Cottingley Hall offers both long and short term stays, providing residential, nursing, convalescence and respite care. The care home also provides care for older people with a physical disability and palliative care.
A homely property, Cottingley Hall has a spacious interior with a great deal of thought gone into the furnishings and colour scheme. High ceilings add to the elegance of the living environments and there is also a sensory garden to enjoy.
Meals can be enjoyed in the traditional dining room or in the privacy of residents’ own room. Personalised cakes ensure that birthdays are always treated as special occasions.
Residents enjoy music and gardening, and reminiscence therapy is also organised to help those with dementia. Outings to places of interest make for a varied and interesting social calendar.
Group: Bupa Care Homes
Person in charge: Lorraine Tinkler (Home Manager)
Local Authority / Social Services: City of Bradford Metropolitan District Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 40 Service Users
Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Cancer Care • Multiple Sclerosis • Stroke • Visual Impairment
Admission Information: Ages 65+.
Single Rooms: 40
Rooms with ensuite WC: 40
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Cottingley Hall Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.7 (maximum of 10) for Cottingley Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 50 Reviews over all time. This Average Rating is also the rating value for Cottingley Hall Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 15 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.712 for Cottingley Hall Care Home is calculated as follows: ( (444 Excellents x 5) + (133 Goods x 4) + (13 Satisfactorys x 3) + (3 Very Poors x 1) ) ÷ 593 Ratings = 4.712
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Cottingley Hall Care Home is based on 15 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 15 Reviews ÷ 8 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Cottingley Hall Care Home has a Review Score of 9.7 (9.712) from 50 Reviews
Review submitted from a Website Submission by A K (Daughter of Resident) on Wednesday 23 May 2018. Relates to May 2018.
My mum spent the last two and a half years of her life at Cottingley. She was treated with dignity and respect. The staff treated her as if she were their own grandmother.
I could not have asked for more kindness, love and respect from the staff for my mum. She was very happy with the care she received.
I do take some comfort in knowing that my mum's last few months of her life were at Cottingley, and not at any other care home.
Thank you.
How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely
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Holly McGough, Customer Advisor at Cottingley Hall Care Home responded to this review on 24 May 2018:
Thank you for your review. We are pleased to hear about your mother's positive experience at Cottingley Hall and that you can speak so highly of the care she received during her stay there. We appreciate your comments and will share these with the home's manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by Lucinda P (Daughter of Resident) on Monday 30 April 2018. Relates to April 2018.
I and my family have found and continue to find, the staff and care provided by Cottingly Hall first rate. Our dad died here two years ago, he was treated with kindness and dignity, as were we. Our mum has been resident here ever since. The staff not only look after her and us well but genuinely care about her. They also have, and use their common sense.
How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely
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Natalie Krisman, Customer Service Adviser at Cottingley Hall Care Home responded to this review on 30 Apr 2018:
Thank you for sharing this and I am pleased that you have been well supported by our brilliant care staff.
Review submitted from a Postal Card by Margaret P (Respite Resident) on Tuesday 24 April 2018. Relates to March 2018.
A very pleasant stay in comfortable surroundings with relaxed and friendly company.
How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely
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Stephen Rondel, Customer Adviser at Cottingley Hall Care Home responded to this review on 25 Apr 2018:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your lovely comments about our home and our staff.
Review submitted from a Postal Card by Sylvia B (Resident) on Thursday 22 February 2018. Relates to January 2018.
I have enjoyed it. The ladies and young men here have been nice. The food is good. I can't grumble about anything. I have my main meal in the restaurant which I like.
How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely
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Jayne Duck, Customer services administrator at Cottingley Hall Care Home responded to this review on 23 Feb 2018:
Thank you for your review and kind words. I'm so glad to hear that you enjoyed your stay with us.
Review submitted from a Postal Card by J B (Respite Resident) on Tuesday 16 January 2018. Relates to January 2018.
