Cottingley Hall Care Home, Bingley, West Yorkshire
Cottingley Hall Care Home, Bingley, West Yorkshire
Cottingley Hall Care Home, Bingley, West Yorkshire

Cottingley Hall offers both long and short term stays, providing residential, nursing, convalescence and respite care. The care home also provides care for older people with a physical disability and palliative care.

A homely property, Cottingley Hall has a spacious interior with a great deal of thought gone into the furnishings and colour scheme. High ceilings add to the elegance of the living environments and there is also a sensory garden to enjoy.

Meals can be enjoyed in the traditional dining room or in the privacy of residents’ own room. Personalised cakes ensure that birthdays are always treated as special occasions.

Residents enjoy music and gardening, and reminiscence therapy is also organised to help those with dementia. Outings to places of interest make for a varied and interesting social calendar.

Group: Bupa Care Homes

Person in charge: Lorraine Tinkler (Home Manager)

Local Authority / Social Services: City of Bradford Metropolitan District Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Cancer Care • Multiple Sclerosis • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): French, Urdu

Single Rooms: 40

Rooms with ensuite WC: 40

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Cottingley Hall Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.7 Cottingley Hall Care Home has a Review Score of 9.7 (9.725)

The Review Score of 9.7 (maximum of 10) for Cottingley Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 45 Reviews over all time. This Average Rating is also the rating value for Cottingley Hall Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 30 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.725 for Cottingley Hall Care Home is calculated as follows: ( (408 Excellents x 5) + (111 Goods x 4) + (12 Satisfactorys x 3) + (3 Very Poors x 1) ) ÷ 534 Ratings = 4.725

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Cottingley Hall Care Home is based on 30 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 30 Reviews ÷ 8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    36
  • Good
    8
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Cottingley Hall Care Home?

  • Extremely LIKELY
    41
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Cottingley Hall Care Home

  • Resident / Service User
    16
  • Son of Resident/Service User
    9
  • Daughter of Resident/Service User
    6
  • Friend of Resident/Service User
    4
  • Nephew of Resident/Service User
    2
  • more

When I first came here the manager looked after me very well and saw to my every need. She even found me an electric chair with adjustable footstool. I have been here for nearly two years and I can't fault the home.

How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer services administrator at Cottingley Hall Care Home responded to this review on 02 Nov 2017:

Thank you for your review. I'm so glad to hear that you are happy and well cared for in our care I hope that you are enjoying the activities and have made new friends while you have been with us.

Caring and lovely staff who looked after my mum and dad really well. They quickly build an excellent rapport with them and were very attentive.

Their complex medical needs were treated in a very thorough fashion.

How likely would you be to recommend Cottingley Hall Care Home? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Jayne Duck, Customer Services Administrator at Cottingley Hall Care Home responded to this review on 12 Oct 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and staff.

We were extremely impressed with the care and kindness shown by all staff to our friend. Nothing was ever too much trouble and the nursing care was excellent.

The standard of accommodation was very good and spacious, clean at all times and very much cared for.

We hope not to need a care home, but if we do, then we would be delighted to be at Cottingley.

How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Cottingley Hall Care Home responded to this review on 09 Oct 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

Manager and staff very helpful. Nothing was too much trouble. The only thing was the district nurses should have a special cupboard in the room, as they just took over my friend's wardrobe.

How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Care / Support: Good

Cleanliness: Good

Food & Drink: Good

Staff: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Jayne Duck, Customer services administrator at Cottingley Hall Care Home responded to this review on 29 Sep 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

Enjoyed my stay, cared for by wonderful staff.

I would recommend the care home to anyone. Thank you.

How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Jayne Duck, Customer services administrator at Cottingley Hall Care Home responded to this review on 15 Sep 2017:

Thank you for your review. I'm so glad to hear that you enjoyed your stay with us and hopefully you will come and stay with us again for some respite care.

Unfailingly good care for one week following surgery. Medical and general needs fully met.

