Cleveland House Care Home

2 Cleveland Road, Edgerton, Huddersfield HD1 4PN

Cleveland House Care Home, Huddersfield, West Yorkshire
Cleveland House Care Home, Huddersfield, West Yorkshire
Cleveland House Care Home, Huddersfield, West Yorkshire

Cleveland House offers a range of individualised care options for people who require residential, nursing, convalescent and palliative care, as well as care and support for people living with Parkinson’s and Huntington’s.

A converted private house situated in Edgerton, Cleveland House is a home that boasts both history and charm. With its elegant fireplaces and ornate ceilings, the home provides a comfortable and peaceful place to relax. Residents can enjoy a sunny conservatory as well as a pergola, greenhouse and two sensory gardens.

The home’s dining rooms overlook scenic gardens, though residents can enjoy meals in the privacy of their own bedrooms if they prefer. Each residents' diet is frequently monitored to support good nutrition and personal taste.

Cleveland supports an active and interesting lifestyle alongside professional care, with many events and in-house groups for residents to join, as well as outings to places of interests. A wide variety of engaging activities are available such as dominoes, gardening and film afternoons.

Group: Bupa Care Homes

Person in charge: Joyce Wilcock (General Manager)

Local Authority / Social Services: Kirklees Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 45 Service Users

Registered Care Categories*: Old Age • Physical Disability

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Polish, Urdu

Single Rooms: 45

Rooms with ensuite WC: 41

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room

Latest Care Quality Commission* Report on Cleveland House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies


7.9 Cleveland House Care Home has a Review Score of 7.9 (7.889)

The Review Score of 7.9 (maximum of 10) for Cleveland House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Cleveland House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.417 for Cleveland House Care Home is calculated as follows: ( (18 Excellents x 5) + (15 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 36 Ratings = 4.417

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.472 Points relating to the number of positive Reviews for Cleveland House Care Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 9 positive Reviews (45 registered maximum number of service users ÷ 5). 2 Reviews ÷ 9 Target = 0.222

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

Average Ratings

  • Excellent
  • Good
  • Satisfactory
  • Poor
  • Very Poor
  • Don't Know

How Likely are the Reviewers to Recommend Cleveland House Care Home?

  • Extremely LIKELY
  • Likely
  • Don't know
  • Neither Unlikely or Likely
  • Unlikely
  • Extremely UNLIKELY

Reviewer Connection to Cleveland House Care Home

  • Son of Resident/Service User
  • Daughter of Resident/Service User

This is a homely place with generally very friendly helpful staff. Sometimes, particularly at weekends, staff numbers look a little 'light'. I get the impression that Mum is well looked after in a safe environment. The care home responds to family requests in a timely fashion, although not all staff appear to be fully up to speed with care plans all the time. This is just an observation, not a specific complaint. On the whole, very happy that Mum is being well cared for.

How likely would you be to recommend Cleveland House Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Jayne Duck, Customer services administrator at Cleveland House Care Home responded to this review on 02 May 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My mum has been resident at Cleveland House Care Home since 7th April 2017. My mum had previously been in a residential home as opposed to a nursing home. Mum is much happier in Cleveland House. She suffers from Huntington's so has specific needs. All the staff are most welcoming and always smiling.
The routines are carried out to the letter and mum is a person who is ruled by routine.

How likely would you be to recommend Cleveland House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Emily Wilson, Customer Service Administrator at Cleveland House Care Home responded to this review on 26 Apr 2017:

Thank you for your lovely feedback, I am so pleased that both you, and your Mum are happy with Cleveland House and that you are impressed by the staff at this home. The Bupa Customer Care Team.

My father was admitted to Cleveland House for the last month of his life, after we had tried to care for him at home and it had become too much.
The care at Cleveland House from everyone was just amazing. The staff cared for my father and also us as a family.
Whether I arrived early in the morning or stayed late in the evening I was always made to feel part of the team caring for dad.
The final week I slept by his side every night.
Small things like I left the room for a short time and returned to find a more comfy recliner had appeared.
If I fell asleep I would often wake to find a blanket had been placed over me.
The staff met every need dad had and they did it with a smile, dignity and compassion.
Having cared so well for dad the staff guided us through his last day again with dignity and compassion.
Every single person whether it was the maintenance man, the lady who returned his washed bedclothes, the kitchen staff cared.
The nurses and carers were just amazing.
I can't comment on activities for patients who were in the home for a long period of time as dad was too ill to participate in these. There always seemed to be something going on the lounge and every joining in.
If you need caring nursing care this is the home to choose. Quite simply at Cleveland House everyone cares.

How likely would you be to recommend Cleveland House Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Submit a Review for Cleveland House Care Home

    • We welcome residents/service users and their family/friends to submit reviews to

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.

(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY


Neither Unlikely or Likely


Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Cleveland House Care Home