I have been looked after very well, nothing is too much trouble. Staff and residents are very friendly. Having said this, one morning, no one came to help me with dressing until 10 minutes before lunch, after ringing the bell twice. I nearly went to lunch in my nightie.
How likely would you be to recommend Cottingley Hall Care Home? Likely
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Jayne Duck, Customer services administrator at Cottingley Hall Care Home responded to this review on 17 Jan 2018:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by Betty E (Resident) on Thursday 2 November 2017. Relates to October 2017.
When I first came here the manager looked after me very well and saw to my every need. She even found me an electric chair with adjustable footstool. I have been here for nearly two years and I can't fault the home.
How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely
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Jayne Duck, Customer services administrator at Cottingley Hall Care Home responded to this review on 02 Nov 2017:
Thank you for your review. I'm so glad to hear that you are happy and well cared for in our care I hope that you are enjoying the activities and have made new friends while you have been with us.
Review submitted from a Postal Card by J C (Son of Resident) on Thursday 12 October 2017. Relates to October 2017.
Caring and lovely staff who looked after my mum and dad really well. They quickly build an excellent rapport with them and were very attentive.
Their complex medical needs were treated in a very thorough fashion.
How likely would you be to recommend Cottingley Hall Care Home? Likely
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Jayne Duck, Customer Services Administrator at Cottingley Hall Care Home responded to this review on 12 Oct 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and staff.
Review submitted from a Postal Card by Ray and Rose S (Friend of Resident) on Monday 9 October 2017. Relates to October 2017.
We were extremely impressed with the care and kindness shown by all staff to our friend. Nothing was ever too much trouble and the nursing care was excellent.
The standard of accommodation was very good and spacious, clean at all times and very much cared for.
We hope not to need a care home, but if we do, then we would be delighted to be at Cottingley.
How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Cottingley Hall Care Home responded to this review on 09 Oct 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by M K (Friend of Resident) on Thursday 28 September 2017. Relates to September 2017.
Manager and staff very helpful. Nothing was too much trouble. The only thing was the district nurses should have a special cupboard in the room, as they just took over my friend's wardrobe.
How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely
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Jayne Duck, Customer services administrator at Cottingley Hall Care Home responded to this review on 29 Sep 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by Pamela P (Respite Resident) on Thursday 14 September 2017. Relates to August 2017.
Enjoyed my stay, cared for by wonderful staff.
I would recommend the care home to anyone. Thank you.
How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely
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Jayne Duck, Customer services administrator at Cottingley Hall Care Home responded to this review on 15 Sep 2017:
Thank you for your review. I'm so glad to hear that you enjoyed your stay with us and hopefully you will come and stay with us again for some respite care.
Review submitted from a Postal Card by A W (Nephew of Resident) on Thursday 31 August 2017. Relates to August 2017.
Unfailingly good care for one week following surgery. Medical and general needs fully met.
How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Cottingley Hall Care Home responded to this review on 01 Sep 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by Jenny M (Daughter of Resident) on Wednesday 16 August 2017. Relates to August 2017.
My mum has dementia and I couldn't have found a nicer place for her. I am delighted with the level of care and attention. She bonded well with staff members joined in the activities and thoroughly enjoyed her stay.
I would highly recommend Cottingley Hall Care Home.
How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Cottingley Hall Care Home responded to this review on 18 Aug 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by Christine P (Resident) on Monday 10 July 2017. Relates to July 2017.
From the moment I entered the Court (Hall) the only words to describe it is warm, friendly and helpful, in other words, I will be happy to return.
How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely
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Jayne Duck, Customer services administator at Cottingley Hall Care Home responded to this review on 10 Jul 2017:
Thank you for your review. I'm so glad to hear that you found your stay with us a pleasant and enjoyable time. We look forward to seeing you again.
Review submitted from a Postal Card by Mark W (Son of Resident) on Tuesday 27 June 2017. Relates to May 2017.
