Bucknell Close, 39/41 Lode Lane, Solihull B91 2AF
Tailored care packages at Ardenlea Court include nursing, palliative and nursing dementia care for both short and long term stays.
Situated in a peaceful suburb of Solihull, the purpose-built home offers homely yet modern and comfortable accommodation. All bedrooms are pleasantly decorated and offer ensuite bathrooms as well as views and direct access to the gardens.
Food at Ardenlea Court consists of a varied nutritious menu. Cold alternatives and light bites are always available, as well as homemade cakes and mid-morning teas and coffees.
A varied programme of activities includes film mornings in the cinema room and ever popular Pets as Therapy dog visits. All activities are organised to suit residents’ abilities and interests. Services include visits from GPs and opticians and there is also onsite physiotherapy.
Group: Bupa Care Homes
Person in charge: Mary Khan (General Manager)
Local Authority / Social Services: Solihull Metropolitan Borough Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability
Specialist Care Categories: Alzheimer's
Admission Information: Ages 65+.
Single Rooms: 60
Rooms with ensuite WC: 60
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Ardenlea Court Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.6 (maximum of 10) for Ardenlea Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 30 Reviews over all time. This Average Rating is also the rating value for Ardenlea Court Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 18 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.624 for Ardenlea Court Care Home is calculated as follows: ( (238 Excellents x 5) + (102 Goods x 4) + (16 Satisfactorys x 3) ) ÷ 356 Ratings = 4.624
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Ardenlea Court Care Home is based on 18 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 18 Reviews ÷ 12 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Ardenlea Court Care Home has a Review Score of 9.6 (9.624) from 30 Reviews
Review submitted from a Postal Card by Margaret E (Resident) on Wednesday 7 March 2018. Relates to February 2018.
The whole staff were unbelievable with care and kindness.
How likely would you be to recommend Ardenlea Court Care Home? Extremely Likely
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Jayne Duck, Customer services administrator at Ardenlea Court Care Home responded to this review on 07 Mar 2018:
Thank you for your review and such kind words about our staff.
Review submitted from a Postal Card by Michael L (Resident) on Tuesday 20 February 2018. Relates to January 2018.
I was pleasantly surprised by the care I received.
How likely would you be to recommend Ardenlea Court Care Home? Likely
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Jayne Duck, Customer Services Administrator at Ardenlea Court Care Home responded to this review on 21 Feb 2018:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home.
Review submitted from a Postal Card by Diana C (Resident) on Monday 29 January 2018. Relates to January 2018.
During my stay, I have been treated with the utmost respect and dignity.
My rehab and care have been second to none and I feel very lucky to have spent time here.
How likely would you be to recommend Ardenlea Court Care Home? Extremely Likely
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Jayne Duck, Customer services administrator at Ardenlea Court Care Home responded to this review on 29 Jan 2018:
Thank you for your review. I hope you are now feeling better and hope that you will come and stay with us again for some respite care.
Review submitted from a Postal Card by M J (Respite Resident) on Tuesday 5 December 2017. Relates to November 2017.
Thank you very much for your care and attention. It got me back on my feet ready to go home. I would definitely recommend this home.
Thank you.
How likely would you be to recommend Ardenlea Court Care Home? Extremely Likely
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Jayne Duck, Customer services administrator at Ardenlea Court Care Home responded to this review on 05 Dec 2017:
Thank you for your review. I'm so glad that you are feeling better and have now returned home. I hope that if you wish to have a bit of pampering in the future you will come and stay with us again for some respite care.
Review submitted from a Postal Card by H S (Son of Resident) on Friday 1 December 2017. Relates to October 2017.
Very caring staff who tend to all your needs including dietary needs.
Very friendly and would recommend to anyone.
How likely would you be to recommend Ardenlea Court Care Home? Extremely Likely
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Jayne Duck, Customer services administrator at Ardenlea Court Care Home responded to this review on 01 Dec 2017:
Thank you for your review and kind words about our staff.
Review submitted from a Postal Card by Olive M (Respite Resident) on Wednesday 20 September 2017. Relates to September 2017.
