Cleveland House Care Home

2 Cleveland Road, Edgerton, Huddersfield HD1 4PN
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9.6 89 Reviews
  • Cleveland House Care Home, Huddersfield
Cleveland House offers a range of individualised care options for people who require residential, nursing, convalescent and palliative care.

A converted private house situated in Edgerton, Cleveland House is a home that boasts both history and charm. With its elegant fireplaces and ornate ceilings, the home provides a comfortable and peaceful place to relax. Residents can enjoy a sunny conservatory as well as a pergola, greenhouse and two sensory gardens.

The home’s dining rooms overlook scenic gardens, though residents can enjoy meals in the privacy of their own bedrooms if they prefer. Each resident's diet is frequently monitored to support good nutrition and personal taste.

Cleveland supports an active and interesting lifestyle alongside professional care, with many events and in-house groups for residents to join, as well as outings to places of interests. A wide variety of engaging activities are available such as dominoes, gardening and film afternoons.
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Care Provided by Cleveland House Care Home

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 45 Service Users

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1100
  • Self-Funded Nursing Care: from £1340
  • RESPITE Self-Funded Residential Care: from £1210
  • RESPITE Self-Funded Nursing Care: from £1475

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

These prices are only a guideline, please contact Cleveland House Care Home to find out the exact price for your requirements.

Contact Cleveland House Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Cleveland House Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in charge

  • Claire Turner (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 1994

Room Information

  • Single Rooms (45)

Cleveland House Care Home Reviews (89)

9.6

Cleveland House Care Home has a Review Score of 9.6 (9.571) out of 10, based on 31 reviews in the last 2 years.
Over all time Cleveland House Care Home has 89 reviews.

Overall Experience
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Reviewer Connection to Cleveland House Care Home
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Total of 89, showing 61-80
Review from J B (Son of Resident) published on 17 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our mum has been in Cleveland House for two and a half years now. Well into her nineties, she has received excellent care throughout. The last year has been very hard for her with there being few activities due to Covid to keep her occupied and the limited indoor visits of our family and friends. Hopefully,
when the weather improves we can make more use of the lovely gardens to take her in.
Reply from Amanda Barnes, Customer Service Adviser at Cleveland House Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your mum in our care. We are looking forward to see you again.

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Review from J S (Resident) published on 17 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My personal experience, I was very ill when coming into the care home. Due to the high standard of care and interaction I am now in a much better place. The food is of a good standard and I always get asked to join in activities.
Reply from Amanda Barnes, Customer Service Adviser at Cleveland House Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you feel your in a much better place now.

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Review from R B (Son of Resident) published on 13 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are fantastic, very helpful and attentive. Mother is very happy and settled in. We are very appreciative of all the support provided to Mum. Attention to detail, health safety and wellbeing are all excellent.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Cleveland House Care Home

Thank you for your lovely review. It is great to hear how happy and settled your mother is in our care.

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Review from Joanna S (Daughter of Resident) published on 4 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father moved here just over a year ago and settled in instantly. Because of COVID, I haven't been into the home since my father arrived, but he is very happy here and the staff do their best at all times to look after him during this difficult year. From my experience the staff are excellent and
the care is excellent.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Cleveland House Care Home

Thank you for your kind words. We are glad to hear that your dad felt at home so quickly even under the challenging circumstances. Hopefully you will be able to come in to see him in the home soon!

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Review from James T (Nephew of Resident) published on 19 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, the home now appears to be doing as much as the can under the current circumstances, but maybe more could be done to engage the residents with mobility issues.
Reply from Emily Wilson, Customer Advisor on behalf of the team at Cleveland House Care Home

Thank you for taking the time to leave us your review, we really appreciate it. All reviews are extremely important to us so we will ensure to pass your feedback onto the home manager to take on board your comments. Please let us know if there is anything else we can do for you.

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Review from H S (Son of Resident) published on 18 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have come to Cleveland House for six years and am thankful for the good care Mum has received. The staff are very hardworking and are loving and kind and very underpaid.
Reply from Emily Wilson, Customer Advisor on behalf of the team at Cleveland House Care Home

Thank you for leaving if your kind words, we really appreciate receiving your feedback. We are so pleased that you're happy with the care your mum is receiving in our home.

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Review from L L (Resident) published on 18 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been a resident here since 14/3/20. If conditions here were not comfortable and pleasant I would have moved to another home.
Reply from Emily Wilson, Customer Advisor on behalf of the team at Cleveland House Care Home

Thank you for your kind review, we really appreciate you leaving us your feedback.

