Ardenlea Grove Care Home

19/21 Lode Lane, Solihull B91 2AB
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9.5 92 Reviews
  • Ardenlea Grove Care Home, Solihull
Personalised care and support plans are provided at Ardenlea Grove, for both long-term care and shorter stays. A team of professional and experienced staff provide residential, nursing and dementia care, whether that's for long or short stays or for respite.

The attractive purpose-built home is set over three floors and offers well-equipped facilities and accommodation. Rooms offer ensuite bathrooms and 24-hour call systems and most have views of the landscaped gardens.

Residents can choose to eat in the welcoming dining room or in the privacy of their own rooms, enjoying meals that are freshly prepared to suit individual tastes and diets. Snacks and drinks are available throughout the day and include sandwiches, drinks and fruit.

Residents can enjoy varied activities and events programme as well as regular trips and outings. Residents can also benefit from an onsite salon along with additional therapies and services.

The home boasts a pub within the Emerald Uni, aptly named the 'Emerald Inn' that care home staff tirelessly built. With its authentic look and feel it's a great place for residents to come together and enjoy a drink, play some games and even listen to music on the jukebox.

For more information about life in the home, please visit their Facebook page, search 'Bupa UK Ardenlea Grove Care Home'.
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Care Provided by Ardenlea Grove Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1210
  • Self-Funded Residential Dementia Care: from £1260
  • Self-Funded Nursing Care: from £1450
  • Self-Funded Nursing Dementia Care: from £1500
  • RESPITE Self-Funded Residential Care: from £1330
  • RESPITE Self-Funded Residential Dementia Care: from £1385
  • RESPITE Self-Funded Nursing Care: from £1595
  • RESPITE Self-Funded Nursing Dementia Care: from £1650

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

These prices are only a guideline, please contact Ardenlea Grove Care Home to find out the exact price for your requirements.

Contact Ardenlea Grove Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Ardenlea Grove Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Lisa Hughes (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (59)

Ardenlea Grove Care Home Reviews (92)

9.5

Ardenlea Grove Care Home has a Review Score of 9.5 (9.460) out of 10, based on 26 reviews in the last 2 years.
Over all time Ardenlea Grove Care Home has 92 reviews.

Overall Experience
  • 51
  • 35
  • 1
  • 2
  • 3
Date Published
  • 92
  • 7
  • 13
  • 26
  • 66
Reviewer Connection to Ardenlea Grove Care Home
  • 38
  • 16
  • 9
  • 7
  • 5
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 92, showing 81-92
Review from Susan W (Wife of Resident) published on 14 September 2018 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
Very poor in all aspects. No care package had been arranged for nursing care and no management involvement. Communications between hospital/doctor/wheelchair services/physio were lacking. The bed extension was only resolved after 3 weeks of admittance. My main complaint was of 'manhandling' by one staff
member. Disciplinary action is in process. Food is poor.
Reply from Josephine Gaupholm, Customer Adviser at Ardenlea Grove Care Home
We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our residents’ health and wellbeing is our…read more
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Review from Lynda T (Partner of Resident) published on 18 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My partner has been a resident at Ardenlea Grove since May 2016 and during this time he has resided on both Pearl and Emerald floors. We have always found the staff to be extremely good. During the last two months, my partner has deteriorated and the staff have been so caring and attentive to his needs
and mine and deserve recognition for this. Theirs can be a thankless job sometimes but they always remain cheerful and positive.
Reply from Gabriella Mills, Customer Adviser at Ardenlea Grove Care Home
Thank you for your review of Ardenlea Grove, we are pleased to hear that your partner has been well cared for at the home. We appreciate your comments about the staff and will share this with the care…read more
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Review from H C (Son of Resident) published on 13 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mom enjoys staying at Ardenlea Grove. The staff on the Sapphire floor are very good - caring, helpful etc. I am a regular visitor to see my mom to check she wants for nothing and is happy. I happened to call in during the "St Patrick's Day celebrations", the lounge decorations were great, there was
a lovely atmosphere and I was also offered to join in and made to feel very welcome. Irish music, hats and a quiz added to the fun. Well done for arranging this and thank you to all the team for what you all do to look after my mother. Keep up the good work and I look forward to attending future events - sounds like a busy calendar is taking place.
Reply from Jayne Duck, Customer Services Administrator at Ardenlea Grove Care Home
Thank you for your review and kind words. I'm so pleased to hear that your mum is enjoying all the different things that are on offer and hope that you may also join in with some more activities.
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Review from C H (Daughter of Resident) published on 11 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum came to this care home two years ago and this meant she had to accept her loss of independence as it became sadly clearer she would not go home again, she was in her late sixties. With tenderness and respectful care, my mum came to think of Ardenlea Grove Care Home as her home, she was bedbound
but her life was still fulfilled and she managed to be positive and to look forward. All staff have been professional, caring and friendly. Thank you.
Reply from Jayne Duck, Customer Services Administrator at Ardenlea Grove Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
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Review from Richard P (Son of Resident) published on 7 March 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mom moved into Ardenlea Grove in September when she was in need of greater nursing care and was starting to suffer from dementia. From the first day, I contacted Ardenlea Grove, I have continued to be delighted with the manager and the nurses' attention and response.
Reply from Jayne Duck, Customer services administrator at Ardenlea Grove Care Home
Thank you for your review. I hope that your Mum has settled well and that you have peace of mind knowing that she is safe and well cared for.
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Review from Pauline P (Wife of Resident) published on 22 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care and kindness my husband received at Ardenlea Grove Care Home was really wonderful and I thank everyone there form the bottom of my heart.
Reply from Jayne Duck, Customer Services Administrator at Ardenlea Grove Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
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Review from Robert S (Resident) published on 26 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As far as we are concerned, night and day staff on Sapphire give beyond the care of duty. Hope they get paid accordingly. Personally, I found the services of the care assistant especially useful - helped with dressing etc and the night nurse was extremely helpful in washing me and cutting my fingernails.


