Care Homes Owned by Bupa Care Homes in West Midlands

The first floor wasn't suitable for mum, but Ralph, Eileen, Julie, Nelly, and so many others made her life bearable despite her dementia. I am forever indebted. I just want to thank you for doing your best.

Since my brother moved in he has been looked after with dignity and care. The carers show him respect but also make him laugh and have great fun with him. He has settled and enjoys all the activities put on by activity coordinators; every day there is something going on, and we as a family also enjoy joining in. If we have a question or concern, both the receptionists & care staff are always there to help; my brother now considers it as his home.

Thank you x

The home is comfortable and homely. The staff are all caring an compassionate, they work so hard to make your loved one feel comfortable and safe.

Ardenlea are doing a fabulous job of caring for my 94 yr old father. The staff and all the management team are all exceptional with help, friendliness, and, hospitality when visiting and helping with issues that may occur. I'm so pleased my father is a resident here and couldn't wish for better care in every aspect. If I could rate more than 5 stars I would!

We attended the Garden Party on 16th June. The staff had gone to a lot of trouble to set the scene with lots of decorations and everyone was in red hats. Ruby Ann was an excellent entertainer and a lovely afternoon tea was provided, followed by ice-cream. I loved the way the staff interacted with the residents, helping each one to join in, in their own way. There was such a happy atmosphere, everyone clearly enjoying the fun

Excellent service by all staff

From the moment dad arrived the staff were kind and caring. He was only there for 11 days for end of life care. The staff ensured his final days were comfortable and dignified. He certainly enjoyed the food. Thank you to all the staff. Special mention to Raj on reception - who always has a smile on her face and a kind word.

Always a good experience when visiting my mom. Welcomed with a smile and friendly chat with the receptionist. The carers are always helpful and informative if any questions are asked by myself. The care home in general is excellent this includes all staff.

I came in for 'respite' care following surgery. I have received nothing but first-class care. My room was excellent with a view out to the garden. The food and the dining room were excellent. The company at meal times made the meal times a pleasure.

Excellent.

My brother is well looked after. He's comfortable and pain free. The staff are very accommodating.

They have looked after my 93-year-old Mom since December 2025. She was in an assessment area previously for 5 months. She arrived to this care home in an awful, confused state but with care and attention here, Mom has some of her spark back after being institutionalised for so long. She has gradually, with love and care, begun to interact with staff/residents and taking part in all activities. Loves having her meals and over time got stronger. I am so impressed with this home.

I find the staff warm friendly, and helpful. Every time I visit the home. Always smells lovely and fresh and clean. The residents seem happy and content, and they always got actives which I think is very important and helpful for all residents.

Since Mum arrived at Pebble Mill, the service and overall experience has been first class. Genuinely caring and experienced staff, with limitless patience and empathy. This covers all staff, clerical, medical and nursing.

I am pleased the home offers my mum a place of safety. She is kept clean and presentable and overall the food is good. The care staff work very hard and the activity staff. Rooms maybe a bit dated and need brightening up but you can take your own bedding in which helps. I have to give praise to the office staff as they are brilliant and of great help and support to me with dealing with queries. Thank you for looking after my mother as it was hard to have to let her go to a nursing home after looking after her for 15 years but I can relax a bit more knowing she is safe.

Lovely staff, comfortable rooms, lots of activities, which are well organised. Some staff could do with extra training. Attention to detail lacking. Food adequate.

In the short stay my wife Shirley spent here it could not have been better.

I have lived at ardenlea grange for nearly 4 years I am very happy here all the staff are great the help me with all personal care the food is great with kitchen staff making sure we have dietary needs taken care off my washing is done daily and brought back to me the office staff are very friendly and helpful and maintenance chap takes care of any problems with my room my room is specious and is cleaned daily I am glad I chose to come here that is the reason for giving five stars

The last year has been a blessing for us both and we could not be in a better place for all her needs.