Ardenlea Grove Care Home

Daughter of 66yr old Lady placed in the care home for respite care and physio to get well enough to go home. She spent two nights in the care and her mobility was improving when the agency nurse took it upon herself to call 999 and dispose of my mother to hospital citing deterioration (not true). Total disregard for the patient's mental health and to up and move her at 5 pm alone to then have her wait in hospital corridors. In my opinion, they have a lack of care for their patients in most need. Their decision-making process does not involve discussing with the family the best options for the patient.

Do not put your loved one in this place, you will regret it.

My dad has been at Ardenlea now for four years now. The staff there are so lovely and it has a warm cosy feel. My dad has advanced dementia and is now in bed 24/7. Whenever I walk into his room, it always smells clean and fresh and Dad always looks well kept. Big thanks to the staff - you care about my dad and I thank you. It has been nice over the years observing the other residents and sad too when they pass. All the staff are nothing but respectful and I often have a giggle to myself when I see one of them sat down painting a residents fingernails - well done - I wouldn't/couldn't have wanted better for my dad.

I am so glad I found Ardenlea Grove Care Home for my husband. He is well looked after by all the staff who are kind, caring and respectful of individuals needs. The home is well run, clean and tidy and the day room is bright and cheerful. I know my husband is well cared for. He is quite poorly at the moment but I know he is in safe hands.

All the staff treat my father with respect and are all very friendly. His dignity is ensured at all times. I couldn't have hoped for a better care home experience. Excellent food.

General care is good. Not impressed by management - too little continuity.

The regular staff team on Sapphire are kind and helpful, however, their approach to care changes noticeably when understaffed and overworked. They have supported my aunt with improving her health and confidence in mobility, however, socially I feel the residents would value less time spent in the room and more activities that are engaging and graded better for ability and awareness. Meals are almost the same every week, more variety needed.

This is my second friend who has been in Ardenlea Grove and both have been happy here and well looked after by the staff.

Staff are engaging and caring. Understanding my mom's medical needs and making her comfortable and safe. I can't thank the staff enough.

When mum arrived, she was a shell of her former self. All of this changed within a few days. Her confidence and overall well-being returned and it was a joy to see the mum we all knew come back to us. Mum went home after rehabilitation but to the day she passed away, on the 19th September 2019, she never forgot (and neither did we) the brilliant treatment she received. Thank you to everybody.

My mother has had a very comfortable stay at Ardenlea Grove. Staff are very friendly and caring with patients and visitors.

The only thing letting the side down was cleanliness of utensils.

Her care was first class and my aftercare by the staff was also first class.

I have been to Ardenlea on 3 occasions and every time received a warm welcome and cheerful professional care. The food is well prepared and delicious. My mobility is poor and I stay when my family are away. I look forward to my visits.

Thank you for the care given to our mother in her final weeks. Every member of staff treated Mum with respect and dignity. We can not thank you enough for the support given to our families and to Mum at this very difficult time. Her room was always clean and tidy despite the amount of family in and out. Mum was clean and comfortable which was a comfort to us.

My husband was transferred to Ardenlea Grove Care Home 6 days before he passed away. He received great care. The carers and nurses were more than helpful and very caring towards myself and my family when he passed away. From walking into Ardenlea Grove, until we left, we all experienced a wonderful sense of caring.

Considering my brother had great difficulty in communicating with the staff due to the nature of his illness (motor neurone disease) he was treated with kindness and consideration by the friendly staff.

I was made very comfortable as soon as I was admitted, after a three-week stay in the hospital. Everyone made a great effort to personalise my care, listening to my preferences regarding food and personal care. Staff were friendly, helpful and caring to me and to my visitors and family. Therapists were very supportive and encouraging, helping me to regain strength and confidence.

My aunt was very happy while she was in the care of Ardenlea Grove Care Home. She was always clean and contented. The staff was helpful, always professional and caring.

Our thanks goes to all for their total support.