The Priory Care Home

1 Shelly Crescent, Monkspath, Shirley, Solihull B90 4XA
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9.5 91 Reviews
  • The Priory Care Home, Solihull
The Priory understands the importance of creating a relaxing environment for its residents. The home welcomes those who require residential, nursing, palliative, convalescence and respite care and creates a unique care plan for each resident upon arrival.

Situated in the pleasant area of Monkspath, the home has been specifically designed to meet the needs of older people. The Priory is surrounded by large enclosed gardens and benefits from a close location to local amenities and bus routes, while a GP surgery is just a short distance away. All bedrooms have en-suite facilities, a flat-screen TV and a 24-hour call system.

Nutritionally balanced meals are prepared using fresh ingredients and a wide range of dishes are available to choose from. Residents' birthdays are celebrated as are all traditional holidays ranging from Pancake Day to Christmas.

A dedicated activities room allows residents to pursue their own hobbies and share interests and a mobile library visits regularly.

For more information about life in the home, please visit their Facebook page, search 'Bupa UK The Priory Care Home'.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 52 Service Users

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Cheryl Harbourne (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (52)

The Priory Care Home Reviews (91)

9.5

The Priory Care Home has a Review Score of 9.5 (9.547) out of 10, based on 31 reviews in the last 2 years.
Over all time The Priory Care Home has 91 reviews.

Overall Experience
  • 65
  • 19
  • 4
  • 2
  • 1
Date Published
  • 91
  • 14
  • 20
  • 31
  • 60
Reviewer Connection to The Priory Care Home
  • 33
  • 13
  • 6
  • 6
  • 5
  • 5
  • 5
  • 5
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 91, showing 1-20
Review from S H (Daughter of Resident) published on 23 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum was a resident for 5 1/2 years until her passing this month.
The nursing/care staff looked after her well and she was happy to be a resident.
However when I needed to deal with management (manager) it was extremely hard and disappointing. The bills were huge, so I feel the manager needs to be
available and efficient when queries are raised.
Reply from Fran Donno, Customer Service Adviser at The Priory Care Home

Thank you for taking the time to leave your review. We are glad to help you and your family through such a difficult time and we are saddened to hear about your loss. It is lovely to hear that your Mum was looked after and cared for well. We will discuss your feedback with the home's manager to help them continually improve their service.

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Review from Linda O (Daughter of Resident) published on 23 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was admitted in December 2020 during Covid. It was quite difficult at first due to the restrictions, but the staff were very friendly and patient with her throughout. During her stay (nearly 5 years) every member of staff who very pleasant and kind, and she really enjoyed her trip there before
dementia robbed her of her ability to fully participate in all the activities on offer. As she began to decline, both mentally and physically, she was always treated with dignity and kindness, and as a family we were all very happy with her care right up to the end.
Reply from Fran Donno, Customer Service Adviser at The Priory Care Home

Thank you for your kind review. We are glad to help you and your family through such a difficult time and we are very happy to hear you felt at ease with your Mother in our care. It is always lovely to hear words like "Kind" and "Pleasant" being used to describe our staff. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review from M R (Son of Resident) published on 10 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Priory has been my mother's home for nearly ten years now
Over that time I have seen a turnover of staff and managers
From my perspective I feel the home is running better than in any previous years
Weekend activities is a big plus and the staff seem to have a better focus on their job.
Reply from Lisa Henderson, Customer Care Advisor at The Priory Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their Mother is cared for and looked after. Please let us know if there is anything we can do to make Mother's stay as comfortable as possible.

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Review from M H (Sister-in-law of Resident) published on 9 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent introduction and tour of the care home, with a professional and friendly manager. All our questions were answered fully.
Transition from hospital to The Priory was seamless. Her room was ready, although it hadn't been redecorated from the previous occupant. There were initial issues with
the comfort of the bed, but these were addressed immediately. All staff are professional, courteous and friendly. Activities are available, but as yet my sister-in-law hasn't participated very much. She will take time to settle. I would recommend the care home.
Reply from Lisa Henderson, Customer Care Advisor at The Priory Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after. It is always nice to hear words like "Professional" and "Courteous" being used to describe our Staff. We hope to continue providing your Sister-in-law with the best possible care.

