The Priory Care Home

1 Shelly Crescent, Monkspath, Shirley, Solihull B90 4XA
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9.5 91 Reviews
  • The Priory Care Home, Solihull
The Priory understands the importance of creating a relaxing environment for its residents. The home welcomes those who require residential, nursing, palliative, convalescence and respite care and creates a unique care plan for each resident upon arrival.

Situated in the pleasant area of Monkspath, the home has been specifically designed to meet the needs of older people. The Priory is surrounded by large enclosed gardens and benefits from a close location to local amenities and bus routes, while a GP surgery is just a short distance away. All bedrooms have en-suite facilities, a flat-screen TV and a 24-hour call system.

Nutritionally balanced meals are prepared using fresh ingredients and a wide range of dishes are available to choose from. Residents' birthdays are celebrated as are all traditional holidays ranging from Pancake Day to Christmas.

A dedicated activities room allows residents to pursue their own hobbies and share interests and a mobile library visits regularly.

For more information about life in the home, please visit their Facebook page, search 'Bupa UK The Priory Care Home'.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 52 Service Users

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Cheryl Harbourne (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (52)

The Priory Care Home Reviews (91)

9.5

The Priory Care Home has a Review Score of 9.5 (9.547) out of 10, based on 31 reviews in the last 2 years.
Over all time The Priory Care Home has 91 reviews.

Overall Experience
  • 65
  • 19
  • 4
  • 2
  • 1
Date Published
  • 91
  • 14
  • 20
  • 31
  • 60
Reviewer Connection to The Priory Care Home
  • 33
  • 13
  • 6
  • 6
  • 5
  • 5
  • 5
  • 5
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 91, showing 21-40
Review from Sam T (Daughter of Resident) published on 26 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment mom was admitted we were met with such a caring, compassionate and professional team. The management team are efficient, approachable and really knowledgable. They are always available, with an open door to answer any questions the family have. At such an emotional time they make us
feel welcome and at ease. The staff are so friendly. Nothing is too much trouble. We were soon very aware of the high standard of care given to Mom and also the family. Also we have to give a shout out to the chefs who provide a really varied and delicious menu. Unfortunately, mom cannot access their entertainment programme but again that is varied and has something for everyone. If you are looking for nursing home care for a loved one, we can really recommend visiting The Priory!
Reply from Fran Donno, Customer Service Adviser at The Priory Care Home

Thank you for taking the time to leave us your lovely review. We are so glad that you can feel at ease knowing that your Mom is receiving high standards of care and support. It is always amazing to hear words like "Efficient" and "Knowledgeable" being used to describe our staff and we are happy to hear you feel like a part of our The Priory family. We are pleased to hear that your Mom is enjoying our delicious meals and that she is being cared for with respect and kindness. We hope to continue providing your loved one with the best possible care.

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Review from Michelle J (Granddaughter of Resident) published on 19 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan moved in here only a few weeks ago after the loss of my grandad she was feeling very low and overwhelmed at this time. Now 5 weeks on she is feeling a lot more happy and comfortable. As a carer myself I feel she is in a lovely, safe place and all staff have been brilliant and very welcoming to
not only my nan but to us the family as well. She is now attending activities in the lounge, going to the dining room for her breakfast, lunch and sometimes her tea which at the start I thought may never happen. Thank you to everyone at The Priory Care Home for looking after my nan and giving her the best care.
Reply from Fran Donno, Customer Service Adviser at The Priory Care Home

Thank you for taking the time to leave us your lovely review. We are glad to help you and your family through such a difficult time. We are pleased to know that your Nan is feeling happier and more comfortable at The Priory Care Home. It is wonderful to hear that you are impressed with the high standards of care that your Nan is receiving, and that she feels safe and welcome. We hope to continue providing your loved one with the best possible care.

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Review from A H (Daughter of Resident) published on 9 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find The Priory very responsive and caring. Staff are very kind, and have listened to my mother's needs. My mother had a lovely birthday, with her favourite food, which included a birthday cake. Thanks to everyone who is caring for her.
Reply from Rosie Smith, Customer Advisor at The Priory Care Home

Hello and thank you for taking the time to leave the care staff at The Priory such a lovely review. It is always lovely to hear words such as "responsive" and "caring" to describe our care. We are thrilled to hear that your mother enjoyed her birthday and cake! Thank you and best wishes.

