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Care Homes Owned by Bupa Care Homes in West Midlands

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9.7 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Bupa Care Homes in West Midlands

Only the locations & reviews in West Midlands for Bupa Care Homes are showing below.

View the details of all 113 locations (with 10734 reviews) owned by Bupa Care Homes

Bupa Care Homes Locations in West Midlands (4)

 - Browse 4 Care Homes owned by Bupa Care Homes in West Midlands
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Pebble Mill Care Home
2 Mill Pool Way, Edgbaston, Birmingham B5 7EG 
9.7 52 reviews
Pebble Mill Care Home, Birmingham, West Midlands
"While Pebble Mill is a Care Home and Nursing Home, in offering residential accommodation, it's a great place for convalescence. It offers…"   Read all 52 reviews
  • from £1,100 / week
  • 62 Rooms
Location Type Care Home

Pebble Mill is a purpose-built home welcoming residents with a range of care needs, including residential, nursing and Parkinson's. Set in the heart of Edgbaston, Bupa’s Pebble Mill Care Home is ... Read more

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
Ardenlea Court Care Home
Bucknell Close, 39/41 Lode Lane, Solihull B91 2AF 
9.6 82 reviews
Ardenlea Court Care Home, Solihull, West Midlands
"My brother-in-law has just recently moved into Arden Lea Court. From the first day the staff made him feel very welcome and helped him…"   Read all 82 reviews
  • from £1,100 / week
  • 60 Rooms
Location Type Care Home

Tailored care packages at Ardenlea Court include residential, nursing, palliative and nursing dementia care for both short and long term stays. Situated in a peaceful suburb of Solihull, the ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Ardenlea Grove Care Home
19/21 Lode Lane, Solihull B91 2AB 
9.6 101 reviews
Ardenlea Grove Care Home, Solihull, West Midlands
"I am really happy with the care given to mum - she is well looked after by nurses and carers. I am kept informed about Mum every time I…"   Read all 101 reviews
  • from £1,210 / week
  • 60 Rooms
Location Type Care Home

Personalised care and support plans are provided at Ardenlea Grove, for both long-term care and shorter stays. A team of professional and experienced staff provide residential, nursing and dementia ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
The Priory Care Home
1 Shelly Crescent, Monkspath, Shirley, Solihull B90 4XA 
9.5 98 reviews
The Priory Care Home, Solihull, West Midlands
"Although only in care home for 13 months, I can honestly say that it was the best possible place to spend the last of her days. She had…"   Read all 98 reviews
  • from £1,150 / week
  • 52 Rooms
Location Type Care Home

The Priory understands the importance of creating a relaxing environment for its residents. The home welcomes those who require residential, nursing, palliative, convalescence and respite care and ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care

Bupa Care Homes Reviews in West Midlands (333)

9.7

Bupa Care Homes has a Group Review Score of 9.7 (9.653) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Bupa Care Homes must have a Review Score.

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Review of

Ardenlea Grove Care Home

from Gillian G (Daughter of Resident) published on 18 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am really happy with the care given to mum - she is well looked after by nurses and carers. I am kept informed about Mum every time I visit/call. The home is always putting on activities, visits, music, and quizzes for residents (and visitors). To keep the residents as active and involved as possible.
Mum is dressed, clean and cared for. The rooms are clean, and food is nutritious (when mum feels like eating). I would recommend this home.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Ardenlea Grove Care HomeIt's always encouraging to read reviews like this. We want our home to feel like a community, and it's wonderful to hear that you feel a part of it. It's great to know that you feel your loved one has been well cared for- that's exactly what we strive for. We're committed to continuing to support you and your family in every way we can.
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Review of

Ardenlea Grove Care Home

from Alison G (Daughter of Resident) published on 18 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are amazing, from night staff to office staff and care team, they are all cheerful and helpful. A special mention of Egbert, his care and nursing has solved mum's medical problems when the hospital had 'washed their hands' of her. Having someone who mum trusts has made a world of difference. Also
office staff have spent many hours sorting issues with finances for us, which is so appreciated.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Ardenlea Grove Care HomeThank you for your kind words. We are so pleased to hear how well your mother is doing in our care. We are fortunate to have such dedicated staff who love what they do and it's great to hear this reflected in your comments. Please do not hesitate to reach out if there is anything more we can do.
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Review of

