Ardenlea Grove Care Home

19/21 Lode Lane, Solihull B91 2AB
Review Us
9.5 99 Reviews
  • Ardenlea Grove Care Home, Solihull
Personalised care and support plans are provided at Ardenlea Grove, for both long-term care and shorter stays. A team of professional and experienced staff provide residential, nursing and dementia care, whether that's for long or short stays or for respite.

The attractive purpose-built home is set over three floors and offers well-equipped facilities and accommodation. Rooms offer ensuite bathrooms and 24-hour call systems and most have views of the landscaped gardens.

Residents can choose to eat in the welcoming dining room or in the privacy of their own rooms, enjoying meals that are freshly prepared to suit individual tastes and diets. Snacks and drinks are available throughout the day and include sandwiches, drinks and fruit.

Residents can enjoy varied activities and events programme as well as regular trips and outings. Residents can also benefit from an onsite salon along with additional therapies and services.

The home boasts a pub within the Emerald Uni, aptly named the 'Emerald Inn' that care home staff tirelessly built. With its authentic look and feel it's a great place for residents to come together and enjoy a drink, play some games and even listen to music on the jukebox.

For more information about life in the home, please visit their Facebook page, search 'Bupa UK Ardenlea Grove Care Home'.
Show Ardenlea Grove Care Home on the Map

Care Provided by Ardenlea Grove Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1210
  • Self-Funded Residential Dementia Care: from £1260
  • Self-Funded Nursing Care: from £1450
  • Self-Funded Nursing Dementia Care: from £1500
  • RESPITE Self-Funded Residential Care: from £1330
  • RESPITE Self-Funded Residential Dementia Care: from £1385
  • RESPITE Self-Funded Nursing Care: from £1595
  • RESPITE Self-Funded Nursing Dementia Care: from £1650

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

These prices are only a guideline, please contact Ardenlea Grove Care Home to find out the exact price for your requirements.

Contact Ardenlea Grove Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Ardenlea Grove Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Sanah Zahid (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (59)

Ardenlea Grove Care Home Reviews (99)

9.5

Ardenlea Grove Care Home has a Review Score of 9.5 (9.524) out of 10, based on 32 reviews in the last 2 years.
Over all time Ardenlea Grove Care Home has 99 reviews.