Mother died in the care home on May 7th after 6 years and 4 months in residence. During this time she received the very best of care. She became very highly dependent in the later years and all staff responded with great professionalism, loving care and great tenderness. We could not fault anything during this time. Cottingley Hall is a superb care home.
How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Cottingley Hall Care Home responded to this review on 28 Jun 2017:
So sorry to hear of your loss. Please accept our condolences. Thank you for your review. It is lovely to know that your mum received the best of care and I'm sure that in time when you look back you will have good memories of the time that your Mum spent with us.
Review submitted from a Postal Card by Michael H (Resident) on Wednesday 21 June 2017. Relates to June 2017.
All the staff really so care!! Just like being in a five-star hotel with your own personal staff.
How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely
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Jayne Duck, Customer services administrator at Cottingley Hall Care Home responded to this review on 22 Jun 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager
Review submitted from a Postal Card by Patricia P (Resident) on Wednesday 12 April 2017. Relates to April 2017.
As I live alone, I took a one-week convalescence after a knee replacement. I had a very comfortable room with a good view. The food has been good and varied, the nurses and helpers are cheerful and friendly. Anytime visiting for my family was also appreciated. It has been a very happy week.
How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely
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Emily Wilson, Customer Service Adminstator at Cottingley Hall Care Home responded to this review on 19 Apr 2017:
Thank you so much for your lovely review, we really appreciate your feedback. I am so pleased that you enjoyed your stay at Cottingley Hall, and that you would recommend this home to others. The Bupa Customer Care Team.
Review submitted from a Postal Card by I K (Resident) on Friday 31 March 2017. Relates to March 2017.
Absolutely excellent. Staff were fantastic and very caring.
How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely
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Emily Wilson, Customer Service Administrator at Cottingley Hall Care Home responded to this review on 04 Apr 2017:
Thank you for your feedback, we really appreciate it. I am so pleased that you would recommend Cottingley Hall to others. I will share your feedback with the home's manager. The Bupa Customer Care Team
Review submitted from a Postal Card by Elizabeth T (Wife of Resident) on Wednesday 29 March 2017. Relates to March 2017.
My husband has been a resident in Cottingley Hall for 6 and a half years. From day 1, he was made to feel welcome and his care has been second to none. The staff are so kind and caring and cannot do enough to make him and his visitors at ease.
How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely
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Jamie, National Development Manager at Cottingley Hall Care Home responded to this review on 30 Mar 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by Christopher T (Son of Resident) on Tuesday 28 March 2017. Relates to March 2017.
Excellent. My mother moved in on 28th January and has settled in immediately. She is well looked after and loves the food! She also enjoys the activities. Especially reviewing the newspapers. She is looking forward to going in the garden in the summer.
How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely
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Jamie, National Development Manager at Cottingley Hall Care Home responded to this review on 30 Mar 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by D I (Son of Resident) on Tuesday 28 March 2017. Relates to March 2017.
My mother has been at Cottingley Hall since November 2011 and is very happy with all aspects of the home and care provider.
How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely
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Jamie Barrett, National Development Manager at Cottingley Hall Care Home responded to this review on 31 Mar 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by A N (Relative of Resident) on Tuesday 28 March 2017. Relates to January 2017.
Excellent care, food, cleanliness. Highly recommended.
How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely
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Emily Wilson, Customer Service Administrator at Cottingley Hall Care Home responded to this review on 04 Apr 2017:
Thank you for your kind comments, I am so pleased that you would recommend Cottingley Hall to others. The Bupa Customer Care Team.
Review submitted from a Postal Card by E T (Resident) on Tuesday 28 March 2017. Relates to March 2017.
Excellent all around.
How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely
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Jamie, National Development Manager at Cottingley Hall Care Home responded to this review on 30 Mar 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by David H (Son of Resident) on Tuesday 28 March 2017. Relates to February 2017.
My father seems very happy with his care, food and environment which is all we wanted.