How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Jayne Duck, Customer Services Administrator at Cottingley Hall Care Home responded to this review on 01 Sep 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

My mum has dementia and I couldn't have found a nicer place for her. I am delighted with the level of care and attention. She bonded well with staff members joined in the activities and thoroughly enjoyed her stay.
I would highly recommend Cottingley Hall Care Home.

How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Cottingley Hall Care Home responded to this review on 18 Aug 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

From the moment I entered the Court (Hall) the only words to describe it is warm, friendly and helpful, in other words, I will be happy to return.

How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer services administator at Cottingley Hall Care Home responded to this review on 10 Jul 2017:

Thank you for your review. I'm so glad to hear that you found your stay with us a pleasant and enjoyable time. We look forward to seeing you again.

Mother died in the care home on May 7th after 6 years and 4 months in residence. During this time she received the very best of care. She became very highly dependent in the later years and all staff responded with great professionalism, loving care and great tenderness. We could not fault anything during this time. Cottingley Hall is a superb care home.

How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Jayne Duck, Customer Services Administrator at Cottingley Hall Care Home responded to this review on 28 Jun 2017:

So sorry to hear of your loss. Please accept our condolences. Thank you for your review. It is lovely to know that your mum received the best of care and I'm sure that in time when you look back you will have good memories of the time that your Mum spent with us.

All the staff really so care!! Just like being in a five-star hotel with your own personal staff.

How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer services administrator at Cottingley Hall Care Home responded to this review on 22 Jun 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager

As I live alone, I took a one-week convalescence after a knee replacement. I had a very comfortable room with a good view. The food has been good and varied, the nurses and helpers are cheerful and friendly. Anytime visiting for my family was also appreciated. It has been a very happy week.

How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Emily Wilson, Customer Service Adminstator at Cottingley Hall Care Home responded to this review on 19 Apr 2017:

Thank you so much for your lovely review, we really appreciate your feedback. I am so pleased that you enjoyed your stay at Cottingley Hall, and that you would recommend this home to others. The Bupa Customer Care Team.

Absolutely excellent. Staff were fantastic and very caring.

How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Emily Wilson, Customer Service Administrator at Cottingley Hall Care Home responded to this review on 04 Apr 2017:

Thank you for your feedback, we really appreciate it. I am so pleased that you would recommend Cottingley Hall to others. I will share your feedback with the home's manager. The Bupa Customer Care Team

My husband has been a resident in Cottingley Hall for 6 and a half years. From day 1, he was made to feel welcome and his care has been second to none. The staff are so kind and caring and cannot do enough to make him and his visitors at ease.

How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jamie, National Development Manager at Cottingley Hall Care Home responded to this review on 30 Mar 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

Excellent. My mother moved in on 28th January and has settled in immediately. She is well looked after and loves the food! She also enjoys the activities. Especially reviewing the newspapers. She is looking forward to going in the garden in the summer.

How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jamie, National Development Manager at Cottingley Hall Care Home responded to this review on 30 Mar 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

My mother has been at Cottingley Hall since November 2011 and is very happy with all aspects of the home and care provider.

How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Jamie Barrett, National Development Manager at Cottingley Hall Care Home responded to this review on 31 Mar 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

Excellent care, food, cleanliness. Highly recommended.

How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Emily Wilson, Customer Service Administrator at Cottingley Hall Care Home responded to this review on 04 Apr 2017:

Thank you for your kind comments, I am so pleased that you would recommend Cottingley Hall to others. The Bupa Customer Care Team.

Excellent all around.

How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jamie, National Development Manager at Cottingley Hall Care Home responded to this review on 30 Mar 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

My father seems very happy with his care, food and environment which is all we wanted.

How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Jamie Barrett, National Development Manager at Cottingley Hall Care Home responded to this review on 31 Mar 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

Cottingley Hall is a very happy, caring, welcoming home, with good overall standards and some excellent staff. I have no hesitation in recommending it to anyone looking for a good quality care home.

