Care Homes Owned by Bupa Care Homes in West Midlands

My friend is happy and settled quickly into this home.

Very good experience for people with disabilities. My Grandma enjoyed staying with Bupa because the staff are very kind and social, very good service and very clean. I would definitely recommend this care home to other people with disabilities. Btw we will leave this Care home because we need to have a closer care home. 9.5/10

My husband Michael was a resident in Ardenlea Grove Care Home for end of life care. The staff were amazing for the few weeks he was there, our family really appreciate the time and care they provided.

Ardenlea Grove is a very caring care home in every aspect my father in law Ken is cared for wonderfully we couldn't have wished for a better care home and staff thank you very much is would recommend this care home to everyone

My father was a resident at Ardenlea Grove for 3 years and it gave me great piece of mind knowing that he was cared for by the team there. He was always treated with the utmost respect and kindness and had a great relationship with the staff.

Mom is so settled and looked after and since mom's first day in December 2024 everyone in the care home has invested in not only caring for mom but building trust with the family so we have peace of mind when we are not there .

We wanted to go abroad to celebrate her mile stone birthdays with our eldest and three youngest daughter and needed respite care for my ill mother with mild dementia; she could not travel abroad- we phoned several places and found that it was difficult to secure a place at short notice. There were no siblings available to take care of mom. We found two available respite places one being BUPA Ardenlea Court care home -B91 2AF, on our initial assessment all the various staff showed us courtesy and inspired confidence that they would take care of mom for short week stay. We did not hesitate to check her into BUPA the next day for our travels. On arriving back to the UK my mother was full of praises that all the staff looked after her so well and raised no complaints. We would like to use their respite facilities in the future again.

I am extremely impressed with Arden Lea Care home . Since my Mother has arrived at the Care home the Care staff have been attentive and kind and caring to my Mother .I visit my Mum regularly throughout the week so It is incredibly reassuring for me knowing when I leave that Mum is so well looked after . If any issues occur with my Mum, the staff are efficient and effective in assisting with a solution . My Mother appears content in the Care home which speaks volumes about how good the care is at the home . There is a wonderful activity program scheduled throughout the week and often fantastic live music . These activities are brilliant to involve residents and create a joyful happy experience. The staff as well as being attentive and caring to the residents are also very pleasant to the residents family members which is wonderful. Also the reception staff and Management are friendly and attentive. I am so grateful for the quality care Arden Lea provides . Thank you

He was there for 3 years and was treated with respect individuality dignity. All of the staff knew his personality his likes and dislikes

I'm very pleased with the care and support my brother-in-law has received at Ardenlea Grove Care Home. From the moment he arrived, the staff have been welcoming, compassionate and professional, and it has been reassuring to see how well he has settled in. The staff genuinely take the time to get to know the residents and treat them with kindness, dignity and respect. Communication with the family has also been excellent, and we always feel kept informed about his wellbeing and care. As a family member, knowing that someone you care about is safe, comfortable and being looked after with such compassion means a great deal. I would highly recommend Ardenlea Grove to anyone looking for a caring and supportive home for their loved one.

My mother was only at the home for a couple of weeks for her end of life. It was a huge relief to me and my family that she settled immediately into the life of the home, and therefore her last weeks were so comforting as she was content and smiling until the end. The staff were lovely and connected with her straight away and when I visited I could tell that she was calm and was being well cared for. I also felt extremely welcomed and 'at home' every time I was there. Thank you so much for looking after Mum when she most needed it.

On July 14th I had a hip replacement operation at the Royal Orthopaedic Hospital. I live on my own & so I arranged to spend 3 weeks at The Priory Care Home before going home. The level of care shown by all the staff has been terrific; Everybody is supportive. I have been encouraged to do exercise and a lot of walking and the end result is that I will be able to walk out of the Home, without crutches, and cope with my stairs + other challenges at home. Thankyou everybody.

Overall, mom's stay at Arden Lea Grove was good. She settled initally but become more unsettled as time went on. The staff did their very best considering the ratio of carers to their patients. Some of the lounge furniture was not very good and the chairs are in need of replacing. Mom struggled with food options but was never really asked each day as to what she wanted.

I can't thank the wonderful team at Ardenlea Court enough for the loving care they gave my mum Milly for the 3 years she was there. Sadly she passed away at the end of May and the compassion and respect shown by everyone meant so much during a heartbreaking time. She was so happy there and always said she didn't want to be anywhere else which was a comfort to the family knowing she was well cared for and happy.

Mum is looking Better than she has for years since she moved here.

The first floor wasn't suitable for mum, but Ralph, Eileen, Julie, Nelly, and so many others made her life bearable despite her dementia. I am forever indebted. I just want to thank you for doing your best.

Since my brother moved in he has been looked after with dignity and care. The carers show him respect but also make him laugh and have great fun with him. He has settled and enjoys all the activities put on by activity coordinators; every day there is something going on, and we as a family also enjoy joining in. If we have a question or concern, both the receptionists & care staff are always there to help; my brother now considers it as his home.

Thank you x

The home is comfortable and homely. The staff are all caring an compassionate, they work so hard to make your loved one feel comfortable and safe.

Ardenlea are doing a fabulous job of caring for my 94 yr old father. The staff and all the management team are all exceptional with help, friendliness, and, hospitality when visiting and helping with issues that may occur. I'm so pleased my father is a resident here and couldn't wish for better care in every aspect. If I could rate more than 5 stars I would!