Ardenlea Grove Care Home

19/21 Lode Lane, Solihull B91 2AB
Review Us
9.5 92 Reviews
  • Ardenlea Grove Care Home, Solihull
Personalised care and support plans are provided at Ardenlea Grove, for both long-term care and shorter stays. A team of professional and experienced staff provide residential, nursing and dementia care, whether that's for long or short stays or for respite.

The attractive purpose-built home is set over three floors and offers well-equipped facilities and accommodation. Rooms offer ensuite bathrooms and 24-hour call systems and most have views of the landscaped gardens.

Residents can choose to eat in the welcoming dining room or in the privacy of their own rooms, enjoying meals that are freshly prepared to suit individual tastes and diets. Snacks and drinks are available throughout the day and include sandwiches, drinks and fruit.

Residents can enjoy varied activities and events programme as well as regular trips and outings. Residents can also benefit from an onsite salon along with additional therapies and services.

The home boasts a pub within the Emerald Uni, aptly named the 'Emerald Inn' that care home staff tirelessly built. With its authentic look and feel it's a great place for residents to come together and enjoy a drink, play some games and even listen to music on the jukebox.

For more information about life in the home, please visit their Facebook page, search 'Bupa UK Ardenlea Grove Care Home'.
Show Ardenlea Grove Care Home on the Map

Care Provided by Ardenlea Grove Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1210
  • Self-Funded Residential Dementia Care: from £1260
  • Self-Funded Nursing Care: from £1450
  • Self-Funded Nursing Dementia Care: from £1500
  • RESPITE Self-Funded Residential Care: from £1330
  • RESPITE Self-Funded Residential Dementia Care: from £1385
  • RESPITE Self-Funded Nursing Care: from £1595
  • RESPITE Self-Funded Nursing Dementia Care: from £1650

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

These prices are only a guideline, please contact Ardenlea Grove Care Home to find out the exact price for your requirements.

Contact Ardenlea Grove Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Ardenlea Grove Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Lisa Hughes (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (59)

Ardenlea Grove Care Home Reviews (92)

9.5

Ardenlea Grove Care Home has a Review Score of 9.5 (9.460) out of 10, based on 26 reviews in the last 2 years.
Over all time Ardenlea Grove Care Home has 92 reviews.

