My grandad had a lovely welcome when he came to Cleveland HousLily W(Granddaughter of Resident/Service User)
I'm new at Cleveland House and am very happy and settled. Everyone is always smiling.J H(Resident / Service User)
They have been able to make my dad a very happy man as he is able to stay at Cleveland HouseBeverley W(Daughter of Resident/Service User)
My grandad had a lovely welcome when he came to Cleveland HousLily W(Granddaughter of Resident/Service User)
I'm new at Cleveland House and am very happy and settled. Everyone is always smiling.J H(Resident / Service User)
They have been able to make my dad a very happy man as he is able to stay at Cleveland HouseBeverley W(Daughter of Resident/Service User)
Cleveland House offers a range of individualised care options for people who require residential, nursing, convalescent and palliative care.
A converted private house situated in Edgerton, Cleveland House is a home that boasts both history and charm. With its elegant fireplaces and ornate ceilings, the home provides a comfortable and peaceful place to relax. Residents can enjoy a sunny conservatory as well as a pergola, greenhouse and two sensory gardens.
The home’s...
Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.
The price(s) shown are provided by the care home. Contact Cleveland House Care Home for full pricing details and T&Cs.
Contact Cleveland House Care Home to confirm what's included and get a personalised quote:
Cleveland House Care Home has a Review Score of 9.8 (9.751) out of 10, based on 37 reviews in the last 2 years.
Over all time Cleveland House Care Home has 110 reviews.
My mum is 96 and has been in the care home for three years. Sadly her health has deteriorated but she is well looked after and has her meals liquidised.
Thank you for taking the time to leave your review. We are glad to help you and your family through such a difficult time. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible...
My mum has been a resident for 3 months. Everyone has made her very welcome and she is well cared for. She is treated with care and listened to. The home is maintained to a high standard and all staff are professional and helpful.
Thank you for your lovely review. We are pleased to hear the staff have been so welcoming during this transition and we hope you feel at ease knowing your mum is well looked after at our home. Please let us know if there is anything else we can do to make your mum as comfortable as possible.
I stayed for 2 weeks after a hip replacement operation. The atmosphere is warm and friendly but caring and professional. Though I was a resident I did also watch the way the care team interacted with the long-term residents. I could also see that they were a big family and I had joined them for a couple of weeks. The place is clean, tidy and bright. The catering could improve in quality a little-maybe I watch too many food programmes. I will be back when I have my other hip done.
Thank you for taking the time to leave your review. We are happy to hear you feel like Cleveland House looked like a big family and hope you felt a part of it too. We will discuss your feedback with the home’s manager to help them continually improve their service in regard to catering. Hopefully,...
There has been much improvement and activities since the new manager took over. We are always made very welcome, they look after our mum very well.
Thank you for taking the time to leave your review. We are pleased to know there has been such a big improvement regarding our resident engagement within our home. Please let us know if there is anything we can do to improve our services.
My first impression of Cleveland House was of a first-class establishment, and my opinion hasn't changed. The staff are ready to help at any time, and nothing seems too much trouble for them. I can only give the highest praise and admiration for the work they do and the friendly, cheerful way in which they carry it out.
Thank you for leaving your kind review. It is always nice for us to hear words such as "cheerful" and "friendly" to describe our staff, and we hope to continue giving your loved one the best possible care in our home.
The staff at Cleveland House are all lovely. They have taken good care of my mum. They work really hard and always have time to spend with the residents.
Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your Mum with the best possible care.
Dad arrived at Cleveland House Care Home and received a fabulous welcome. All staff are friendly and nothing is too much trouble for them. The room is cosy with everything we could need.
Thank you for your kind words. We are very happy to hear that your dad has settled nicely at Cleveland House and that his room is cosy. If there is anything more we can do to make his stay as comfortable as possible, please don't hesitate to let us know.
Thanks to all for the 9 years of looking after my mum. 5 stars.
Thank you for your feedback, we hope you have gone away from this knowing your mum received the best care possible.
On first impressions-excellent, friendly, welcoming, clean, clutter-free and well-lit. The staff of all levels are attentive and genuine. Not only is the atmosphere warm and inviting the building is warm and well-heated for added comfort. From one of four daughters of a resident here at Cleveland House, who all have the same observation that matters most. Our mum appears to be happy, clean, safe and has lots of options to keep busy with various activities or chilled with options of a quiet place.