Overall Experience
  • 57
  • 36
  • 1
  • 2
  • 3
Date Published
  • 99
  • 13
  • 18
  • 32
  • 67
Reviewer Connection to Ardenlea Grove Care Home
  • 40
  • 17
  • 9
  • 8
  • 6
  • 4
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 99, showing 61-80
Review from Susan G (Daughter of Resident) published on 22 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank the staff at Ardenlea Grove enough for the way that they have cared for my dad during this pandemic. We have managed to see dad twice through the window and two of the staff have pushed his bed to the window so that we can see him. He looks immaculate, his room is clean and fresh. How
the staff have kept this level of hygiene up is a credit to them. When Mum phones for an update they are happy and reassuring and have put my mum's mind at ease. I really cannot thank them enough - they are a fantastic bunch of people and they have all worked together for a long time now - you're doing wonders all of you. Thank you for looking after my dad so well!
Reply from Greta Narbutaityte, Customer Adviser at Ardenlea Grove Care HomeWe are very happy to hear you are satisfied with the quality of our care. Thank you for your kind words.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sara (Great-Niece of Resident) published on 21 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
From day one my aunt had outstanding care. The room was beautiful with a lovely garden view. It was always clean. Most of all the staff were so caring and dedicated. Thank you to the team and management at Ardenlea Grove. I would highly recommend for anyone looking for a care home.
Reply from Greta Narbutaityte, Customer Adviser at Ardenlea Grove Care HomeWe always appreciate feedback from family members and friends. Thank you for the kind comments.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Robert R (Resident) published on 31 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is very clean, staff are very caring and friendly. Highly professional staff and work together as an excellent team. Food and accommodation are very good. The floor I was on was Sapphire Suite.
Reply from Greta Narbutaityte, Customer Adviser at Ardenlea Grove Care HomeThank you for taking the time to leave such a lovely review, we are very glad to hear you are happy with the quality of our care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J M (Daughter of Resident) published on 27 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was due to go to Ardenlea 2 weeks ago. My visit to them was excellent as I was doing it as an emergency as the hospital were discharging Mum. The staff could not have been more helpful when I told them that Mum had died. I wish my mum could have spent her last two weeks there.
Reply from Greta Narbutaityte, Customer Adviser at Ardenlea Grove Care HomeWe are very sorry about your loss, thank you for the kind words.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Alan W (Resident) published on 24 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very pleasant time; with consistent care and attention from most caring staff.
Reply from Greta Narbutaityte, Customer Adviser at Ardenlea Grove Care HomeThank you for the kind comments, we really appreciate it.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L B (Daughter of Resident) published on 4 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was looked after very well. The only criticism I have is that more often than not the food was lukewarm. This may be because mom preferred to eat late and I appreciate it is difficult to manage. My only other observation is that rooms should have telephones as my mother cannot use a mobile
phone!
Reply from Greta Narbutaityte, Customer Adviser at Ardenlea Grove Care HomeWe really appreciate your feedback. We will discuss it with the home’s manager to help us continually improve our service.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Caroline P (Daughter of Resident) published on 24 January 2020 Submitted via Website • Report
Overall Experience 2.0 out of 5
Daughter of 66yr old Lady placed in the care home for respite care and physio to get well enough to go home. She spent two nights in the care and her mobility was improving when the agency nurse took it upon herself to call 999 and dispose of my mother to hospital citing deterioration (not true). Total
disregard for the patient's mental health and to up and move her at 5 pm alone to then have her wait in hospital corridors. In my opinion, they have a lack of care for their patients in most need. Their decision-making process does not involve discussing with the family the best options for the patient.
Reply from Greta Narbutaityte, Customer Adviser at Ardenlea Grove Care HomeWe are concerned to hear this. Could you please contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we could discuss this further.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tracey W (Daughter of Resident) published on 9 January 2020 Submitted via Website • Report
Overall Experience 1.0 out of 5
Extremely poor care to 93-year-old end of life resident.
Countless errors in nursing care. Ambulance services called several times due to lack of care by nursing staff.
No water in the room for long periods of time.
Resident had two falls with no report done or safety measures put in place.
Food
appalling.
Staff rude and unsympathetic to end of life resident.
Disgusting.
Do not put your loved one in this place, you will regret it.
Reply from Greta Narbutaityte, Customer Adviser at Ardenlea Grove Care HomeWe are concerned to hear this. Could you please contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we could discuss this further?
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Susan G (Daughter of Resident) published on 24 December 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My dad has been at Ardenlea now for four years now. The staff there are so lovely and it has a warm cosy feel. My dad has advanced dementia and is now in bed 24/7. Whenever I walk into his room, it always smells clean and fresh and Dad always looks well kept. Big thanks to the staff - you care about
my dad and I thank you. It has been nice over the years observing the other residents and sad too when they pass. All the staff are nothing but respectful and I often have a giggle to myself when I see one of them sat down painting a residents fingernails - well done - I wouldn't/couldn't have wanted better for my dad.
Reply from Catherine Smith, Senior Marketing & Development Manager at Ardenlea Grove Care HomeThank you for your lovely review. I am so pleased to hear how happy you are with your Dad's home. I will pass on your comments to all the staff. Best wishes
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Diane B (Wife of Resident) published on 10 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so glad I found Ardenlea Grove Care Home for my husband. He is well looked after by all the staff who are kind, caring and respectful of individuals needs. The home is well run, clean and tidy and the day room is bright and cheerful. I know my husband is well cared for. He is quite poorly at the
moment but I know he is in safe hands.
Reply from Greta Narbutaityte, Customer Advisor at Ardenlea Grove Care HomeThank you for your kind words. We are very happy to hear you can feel at ease with your husband in our care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Eileen P (Daughter of Resident) published on 28 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff treat my father with respect and are all very friendly. His dignity is ensured at all times. I couldn't have hoped for a better care home experience. Excellent food.
Reply from Greta Narbutaityte, Customer Adviser at Ardenlea Grove Care HomeWe appreciate your kind words. Thank you for trusting us with your father's care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R P (Husband of Resident) published on 28 November 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
General care is good. Not impressed by management - too little continuity.
Reply from Greta Narbutaityte, Customer Adviser at Ardenlea Grove Care HomeThank you for your feedback. We will discuss your feedback with the home’s manager to help us continually improve our service.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B B (Niece of Resident) published on 28 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The regular staff team on Sapphire are kind and helpful, however, their approach to care changes noticeably when understaffed and overworked. They have supported my aunt with improving her health and confidence in mobility, however, socially I feel the residents would value less time spent in the room
and more activities that are engaging and graded better for ability and awareness. Meals are almost the same every week, more variety needed.
Reply from Greta Narbutaityte, Customer Adviser at Ardenlea Grove Care HomeThank you for taking the time to leave your review. We will discuss your feedback with the home’s manager to help us continually improve our service.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Diane T (Friend of Resident) published on 28 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is my second friend who has been in Ardenlea Grove and both have been happy here and well looked after by the staff.
Reply from Greta Narbutaityte, Customer Adviser at Ardenlea Grove Care HomeWe really appreciate the kind words, thank you for your review.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Linda W (Daughter of Resident) published on 26 November 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Staff are engaging and caring. Understanding my mom's medical needs and making her comfortable and safe. I can't thank the staff enough.
Reply from Greta Narbutaityte, Customer Adviser at Ardenlea Grove Care HomeThank you for your praise. We are very happy to hear you can feel at ease with your mother in our care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P J (Son of Resident) published on 15 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When mum arrived, she was a shell of her former self. All of this changed within a few days. Her confidence and overall well-being returned and it was a joy to see the mum we all knew come back to us. Mum went home after rehabilitation but to the day she passed away, on the 19th September 2019, she
never forgot (and neither did we) the brilliant treatment she received. Thank you to everybody.
Reply from Greta Narbutaityte, Customer Adviser at Ardenlea Grove Care HomeThank you for taking the time to leave such a lovely review. We are very saddened to hear about your mothers passing. Please accept our sincerest condolences and let us know if there is anything we can do to help you through such a difficult time.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E C (Daughter of Resident) published on 16 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has had a very comfortable stay at Ardenlea Grove. Staff are very friendly and caring with patients and visitors.
Reply from Greta Narbutaityte, Customer Adviser at Ardenlea Grove Care HomeThank you. We are very happy to hear you can feel at ease with mum in our care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Marcus S (Resident) published on 19 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The only thing letting the side down was cleanliness of utensils.
Reply from Greta Narbutaityte, Customer Adviser at Ardenlea Grove Care HomeThank you for taking the time to leave your review. We will certainly pass your comments on to the manager.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Rex R (Stepson of Resident) published on 4 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stepmother was only here 12 hours before she passed away.
Her care was first class and my aftercare by the staff was also first class.
Reply from Greta Narbutaityte, Customer Adviser at Ardenlea Grove Care HomeThank you for your kind words. We are saddened to hear about your loss, we hope we did everything possible to help you and your family through such a difficult time. Hopefully you can go away from this feeling like your stepmother received the best possible care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Margaret H (Resident) published on 7 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been to Ardenlea on 3 occasions and every time received a warm welcome and cheerful professional care. The food is well prepared and delicious. My mobility is poor and I stay when my family are away. I look forward to my visits.
Reply from Greta Narbutaityte, Customer Adviser at Ardenlea Grove Care HomeThank you for your kind words. We are delighted to hear you enjoy staying in our care home. We hope to see you again soon.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.5 (9.524)