Overall Experience
  • 51
  • 35
  • 1
  • 2
  • 3
Date Published
  • 92
  • 7
  • 13
  • 26
  • 66
Reviewer Connection to Ardenlea Grove Care Home
  • 38
  • 16
  • 9
  • 7
  • 5
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 92, showing 61-80
Review from Tracey W (Daughter of Resident) published on 9 January 2020 Submitted via Website • Report
Overall Experience 1.0 out of 5
Extremely poor care to 93-year-old end of life resident.
Countless errors in nursing care. Ambulance services called several times due to lack of care by nursing staff.
No water in the room for long periods of time.
Resident had two falls with no report done or safety measures put in place.
Food
appalling.
Staff rude and unsympathetic to end of life resident.
Disgusting.
Do not put your loved one in this place, you will regret it.
Reply from Greta Narbutaityte, Customer Adviser at Ardenlea Grove Care Home
We are concerned to hear this. Could you please contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we could discuss this further?
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Susan G (Daughter of Resident) published on 24 December 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My dad has been at Ardenlea now for four years now. The staff there are so lovely and it has a warm cosy feel. My dad has advanced dementia and is now in bed 24/7. Whenever I walk into his room, it always smells clean and fresh and Dad always looks well kept. Big thanks to the staff - you care about
my dad and I thank you. It has been nice over the years observing the other residents and sad too when they pass. All the staff are nothing but respectful and I often have a giggle to myself when I see one of them sat down painting a residents fingernails - well done - I wouldn't/couldn't have wanted better for my dad.
Reply from Catherine Smith, Senior Marketing & Development Manager at Ardenlea Grove Care Home
Thank you for your lovely review. I am so pleased to hear how happy you are with your Dad's home. I will pass on your comments to all the staff. Best wishes
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Diane B (Wife of Resident) published on 10 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so glad I found Ardenlea Grove Care Home for my husband. He is well looked after by all the staff who are kind, caring and respectful of individuals needs. The home is well run, clean and tidy and the day room is bright and cheerful. I know my husband is well cared for. He is quite poorly at the
moment but I know he is in safe hands.
Reply from Greta Narbutaityte, Customer Advisor at Ardenlea Grove Care Home
Thank you for your kind words. We are very happy to hear you can feel at ease with your husband in our care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Eileen P (Daughter of Resident) published on 28 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff treat my father with respect and are all very friendly. His dignity is ensured at all times. I couldn't have hoped for a better care home experience. Excellent food.
Reply from Greta Narbutaityte, Customer Adviser at Ardenlea Grove Care Home
We appreciate your kind words. Thank you for trusting us with your father's care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R P (Husband of Resident) published on 28 November 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
General care is good. Not impressed by management - too little continuity.
Reply from Greta Narbutaityte, Customer Adviser at Ardenlea Grove Care Home
Thank you for your feedback. We will discuss your feedback with the home’s manager to help us continually improve our service.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B B (Niece of Resident) published on 28 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The regular staff team on Sapphire are kind and helpful, however, their approach to care changes noticeably when understaffed and overworked. They have supported my aunt with improving her health and confidence in mobility, however, socially I feel the residents would value less time spent in the room
and more activities that are engaging and graded better for ability and awareness. Meals are almost the same every week, more variety needed.
Reply from Greta Narbutaityte, Customer Adviser at Ardenlea Grove Care Home
Thank you for taking the time to leave your review. We will discuss your feedback with the home’s manager to help us continually improve our service.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Diane T (Friend of Resident) published on 28 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is my second friend who has been in Ardenlea Grove and both have been happy here and well looked after by the staff.
Reply from Greta Narbutaityte, Customer Adviser at Ardenlea Grove Care Home
We really appreciate the kind words, thank you for your review.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Linda W (Daughter of Resident) published on 26 November 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Staff are engaging and caring. Understanding my mom's medical needs and making her comfortable and safe. I can't thank the staff enough.
Reply from Greta Narbutaityte, Customer Adviser at Ardenlea Grove Care Home
Thank you for your praise. We are very happy to hear you can feel at ease with your mother in our care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P J (Son of Resident) published on 15 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When mum arrived, she was a shell of her former self. All of this changed within a few days. Her confidence and overall well-being returned and it was a joy to see the mum we all knew come back to us. Mum went home after rehabilitation but to the day she passed away, on the 19th September 2019, she
never forgot (and neither did we) the brilliant treatment she received. Thank you to everybody.
Reply from Greta Narbutaityte, Customer Adviser at Ardenlea Grove Care Home
Thank you for taking the time to leave such a lovely review. We are very saddened to hear about your mothers passing. Please accept our sincerest condolences and let us know if there is anything we…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E C (Daughter of Resident) published on 16 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has had a very comfortable stay at Ardenlea Grove. Staff are very friendly and caring with patients and visitors.
Reply from Greta Narbutaityte, Customer Adviser at Ardenlea Grove Care Home
Thank you. We are very happy to hear you can feel at ease with mum in our care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Marcus S (Resident) published on 19 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The only thing letting the side down was cleanliness of utensils.
Reply from Greta Narbutaityte, Customer Adviser at Ardenlea Grove Care Home
Thank you for taking the time to leave your review. We will certainly pass your comments on to the manager.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Rex R (Stepson of Resident) published on 4 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stepmother was only here 12 hours before she passed away.
Her care was first class and my aftercare by the staff was also first class.
Reply from Greta Narbutaityte, Customer Adviser at Ardenlea Grove Care Home
Thank you for your kind words. We are saddened to hear about your loss, we hope we did everything possible to help you and your family through such a difficult time. Hopefully you can go away from…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Margaret H (Resident) published on 7 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been to Ardenlea on 3 occasions and every time received a warm welcome and cheerful professional care. The food is well prepared and delicious. My mobility is poor and I stay when my family are away. I look forward to my visits.
Reply from Greta Narbutaityte, Customer Adviser at Ardenlea Grove Care Home
Thank you for your kind words. We are delighted to hear you enjoy staying in our care home. We hope to see you again soon.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jacky Y (Daughter of Resident) published on 8 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you for the care given to our mother in her final weeks. Every member of staff treated Mum with respect and dignity. We can not thank you enough for the support given to our families and to Mum at this very difficult time. Her room was always clean and tidy despite the amount of family in and
out. Mum was clean and comfortable which was a comfort to us.
Reply from Greta Narbutaityte, Customer Adviser at Ardenlea Grove Care Home
Thank you for your kind words. We are saddened to hear about your loss. Hopefully you will go away from this feeling like your mother received the best possible care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Elaine W (Wife of Resident) published on 28 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was transferred to Ardenlea Grove Care Home 6 days before he passed away. He received great care. The carers and nurses were more than helpful and very caring towards myself and my family when he passed away. From walking into Ardenlea Grove, until we left, we all experienced a wonderful
sense of caring.
Reply from Greta Narbutaityte, Customer Adviser at Ardenlea Grove Care Home
Thank you for your kind words. We are saddened to hear about your loss. We hope Ardenlea Grove did everything to help you and your family through such a difficult time.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from V S (Brother of Resident) published on 22 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Considering my brother had great difficulty in communicating with the staff due to the nature of his illness (motor neurone disease) he was treated with kindness and consideration by the friendly staff.
Reply from Greta Narbutaityte, Customer Adviser at Ardenlea Grove Care Home
Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments of our home. We will certainly share your feedback with the homes…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C R (Respite Resident) assisted by family/friend published on 31 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was made very comfortable as soon as I was admitted, after a three-week stay in the hospital. Everyone made a great effort to personalise my care, listening to my preferences regarding food and personal care. Staff were friendly, helpful and caring to me and to my visitors and family. Therapists were
very supportive and encouraging, helping me to regain strength and confidence.
Reply from Josephine Gaupholm, Customer Adviser at Ardenlea Grove Care Home
Thank you for your review of Ardenlea Grove Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the personalised care your…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Peter S (Nephew of Resident) published on 26 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt was very happy while she was in the care of Ardenlea Grove Care Home. She was always clean and contented. The staff was helpful, always professional and caring.
Reply from Josephine Gaupholm, Customer Adviser at Ardenlea Grove Care Home
Thank you for your review of Ardenlea Grove Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the staff being helpful and…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Les W (Son of Resident) published on 5 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Found the staff to be very friendly and professional in everything they did for our mother. She was well looked after, kept clean and cared for as we would have done and treated with total dignity.
Our thanks goes to all for their total support.
Reply from Josephine Gaupholm, Customer Adviser at Ardenlea Grove Care Home
Thank you for your review of Ardenlea Grove Care Home. We are pleased to hear that you and you mother have had a positive experience with the home and appreciate your comments regarding your mum being…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J C (Son of Resident) published on 24 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brilliant!
Reply from Josephine Gaupholm, Customer Adviser at Ardenlea Grove Care Home
Thank you for your review of Ardenlea Grove Care Home. We are pleased to hear that you have had a positive experience at the home and will share your comments with the home's manager. The Bupa…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.5 (9.460)

