The Priory Care Home

1 Shelly Crescent, Monkspath, Shirley, Solihull B90 4XA

The Priory Care Home, Solihull, West Midlands
The Priory Care Home, Solihull, West Midlands
The Priory Care Home, Solihull, West Midlands

The Priory understands the importance of creating a relaxing environment for its residents. The home welcomes those who require nursing, palliative, convalescence and respite care and creates a unique care plan for each resident upon arrival.

Situated in the pleasant area of Monkspath, the home has been specifically designed to meet the needs of older people. The Priory is surrounded by large enclosed gardens and benefits from a close location to local amenities and bus routes, while a GP surgery is just a short distance away. All bedrooms have en-suite facilities, a flat screen TV and a 24 hour call system.

Nutritionally balanced meals are prepared using fresh ingredients and a wide range of dishes are available to choose from. Resident’s birthdays are celebrated as are all traditional holidays ranging from Pancake Day to Christmas.

A dedicated activities room allows residents to pursue their own hobbies and share interests and a mobile library visits regularly.

Group: Bupa Care Homes

Person in charge: Stephen Whitfield (General Manager)

Local Authority / Social Services: Solihull Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 52 Service Users

Registered Care Categories*: Old Age • Physical Disability

Specialist Care Categories: Parkinson's Disease

Single Rooms: 52

Rooms with ensuite WC: 52

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on The Priory Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.6 The Priory Care Home has a Review Score of 8.6 (8.574)

The Review Score of 8.6 (maximum of 10) for The Priory Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews over all time. This Average Rating is also the rating value for The Priory Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.786 for The Priory Care Home is calculated as follows: ( (195 Excellents x 5) + (44 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 243 Ratings = 4.786

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.788 Points relating to the number of positive Reviews for The Priory Care Home is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 10.4 positive Reviews (52 registered maximum number of service users ÷ 5). 3 Reviews ÷ 10.4 Target = 0.288

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    18
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Priory Care Home?

  • Extremely LIKELY
    19
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Priory Care Home

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    4
  • Resident / Service User
    3
  • Brother-in-law of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • more

I have visited The Priory Care Home for six years during which time I have felt a strong sense of responsibility for a vulnerable lady.
I was impressed at the standard of care when choosing this care home and I have not changed my opinion. The residents are offered a varied daily activity programme. Staff are friendly and kind.

How likely would you be to recommend The Priory Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

Jayne Duck, Customer services administrator at The Priory Care Home responded to this review on 11 Sep 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

It was my first experience of a care home, I was there for respite. My room was lovely and sunny, the food was excellent.
The staff were very nice and came when I needed help. I only joined in with one activity as I was only there just under a week, but it was very enjoyable.

How likely would you be to recommend The Priory Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Emily Wilson, Customer Service Administrator at The Priory Care Home responded to this review on 04 Apr 2017:

Thank you for sharing your kind comments with us, I am so pleased you enjoyed your stay at The Priory. I will share your feedback with the home's manager. The Bupa Customer Care Team

Overall we are pleased with the priory care home. My only complaint is parking marked for visitors only, is constantly taken up by staff owned cars. We, therefore, have to park on the street which is awkward for my disabled wife.

How likely would you be to recommend The Priory Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Rose Pickering, Customer Service Administrator at The Priory Care Home responded to this review on 18 Jan 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Two weeks respite care after full hip replacement. The operation set me on the long road to recovery and improved mobility. Excellent staff. Many different personalities but all very kind and caring. No problems or complaints, only compliments. Some people might think rooms are a bit small.

How likely would you be to recommend The Priory Care Home? Neither Unlikely or Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Rose Pickering, Customer Service Administrator at The Priory Care Home responded to this review on 25 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

From the moment I went to view The Priory for my Gran I knew that she would get the most wonderful care. All the staff at The Priory are just simply fantastic, so caring, so friendly, they listen to the service user and the whole family and make their stay as comfortable as possible. Nothing is too much trouble. The team all work so well together and keep such a positive spirit. A special thank you to the nurses who cared for my Gran so well. We could not have asked for better support during those difficult days. From a health care background myself I could not recommend The Priory highly enough. (Special thanks to the chef for the cakes too!)

How likely would you be to recommend The Priory Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at The Priory Care Home responded to this review on 21 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My wife and I are extremely satisfied and delighted by the level of care and support offed by The Priory. The staff are wonderful and very caring and attentive. The food provided is excellent and very good choices.

How likely would you be to recommend The Priory Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Rose Pickering, Customer Service Administrator at The Priory Care Home responded to this review on 14 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My mother's care at The Priory was impeccable. From the time we arrived to be shown around through to the time of her death on 6th June. Staff- nurses and carers befriended mum, were kind, caring and very professional. She has some episodes of becoming very unwell and these difficult situations were managed very well. The liaison with the GP and Macmillian team was excellent in ensuring mum had the best possible care considering she has cancer, diabetes and needed pain management, as well as other symptoms. Mum and the family here always informed about her plan of care involved us always. The home was v.clean, comfortable and dietary and food intake monitored daily. The manager always visible and involved, activities good.

