Crossley House Care Home

885 Thornton Road, Bradford BD8 0HH
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9.8 101 Reviews
  • Crossley House Care Home, Bradford
Crossley House warmly welcomes anyone in need of residential care, including those living with dementia, Huntington’s or Parkinson’s.

Located close to the village of Thornton, the home boasts excellent accommodation and facilities including pleasant and spacious interiors, private gardens, a hairdressing and beauty salon plus a shop and excellent social areas with a residents bar and dining bistros. All bedrooms come with en-suite facilities and premier rooms are also available for those looking for a larger living space.

Meal times are an important part of the day at Crossley. Residents can enjoy delicious home-cooked food with the company of others in the pleasant dining room or in private. Every month, there are themed meals for a bit of extra fun.

The home plans plenty of favourites into the menus, but also talks to each resident on arrival about likes and dislikes, and any special dietary needs. All dietary preferences and requirements are discussed regularly. Out of hours snacks and refreshments are also available from the Bupa night bite menu.

Activity areas support personal interests and a healthy daily lifestyle, while carers are available throughout the day and night. Regular activities include exercise classes, crafts, quizzes and games, cooking and painting.

Advance bookings for short stays available.
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Care Provided by Crossley House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 58 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1050
  • Self-Funded Residential Dementia Care: from £1100
  • RESPITE Self-Funded Residential Care: from £1155
  • RESPITE Self-Funded Residential Dementia Care: from £1210

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

These prices are only a guideline, please contact Crossley House Care Home to find out the exact price for your requirements.

Contact Crossley House Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Crossley House Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Julie Allen (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (58)
  • Single Rooms with Ensuite Wet Room (4)

Visiting

  • Bradford’s many attractions, such as the National Science and Media Museum, are just 10 minutes away and there’s a bus stop right outside. Lister Park and water gardens are close by, and Salts Mill and Oakwell Hall (a museum furnished as a 1960s home, which is great for reminiscence) are both in easy reach.

Parking

  • Parking available onsite

Crossley House Care Home Reviews (101)