How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Emily Wilson, Customer Service Administrator at Cottingley Hall Care Home responded to this review on 04 Apr 2017:

Thank you for sharing a lovely review with us, we really appreciate your feedback. I am so pleased that you are impressed with Cottingley Hall and their staff, and that you would recommend this home to others. I will share your kind comments with the home's manager. The Bupa Customer Care Team.

Staff are excellent, make the residents feel like individuals. Excellent activity program. Lovely and clean. Staff provide everything that my relative needs, some more encouragement to join activities would be good but understand you can't force. Facilities are excellent, I always feel welcomed and confident that any concerns will be dealt with.

How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Jamie, National Development Manager at Cottingley Hall Care Home responded to this review on 27 Mar 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

The home has a warm friendly atmosphere, staff are caring and sympathetic to resident's needs. Daily entertainment and activities are provided that keep residents involved and active. In general, Cottingley Hall has the feel of a good quality hotel.

How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Jamie, National Development Manager at Cottingley Hall Care Home responded to this review on 27 Mar 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

I have been a permanent resident since June 2013, having been in respite in May 2012. My experience here has been very possible. The only downward side has been occasional difficulty with the recruitment of staff which applies to all homes. Staffing at the moment is excellent.

How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Jamie, National Development Manager at Cottingley Hall Care Home responded to this review on 27 Mar 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

The Manager and staff at the care home have always been extremely helpful and it seems that nothing is too much trouble. They always keep me informed of my mother's condition. I have to say that the events that they have put on for the residents and family of the residents have been very well organised and a lot of hard work has been put into the events to make them special. I have to say that the Mad Hatter's tea party was especially good. The weather marred the event and I do think that a small tent shared between the care homes in the Bupa group would be a worthwhile expenditure as the staff were having to wheel the residents in an out to avoid the showers and that broke the event up which was a real pity as so much hard work had gone into it and would have meant that the barber shop singers could have continued singing to the residents under cover.

How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jamie, National Development Manager at Cottingley Hall Care Home responded to this review on 27 Mar 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

Mum came to Cottingley Hall after the hospital. She came specifically to convalesce and recover her strength after months of illness.
The very good quality of care provided my the staff at Cottingley Hall enabled mum to recover her mobility to the point she could move home.

How likely would you be to recommend Cottingley Hall Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Emily Wilson, Customer Service Administrator at Cottingley Hall Care Home responded to this review on 05 Apr 2017:

Thank you for sharing your lovely review with us, we really appreciate your feedback. I am so pleased that you were happy with the support Cottingley Hall provided for your Mum and that she made a good recovery. The Bupa Customer Care Team.

I went to Cottingley Hall in January 2017 following a stay in hospital after I had broken my left hip in a fall in December 2016. I had in fact been there several years earlier in which I had broken my right hip in a fall in Istanbul but I couldn't really remember it.
This time, however, I shall never forget the skill, understanding and complete kindness of the way I was treated by all the staff. It was an experience I shall never forget with the unwavering gratitude. I will look back on my weeks there with pleasure and gratitude for the treatment I received. I can't praise it highly enough.

How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jamie, National Development Manager at Cottingley Hall Care Home responded to this review on 24 Mar 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

I find the staff really nice and friendly and attentive. I feel confident that my nana is getting the care she needs.
We come and visit at least a few times a week and standards never slip.
There are lots of activities for residents to do and families can get involved too. I really enjoyed the meeting on Valentine's Day.
I personally think it's brilliant and excellent value for money.
The management is exceptional.

How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jamie, National Development Manager at Cottingley Hall Care Home responded to this review on 24 Mar 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

A very nice pleasant place to be looked after. Everyone is helpful, willing and kind.

How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Cottingley Hall Care Home responded to this review on 26 Jan 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Nice pleasant staff but only one cheap print on three walls and a tiny flat screen television that my relative can barely see. The property itself needs lots of TLC.