How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely
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Jamie Barrett, National Development Manager at Cottingley Hall Care Home responded to this review on 31 Mar 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
Review submitted from a Website Submission by Christine W (Daughter of Resident) on Monday 27 March 2017. Relates to March 2017.
Cottingley Hall is a very happy, caring, welcoming home, with good overall standards and some excellent staff. I have no hesitation in recommending it to anyone looking for a good quality care home.
How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely
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Emily Wilson, Customer Service Administrator at Cottingley Hall Care Home responded to this review on 04 Apr 2017:
Thank you for sharing a lovely review with us, we really appreciate your feedback. I am so pleased that you are impressed with Cottingley Hall and their staff, and that you would recommend this home to others. I will share your kind comments with the home's manager. The Bupa Customer Care Team.
Review submitted from a Website Submission by Jane B (Goddaughter of Resident) on Saturday 25 March 2017. Relates to March 2017.
Staff are excellent, make the residents feel like individuals. Excellent activity program. Lovely and clean. Staff provide everything that my relative needs, some more encouragement to join activities would be good but understand you can't force. Facilities are excellent, I always feel welcomed and confident that any concerns will be dealt with.
How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely
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Jamie, National Development Manager at Cottingley Hall Care Home responded to this review on 27 Mar 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
Review submitted from a Website Submission by Tony G (Son-in-law of Resident) on Friday 24 March 2017. Relates to February 2017.
The home has a warm friendly atmosphere, staff are caring and sympathetic to resident's needs. Daily entertainment and activities are provided that keep residents involved and active. In general, Cottingley Hall has the feel of a good quality hotel.
How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely
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Jamie, National Development Manager at Cottingley Hall Care Home responded to this review on 27 Mar 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by Olga F (Resident) on Friday 24 March 2017. Relates to March 2017.
I have been a permanent resident since June 2013, having been in respite in May 2012. My experience here has been very possible. The only downward side has been occasional difficulty with the recruitment of staff which applies to all homes. Staffing at the moment is excellent.
How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely
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Jamie, National Development Manager at Cottingley Hall Care Home responded to this review on 27 Mar 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
Review submitted from a Website Submission by Susan V (Daughter of Resident) on Thursday 23 March 2017. Relates to March 2017.
The Manager and staff at the care home have always been extremely helpful and it seems that nothing is too much trouble. They always keep me informed of my mother's condition. I have to say that the events that they have put on for the residents and family of the residents have been very well organised and a lot of hard work has been put into the events to make them special. I have to say that the Mad Hatter's tea party was especially good. The weather marred the event and I do think that a small tent shared between the care homes in the Bupa group would be a worthwhile expenditure as the staff were having to wheel the residents in an out to avoid the showers and that broke the event up which was a real pity as so much hard work had gone into it and would have meant that the barber shop singers could have continued singing to the residents under cover.
How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely
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Jamie, National Development Manager at Cottingley Hall Care Home responded to this review on 27 Mar 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by A P (Son of Resident) on Wednesday 22 March 2017. Relates to February 2017.
Mum came to Cottingley Hall after the hospital. She came specifically to convalesce and recover her strength after months of illness.
The very good quality of care provided my the staff at Cottingley Hall enabled mum to recover her mobility to the point she could move home.
How likely would you be to recommend Cottingley Hall Care Home? Likely
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Emily Wilson, Customer Service Administrator at Cottingley Hall Care Home responded to this review on 05 Apr 2017:
Thank you for sharing your lovely review with us, we really appreciate your feedback. I am so pleased that you were happy with the support Cottingley Hall provided for your Mum and that she made a good recovery. The Bupa Customer Care Team.
Review submitted from a Postal Card by Maragaret P (Resident) on Tuesday 21 March 2017. Relates to February 2017.
I went to Cottingley Hall in January 2017 following a stay in hospital after I had broken my left hip in a fall in December 2016. I had in fact been there several years earlier in which I had broken my right hip in a fall in Istanbul but I couldn't really remember it.
