Bupa Care Homes in Warwickshire | 2 Care Homes

Review of
Canning Court Care Home
from G R (Respite Resident) published on 25 July 2025

Submitted via Website • Report

Overall Experience

I came here needing nursing care after falling and fracturing my pelvis

I have been treated with care and kindness and wanted for nothing

The staff are exemplary, their expertise, tenderness and attention are first class.

The home is spotless and the food is plentiful

I would highly recommend

Canning Court

Reply from David Mclean, Customer Service Adviser at Canning Court Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time and hope Canning Court did everything possible to make the transition as easy as possible. It is always nice to hear words like "kindness" and "exemplary" being used to describe our care. Please let us know if there is anything we can do to make your stay as comfortable as possible.

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Review of
Alveston Leys Care Home
from N T (Daughter of Resident) published on 22 July 2025

Submitted via Website • Report

Overall Experience

Whilst the care and treatment provided by nursing staff is of a good standard the management of this care facility, in my experience, is not. This has had a direct impact on the care and treatment my loved one has received.

Reply from Maria Ricketts, Customer Care Adviser at Alveston Leys Care Home

We appreciate you taking the time to leave us your comments. We have a genuine regard for all of our residents. We are concerned to hear this. Could you please contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we could discuss this further?

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Review of
Canning Court Care Home
from J B (Niece of Resident) published on 26 June 2025

Submitted via Postal Card • Report

Overall Experience

Lovely helpful & caring staff, lovely spacious welcoming bedrooms & day rooms. Well organised activities.

Reply from Fran Donno, Customer Service Adviser at Canning Court Care Home

Thank you for your lovely words. It is always wonderful to hear words like "Helpful" and "Caring" being used to describe our staff and we are pleased to hear that you are impressed with the variety of activities provided and the high standards of care provided at Canning Court Care Home. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of
Alveston Leys Care Home
from Richard L (Son of Resident) published on 26 June 2025

Submitted via Postal Card • Report

Overall Experience

Fees - my father has been a resident for several years. In the last 2 years the charges have increased by nearly 25%. This is way ahead of inflation. I work in the care industry & costs have not increased by anything like that amount. No explanation for that level of increase has been given.
Food -

The quality of the food is very average & could be much better.

Reply from Fran Donno, Customer Service Adviser at Alveston Leys Care Home

Thank you for your feedback. We are concerned to hear this. Could you please contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we could discuss this further.

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Review of
Alveston Leys Care Home
from D M (Respite Resident) published on 23 June 2025

Submitted via Website • Report

Overall Experience

Firstly, given Room G6 but no shower and wc and basin difficult to access in wheelchair. Room in need of redecoration, floor unswept and ill fitting door to garden. Complained and moved to Room 213 which was much larger and nicely decorated. There was a wetroom but unfortunately it could not be accessed

in a wheelchair and so I had to hoisted in and out. I only had 3 showers (all sitting on the wc) and had to have strip washes also sitting on the toilet. I have to complain that the toilet was very mucky and I had to apologise to visitors who asked to use the facility. Toilet cleaning is not a very nice job but essential.
The staff generally were very helpful and caring but the night staff were sometimes rude, brusque and unaccommodating. I had to remind certain members to have a bit more respect for residents. I really did not like being undressed and put to bed by two male staff members and the second time this happened I asked for a female staff member to be present.

Reply from Maria Ricketts, Customer Care Adviser at Alveston Leys Care Home

We appreciate you taking the time to leave us your comments. We have a genuine regard for all of our residents. Our resident's health and well being is an absolute priority. We will discuss your feedback with the home's manager to help them continually improve their service.

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Review of
Canning Court Care Home
from F B (Sister of Resident) published on 19 June 2025

Submitted via Postal Card • Report

Overall Experience

Staff are excellent, so friendly and nothing is too much for them.

Reply from Fran Donno, Customer Service Adviser at Canning Court Care Home

Thank you for your lovely words. We are so pleased to hear that you are impressed with the high standards of care and support provided by our staff at Canning Court Care Home. It is always wonderful to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review of
Canning Court Care Home
from I P (Brother of Resident) published on 19 June 2025

Submitted via Postal Card • Report

Overall Experience

Staff are excellent.

Reply from Fran Donno, Customer Service Adviser at Canning Court Care Home

We appreciate you taking the time to leave us your comments. We hope Canning Court Care Home did everything possible to make the transition as easy as possible and it is always brilliant to hear words like "Excellent" being used to describe our staff. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of
Alveston Leys Care Home
from Mary S (Daughter of Resident) published on 1 May 2025

Submitted via Postal Card • Report

Overall Experience

My mother has been in this wonderful care home in the pretty village of Alveston for 18 months. All the staff are friendly and professional and there is a lovely atmosphere throughout the home. Mum is very happy here. She enjoys the food and the excellent range of entertainment on offer. I visit once

a month as I live some distance away and have complete peace of mind as I know she is being well looked after. I would not hesitate to recommend Alveston Leys care home with it's outstanding facilities and wonderful caring staff.

