Woodend Care Home

Bradgate Road, Altrincham WA14 4QU
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9.7 84 Reviews
  • Woodend Care Home, Altrincham
Woodend offers a welcoming atmosphere to residents who require residential, nursing or dementia care. For those who need short term respite care the home is also an ideal choice.

On sunny days, residents can benefit from visiting the large landscaped garden, or relax on the patio area to enjoy the warm weather. Each private bedroom boasts under-floor heating, profiling beds and a 24-hour call system which help residents to live as independently as possible in a safe environment. New large 'Super Suite' rooms boast lovely aspect views out over the gardens to the front of the home and include a wet room and space to accommodate items of your choice.

The home works hard to cater for any special dietary requirements and seeks regular feedback on mealtime options to ensure everyone enjoys the food offered.

Regular reminiscence groups are organised for residents to help them live well with dementia and engage residents with activities. Gentle exercise is encouraged in the form of armchair aerobics to stimulate residents and keep people active.

For more information about life in the home, please contact the team.

Care Provided by Woodend Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 79 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1200
  • Self-Funded Residential Dementia Care: £1250 – £1250
  • Self-Funded Nursing Care: £1440 – £1440
  • Self-Funded Nursing Dementia Care: £1490 – £1490
  • RESPITE Self-Funded Residential Care: £1320 – £1320
  • RESPITE Self-Funded Residential Dementia Care: £1375 – £1375
  • RESPITE Self-Funded Nursing Care: £1585 – £1585
  • RESPITE Self-Funded Nursing Dementia Care: £1640 – £1640

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

These prices are only a guideline, please contact Woodend Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Jane Abdoh (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022

Room Information

  • Single Rooms (79)
  • Single Rooms with Ensuite Wet Room (3)
9.7

Woodend Care Home has a Review Score of 9.7 (9.661) out of 10, based on 37 reviews in the last 2 years.
Over all time Woodend Care Home has 84 reviews.

Overall Experience
  • 55
  • 26
  • 3
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Date Published
  • 84
  • 10
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  • 37
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Reviewer Connection to Woodend Care Home
  • 27
  • 17
  • 8
  • 7
  • 5
  • 3
  • 3
  • 3
  • 3
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  • 2
  • 1
  • 1
  • 1
Total of 84, showing 61-80
Review from Sarah W (Friend of Resident) published on 22 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have wanted to see my friend for many months, due to the current situation this has not been possible. The staff have kept me updated on a regular basis and are a complete joy to speak to. Nothing is too much trouble when relaying messages and updates. My friend speaks so highly of the staff and how
well they have coped under very trying circumstances. The food is spot on and when I have visited previously have always been included at mealtimes, and at the very least always offered a drink and snack. They really do include everyone and make, not only the resident but visitors alike feel part of the family. I cannot recommend the staff and home highly enough.
Reply from Amanda Barnes, Customer Service Adviser at Woodend Care Home

Thank you for taking the time to leave your review. We are happy to hear you feel like a part of our Woodend family. It is lovely to hear that your friend is so happy in our care. We hope to continue providing your friend with the best possible care.

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Review from Alex P (Son of Resident) published on 15 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I’d like to thank everyone at the Tatton unit for looking after my Mum so well. When she came to Woodend straight from hospital, we were naturally anxious, especially as due to lockdown restrictions, we hadn’t even had a chance to see the place, however, my mum is happy. She can be challenging, but,
only ever has nice things to say about the unit and her caters - believe me, if she was not happy, we’d hear about it.
Reply from Melanie Cope, Customer Service Adviser at Woodend Care Home

Thank you so much for your lovely words. We are so pleased to hear Mum is happy in our care and that we can help in easing the anxieties finding a care home, during lockdown, can naturally cause.

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Review from Lauren C (Granddaughter of Resident) published on 4 February 2021 Submitted via Website • Report
Overall Experience 3.0 out of 5
Thank you to the Tatton floor. You made this hard experience in 2020/21 a lot easier whilst you cared for our loved one. Right till the end, the staff were so supportive and kept us updated, especially one particular member of staff. I can’t thank you all enough for your support.
Reply from Melanie Cope, Customer Service Adviser at Woodend Care Home

Thank you so much for your kind words. We are so glad we could ease what must of been a very difficult time for yourself and will certainly pass on your comments.

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Review from Deborah P (Daughter of Resident) published on 2 February 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been a resident in this home for over two years and is well looked after. Before and during the pandemic, their work has been fabulous, with caring staff and more recently new, very responsive management who have encouraged and directed staff.
Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Woodend Care Home

We really appreciate you taking the time to leave us such kind comments. Thank you.

