Ardenlea Grove Care Home, Solihull, West Midlands
Ardenlea Grove Care Home, Solihull, West Midlands
Ardenlea Grove Care Home, Solihull, West Midlands

Personalised care and support plans are provided at Ardenlea Grove, for both long-term care and shorter stays. A team of professional and experienced staff provide respite, palliative and nursing care.

The attractive purpose-built home is set over three floors and offers well equipped facilities and accommodation. Rooms offer ensuite bathrooms and 24 hour call systems and most have views of the landscaped gardens.

Residents can choose to eat in the welcoming dining room or in the privacy of their own rooms, enjoying meals that are freshly prepared to suit individual tastes and diets. Snacks and drinks are available throughout the day and include sandwiches, drinks and fruit.

Residents can enjoy a varied activities and events programme as well as regular trips and outings. Additional therapies and services are also available.

Group: Bupa Care Homes

Person in charge: Samantha Jangum (General Manager)

Local Authority / Social Services: Solihull Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's

Languages Spoken by Staff (other than English): Punjabi Mirpuri, Panjabi, Punjabi

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Ardenlea Grove Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.4 Ardenlea Grove Care Home has a Review Score of 8.4 (8.376)

The Review Score of 8.4 (maximum of 10) for Ardenlea Grove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Ardenlea Grove Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.293 for Ardenlea Grove Care Home is calculated as follows: ( (37 Excellents x 5) + (46 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 92 Ratings = 4.293

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.083 Points relating to the number of positive Reviews for Ardenlea Grove Care Home is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 4 Reviews ÷ 12 Target = 0.333

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ardenlea Grove Care Home?

  • Extremely LIKELY
    5
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Ardenlea Grove Care Home

  • Daughter of Resident/Service User
    3
  • Resident / Service User
    2
  • Wife of Resident/Service User
    2
  • Husband of Resident/Service User
    1

The care and kindness my husband received at Ardenlea Grove Care Home was really wonderful and I thank everyone there form the bottom of my heart.

How likely would you be to recommend Ardenlea Grove Care Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Jayne Duck, Customer Services Administrator at Ardenlea Grove Care Home responded to this review on 22 Feb 2018:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

As far as we are concerned, night and day staff on Sapphire give beyond the care of duty. Hope they get paid accordingly. Personally, I found the services of the care assistant especially useful - helped with dressing etc and the night nurse was extremely helpful in washing me and cutting my fingernails.

Food is disappointing and often cold but here again, chef may have a limited budget.

How likely would you be to recommend Ardenlea Grove Care Home? Unlikely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Poor

Staff: Excellent

Activities: Excellent

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Jayne Duck, Customer Services Administrator at Ardenlea Grove Care Home responded to this review on 26 Jan 2018:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

My husband was treated with the utmost respect and dignity at Ardenlea Grove. My husband went into Ardenlea Grove with dementia. The manager and staff got to know my husband and our family really well and he was known as "grandad" even when he was challenging at times.
My husband passed away on 19th June 2017 with his family around him. We would like to express our gratitude to manager and staff at Ardenlea Grove Care Home for the care (excellent) given to my husband.

How likely would you be to recommend Ardenlea Grove Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer services administrator at Ardenlea Grove Care Home responded to this review on 10 Jan 2018:

So sorry to hear of your loss, please accept our condolences. Thank you for your review and kind words. I will pass on your comments and gratitude to the home manager and the staff at the home.

Friendly and cheerful most days understaffed, which puts pressure on carers. Well balanced meals.

How likely would you be to recommend Ardenlea Grove Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Jayne Duck, Customer Services Administrator at Ardenlea Grove Care Home responded to this review on 19 Oct 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

I was well looked after in all respects. The staff were friendly, caring and happy to help in all ways when needed.

How likely would you be to recommend Ardenlea Grove Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Emily Wilson, Customer Service Administrator at Ardenlea Grove Care Home responded to this review on 05 Apr 2017:

Thank you for your lovely review, I am so pleased that you were happy with the care you received at Ardenlea Grove and their staff. The Bupa Customer Care Team.

When dad arrived here, he was very poorly. In fact, we thought he might die. However, the staff here have cared for and nursed him to such an exceptionally high standard, dad has improved dramatically. We did have a few teething problems, but a chat with the deputy manager sorted these out. We witness nothing but care and compassion from all the staff to all the residents - it is lovely to see as some are very challenging. Mainly, dad is happy and his health is improving - How wonderful.

How likely would you be to recommend Ardenlea Grove Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Jayne Duck, Customer servicies administrator at Ardenlea Grove Care Home responded to this review on 08 Feb 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My father moved to Ardenlea Grove a few weeks ago he has settled in well. The staff have all been kind, caring, thoughtful and professional. It is lovely to see all the residents and carers in the lounge together. A few more activities ideas- pets, guide dogs for the blind. More activities for the residents would make overall, I would definitely recommend Ardenlea Grove to others. This home's perfect.

How likely would you be to recommend Ardenlea Grove Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Emily Wilson, Customer Service Administrator at Ardenlea Grove Care Home responded to this review on 11 Aug 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My father's care was exemplary. The staff are kind, professional and caring, treating their patients with respect. Making their last days comfortable and giving family peace of mind. Rooms are comfortable for both patients and visitors. No request was denied.

How likely would you be to recommend Ardenlea Grove Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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