Thank you for your lovely review. It is always nice to hear words like "attentive and genuine" being used to describe our care. We are happy to hear you feel like a part of our care home family. We are very happy to hear you can feel at ease with your mum in our care. Please let us know if there is anything we can do to make her stay as comfortable as possible.
Mum moved here at the end of December 2022 and found the initial days very difficult. The staff were very caring and patient and after tests, we found out it was a water infection. I am very pleased with the care and so is my mum.
Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after despite a difficult first few days. We hope to continue providing your mum with the best possible care.
Excellent care home, staff lovely, and very helpful and the management is very helpful. My mum has settled really well. My mum's last care home closed down. Mum is always clean and tidy.
We appreciate you taking the time to write us a review. Thank you for choosing us to care for your mum, we are so happy that she has settled quickly into life with us. Thank you again for your feedback.
Thank you.
Thank you for your lovely review. We are happy to hear you feel like a part of our Cleveland House family. We hope to continue providing your loved one with the best possible care. We are looking forward to seeing you again.
My first day in Cleveland House Care Home. I enjoyed my lunch - very tasty, in a pleasant dining room. Then I joined residents in another room where staff were hosting a Halloween party. They had obviously gone to a lot of trouble into trimming up the room with numerous Halloween-related decorations with things provided from out of the home, i.e. crackers and blow-up spooky things. They did a quiz and were very upbeat and jolly, involving residents in activities. Well done to all the staff for all your hard work.
Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after, especially when planning our events and seeing the effort the home puts in. Please let us know if there is anything we can do to make their stay as comfortable as possible.
I find this care home extremely frustrating from when I arrive and can't get in. Not many staff look to be on duty and difficult to get feedback. My dad's needs are complex and don't see anyone checking him whilst I'm there. Just a poor service for an extremely expensive care home.
Thank you for your feedback. Our management team are always available to speak with and raise any concerns you have. Please do not hesitate to get in touch with us if there is anything further we can do to help.
People look to be well looked after. My only concern is feedback, not always people available to discuss.
Thank you for your comments. I will certainly pass this on to the management team for you and ask them to have a conversation with you about any concerns you may have.
People are always pleasant. Usually, get a direct answer if you have a query about anything, anything wrong gets put right as soon as possible.
We appreciate you taking the time to leave us your comments. If there is anything else we can do to make your stay as comfortable as possible please let us know.
All staff were extremely helpful when I came to visit my friend. The girls at the door even assisted with my test. Very clean and tidy. Thank you for looking after my friend so well.
Thank you for your feedback. We are happy to hear that you found our staff to be friendly and helpful.
My mother has been in Cleveland House Care Home for nearly three years and has consistently received care of the highest standard. All the staff are very professional, extremely pleasant and very efficient in carrying out their duties.
Thank you for your review. We are glad to hear that you have always found the staff to be efficient, professional and pleasant. Thank you for choosing us to care for your mother at Cleveland House.
The care home is very nice and clean. All staff are nice and lovely, and they take care to talk to patients and everyone who comes. And they look and seem to care, you need to be able to trust and know your loved ones are looked after properly because you worry about them.
Thank you for taking the time to leave us your comments. We are very happy to hear that you can feel at ease knowing your Aunt is being well cared for at Cleveland House. Thank you again for your review.
I feel like if I have a problem I can open up to staff and explain what my problem is or how I'm feeling.
Thank you for your lovely review. We are glad to hear that you feel safe and secure in our care and that you feel able to talk openly to our staff. Please let us know if there is anything else we can do to make your stay as comfortable as possible.
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Residential and nursing beds available. The home is set within spacious grounds complete with herb and sensory gardens.
A resident at Cleveland House Bupa Care Home, Lily Leece, recently celebrated her 103rd birthday on 27th May. Carers at Cleveland House ensured the birthday girl enjoyed her special day,...
Cleveland House Bupa Care Home has been rated ‘Good’ by the Care Quality Commission (CQC), following its latest inspection. The CQC report assessed Cleveland House as 'Good' in all areas:...
Staff at Lindley Grange and Cleveland House Bupa Care Homes recently teamed up to complete a 10-mile walk to raise funds for Kirkwood Hospice. The team of staff dressed in...
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