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Review from Alfred D (Husband of Resident) published on 28 January 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My wife has been a resident at Woodend for three years now and I feel that she has been kept safe and has been looked after in a caring and friendly manner. During the very trying times of the last 12 months, I have been kept well informed about the developments of the situations at the home, regarding
the health of staff and residents and also the efforts made to ensure visits could be made, when possible. Now that staff and residents have had the first vaccination, I am hopeful that things will improve for everyone, although it may be 12 or so weeks and the second vaccination before we can start thinking about getting somewhere close to the old normal. I would like to thank the manager and all of his staff for all their efforts to keep my loved one safe.
Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Woodend Care Home

It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for your kind words.

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Review from Stan M (Son of Resident) published on 28 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have not seen Dad in person for almost a year now, with the Covid pandemic but have FaceTimed him and spoken to the staff to check on him on a regular basis. He seems very well and I am very grateful to all the staff for the terrific care he receives and has received during this difficult time. Looking
forward to visiting again in the near future but in the meantime - well done to all at Woodend.
Reply from Melanie Cope, Customer Service Adviser at Woodend Care Home

We are very happy we have assisted you in maintaining vital contact with Dad during this pandemic as we know how essential this is to our residents and their loved ones. Thank you for your lovely comments. We are also looking forward to resuming visits in the future once allowed and cannot wait until we can reopen our doors to our residents' loved ones.

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Review from Ruth G (Niece of Resident) published on 28 January 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
I've found all the staff to be very caring thoughtful and respective. Despite being extremely busy to the point of taking ages to answer the phone, everyone makes you feel welcome, and no request is too much. Which is essential during these difficult times.
Reply from Melanie Cope, Customer Service Adviser at Woodend Care Home

We thank you for your kind words and will be sure to pass your comments on to the home.

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Review from Andy S (Power of Attorney of Resident) published on 28 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
All at Woodend have been very supportive, informative and helpful throughout the difficult times during the pandemic. Communications are frequent and well-received and we do wish all residents and staff well. Looking forward to visiting when the rules permit. Keep up the great work folks and stay safe.
Reply from Melanie Cope, Customer Service Adviser at Woodend Care Home

Thank you so much for your kind words - we are so glad you feel you are kept informed throughout these difficult times. We are also looking forward to visits resuming once permitted and cannot wait to see our residents' loved ones again.

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Review from J S (Sister of Resident) published on 28 August 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My sister has had extremely very good care but room furniture is very poor, I have remarked several times, curtains, chair fabrics require new ones. Clothes go missing even after putting names on, her general dressing still not sorted although this is difficult. Her showering and bathing more should
be done.
Reply from Greta Narbutaityte, Customer Adviser at Woodend Care Home

We are concerned to hear this. Could you please contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we could discuss this further.

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Review from S H (Daughter of Resident) published on 21 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are very happy as a family of the care of my mother. The staff are excellent at communicating any changes in my mother's condition/treatment etc.
The care has been excellent for her stay. We have witnessed well thought out activities. The staff levels seem to be consistent and the familiar faces
make a huge difference to the continuity of care which to me is very important.
Reply from Greta Narbutaityte, Customer Adviser at Woodend Care Home

Thank you for your kind words. We really appreciate you taking the time to leave us such lovely comments.

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Review from Leo B (Husband of Resident) published on 12 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the care and I am grateful to all the staff as a team. At the moment I cannot visit because of the virus and I can only see my wife on the smartphone but she clearly is very well looked after and I know she is relaxed. As she has dementia she cannot relative very well to me, but
does relate well to the team.
Reply from Greta Narbutaityte, Customer Adviser at Woodend Care Home

Thank you for your understanding during such a difficult time. We appreciate it is very hard not to be able to see your loved one for such a long time. Please let us know if there is anything else, we can do to help.

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Review from D B (Friend of Resident) published on 24 July 2020 Submitted via Website • Report
Overall Experience 3.0 out of 5
Woodend is in need of investment it is beginning to look tired. The staff is all friendly and very caring but more staff are required. Finally, the new management team appears to be getting in control of overall services. Prior to this, there had been a continual change in management and some nursing
staff were having to take on admin activity.
Reply from Emily Wilson, Customer Services Adviser at Woodend Care Home

Thank you for taking the time to leave your review. We will discuss your feedback with the home’s manager to help us continually improve our service. We hope to continue providing your loved one with the best possible care.

