Woodend Care Home

Bradgate Road, Altrincham WA14 4QU
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9.7 89 Reviews
  • Woodend Care Home, Altrincham

Woodend Care Home, Altrincham

Only 2 of 65
rooms available
Woodend offers a welcoming atmosphere to residents who require residential, nursing or dementia care. For those who need short term respite care the home is also an ideal choice.

On sunny days, residents can benefit from visiting the large landscaped garden, or relax on the patio area to enjoy the warm weather. Each private bedroom boasts under-floor heating, profiling beds and a 24-hour call system which help residents to live as independently as possible in a safe environment. New large 'Super Suite' rooms boast lovely aspect views out over the gardens to the front of the home and include a wet room and space to accommodate items of your choice.

The home works hard to cater for any special dietary requirements and seeks regular feedback on mealtime options to ensure everyone enjoys the food offered.

Regular reminiscence groups are organised for residents to help them live well with dementia and engage residents with activities. Gentle exercise is encouraged in the form of armchair aerobics to stimulate residents and keep people active.

For more information about life in the home, please contact the team.

Care Provided by Woodend Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 79 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1200
  • Self-Funded Residential Dementia Care: £1250 – £1250
  • Self-Funded Nursing Care: £1440 – £1440
  • Self-Funded Nursing Dementia Care: £1490 – £1490
  • RESPITE Self-Funded Residential Care: £1320 – £1320
  • RESPITE Self-Funded Residential Dementia Care: £1375 – £1375
  • RESPITE Self-Funded Nursing Care: £1585 – £1585
  • RESPITE Self-Funded Nursing Dementia Care: £1640 – £1640

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

These prices are only a guideline, please contact Woodend Care Home to find out the exact price for your requirements.

Contact Woodend Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Woodend Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Jane Abdoh (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022

Room Information

  • Single Rooms (79)
  • Single Rooms with Ensuite Wet Room (3)
9.7

Woodend Care Home has a Review Score of 9.7 (9.674) out of 10, based on 42 reviews in the last 2 years.
Over all time Woodend Care Home has 89 reviews.

