Ardenlea Court Care Home

Thanks.

I have been here for a few months now after being transferred from hospital and right from the off the staff were extremely kind and caring. The food is lovely and nothing is ever too much trouble. I honestly don't know what I'd do if I wasn't placed here. Thank you staff.

Our father was a resident for 5 weeks during the summer 2022. He was admitted for rehab following discharge from the hospital until a permanent place could be found for him or he was discharged home. He was previously diagnosed with dementia and was given a bed on the first floor due to this. He could walk assisted when he was admitted but during his time at Ardenlea Court he lost all his dignity and respect - although he did not complain once as he was a true gentleman. He was not supported and his care plan was not followed. He was often found slumped in his chair or bed by visitors, we had to ask for drinks and the majority of staff (not all) walked past the room without acknowledging him. This was not a one-off. Just to note - we never once saw anyone in the pub - apart from staff having meetings. In summary, he was completely let down and we have made formal complaints.

As a family, we were very grateful that the staff were so approachable and that they took the time to explain and to check we understood what was happening regards Mum's care plan. We used the hairdresser and chiropodist.

I wish we could repay you all more as a thank you does not suffice.

I have found the staff very helpful and friendly. Resident always looks clean and fresh, room is kept clean. I am very satisfied with everything and the resident seems happy and content. Thank you.

My husband has been given a good standard of care. He is always clean and tidy. The food has been excellent, has a good variety and always looks appetising. The room is kept clean and hygiene is good. The staff are generally welcoming and caring.

My father was moved from hospital on a temporary placement, while a more permanent place could be found. The staff are caring, friendly and were keen to know what Dad enjoyed eating. The home was clean and well maintained. There seemed to be plenty of staff around and ready to help. We as a family were very pleased with how Dad was cared for.

I very much appreciate the kind and efficient care received during my respite stay of 4 1/2 weeks. I would like to thank the organisation for obtaining the physio sessions necessary after my plaster was removed. This has enabled me to be sufficiently mobile to return home, Overall I would rate Ardenlea as good/excellent in all essential areas.

Excellent all-round service, had to wait at times when pressing the buzzer, however no problems.

It would be hard to find a more caring place than Ardenlea Court. Day and night nothing is too much trouble for the staff. It's impossible to find something to complain about.

The majority of the staff were excellent, all of the staff were at least good. Getting in touch by telephone was difficult and out of hours answering the door was slow. A few care items could be improved; ensuring the call button is always within reach, the same for the TV remote. Prompt responses to the call, to go to the toilet would be good. The food was good and the facilities nice too.

My father, aged 88 and alert, joined the home in September 2020 as he had Parkinson's. He had 4 or 5 weeks rehab first, and then decided to stay owing to the good care, excellent meals (he loves breakfast), the room with ensuite, and the modern facilities in a medium sized building. He has now been there 5 months and is happy there in spite of no visits (due to covid travel restrictions etc). Daily visits to the lounge, daily activities (games, visit to the "Pub" etc), but the opportunity to stay in his room if he wishes, has kept him occupied. Carers are lovely and are always jolly and happy to talk on the phone when I ring. Carers work hard to look after him - GP visits once per week, and the home have organised visits from a therapist (to encourage walking) and dietician. No landlines in the rooms, so residents must use their own mobile, or a communal (phone) handset - sometimes I cannot get through or the phone is in use. (Financial) admin is good. Good, all-round care and he is happy!

Clean and comfortable rooms which are serviced by an enthusiastic and sensitive group of staff carers. Leisure activities are appropriate and varied, with residents encouraged to take part in activities on a regular basis. Food options are of a high quality with a wide choice at every meal. Communication from the home is adequate.

I cannot rate the Ardenlea Court staff and patient care more highly. The staff consistently went above and beyond to look after Mum. They were compassionate, patient and accomodating, not just with Mum but also with us, her family. We will never forget their kindness, dedication and hard work. These are people who care and they made all the difference in our remaining time with Mum. From the bottom of our hearts, thank you.

The regular email updates from the new manager are also a great way of keeping families informed and are very much appreciated. Thank you.

The staff at Ardenlea Court looked after my mom for the last 3.5 years of her life. They were caring, kind, friendly and compassionate. They build strong relationships with their residents and go the extra mile. They should be very proud of what they do, providing care to those at the end of their lives. They have an amazingly difficult job and undertake this with dignity and respect for those in their care. Thank you, team.

The support provided to us during the last days of my aunt's life was phenomenal and I would have no hesitation in recommending the manager and the team to others in the future. I will always be grateful.

Lovely caring staff, attentive and helpful to family who they are looking after. Nice food and drinks and treats. Taken out for coffee, good activities.

Some very caring staff members but poor communication between teams and also with next of kin. Staff never consulted records in answer to my questions. Significant errors in admin system resulting in incorrect medical info being used for my mother - wrong allergy info, the wrong reason for admission, wrong tel no. Fortunately, no harm was done but it could have been so different. Physios produced a good outcome - improved mobility but compromised privacy. Decisions from one team meeting reported to Mum in front of several residents. Poor care from a couple of carers - not treating my mother with dignity or respect and gossiping about her within earshot.