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Review from Guy T (Son of Resident) published on 24 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
This purpose-built residential care home is splendid in every way. All the management and staff are friendly, helpful and caring. Professional chefs produce restaurant-quality meals. In addition to this, all the floors have little kitchens where the staff are only too pleased to provide snacks and,
if desired, a late breakfast for those wishing to have a little longer in bed in the mornings. The home has comfortable lounges with TV and music, not forgetting a magnificent display of tropical fish. There is also normally a full entertainment programme with games, painting, lectures and musicians. The home is immaculately clean. It boasts substantial and well-kept gardens maintained by professional staff. What more could one ask? Splendid.
Reply from Emily Wilson, Customer Services Adviser at Woodend Care Home

We really appreciate you taking the time to leave us such lovely comments. We are very happy to hear you can feel at ease with your loved one in our care. Please let us know if there is anything else we can do for you or your family.

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Review from M B (Wife of Resident) published on 24 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are wonderful. Nothing is too much trouble.
Reply from Catherine Smith, Senior Marketing & Development Manager at Woodend Care Home

Thank you for your lovely review. I will pass on your comments to all the team. Best wishes.

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Review from Joan S (Resident) published on 12 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
General care excellent, food also very good.
Reply from Gabriella Mills, Customer Adviser at Woodend Care Home

Thank you for your review of Woodend Care Home. We are pleased to hear that you are enjoying the food there and that you are being well cared for. We will share your comments with the care homes manager, The Bupa Customer Care Team.

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Review from Elizabeth S (Respite Resident) published on 12 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very pleased with the treatment I received and can't wait to come again when this becomes necessary. I came in for respite when my carer went away on holiday. I'm very pleased I joined Woodend for my 3-week stay and my carer could go away happily knowing I would be enjoying myself and I can't
wait for my next visit.
Reply from Gabriella Mills, Customer Adviser at Woodend Care Home

Thank you for your review. We are pleased to hear that you have received good care and enjoyed your stay at Woodend. We are glad that you would be happy to visit again. We will share your comments with the care home's manager, The Bupa Customer Care Team.

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Review from Frances B (Daughter of Resident) published on 11 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father is well looked after and staff are very receptive to his needs. They look after him very well and he is happy at Woodend and enjoys a bit of banter with the staff. They provide excellent customer care and go out of their way to help my father. This applies to all the staff, no matter what
job they do. I admire their patience and caring attitude. The building and gardens are very well looked after, clean and provide a pleasant ambience.
Reply from Gabriella Mills, Customer Adviser at Woodend Care Home

Thank you for your review of our Woodend Care Home and you enjoying the grounds. We are pleased to hear that your Father is well looked after and he gets on with the staff and will share your comments with the care homes manager.

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Review from Julie M (Daughter of Resident) published on 7 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is happy here and she is looked after well and the staff are very helpful and friendly. The rooms are clean. We are very happy with the home and it is safe there too.
Reply from Gabriella Mills, Customer Adviser at Woodend Care Home

Thank you for your review of Woodend Care Home, we are pleased to hear that your Mum is happy and enjoying the care home. We appreciate your comments about our home and the staff, which we will share with the care home manager. The Bupa Customer Care Team.

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Review from A C (Resident) assisted by family/friend published on 7 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Took me a while to settle in, once I got used to the staff and surroundings, I found it to be pleasant and friendly. Good availability of meals and refreshments. As a wheelchair user myself, I found it was accommodating for my needs.
Reply from Gabriella Mills, Customer Adviser at Woodend Care Home

Thank you for your review. We are pleased to hear that you settled in and that we were able to accommodate your needs adequately. We will share your comments with the care home's manager, to help them continually improve their service. The Bupa Customer Care Team.

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Review from C G (Daughter of Resident) published on 3 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On visiting my mother in Woodend I was made most welcome, I had driven for 2 hours to visit her I was asked if I would like a cup of tea or coffee. I also asked could I order a lunch to have with my mother, I requested a sandwich it was brought to me at the same time my mother had her lunch. I found
the staff very friendly and helpful. I spend 2 hours with my mother and each time I visit, I get the same response "well done to all staff".
Reply from Jayne Duck, Customer services administator at Woodend Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

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Current Review Score: 9.7 (9.661)

Overview of Review Score

The Review Score of 9.7 (9.661) out of 10 for Woodend Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 37 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.661 for Woodend Care Home is calculated as follows: ( (313 Excellents x 5) + (107 Goods x 4) + (18 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 440 Ratings = 4.661
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Woodend Care Home is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 79 registered maximum number of service users is 15.8, which has been reached with 37 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 06 Oct 2025

A purpose built home with rooms created with residents in mind. An impressive building on the outside continue with a homely feel on the inside. All of our rooms have ensuites giving independence and privacy.