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Review from Clair E (Daughter of Resident) published on 8 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been overwhelmed with the care and support offered to my mother, and to me, as we negotiated the move. It is a big step and it could have gone badly wrong but the friendly, caring and supportive atmosphere have made such a difference.
I see other reviews complaining about the size of bathrooms
and the food and whilst I acknowledge they may have a point I would like to add that given the number of people being catered for and the choice I think what is offered is amazing. The en-suite space isn't large but there is always help to go to the bathroom or to a larger bathroom, the staff work to overcome the restrictions placed on them by the layout and it is better there is more room in the room and, frankly, that the price isn't too large. Larger spaces will ask for larger amounts of money and, from my experience, The Priory offers truly excellent value for money.
I have no hesitation in recommending The Priory.
Reply from Lisa Henderson, Customer Care Advisor at The Priory Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your Mother in our care. We hope to continue providing your Mother with the best possible care. It is great to hear you would recommend The Priory Care Home.

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Review from J H (Brother of Resident) published on 5 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On our introductory visit, we were impressed with the care home. We believed that my sister would settle down and thrive there. We had visited another care home to compare and contrast, but decided that The Priory Care Home would suit my sister's needs better. I am pleased to report that she has settled
in well and is beginning to participate in the various activities that are on offer. She likes the staff, who are very professional in their approach. Also, the staff are very friendly and approachable.
Reply from Fran Donno, Customer Service Adviser at The Priory Care Home

Thank you for your lovely words. We are so pleased to hear that your Sister has settled in well and that she is being looked after and cared for well. It is always wonderful to hear words like "Friendly" and "Approachable" being used to describe our staff and we hope to continue providing your loved one with the best possible care.

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Review from Malcolm C (Son of Resident) published on 1 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care home staff really work hard for the benefit of the residents. Theres always a varriaty of activities going on. The staff a very supportive to relatives / visitors of the residents, it's a really friendly atmosphere.
Reply from Lisa Henderson, Customer Care Advisor at The Priory Care Home

Thank you for your kind words. It is always nice to hear words like "Supportive" being used to describe our Staff. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review from Elaine K (Daughter of Resident) published on 1 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad is extremely well looked after by every member of the team. Staff have taken time to get to know my dad and therefore understand him and his needs. I honestly have only good things to say, I am so happy we chose here for dad.
Reply from Lisa Henderson, Customer Care Advisor at The Priory Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your Dad in our care. We hope to continue providing your Dad with the best possible care.

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Review from L H (Niece of Resident) published on 28 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were greeted by an extremely professional worker who conducted a tour of the care home, before we decided it was the right place for my Auntie.
On the day she moved in, a kind and friendly worker assisted with unloading the car and offered to bring a trolley to help with the move.
All staff have
been extremely warm and welcoming and have answered all questions.
All staff have been quick to assist - nothing is too much of an ask e.g. my Auntie requested a different mattress and that was changed that day.
We were particularly impressed with the activities officer, who was extremely friendly and understanding.
The room is brilliant, it has a lovely view of trees from the window.
Overall, a really great first impression. The only thing I have found is that there can be limited parking.
Reply from Fran Donno, Customer Service Adviser at The Priory Care Home

Thank you for your kind words. We are so pleased to hear that you are impressed with the kindness and support shown by all staff at The Priory Care Home. It is wonderful to hear that you have had a great first impression and we hope to continue providing your loved one with the best possible care.

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Review from J B (Daughter of Resident) published on 17 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very approachable and friendly, and caring. My father has only been here for a few months, but so far it's been good. He has settled in now - If you need help with TVs, radios, etc, or any advice, there's always someone to ask.
Reply from Lisa Henderson, Customer Care Advisor at The Priory Care Home

Thank you for taking the time to leave your review. It is always nice to hear words like "Approachable" and "Friendly" being used to describe our Staff. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your Father with the best possible care.