This time, however, I shall never forget the skill, understanding and complete kindness of the way I was treated by all the staff. It was an experience I shall never forget with the unwavering gratitude. I will look back on my weeks there with pleasure and gratitude for the treatment I received. I can't praise it highly enough.
How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely
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Jamie, National Development Manager at Cottingley Hall Care Home responded to this review on 24 Mar 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Review submitted from a Postal Card by Charlotte M (Granddaughter of Resident) on Tuesday 21 March 2017. Relates to February 2017.
I find the staff really nice and friendly and attentive. I feel confident that my nana is getting the care she needs.
We come and visit at least a few times a week and standards never slip.
There are lots of activities for residents to do and families can get involved too. I really enjoyed the meeting on Valentine's Day.
I personally think it's brilliant and excellent value for money.
The management is exceptional.
How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely
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Jamie, National Development Manager at Cottingley Hall Care Home responded to this review on 24 Mar 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Review submitted from a Postal Card by Doreen F (Resident) on Thursday 26 January 2017. Relates to January 2017.
A very nice pleasant place to be looked after. Everyone is helpful, willing and kind.
How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely
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Rose Pickering, Customer Service Administrator at Cottingley Hall Care Home responded to this review on 26 Jan 2017:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by R N (Nephew of Resident) on Thursday 12 January 2017. Relates to November 2016.
Nice pleasant staff but only one cheap print on three walls and a tiny flat screen television that my relative can barely see. The property itself needs lots of TLC.
How likely would you be to recommend Cottingley Hall Care Home? Extremely Unlikely
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Rose Pickering, Customer Service Administrator at Cottingley Hall Care Home responded to this review on 13 Jan 2017:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by Anne M (Daughter of Resident) on Wednesday 21 December 2016. Relates to November 2016.
All the staff at Cottingley Hall are absolutely wonderful. Nothing is too much trouble. My dad's room is light and spacious. He has enjoyed being able to eat his meals in his room. The food is lovely and caters well for his needs and preferences. There is a family atmosphere in the home where every special occasion is celebrated. My dad and I have been made to feel truly at home here! Thank you, Cottingley Hall.
How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely
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Rose Pickering, Customer Service Administrator at Cottingley Hall Care Home responded to this review on 23 Dec 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by B S (Resident) on Wednesday 14 December 2016. Relates to November 2016.
Respite care due to a fall at own home. Confusing to move to care facility after being in own home and able to eat, sleep etc when suited. Staff lovely but lots of them. Food excellent, good variety sensible menu. Clean tidy large room, very comfortable.
How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely
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Emily Wilson, Customer Service Administrator at Cottingley Hall Care Home responded to this review on 19 Dec 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by Karen R (Friend of Resident) on Tuesday 29 November 2016. Relates to November 2016.
On arrival at the home, we were greeted with great respect and dignity. As this was initially respite care, we were not sure what to expect. It soon became apparent that this was a home full of care and committed to residents, family and visitors well-being. The level of professionalism was always without fail, excellent but with genuine empathy. This never altered when a permanent placement was needed and this level of care maintained til the end.
How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely
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Review submitted from a Postal Card by B S (Resident) on Monday 3 October 2016. Relates to September 2016.
I cannot praise this establishment enough. It is excellent. My stay has been excellent. The management and staff are wonderful. I cannot praise the staff enough. They are most helpful. The rooms are very comfortable and I have nothing but praise for the cleanliness of everything.
How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Cottingley Hall Care Home responded to this review on 03 Oct 2016:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by Michael B (Resident) on Wednesday 17 August 2016. Relates to August 2016.
Short recuperation stay following operation. Everyone at the home from management, nursing staff, care staff, hostesses, and maintenance were attentive to my needs and went out of their way to make me relax and feel comfortable.
