Cottingley Hall Care Home

Overall experience has been very good. It has/is a pleasure to visit. Carers in particular are brilliant. Management has been weak due to illness, this is now being rectified.

My mother has been a resident at Cottingley Hall for a year now and has been cared for with respect and a real sense of personal attention. The home is clean and well maintained and monitoring and response to Mum's needs is timely and appropriate. Despite her frailty, Mum has built trusting relationships with the staff who have taken the time to get to know her and her personal needs. Thank you all!

Mum came into Cottingley Hall for respite in September 2023. She was quite ill, and frail after falling. She liked it so much after two weeks that she knew the time was right to move into residential care as living alone with Parkinson's disease was no longer an option. Cottingley Hall has young enthusiastic staff who are all really lovely with all the residents, the staff all bounce off each other creating a really well-run team and happy atmosphere. The food is fantastic, and served really well making the resident feel like they are eating out in a silver served restaurant! With lots of puddings and cakes! The building is a very well-maintained old manor house with lots of history in beautiful gardens, the decor is stunning and beautiful, it's always warm and cosy, very very clean, and never that smell sometimes associated with care homes. Housekeeping keep everything sparking clean. The nursing staff monitor everything, are courteous and keep in touch with us at all times.

Everyone at Cottingley Hall cared amazingly for our mum and are a credit to the caring profession. The care received was outstanding, with genuine affection for Mum, and the support and compassion shown to our family was excellent. There are fantastic people working at Cottingley Hall, from the management, nursing and care staff, to reception, entertainment, maintenance, catering and housekeeping. Highly recommend. Thank you so much, we are eternally grateful.

I was in the home for respite care following a hip replacement operation. From the moment of arrival, everyone was most helpful and caring, from reception, caring, nursing, catering, laundry and hairdressing staff. Please convey my thanks to them all.

Every day a member of staff encouraged me to begin walking and accompanied me in and around the building and (eventually) the gardens. Preparations for my discharge and the various administrative tasks associated were taken care of and I can only state the highest praise possible for the staff, accommodation, food and medical support.

Thank you to all the staff and management for making a difficult experience as pleasant as possible.

My mother moved into Cottingley Hall two weeks ago and the experience could not have been better. She has everything she wants and nothing is too much trouble. The team have thoroughly spoilt her and made her feel at home really quickly. She loves the food, her room and all the activities going on in the home.

We were treated with extreme kindness from the moment we arrived and nothing was too much trouble. We realise my husband was a difficult patient and wouldn't try to fit in but the carers had so much patience and we sincerely hope that he finally comes to accept the situation. The family all agree that we are more than satisfied with all the elements of the situation and accept that he is being well cared for in all departments.

The fact that every member of staff really cares was made evident earlier this month when my dad sadly died. Visiting the day after was like being greeted by family and they could not do enough for us. First class - thank you to the manager and the whole team.

I must express my thanks to everyone. Two weeks following my hip replacement, from both day and night staff I have received care and attention, from friendly staff any requests, e.g. at night, done promptly. Meals - given choice, understood my needs. Clean room. Daily activities were so enjoyable and helped me recover. I live alone and will miss daily conversations. Also, help follow up appointments. My thanks to the manager and staff. It has helped my next stage go smoothly I hope.

I have been in Cottingley Hall Care Home for six weeks for respite care. All the staff are very kind and helpful under all circumstances. I would definitely recommend it.

Mum has had a very good experience. She has been well looked after. She says everyone is very nice.

Good service. Happy to be here. Pleasant surroundings and friendly staff.

Everything is first-class. The staff are outstanding. Thank you.

I have been very happy here at Cottingley Hall Care Home. Well care for. The staff are very attentive and we are well cared for, looked after very well and given every consideration. Food is good and varied and enjoyable! The manager leads a very good team! One member of staff makes a good cup of tea.

Have had a great experience, very friendly staff and I have been looked after greatly. Food is excellent - lots of choices and great variety. Feels like home, would definitely recommend to other family members.

Another member of staff has encouraged me to walk which has been great. The nurses are very good and the manager has a nice smile which makes me feel good.

I now live here permanently and feel at ease in a comfortable, caring environment where individual needs and any anxiety are noted and relieved as soon as possible.

Excellent care and service. The manager could not be better. She is excellent, understanding and thoughtful. All the staff are very good and generally care for you, especially with bathing or showering. The food is very good and the menu changes regularly. The chef will cook you what you want too. I have been to the onsite hairdresser who also is very good. The cleaner comes in daily. They wash garments daily.