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Review from Linda N (Wife of Resident) published on 7 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault this lovely care home. Everyone was very kind to my husband and they treated him with the respect he deserved. I was often upset about my husband and there was always someone there to offer me tea and sympathy, and kindness. Sadly, my husband died on June 8th, but I am going to keep in
touch with everyone and visit.
Reply from Maria Ricketts, Customer Care Adviser at The Priory Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are saddened to hear about your loss and send our deepest condolences. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review from S O (Resident) published on 3 July 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
The best thing about this home is the staff who remain polite and cheerful despite having to work with minimum numbers on duty, caring for patients requiring 2.
I have seen the Manager only 4 times and then only because I have asked for a meeting to express concerns
The food on offer is appalling,
Bland , unappetising and poorly presented .
The en-suite is too small to allow use of standing frame.
Nurse call often not answered in a timely manner because staff are too busy or on their break
Reply from David Mclean, Customer Service Adviser at The Priory Care Home

We appreciate you taking the time to leave us your comments. Our resident's health and well being is an absolute priority. We are concerned to hear this. Could you please contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we could discuss this further

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Review from N B (Brother of Resident) published on 3 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister moved into her new care home after her previous one closed with minimal notice. The manager and staff were very helpful, considerate and professional. We had lots of help moving in her belongings and helping her to settle in. There are lots of well organised activities which my sister joins
in with. She hardly engaged at all in her previous home. Well done team!
Reply from Fran Donno, Customer Service Adviser at The Priory Care Home

Thank you for your kind words. We are so pleased to hear that your Sister is enjoying her stay at The Priory Care Home and it is always lovely to hear words like "Helpful" and "Considerate" being used to describe our staff. We hope to continue providing your loved one with the best possible care.

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Review from Simon B (Son of Resident) published on 31 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was in this care home for over a year. She was very happy and comfortable there and the staff were really lovely to her. I would like to thank everyone for looking after her so well.
Reply from Lisa Henderson, Customer Care Advisor at The Priory Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one were cared for and looked after. Hopefully you will go away from this feeling like your Mother received the best possible care.

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Review from Valerie B (Resident) published on 24 March 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I spent 11 years at my last care home. Now I am at The Priory Care Home. I am impressed by the good care I get here. All the staff are friendly and give good care to us all. I love the many activities we take part in. I am looking forward to the arts and crafts. I love doing drawing and painting. I
look forward to making new friends.
Reply from Lisa Henderson, Customer Care Advisor at The Priory Care Home

We appreciate you taking the time to leave us your comments. We are happy to hear you feel like a part of our The Priory Care Home family. It is lovely to hear you are joining in with the activities and looking forward to making new friends. We hope to continue providing yourself with the best possible care.

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Review from A M (Daughter of Resident) published on 24 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Personal attentive service & care which bought my mother back to life! Despite the shock of having to require respite care, I saw my mother blossom & flourish during her time at the home. The nursing & care staff were excellent and went out of their way to meet her personal needs. Yet it was the
social activities ladies that achieved more than I ever thought would be possible with my mother. Whilst becoming a social recluse in her own home, at Priory Court my mother thoroughly enjoyed the various social activities, put on for her & the other residents [& I have photos to prove it!]. My mum was safe, cared for & happy & I can't thank the staff enough for such personal attentive care. Bless you all!
Reply from Lisa Henderson, Customer Care Advisor at The Priory Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear that you felt at ease with your Mum in our care. It is great to hear that your Mum enjoyed the social activities. Thank you for choosing The Priory Care Home for your stay.

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Review from D B (Respite Resident) published on 4 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My three weeks' respite care at The Priory Care Home helped me to recover from a traumatic hip fracture operation. The standard of care was excellent. The staff were amazing. They treated me with empathy, kindness and humour. Nothing was too much trouble. The food was amazing - nutritious, with plenty
of variety. My personal needs were catered for; I was treated with dignity and encouraged to join in activities and regain my mobility and confidence. I felt secure and relaxed by the end of my stay.
Reply from Maria Ricketts, Customer Care Adviser at The Priory Care Home

Thank you for your lovely review. We are glad to help you through such a difficult time. Thank you for choosing The Priory for your stay.