Overall Experience
  • 59
  • 27
  • 3
  • 0
  • 0
Date Published
  • 89
  • 13
  • 25
  • 42
  • 47
Reviewer Connection to Woodend Care Home
  • 29
  • 19
  • 9
  • 7
  • 5
  • 3
  • 3
  • 3
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
Total of 89, showing 41-60
Review from J W (Husband of Resident) published on 29 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied with all the care my wife is receiving. Safety, food, care and management are excellent. Highly recommend the home.
Reply from Eden Tomlinson, Customer Service Adviser at Woodend Care Home
Thank you for your review. We are very happy to hear you can feel at ease with your Wife in our care. We hope to continue providing your loved one with the best possible care.
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Review from S T (Daughter of Resident) published on 2 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are an amazing team and the care Mum gets is so good. Thank you to all the staff from management, carers, nurses, housekeeping and entertainment, each goes far and beyond.
Reply from David Mclean, Customer Service Adviser at Woodend Care Home
Thank you for your kind words. We are very happy to hear you can feel at ease with your mum in our care. Please let us know if there is anything we can do to make her stay as comfortable as possible.
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Review from David A (Son of Resident) published on 25 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As soon as Mum arrived from hospital she was treated with kindness, understanding, and dignity. Everyone I met has been very professional and understanding.
Excellent.
Reply from Fran Donno, Customer Service Adviser at Woodend Care Home
Thank you for your kind words. It is always nice to hear words like “kindness” and “dignity" being used to describe our care and it is always nice to hear from family members feeling like their loved…read more
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Review from Susan B (Daughter of Resident) published on 21 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very accommodating and professional from the moment we contacted Bupa. The manager came to my dad's house to complete an assessment and then Dad went into respite. He has completed a number of weeks respite and then he has become a full-time resident. He is cared for in a clean environment and the food
is outstanding. Carers listen to us as do all the admin staff and manager. He is cared for. He is safe.
Reply from Fran Donno, Customer Service Adviser at Woodend Care Home
Thank you for your kind words. It is always nice to hear words like “Accommodating” and “Professional” being used to describe our care. We are so pleased to hear that your dad is safe and is being…read more
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Review from Rebecca G (Granddaughter of Resident) published on 21 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The entire team at Woodend have been nothing short of incredible. Nothing is ever too much and they have gone above and beyond to support both me and my grandmother in what is the most difficult times.
A special mention to one member of staff in particular, without her kindness, patience, and support
I'd have been lost.
Thank you from the bottom of my heart, from moving Nan in until now you've been amazing!
Reply from Grace Langfield, Customer Service Adviser at Woodend Care Home
Thank you for your kind review. It is really nice to hear words such as "incredible" and "amazing" being used to describe the care our staff provide for residents. We hope to continue providing your…read more
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Review from J W (Daughter of Resident) published on 30 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault Woodend Care Home, The care my mum receives is exceptional. The staff are friendly and professional and nothing is too much trouble. My mum is very happy and enjoys the company and activities offered daily.
Reply from David Mclean, Customer Service Adviser at Woodend Care Home
Thank you for your lovely review. It is always nice to hear words like “exceptional, friendly and professional” being used to describe our care. We are very happy to hear that Mum feels at ease in our…read more
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Review from Alan J (Son of Resident) published on 21 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is a new person since moving in. She is happy and the extended family can enjoy a normal life again, secure in the knowledge that she is in totally safe hands.
Reply from Fran Donno, Customer Service Adviser at Woodend Care Home
Thank you for your lovely review. We hope Woodend Care Home did everything possible to make the transition as easy as possible and we are pleased to hear that your Mum is happy and content. We hope to…read more
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Review from Derek N (Respite Resident) published on 30 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All aspects of my stay were excellent!
Reply from Rebecca Kellegher, Customer Service Adviser at Woodend Care Home
Thank you for your feedback. We are pleased to hear all aspects of your stay were excellent. Thank you for choosing Woodend Care Home.
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Review from J L (Daughter of Resident) published on 22 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since my mother became a resident at Woodend Care Home, the staff have worked very hard to cater for her individual needs. The recent refurbishment has been a real success, creating a pleasant internal environment which complements the equally pleasant grounds and gardens outside. Thank you for looking
after her.
Reply from Rebecca Kellegher, Customer Service Adviser at Woodend Care Home
Thank you for taking the time to leave your review. We are so pleased to hear our staff have worked very hard to cater for your mother's individual care needs. We hope to continue providing your loved…read more
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Review from Marcia S (Daughter of Resident) published on 15 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Initially, communication was poor. There are still issues, such as not being able to video call with Mum. Since a complaint was made communication is very good. Mum is well cared for and I am truly pleased with her placement, just a few tweaks then it will be excellent.
Reply from David Mclean, Customer Service Adviser at Woodend Care Home
Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your mum in our care after the communication had improved. Please let us know if there is…read more
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Review from P O (Son of Resident) published on 9 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our father is receiving wonderful, kind and caring care at Woodend Care Home. The staff make the world of difference and the facilities are good.
Reply from Fran Donno, Customer Service Adviser at Woodend Care Home
Thank you for your kind words. We are so pleased to hear that you are impressed with the brilliant care and facilities that we provide. It is always nice to hear words such as "Wonderful" and "Caring"…read more
