Ardenlea Grove Care Home

19/21 Lode Lane, Solihull B91 2AB
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9.5 99 Reviews
  • Ardenlea Grove Care Home, Solihull
Personalised care and support plans are provided at Ardenlea Grove, for both long-term care and shorter stays. A team of professional and experienced staff provide residential, nursing and dementia care, whether that's for long or short stays or for respite.

The attractive purpose-built home is set over three floors and offers well-equipped facilities and accommodation. Rooms offer ensuite bathrooms and 24-hour call systems and most have views of the landscaped gardens.

Residents can choose to eat in the welcoming dining room or in the privacy of their own rooms, enjoying meals that are freshly prepared to suit individual tastes and diets. Snacks and drinks are available throughout the day and include sandwiches, drinks and fruit.

Residents can enjoy varied activities and events programme as well as regular trips and outings. Residents can also benefit from an onsite salon along with additional therapies and services.

The home boasts a pub within the Emerald Uni, aptly named the 'Emerald Inn' that care home staff tirelessly built. With its authentic look and feel it's a great place for residents to come together and enjoy a drink, play some games and even listen to music on the jukebox.

For more information about life in the home, please visit their Facebook page, search 'Bupa UK Ardenlea Grove Care Home'.
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Care Provided by Ardenlea Grove Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1210
  • Self-Funded Residential Dementia Care: from £1260
  • Self-Funded Nursing Care: from £1450
  • Self-Funded Nursing Dementia Care: from £1500
  • RESPITE Self-Funded Residential Care: from £1330
  • RESPITE Self-Funded Residential Dementia Care: from £1385
  • RESPITE Self-Funded Nursing Care: from £1595
  • RESPITE Self-Funded Nursing Dementia Care: from £1650

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

These prices are only a guideline, please contact Ardenlea Grove Care Home to find out the exact price for your requirements.

Contact Ardenlea Grove Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Ardenlea Grove Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Sanah Zahid (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (59)

Ardenlea Grove Care Home Reviews (99)

9.5

Ardenlea Grove Care Home has a Review Score of 9.5 (9.524) out of 10, based on 32 reviews in the last 2 years.
Over all time Ardenlea Grove Care Home has 99 reviews.