Overview of Review Score

The Review Score of 9.5 (9.524) out of 10 for Ardenlea Grove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.524 for Ardenlea Grove Care Home is calculated as follows: ( (214 Excellents x 5) + (137 Goods x 4) + (18 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 370 Ratings = 4.524
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ardenlea Grove Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 05 Feb 2026

Spacious rooms available for permanent and short stay. Contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (7)

Meet the Team (4)

Sanah

Sanah Zahid

Job Title: Home Manager Joined: 2024

I am a qualified nurse with previous experience working in both hospitals and care home settings.


I enjoy working in a care home environment due to its homely atmosphere, where residents and staff come together as an extended family.


I joined Ardenlea Grove in February 2024 as Clinical Deputy Manager and have since progressed into the role of Home Manager. I am passionate about providing high-quality, person-centred care and supporting both residents and staff to feel safe, valued and supported every day.


In my spare time, I enjoy spending time with my family and like learning new things - I love to be creative!

Skaria

Skaria Kakkamadathil Joseph

Job Title: Registered Nurse Joined: 2004

I have been a nurse for 25 years and I have been working for Bupa since 2004.


I was born in India where I was working as a nurse before I moved over to the UK. My favourite part about my job is taking care of residents and making them comfortable and happy.


I live locally in Ardenlea Grove with my wife and two teenage children. In my spare time I enjoy spending time with my family, and my hobbies include swimming and sport, especially cricket!

Nutee

Nutee Mitchell-Barnes

Job Title: Senior House Keeper Joined: 2012

I have been working for Bupa for 6 years. I love my job because it is varied from day to day. I am proud of my team, we all work together to keep our Home looking beautiful and clean.

John

John Billing

Job Title: Maintenance Operative Joined: 2021

I have worked for Bupa for a number of years, my previous role being Chef Manager. As the Maintenance Operative, l found my role to be a highly dynamic and interesting one. I have new tasks to face every day, and I like that no day is the same. I enjoy the challenges that this position brings and ensuring everything is of the best quality for our residents.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ardenlea Grove Care Home to verify any information. View our terms and conditions. Ardenlea Grove Care Home has an Enhanced Service - more info.