Woodend Care Home

Bradgate Road, Altrincham WA14 4QU
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9.6 74 Reviews
  • Woodend Care Home, Altrincham
Woodend offers a welcoming atmosphere to residents who require residential, nursing or dementia care. For those who need short term respite care the home is also an ideal choice.

On sunny days, residents can benefit from visiting the large landscaped garden, or relax on the patio area to enjoy the warm weather. Each private bedroom boasts under-floor heating, profiling beds and a 24-hour call system which help residents to live as independently as possible in a safe environment. New large 'Super Suite' rooms boast lovely aspect views out over the gardens to the front of the home and include a wet room and space to accommodate items of your choice.

The home works hard to cater for any special dietary requirements and seeks regular feedback on mealtime options to ensure everyone enjoys the food offered.

Regular reminiscence groups are organised for residents to help them live well with dementia and engage residents with activities. Gentle exercise is encouraged in the form of armchair aerobics to stimulate residents and keep people active.

For more information about life in the home, please contact the team.

Show Woodend Care Home on the Map

Care Provided by Woodend Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 79 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Jane Abdoh (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (79)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022

Funding & Fees Guide for Woodend Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Woodend Care Home Reviews (74)

Total of 74, showing 1-20
9.6

Woodend Care Home has a Review Score of 9.6 (9.612) out of 10, based on 38 reviews in the last 2 years. Over all time Woodend Care Home has 74 reviews.

Overall Experience

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Review from M F (Son of Resident) published on 31 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my first experience of a carehome facility and although it took time getting used to how the facility operates, it took my breath away at the patience and kindness of the whole staff/team. Very reassuring to know my dad is being cared for.

Reply from Lisa Henderson, Customer Care Advisor at Woodend Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear words like "Kindness" and "Patience" being used to describe our staff. It is always nice to hear from family members feeling like their loved one is cared for and looked after.


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Review from C K (Friend of Resident) published on 24 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Woodend Care Home has a lovely appearance from the outside, well taken care of. Inside is very welcoming and clean, painted well, and corridors are clean and maintained. Bedrooms look cosy too and staff are all very pleasant.

Reply from Lisa Henderson, Customer Care Advisor at Woodend Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear words like "Welcoming" and "Clean" being used to describe our Care Home.


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Review from J W (Daughter of Resident) published on 17 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is a resident in Woodend Care Home, she receives the best of care there.
My dad was also a resident there until his recent death. He also received the best care. He was treated with dignity at the end of his life and his family were also supported by the staff.

Reply from Fran Donno, Customer Service Adviser at Woodend Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time and we are saddened to hear about your loss. It is lovely to hear that you have felt so supported through these times. Hopefully you will go away from this feeling like your loved ones received the best possible care.


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Review from J J (Resident) published on 13 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived in Woodend Care Home since November 2021 and my experience of it is very favourable. The home has excellent accommodation and facilities. It provides activities for residents such as fundraising fashion show which was very successful. The real strength of the care home is its very caring
staff. This is true of the staff who work in administration, the provision of meals and the provision of personal care for residents. The warm and friendly atmosphere is apparent to visitors to the home also.

Reply from Lisa Henderson, Customer Care Advisor at Woodend Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with you in our care at Woodend Care Home. Please let us know if there is anything we can do to make your stay as comfortable as possible.


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Review from Douglas W (Husband of Resident) published on 13 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is excellent and my wife often says how much she enjoys staying here.
My only complaint is the occasional lack of car parking places.

Reply from Lisa Henderson, Customer Care Advisor at Woodend Care Home

Thank you for your feedback. We are very happy to hear you can feel at ease with your wife in our care. We will certainly pass your comments on to the manager.


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Review from Henry N (Husband of Resident) published on 13 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Feel very positive with staff and facilities, and feel that my wife is getting the best possible care.

Reply from Fran Donno, Customer Service Adviser at Woodend Care Home

Thank you for your lovely review. We are pleased to hear that you have had such a positive experience with your Wife in our care. We are glad to hear that you are impressed with the facilities at the home and the support provided by our staff. We hope to continue providing your loved one with the best possible care.