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Review from K L (Friend of Resident) published on 9 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I attended the Caribbean-themed garden party (28 Aug) and I must say I was really impressed. The residents had a great time, all appeared to be well cared for, clean and happy. They do love a party. The food laid on, all served outside, was excellent as was the solo steel drum player who had the residents
tapping away with popular tunes. The activity team did a great job with the decorations and there was a friendly buzz from all the staff. A fantastic afternoon.
Reply from Rosie Smith, Customer Advisor at The Priory Care Home

Hello and thank you for taking the time to leave the staff at The Priory Care Home such a lovely review. We are thrilled to hear that the Caribbean party was a success! We look forward to hosting you for further parties in the future!

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Review from Sarah W (Granddaughter of Resident) published on 20 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found The Priory Care Home to be the perfect home from home for my grandmother who initially was admitted as respite. Nana has been residing there from July 2024 to present. The staff have been professional, empathetic, caring and compassionate, observing regularly and meeting Nana's needs well
with regard to her medication, well-being and interests. While she has been at The Priory, the communication between the care home and my family has been exceptional, nothing has been too much trouble and the staff make it a priority to get to know Nana well, as well as my family. Knowing the level of care has been so good, it has made the possible decision in the future to make this a more permanent arrangement less daunting. I am really impressed with the professionalism from one lady who is excellent at her job, also the wrap-around care and support provided by the care team. This home is far more than a commercial venture. They really do care about the resident's health and well-being.
Reply from David Mclean, Customer Service Adviser at The Priory Care Home

Thank you for taking the time to leave your lovely review. We hope The Priory care home did everything possible to make the transition as easy as possible for grandmother. We are very happy to hear you can feel at ease with her in our care and it is always nice to hear from family members feeling like their loved one is cared for and looked after. Furthermore, it is always nice to hear words like "exceptional" being used to describe our care. We will certainly pass your comments on to the manager. Please let us know if there is anything we can do to make Nana's stay as comfortable as possible.

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Review from Emma P (Daughter of Resident) published on 25 July 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
They need to put the care in the care home. A few absolutely amazing staff, the rest are a waste of time. I can count four awesome staff on the team. Our experience has been shocking, to say the least. Management doesn't even know the residents or mix with them. No weekend entertainment which is awful
as most are in their rooms with nothing to do at weekends. Personally, I would not recommend this place if you want proper care from genuine people. As stated, four carers in particular are amazing, when they are not there the place is awful.
Reply from David Mclean, Customer Service Adviser at The Priory Care Home

Thanks for your feedback. We're aware that you have fed back to the home and that the new Home Manager is aware of your feedback too. It is not the kind of feedback we usually receive for our home. We are also currently recruiting into our activities team. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.

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Review from C B (Husband of Resident) published on 10 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife continues to be well looked after by kind and attentive staff. The home provides a safe environment and offers a varied menu of well-balanced foods. Following a recent refurbishment, the home looks bright and inviting to residents and visitors alike. However, there is a need for the garden and
surrounds to be attended to more often, although new garden furniture has been acquired it remains still boxed up weeks after delivery.
Reply from Fran Donno, Customer Service Adviser at The Priory Care Home

Thank you for taking the time to leave your lovely review. It is so lovely to hear that you are impressed with the delicious meals and the high levels of care provided at The Priory Care Home. We are pleased to hear that your wife is safe and happy in our care. We will discuss your feedback with the home's manager to help them continually improve their service. We hope to continue providing your loved one with the best possible care.

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Review from Steve T (Son of Resident) published on 7 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mom has been a resident at the Priory since Nov 2023 and she had some major reservations about going to a care home after 35 years of independence! Being registered blind and with a serious back condition we needed to know she was in a safe environment and somewhere she would eventually feel comfortable!
After the first couple of weeks, it was evident that The Priory could provide exactly what we needed and more. The staff are outstanding, all of them, and the facility is extremely well managed. Mom had lived in the same house for over 60 years and has had a life of family all around her and this seems no different now her home has changed! She has adapted really well to her routine, the food, the staff and The Priory have provided everything we could have asked for. When visiting there is always time for a friendly chat or a formal review of mom’s situation and care plan, the family are more than happy with the care and support Mom gets!
Reply from Fran Donno, Customer Service Adviser at The Priory Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time and we are very happy to hear you can feel at ease with your loved one in our care. We are pleased to hear that you are impressed with the high levels of care provided at The Priory Care Home. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.