Apprehensive about the home and worried I would not walk again. But the kindness, support and encouragement from everyone gave me confidence and spurred me on.
Care was excellent and sympathetic to my needs. I never felt anything was too much trouble. Everyone was so kind and always had a smile.
How likely would you be to recommend Ardenlea Court Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Ardenlea Court Care Home responded to this review on 21 Sep 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager
Review submitted from a Postal Card by Diane H (Resident) on Wednesday 13 September 2017. Relates to August 2017.
I was moved to Ardenlea Court from the hospital. My husband and I would like to say that the staff are excellent. The food is lovely. My room was very clean and tidy. I would recommend Ardenlea Court to everybody. Keep up the good work.
How likely would you be to recommend Ardenlea Court Care Home? Extremely Likely
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Jayne Duck, Customer services administrator at Ardenlea Court Care Home responded to this review on 14 Sep 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by Roslyn T (Friend of Resident) on Tuesday 22 August 2017. Relates to August 2017.
I have visited the home daily since Monday 7th August and have been particularly impressed by the kindness and care shown to residents by the events organiser. She is light-hearted and happy in her contact with everyone. She is keen to encourage residents to participate in activities - essential to keeping people upbeat and optimistic in their outlook!
Many of the staff are helpful and very pleasant too. Many thanks to them.
How likely would you be to recommend Ardenlea Court Care Home? Extremely Likely
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Jayne Duck, customer services administrator at Ardenlea Court Care Home responded to this review on 23 Aug 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager
Review submitted from a Postal Card by Kemp P (Respite Resident) on Tuesday 15 August 2017. Relates to August 2017.
I have enjoyed being in Ardenlea for my rehab. I have been well treated mostly and well fed. My room has always been well cleaned and with little fuss. A very enjoyable stay with helpful staff.
How likely would you be to recommend Ardenlea Court Care Home? Likely
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Jayne Duck, Customer Services Administrator at Ardenlea Court Care Home responded to this review on 16 Aug 2017:
Thank you for your review. I'm so glad to hear that you have enjoyed your stay with us and enjoyed the food.
Review submitted from a Postal Card by Kathleen L (Resident) on Friday 11 August 2017. Relates to August 2017.
The staff were all very kind and couldn't do enough to help me. Thank you so much.
How likely would you be to recommend Ardenlea Court Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Ardenlea Court Care Home responded to this review on 14 Aug 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager
Review submitted from a Postal Card by June B (Resident) on Thursday 10 August 2017. Relates to April 2017.
Overall, everything is very satisfactory with a happy atmosphere which is everything when you are not well.
How likely would you be to recommend Ardenlea Court Care Home? Likely
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Jeanette Holding, Customer Service Advisor at Ardenlea Court Care Home responded to this review on 10 Aug 2017:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home.
Review submitted from a Postal Card by Michael V (Resident) on Thursday 10 August 2017. Relates to July 2017.
The staff were very good.
The care home was very clean.
The food was good.
How likely would you be to recommend Ardenlea Court Care Home? Extremely Likely
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Jeanette Holding, Customer Service Advisor at Ardenlea Court Care Home responded to this review on 10 Aug 2017:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by Greta N (Daughter of Resident) on Monday 7 August 2017. Relates to July 2017.
I cannot speak highly enough of the care and support my mother, of 91, had at Ardenlea Court during her recent stay, after a fall at home. The staff were wonderful - caring and kind at all times and they helped to return my mother to independence once again with their encouragement and support. Ardenlea Court has a happy and welcoming atmosphere and the residents also benefit from an excellent activities calendar, particularly very uplisting musical entertainment to lift the spirits. Thank you Ardenlea.
How likely would you be to recommend Ardenlea Court Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Ardenlea Court Care Home responded to this review on 14 Aug 2017:
Thank you for your review. I'm so glad to hear that your mum is now back at home and living independently again and how good the staff were with her.
Review submitted from a Postal Card by Pauline P (Resident) on Wednesday 28 June 2017. Relates to June 2017.