Overall Experience
  • 57
  • 36
  • 1
  • 2
  • 3
Date Published
  • 99
  • 13
  • 18
  • 32
  • 67
Reviewer Connection to Ardenlea Grove Care Home
  • 40
  • 17
  • 9
  • 8
  • 6
  • 4
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 99, showing 21-40
Review from C C (Daughter of Resident) published on 21 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has resided in Ardenlea Grove Care Home for nearly two years. Mother has always been very happy and has been looked after exceptionally well. The staff and medical staff are always carrying out their job 100% and I'm happy with their care. I would like to mention especially one of the nurses
who really cares for the residents and one of the carers who is also a caring and sympathetic person I would wish to look after my mother.
Reply from Rosie Smith, Customer Advisor at Ardenlea Grove Care HomeHello and thank you for taking the time to leave Ardenlea Grove Care Home such a lovely review. We are thrilled to hear that your mother is enjoying her stay within the home and that she has always been happy and "looked after extremely well". We will of course pass on your kind comments to the home. Best wishes!
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Review from Wendy B (Friend of Resident) published on 16 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting my neighbour for nearly three years in the care home. The care home is spotlessly clean, lovely en-suite room. When my neighbour first came to the care home she was very poorly but after a while, she has improved. The staff are friendly and professional, it does not feel like a
care home at times.
Reply from Fran Donno, Customer Service Adviser at Ardenlea Grove Care HomeThank you for taking the time to leave us your lovely review. We are so pleased to hear that you are impressed with the clean environment, bedroom facilities and the care provided at Ardenlea Grove Care Home. It is wonderful to hear that your Friend has improved whilst staying with us at Ardenlea Grove. Hopefully, you will go away from this feeling like your Friend received the best possible care.
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Review from G J (Daughter of Resident) published on 15 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is in need of a refurbishment, the furniture is fine and the rooms need to be made a little bit more homely. The staff are lovely, very caring and patient but feel there should be more to deal with the amount of residents. I also believe that the doctor should inform any visiting relatives
of what health info they may need. There also need more car parking.
Reply from David Mclean, Customer Service Adviser at Ardenlea Grove Care HomeThank you for your kind words. It is always nice to hear words like "lovely, very caring and patient" being used to describe our care. We will discuss your feedback with the home's manager to help them continually improve their service. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.
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Review from S J (Daughter of Resident) published on 28 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family, we are very pleased with Ardenlea Grove. The staff without exception have been excellent. They have always answered any queries or issues efficiently and listened to our concerns.
The staff are always polite and cheerful and Mom receives excellent care here. She is treated with compassion,
kindness, and respect, from the nursing staff down to the cleaners!
Mom does have some issues with the food which she says is often only lukewarm. Also, the meal times are too condensed together with too long a gap from tea to breakfast the next morning.
Reply from Fran Donno, Customer Service Adviser at Ardenlea Grove Care HomeThank you for your lovely review. We are pleased to hear that you feel supported by our staff at Ardenlea Grove Care Home and that you can feel at ease with your loved one in our care. It is always wonderful to hear words like "Compassion" and "Respect" being used to describe our care. We will certainly pass your comments, regarding the meals, on to the manager to help them continually improve their service. We hope to continue providing your loved one with the best possible care.
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Review from Judith P (Daughter of Resident) published on 15 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad was only at Ardenlea Grove for 3 weeks before he passed away but throughout that time he received excellent care from all the staff. He was on end-of-life care and the staff made sure he had everything he needed. They were very supportive to us as a family, answering all our questions and supporting
us through a difficult time.
Reply from Fran Donno, Customer Service Adviser at Ardenlea Grove Care HomeWe appreciate you taking the time to leave us your review. We are saddened to hear about your loss and we hope Ardenlea Grove did everything possible to support you through such a difficult time. Hopefully you will go away from this feeling like your loved one received the best possible care.
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Review from Sue E (Daughter of Resident) published on 30 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care Mom receives from the carers is excellent. They know exactly what Mom wants i.e. how she likes her pillows and not to cover her feet.
The carers are genuinely happy and do care about the well-being and happiness of the residents.
The only thing I could say anything negative about is sometimes
the food is cold, although it is usually nice tasting and cooked well.
Also Mom has mentioned when she is washed she is stripped naked. I think 1 half of the body should be covered when the other is being washed.
Reply from Grace Langfield, Customer Service Adviser at Ardenlea Grove Care HomeThank you for taking the time to leave your review. It is always nice to hear words like excellent and genuinely happy being used to describe our staff and overall care. Our resident's health and well-being is an absolute priority so we have discussed your feedback with the homes manager to help them continually improve their services
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Review from F T (Daughter-in-law of Resident) published on 26 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Father-in-law has been well cared for at Ardenlea for about six years now. Some very happy times have been had with the help of wonderful care staff. Parking can be a problem at times. Not always easy to get into building at weekends. Staff on Sapphire great!
Reply from Grace Langfield, Customer Service Adviser at Ardenlea Grove Care HomeThank you for your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after so well in our home. We will discuss your feedback with the home's manager to help them continually improve their service.
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Review from J B (Son of Resident) published on 26 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has only been here a short time but I feel safe leaving her. One member of staff in particular is outstanding and goes above and beyond.
Reply from Grace Langfield, Customer Service Adviser at Ardenlea Grove Care HomeThank you for your lovely review. We understand the importance of family members feeling comforted by the care and safety we provide residents, so it's lovely to hear you can feel at ease leaving your mum in our care. Please let us know if there is anything else we can do to make her stay as comfortable as possible.
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Review from Louise S (Granddaughter of Resident) published on 26 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We can't fault the care and attention our nan receives here. She is happy, cared for and safe. The staff go above and beyond for both of us and her.
Reply from Grace Langfield, Customer Service Adviser at Ardenlea Grove Care HomeWe are very happy to hear you can feel at ease with your nan in our care, and we appreciate you taking the time to leave us your comments. We hope to continue providing her with the best possible care.
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Review from Louise B (Niece of Resident) published on 5 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle has been here for some months and he tells me he is very happy here.
It is a great place to stay and he is very happy here.
The lady at the door is so lovely and friendly and helpful.
Reply from Grace Langfield, Customer Service Adviser at Ardenlea Grove Care HomeThank you for your kind words. It is always nice to hear words such as "friendly" and "lovely" being used to describe the staff at our home. We hope to continue providing your uncle with the best possible care.
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Review from Val S (Friend of Resident) published on 15 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit a friend who became a resident last year after her husband died. I see her every 3/4 weeks and over the months have noticed that slowly she has settled in and seems happy now joining in many of the activities and making friends.
As I am an active 87-year-old but have no family I may need to
become a resident myself at somewhere like this so I find it interesting to see how things are run and I must say I am impressed.
Reply from Grace Langfield, Customer Service Adviser at Ardenlea Grove Care HomeThank you for taking the time to leave your review. We are happy to hear that your friend has settled into our care home, it's nice to know she is feeling so comfortable and well cared for that she's been able to come out of her shell, join in on our home's activities and begun to make new friends. We are looking forward to seeing you again, and hope to continue providing your loved one with the best possible care.