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Review from Annette L (Daughter of Resident) published on 26 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum, who has dementia, has been in Woodend Care Home for over four years and has now been joined by my dad, who is having respite care after a spell in hospital. They are looked after very well by friendly staff, spending a lot of the day together, even though they reside on different floors.
Reply from David Mclean, Customer Service Adviser at Woodend Care Home
Thank you for taking the time to leave your review. We hope Woodend care home did everything possible to make the transition as easy as possible for both of your parents. It is always nice to hear…read more
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Review from S J (Son of Resident) published on 24 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is currently staying here and she is very happy. All the staff are very understanding of all her needs. My mother is 88 years old and it is lovely to see her smiling in the latter stages of her life.
Reply from David Mclean, Customer Service Adviser at Woodend Care Home
Thank you for your kind words. We are happy to hear you feel like a part of our Woodend family. It is always nice to hear from family members feeling like their loved one is cared for and looked…read more
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Review from P H (Sister of Resident) published on 27 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
First impressions were very good, very friendly and helpful. My brother has settled in well. Not wanting to pack his back as he was in the hospital. Nothing too much trouble. Setting lovely, nice and peaceful.
Reply from Fran Donno, Customer Service Adviser at Woodend Care Home
We appreciate you taking the time to leave us your comments. We are glad to hear we made such a positive first impression and that your Brother has settled in well. Thank you for choosing Woodend for…read more
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Review from L R (Niece of Resident) published on 21 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle moved into Woodend Care Home in late December 2022. Beautiful room, exceptionally clean and well decorated. The care he has received from the staff has been outstanding, nurses and care assistants, nothing is too much trouble. All staff are friendly and helpful. The home is cleaned constantly
throughout the day and to a very high standard. My uncle really enjoys the food, all prepared fresh daily and to an amazing standard and variety. Since moving into Woodend Care Home he has gained his confidence and he is very happy and settled. Thank you all.
Reply from Grace Langfield, Customer Service Adviser at Woodend Care Home
Thank you for your generous review. It's always so pleasing to hear words such as "outstanding" and "helpful" to describe the care given by our staff. We hope you can feel at ease knowing your Uncle…read more
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Review from Sue W (Daughter of Resident) published on 2 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our lovely dad moved into Woodend in May 2019 following 3 months in hospital where he was extremely poorly. We thought his stay at Woodend would be short as he was so frail. After a short time, Dad was up and about cracking jokes and making friends. Family visited daily until Covid hit then, like many,
his 'family' were the care team at Woodend. They were all brilliant, putting our minds at rest. Dad continued to remain well until a few months ago, he slowly started to decline. The team at Woodend have treated him with so much love, dignity and respect, they followed Dad's wishes not to go into hospital and to be cared for at Woodend. Mum visited Dad and she too was added to the Woodend 'family' which gave her so much strength. During his final days family visited continually and we were supported so well. We stayed over for three nights and again the staff were amazing. Sadly, Dad passed away this week. We cannot fault the care and attention Dad received both in life and beyond. Thank you.
Reply from David Mclean, Customer Service Adviser at Woodend Care Home
Thank you for taking the time to leave your kind words. We are saddened to hear about your loss but we are glad to hear that you felt like a part of our Woodend family, especially during the difficult…read more
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Review from Joanne R (Granddaughter of Resident) published on 12 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This was the first time I was able to see my nan properly in person since the pandemic with my little boy. The staff were so welcoming to have me visit again, which was lovely. The care has always been exceptional and you can tell the staff really do care. The floor had been decorated and updated which
has made a huge improvement. My nan looked as cared for and wonderful as she always has been.
Reply from David Mclean, Customer Service Adviser at Woodend Care Home
Thank you for your kind words. We are very happy to hear you can feel at ease with your nan in our care. We hope to continue providing your loved one with the best possible care and we are looking…read more
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Review from Elaine R (Daughter of Resident) published on 3 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has only just moved into the care home and so far I have seen an improvement in her health.
Reply from David Mclean, Customer Service Adviser at Woodend Care Home
Thank you for taking the time to leave your review. We hope Woodend Care Home did everything possible to make the transition as easy as possible. Please let us know if there is anything we can do to…read more
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Review from Linda K (Daughter of Resident) published on 16 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As this was Dad's first time in respite care (two weeks), it was a new experience for all of us.
We needn't have worried - from the minute we stepped through the door, we were all made to feel welcome. The house manager and all the team are friendly, professional, compassionate and kind. My dad absolutely
loved his stay! He said it felt like a holiday with friends! This, to me, sums up Woodend!
Such a lovely experience, thank you.
Reply from Rebecca Kellegher, Customer Service Adviser at Woodend Care Home
Thank you for your lovely review. It is really nice to hear your Dad settled so well, and he loved his stay with Woodend. We hope to see you again.
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Review from N G (Son of Resident) published on 9 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Great care with some brill staff looking after my mum.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Woodend Care Home
Thank you for your feedback. It is always so nice to hear from family members feeling like their loved one is well cared for.
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Current Review Score: 9.7 (9.674)