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Review from Beverley G (Daughter of Resident) published on 4 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved into Cleveland House in September 2020, following an illness which left her unable to do anything for herself and unable to talk. I was devastated that I could no longer look after her, but luckily there was a vacancy for her at Cleveland House. From the outset, the staff made Mum very
welcome. The atmosphere there is so relaxed and homely, with appetising smells coming from the kitchen! The staff are so kind, always seem cheerful, and nothing is too much trouble. It seems clear that it is a very happy and well-run team. There always seems to be something interesting happening, and the staff go to great lengths to involve my mum, despite her disabilities, and even during the necessary periods of isolation. It's obvious that Mum loves the staff, and it's clear they think the world of her. She is made to feel valued and respected. I will be eternally grateful to everyone, for looking after her so well when I can no longer do so - they truly understand the meaning of caring!
Reply from Melanie Cope, Customer Service Adviser at Cleveland House Care Home

We are so touched by your comments and cannot thank you enough - we will be sure to share these with the home. We understand how difficult it can be when the time comes to pass over your loved one's care to us so we are very glad you feel Mum is well looked after, welcomed, valued and respected in our home!

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Review from Robert T (Son of Resident) published on 21 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into Cleveland House in February 2019. We were immediately struck by the warm, comfortable, non-clinical, and homely atmosphere of the place. Compared to others on our list, this one felt more like living in your own home; the beautiful garden was an added bonus! Of course, you never
know until you've tried something, but in the period after Mum moved in, we quickly became assured that we'd made a good choice.
The staff generally have exceeded expectations.
From the beginning, we always felt that Mum was being well looked after. Onsite chef and staff provide lovely meals, served in a cosy, communal restaurant ambience. Social contact and activities are enthusiastically encouraged by an extremely committed Coordinator and her colleagues. Hand in hand with all of this is the level of care; we felt that this was very high, a number of the caring staff going beyond the norm of their duties and becoming very attached to Mum. My wife and I always felt welcome. Thanks to all!
Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Cleveland House Care Home

Thank you for taking the time to leave us such kind comments, we deeply appreciate this feedback.

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Review from Julia C (Daughter of Resident) published on 12 January 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum had always enjoyed a quiet and private environment so for her to go into a care home was quite a worry. She has complex needs but the staff here couldn’t be more helpful in making her feel at home. She has won their hearts and now she loves the hustle and bustle of everyday life here. She tells
us she’s happy and feels it her home now. She contracted COVID-19 but it was speedily recognised and Mum got treated at the local hospital and made a full recovery. She has had to endure numerous isolation periods but the staff have made sure she is well looked after and entertained. The manager made it possible for Mum to come home for Christmas which was such a relief as no physical contact with her has been excruciating. They now have a POD so we can again visit and sit with Mum albeit behind a glass window. Tremendous effort by all - constant communication with the staff enables the best cate for Mum.
Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Cleveland House Care Home

Thank you for your understanding during such a difficult time. We appreciate it is very hard not being able to see your loved as frequently as you used to. Please let us know if there is anything else we can do to help.

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Review from Richard T (Friend of Resident) published on 12 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The establishment is second to none! Staff are fabulous and are always going above and beyond to meet each residents individual needs. Expectations are exceeded and are outstanding. Residents are always carrying out a variety of activities and are well catered for. Food is excellent and no one needs
to worry about anything. There is outstanding leadership and this is seen throughout the staff team the staff all have the same vision which is excellent.
Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Cleveland House Care Home

Thank you for your praise. We are very happy to hear you are satisfied with the quality of our care.

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Review from T B (Son of Resident) published on 13 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our family cannot thank the new manager and staff enough for the excellent care provided at Cleveland House not just to our mum but to all residents. They are friendly, professional and caring at all times, especially during the ongoing COVID quarantine. It became apparent during Mums lengthy stay in
hospital that as she was not able to be safe at home or to continue an independent life. We visited various care facilities and thank goodness we picked Cleveland House, it has been a huge change for Mum.
The home itself is second to none professionally managed, safe, clean, warm the private rooms are spacious and the house is set in beautiful surroundings. We cannot praise Cleveland House enough. May we thank the new manager along with her dedicated, friendly staff for all they do to keep our mum safe and well cared for, in March Mum celebrated her 96th birthday we are all looking forward to her next birthday keep up the good work and all stay safe.
Reply from Emily Wilson, Customer Services Adviser at Cleveland House Care Home

Thank you sincerely for sharing your kind and thoughtful feedback, regarding Cleveland House Care Home. We are so pleased to hear you are fulfilled with the care they are providing, to both your Mum and the other residents. Please let us know if there is anything else we can do for you and your family.