Reply from Fran Donno, Customer Service Adviser at Alveston Leys Care Home

Thank you for your kind words. It is always wonderful to hear words like "Friendly" and "Professional" being used to describe our staff and we are pleased to hear that you are impressed with the atmosphere at Alveston Leys Care Home. We are very happy to hear you can feel at ease with your Mother in our care. We hope to continue providing your loved one with the best possible care.

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Review of
Alveston Leys Care Home
from S S (Wife of Resident) published on 24 April 2025

Submitted via Postal Card • Report

Overall Experience

A lovely care home, wehre all the staff are very friendly yet professional. Husband was very unsure about going into a care home, albeit temporarily. I can in all honesty say he did more in 5 days in the home than he had for 5 years at home! This is simply down to the staff, gently encouraging him to

get out of his room and try different activities. There can be no higher praise to give to a brilliant, caring and helpful home.

Reply from Fran Donno, Customer Service Adviser at Alveston Leys Care Home

Thank you for your kind words. It is always lovely to hear words like "Friendly" and "Professional" being used to describe our staff and we hope Alveston Leys Care Home did everything possible to make the transition as easy as possible. Please let us know if there is anything we can do to make your Husband's stay as comfortable as possible.

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Review of
Alveston Leys Care Home
from Danny A (Son of Resident) published on 14 April 2025

Submitted via Website • Report

Overall Experience

Our elderly Mum was admitted to Alveston Leys Care Home from Warwick Hospital for continuing care towards her end of life in March 2025.
Mum was a resident for just over a week which was her prognosis, and i can honestly say that Alveston Leys was exceptional on so many things that are important for

anyone going into care and their family as visitors.
The friendly and professional staff, the positive team atmosphere, the lovely location, the care and authenticity, and the quality and hygiene of the whole care home was a joy and a privilege to appreciate in these moments of need.
I would highly recommend Alveston Leys and the nursing team there.

Reply from Lisa Henderson, Customer Care Advisor at Alveston Leys Care Home

We appreciate you taking the time to leave us your comments. We are saddened to hear about your loss. It is always nice to hear from family members feeling like their loved one was cared for and looked after. It is always nice to hear words like "Friendly" and "Professional" being used to describe our Staff. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of
Alveston Leys Care Home
from Nick G (Son of Resident) published on 10 April 2025

Submitted via Website • Report

Overall Experience

Today was mums 102nd birthday and l want to thank everybody at Alveston Leys for making this such a memorable event. All mums friends and relatives had a ball and enjoyed the entertainment and food. Thanks you so much for making mums day so special.

Reply from Grace Langfield, Customer Service Adviser at Alveston Leys Care Home

Thank you for your lovely review. We are so pleased that your Mum, family and friends had a wonderful time alike and it's nice to hear our staff went above and beyond to celebrate such a monumental occasion. Thank you for choosing Alveston Leys as your Mum's home.

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Review of
Alveston Leys Care Home
from Rowena Q (Sister of Resident) published on 8 April 2025

Submitted via Postal Card • Report

Overall Experience

Fantastic atmosphere, great coffee and wonderful care showed to my cherished brother.

Reply from Grace Langfield, Customer Service Adviser at Alveston Leys Care Home

Thank you for your kind words. We are so pleased to hear words such as "fantastic atmosphere" and "wonderful care" being used to describe our care. We hope to continue providing your Brother with the best possible care.

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Review of
Alveston Leys Care Home
from Kate L (Daughter of Resident) published on 26 March 2025

Submitted via Postal Card • Report

Overall Experience

My mum attended her first bus trip out to the Country Park. She was worried about participating due to bowel issues, when she gets constipated, she has to have a laxative; the consequence of which is embarrassing for my mum. On the way home from the day out, which she thoroughly enjoyed a bowel issue

occurred. The home was called and told what had gone on with mum, so as soon a she arrived back at the care home she was taken in and changed without any fuss or delay or any knowledge to my mum that this had been done in advance. I only found out about this the other day and was so grateful this had been handled in such a caring and dignified way. Thank you.

Reply from Maria Ricketts, Customer Care Adviser at Alveston Leys Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make Mothers stay as comfortable as possible.

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Review of
Alveston Leys Care Home
from Jennifer C (Respite Resident) published on 17 February 2025

Submitted via Postal Card • Report

Overall Experience

I have just spent two weeks in this lovely care home as a respite patient. I cannot fault the care I received from the very kind and dedicated staff. Nothing was too much trouble for whoever was on duty. I thought it was very efficiently run by the team. Every afternoon there was some entertainment

which passed the day very happily. The food was the sort I liked and always a change of menu. I would highly recommend this care home.

Reply from Fran Donno, Customer Service Adviser at Alveston Leys Care Home

We appreciate you taking the time to leave us your comments. We are so pleased to hear that you enjoyed your stay with us at Alveston Leys Care Home. It is wonderful to hear that you were impressed with the high standards of care provided, fun entertainment and delicious meals provided. Thank you for choosing Alveston Leys for your stay.