Overview of Review Score

The Review Score of 9.7 (9.674) out of 10 for Woodend Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 42 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.674 for Woodend Care Home is calculated as follows: ( (360 Excellents x 5) + (119 Goods x 4) + (19 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 500 Ratings = 4.674
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Woodend Care Home is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 79 registered maximum number of service users is 15.8, which has been reached with 42 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 04 Dec 2025

A purpose built home with rooms created with residents in mind. An impressive building on the outside continue with a homely feel on the inside. All of our rooms have ensuites giving independence and privacy.

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Awards / Recognitions (7)

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Meet the Team (6)

Jane

Jane Abdoh

Job Title: Home Manager Joined: 2023

I’m Jane and I joined Woodend as Home Manager in June 2023.


I became a nurse because I wanted to look after people. I qualified in 1978 and have worked in the NHS and the private sector. I also worked overseas in Abu Dhabi for 10 years.


Throughout my career I have always been passionate about care of the elderly, which is the reason I joined the care sector 25 years ago. Care of the elderly is complex - some have many physical needs or may be living with dementia. The work is so rewarding though, and residents have such wonderful tales to tell. Part of my role is also to support their loved ones, who also become part of our family.


Outside of work, I have three children and four grandchildren. Family is very important to me, and they all know how much I love my job. I have lots of interests, including gardening, reading, travel and going to theatre.

Ruth

Ruth

Job Title: Clinical Deputy Manager Joined: 2023

I’m a Clinical Deputy Manager at Woodend, having joined as a Registered General Nurse, before advancing to Unit Manager. I qualified as a nurse in 2024 and previously worked with the NHS as an Endoscopy Nurse. My true passion lies in elderly care and in June 2024, I took on my current leadership role, bringing my expertise and dedication to the team.


Outside of work, I’m a proud mother to a wonderful daughter and I have a close-knit family, including four siblings and cherished nephews and nieces. In my spare time, I love traveling, watching sports —particularly football — and staying active through walking and yoga.

Mary

Mary Durkin

Job Title: Financial Administrator Joined: 2022

I was a catering manager in a 120-bedded home in Warrington but went back to college and received all my NVQ administration 1,2,3, and Management level 4.


I then worked at a care home as an administrator. After 12 months I was promoted to non-clinical Deputy Manager, which I did for two years. After some consideration in where my role was going, I decided to go back to a financial administrator role and applied to work at Woodend.


I am a very caring person and I love to be able to help others and see their reaction when I can do this.


Outside of work I am married with one son who is 24 and at university. I still love to cook and bake, which I do often and treat the staff here at Woodend. I like to swim and walk where and when I can. I always love to push myself and learn new things.

Jill

Jill Dobson

Job Title: Activity Coordinator Joined: 2022

I have spent many years in Health and Social Care, specialising in older people with dementia. I also taught adults and children with learning difficulties/disabilities/ complex health problems and mental health issues.


I love being able to make a difference to the lives of individuals and do my best to give them the best quality of life possible.


I live relatively near Woodend but have lived very close to it in the past and am very active in community work in the area. I enjoy walking , rambling and cycling, singing, cooking, embroidery - just not enough time for everything! I am also president of a local Rotary Club and undertake voluntary work with The Homeless and Older People. I also enjoy visiting places and going to the theatre.

Ashley

Ashley Ratcliffe

Job Title: Chef Manager Joined: 2007

I began my career at Woodend in 2007 as a Hotel Service Assistant, where I developed a strong foundation in hospitality. In 2012, I transitioned to the kitchen as a Kitchen Assistant and steadily progressed to the role of Cook. During this time, I pursued my NVQ qualifications to become a fully qualified chef. After completing my Level 3 NVQ in Senior Chef training in 2018, I was promoted to Chef Manager, a position I have held ever since, overseeing kitchen operations with dedication and expertise.


Outside of work, I maintain an active lifestyle by regularly attending the gym and running. I also enjoy hiking and have completed the UK’s Three Peaks—Ben Nevis, Scafell Pike, and Snowdonia—alongside colleagues from Woodend, fostering teamwork and camaraderie beyond the workplace.

Susan

Susan Berry

Job Title: Hotel Services Manager Joined: 2011

I was self-employed for several years before moving to Spain in 2006. I returned to the UK in 2011 and joined Woodend.


I love the connection I have with the residents; they make me laugh, they make me cry, but I honestly could not think of a better work environment. I am a friendly person with a good sense of humour, and I feel the residents know this and they make coming to work a pleasure for me.


I live locally and I’m married with two children and six grandchildren. We have a caravan in Anglesey which we go to whenever we can, and we love going for lovely coastal walks. I also enjoy holidays abroad, especially Greece.

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