Woodend Care Home

Bradgate Road, Altrincham WA14 4QU
Review Us
9.7 81 Reviews
  • Woodend Care Home, Altrincham
Woodend offers a welcoming atmosphere to residents who require residential, nursing or dementia care. For those who need short term respite care the home is also an ideal choice.

On sunny days, residents can benefit from visiting the large landscaped garden, or relax on the patio area to enjoy the warm weather. Each private bedroom boasts under-floor heating, profiling beds and a 24-hour call system which help residents to live as independently as possible in a safe environment. New large 'Super Suite' rooms boast lovely aspect views out over the gardens to the front of the home and include a wet room and space to accommodate items of your choice.

The home works hard to cater for any special dietary requirements and seeks regular feedback on mealtime options to ensure everyone enjoys the food offered.

Regular reminiscence groups are organised for residents to help them live well with dementia and engage residents with activities. Gentle exercise is encouraged in the form of armchair aerobics to stimulate residents and keep people active.

For more information about life in the home, please contact the team.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 79 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Jane Abdoh (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022

Room Information

  • Single Rooms (79)
  • Single Rooms with Ensuite Wet Room (3)
9.7

Woodend Care Home has a Review Score of 9.7 (9.666) out of 10, based on 37 reviews in the last 2 years.
Over all time Woodend Care Home has 81 reviews.

Overall Experience
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Date Published
  • 81
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Reviewer Connection to Woodend Care Home
  • 26
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  • 7
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  • 5
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Total of 81, showing 21-40
Review from Angie F (Daughter of Resident) published on 29 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are amazing with my Mum and very supportive of our family. Great activities calendar, which Mum enjoys. Lovely location and beautiful garden to use in the warmer months. Good variety of meal options.
Reply from David Mclean, Customer Service Adviser at Woodend Care Home

Thank you for your kind words. It is always nice to hear words like "amazing" and "supportive" being used to describe our care and it is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your Mum with the best possible care.

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Review from Kim J (Daughter of Resident) published on 28 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved in here ten months ago and is very settled there now - it has a very homely feel. The staff are lovely and the food is good. Each week there is entertainment from bingo to karaoke, live singers and more and there are activities organised for most mornings. Visitors are welcome at any
time during the day and evening. Would definitely recommend Woodend to anyone looking for a lovely caring environment for their elderly loved ones.
Reply from Maria Ricketts, Customer Care Adviser at Woodend Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your Mother in our care. Thank you for choosing Woodend Care home

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Review from M S (Son of Resident) published on 2 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall experience now is a good one. Care for Mum is very good. Staff are pleasant and communicative and interact with us and are informative. Mum has recently moved to 1st floor, we had doubts and she is in settling-in mode. I had reservations at first but see that the care given is very good.
Reply from Rosie Smith, Customer Advisor at Woodend Care Home

Hello and thank you for taking the time to leave the staff at Woodend Care Home a review. We are happy to hear that your Mum is settling in well and that the staff are both "pleasant" and "communicative". We hope that your Mum continues to settle into the home and enjoys her care home experience.

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Review from P S (Son of Resident) published on 2 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff are very good. Listen to complaints and react. Overall a very good care home. My mother has been looked after in this care home!
Reply from Rosie Smith, Customer Advisor at Woodend Care Home

Hello and thank you for leaving a positive review for the staff at Woodened Care Home. It is lovely to hear that your mother has been so well looked after within the care home and that the staff's work is to your standards! Best wishes!

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Review from C W (Stepdaughter of Resident) published on 27 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing residential home. Feel that my stepdad is well looked after and his needs met. The staff are fantastic and respectful. The staff have the patience of saints! The management have been fantastic with recently accommodating my mum short term.
Reply from Rosie Smith, Customer Advisor at Woodend Care Home

Hello and thank you for taking the time to write the staff at Woodend Care Home such a lovely review. It is wonderful to hear our home described as "amazing" and we are so happy that your Stepdad is well looked after and that his needs are being met. We are so pleased that the staff have met and exceeded your expectations. We hope that your Stepdad continues to enjoy his stay at Woodend!