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Review from Jean P (Friend of Resident) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is our first visit and from the onset we were treated very well indeed. The room we visited is very comfortably spotlessly clean and bright and airy.
The lady we were visiting was celebrating her Birthday and we were invited into the lounge for afternoon tea. A lovely cake complete with candles
was brought in and staff and all residents joined in to sing Happy Birthday. I understand that the lady we were visiting had been taken out to a garden centre which she thoroughly enjoyed. We know she is safe.

Reply from Lisa Henderson, Customer Care Advisor at Woodend Care Home

Thank you for your feedback. It is lovely to hear that she enjoyed her birthday and Woodend Care Home helped with making her day special. We hope to continue providing your loved one with the best possible care.


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Review from Olly N (Son of Resident) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very considerate of my mum and genuinely care for her. The home is well decorated and presented. I'm very happy with how my mum is looked after.

Reply from David Mclean, Customer Service Adviser at Woodend Care Home

Thank you for your kind words. We hope Woodend care home did everything possible to make the transition as easy as possible for Mum and it is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible and we look forward to seeing you again soon.


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Review from Stuart S (Son of Resident) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The last 2 years has seen a huge improvement mainly staff. Staff seem much happier and contented. The new management and medical staff have improved the care home. Food choice is still quite repetitive and requests are not always completed. Staff are very attentive and treat Mum with dignity and show
true care for her. Small downside is items of clothing have gone missing/lost.
Also, reception on entry could be more welcoming i.e. small hello etc.

Reply from Fran Donno, Customer Service Adviser at Woodend Care Home

Thank you for your kind words. We are so pleased to hear that you have seen such positive improvements at Woodend Care Home and that you are impressed with how supportive our staff are. We will discuss your feedback with the home's manager to help them continually improve their service.


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Review from Paul M (Husband of Resident) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Despite a change of key personnel on the dementia unit during the period, a high standard of care has been maintained. My wife appears very comfortable.

Reply from Lisa Henderson, Customer Care Advisor at Woodend Care Home

Thank you for your feedback. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.


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Review from M T (Wife of Resident) published on 6 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is well-run and excellent conditions.
Very modern decor.
Have to use quite a lot of agency staff who are caring but don't know the patients.
Downside is the enormous cost.

Reply from David Mclean, Customer Service Adviser at Woodend Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease knowing the home is well-run with excellent conditions. We will discuss your feedback with the home's manager to help them continually improve their service. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.


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Review from L W (Respite Resident) published on 4 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found Woodend Care Home to be friendly, kind, helpful and comfy. Empathetic with my post-operative condition.
Came here on 06/11/2024 and have extended my stay to 27/11/2024.

Reply from Rosie Smith, Customer Advisor at Woodend Care Home

Hello, thank you for leaving a review for the staff at Woodend Care Home. We are thrilled to hear that you enjoyed your stay at the home and found the staff to be "friendly", "kind" and "helpful". Best wishes!


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Review from Rose H (Daughter of Resident) published on 3 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't wish for a better home for Mum. She is so well cared for by the amazing team, and seems so settled and happy. Food is brilliant, always a choice and carers encourage and support everyone with their meals. Lots of activities if the residents want to take part. Rooms are lovely and kept super
clean.

Reply from Maria Ricketts, Customer Care Adviser at Woodend Care Home

Thank you for your kind words. It is always nice to hear words like "Encourage" and "Support" being used to describe our care. We hope to continue providing your loved one with the best possible care.


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Review from Angie F (Daughter of Resident) published on 29 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are amazing with my Mum and very supportive of our family. Great activities calendar, which Mum enjoys. Lovely location and beautiful garden to use in the warmer months. Good variety of meal options.

Reply from David Mclean, Customer Service Adviser at Woodend Care Home

Thank you for your kind words. It is always nice to hear words like "amazing" and "supportive" being used to describe our care and it is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your Mum with the best possible care.


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Review from Kim J (Daughter of Resident) published on 28 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved in here ten months ago and is very settled there now - it has a very homely feel. The staff are lovely and the food is good. Each week there is entertainment from bingo to karaoke, live singers and more and there are activities organised for most mornings. Visitors are welcome at any
time during the day and evening. Would definitely recommend Woodend to anyone looking for a lovely caring environment for their elderly loved ones.