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Review from Kevin N (Brother of Resident) published on 11 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are friendly and helpful.
The place is very clean.
My brother seems happy.
Reply from Eden Tomlinson, Customer Service Adviser at Ardenlea Grove Care HomeThank you for taking the time to leave a review. We are very happy to hear you can feel at ease with your brother in our care. Please let us know if there is anything we can do to make his stay as comfortable as possible.
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Review from Andrew H (Son of Resident) published on 23 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family were all so impressed with the level of care and dedication that every member of staff provided for our mother throughout her nine months at Ardenlea.
I have never had any previous experience with any care homes but can honestly say the care, commitment and much-needed humour were exactly
what my mother needed.
Reply from Eden Tomlinson, Customer Service Adviser at Ardenlea Grove Care HomeThank you for taking the time to leave your review. We are glad to help you and your family through such a difficult time. Hopefully, you will go away from this feeling like your loved one received the best possible care.
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Review from Ann E (Daughter of Resident) published on 29 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our family has very much appreciated the help Ardenlea Grove Care Home has given us in caring for our seriously ill mother. We have found a high standard of nursing care which we had difficulty accessing in the community, to be readily available ar Ardenlea Grove, thereby ensuring Mum's comfort and
dignity. All staff have been welcoming and continue to help in many different ways, whether with administrative matters, providing quick changes of the menu, helping Mum get more comfortable and even providing an in-room tea tray for the family to use, Mum is a great tea drinker! Staff get to know residents and their needs and it is pleasing that residents are cared for, largely by the same team, and that residents and their families get to know the staff in return. Ardenlea Grove is decorated and furnished to a high standard. Rooms look like those in a comfortable, family home. It is always warm and both the buildings and residents are immaculate. Any problems with the building or equipment are addressed quickly and efficiently by the on-site handyman, a welcome 'extra' we were not expecting.
Reply from Fran Donno, Customer Service Adviser at Ardenlea Grove Care HomeWe appreciate you taking the time to leave us your lovely review. We are glad to help you and your family through such a difficult time and we are so pleased to hear that you are impressed with our facilities and beautiful furnishings. We hope Ardenlea Grove Care Home did everything possible to make the transition as easy as possible and we are happy to hear you feel like a part of our Ardenlea Grove family. Hopefully, you will go away from this feeling like your loved one received the best possible care.
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Review from D E (Daughter of Resident) published on 8 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our father was discharged from hospital to Ardenlea Grove Care Home for end-of-life care. We have visited every day and found the staff to be friendly, kind, caring and compassionate. They are a wonderful team supporting the residents and each other, They have managed any problems my father has encountered
with empathy finding solutions to suit his needs, they haven't adopted a one size fits all approach at all. The care home is always clean and tidy from the reception area through to the communal areas and the bedrooms. We are so pleased with the care our father has received whilst at Ardenlea Grove Care Home and are grateful for the support they are providing at such a difficult time.
Reply from Rebecca Kellegher, Customer Service Adviser at Ardenlea Grove Care HomeThank you for taking the time to leave your review. It is always nice to hear words like “Friendly” and “Kind” being used to describe our care and we are pleased to hear the staff find solutions to suit his needs. Thank you for choosing Ardenlea Grove Care Home.
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Review from H M (Son of Resident) published on 17 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whilst my mother has been ill, the care has been outstanding. The staff have shown so much love and have really gone the extra mile to help Mum and support the family.
Reply from David Mclean, Customer Service Adviser at Ardenlea Grove Care HomeThank you for taking the time to leave your kind words. It is always nice to hear words like “outstanding” and “going the extra mile” being used to describe our care. We hope Ardenlea Grove Care Home did everything possible to make the transition as easy as possible. We hope to continue providing your loved one with the best possible care.
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Review from Willma M (Daughter of Resident) published on 15 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been living at this care home for the past 6 months, and I have been so impressed with the care and attention she has received. The staff are friendly, knowledgeable and always willing to help. My mum has been very well looked after and is always happy when I visit. She has been able to enjoy
a number of activities, as well as making new friends and forming relationships with the staff. The care home has made sure that my mother is comfortable and happy throughout her stay and I would highly recommend this care home to anyone looking for a caring and supportive environment. The manager is always available to answer any questions and are very responsive to any concerns or feedback. My mother was very poorly when she first arrived, but now she is looking forward to independent living. I am so grateful to the care home for all they have done for her and I would highly recommend them to anyone.
Reply from Rebecca Kellegher, Customer Service Adviser at Ardenlea Grove Care HomeThank you for taking the time to leave us your lovely review. We are so pleased to hear that your mum is well looked after and she is always happy when you visit her. Please let us know if there is anything we can do to make your mum's stay as comfortable as possible.
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Review from Angela W (Daughter of Resident) published on 14 February 2023 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Carers and nursing staff were excellent - they deserve a lot more respect from management. They all treated Mum in an excellent way and very professional with all relatives. Overall the home does not provide what it says it does eg pet therapy. It was only with perseverance that I got clean/new flooring
in Mum's room. Walls needed a repaint and overall the whole home needs improvement. Generally did not feel the manager listened.
Reply from Rebecca Kellegher, Customer Service Adviser at Ardenlea Grove Care HomeThank you for leaving your review. We have passed on your feedback to the home's management team to help them continually improve their service.
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Review from Sandra P (Daughter of Resident) published on 2 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Any family member that can no longer look after themselves is very stressful time, and having to put them in care is a very emotional time. Over the past three months, the outstanding home has provided my mother with the utmost care. They have helped us as a family in such worrying times. The care given
is above and beyond, always putting their devotion to the job. I am happy to say that Mom has been treated with love, respect and dignity.
Reply from David Mclean, Customer Service Adviser at Ardenlea Grove Care HomeThank you for taking the time to leave your lovely review. We are glad to help you and your family through such a difficult time and very happy to hear you can feel at ease with your mother in our care. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.
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Review from Samantha B (Daughter of Resident) published on 24 October 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
The NHS discharged my mother without my consent for rehabilitation. My mother has dementia and is bed-bound needing full nursing care. She was left lying in her own excrement, half-dressed, and her food and drinks were left on the side when she requires full assisted eating. The situation was so bad
that my brother physically moved our mother and took her home in his car when really she needed an ambulance. The place was also dirty. At the end of the day, you have to blame the management and nurses for allowing such poor care.
Please, please check this place before anyone in your family is moved by the NHS into this place.
Reply from David Mclean, Customer Service Adviser at Ardenlea Grove Care HomeWe are really sorry to hear about your experience with us. We take this feedback seriously and have made relevant teams aware of the items mentioned in your review. If you would like to discuss this further please email feedback@bupa.com.
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Current Review Score: 9.5 (9.524)