How likely would you be to recommend Cottingley Hall Care Home? Likely
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Jayne Duck, Customer Services Administrator at Cottingley Hall Care Home responded to this review on 17 Aug 2016:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Review submitted from a Postal Card by P (Resident) on Thursday 21 July 2016. Relates to June 2016.
I have no problem saying how kind and helpful the staff have been to me. I have enjoyed my meals and the way the staff have treated me.
How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely
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Emily Wilson, Customer Service Administrator at Cottingley Hall Care Home responded to this review on 21 Jul 2016:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Review submitted from a Postal Card by Susan D (Daughter of Resident) on Monday 18 July 2016. Relates to July 2016.
Excellent place for my mum. She has absolutely loved the experience. She was very well looked after and her health has improved in just 7 days!! Amazing. Staff were excellent in every aspect needed when looking after elderly patients and patient understanding, professional, caring, dependable, the list goes on.
How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely
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Lydia Waller, Customer Service Administrator at Cottingley Hall Care Home responded to this review on 19 Jul 2016:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Website Submission by Julie A (Daughter-in-law of Resident) on Friday 1 July 2016. Relates to June 2016.
My father in law visited Cottingley Hall Nursing Home on day care for 4 days during June 2016. We wanted to know that he would be safe and well looked after. He found the food to be of an excellently high standard. He said that all the staff were caring, helpful and really nice and friendly. There was entertainment every day to keep him occupied although he chose to sit and observed as he did not want to join in all the activities.
The home was spotlessly clean and inviting. Although the home did him the world of good, it got him up and out in a morning and it got him doing something instead of being sat in front of the telly at home, he did feel that the residents were a bit old for him. Despite the fact that he is in his 80's!
We would highly recommend the home and will definitely be going back if the need arises. I would like to take this opportunity to thank all the staff for their help and for looking after my father in law and ensuring his safe keeping.
How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely
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Rose Pickering, Customer Service Administrator at Cottingley Hall Care Home responded to this review on 04 Jul 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by Andrew R (Son of Resident) on Tuesday 28 June 2016. Relates to June 2016.
My mother had been a resident at the home for 6 years. During this time I never had any cause to complain for any reason. The staff were exceptional and very professional. The home is outstanding. Quality of food is second to none equal to a first class home.
How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely
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Rose Pickering, Customer Service Administrator at Cottingley Hall Care Home responded to this review on 28 Jun 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by A H (Resident) on Tuesday 21 June 2016. Relates to May 2016.
Full-time care. Nursing operated help when necessary. Meals served promptly and snacks in between. Only concern - bell not answered promptly sometimes during the night and early morning - staff very busy.
How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely
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Rose Pickering, Customer Service Administrator at Cottingley Hall Care Home responded to this review on 02 Sep 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by Geraldine T (Resident) on Thursday 9 June 2016. Relates to May 2016.
I am here for respite. Everybody has been so good in every way.
Could not complain.
How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely
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Rose Pickering, Customer Service Administrator at Cottingley Hall Care Home responded to this review on 10 Jun 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by Cathy C (Resident) on Tuesday 3 May 2016. Relates to April 2016.
An impressively warm welcome set the scene for my on-going stay at Cottingley Hall. In fact, after a week at another Bupa Care home, I was overwhelmed by everything her. Almost everyone on duty that day came to say hello. This was not the case at the other care home. Here nothing is too much trouble for each every member of staff, led by the manager, who excels in all aspects of her role and responsibilities, the staff consistently maintain the very high standards that have been set. They are all kind, caring, thoughtful, committed and dedicated to their cause. My praise for them could not be higher. I am here to convalesce after a fall and other health issues. Cottingley Hall is playing a vital role in my recovery.
How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely
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Lydia Waller, Customer Service Administrator at Cottingley Hall Care Home responded to this review on 03 May 2016:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Website Submission by Anne (Niece of Resident) on Tuesday 12 April 2016. Relates to March 2016.