9.8

Crossley House Care Home has a Review Score of 9.8 (9.819) out of 10, based on 39 reviews in the last 2 years.
Over all time Crossley House Care Home has 101 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Crossley House Care Home
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Total of 101, showing 1-20
Review from Helen H (Daughter-in-law of Resident) published on 30 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law has advanced dementia and has been a resident at Crossley House for over two years. We moved her there from another home which was unsatisfactory, and right from day one we were hugely impressed by the care given to her and the support given to us. Staff are always friendly and welcoming
and eager to help. My mother-in-law has complex needs but they are always patient and kind. The programme of activities for residents is excellent, and since we live at a distance we very much appreciate the regular photos and updates on Facebook. This is a home where everyone is working hard as a team to meet the highest standards. It's very comforting to us to know that my mother-in-law is so well looked after.
Reply from David Mclean, Customer Service Adviser at Crossley House Care Home
Thank you for your kind words which remind us why we do what we do. We are proud to have such a compassionate team and we're glad this has shone though in your experience and it's always nice to hear…read more
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Review from Elizabeth H (Daughter of Resident) published on 27 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Crossley House for three years now, and we have never had a single problem. Mum is not just well cared for, she seems loved by the carers. It is wonderful really. Communication between the home and all the family is excellent. It is truly a professionally run establishment.
Reply from David Mclean, Customer Service Adviser at Crossley House Care Home
It's always encouraging to read reviews like this. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved…read more
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Review from Steve H (Son of Resident) published on 22 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is a really nice home. Lovely staff and very well run. Mum has been there a while now and has had 100% top notch care from fantastic staff. When I visit each month or so the staff treat me so nicely, making sure I have somewhere to sit with Mum privately, sometimes with a cup of tea. Thank you
all very much
Reply from David Mclean, Customer Service Adviser at Crossley House Care Home
Thank you for your lovely review. We appreciate you sharing your experience with our home. We are delighted to hear that our team have made a difference to your family's experience and it's lovely to…read more
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Review from Hannah H (Niece of Resident) published on 13 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the care in Crossley House to be beyond excellent. I have both visited and worked in care homes throughout my life & in my role as a registered social worker, Crossley House feels like a 'home'. The team have dealt brilliantly with my Aunt's physical & mental health needs. Communication
is excellent & person-centred. All the team seem very happy in their work & the atmosphere & vibe is always happy & welcoming. The activities & trips out provided every day are fab!
Reply from Alison Horridge, Customer Advisor on behalf of the team at Crossley House Care Home
Thank you for your kind words. It is so nice to hear that you feel like Crossley House has a real homely feel and that our staff are happy and welcoming. Thank you again for choosing Crossley House…read more
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Review from Jayne P (Daughter of Resident) published on 1 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother passed away in August of this year. She was at Crossley House from 11/02/2022 to 26/08/2025. The care, love and compassion that she always received throughout her full stay at the home. The staff are excellent, they know all the residents so well and take time to talk to you about anything.
Nothing ever too much trouble. The last week of my mums life we stayed over and the staff were truly amazing. Best home ever.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Crossley House Care Home
Thank you for your lovely review. We are so pleased to hear how much of a positive impact that the staff at Crossley House had on you and your mother. Love and compassion are so important when it…read more
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Review from Sally S (Daughter of Resident) published on 30 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum who is now 91 and has early stage Alzheimer's has been coming to Crossley for respite for a few years now, every time we use the facility we feel like family. All the staff, from the housekeepers, kitchen staff, nurses, care workers, administration and management have been kind, caring, helpful
and friends to both my mum and myself (daughter). I feel that mum is safe and secure and that all mums needs are well catered for. The food and choices daily are excellent, the rooms are bright and big enough to feel at home. They have trips out for residents and entertainment throughout the year. There is a little bit of wear and tear around but it's to be expected. I would certainly recommend this rest home and staff as excellent.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Crossley House Care Home
Thank you for your lovely review. We are very happy to hear you can feel at ease with your mum in our care and that she enjoys the various activities we plan on a regular basis. It is clear to see how…read more
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Review from Claire M (Daughter of Resident) published on 2 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad came into the care home after a dementia diagnosis- he has declined quite rapidly and so is unable to stay at home. From our first look round the staff were all so welcoming and friendly- and I knew I wanted dad to be somewhere like Crossley House. The staff understand how he can be on different
days and are all fantastic in everything that they do to help care for dad. We are always kept well informed about how he is and that is of great comfort and piece of mind for us as his family.
Reply from Lisa Henderson, Customer Care Advisor at Crossley House Care Home
We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your Dad in our care. It is always nice to hear from family members feeling like their…read more
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Review from Jane M (Daughter of Resident) published on 2 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Every member of staff assisting dad who has dementia, has been absolutely lovely with him. His needs have been met well and truly, and since some of his medication has been stopped, there are snippets of "our old dad" again!! Staff have made us as family feel completely welcomed and look after us just
as well as they do dad, thank you Crossley House!!
Reply from Lisa Henderson, Customer Care Advisor at Crossley House Care Home
Thank you for your lovely review. We are very happy to hear you can feel at ease with your Dad in our care. It is always nice to hear from family members feeling like their loved one is cared for and…read more
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Review from V K (Daughter of Resident) published on 7 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been at Crossley House for 2.5 years. She is very well cared for. The entertainment facilitys are excellent. Mum does not have a good appetite but her diet is monitered. The staff are very caring and do an excellent job. They provie support for my mum and also myself if I am upset about mum.
They are very dedicated.
Reply from David Mclean, Customer Service Adviser at Crossley House Care Home
Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are glad to help you and your family through such a…read more
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Review from Christine V (Sister-in-law of Resident) published on 13 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care that my sister-in-law has received and is receiving is beyond care. The staff have been amazing in very difficult circumstances. I do visit another care home that could learn a lot from Crossley House. Appearances can be deceptive. Dignity is everything. A big thank you to all the staff.
Reply from Lisa Henderson, Customer Care Advisor at Crossley House Care Home
Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your Sister-in-law with the…read more
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Review from Anne P (Sister-in-law of Resident) published on 29 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visited my brother-in-law here for the first time since he was admitted and was so pleased to see him settled and smiling. The staff were very friendly & helpful. His room's were lovely and most of all, he seemed happy. So glad my sister found him this place. Even my little dog enjoyed his visit.
Reply from Maria Ricketts, Customer Care Adviser at Crossley House Care Home
Thank you for your kind words. We are very happy to hear you can feel at ease with your brother-in-law in our care. We hope to continue providing your loved one with the best possible care.