Reply from Maria Ricketts, Customer Care Adviser at Woodend Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your Mother in our care. Thank you for choosing Woodend Care home


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Review from M S (Son of Resident) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall experience now is a good one. Care for Mum is very good. Staff are pleasant and communicative and interact with us and are informative. Mum has recently moved to 1st floor, we had doubts and she is in settling-in mode. I had reservations at first but see that the care given is very good.

Reply from Rosie Smith, Customer Advisor at Woodend Care Home

Hello and thank you for taking the time to leave the staff at Woodend Care Home a review. We are happy to hear that your Mum is settling in well and that the staff are both "pleasant" and "communicative". We hope that your Mum continues to settle into the home and enjoys her care home experience.


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Review from P S (Son of Resident) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are very good. Listen to complaints and react. Overall a very good care home. My mother has been looked after in this care home!

Reply from Rosie Smith, Customer Advisor at Woodend Care Home

Hello and thank you for leaving a positive review for the staff at Woodened Care Home. It is lovely to hear that your mother has been so well looked after within the care home and that the staff's work is to your standards! Best wishes!


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Review from C W (Stepdaughter of Resident) published on 27 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing residential home. Feel that my stepdad is well looked after and his needs met. The staff are fantastic and respectful. The staff have the patience of saints! The management have been fantastic with recently accommodating my mum short term.

Reply from Rosie Smith, Customer Advisor at Woodend Care Home

Hello and thank you for taking the time to write the staff at Woodend Care Home such a lovely review. It is wonderful to hear our home described as "amazing" and we are so happy that your Stepdad is well looked after and that his needs are being met. We are so pleased that the staff have met and exceeded your expectations. We hope that your Stepdad continues to enjoy his stay at Woodend!


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Review from Siobhan W (Relative of Resident) published on 22 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From walking in the door I was made to feel really welcome, I knew after being shown around that this was the right home for our uncle. He settled really quickly and is really well cared for. He is treated with kindness, respect and total dignity which is so important. The staff are really lovely with
him. His room is clean and he is very comfortable, the food looks amazing. He enjoys the activities and they even had him up dancing! He looks well and has been thriving since being in the home and is totally spoilt by the staff. I couldn't ask for anything more from a home and we would definitely recommend Woodend to anyone. Thank you to all the staff for making what I thought would be a very difficult transition, very easy.

Reply from Fran Donno, Customer Service Adviser at Woodend Care Home

Thank you for your kind words. We are so pleased to hear that you felt welcomed from the moment you came to visit us at Woodend Care Home. We are glad to hear that you are impressed with the high standards of care provided and that your uncle has settled in well and he is happy. It is so lovely to hear that your uncle is enjoying our delicious meals and is having fun taking part in our activities. If there is anything we can do to make your family and your uncle more at ease, please do let us know.


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Review from M P (Son of Resident) published on 15 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

First class care, Dad is safe and loved in his residence.

Reply from Maria Ricketts, Customer Care Adviser at Woodend Care Home

Thank you for your feedback. We are very happy to hear you can feel at ease with your dad in our care. Thank you for choosing Woodend for your stay.


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Current Review Score: 9.6 (9.612)

Overview of Review Score

The Review Score of 9.6 (9.612) out of 10 for Woodend Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.612 for Woodend Care Home is calculated as follows: ( (301 Excellents x 5) + (127 Goods x 4) + (21 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 451 Ratings = 4.612

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Woodend Care Home is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 79 registered maximum number of service users is 15.8, which has been reached with 38 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 23 Apr 2025

A purpose built home with rooms created with residents in mind. An impressive building on the outside continue with a homely feel on the inside. All of our rooms have ensuites giving independence and privacy.


Awards / Recognitions (7)

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Meet the Team (6)

Jane

Jane Abdoh

Job Title: Home Manager

Joined: 2023

I’m Jane and I joined Woodend as Home Manager in June 2023.


I became a nurse because I wanted to look after people. I qualified in 1978 and have worked in the NHS and the private sector. I also worked overseas in Abu Dhabi for 10 years.