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Review from Siobhan W (Relative of Resident) published on 22 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From walking in the door I was made to feel really welcome, I knew after being shown around that this was the right home for our uncle. He settled really quickly and is really well cared for. He is treated with kindness, respect and total dignity which is so important. The staff are really lovely with
him. His room is clean and he is very comfortable, the food looks amazing. He enjoys the activities and they even had him up dancing! He looks well and has been thriving since being in the home and is totally spoilt by the staff. I couldn't ask for anything more from a home and we would definitely recommend Woodend to anyone. Thank you to all the staff for making what I thought would be a very difficult transition, very easy.
Reply from Fran Donno, Customer Service Adviser at Woodend Care Home

Thank you for your kind words. We are so pleased to hear that you felt welcomed from the moment you came to visit us at Woodend Care Home. We are glad to hear that you are impressed with the high standards of care provided and that your uncle has settled in well and he is happy. It is so lovely to hear that your uncle is enjoying our delicious meals and is having fun taking part in our activities. If there is anything we can do to make your family and your uncle more at ease, please do let us know.

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Review from M P (Son of Resident) published on 15 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
First class care, Dad is safe and loved in his residence.
Reply from Maria Ricketts, Customer Care Adviser at Woodend Care Home

Thank you for your feedback. We are very happy to hear you can feel at ease with your dad in our care. Thank you for choosing Woodend for your stay.

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Review from Jane W (Daughter of Resident) published on 17 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the minute you walk through the door you are welcomed by very friendly, helpful staff. My mum is treated with dignity and respect by all carers and staff. She has become more stimulated since her arrival due to activities and being with other people. Her room is very comfortable and always clean.
All the staff are always smiling and make the residents feel respected. There is always an alternative to food if there is something else you prefer.
Reply from Rosie Smith, Customer Advisor at Woodend Care Home

Hello and thank you for taking the time to leave the staff at Woodend Care Home such a lovely review. It is always great to hear words like "friendly" and "helpful" to describe our staff. We are so pleased Mum has settled in well at the home and that she is feeling stimulated and comfortable there. We are thrilled Mum and the family are having such a positive experience.

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Review from Andrew M (Respite Resident) published on 17 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had a total knee replacement on the 21st of May and wanted somewhere safe for post-op respite. I am in between homes and up to going for the op I was staying with friends. A friend suggested Woodend as a suitable place for respite and recovery. I will probably stay for 3 weeks until my flat is ready
to move into. It is ideal. Very friendly, super helpful people and I feel very happy here. The nursing staff have been wonderful, as has everyone else.
Reply from Rosie Smith at Woodend Care Home

Hello, thank you so much for your kind review. It is always lovely to hear words like "friendly", "helpful" and "wonderful" to describe our staff. We are so pleased you have decided to extend your stay with us after such a positive experience. We hope that you continue to enjoy your time with us.

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Review from J B (Daughter of Resident) published on 10 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
So far everyone has been great. Any problems have been dealt with quickly and we have no complaints. Lovely staff. Hoping to move to a larger room when one becomes available.
Reply from Grace Langfield, Customer Service Adviser at Woodend Care Home

Thank you for your feedback. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything else we can do to make your loved one's stay as comfortable as possible.

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Review from R O (Daughter of Resident) published on 26 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff ar Woodend are kind, caring and thoughtful. I get such comfort knowing that my dad us well looked after. As a regular visitor, I regularly see the team with the residents and witness their hard work. They always go above and beyond. Everyone is wonderful here, the staff on the second floor
are always so kind to everyone. But honestly, the whole team on the second floor (and probably throughout) regularly blow me away.
Reply from Eden Tomlinson, Customer Service Adviser at Woodend Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are looking forward to see you again.

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Review from U S (Respite Resident) published on 31 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I chose Woodend Care Home for a convalescent stay following a hip replacement operation. I could not have wished for a more caring and professional environment.
My room was large, with lovely views, an ensuite, an accessible bathroom and a separate sitting area. The electric, adjustable bed made it
easy for me to get in and out of bed. The residents' lounge and dining room were clean, comfortable and freshly decorated. The accessible residents' garden, even in January, had flowers and plants of interest. The food was carefully designed around the residents' wishes. As a purpose-built care home, the layout is well-suited for residents' needs.
However, the staff team is what makes Woodend so special. The staff treated residents with dignity, patience and kindness. They went out of their way to make me feel at home. Nothing was too much trouble for them. I would happily return to Woodend for convalescent care. I would also be confident in placing elderly relatives in Woodend.
Reply from Grace Langfield, Customer Service Adviser at Woodend Care Home

Thank you for taking the time to leave your review. We are very happy to hear you felt so at ease whilst in our care home, and how our staff have gone above and beyond to help you during your stay. Thank you for choosing Woodend for your stay.