Ardenlea Grove Care Home

from Aimee B (Regular Volunteer) published on 18 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I love volunteering here weekly. The staff are so lovely. From baking to jewellery making to virtual cruises, the activities are amazing!! My favourite activity is when a live singer came in as I could see the positive impact it had on the residents. Thank you for the experience to volunteer!!
Reply from Natasha Burns-Leigh, Customer Service Advisor at Ardenlea Grove Care HomeThank you for your kind words. It is wonderful to hear how much you enjoy volunteering with us at Ardenlea Grove! It sounds like the range of activities on offer make a huge impact on our residents. Thank you for your time and dedication.
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Review of

Ardenlea Grove Care Home

from Nuressa B (Daughter-in-law of Resident) published on 11 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother- in- law, has been a resident, at Ardenlea Grove care home, for just over two years. She has always been treated with respect & dignity. The family are notified of any signs of illness & if needed, a doctor will be contacted. We have always found the staff to be very friendly & helpful. Their
jobs are not always easy to do & we do appreciate their hard work. We are kept up to date with any other problems, such as not eating etc.
so, thank you to Ardenlea Grove, for taking good care of a very special lady.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Ardenlea Grove Care HomeWe appreciate you sharing your experience with our home. We are very happy to hear you can feel at ease with your mother-in-law in our care. We're so glad that the warmth and kindness of our staff have come through in your experience. Feedback like yours motivates us to keep striving to provide the highest standards of care.
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Review of

Pebble Mill Care Home

from Gill B (Respite Resident) published on 12 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
While Pebble Mill is a Care Home and Nursing Home, in offering residential accommodation, it's a great place for convalescence. It offers exactly what you need, to recover from fractures, a lovely warm bed/sitting room (with orthopaedic bed) and wet room bathroom, overlooking the well-tended garden,
all on one level, with corridors to practice using crutches. It's like a well-furnished modern 4* hotel, yet with lovely care and admin staff who offer the help you need, plus attentive medical care, from Nursing Staff and visiting doctor. Private physiotherapists are available. A salon and a hairdresser is available but you can call in your own and your own chiropodist. Rooms cleaned daily, bedding regularly changed, personal laundry done for you. Food is very wholesome, freshly home-cooked, on the premises. Eat in your room or in the dining room next to the lounge, join organised activities. There's also a mid-morning and afternoon tea and coffee trolley service. I highly recommend it.
Reply from Fran Donno, Customer Service Adviser at Pebble Mill Care HomeWe're so grateful that you've taken the time to share your thoughts. It is so wonderful to hear that you have had such a positive stay at Pebble Mill Care Home. We are pleased to hear that you are impressed with the high standards of care provided, the meals provided and the services offered at Pebble Mill. Feedback like yours motivates us to keep striving to provide the highest standards of care.
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Review of

Ardenlea Grove Care Home

from Karen M (Daughter of Resident) published on 5 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My review for the Home is excellent. From Reception Rachel to Nurses Sister Anne and Home Manager Sanah, they are amazing, always there to help and so welcoming. They make it feel like family. Also HCA San and Jo go above and beyond with my mum and other residents. Overall, they listen to any concerns
you have.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Ardenlea Grove Care HomeYour review means a great deal to our team and we're so grateful you shared your experience. Our team will be so pleased to hear your kind words- they truly care about making every resident feel special. We're so glad that the warmth and kindness of our staff have come through in your experience. We hope to continue providing your loved one with the best possible care.
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Review of

Ardenlea Grove Care Home

from Joy S (Resident) published on 3 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am an resident who came when I needed to find care at short notice. Ardenlea where already know to me as they had looked after my husband for a number of years. The staff managers, nurses, back office staff reception cleaners cooks maintenance gardens entertainment staff. I found Ardenlea for my husband
who had Parkinson's recommend by his Parkinson nurse I realised the staff would understand the need for PD meds to very carefully timed. My husband died several months after I came in to be The staff are now looking after me but they do the same level of care for everyone .This is is now my home and would recommend anyone to be cared for as well but Ardenlea is always full.
Although Ardelnlea is called a Care home it is actually a full Nursing Home. It the level of care is t 24 hours 7 days a week. Nurses and carer are on 12 hours shifts. The GP surgery gives excellent care
Their is complete choice of menu and full enteratinment 7 days a week.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Ardenlea Grove Care HomeThank you for taking the time to leave your review. We want our home to feel like a community, and it's wonderful to hear that you feel a part of it. Providing kind and attentive care is in the heart of everything we do, so it's lovely to hear your feedback. Thank you for choosing Ardenlea Grove for your stay.
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Review of

