Cleveland House Care Home

Since I last wrote a review, my Mum has become more tired and some days she struggles to keep awake during visits. However, her pleasant and gentle characters shine through to all and the wonderful staff who are always so kind to her. I am so grateful to everyone involved in Mum's care and their endless patience with her. Thank you.

Our mum has been in Cleveland House for two and a half years now. Well into her nineties, she has received excellent care throughout. The last year has been very hard for her with there being few activities due to Covid to keep her occupied and the limited indoor visits of our family and friends. Hopefully, when the weather improves we can make more use of the lovely gardens to take her in.

My personal experience, I was very ill when coming into the care home. Due to the high standard of care and interaction I am now in a much better place. The food is of a good standard and I always get asked to join in activities.

Staff are fantastic, very helpful and attentive. Mother is very happy and settled in. We are very appreciative of all the support provided to Mum. Attention to detail, health safety and wellbeing are all excellent.

My father moved here just over a year ago and settled in instantly. Because of COVID, I haven't been into the home since my father arrived, but he is very happy here and the staff do their best at all times to look after him during this difficult year. From my experience the staff are excellent and the care is excellent.

Overall, the home now appears to be doing as much as the can under the current circumstances, but maybe more could be done to engage the residents with mobility issues.

I have come to Cleveland House for six years and am thankful for the good care Mum has received. The staff are very hardworking and are loving and kind and very underpaid.

I have been a resident here since 14/3/20. If conditions here were not comfortable and pleasant I would have moved to another home.

My mum moved into Cleveland House in September 2020, following an illness which left her unable to do anything for herself and unable to talk. I was devastated that I could no longer look after her, but luckily there was a vacancy for her at Cleveland House. From the outset, the staff made Mum very welcome. The atmosphere there is so relaxed and homely, with appetising smells coming from the kitchen! The staff are so kind, always seem cheerful, and nothing is too much trouble. It seems clear that it is a very happy and well-run team. There always seems to be something interesting happening, and the staff go to great lengths to involve my mum, despite her disabilities, and even during the necessary periods of isolation. It's obvious that Mum loves the staff, and it's clear they think the world of her. She is made to feel valued and respected. I will be eternally grateful to everyone, for looking after her so well when I can no longer do so - they truly understand the meaning of caring!

From the beginning, we always felt that Mum was being well looked after. Onsite chef and staff provide lovely meals, served in a cosy, communal restaurant ambience. Social contact and activities are enthusiastically encouraged by an extremely committed Coordinator and her colleagues. Hand in hand with all of this is the level of care; we felt that this was very high, a number of the caring staff going beyond the norm of their duties and becoming very attached to Mum. My wife and I always felt welcome. Thanks to all!

Mum had always enjoyed a quiet and private environment so for her to go into a care home was quite a worry. She has complex needs but the staff here couldn’t be more helpful in making her feel at home. She has won their hearts and now she loves the hustle and bustle of everyday life here. She tells us she’s happy and feels it her home now. She contracted COVID-19 but it was speedily recognised and Mum got treated at the local hospital and made a full recovery. She has had to endure numerous isolation periods but the staff have made sure she is well looked after and entertained. The manager made it possible for Mum to come home for Christmas which was such a relief as no physical contact with her has been excruciating. They now have a POD so we can again visit and sit with Mum albeit behind a glass window. Tremendous effort by all - constant communication with the staff enables the best cate for Mum.

The establishment is second to none! Staff are fabulous and are always going above and beyond to meet each residents individual needs. Expectations are exceeded and are outstanding. Residents are always carrying out a variety of activities and are well catered for. Food is excellent and no one needs to worry about anything. There is outstanding leadership and this is seen throughout the staff team the staff all have the same vision which is excellent.

The home itself is second to none professionally managed, safe, clean, warm the private rooms are spacious and the house is set in beautiful surroundings. We cannot praise Cleveland House enough. May we thank the new manager along with her dedicated, friendly staff for all they do to keep our mum safe and well cared for, in March Mum celebrated her 96th birthday we are all looking forward to her next birthday keep up the good work and all stay safe.

One rarely meets such kind and caring people like those on the staff at Cleveland House. The nurses and carers treated my wife (and myself and daughter as visitors) with the utmost professionalism and compassion. I should like to comment, also, on the high standard of cleanliness of the care home - and the overall dedication of the staff in general.

The staff were very kind and caring and although my mum's sight was poor, they found ways of including her in activities, especially singing which she really enjoyed.

My repeated complaints have not been adhered to. My husband has not had the care he requires. The bell is not always near the patient to ring for assistance. The bell is not answered when rung. Left to feed without attention. Too many complaints to write about.

Mum's smile suggested that she was being well looked after and had many moments of contentment, which meant a lot to the family. Dementia is a cruel condition but is a part of life, the care Mum received helped a lot. Thank you to all those involved.

Since the first date my mother entered the care home the staff and management provided a level of care that was absolutely amazing. Nothing was too much trouble. Her diet, medication and overall needs were attended to instantly. I would highly recommend this care home facility to anyone. The Manager and her staff are fantastic. She leads by example. Keep up the excellent work.

The home is always clean and tidy. The staff are friendly and helpful. I help Mum at lunchtime and the food looks very appetising, all home cooked.

The activities leader has become very good at communicating with the residents and is continuing to listen to the resident's requirements and coming up with new ideas and trips to entertain them.