Cleveland House Care Home

2 Cleveland Road, Edgerton, Huddersfield HD1 4PN
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9.4 88 Reviews
  • Cleveland House Care Home, Huddersfield
Cleveland House offers a range of individualised care options for people who require residential, nursing, convalescent and palliative care.

A converted private house situated in Edgerton, Cleveland House is a home that boasts both history and charm. With its elegant fireplaces and ornate ceilings, the home provides a comfortable and peaceful place to relax. Residents can enjoy a sunny conservatory as well as a pergola, greenhouse and two sensory gardens.

The home’s dining rooms overlook scenic gardens, though residents can enjoy meals in the privacy of their own bedrooms if they prefer. Each resident's diet is frequently monitored to support good nutrition and personal taste.

Cleveland supports an active and interesting lifestyle alongside professional care, with many events and in-house groups for residents to join, as well as outings to places of interests. A wide variety of engaging activities are available such as dominoes, gardening and film afternoons.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 45 Service Users

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1050
  • Self-Funded Nursing Care: from £1290
  • RESPITE Self-Funded Residential Care: from £1155
  • RESPITE Self-Funded Nursing Care: from £1420

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

These prices are only a guideline, please contact Cleveland House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Claire Turner (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 1994

Room Information

  • Single Rooms (45)

Cleveland House Care Home Reviews (88)

9.4

Cleveland House Care Home has a Review Score of 9.4 (9.423) out of 10, based on 34 reviews in the last 2 years.
Over all time Cleveland House Care Home has 88 reviews.

Overall Experience
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  • 29
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Date Published
  • 88
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Reviewer Connection to Cleveland House Care Home
  • 29
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Total of 88, showing 21-40
Review from J R (Wife of Resident) published on 26 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I always say if my husband can't live at home with me I wish he could, he couldn't be anywhere better.
We are both looked after! We both enjoy all the activities too.
Reply from Grace Langfield, Customer Service Adviser at Cleveland House Care Home

Thank you for taking the time to leave your review. We are happy to hear you both feel like a part of our Cleveland House family and are very well cared for. We hope to continue providing your Husband with the best possible care.

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Review from A P (Daughter-in-law of Resident) published on 16 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely staff. Very friendly. Excellent food.
Reply from Fran Donno, Customer Service Adviser at Cleveland House Care Home

Thank you for your lovely words. It is always nice to hear words like lovely and friendly being used to describe our staff. We hope to continue providing your loved one with the best possible care.

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Review from K N (Resident) published on 2 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good staff, excellent and fine.
Reply from Grace Langfield, Customer Service Adviser at Cleveland House Care Home

Thank you for taking the time to leave your comments. Thank you for choosing Cleveland House for your stay.

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Review from Janet M (Daughter of Resident) published on 1 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff across all the different roles at Cleveland House are very kind and friendly. They treat residents with respect and dignity, and go out of their way to make them feel special.
The residents relatives and guests are made to feel very welcome. The home is well maintained, and there are lovely
gardens.
Reply from Grace Langfield, Customer Service Adviser at Cleveland House Care Home

We appreciate you taking the time to leave us your comments. It is nice to hear family members feeling like their loved ones are receiving such high-quality care from our staff. We are glad to hear you feel so welcome and look forward to seeing you again.

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Review from D M (Son of Resident) published on 27 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everybody seems pleasant and helpful every time I visit. My mum does complain about things such as delays in being helped to the toilet but I've never seen these delays. There are quite a few activities to engage in and it depends on whether the resident wants to. My mum often doesn't and stays in her
room quite a bit but she is encouraged to at least have some meals in the dining room. All in all, I find everybody there very helpful during the day and I've never actually seen the night staff since I've been there. My mum says the night staff hardly ever speak when they come into her room and are not too careful sometimes.
Reply from Eden Tomlinson, Customer Service Adviser at Cleveland House Care Home

Thank you for taking the time to leave your review. We have a genuine regard for all of our residents. We are concerned to hear this. Could you please contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we can discuss this further?