Ardenlea Grove Care Home

from Len W (Husband of Resident) published on 30 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ardenlea Grove Care Home is extremely well run with pleasant and professional staff. The rooms are large and well furnished. This care home is located close to the center of Solihull with good road connections. Having looked around many local care homes for my wife I am sure I chose the right one.
The care home is clean and well laid out.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Ardenlea Grove Care HomeWe appreciate you taking the time to leave us your comments. We are so pleased that you chose Ardenlea Grove for your loved one's stay. Thank you for your kind words about the facilities. We take great pride in keeping the home bright, comfortable and full of light. We're committed to making every day as positive and comfortable as possible for your loved one.
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Review of

The Priory Care Home

from Betty W (Resident) assisted by family/friend published on 30 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have enjoyed my time at The Priory and with all the good care & attention I have recovered well from my fractured neck bone. But being honest I am looking foward to going back home and being in my own house, and back with my husband. Thank you all for looking after me.
Reply from Natasha Burns-Leigh, Customer Service Advisor at The Priory Care HomeWe appreciate you taking the time to leave us your comments. We are happy to have been able to support you for a period of respite care. Providing kind and attentive care is in the heart of everything we do, so it's lovely to hear your feedback. Thank you for choosing The Priory for your stay.
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Review of

Ardenlea Grove Care Home

from Ivor F (Son of Resident) published on 30 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
I find the staff extremely helpful and friendly. Mum is comfortable. warm and in the right environment although personally I find it very difficult. The room is basic and when I saw her last she looked somewhat dishevelled and needing a bit of TLC. It may be her refusing - I do know her! Overall she
looked a sad old lady.
The staff were very attentive and I cannot fault them or the care.
It was a shame to visit in January that no one had opened the card with the flowers sent to her for Christmas.


I know it was a one off and a snowy Sunday, but the paths and road were unsafe and needed clearing for access to the site. Being picky here.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Ardenlea Grove Care HomeWe appreciate you taking the time to leave us your comments. Knowing that you feel reassured about your loved one's care is the best feedback we can receive. We are proud to have such a compassionate team and we're glad this has shone though in your experience. We will discuss your feedback with the home's manager to help them continually improve their service.
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Review of

Pebble Mill Care Home

from Grace K (Respite Resident) published on 23 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Pebble Mill Care Home provides an exceptionally professional and caring environment. The staff are genuinely warm and consistently go above and beyond to meet the needs of residents. From the moment I arrived, I was met with sincere care, kindness, and welcoming smiles that made me feel truly at ease.


The

nursing team, care staff, and administrative team all work together with great dedication and compassion. Their support and attentiveness made a real difference to my stay, and I felt well cared for every step of the way. I would highly recommend Pebble Mill Care Home to anyone in need of nursing care or respite care, and I am deeply grateful for the kindness and professionalism shown by everyone there.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Pebble Mill Care HomeThank you for taking the time to leave this lovely review. We are so pleased that you have enjoyed your stay at Pebble Mill care home. Feedback like yours inspires us to continue to provide the very best care. Your comments are a testament to the dedication of everyone in the home. Hopefully you will go away from this feeling like you have received the best possible care.
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Review of

Ardenlea Grove Care Home

from K M (Daughter of Resident) published on 20 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
It was hard for us emotionally moving mom to a care home . That said and 12 months on we are happy that we know that when we are not there she is fully cared for emotionally and physically . Staff are lovely and care very much for the wellbeing of the residents.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Ardenlea Grove Care HomeThank you for taking the time to leave your review. The process of choosing the right care home for a loved one can be difficult- we hope that Ardenlea Grove did everything they could to make the transition as easy as possible for you and your family. It's great to hear that your mother has settled in comfortably with us- our staff go above and beyond to provide the best level of care. We are looking forward to seeing you again.
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Review of

Ardenlea Grove Care Home

from Paul E (Husband of Resident) published on 8 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ardenlea Grove Care Home, part of Bupa, consistently meets high expectations. While Lisa is missed, Sanah, the new Home/Clinical Manager, is doing an impressive job maintaining these standards. From the moment you enter, Rachel at reception offers a warm welcome, setting a positive tone. The Sapphire
Ward team works exceptionally hard-special thanks to Egbert, Staff Nurse, and Julie, Care Worker, whose professionalism and compassion are truly reassuring. Having visited multiple times, I can confidently say that Ardenlea operates to a very high standard, showing dedication, consistency, and genuine care for residents. Credit where it is due.
Reply from Becca Kellegher, Customer Service Adviser at Ardenlea Grove Care HomeThank you for taking the time to leave your review. We are pleased to hear that you are happy with the care and support provided at Ardenlea Grove Care Home. We hope to continue providing your loved one with the best possible care.
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Review of

