Cleveland House Care Home

The home is always clean and tidy. The staff are friendly and helpful. I help Mum at lunchtime and the food looks very appetising, all home cooked.

The activities leader has become very good at communicating with the residents and is continuing to listen to the resident's requirements and coming up with new ideas and trips to entertain them.

More of them would have been a help as they were very pushed at times.

Extremely good care, efficient and kind.

Everything was there to make me feel OK about my mother's care whilst at the home.

My mother was admitted to Cleveland House in the final stages of bowel cancer. The care she received couldn't be faulted. Right through from the cleaners, who maintained the home in a spotless condition without unduly disturbing the residents, to the care staff and managers who looked after her with the ultimate care and respect. Nothing was too much for them both day and night.

Specifically, I would like to mention a senior nurse who sat in on a recent review - her knowledge of mum's condition was very impressive and know how mum needs to be treated.

This being my first experience of respite in a care home. Totally satisfied.

Our mum came to Cleveland House in July 2018 after being diagnosed with terminal brain cancer. The move to this environment was a challenging one for both mum and the family. The staff have been absolutely amazing in their care, management and understanding of both the needs of mum and those of her family. Her condition has deteriorated quite rapidly since she was admitted but the changes have been managed incredibly well by the team. I say, team, because that is how they function, from the maintenance chappie to the lovely lady who chases around looking for unlabelled clothes, the kitchen staff, the nurses, the care team and of course the manager and her team, they all have one thing in common, they care!

I have been most pleasantly surprised by this experience, not one many of us want to have, watching a loved one slip away. But, I do know that when the time comes to say goodbye, this team will have become family and will feel the loss of our mum as deeply as us.

Thank you.

My Dad has only been at Cleveland House for a month and has complex care needs but the home has responded positively, demonstrating both patience and care in the way they support and look after him. Coming to terms with the fact that Dad's health was never going to improve well enough for him to return to his own home was and is very difficult. It was important to find somewhere that felt like home. Cleveland House feels less clinical and more homely but the care provided is professional and of a high standard. The manager spent time with us when we were looking around the home and offered appropriate support and guidance when we asked questions. The staff have a very positive approach to the residents and create a happy environment. Dad is eating well and is more active; I am confident that this is the right place for him to be.

I only hope this carries on as the home progresses.

If you need caring nursing care this is the home to choose. Quite simply at Cleveland House everyone cares.