Overview of Review Score

The Review Score of 9.5 (9.460) out of 10 for Ardenlea Grove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.460 for Ardenlea Grove Care Home is calculated as follows: ( (160 Excellents x 5) + (123 Goods x 4) + (17 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 302 Ratings = 4.46
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ardenlea Grove Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 06 Oct 2025

Spacious rooms available for permanent and short stay. Contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (7)

Meet the Team (5)

Lisa

Lisa Hughes

Job Title: Home Manager Joined: 2024

I have previously worked in hospitals all over the UK - across A&E, medical and surgical wards. I started working in care homes during nurse training and loved working in a homely environment where you build relationships as it's like your extended family.


I enjoy working here because of the residents, my team and the ability to make a difference to a family.


I am married with two children. In my spare time, I love watching rugby, going to the gym and being creative. I love the outdoors! Surfing, skiing and climbing are a huge passion for me.

Sanah

Sanah Zahid

Job Title: Clinical Deputy Manager Joined: 2024

I started working as a care assistant at the age of 18. I qualified in 2020. I have previous experience working in hospitals.


I enjoy working in a care home as you become part of a family - I love caring for people and working in our great team.


I am married with two children. In my spare time, I enjoy spending time with my family and like learning new things - I love to be creative!

Skaria

Skaria Kakkamadathil Joseph

Job Title: Registered Nurse Joined: 2004

I have been a nurse for 25 years and I have been working for Bupa since 2004.


I was born in India where I was working as a nurse before I moved over to the UK. My favourite part about my job is taking care of residents and making them comfortable and happy.


I live locally in Ardenlea Grove with my wife and two teenage children. In my spare time I enjoy spending time with my family, and my hobbies include swimming and sport, especially cricket!

Nutee

Nutee Mitchell-Barnes

Job Title: Senior House Keeper Joined: 2012

I have been working for Bupa for 6 years. I love my job because it is varied from day to day. I am proud of my team, we all work together to keep our Home looking beautiful and clean.

John

John Billing

Job Title: Maintenance Operative Joined: 2021

I have worked for Bupa for a number of years, my previous role being Chef Manager. As the Maintenance Operative, l found my role to be a highly dynamic and interesting one. I have new tasks to face every day, and I like that no day is the same. I enjoy the challenges that this position brings and ensuring everything is of the best quality for our residents.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ardenlea Grove Care Home to verify any information. View our terms and conditions. Ardenlea Grove Care Home has an Enhanced Service - more info.