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Awards / Recognitions (7)

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Meet the Team (6)

Jane

Jane Abdoh

Job Title: Home Manager Joined: 2023

I’m Jane and I joined Woodend as Home Manager in June 2023.


I became a nurse because I wanted to look after people. I qualified in 1978 and have worked in the NHS and the private sector. I also worked overseas in Abu Dhabi for 10 years.


Throughout my career I have always been passionate about care of the elderly, which is the reason I joined the care sector 25 years ago. Care of the elderly is complex - some have many physical needs or may be living with dementia. The work is so rewarding though, and residents have such wonderful tales to tell. Part of my role is also to support their loved ones, who also become part of our family.


Outside of work, I have three children and four grandchildren. Family is very important to me, and they all know how much I love my job. I have lots of interests, including gardening, reading, travel and going to theatre.

Ruth

Ruth

Job Title: Clinical Deputy Manager Joined: 2023

I’m a Clinical Deputy Manager at Woodend, having joined as a Registered General Nurse, before advancing to Unit Manager. I qualified as a nurse in 2024 and previously worked with the NHS as an Endoscopy Nurse. My true passion lies in elderly care and in June 2024, I took on my current leadership role, bringing my expertise and dedication to the team.


Outside of work, I’m a proud mother to a wonderful daughter and I have a close-knit family, including four siblings and cherished nephews and nieces. In my spare time, I love traveling, watching sports —particularly football — and staying active through walking and yoga.

Mary

Mary Durkin

Job Title: Financial Administrator Joined: 2022

I was a catering manager in a 120-bedded home in Warrington but went back to college and received all my NVQ administration 1,2,3, and Management level 4.


I then worked at a care home as an administrator. After 12 months I was promoted to non-clinical Deputy Manager, which I did for two years. After some consideration in where my role was going, I decided to go back to a financial administrator role and applied to work at Woodend.


I am a very caring person and I love to be able to help others and see their reaction when I can do this.


Outside of work I am married with one son who is 24 and at university. I still love to cook and bake, which I do often and treat the staff here at Woodend. I like to swim and walk where and when I can. I always love to push myself and learn new things.

Jill

Jill Dobson

Job Title: Activity Coordinator Joined: 2022

I have spent many years in Health and Social Care, specialising in older people with dementia. I also taught adults and children with learning difficulties/disabilities/ complex health problems and mental health issues.


I love being able to make a difference to the lives of individuals and do my best to give them the best quality of life possible.


I live relatively near Woodend but have lived very close to it in the past and am very active in community work in the area. I enjoy walking , rambling and cycling, singing, cooking, embroidery - just not enough time for everything! I am also president of a local Rotary Club and undertake voluntary work with The Homeless and Older People. I also enjoy visiting places and going to the theatre.

Ashley

Ashley Ratcliffe

Job Title: Chef Manager Joined: 2007

I began my career at Woodend in 2007 as a Hotel Service Assistant, where I developed a strong foundation in hospitality. In 2012, I transitioned to the kitchen as a Kitchen Assistant and steadily progressed to the role of Cook. During this time, I pursued my NVQ qualifications to become a fully qualified chef. After completing my Level 3 NVQ in Senior Chef training in 2018, I was promoted to Chef Manager, a position I have held ever since, overseeing kitchen operations with dedication and expertise.


Outside of work, I maintain an active lifestyle by regularly attending the gym and running. I also enjoy hiking and have completed the UK’s Three Peaks—Ben Nevis, Scafell Pike, and Snowdonia—alongside colleagues from Woodend, fostering teamwork and camaraderie beyond the workplace.

Susan

Susan Berry

Job Title: Hotel Services Manager Joined: 2011

I was self-employed for several years before moving to Spain in 2006. I returned to the UK in 2011 and joined Woodend.


I love the connection I have with the residents; they make me laugh, they make me cry, but I honestly could not think of a better work environment. I am a friendly person with a good sense of humour, and I feel the residents know this and they make coming to work a pleasure for me.


I live locally and I’m married with two children and six grandchildren. We have a caravan in Anglesey which we go to whenever we can, and we love going for lovely coastal walks. I also enjoy holidays abroad, especially Greece.

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