Ardenlea Grove Care Home

19/21 Lode Lane, Solihull B91 2AB
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9.5 99 Reviews
  • Ardenlea Grove Care Home, Solihull
Personalised care and support plans are provided at Ardenlea Grove, for both long-term care and shorter stays. A team of professional and experienced staff provide residential, nursing and dementia care, whether that's for long or short stays or for respite.

The attractive purpose-built home is set over three floors and offers well-equipped facilities and accommodation. Rooms offer ensuite bathrooms and 24-hour call systems and most have views of the landscaped gardens.

Residents can choose to eat in the welcoming dining room or in the privacy of their own rooms, enjoying meals that are freshly prepared to suit individual tastes and diets. Snacks and drinks are available throughout the day and include sandwiches, drinks and fruit.

Residents can enjoy varied activities and events programme as well as regular trips and outings. Residents can also benefit from an onsite salon along with additional therapies and services.

The home boasts a pub within the Emerald Uni, aptly named the 'Emerald Inn' that care home staff tirelessly built. With its authentic look and feel it's a great place for residents to come together and enjoy a drink, play some games and even listen to music on the jukebox.

For more information about life in the home, please visit their Facebook page, search 'Bupa UK Ardenlea Grove Care Home'.
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Care Provided by Ardenlea Grove Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1210
  • Self-Funded Residential Dementia Care: from £1260
  • Self-Funded Nursing Care: from £1450
  • Self-Funded Nursing Dementia Care: from £1500
  • RESPITE Self-Funded Residential Care: from £1330
  • RESPITE Self-Funded Residential Dementia Care: from £1385
  • RESPITE Self-Funded Nursing Care: from £1595
  • RESPITE Self-Funded Nursing Dementia Care: from £1650

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

These prices are only a guideline, please contact Ardenlea Grove Care Home to find out the exact price for your requirements.

Contact Ardenlea Grove Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Ardenlea Grove Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Sanah Zahid (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (59)

Ardenlea Grove Care Home Reviews (99)

9.5

Ardenlea Grove Care Home has a Review Score of 9.5 (9.524) out of 10, based on 32 reviews in the last 2 years.
Over all time Ardenlea Grove Care Home has 99 reviews.