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Review of
Alveston Leys Care Home
from Sally Q (Granddaughter of Resident) published on 3 January 2025

Submitted via Postal Card • Report

Overall Experience

The staff at Alveston Leys go above and beyond for my grandmother. She is always well cared for, taken on days out and shown the utmost respect by all employees at the home. My Grandmother is especially fond of the senior activity coordinator who has made her time at the home fun and given her something

to keep living for! (She is 101)! The home is clean, calm, warm, inviting and exceptionally friendly! There is nowhere else we would want her and we are eternally grateful for all their hard work and care. To us they are all family now! Also special mention to another staff member who is amazing!

Reply from Maria Ricketts, Customer Care Adviser at Alveston Leys Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. It is always nice to hear words like "Clean" and "Warm" being used to describe our care. Please let us know if there is anything we can do to make your Grandmother's stay as comfortable as possible.

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Review of
Canning Court Care Home
from John K (Husband of Resident) published on 3 December 2024

Submitted via Website • Report

Overall Experience

My wife moved in Cannon Court nearly a month ago moving from a different care home, where so was undergoing NHS CHC assessment. I am delighted with the whole experience at Cannon Court, from transition from her previous home to here. The building is excellent and all the staff are so supportive of my

wife, who can be quite difficult at times. I attend every day to see my wife and my personal observations are that staff perform their roles with real empathy and support the residents with their individual needs. There is a good link with the local GP surgery and I am kept up to date on all developments.

Reply from David Mclean, Customer Service Adviser at Canning Court Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your wife in our care and we hope Canning Court care home did everything possible to make the transition as easy as possible. We hope to continue providing your wife with the best possible care and we look forward to seeing you again soon.

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Review of
Canning Court Care Home
from S J (Friend of Resident) published on 13 November 2024

Submitted via Postal Card • Report

Overall Experience

I come every Friday morning to see my friend. I have grown up knowing him and he has always been there to help me.

Reply from Rosie Smith, Customer Advisor at Canning Court Care Home

Thank you for taking the time to leave a review for Canning Court Care Home. We hope your friend continues to enjoy his stay!

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Review of
Canning Court Care Home
from Anne I (Daughter of Resident) published on 11 November 2024

Submitted via Website • Report

Overall Experience

I would like to thank all the staff at Canning Court Care Home for looking after my mother. We are moving her to be nearer to me. The staff have gone out of their way to make mum and her family feel welcome and supported. One member of staff in particular went above and beyond to help us move mum into

Canning at very difficult time.
Many thanks again from all her family.

Reply from David Mclean, Customer Service Adviser at Canning Court Care Home

Thank you for your lovely review. We hope Canning Court care home did everything possible to make the transition as easy as possible. It is always nice to hear from family members feeling like their loved one has been cared for and looked after. We will certainly pass your comments on to the manager. Hopefully you will go away from this feeling like your mother received the best possible care.

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Review of
Canning Court Care Home
from G P (Sister of Resident) published on 7 November 2024

Submitted via Postal Card • Report

Overall Experience

When it comes to individual departments, they are very professional, not only to residents but to relatives as well. I am very well informed, along with my family, about my brother's health, medication and moods. I am kept well informed of any changes in his moods and care.

Reply from Fran Donno, Customer Service Adviser at Canning Court Care Home

Thank you for your lovely review. We are very happy to hear that you can feel at ease with your brother in our care and it is always wonderful to hear words like "Professional" being used to describe our staff. It is good to hear that you are well informed on a daily basis of your brother's health and well-being. We hope to continue providing your loved one with the best possible care.

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Review of
Canning Court Care Home
from Hugh T (Husband of Resident) published on 28 October 2024

Submitted via Postal Card • Report

Overall Experience

A home is only as good as its staff. I found the staff to be very friendly and helpful at all times, always cheerful and smiling.

Reply from Rosie Smith, Customer Advisor at Canning Court Care Home

Thank you for taking the time to leave such a lovely review for the staff at Canning Court. We will be sure to pass on your wonderful words about our staff! Best wishes and thank you again.

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Care Homes Owned by Bupa Care Homes in Warwickshire

Bupa Care Homes Locations in Warwickshire (2)

Bupa Care Homes Reviews in Warwickshire (184)

Canning Court Care Home

Alveston Leys Care Home

Canning Court Care Home

Alveston Leys Care Home

Alveston Leys Care Home

Canning Court Care Home

Canning Court Care Home

Alveston Leys Care Home

Alveston Leys Care Home

Alveston Leys Care Home

Alveston Leys Care Home

Alveston Leys Care Home

Alveston Leys Care Home

Alveston Leys Care Home

Alveston Leys Care Home

Canning Court Care Home

Canning Court Care Home

Canning Court Care Home

Canning Court Care Home

Canning Court Care Home

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