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Review from E T (Niece of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
When we called The Priory Care Home asking to place my uncle, he had just lost his primary carer, my father, and we had really been struggling to get any help through social services. Immediately the manager and the team were excellent, they helped us place my uncle and meet his needs at a very difficult
time for him and the whole family, when we had struggled for support elsewhere. He has only been at The Priory briefly, but the team there have gone above and beyond to ensure that he has settled, providing excellent food and a clean and stable location where his care needs can be met. Even going as far as to get a birthday cake cooked in advance of his birthday on Saturday. We cannot express enough our gratitude to the team at The Priory.
Reply from Maria Ricketts, Customer Care Adviser at The Priory Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your uncle's stay as comfortable as possible.

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Review from L M (Friend of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very impressed by the tidiness of the gardens at The Priory Care Home and when I went in, the first person I met was a lady who was very welcoming, smiling and very friendly. She showed me to my friends room, which was lovely, clean, tidy as was the rest of the building that I could see. Unlike
some care homes I have been into, The Priory smelt fresh and clean and all areas were very clean. I met a couple more members of staff who were very friendly and well dressed and all looked happy to be working there.
Reply from Lisa Henderson, Customer Care Advisor at The Priory Care Home

We appreciate you taking the time to leave us your comments. It is lovely to know how impressed you was with the home and that the staff were welcoming. It is always nice to hear words like "friendly" and "happy" being used to describe our staff. Hopefully you will go away from this feeling like your friend received the best possible care.

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Review from Jane C (Daughter of Resident) published on 15 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you so much for having us to eat with mum on Christmas Day and such a fantastic meal and experience. You made such an effort for the residents, the meal was delicious and you worked so hard on making sure the room was just perfect, we had a thoroughly enjoyable time and mum did too, thank you.
Reply from Maria Ricketts, Customer Care Adviser at The Priory Care Home

Thank you for your kind words. We are happy to accommodate you and the family on Christmas Day. Please let us know if there is anything we can do to make Mum's stay as comfortable as possible.

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Current Review Score: 9.5 (9.547)

Overview of Review Score

The Review Score of 9.5 (9.547) out of 10 for The Priory Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.547 for The Priory Care Home is calculated as follows: ( (260 Excellents x 5) + (70 Goods x 4) + (17 Satisfactorys x 3) + (7 Poors x 2) + (10 Very Poors x 1) ) ÷ 364 Ratings = 4.547
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Priory Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 08 Sep 2025

Situated in a quiet residential area with good transport links right outside the home makes it easy to get to Shirley, Solihull and Birmingham. Furnished bedrooms available with en-suite toilet facilities. Residents are encouraged to make their rooms feel more homely by bringing their own ornaments and photos.

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Awards / Recognitions (7)

Meet the Team (2)

Lisa

Lisa Kenaghan

Job Title: Senior Housekeeper Joined: 2007

We are all like a large family here at The Priory. My passion is leading the team to perform exceptionally in infection control procedures as I am the infection control champion for the home. I am also an engagement champion which involves me linking with other local homes to share best practice ideas and cascade to the team here. I thoroughly enjoy my role and look forward to many years to come. In my spare time I enjoy spending time with my family, listening to Reggae and I love a nice cold rum and coke.

Pat

Pat Boyle

Job Title: Activity Co-ordinator Joined: 1996

I first started at The Priory as a Care Assistant. In 2019 I stepped into the role of activity co-ordinator. I love my role and providing a variety of stimulating activities for the residents. We particularly love doing themed days such as beach days, bastille day and various charity events involving the community. In my spare time I love holidays and dancing as I am part of a local dance organisation.

Frequently Asked Questions about The Priory Care Home

What types of Care is The Priory Care Home registered for?

Older Person Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Priory Care Home have?

There are 52 Single Rooms.

What are the Facilities & Services at The Priory Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Priory Care Home to the centre of Solihull?

1.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Priory Care Home to verify any information. View our terms and conditions. The Priory Care Home has an Enhanced Service - more info.