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Review from Joe M (Son of Resident) published on 23 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is well cared for. The nursing and care staff are amazing. The staff in the kitchen always happy to help.
Reply from Fran Donno, Customer Service Adviser at Cleveland House Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your Mum in our care and we are pleased to hear that you find the staff amazing at Cleveland House Care Home. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review from Sue S (Daughter of Resident) published on 15 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot thank the staff at Cleveland House enough for making my mum's Christmas Eve birthday so special. The receptionist set things in motion and the kitchen staff made a lovely hot and cold buffet, provided festive drinks and baked a birthday cake which they brought in with candles lit, singing 'Happy
Birthday' and then one of the carers took a family photo. A room was set aside for the party (20 of us) and everything exceeded my expectations. Thank you so much!
Reply from David Mclean, Customer Service Adviser at Cleveland House Care Home

Thank you for your lovely review. We are happy to hear you feel like a part of our Cleveland House family and it is always nice to hear from family members feeling like their loved one is cared for and looked after to make her birthday special. Please let us know if there is anything we can do to make your mum's stay as comfortable as possible.

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Review from Lily W (Granddaughter of Resident) published on 18 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My grandad had a lovely welcome when he came to Cleveland House. His room was welcoming and clean and any requests were met quickly. My grandad has settled in well. He feels safe, well cared for and the staff put a smile on his face.
Reply from David Mclean, Customer Service Adviser at Cleveland House Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after and that your grandad has settled in so well. We hope to continue providing your grandad with the best possible care and we look forward to seeing you again soon.

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Review from J H (Resident) published on 17 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm new at Cleveland House and am very happy and settled. Everyone is always smiling.
Reply from Fran Donno, Customer Service Adviser at Cleveland House Care Home

Thank you for your kind words. We are so pleased to hear that you are happy and settled and we hope Cleveland House Care Home did everything possible to make the transition as easy as possible. We hope to continue providing you with the best possible care.

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Review from Beverley W (Daughter of Resident) published on 6 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad had stayed at Cleveland House, and he asked if he could go and have his other two weeks respite. He had only been there a couple of days, and he asked if he could stay there full-time. I spoke with the home, and along with the social worker, I was able to start and put plans in place. Within
three days, I was having a meeting with the home and social worker to start the ball rolling. I had to ask the home for some help, and the care home manager and regional manager could not have done anything more. They have been able to make my dad a very happy man as he is able to stay at Cleveland House full-time.
Dad has been in the home for about three weeks, and the difference in him is outstanding. He is happier in himself, and his social interaction is as near as I have seen it in a long time. He's eating well, which is another improvement. My dad has health conditions, and the chef and staff accommodate this for him.
A massive big thank you to all the staff at Cleveland House.
Reply from David Mclean, Customer Service Adviser at Cleveland House Care Home

Thank you for your lovely review. We hope Cleveland House Care Home did everything possible to make the transition as easy as possible, and we are very happy to hear you can feel at ease with your Dad in our care. Please let us know if there is anything we can do to make his stay as comfortable as possible.

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Review from Charley H (Granddaughter of Resident) published on 16 October 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Don't put your elderly relatives here.
My Grandad's death wasn't by his stomach cancer, it was from Covid that he got from the care home he was put in, he was only there for 2 weeks. Bad oral care then trying to blame him for leaving a soiled pair of his clothes on his bed when he doesn't even have
the energy to stand up on his own, let alone take his own pants off. I am really upset with the lack of care he had at Cleveland House Care Home in Huddersfield, it was disgusting, no sympathy either when he passed. If the care home had better infection control I may have had longer with him.
Reply from Fran Donno, Customer Service Adviser at Cleveland House Care Home

We appreciate you taking the time to leave us your comments. We are concerned to hear this, so your feedback has been raised to our Regional Director, who will investigate this further and provide you with a written response.

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Review from Glenys H (Daughter-in-law of Resident) published on 16 October 2023 Submitted via Website • Report
Overall Experience 2.0 out of 5
My relative was assessed and we were informed that the home could meet my father-in-law's End of Life nursing care needs. Sadly however this did not meet our expectations, neither did the basic nursing care.
There was a distinct lack of communication between staff and relatives which resulted in the
family having very little time to spend before he died. Hospitality was not offered by way of staying with our relative whose health visibly had deteriorated.
Reply from Fran Donno, Customer Service Adviser at Cleveland House Care Home

We appreciate you taking the time to leave us your comments. We are concerned to hear this, so your feedback has been raised to our Regional Director, who will investigate this further and provide you with a written response.