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Review from J W (Husband of Resident) published on 29 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied with all the care my wife is receiving. Safety, food, care and management are excellent. Highly recommend the home.
Reply from Eden Tomlinson, Customer Service Adviser at Woodend Care Home

Thank you for your review. We are very happy to hear you can feel at ease with your Wife in our care. We hope to continue providing your loved one with the best possible care.

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Review from S T (Daughter of Resident) published on 2 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are an amazing team and the care Mum gets is so good. Thank you to all the staff from management, carers, nurses, housekeeping and entertainment, each goes far and beyond.
Reply from David Mclean, Customer Service Adviser at Woodend Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your mum in our care. Please let us know if there is anything we can do to make her stay as comfortable as possible.

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Review from David A (Son of Resident) published on 25 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As soon as Mum arrived from hospital she was treated with kindness, understanding, and dignity. Everyone I met has been very professional and understanding.
Excellent.
Reply from Fran Donno, Customer Service Adviser at Woodend Care Home

Thank you for your kind words. It is always nice to hear words like “kindness” and “dignity" being used to describe our care and it is always nice to hear from family members feeling like their loved one is cared for and looked after. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review from Susan B (Daughter of Resident) published on 21 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very accommodating and professional from the moment we contacted Bupa. The manager came to my dad's house to complete an assessment and then Dad went into respite. He has completed a number of weeks respite and then he has become a full-time resident. He is cared for in a clean environment and the food
is outstanding. Carers listen to us as do all the admin staff and manager. He is cared for. He is safe.
Reply from Fran Donno, Customer Service Adviser at Woodend Care Home

Thank you for your kind words. It is always nice to hear words like “Accommodating” and “Professional” being used to describe our care. We are so pleased to hear that your dad is safe and is being cared for in a clean environment. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review from Rebecca G (Granddaughter of Resident) published on 21 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The entire team at Woodend have been nothing short of incredible. Nothing is ever too much and they have gone above and beyond to support both me and my grandmother in what is the most difficult times.
A special mention to one member of staff in particular, without her kindness, patience, and support
I'd have been lost.
Thank you from the bottom of my heart, from moving Nan in until now you've been amazing!
Reply from Grace Langfield, Customer Service Adviser at Woodend Care Home

Thank you for your kind review. It is really nice to hear words such as "incredible" and "amazing" being used to describe the care our staff provide for residents. We hope to continue providing your grandmother with the best possible care.

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Review from J W (Daughter of Resident) published on 30 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault Woodend Care Home, The care my mum receives is exceptional. The staff are friendly and professional and nothing is too much trouble. My mum is very happy and enjoys the company and activities offered daily.
Reply from David Mclean, Customer Service Adviser at Woodend Care Home

Thank you for your lovely review. It is always nice to hear words like “exceptional, friendly and professional” being used to describe our care. We are very happy to hear that Mum feels at ease in our care. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.

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Review from Alan J (Son of Resident) published on 21 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is a new person since moving in. She is happy and the extended family can enjoy a normal life again, secure in the knowledge that she is in totally safe hands.
Reply from Fran Donno, Customer Service Adviser at Woodend Care Home

Thank you for your lovely review. We hope Woodend Care Home did everything possible to make the transition as easy as possible and we are pleased to hear that your Mum is happy and content. We hope to continue providing your loved one with the best possible care.

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Review from Derek N (Respite Resident) published on 30 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All aspects of my stay were excellent!
Reply from Rebecca Kellegher, Customer Service Adviser at Woodend Care Home

Thank you for your feedback. We are pleased to hear all aspects of your stay were excellent. Thank you for choosing Woodend Care Home.

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Current Review Score: 9.7 (9.666)

Overview of Review Score

The Review Score of 9.7 (9.666) out of 10 for Woodend Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 37 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.666 for Woodend Care Home is calculated as follows: ( (314 Excellents x 5) + (107 Goods x 4) + (17 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 440 Ratings = 4.666
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Woodend Care Home is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 79 registered maximum number of service users is 15.8, which has been reached with 37 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 08 Sep 2025

A purpose built home with rooms created with residents in mind. An impressive building on the outside continue with a homely feel on the inside. All of our rooms have ensuites giving independence and privacy.