Overall Experience
  • 57
  • 36
  • 1
  • 2
  • 3
Date Published
  • 99
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Reviewer Connection to Ardenlea Grove Care Home
  • 40
  • 17
  • 9
  • 8
  • 6
  • 4
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 99, showing 41-60
Review from Michelle A (Daughter of Resident) published on 22 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ardenlea Grove Care Home is just an amazing place. My Dad was sadly only with them for a short amount of time but he was treated with the utmost care, dignity, love, and laughter. He loved it there and so did we. We cannot fault the care he received. Nothing was ever too much trouble. The people who
work there are people who genuinely care not just carers. Cannot speak highly enough of this wonderful place.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Ardenlea Grove Care HomeThank you for your lovely review. It is so nice to hear the way you describe our staff and the care they provide. Thank you for your recommendation.
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Review from Malcolm H (Son of Resident) published on 12 August 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mom came to Ardenlea nursing home, of her own choice having struggled with underlying mobility and health issues. She was looked after with kindness and humour, by a number of care workers some of whom became mom's favourites. Following brief spells in hospital while in care, she returned to Ardenlea
recently for end-of-life care as her cancer advanced. I have full praise for those staff who gave that little extra to mom, right up until her recent passing. Myself and mom were treated in a warm and compassionate way, as a very frequent visitor, it was a pleasure to experience the supportive environment. The rooms are light and cheery, I would recommend it to anyone in need able to fund their excellent place to be a resident.
Reply from Rebecca Kellegher, Customer Service Adviser at Ardenlea Grove Care HomeThank you for taking the time to leave your lovely review. We are saddened to hear about the loss of your Mom but hopefully, you will go away from this feeling like she received the best possible care.
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Review from N A (Son of Resident) published on 28 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum was transferred to Ardenlea Grove to recover from a hip operation following a fall at home. Unfortunately, her Dementia deteriorated meaning Mum needed 24/7 care which she got from the very patient and caring staff and management throughout her stay, despite the restrictions due to covid. Our thanks
to everyone at Ardenlea Grove for all their efforts.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Ardenlea Grove Care HomeThank you for your kind words. We appreciate you taking the time to leave us your comments.
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Review from Diane L (Daughter of Resident) published on 12 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was discharged to Ardenlea Grove for end-of-life care. The level of care he received allowed me to spend the last few months of his life as his daughter again, rather than his carer. Their Covid arrangements are excellent and align to the quality of care they provide. Dad was always kept clean
and comfortable and the meals were varied and freshly cooked. They treated both dad and myself like friends/family. The staff are always there for you, they greet you with a friendly smile, they kept me informed at all times and when the time came for dad's passing, I was able to be there by his side with staff nearby to comfort me. The staff had got to know my dad during his short stay there and were also saddened by his passing. I will never forget the kindness shown by the staff.
Reply from Amanda Barnes, Customer Service Adviser at Ardenlea Grove Care HomeWe appreciate you taking the time to leave us your comments. We are sorry for your loss please accept our condolences. It is nice to hear that you felt at ease with dad in our care and happy with the care provided to him. Thank you for trusting us to care for your dad.
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Review from Belinda W (Friend of Resident) published on 16 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As a former nurse and carer, I have visited many care homes over the years. I consider Ardenlea Grove to be the best and I myself would be happy to reside there. The staff are always helpful and the way they have rehabilitated my friend over the past 2 and a half years has been exemplary.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Ardenlea Grove Care HomeThank you for taking the time to leave us your lovely review. We are so happy to hear that you feel our care is exemplary.
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Review from Helen R (Wife of Resident) published on 26 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Ardenlea Grove is a helpful place, it caters for all types of ills. Staff are caring, efficient, and firm. Helping to get up and hand out pills.
The meals were varied, delicious, nutritious. All served with a welcoming smile. The rooms were clean, spacious, well-planned. Essential if staying a while.
Most
folk are grateful for Ardenlea's care. Running on well-oiled wheels. The rehab care worked out just fine. Back home now to continue to heal.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Ardenlea Grove Care HomeThank you for your lovely review. We are glad to have been able to help you get better enough to go back home and we wish you all the best for your continued recovery.
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Review from Susan W (Daughter of Resident) published on 19 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The receptionist and nursing staff are excellent, very friendly, professional, willing to help especially in these (covid 19) times. The bathroom in my mother's room smells and I told the nurse and he took care of that. The carpets on Sapphire floor look like they should be replaced. WiFi should be
offered to relatives while here.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Ardenlea Grove Care HomeWe appreciate you taking the time to leave us your comments, will certainly pass the information about the carpets on to the home manager to look into. We are glad to hear that you have found the staff to be excellent, friendly and helpful. Please let us know if there is anything further we can do to make your mother as comfortable as possible in our care.
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Review from Julie C (Daughter-in-law of Resident) published on 2 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Ardenlea Grove Care Home go out of their way to help their residents and family.
The manager is so happy to help and assist you where she can, the receptionist always has a smile for you and a friendly word. The care staff are both diligent and extremely caring, ensuring that your person
is always well looked after. Nobody ever minds if you want a chat to see how things are going and will always keep you well informed. I believe that Ardenlea Grove Care Home has a happy well-led team of staff who all work together with the goal of ensuring that every resident is happy, safe, comfortable and well cared for.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Ardenlea Grove Care HomeThank you for your kind words. We are so glad to hear that you always get a friendly welcome by all of our staff and that you feel that the carers are diligent and caring with your loved one. Thank you again for your recommendation.
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Review from S R (Son of Resident) published on 14 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my mother is receiving is excellent and even though she is in the last stages of her life she smiled for the first time in ages and this is due to the exemplary care she is getting.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Ardenlea Grove Care HomeThank you for taking the time to leave your review. We are so happy that your Mum is now smiling again. Please let us know if there is anything we can do for you in this difficult time.
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Review from J M (Friend of Resident) published on 18 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff extremely kind, helpful, and professional. Dedicated to their work to provide good service, dignity, and support. One staff member, in particular, is extremely helpful, supportive, and kind.
Reply from Amanda Barnes, Customer Service Adviser at Ardenlea Grove Care HomeWe appreciate you taking the time to leave us your comments. It is lovely to hear words like 'Professional' and 'Dedicated' to describe our staff. Please let us know if there is anything else we can do to make your friend's stay as comfortable as possible.