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Review from K M (Daughter of Resident) published on 17 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my parents are at The Priory.
The building and facilities are very good. Clean and well maintained.
The staff are excellent, caring and responsive. Special mention to the home manager for all her help and support in getting my mum and dad moved from another location. Lots to do in the day and
facilities are good. Mum and Dad settled in really quick giving their family peace of mind.
Reply from Alison Horridge, Customer Advisor on behalf of the team at The Priory Care Home

Thank you for your feedback. We are glad to be able to help you and your family through this transition and are happy that both of your parents are settling in so well. Thank you again for choosing The Priory.

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Review from Victoria N (Daughter of Resident) published on 28 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been at the priory for the past 3 or 4 months and we have been really happy with all the care he has been given here. The staff are excellent and the patients really matter to them. This really gives us a lot of comfort to know our father is in a place he feels safe and that he is respected
and treated with dignity and honour.
The priory is a homely setting and the closest we can get to home for our beloved Dad. Thank you to all the staff for making a difference each day. We appreciate you all so much.
Reply from Fran Donno, Customer Service Adviser at The Priory Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are very happy to hear you can feel comfort with your Dad at The Priory Care Home. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review from K D (Wife of Resident) published on 12 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has complex health needs including Alzheimer's disease. Since being welcomed into the Priory his whole demeanour has improved. Whilst he cannot speak staff do their utmost to anticipate his needs and to make him comfortable. Communication between staff and family is excellent and any queries
are dealt with promptly. I highly recommend The Priory to anyone requiring care for themselves or a loved one.
Reply from Fran Donno, Customer Service Adviser at The Priory Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time and we are so pleased to hear that your husband is comfortable and is being well cared for. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your husband's stay as comfortable as possible.

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Review from C W (Son of Resident) published on 4 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found that staff in The Priory Care Home have been professional, empathetic, friendly and caring. Compared to other care homes that I have had interactions with, they are exemplars of how I would hope that a team of carers would go about their duties.
Reply from David Mclean, Customer Service Adviser at The Priory Care Home

Thank you for your kind words. It is always nice to hear words like “professional, empathetic, friendly and caring" being used to describe our care. We are very happy to hear you can feel at ease with your loved one in our care and we hope to continue providing your loved one with the best possible care.

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Review from Polly W (Daughter-in-law of Resident) published on 2 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law was offered a place at The Priory having spent two months in the hospital. We are very pleased with the level of care she is receiving. All staff have been extremely friendly, and professional and provide exceptional care. Having watched my mother-in-law slowly deteriorate with dementia
for many years, it is now so lovely to see her comfortable and relaxed and the agitation and stress have improved dramatically, I truly believe this is due to the excellent care she is receiving, thank you to all of the staff who work so hard.
Reply from Grace Langfield, Customer Service Adviser at The Priory Care Home

Thank you for your lovely review. It is always nice to hear from family members who feel like their loved one is being so well cared for and looked after. We hope to continue providing your mother-in-law with the best possible care.

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Review from N L (Respite Resident) published on 30 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I stopped for seven weeks of respite/rehab following a major operation four weeks earlier. Overall, the home gave me the support I required before I returned to my home. All the staff were helpful, supportive and friendly. The food was good (I put on weight which I had lost in hospital) and I enjoyed
the activities organised. Over the last ten years, I have had direct experience with four similar homes and this was the best out of the four.
Reply from Grace Langfield, Customer Service Adviser at The Priory Care Home

Thank you for taking the time to leave your review. It's always nice to hear words such as "helpful" and "friendly" being used to describe our care. Thank you for choosing The Priory for your stay.

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Review from M H (Daughter of Resident) published on 27 July 2022 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Some of the senior nursing staff who give out the prescriptions are extremely professional and they seem to hold the place together. Your previous manager was brilliant at looking after patients, but his admin skills were non-existent, as a family we had hardly any emails regarding The Priory, very
poor. My mother has had her main meal missed out at least twice, and on other occasions, given a different meal to her request, and told the kitchen is closed at 5 pm! Often her call button is not answered for at least 1/2 an hour. Not good enough! No heating in the shower room for 18 months!
Reply from Alison Horridge, Customer Advisor on behalf of the team at The Priory Care Home

Thank you for bringing this to our attention. We take all feedback very seriously and use it to continuously improve our services. I understand our management team have already been in touch with you regarding this matter. If there is anything further we can do please let us know

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Review from Sara C (Daughter of Resident) published on 6 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The main issue of concern is the number of agency staff and the lack of hands-on carers that are available. The care team are excellent, just not enough of them. The need to retain good staff in this competitive environment will, I fear, also become an issue, particularly around their flexibility and
pay.
Reply from Alison Horridge, Customer Advisor on behalf of the team at The Priory Care Home

Thank you for your feedback. I understand our management team is already aware of this and is in touch with you regarding this matter. Please let us know if there is anything further we can do.