Throughout my career I have always been passionate about care of the elderly, which is the reason I joined the care sector 25 years ago. Care of the elderly is complex - some have many physical needs or may be living with dementia. The work is so rewarding though, and residents have such wonderful tales to tell. Part of my role is also to support their loved ones, who also become part of our family.


Outside of work, I have three children and four grandchildren. Family is very important to me, and they all know how much I love my job. I have lots of interests, including gardening, reading, travel and going to theatre.


Ruth

Ruth

Job Title: Clinical Deputy Manager

Joined: 2023

I’m a Clinical Deputy Manager at Woodend, having joined as a Registered General Nurse, before advancing to Unit Manager. I qualified as a nurse in 2024 and previously worked with the NHS as an Endoscopy Nurse. My true passion lies in elderly care and in June 2024, I took on my current leadership role, bringing my expertise and dedication to the team.


Outside of work, I’m a proud mother to a wonderful daughter and I have a close-knit family, including four siblings and cherished nephews and nieces. In my spare time, I love traveling, watching sports —particularly football — and staying active through walking and yoga.


Mary

Mary Durkin

Job Title: Financial Administrator

Joined: 2022

I was a catering manager in a 120-bedded home in Warrington but went back to college and received all my NVQ administration 1,2,3, and Management level 4.


I then worked at a care home as an administrator. After 12 months I was promoted to non-clinical Deputy Manager, which I did for two years. After some consideration in where my role was going, I decided to go back to a financial administrator role and applied to work at Woodend.


I am a very caring person and I love to be able to help others and see their reaction when I can do this.


Outside of work I am married with one son who is 24 and at university. I still love to cook and bake, which I do often and treat the staff here at Woodend. I like to swim and walk where and when I can. I always love to push myself and learn new things.


Jill

Jill Dobson

Job Title: Activity Coordinator

Joined: 2022

I have spent many years in Health and Social Care, specialising in older people with dementia. I also taught adults and children with learning difficulties/disabilities/ complex health problems and mental health issues.


I love being able to make a difference to the lives of individuals and do my best to give them the best quality of life possible.


I live relatively near Woodend but have lived very close to it in the past and am very active in community work in the area. I enjoy walking , rambling and cycling, singing, cooking, embroidery - just not enough time for everything! I am also president of a local Rotary Club and undertake voluntary work with The Homeless and Older People. I also enjoy visiting places and going to the theatre.


Ashley

Ashley Ratcliffe

Job Title: Chef Manager

Joined: 2007

I began my career at Woodend in 2007 as a Hotel Service Assistant, where I developed a strong foundation in hospitality. In 2012, I transitioned to the kitchen as a Kitchen Assistant and steadily progressed to the role of Cook. During this time, I pursued my NVQ qualifications to become a fully qualified chef. After completing my Level 3 NVQ in Senior Chef training in 2018, I was promoted to Chef Manager, a position I have held ever since, overseeing kitchen operations with dedication and expertise.


Outside of work, I maintain an active lifestyle by regularly attending the gym and running. I also enjoy hiking and have completed the UK’s Three Peaks—Ben Nevis, Scafell Pike, and Snowdonia—alongside colleagues from Woodend, fostering teamwork and camaraderie beyond the workplace.


Susan

Susan Berry

Job Title: Hotel Services Manager

Joined: 2011

I was self-employed for several years before moving to Spain in 2006. I returned to the UK in 2011 and joined Woodend.


I love the connection I have with the residents; they make me laugh, they make me cry, but I honestly could not think of a better work environment. I am a friendly person with a good sense of humour, and I feel the residents know this and they make coming to work a pleasure for me.


I live locally and I’m married with two children and six grandchildren. We have a caravan in Anglesey which we go to whenever we can, and we love going for lovely coastal walks. I also enjoy holidays abroad, especially Greece.


Frequently Asked Questions about Woodend Care Home

What types of Care is Woodend Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Woodend Care Home provide?

Palliative Care & Convalescent Care are other types of care provided.

How many Rooms does Woodend Care Home have?

There are 79 Single Rooms.

What are the Facilities & Services at Woodend Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Woodend Care Home to the centre of Altrincham?

1.1 mile(s) as the crow flies, distance by road may be significantly further.