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Review from David O (Husband of Resident) published on 31 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
One rarely meets such kind and caring people like those on the staff at Cleveland House. The nurses and carers treated my wife (and myself and daughter as visitors) with the utmost professionalism and compassion. I should like to comment, also, on the high standard of cleanliness of the care home
- and the overall dedication of the staff in general.
Reply from Greta Narbutaityte, Customer Adviser at Cleveland House Care Home

Thank you for your praise. It is always nice to hear from family members feeling like their loved one is cared for and looked after.

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Review from Melvyn S (Son of Resident) published on 16 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was taken to Cleveland House in December 2015 and remained there until she died peacefully in her sleep in July 2019 at the age of 101.
The staff were very kind and caring and although my mum's sight was poor, they found ways of including her in activities, especially singing which she really
enjoyed.
Reply from Greta Narbutaityte, Customer Adviser at Cleveland House Care Home

We are saddened about your loss, Melvyn. Hopefully you can go away from this feeling like your mother received the best possible care.

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Review from D A (Wife of Resident) published on 5 June 2019 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
My repeated complaints have not been adhered to. My husband has not had the care he requires. The bell is not always near the patient to ring for assistance. The bell is not answered when rung. Left to feed without attention. Too many complaints to write about.
Reply from Greta Narbutaityte, Customer Adviser at Cleveland House Care Home

Thank you for your feedback. We are concerned to hear this. Could you please contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we could discuss this further?

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Review from Roger D (Son of Resident) published on 3 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum's smile suggested that she was being well looked after and had many moments of contentment, which meant a lot to the family. Dementia is a cruel condition but is a part of life, the care Mum received helped a lot. Thank you to all those involved.
Reply from Greta Narbutaityte, Customer Adviser at Cleveland House Care Home

Thank you for your feedback. We are happy to help your mother and your family through such a difficult time. Thank you for trusting us with her care.

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Review from Steven B (Son of Resident) published on 21 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since the first date my mother entered the care home the staff and management provided a level of care that was absolutely amazing. Nothing was too much trouble. Her diet, medication and overall needs were attended to instantly. I would highly recommend this care home facility to anyone. The Manager
and her staff are fantastic. She leads by example. Keep up the excellent work.
Reply from Greta Narbutaityte, Customer Adviser at Cleveland House Care Home

Thank you for your praise. We are delighted to hear that you can feel at ease with your mother in our care. We have a genuine regard for all of our residents, therefore we always appreciate the feedback from family and friends of our residents. Please let us know if there is anything else we can do to make your mothers stay as comfortable as possible.

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Review from Diana P (Daughter of Resident) published on 28 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is always clean and tidy. The staff are friendly and helpful. I help Mum at lunchtime and the food looks very appetising, all home cooked.
Reply from Greta Narbutaityte, Customer Adviser at Cleveland House Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your mum in our care.

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Review from Kathryn H (Daughter of Resident) published on 27 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The management team has improved tremendously the running of this care home in recent months.
The activities leader has become very good at communicating with the residents and is continuing to listen to the resident's requirements and coming up with new ideas and trips to entertain them.
Reply from Greta Narbutaityte, Customer Adviser at Cleveland House Care Home

Thank you for your kind words. We have a genuine regard for all of our residents, therefore, we are very glad to hear the residents feel entertained and listened to while under our care.

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Review from Gordon W (Respite Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good experience needed respite after having hip replaced.
All staff from top to bottom were really kind and caring, nothing seemed to cause them any problem.
More of them would have been a help as they were very pushed at times.
Reply from Greta Narbutaityte, Customer Adviser at Cleveland House Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.

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Current Review Score: 9.6 (9.571)

Overview of Review Score

The Review Score of 9.6 (9.571) out of 10 for Cleveland House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.571 for Cleveland House Care Home is calculated as follows: ( (234 Excellents x 5) + (115 Goods x 4) + (22 Satisfactorys x 3) ) ÷ 371 Ratings = 4.571
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Cleveland House Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 May 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 06 Oct 2025

Residential and nursing beds available. The home is set within spacious grounds complete with herb and sensory gardens.

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Awards / Recognitions (7)

Meet the Team (0)

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