Ardenlea Grove Care Home

from L K (Daughter of Resident) published on 22 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since the day we viewed the room, assessment, sticking mum's room with clothes etc., the office staff, carers have been so caring and helpful. Mum settled very quickly. Ardenlea is very clean at all times. Now we realise we should have done this earlier. Totally fulfilled all of mum's needs. Thank you
to all the staff.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Ardenlea Grove Care HomeThank you for leaving this kind review. We are so pleased to have been able to help you and your family through what can be a difficult transition. The staff will be so pleased to read this review, they all work very hard to ensure each resident is comfortable and well looked after. We are committed to providing your loved one with the best possible care.
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Review of

Ardenlea Court Care Home

from Z C (Sister-in-law of Resident) published on 18 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother-in-law has just recently moved into Arden Lea Court. From the first day the staff made him feel very welcome and helped him settle. We as a family were nervous for him, as he had never been away from the family until he had a stroke and was in hospital. Seeing him in Arden Lea looking well,
bright and happy means alot to the family. This promises to be a good new period in his life.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Ardenlea Court Care HomeWe appreciate you taking the time to leave us your comments. We are glad to help you and your family through such a difficult time. Knowing that you feel reassured about your loved one's care is the best feedback we can receive. We're committed to continuing to support you and your family in every way we can.
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Review of

The Priory Care Home

from L V (Friend of Resident) published on 18 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although only in care home for 13 months, I can honestly say that it was the best possible place to spend the last of her days. She had good company, good care and was safe. She was able to maintain her dignity, was well treated and the only thing better would of been for her to remain in her own home
which she was unable to do.
Reply from Natasha Burns-Leigh, Customer Service Advisor at The Priory Care HomeWe appreciate you taking the time to write this during what must be a very difficult time. It is always nice to hear from family members feeling like their loved one has been cared for and looked after. We're fortunate to have such a dedicated and compassionate team, and it's wonderful to see their hard work recognised. Hopefully you will go away from this feeling like your loved one received the best possible care.
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Review of

Ardenlea Grove Care Home

from Louisa T (Friend of Resident) published on 17 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I always receive a lovely welcome at reception and the staff are lovely and take the time to get to know my friend, including his food likes and dislikes. They have activities sessions to keep the residents occupied and interacting with each other.
He is cared for well and I would recommend this care
home to others.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Ardenlea Grove Care HomeThank you for taking the time to leave your review. It is wonderful to hear that your friend has settled in comfortably with us. Thank you for recognizing the effort our activities team put into creating meaningful moments with residents. We're thrilled to hear that your friend has enjoyed the food at Ardenlea Grove. Our kitchen team puts so much care into preparing fresh meals every day. We hope to continue providing your loved one with the best possible care.
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Review of

The Priory Care Home

from J F (Friend of Resident) published on 2 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I regularly go to visit a friend who lives in the Priory home. My friend and all the residents and visitors are very well looked after and have very good entertainment for everyone. All the people there seem very happy and enjoy living there.
Reply from Natasha Burns-Leigh, Customer Service Advisor at The Priory Care HomeThank you for taking the time to leave your review. We want our home to feel like a community, and it's wonderful to hear that you feel a part of it. Thank you for recognizing the effort our activities team put into creating meaningful moments with residents. We're committed to making every day as positive and comfortable as possible for your loved one.
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Review of

Ardenlea Court Care Home

from David B (Son of Resident) published on 14 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was cared for at Ardenlea Court for eleven weeks. During this time, the care, respect and companionship he received were never less than outstanding. As visitors were made welcome and felt that the staff really knew my father. While everybody at Ardenlea is hardworking, selfless and professional,
particular credit should be extended to the nursing staff, who were understanding, patient and totally respectful of my father's wishes throughout, and especially during his final couple of weeks. We are so pleased that the final time was at Ardenlea.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Ardenlea Court Care HomeYour review means a great deal to our team and we're so grateful you shared your experience. We are glad to help you and your family through such a difficult time. Your comments are a testament to the dedication of everyone in the home. Thank you for recognizing the care and dedication of our team. We are saddened to hear about your loss but we hope you go away from this experience feeling as though your loved one has received the best possible care.
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Review of

Pebble Mill Care Home

from V M (Daughter of Resident) published on 12 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you to everyone at PMCH, you acted so quickly and went over and above to assess my father and get him placed with you quickly. This saved a hospital admission and maintained his dignity. The staff are friendly, professional and really listen to what I think and want, as well as my father. Communication
is swift and efficient. I work as a GP and have no hesitation in recommending PMCH.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Pebble Mill Care HomeThank you for taking the time to leave your review. We are glad to help you and your family through such a difficult time. Hearing that our care brings you peace of mind truly means so much to us. We hope to continue providing your loved one with the best possible care.
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Awards / Recognitions (9)

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