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Awards / Recognitions (7)

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Meet the Team (6)

Jane

Jane Abdoh

Job Title: Home Manager Joined: 2023

I’m Jane and I joined Woodend as Home Manager in June 2023.


I became a nurse because I wanted to look after people. I qualified in 1978 and have worked in the NHS and the private sector. I also worked overseas in Abu Dhabi for 10 years.


Throughout my career I have always been passionate about care of the elderly, which is the reason I joined the care sector 25 years ago. Care of the elderly is complex - some have many physical needs or may be living with dementia. The work is so rewarding though, and residents have such wonderful tales to tell. Part of my role is also to support their loved ones, who also become part of our family.


Outside of work, I have three children and four grandchildren. Family is very important to me, and they all know how much I love my job. I have lots of interests, including gardening, reading, travel and going to theatre.

Ruth

Ruth

Job Title: Clinical Deputy Manager Joined: 2023

I’m a Clinical Deputy Manager at Woodend, having joined as a Registered General Nurse, before advancing to Unit Manager. I qualified as a nurse in 2024 and previously worked with the NHS as an Endoscopy Nurse. My true passion lies in elderly care and in June 2024, I took on my current leadership role, bringing my expertise and dedication to the team.


Outside of work, I’m a proud mother to a wonderful daughter and I have a close-knit family, including four siblings and cherished nephews and nieces. In my spare time, I love traveling, watching sports —particularly football — and staying active through walking and yoga.

Mary

Mary Durkin

Job Title: Financial Administrator Joined: 2022

I was a catering manager in a 120-bedded home in Warrington but went back to college and received all my NVQ administration 1,2,3, and Management level 4.


I then worked at a care home as an administrator. After 12 months I was promoted to non-clinical Deputy Manager, which I did for two years. After some consideration in where my role was going, I decided to go back to a financial administrator role and applied to work at Woodend.


I am a very caring person and I love to be able to help others and see their reaction when I can do this.


Outside of work I am married with one son who is 24 and at university. I still love to cook and bake, which I do often and treat the staff here at Woodend. I like to swim and walk where and when I can. I always love to push myself and learn new things.

Jill

Jill Dobson

Job Title: Activity Coordinator Joined: 2022

I have spent many years in Health and Social Care, specialising in older people with dementia. I also taught adults and children with learning difficulties/disabilities/ complex health problems and mental health issues.


I love being able to make a difference to the lives of individuals and do my best to give them the best quality of life possible.


I live relatively near Woodend but have lived very close to it in the past and am very active in community work in the area. I enjoy walking , rambling and cycling, singing, cooking, embroidery - just not enough time for everything! I am also president of a local Rotary Club and undertake voluntary work with The Homeless and Older People. I also enjoy visiting places and going to the theatre.

Ashley

Ashley Ratcliffe

Job Title: Chef Manager Joined: 2007

I began my career at Woodend in 2007 as a Hotel Service Assistant, where I developed a strong foundation in hospitality. In 2012, I transitioned to the kitchen as a Kitchen Assistant and steadily progressed to the role of Cook. During this time, I pursued my NVQ qualifications to become a fully qualified chef. After completing my Level 3 NVQ in Senior Chef training in 2018, I was promoted to Chef Manager, a position I have held ever since, overseeing kitchen operations with dedication and expertise.


Outside of work, I maintain an active lifestyle by regularly attending the gym and running. I also enjoy hiking and have completed the UK’s Three Peaks—Ben Nevis, Scafell Pike, and Snowdonia—alongside colleagues from Woodend, fostering teamwork and camaraderie beyond the workplace.

Susan

Susan Berry

Job Title: Hotel Services Manager Joined: 2011

I was self-employed for several years before moving to Spain in 2006. I returned to the UK in 2011 and joined Woodend.


I love the connection I have with the residents; they make me laugh, they make me cry, but I honestly could not think of a better work environment. I am a friendly person with a good sense of humour, and I feel the residents know this and they make coming to work a pleasure for me.


I live locally and I’m married with two children and six grandchildren. We have a caravan in Anglesey which we go to whenever we can, and we love going for lovely coastal walks. I also enjoy holidays abroad, especially Greece.

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