Ardenlea Grove Care Home

The receptionist and nursing staff are excellent, very friendly, professional, willing to help especially in these (covid 19) times. The bathroom in my mother's room smells and I told the nurse and he took care of that. The carpets on Sapphire floor look like they should be replaced. WiFi should be offered to relatives while here.

The manager is so happy to help and assist you where she can, the receptionist always has a smile for you and a friendly word. The care staff are both diligent and extremely caring, ensuring that your person is always well looked after. Nobody ever minds if you want a chat to see how things are going and will always keep you well informed. I believe that Ardenlea Grove Care Home has a happy well-led team of staff who all work together with the goal of ensuring that every resident is happy, safe, comfortable and well cared for.

The care my mother is receiving is excellent and even though she is in the last stages of her life she smiled for the first time in ages and this is due to the exemplary care she is getting.

Staff extremely kind, helpful, and professional. Dedicated to their work to provide good service, dignity, and support. One staff member, in particular, is extremely helpful, supportive, and kind.

My mum's stay at Ardenlea Grove was in short stay for only 4 weeks before she passed away, but we were all made to feel welcome as part of a family with all the staff from the reception to the nursing and caring staff. The dedication of all the staff is commendable and always shown a generosity od compassion and care especially at the time when mum passed away.

It was virtually impossible to decide which nursing home for our wonderful Mom. We decided on Ardenlea Grove because of the 'feel' and 'pride' exuded from the manager and staff. We were not wrong. Our mother has now settled in and been a resident for some 8 weeks. She is well looked after and the staff are always there for her. We now can settle as a family, that our fantastic Mom is being treated with dignity and care. Thank you.

Nan was cared for so well. The management and staff work so hard and nothing was too much trouble. Nan came for a short stay and spoke highly of the care and attention she received. We were worried about Nan being in a home but we were completely reassured.

My mother has been at Ardenlea Grove for just over three years. The purpose of this review is to comment on how the staff have dealt with the pandemic. A massive thank you to the staff and management who have had to adapt to this fluid situation and keep residents safe and comfortable during the most worrying of times. Communication from management has been very good, keeping relatives informed of current visiting rules, and using technology to maintain communication between relatives and residents in a safe way.

Our now 97-year-old mom has been at Ardenlea Grove for two years. Again, high praise for the staff on Emerald floor for their continuing kindness and care given to our mom. When phoning for updates, staff are happy and reassuring with all information regarding her well being. Thank you to all the team on Emerald and management for all your hard work, especially during these unprecedented times.

There were certain times of day when they were unavoidably busy - these are extraordinary times and therefore this was understandable. At her own very definite wish she wished to return to her sheltered accommodation - this time with live-in care. The family would have been happy should she have decided to stay. We would definitely choose this care home again if necessary. Thanks to everyone.

Our mother was admitted just before Christmas after an admission to hospital after breaking her hip. She was anxious and upset at times. She needed a lot of reassurance. The staff at Ardenlea Grove were understanding, compassionate and caring. They took their time to get to know Mum and I am sure this aided her recovery. She had a private room with an en-suite bathroom which was important to a lady who values her privacy. We, as a family were reassured that our mum was in good hands during this very worrying time.

The staff are all helpful and nothing is too much trouble for them. I have no worries about my husband and I know he is being well looked after and cared for.

My mum has received excellent care at Ardenlea Grove Care Home. She loves the activities each day and day to day care is top standard. The carers are so competent, professional and caring and my mum is very content at Ardenlea. Thank you to all the staff.

I wish to express a massive thank you to all the staff and nurses on the Emerald Floor for the excellent care and affection that showered my mother during her stay. The carers, of which 3 were young men showed such compassion, not just to my mother, but to other residents with dementia. Sincere thanks again.

I cannot thank the staff at Ardenlea Grove enough for the way that they have cared for my dad during this pandemic. We have managed to see dad twice through the window and two of the staff have pushed his bed to the window so that we can see him. He looks immaculate, his room is clean and fresh. How the staff have kept this level of hygiene up is a credit to them. When Mum phones for an update they are happy and reassuring and have put my mum's mind at ease. I really cannot thank them enough - they are a fantastic bunch of people and they have all worked together for a long time now - you're doing wonders all of you. Thank you for looking after my dad so well!

From day one my aunt had outstanding care. The room was beautiful with a lovely garden view. It was always clean. Most of all the staff were so caring and dedicated. Thank you to the team and management at Ardenlea Grove. I would highly recommend for anyone looking for a care home.

The home is very clean, staff are very caring and friendly. Highly professional staff and work together as an excellent team. Food and accommodation are very good. The floor I was on was Sapphire Suite.

My mother was due to go to Ardenlea 2 weeks ago. My visit to them was excellent as I was doing it as an emergency as the hospital were discharging Mum. The staff could not have been more helpful when I told them that Mum had died. I wish my mum could have spent her last two weeks there.

A very pleasant time; with consistent care and attention from most caring staff.

My mother was looked after very well. The only criticism I have is that more often than not the food was lukewarm. This may be because mom preferred to eat late and I appreciate it is difficult to manage. My only other observation is that rooms should have telephones as my mother cannot use a mobile phone!