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Review from Angela Y (Daughter of Resident) published on 14 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum's stay at Ardenlea Grove was in short stay for only 4 weeks before she passed away, but we were all made to feel welcome as part of a family with all the staff from the reception to the nursing and caring staff. The dedication of all the staff is commendable and always shown a generosity od compassion
and care especially at the time when mum passed away.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Ardenlea Grove Care HomeThank you for taking the time to leave your review. We are glad to hear that even in such a short time you felt welcomed into the family at Ardenlea Grove. Hopefully, you can go away from this knowing that your Mum received the best possible care and compassion at the end of her life.
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Review from Robert A (Son of Resident) published on 14 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was virtually impossible to decide which nursing home for our wonderful Mom. We decided on Ardenlea Grove because of the 'feel' and 'pride' exuded from the manager and staff. We were not wrong. Our mother has now settled in and been a resident for some 8 weeks. She is well looked after and the staff
are always there for her. We now can settle as a family, that our fantastic Mom is being treated with dignity and care. Thank you.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Ardenlea Grove Care HomeThank you for taking the time to leave your review. We hope Ardenlea Grove did everything they could to make the transition as easy as possible for you. We hope to continue providing your Mum with the best possible care.
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Review from Sarah S (Granddaughter of Resident) published on 4 May 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Nan was cared for so well. The management and staff work so hard and nothing was too much trouble. Nan came for a short stay and spoke highly of the care and attention she received. We were worried about Nan being in a home but we were completely reassured.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Ardenlea Grove Care HomeThank you for your kind words. We are glad she felt well cared for while she was with us, thank you for choosing Bupa for her care.
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Review from Katherine W (Daughter of Resident) published on 26 April 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been at Ardenlea Grove for just over three years. The purpose of this review is to comment on how the staff have dealt with the pandemic. A massive thank you to the staff and management who have had to adapt to this fluid situation and keep residents safe and comfortable during the most
worrying of times. Communication from management has been very good, keeping relatives informed of current visiting rules, and using technology to maintain communication between relatives and residents in a safe way.
Reply from penelope kudelnitzky, Customer Service Adviser at Ardenlea Grove Care HomeThank you for your understanding during such a difficult time. We appreciate it is very hard not being able to see your loved one for such a long time. We have tried to keep families up to date with the progress of their loved ones and used whatever technology that has been available which hopefully has given you peace of mind. Your praise for our staff will be passed on to the home manager.
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Review from L C (Daughter of Resident) published on 17 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our now 97-year-old mom has been at Ardenlea Grove for two years. Again, high praise for the staff on Emerald floor for their continuing kindness and care given to our mom. When phoning for updates, staff are happy and reassuring with all information regarding her well being. Thank you to all the team
on Emerald and management for all your hard work, especially during these unprecedented times.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Ardenlea Grove Care HomeThank you for taking the time to leave us a review. It is always nice to hear from family members feeling like their loved one is cared for and well looked after.
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Review from Ian E (Son of Resident) published on 27 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother, 94, was in Ardenlea Grove for 5 weeks. She had to be stretchered in on admission and was very weak. When she left she was fully dressed, in day clothes and in a wheelchair but with some mobility. Within a few days she was back to her old self - and continued to gain strength the longer she
stayed. She enjoyed the home-cooked food very much - it was cooked from scratch every day. Myself and the rest of her family appreciated the responsiveness of staff. There were a few issues that were resolved quickly and efficiently. I found staff friendly, helpful and caring.
There were certain times of day when they were unavoidably busy - these are extraordinary times and therefore this was understandable. At her own very definite wish she wished to return to her sheltered accommodation - this time with live-in care. The family would have been happy should she have decided to stay. We would definitely choose this care home again if necessary. Thanks to everyone.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Ardenlea Grove Care HomeWe are so happy to hear about Mums recovery after the care she received at Ardenlea Grove. Please let us know if we can help again in the future.
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Review from Deborah M (Daughter of Resident) published on 11 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother was admitted just before Christmas after an admission to hospital after breaking her hip. She was anxious and upset at times. She needed a lot of reassurance. The staff at Ardenlea Grove were understanding, compassionate and caring. They took their time to get to know Mum and I am sure this
aided her recovery. She had a private room with an en-suite bathroom which was important to a lady who values her privacy. We, as a family were reassured that our mum was in good hands during this very worrying time.
Reply from Emily Wilson, Customer Advisor on behalf of the team at Ardenlea Grove Care HomeWe really appreciate you taking the time to leave us some feedback, thank you for your lovely review. We are so pleased to hear that you felt at ease with your mother in our care.
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Review from P B (Wife of Resident) published on 12 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are all helpful and nothing is too much trouble for them. I have no worries about my husband and I know he is being well looked after and cared for.
Reply from Emily Wilson, Customer Advisor on behalf of the team at Ardenlea Grove Care HomeThank you so much for your really lovely comments. We are so pleased that you can feel at ease with your husband in our care. Please let us know if there is anything more we can do for you and your family.
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Review from J P (Daughter of Resident) published on 10 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has received excellent care at Ardenlea Grove Care Home. She loves the activities each day and day to day care is top standard. The carers are so competent, professional and caring and my mum is very content at Ardenlea. Thank you to all the staff.
Reply from Customer Adviser at Ardenlea Grove Care HomeWe really appreciate you taking the time to leave us such lovely comments.
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Review from Yvonne P (Daughter of Resident) published on 21 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In February, the day before my mother's 100th Birthday, my mother moved into Ardenlea Grove Care Home, where she died 3 months later.
I wish to express a massive thank you to all the staff and nurses on the Emerald Floor for the excellent care and affection that showered my mother during her stay.
The carers, of which 3 were young men showed such compassion, not just to my mother, but to other residents with dementia. Sincere thanks again.
Reply from Emily Wilson, Customer Services Adviser at Ardenlea Grove Care HomeWe really appreciate you taking the time to leave us such lovely comments. It is so nice to receive praise, and we thank you for sharing your feedback with us. We will certainly pass your kind comments on to the manager.
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Current Review Score: 9.5 (9.524)