I have spent two weeks here. I find all staff easy to approach and talk to. If assistance is needed urgently, they are with me very quickly. I find the place very clean and tidy at all times. They are ready to help me wash and dress and don't mind if personal requests are made, such as washing lower half of body, in my case lower legs, to apply cream given by the doctor to cure very dry flaky skin. I would recommend this home to anyone, as service here is first class.
How likely would you be to recommend Ardenlea Court Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Ardenlea Court Care Home responded to this review on 07 Jul 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager
Review submitted from a Postal Card by T O (Resident) on Wednesday 7 June 2017. Relates to June 2017.
Most of the staff were helpful if approached in a friendly manner. Food was often very good.
How likely would you be to recommend Ardenlea Court Care Home? Likely
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Tom M, Customer Service Administrator at Ardenlea Court Care Home responded to this review on 09 Jun 2017:
We're thankful for your feedback.
Review submitted from a Postal Card by A F (Resident) on Friday 26 May 2017. Relates to May 2017.
Friendly and supportive recovery facility. Good support from all members of staff. Room is clean and comfortable.
How likely would you be to recommend Ardenlea Court Care Home? Extremely Likely
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Simone Berkeley, Customer Service Advisor at Ardenlea Court Care Home responded to this review on 31 May 2017:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
The Bupa Customer Care Team.
Review submitted from a Postal Card by Ronald T (Resident) on Monday 15 May 2017. Relates to April 2017.
Very good.
Staff very good.
How likely would you be to recommend Ardenlea Court Care Home? Extremely Likely
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Emily Wilson, Customer Service Administrator at Ardenlea Court Care Home responded to this review on 19 May 2017:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home. I am so pleased that you would recommend this home to others. The Bupa Customer Care Team.
Review submitted from a Postal Card by G T (Husband of Resident) on Monday 15 May 2017.
Friendly and helpful staff.
How likely would you be to recommend Ardenlea Court Care Home? Extremely Likely
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Simone Berkeley, Customer Service Advisor at Ardenlea Court Care Home responded to this review on 18 May 2017:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
The Bupa Customer Care Team.
Review submitted from a Postal Card by Jack T (Resident) on Thursday 13 April 2017. Relates to March 2017.
Second visit here, 100% improvement. Facilities and staff very good and most can't do enough for you. Physio has helped me greatly, a welcome relief. Nursing is excellent.
How likely would you be to recommend Ardenlea Court Care Home? Extremely Likely
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Emily Wilson, Customer Service Administrator at Ardenlea Court Care Home responded to this review on 19 Apr 2017:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home. The Bupa Customer Care Team.
Review submitted from a Postal Card by J J (Resident) on Wednesday 12 April 2017. Relates to March 2017.
I was well looked after and taken care of.
My treatment could not really have been any better.
How likely would you be to recommend Ardenlea Court Care Home? Extremely Likely
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Emily Wilson, Customer Service Administrator at Ardenlea Court Care Home responded to this review on 19 Apr 2017:
Thank you for your kind review. I am so pleased that you are happy with the care you received at Ardenlea Court. The Bupa Customer Care Team.
Review submitted from a Postal Card by Maureen M (Resident) on Wednesday 29 March 2017. Relates to March 2017.
I think the staff are wonderful and work very hard. I think it is good to have such good staff.
How likely would you be to recommend Ardenlea Court Care Home? Extremely Likely
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Jamie, National Development Manager at Ardenlea Court Care Home responded to this review on 30 Mar 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by Reysheda P (Resident) on Tuesday 28 March 2017. Relates to March 2017.
The quality of care was very good and the staff there are very helpful at all times facilities and comfort and excellent. Entertainment and a live singer on another day. I enjoyed it very much, very therapeutic. I enjoyed my recovery stay at Ardenlea Court and I would definitely recommend it.
How likely would you be to recommend Ardenlea Court Care Home? Extremely Likely
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Jamie, National Development Manager at Ardenlea Court Care Home responded to this review on 30 Mar 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by N N (Resident) on Monday 27 March 2017.
I came back to Solihull and arrived here for rehab and physio from another hospital. All the staff are great people and Solihull is lucky to have them. Thank you.