My aunt was in Cottingley Hall for about 9 months prior to her recent death there. I wouldn't hesitate to recommend this care home. The home is very pleasant and light, the decor is lovely and the whole place has a non-institutional feel. The gardens are beautiful and have recently been improved. Food is very good and served in lovely surroundings. There is also a good range of activities for those who want to take part. But it is the people that really make this home. There is always a cheerful atmosphere and all members of staff are friendly and caring to both residents and visitors. Residents are treated with kindness and respect and are always listened to. The care given to my aunt in her last few weeks was superb, as was the support given to her family. Even in a relatively short time it felt that the staff here had become like a second family to her and we will always be grateful for that.
How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely
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Lydia Waller, Customer Service Administrator at Cottingley Hall Care Home responded to this review on 20 Apr 2016:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. We send our condolences and are glad we could provide a final home for your aunt where she felt happy and comfortable. The Bupa Customer Care Team
Review submitted from a Website Submission by D B (Son of Resident) on Tuesday 24 November 2015. Relates to November 2015.
My mother has been at CH for nearly 6 years. There is care and there is tender loving care (TLC), which CH scores highly on both.
The staff do care which is always reassuring and the home is well managed.
How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely
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Review submitted from a Website Submission by D M (Son of Resident) on Thursday 24 September 2015. Relates to September 2015.
Can I offer the following feedback on our visit to Cottingley Hall
My wife and I would like to thank you for taking time to show us around your beautiful Nursing Home on 22nd September we both left with our faith restored in elderly care and what the best on offer is! This after what had been a very difficult and distressing day having visited some facilities with less professional independent and group owned homes in the Bradford area. Our thoughts on leaving Cottingley Hall were that you set the standard that others should aspire to! At every point on our visit whoever we passed took time to say hello and offered a friendly smile, other homes seemed to overlook this most basic reassurance that good care is on offer. Excellent location, staff and facilities.
How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely
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Review submitted from a Website Submission by Sue W (Daughter of Resident) on Saturday 8 August 2015. Relates to July 2015.
My two sisters and I sadly lost our mum last month, in July. We would just like to say a huge thank you to ALL the staff at Cottingley, who made mums last days as good as ever they could be, under the circumstances.
Mum had lived at Cottingley for over two years, and had always been treated with extreme patience and care, but at the very end of her life it was lovely for her, and for all of us, that she could remain in her own room, in her own bed, with all her family around her, and being cared for by people who she knew and could recognise. Not only was mum well-cared for during these last days, but so were we, her family. I cannot thank everyone enough for all the help, care, love and support shown to us all which would have been impossible had mum had to go into a hospital.
I would most certainly recommend Cottingley Hall to anyone looking for high quality care for their friend or relative.
Yes, the house and grounds are wonderful - but it is the wonderful people working here who make it so special.
Love and thanks to you all, from Beryls family.
How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely
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Review submitted from a Website Submission by Gemma H (Friend of Resident) on Tuesday 28 July 2015. Relates to July 2015.
I have been to visit Cottingley Hall on a number of occasions now. I have always found all of the staff so warm and welcoming. The manager is extremely approachable and always on hand to speak to you. Even staff I have never met before greet me as though they know me in such a kind way. I have seen how the staff interact with residents and I am awed with how well they cope with the different conditions that they are given to deal with every day.
I came last week whilst the summer fair was on and could see how hard all of the staff worked to make the day special for the residents.
I would recommend this home to anyone looking for care for their relatives/friends etc. :-)
How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely
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2 Bed Vacancies
posted 04 May 2018
Residential or nursing rooms available overlooking the gardens or nearby park
April 2017
February 2016
Recipient: Cottingley Hall Care Home
Date: Monday 15 Feb 2016
Recipient: Cottingley Hall Care Home
Date: Sunday 01 Feb 2015
There are currently no Care Home Idol entrants who have performed at Cottingley Hall Care Home