Overview of Review Score

The Review Score of 9.5 (9.524) out of 10 for Ardenlea Grove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.524 for Ardenlea Grove Care Home is calculated as follows: ( (214 Excellents x 5) + (137 Goods x 4) + (18 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 370 Ratings = 4.524
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ardenlea Grove Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 05 Feb 2026

Spacious rooms available for permanent and short stay. Contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (4)

Sanah

Sanah Zahid

Job Title: Home Manager Joined: 2024

I am a qualified nurse with previous experience working in both hospitals and care home settings.


I enjoy working in a care home environment due to its homely atmosphere, where residents and staff come together as an extended family.


I joined Ardenlea Grove in February 2024 as Clinical Deputy Manager and have since progressed into the role of Home Manager. I am passionate about providing high-quality, person-centred care and supporting both residents and staff to feel safe, valued and supported every day.


In my spare time, I enjoy spending time with my family and like learning new things - I love to be creative!

Skaria

Skaria Kakkamadathil Joseph

Job Title: Registered Nurse Joined: 2004

I have been a nurse for 25 years and I have been working for Bupa since 2004.


I was born in India where I was working as a nurse before I moved over to the UK. My favourite part about my job is taking care of residents and making them comfortable and happy.


I live locally in Ardenlea Grove with my wife and two teenage children. In my spare time I enjoy spending time with my family, and my hobbies include swimming and sport, especially cricket!

Nutee

Nutee Mitchell-Barnes

Job Title: Senior House Keeper Joined: 2012

I have been working for Bupa for 6 years. I love my job because it is varied from day to day. I am proud of my team, we all work together to keep our Home looking beautiful and clean.

John

John Billing

Job Title: Maintenance Operative Joined: 2021

I have worked for Bupa for a number of years, my previous role being Chef Manager. As the Maintenance Operative, l found my role to be a highly dynamic and interesting one. I have new tasks to face every day, and I like that no day is the same. I enjoy the challenges that this position brings and ensuring everything is of the best quality for our residents.

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