThank you for taking the time to leave your review. We are glad to help you and your family through such a difficult time. Hearing that our care brings you peace of mind truly means so much to us. We hope to continue providing your loved one with the best possible care.

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Review of
The Priory Care Home
from Linda M (Wife of Resident) published on 6 November 2025 Submitted via Postal Card • Report

Overall Experience

The whole experience of getting my husband in & settled was great. He seems happy & well cared for. Every need is anticipated & catered for.

Reply from David Mclean, Customer Service Adviser at The Priory Care HomeWe're so grateful that you've taken the time to share your thoughts. It is wonderful to hear that your husband has settled in comfortably with us and it is always nice to hear from family members feeling like their loved one is cared for and looked after. We're looking forward to creating many more happy memories with you and your family.

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Review of
Ardenlea Grove Care Home
from Karen M (Daughter of Resident) published on 3 November 2025 Submitted via Website • Report

Overall Experience

Very welcoming staff of whom the majority really demonstrate excellent caring skills . Nursing staff are understanding of the needs related to residents which is reassuring. The rooms could be cleaner and it would be nice if the carers had more one to one time to spend with residents as a little chat

can make all the difference, that said they are really busy ensuring residents have all the practical care required.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Ardenlea Grove Care HomeWe're so grateful that you've taken the time to share your thoughts. It's wonderful to know that you feel your loved one has been well cared for- that's exactly what we strive for. We will discuss your feedback with the home's manager to help them continually improve their service. Please don't hesitate to reach out if there's anything more we can do.

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Review of
The Priory Care Home
from R P (Friend of Resident) published on 24 October 2025 Submitted via Website • Report

Overall Experience

It became apparent that care was needed in order to figure out the requirements as care needs were becoming demanding. The Manager and staff could not have been more understanding and responsive to this new and daunting situation. The Care home is exceptional and residents are treated to a very high

standard of care.

Reply from David Mclean, Customer Service Adviser at The Priory Care HomeYour feedback means a lot to us and the team at The Priory Care Home. It's lovely to know that you feel reassured that your loved one is safe and well looked after. Feedback like yours motivates us to keep striving to provide the highest standards of care. We are looking forward to seeing you again soon.

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Review of
Ardenlea Grove Care Home
from C J (Daughter of Resident) published on 23 October 2025 Submitted via Postal Card • Report

Overall Experience

I am extremely grateful for the persistent pressure that Sarah (clinical lead) has put on the local mental health team to get my mum re-assessed and medication prescribed for her Alzheimer's. Mum has been in considerable distress for several months.

Reply from Fran Donno, Customer Service Adviser at Ardenlea Grove Care HomeWe appreciate you sharing your experience with our home. It's lovely to know that you feel reassured that your Mum is safe and well looked after. We are glad to help you and your family through such a difficult time. Please don't hesitate to reach out if there's anything more we can do.

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Review of
Ardenlea Grove Care Home
from Nuressa B (Daughter-in-law of Resident) published on 20 October 2025 Submitted via Postal Card • Report

Overall Experience

Overall, we are satisfied with the care and support given at Ardenlea Grove, the staff are all very helpful and friendly and caring. We are always notified of any signs of illness, etc. And the residents are treated with dignity. Food is of a good standard, and the rooms are a good size with everything

that is needed. There are activities for those who wish or are able to join in. We do think that the cleanliness of the room itself could be improved. Thank you, Ardenlea Grove Care Home.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Ardenlea Grove Care HomeThank you for your feedback. We are happy that you find our staff to be helpful, friendly and caring and that you feel you are always notified of any changes in your loved ones health. We will certainly pass your comments regarding the rooms on to the manager.

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Review of
Ardenlea Grove Care Home
from G G (Daughter of Resident) published on 15 October 2025 Submitted via Postal Card • Report

Overall Experience

Very happy with mum's care. Nurses, carers, in fact, all staff are lovely, approachable, knowledgeable, friendly, and helpful to me and other visitors.
Mum seems to be happy/settled most of the time, even when she is tired and upset (part of her illness)
It is unfortunately out of our hands where

she now finds herself - but I am happy that she is well cared for and safe.