Food

is disappointing and often cold but here again, chef may have a limited budget.
Reply from Jayne Duck, Customer Services Administrator at Ardenlea Grove Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
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Review from C E (Wife of Resident) assisted by family/friend published on 10 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was treated with the utmost respect and dignity at Ardenlea Grove. My husband went into Ardenlea Grove with dementia. The manager and staff got to know my husband and our family really well and he was known as "grandad" even when he was challenging at times.
My husband passed away on 19th
June 2017 with his family around him. We would like to express our gratitude to manager and staff at Ardenlea Grove Care Home for the care (excellent) given to my husband.
Reply from Jayne Duck, Customer services administrator at Ardenlea Grove Care Home
So sorry to hear of your loss, please accept our condolences. Thank you for your review and kind words. I will pass on your comments and gratitude to the home manager and the staff at the home.
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Review from R C (Resident) published on 5 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was well looked after in all respects. The staff were friendly, caring and happy to help in all ways when needed.
Reply from Emily Wilson, Customer Service Administrator at Ardenlea Grove Care Home
Thank you for your lovely review, I am so pleased that you were happy with the care you received at Ardenlea Grove and their staff. The Bupa Customer Care Team.
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Review from S G (Daughter of Resident) published on 8 February 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When dad arrived here, he was very poorly. In fact, we thought he might die. However, the staff here have cared for and nursed him to such an exceptionally high standard, dad has improved dramatically. We did have a few teething problems, but a chat with the deputy manager sorted these out. We witness
nothing but care and compassion from all the staff to all the residents - it is lovely to see as some are very challenging. Mainly, dad is happy and his health is improving - How wonderful.
Reply from Jayne Duck, Customer servicies administrator at Ardenlea Grove Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care…read more
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Review from Alison S (Daughter of Resident) published on 11 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father moved to Ardenlea Grove a few weeks ago he has settled in well. The staff have all been kind, caring, thoughtful and professional. It is lovely to see all the residents and carers in the lounge together. A few more activities ideas- pets, guide dogs for the blind. More activities for the residents
would make overall, I would definitely recommend Ardenlea Grove to others. This home's perfect.
Reply from Emily Wilson, Customer Service Administrator at Ardenlea Grove Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer…read more
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Review from Jen W (Daughter of Resident) published on 19 January 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father's care was exemplary. The staff are kind, professional and caring, treating their patients with respect. Making their last days comfortable and giving family peace of mind. Rooms are comfortable for both patients and visitors. No request was denied.
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Current Review Score: 9.5 (9.460)

Overview of Review Score

The Review Score of 9.5 (9.460) out of 10 for Ardenlea Grove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.460 for Ardenlea Grove Care Home is calculated as follows: ( (160 Excellents x 5) + (123 Goods x 4) + (17 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 302 Ratings = 4.46
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ardenlea Grove Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 06 Oct 2025

Spacious rooms available for permanent and short stay. Contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (5)

Lisa

Lisa Hughes

Job Title: Home Manager Joined: 2024

I have previously worked in hospitals all over the UK - across A&E, medical and surgical wards. I started working in care homes during nurse training and loved working in a homely environment where you build relationships as it's like your extended family.


I enjoy working here because of the residents, my team and the ability to make a difference to a family.


I am married with two children. In my spare time, I love watching rugby, going to the gym and being creative. I love the outdoors! Surfing, skiing and climbing are a huge passion for me.

Sanah

Sanah Zahid

Job Title: Clinical Deputy Manager Joined: 2024

I started working as a care assistant at the age of 18. I qualified in 2020. I have previous experience working in hospitals.


I enjoy working in a care home as you become part of a family - I love caring for people and working in our great team.


I am married with two children. In my spare time, I enjoy spending time with my family and like learning new things - I love to be creative!

Skaria

Skaria Kakkamadathil Joseph

Job Title: Registered Nurse Joined: 2004

I have been a nurse for 25 years and I have been working for Bupa since 2004.


I was born in India where I was working as a nurse before I moved over to the UK. My favourite part about my job is taking care of residents and making them comfortable and happy.


I live locally in Ardenlea Grove with my wife and two teenage children. In my spare time I enjoy spending time with my family, and my hobbies include swimming and sport, especially cricket!

Nutee

Nutee Mitchell-Barnes

Job Title: Senior House Keeper Joined: 2012

I have been working for Bupa for 6 years. I love my job because it is varied from day to day. I am proud of my team, we all work together to keep our Home looking beautiful and clean.

John

John Billing

Job Title: Maintenance Operative Joined: 2021

I have worked for Bupa for a number of years, my previous role being Chef Manager. As the Maintenance Operative, l found my role to be a highly dynamic and interesting one. I have new tasks to face every day, and I like that no day is the same. I enjoy the challenges that this position brings and ensuring everything is of the best quality for our residents.

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