Overview of Review Score

The Review Score of 9.5 (9.524) out of 10 for Ardenlea Grove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.524 for Ardenlea Grove Care Home is calculated as follows: ( (214 Excellents x 5) + (137 Goods x 4) + (18 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 370 Ratings = 4.524
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ardenlea Grove Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 05 Feb 2026

Spacious rooms available for permanent and short stay. Contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (4)

Sanah

Sanah Zahid

Job Title: Home Manager Joined: 2024

I am a qualified nurse with previous experience working in both hospitals and care home settings.


I enjoy working in a care home environment due to its homely atmosphere, where residents and staff come together as an extended family.


I joined Ardenlea Grove in February 2024 as Clinical Deputy Manager and have since progressed into the role of Home Manager. I am passionate about providing high-quality, person-centred care and supporting both residents and staff to feel safe, valued and supported every day.


In my spare time, I enjoy spending time with my family and like learning new things - I love to be creative!

Skaria

Skaria Kakkamadathil Joseph

Job Title: Registered Nurse Joined: 2004

I have been a nurse for 25 years and I have been working for Bupa since 2004.


I was born in India where I was working as a nurse before I moved over to the UK. My favourite part about my job is taking care of residents and making them comfortable and happy.


I live locally in Ardenlea Grove with my wife and two teenage children. In my spare time I enjoy spending time with my family, and my hobbies include swimming and sport, especially cricket!

Nutee

Nutee Mitchell-Barnes

Job Title: Senior House Keeper Joined: 2012

I have been working for Bupa for 6 years. I love my job because it is varied from day to day. I am proud of my team, we all work together to keep our Home looking beautiful and clean.

John

John Billing

Job Title: Maintenance Operative Joined: 2021

I have worked for Bupa for a number of years, my previous role being Chef Manager. As the Maintenance Operative, l found my role to be a highly dynamic and interesting one. I have new tasks to face every day, and I like that no day is the same. I enjoy the challenges that this position brings and ensuring everything is of the best quality for our residents.

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