How likely would you be to recommend The Priory Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at The Priory Care Home responded to this review on 17 Aug 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

All the staff were very caring, thoughtful and considerate. Always ready to answer any questions. Caring and nursing standards were very high as were the hygiene and cleanliness. Good activities programme. Overall experience excellent. Would certainly recommend this care home.

How likely would you be to recommend The Priory Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Rachel Elliott, Customer Service Administrator at The Priory Care Home responded to this review on 03 Aug 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My mother was at 'The Priory Care Home, Solihull' for 5+ years. During that time, she was extremely well cared for and was treated with respect by the staff. They were friendly and attentive at all times. We could come and go at any time and she was always well dressed and cared for. I have absolutely no complaints. She was very happy there.

How likely would you be to recommend The Priory Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rachel Elliott, Customer Service Administrator at The Priory Care Home responded to this review on 03 Aug 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

I chose The Priory because of it's care rating and homely feel. My mother has always been very independent and this was her first time in respite care. She felt at home immediately and every time I rang she said all the staff without exception were wonderful and life was much easier there than at home. I had to be away for three weeks for medical reasons and was so relieved that she was so well cared for. Excellent many thanks.

How likely would you be to recommend The Priory Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at The Priory Care Home responded to this review on 18 May 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.

My mother has been in the above home for over 6 months and during that time has received exceptional care. All the staff are friendly and caring. This helps to provide a comfortable and reassuring environment to live in. All of our family are extremely satisfied with how my mother has settled into the home. This is mainly due to the help and care from the staff and the fact that she is able to join in the activities provided for her by the entertainments team.

How likely would you be to recommend The Priory Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Rose Pickering, Customer Service Administrator at The Priory Care Home responded to this review on 16 May 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.

My father spent his last few months being cared for at The Priory Care Home in Shirley. The staff where so attentive and really looked after him. We were honoured to have met such wonderful staff. Dad sadly passed away here on 11/4/16.

How likely would you be to recommend The Priory Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at The Priory Care Home responded to this review on 16 May 2016:

Firstly, please accept our condolences. Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.

My brother-in-law and his wife were given two rooms side by side, he was recovering from a stroke. His wife had dementia, both were well cared for. The staff were very caring and realised that my brother-in-law wanted to spend as much time as possible with his wife in the days before she died. The rooms were well appointed and contained everything that was needed. A special bed was provided for his wife. My brother-in-law enjoyed his food and the staff did their best to feed her. I don't think anything more could have been done for them. Thank you.

How likely would you be to recommend The Priory Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Rachel Elliott, Customer Service Administrator at The Priory Care Home responded to this review on 20 Apr 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

100% care and attention. Wonderful staff and activities.

How likely would you be to recommend The Priory Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rachel Elliott, Customer Service Administrator at The Priory Care Home responded to this review on 21 Apr 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My mother, aged 90, needed to recuperate from major thoracic surgery after being discharged from hospital and before moving to a permanent home in Oxford. Knowing the temporary nature of her stay the staff at The Priory have been kind, attentive and professional from the very moment of her arrival. She has recovered as well as one could possibly hope for and this is in no small measure due to the time she has spent there. A huge thank you and well done to all.

How likely would you be to recommend The Priory Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at The Priory Care Home responded to this review on 18 Mar 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.

Mother-in-law with late diagnosis of terminal lung cancer (metastasised) Prognosis of weeks. Died on 10th day of being in end of life care. Her view was "nothing is too much of them here - I couldn't ask for more". Her view was "nothing is too much trouble for them here I couldn't ask for more". She was treated with dignity at all times, with care and friendship, as were we, her family. We were able to spend time with her on Xmas Day, memories we will hold dear. The staff were amazing. Thank you.

How likely would you be to recommend The Priory Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

We couldn't have wished for a better place for dad to spend 2 weeks respite. The staff are so caring and kind, nothing is too much trouble.

How likely would you be to recommend The Priory Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff were informative and offered a sympathetic understanding of a difficult situation.

How likely would you be to recommend The Priory Care Home? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Our neighbour had made a decision to go to a care home. As she had no children she asked us to look at care homes. We sorted our a few and visited The Priory. She liked it from the first visit. We came again and still wanted it to be her new home. From the moment we saw it the staff were obliging and helpful, very clean not to big and a wonderful cosy feel. Exactly what my neighbour needed home from home. Not a typical care home. All the people staying there look happy and not sitting zombielike . If ever my husband and I needed to go somewhere this is really lovely.

How likely would you be to recommend The Priory Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This home has a very nice atmosphere and superb staff at all levels. Their care of my mum until her death at the end of August was exemplary. Mum loved here for 21 months and I never had a moments worry.

How likely would you be to recommend The Priory Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother moved to the home in June 2015, away from her home area to be closer to us. She immediately felt at home and all of the staff showed a high level of care and treated her like someone from their own family. They were very quick to identity potential health concerns and quickly contacted professionals. My mother enjoyed the range of activities or just the opportunity to review personal photos, sadly she had a bad fall but the staff quickly contacted the ambulance service and us. As we were on holiday she was accompanied to the hospital and supported until we arrived. The carers visited her several times and were always in contact.

How likely would you be to recommend The Priory Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at The Priory Care Home