How likely would you be to recommend Cottingley Hall Care Home? Extremely Unlikely

Average Rating: 

 2.8 out of 5

Overall Standard: Satisfactory

Facilities: Very Poor

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Very Poor

Value for Money: Very Poor

Rose Pickering, Customer Service Administrator at Cottingley Hall Care Home responded to this review on 13 Jan 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

All the staff at Cottingley Hall are absolutely wonderful. Nothing is too much trouble. My dad's room is light and spacious. He has enjoyed being able to eat his meals in his room. The food is lovely and caters well for his needs and preferences. There is a family atmosphere in the home where every special occasion is celebrated. My dad and I have been made to feel truly at home here! Thank you, Cottingley Hall.

How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Cottingley Hall Care Home responded to this review on 23 Dec 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Respite care due to a fall at own home. Confusing to move to care facility after being in own home and able to eat, sleep etc when suited. Staff lovely but lots of them. Food excellent, good variety sensible menu. Clean tidy large room, very comfortable.

How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Emily Wilson, Customer Service Administrator at Cottingley Hall Care Home responded to this review on 19 Dec 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

On arrival at the home, we were greeted with great respect and dignity. As this was initially respite care, we were not sure what to expect. It soon became apparent that this was a home full of care and committed to residents, family and visitors well-being. The level of professionalism was always without fail, excellent but with genuine empathy. This never altered when a permanent placement was needed and this level of care maintained til the end.

How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I cannot praise this establishment enough. It is excellent. My stay has been excellent. The management and staff are wonderful. I cannot praise the staff enough. They are most helpful. The rooms are very comfortable and I have nothing but praise for the cleanliness of everything.

How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Cottingley Hall Care Home responded to this review on 03 Oct 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Short recuperation stay following operation. Everyone at the home from management, nursing staff, care staff, hostesses, and maintenance were attentive to my needs and went out of their way to make me relax and feel comfortable.

How likely would you be to recommend Cottingley Hall Care Home? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

Jayne Duck, Customer Services Administrator at Cottingley Hall Care Home responded to this review on 17 Aug 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

I have no problem saying how kind and helpful the staff have been to me. I have enjoyed my meals and the way the staff have treated me.

How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Emily Wilson, Customer Service Administrator at Cottingley Hall Care Home responded to this review on 21 Jul 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Excellent place for my mum. She has absolutely loved the experience. She was very well looked after and her health has improved in just 7 days!! Amazing. Staff were excellent in every aspect needed when looking after elderly patients and patient understanding, professional, caring, dependable, the list goes on.

How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Lydia Waller, Customer Service Administrator at Cottingley Hall Care Home responded to this review on 19 Jul 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My father in law visited Cottingley Hall Nursing Home on day care for 4 days during June 2016. We wanted to know that he would be safe and well looked after. He found the food to be of an excellently high standard. He said that all the staff were caring, helpful and really nice and friendly. There was entertainment every day to keep him occupied although he chose to sit and observed as he did not want to join in all the activities.
The home was spotlessly clean and inviting. Although the home did him the world of good, it got him up and out in a morning and it got him doing something instead of being sat in front of the telly at home, he did feel that the residents were a bit old for him. Despite the fact that he is in his 80's!
We would highly recommend the home and will definitely be going back if the need arises. I would like to take this opportunity to thank all the staff for their help and for looking after my father in law and ensuring his safe keeping.

How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Cottingley Hall Care Home responded to this review on 04 Jul 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My mother had been a resident at the home for 6 years. During this time I never had any cause to complain for any reason. The staff were exceptional and very professional. The home is outstanding. Quality of food is second to none equal to a first class home.

How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Cottingley Hall Care Home responded to this review on 28 Jun 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Full-time care. Nursing operated help when necessary. Meals served promptly and snacks in between. Only concern - bell not answered promptly sometimes during the night and early morning - staff very busy.