How likely would you be to recommend Ardenlea Court Care Home? Likely
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Emily Wilson, Customer Service Administrator at Ardenlea Court Care Home responded to this review on 04 Apr 2017:
Thank you so much for your lovely review, I am so pleased that you are happy with the home. The Bupa Customer Care Team.
Review submitted from a Postal Card by Reysheda P (Resident) on Thursday 23 March 2017. Relates to March 2017.
My stay in Ardenlea Court Care Home is excellent. I am making a good and fast recovery in such a short time. I would highly recommend Ardenlea Court Care Home.
How likely would you be to recommend Ardenlea Court Care Home? Extremely Likely
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Jamie, National Development Manager at Ardenlea Court Care Home responded to this review on 24 Mar 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Review submitted from a Postal Card by J U (Resident) on Monday 13 March 2017. Relates to February 2017.
As an NHS patient using Ardenlea Services, I have found the facilities to be of a very high standard. The staff are polite, helpful and friendly enabling me to benefit fully from the home's facilities in my rehabilitation programme.
How likely would you be to recommend Ardenlea Court Care Home? Extremely Likely
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Emily Wilson, Customer Service Administrator at Ardenlea Court Care Home responded to this review on 15 Mar 2017:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by J H (Resident) on Friday 10 March 2017. Relates to February 2017.
I feel that I am well looked after, well fed and people care and that is a good thing in this day and age. I realise that under the circumstances, this is the best place I could be. I know that my children have peace of mind now because they know I'm safe and well cared for.
How likely would you be to recommend Ardenlea Court Care Home? Likely
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Emily Wilson, Customer Service Administrator at Ardenlea Court Care Home responded to this review on 15 Mar 2017:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by W J S (Wife of Resident) on Thursday 9 February 2017. Relates to January 2017.
My husband has been warm and comfortable. Night shift staff are wonderful. Response from carers in the day is not as fast. Food very good.
How likely would you be to recommend Ardenlea Court Care Home? Extremely Likely
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Jayne Duck, Customer services administrator at Ardenlea Court Care Home responded to this review on 15 Feb 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Review submitted from a Website Submission by Paul T (Son of Resident) on Thursday 17 November 2016. Relates to November 2016.
This care home has looked after my Mum for the last nine months with all the care, safety and security I would expect from a good Home, The rooms are clean and well maintained. The caring staff are great and very helpful, Mum entered the home for end of life care and she is still there today with the best care you could wish for. Yes, I would say a very well run home.
How likely would you be to recommend Ardenlea Court Care Home? Extremely Likely
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Rose Pickering, Customer Service Administrator at Ardenlea Court Care Home responded to this review on 21 Nov 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by Irene J (Sister of Resident) on Tuesday 1 November 2016. Relates to September 2016.
This care home is AMAZING. We could not fault anything, from the cleaners to the nursing staff, they were brilliant. Be proud of this care home. It's the best there is, Ardenlea Court Care Home - Solihull. It should be an award winning home!
How likely would you be to recommend Ardenlea Court Care Home? Extremely Likely
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Jayne Duck, Customer Servicies Administrator at Ardenlea Court Care Home responded to this review on 02 Nov 2016:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Review submitted from a Website Submission by Gillian (Daughter of Resident) on Sunday 2 October 2016. Relates to September 2016.
As soon as you walk into Ardenlea Court Care Home, you are warmly greeted by their receptionist. It is a 'busy' Nursing home. The nursing staff/carers are dedicated to looking after their residents, and to me, they give 100%. My father's room is always clean and tidy. My fathers enjoys his cooked breakfast, and hot meals every day. The activities co-ordinator is warm and friendly to all residents and their families, plenty of activities to join in. My father looks forward to the PAT dog that visits weekly.
It is difficult when you are faced with the task of finding a home for your loved one, and the staff at Ardenlea Court Care Home make that road a little bit easier to go along.
How likely would you be to recommend Ardenlea Court Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Ardenlea Court Care Home responded to this review on 03 Oct 2016:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
April 2017
February 2016
There are currently no Care Home Idol entrants who have performed at Ardenlea Court Care Home