Reply from David Mclean, Customer Service Adviser at Ardenlea Grove Care HomeThank you for taking the time to leave your lovely review. It is always nice to hear words like "lovely, approachable, knowledgeable, friendly and helpful" being used to describe our care. We hope Ardenlea Grove care home did everything possible to make the transition as easy as possible for Mum and you all as well to feel a part of our care home family. We're committed to continuing to support you and your family in every way we can and we look forward to seeing you again soon.

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Review of
The Priory Care Home
from L N (Daughter of Resident) published on 14 October 2025 Submitted via Postal Card • Report

Overall Experience

I was generally happy with the care my father received at the Priory. The nurses and careers looked after him well, they were kind, caring and respectful to him and always greeted him with a smile. He enjoyed the activities at the home that he was able to participate in like a visit from the therapy

dog, shetland ponies and bird of prey as well as the singers who wold come up to sing to him. The nurses and other staff made his stay comfortable for him and his bedroom feels a bit more like home. It was nice having the bird feeding tray outside the window too. Only issue was with the plugs/sockets in the room which needed fixing that took some time to resolve.

Reply from Natasha Burns-Leigh, Customer Service Advisor at The Priory Care HomeWe appreciate you sharing your experience with our home. We are proud to have such a compassionate team and we're glad this has shone though in your experience. We're also happy to hear that you've enjoyed our activities program- our team works hard to make sure there's something for everyone to take part in. Your feedback will help us to keep improving the quality of care that we provide. We will discuss your feedback with the home's manager to help them continually improve their service.

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Review of
Ardenlea Grove Care Home
from Mark G (Son of Resident) published on 10 October 2025 Submitted via Postal Card • Report

Overall Experience

The care home and all the staff are excellent and made sure my mom is looked after and cared for really well. This includes the staff at reception who makes you feel welcome when visiting.

Reply from David Mclean, Customer Service Adviser at Ardenlea Grove Care HomeIt's always encouraging to read reviews like this. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We're committed to making every day as positive and comfortable as possible for your loved one.

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Review of
The Priory Care Home
from L N (Wife of Resident) published on 1 October 2025 Submitted via Postal Card • Report

Overall Experience

My husband was in The Priory Nursing Care Home from November 2023 until May 2025. He had Parkinsons and dementia, was bed ridden from the start and needed a lot of care. He also had a peg stomach tube, as swallowing was a problem. He was always looked after with great care and utmost respect. All the

nursing staff and carers were amazing and were always there for the family too, when we were upset. I would recommend this home to all I know and meet.

Reply from Natasha Burns-Leigh, Customer Service Advisor at The Priory Care HomeThank you for your lovely review. We are glad to help you and your family through such a difficult time. It is always encouraging to hear what an impact our caring staff have on our residents and their families. Thank you for choosing The Priory Care Home for your stay.

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Review of
The Priory Care Home
from Russell H (Son of Resident) published on 1 October 2025 Submitted via Website • Report

Overall Experience

My Mum has been at the Priory since the beginning of March 2025. She was discharged from hospital under an end of life care package and I cannot thank the staff enough at the Priory for all they have done for my Mum. Thankfully Mum's health has improved and I believe that is due to the expert nursing

care and attention that she has received since arriving at the care home. Thank you so much to Cheryl the manager for her support and assistance. Her team are a credit to her and without them I don't think my Mum would have improved in the way she has under their care.

Reply from Natasha Burns-Leigh, Customer Service Advisor at The Priory Care HomeThank you for your lovely review. We are very happy to hear you can feel at ease with your mum in our care. It is clear to see what an impact the staff have had on you and your loved one. We hope to continue providing your loved one with the best possible care.