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Review from Lynda M (Daughter of Resident) published on 4 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I always find the staff smiling, friendly and helpful. My father was comfortable from day one and continues to be so. He continually praises the staff and is always happy with the catering!
Reply from David Mclean, Customer Service Adviser at Cleveland House Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your father's stay as comfortable as possible.

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Review from A F (Brother-in-law of Resident) published on 27 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff very obliging. Nothing seems too much trouble. Family kept up to date with the resident's condition.
Reply from David Mclean, Customer Service Adviser at Cleveland House Care Home

Thank you for taking the time to leave your review. It is always nice to hear words like 'nothing seems too much trouble' being used to describe our care. We hope to continue providing your loved one with the best possible care.

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Review from Mildred T (Resident) assisted by family/friend published on 19 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I think the home is nice and the staff are always kind.
Reply from David Mclean, Customer Service Adviser at Cleveland House Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease in our care. Thank you for choosing Cleveland House for your stay.

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Review from B M (Resident) published on 1 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
One of the better residential homes. In-house staff are very good as are some agency carers but some agency carers are poor and do not know what to do. I have marked food as satisfactory but it is varied. Fishcakes are awful even with a new brand. The bread is damp, and too much steam is injected.
Reply from David Mclean, Customer Service Adviser at Cleveland House Care Home

Thank you for your feedback. We have a genuine regard for all of our residents and we will discuss your feedback with the home manager to help continually improve the services.

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Review from M A (Respite Resident) published on 31 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The room is a little dark. The food could have been catered to individual's needs would like to see more options for diabetics and more fruit. Love the day staff, no fault. Night staff need to be more consistent. Would like to see more on the supper trolley.
Reply from David Mclean, Customer Service Adviser at Cleveland House Care Home

Thank you for your feedback. We have a genuine regard for all our residents and their health and wellbeing are our top priority. We will discuss the feedback with the home manager to help continually approve their services, please let us know if there is anything else we can do to make future stays as comfortable as possible.

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Review from M H (Resident) published on 30 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very good and interact with the residents within the home. Personally really enjoy the social element at meal times and day-to-day.
Reply from David Mclean, Customer Service Adviser at Cleveland House Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease in our care. It is always nice to hear from our residents feeling like their they are cared for and looked after. Thank you for choosing Cleveland House for your stay.

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Review from Sue R (Daughter of Resident) published on 30 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum is 96 and has been in the care home for three years. Sadly her health has deteriorated but she is well looked after and has her meals liquidised.
Reply from David Mclean, Customer Service Adviser at Cleveland House Care Home

Thank you for taking the time to leave your review. We are glad to help you and your family through such a difficult time. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care and please let us know if there is anything we can do to make your mum's stay as comfortable as possible.

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Review from Deborah J (Daughter of Resident) published on 26 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident for 3 months. Everyone has made her very welcome and she is well cared for. She is treated with care and listened to. The home is maintained to a high standard and all staff are professional and helpful.
Reply from Grace Langfield, Customer Service Adviser at Cleveland House Care Home

Thank you for your lovely review. We are pleased to hear the staff have been so welcoming during this transition and we hope you feel at ease knowing your mum is well looked after at our home. Please let us know if there is anything else we can do to make your mum as comfortable as possible.

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Current Review Score: 9.4 (9.423)

Overview of Review Score

The Review Score of 9.4 (9.423) out of 10 for Cleveland House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 34 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.423 for Cleveland House Care Home is calculated as follows: ( (229 Excellents x 5) + (134 Goods x 4) + (31 Satisfactorys x 3) + (3 Poors x 2) + (7 Very Poors x 1) ) ÷ 404 Ratings = 4.423
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Cleveland House Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 May 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 08 Sep 2025

Residential and nursing beds available. The home is set within spacious grounds complete with herb and sensory gardens.

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Awards / Recognitions (7)

Meet the Team (0)

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