How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Rose Pickering, Customer Service Administrator at Cottingley Hall Care Home responded to this review on 02 Sep 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

I am here for respite. Everybody has been so good in every way.
Could not complain.

How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Rose Pickering, Customer Service Administrator at Cottingley Hall Care Home responded to this review on 10 Jun 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

An impressively warm welcome set the scene for my on-going stay at Cottingley Hall. In fact, after a week at another Bupa Care home, I was overwhelmed by everything her. Almost everyone on duty that day came to say hello. This was not the case at the other care home. Here nothing is too much trouble for each every member of staff, led by the manager, who excels in all aspects of her role and responsibilities, the staff consistently maintain the very high standards that have been set. They are all kind, caring, thoughtful, committed and dedicated to their cause. My praise for them could not be higher. I am here to convalesce after a fall and other health issues. Cottingley Hall is playing a vital role in my recovery.

How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lydia Waller, Customer Service Administrator at Cottingley Hall Care Home responded to this review on 03 May 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My aunt was in Cottingley Hall for about 9 months prior to her recent death there. I wouldn't hesitate to recommend this care home. The home is very pleasant and light, the decor is lovely and the whole place has a non-institutional feel. The gardens are beautiful and have recently been improved. Food is very good and served in lovely surroundings. There is also a good range of activities for those who want to take part. But it is the people that really make this home. There is always a cheerful atmosphere and all members of staff are friendly and caring to both residents and visitors. Residents are treated with kindness and respect and are always listened to. The care given to my aunt in her last few weeks was superb, as was the support given to her family. Even in a relatively short time it felt that the staff here had become like a second family to her and we will always be grateful for that.

How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Lydia Waller, Customer Service Administrator at Cottingley Hall Care Home responded to this review on 20 Apr 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. We send our condolences and are glad we could provide a final home for your aunt where she felt happy and comfortable. The Bupa Customer Care Team

My mother has been at CH for nearly 6 years. There is care and there is tender loving care (TLC), which CH scores highly on both.

The staff do care which is always reassuring and the home is well managed.

How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Can I offer the following feedback on our visit to Cottingley Hall

My wife and I would like to thank you for taking time to show us around your beautiful Nursing Home on 22nd September we both left with our faith restored in elderly care and what the best on offer is! This after what had been a very difficult and distressing day having visited some facilities with less professional independent and group owned homes in the Bradford area. Our thoughts on leaving Cottingley Hall were that you set the standard that others should aspire to! At every point on our visit whoever we passed took time to say hello and offered a friendly smile, other homes seemed to overlook this most basic reassurance that good care is on offer. Excellent location, staff and facilities.

How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My two sisters and I sadly lost our mum last month, in July. We would just like to say a huge thank you to ALL the staff at Cottingley, who made mums last days as good as ever they could be, under the circumstances.
Mum had lived at Cottingley for over two years, and had always been treated with extreme patience and care, but at the very end of her life it was lovely for her, and for all of us, that she could remain in her own room, in her own bed, with all her family around her, and being cared for by people who she knew and could recognise. Not only was mum well-cared for during these last days, but so were we, her family. I cannot thank everyone enough for all the help, care, love and support shown to us all which would have been impossible had mum had to go into a hospital.
I would most certainly recommend Cottingley Hall to anyone looking for high quality care for their friend or relative.
Yes, the house and grounds are wonderful - but it is the wonderful people working here who make it so special.

Love and thanks to you all, from Beryls family.

How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I have been to visit Cottingley Hall on a number of occasions now. I have always found all of the staff so warm and welcoming. The manager is extremely approachable and always on hand to speak to you. Even staff I have never met before greet me as though they know me in such a kind way. I have seen how the staff interact with residents and I am awed with how well they cope with the different conditions that they are given to deal with every day.
I came last week whilst the summer fair was on and could see how hard all of the staff worked to make the day special for the residents.
I would recommend this home to anyone looking for care for their relatives/friends etc. :-)

How likely would you be to recommend Cottingley Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

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Care Home Idol 2016

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