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Review of
Pebble Mill Care Home
from L D (Respite Resident) published on 23 September 2025 Submitted via Postal Card • Report

Overall Experience

I needed a care home following a fall and subsequent operation on my leg. The care I have been given has been exemplary, and I am now beginning to walk with a frame. The staff have been kind and attentive, and responsive to any requests I have made.
Thank you to everyone involved with my care.

Reply from Fran Donno, Customer Service Adviser at Pebble Mill Care HomeThank you for your kind words. We are so pleased to hear that you have received such high standards of care and support during your stay at Pebble Mill Care Home and it is always wonderful to hear words like "Kind" and "Attentive" being used to describe our staff. We hope to continue providing you with the best possible care.

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Review of
The Priory Care Home
from S H (Daughter of Resident) published on 23 September 2025 Submitted via Postal Card • Report

Overall Experience

Mum was a resident for 5 1/2 years until her passing this month.
The nursing/care staff looked after her well and she was happy to be a resident.
However when I needed to deal with management (manager) it was extremely hard and disappointing. The bills were huge, so I feel the manager needs to be

available and efficient when queries are raised.

Reply from Fran Donno, Customer Service Adviser at The Priory Care HomeThank you for taking the time to leave your review. We are glad to help you and your family through such a difficult time and we are saddened to hear about your loss. It is lovely to hear that your Mum was looked after and cared for well. We will discuss your feedback with the home's manager to help them continually improve their service.

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Review of
The Priory Care Home
from Linda O (Daughter of Resident) published on 23 September 2025 Submitted via Postal Card • Report

Overall Experience

My mother was admitted in December 2020 during Covid. It was quite difficult at first due to the restrictions, but the staff were very friendly and patient with her throughout. During her stay (nearly 5 years) every member of staff who very pleasant and kind, and she really enjoyed her trip there before

dementia robbed her of her ability to fully participate in all the activities on offer. As she began to decline, both mentally and physically, she was always treated with dignity and kindness, and as a family we were all very happy with her care right up to the end.

Reply from Fran Donno, Customer Service Adviser at The Priory Care HomeThank you for your kind review. We are glad to help you and your family through such a difficult time and we are very happy to hear you felt at ease with your Mother in our care. It is always lovely to hear words like "Kind" and "Pleasant" being used to describe our staff. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of
Ardenlea Grove Care Home
from Judith T (Resident) published on 19 September 2025 Submitted via Postal Card • Report

Overall Experience

I chose to come to Ardenlea Grove Care Home for some respite care. The ethos is immediately striking as friendly, happy and welcoming. In particular, the staff are especially helpful and respectful. The food is home made which suited the fact that I needed to put on weight. The room is adequate but

needs a make over. I would have liked some opportunity to do some basic physio as I spent a lot of time immobile, walks to the garden are ok but needs some attention to encourage residents to go there. Overall, I was happy with my stay, especially the lovely staff.

Reply from David Mclean, Customer Service Adviser at Ardenlea Grove Care HomeThank you for your kind words. It is always nice to hear words like "friendly, happy and welcoming" being used to describe our care. We will discuss your feedback with the home's manager to help them continually improve their service. Please let us know if there is anything we can do to make your stay as comfortable as possible.

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Care Homes Owned by Bupa Care Homes in West Midlands

Bupa Care Homes Locations in West Midlands (4)

Bupa Care Homes Reviews in West Midlands (323)

Ardenlea Court Care Home

The Priory Care Home

Ardenlea Grove Care Home

The Priory Care Home

Ardenlea Court Care Home

Pebble Mill Care Home

The Priory Care Home

Ardenlea Grove Care Home

The Priory Care Home

Ardenlea Grove Care Home

Ardenlea Grove Care Home

Ardenlea Grove Care Home

The Priory Care Home

Ardenlea Grove Care Home

The Priory Care Home

The Priory Care Home

Pebble Mill Care Home

The Priory Care Home

The Priory Care Home

Ardenlea Grove Care Home

Awards / Recognitions (8)

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