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Review from B R (Granddaughter of Resident) published on 5 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are so tentative towards my nan and have got to know her so well, they can always tell when she is not herself and are quick to respond with the appropriate care. They're very understanding of my nan's changes in attitude and treat her with respect. The room is always kept clean and tidy.
Sometimes it is frustrating when staff are always changing as they do not know how to deal with my nan and can sometimes do the opposite of what is asked. Apart from that, I would highly recommend.
Reply from Amanda Barnes, Customer Service Adviser at The Priory Care Home

Thank you for taking the time to leave your review. It is lovely to hear that you feel our staff are understanding of your Nans care needs and know how to respond with the care needed. Thank you for your recommendation.

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Review from J D (Daughter of Resident) published on 5 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are all fantastic, not just the caring staff, but also cleaning/laundry/reception. Very responsive to queries, work hard to get other agencies involved where necessary and happy to help with everyday things. Nice choice of food. Very clean environment. Activities co-ordinators are excellent,
even trying very hard to include reluctant residents to join in.
Reply from Amanda Barnes, Customer Service Adviser at The Priory Care Home

Thank you for taking the time to leave your review. It is nice to hear that you find all of our staff fantastic and happy to help. Thank you for your kind words.

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Review from Bernard O (Husband of Resident) published on 29 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very pleasant and helpful; they are very good with my wife and constantly talk to her and advise what they are undertaking, personal care, etc.
Not only do they provide constant care for my wife, but also look after me when visiting on a daily basis.
Reply from Alison Horridge, Customer Advisor on behalf of the team at The Priory Care Home

Thank you for your review. We are glad to hear that you feel your Wife is being well cared for at The Priory. Thank you for choosing us to care for her.

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Review from Keith C (Son of Resident) published on 7 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our father spent some time in the Priory Care Home. He received excellent care, so when our mother needed care, the Priory was the ideal choice. Our mother has received excellent care during the pandemic. The staff were excellent in securing the best contact by means of video calls, and pod visits and
would spend time keeping us updated on Mother's well-being. Mother is always kept clean and tidy. The staff members are always helpful and friendly. They deliver an excellent care service and I would recommend The Priory Care Home to anyone looking for a place for their loved ones to be cared for.
Reply from Alison Horridge, Customer Advisor on behalf of the team at The Priory Care Home

Thank you for taking the time to leave your review. We are glad to hear that you have found the communication to be really effective from The Priory. It is always so nice to hear from family members feeling like their loved one is well cared for. Thank you for your recommendation.

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Current Review Score: 9.5 (9.547)

Overview of Review Score

The Review Score of 9.5 (9.547) out of 10 for The Priory Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.547 for The Priory Care Home is calculated as follows: ( (260 Excellents x 5) + (70 Goods x 4) + (17 Satisfactorys x 3) + (7 Poors x 2) + (10 Very Poors x 1) ) ÷ 364 Ratings = 4.547
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Priory Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 08 Sep 2025

Situated in a quiet residential area with good transport links right outside the home makes it easy to get to Shirley, Solihull and Birmingham. Furnished bedrooms available with en-suite toilet facilities. Residents are encouraged to make their rooms feel more homely by bringing their own ornaments and photos.

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Awards / Recognitions (7)

Meet the Team (2)

Lisa

Lisa Kenaghan

Job Title: Senior Housekeeper Joined: 2007

We are all like a large family here at The Priory. My passion is leading the team to perform exceptionally in infection control procedures as I am the infection control champion for the home. I am also an engagement champion which involves me linking with other local homes to share best practice ideas and cascade to the team here. I thoroughly enjoy my role and look forward to many years to come. In my spare time I enjoy spending time with my family, listening to Reggae and I love a nice cold rum and coke.

Pat

Pat Boyle

Job Title: Activity Co-ordinator Joined: 1996

I first started at The Priory as a Care Assistant. In 2019 I stepped into the role of activity co-ordinator. I love my role and providing a variety of stimulating activities for the residents. We particularly love doing themed days such as beach days, bastille day and various charity events involving the community. In my spare time I love holidays and dancing as I am part of a local dance organisation.

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