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Review from Helen C (Daughter of Resident) published on 28 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was in Crossley House Care Home for just over a year. From the very first meeting with a staff member and then the home manager and another staff member at my mum's home, we knew she would be in safe hands.
As we got to know everyone at Crossley House (staff and residents), we always felt
like were going to visit my mum and our extended family. All the staff tried their very best for my mum, from encouraging her to get up and dressed in a morning, to joining in the activities (which was not an easy task!)
My mum could be a fiesty character at times, but she did appreciate all the help and assistance of staff too.
We were always made to feel very welcome by everyone at the home and they are all a credit to Bupa.
Reply from Lisa Henderson, Customer Care Advisor at Crossley House Care Home
Thank you for your lovely review. We are happy to hear you feel like a part of our Crossley House Care Home family. It is always nice to hear from family members feeling like their loved one was cared…read more
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Review from Danielle B (Friend of Resident) published on 31 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I brought my Gran to visit a friend at Crossley House on Valentines Day. The home was clean, tidy and decorated for the day. Crossley House was full of life, staff were all happy, supportive and approachable providing conversation, entertainment and a high level of support. Staff assisted my Gran's
friend to transfer to allow us to go to her room which was clean and tidy, staff brought us an extra chair without being asked as I had said would sit on the floor. Gran had brought a present; a new cardigan and staff offered to take thisand get labelled straight up so didn't get lost. The staff had arranged small Valentine gifts for residents; flower balloons and some sweet treats and people were having their photographs taken with their gifts.
When we were leaving staff all said goodbye and came to assist back into a chair.
Much to my surprise when we left my Gran even commented that should it be needed she could see herself at Crossley House as looked like was lots going on.
Reply from Lisa Henderson, Customer Care Advisor at Crossley House Care Home
Thank you for your lovely review. It is always nice to hear words like "Supportive" and "Approachable" being used to describe our staff. It is lovely to hear your Gran's friend has settled in at…read more
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Review from Max C (Friend of Resident) published on 26 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
While visiting two friends at Crossley House we always found the staff very caring and helpful the surroundings were always clean and warm and welcoming.
Reply from Maria Ricketts, Customer Care Adviser at Crossley House Care Home
Thank you for your lovely review. It is always nice to hear words like "Caring" and "Helpful" being used to describe our care.
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Review from Jayne A (Sister-in-law of Resident) published on 18 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Sister in Law has been a resident of Crossley House since the end of October, having had respite care prior to this. I cannot believe the change in her since going to Crossley House, due to the care and attention of the staff working there. She is happy, vibrant and really enjoys participating in
all the activities they offer. The food provided is excellent with plenty of choice and healthy options. I cannot thank the team enough, they are like a family, for all their support and attentive care given to each of the residents.
Reply from Lisa Henderson, Customer Care Advisor at Crossley House Care Home
We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your Sister in Law in our care at Crossley House Care Home. We hope to continue…read more
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Review from P H (Son of Resident) published on 12 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is an amazing care home. The staff are lovely and caring. It is run very well and I know my mum is in safe hands. They have fun events for residents and all the staff work extremely hard and are brilliant. I cannot praise them enough and would give 6 stars if I could. If I ever needed to be in
a care home, this would be my choice and hopefully there would be a room spare for me
Reply from Lisa Henderson, Customer Care Advisor at Crossley House Care Home
Thank you for your feedback. It is always nice to hear words like "Lovely" and "Caring" being used to describe our staff. We are happy to hear you feel like a part of our Crossley House Care Home…read more
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Review from Cath S (Daughter of Resident) published on 5 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Crossley House staff really do care about their residents. It was more than a home from home for mum, as she wouldn't have done half of the activities on offer there had she been home with carers.
The communication is good with families, and regular meetings allow any ideas and suggestions to be discussed.
The
Facebook group allowed us to see on a daily basis what was happening - she was photographed doing bingo, quizzes, meeting the alpaca, amongst others.
The layout of the building allows residents to be in smaller areas of up to 14 and this includes the dining room, meaning it isn't overwhelming when they first move in, and that group gets to know each other and also often their families too.
Reply from Maria Ricketts, Customer Care Adviser at Crossley House Care Home
Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best…read more
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Review from Brian M (Son of Resident) published on 5 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to record my thanks to all the staff at Crossley House for the professional, caring and compassionate way they cared for my mother throughout her residence at the home.
In particular, I would highlight the way they dealt with my mother's final days and how they supported her and our family
throughout this difficult period.
First class.
Reply from Maria Ricketts, Customer Care Adviser at Crossley House Care Home
Thank you for your lovely review. We are saddened to hear about your loss. Hopefully you will go away from this feeling like your loved one received the best possible care.
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Review from Dawn H (Daughter of Resident) published on 24 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum spent just over two years in Crossley House and was very well cared for and looked after.
Staff throughout the home were amazing, all very friendly and willing to help, nothing was too much trouble.
Would highly recommend.
Reply from Fran Donno, Customer Service Adviser at Crossley House Care Home
Thank you for your kind review. We are pleased to hear that your Mum was cared for and looked after well and that you felt supported during her stay. We hope Crossley House Care Home did everything…read more
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Review from Paul M (Son of Resident) published on 29 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was a resident for 21 months at Crossley House Care Home and was looked after with love and care. She passed away on 25th January 2025 and was cared for to the very end. All the staff are extremely professional and I have nothing but good things to say about the whole experience with Crossley House.
Special mentions for 3 members of staff in particular who were with mum when she passed. I will be forever grateful.
Reply from David Mclean, Customer Service Adviser at Crossley House Care Home
Thank you for taking the time to leave your review. We are sorry for your loss and we are glad to help you and your family through such a difficult time. It is always nice to hear from family members…read more
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Current Review Score: 9.8 (9.819)

Overview of Review Score

The Review Score of 9.8 (9.819) out of 10 for Crossley House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 39 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.819 for Crossley House Care Home is calculated as follows: ( (382 Excellents x 5) + (80 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 464 Ratings = 4.819
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Crossley House Care Home is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 39 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Jun 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 06 Oct 2025

Spacious rooms available for permanent and short stay. We have a choice of lounges to relax in, a hair and beauty salon. Our landscaped gardens are surrounded by mature trees and perfect for taking a gentle stroll.

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Awards / Recognitions (7)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Crossley House Care Home

What types of Care is Crossley House Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Crossley House Care Home have?

There are 58 Single Rooms.

What are the Facilities & Services at Crossley House Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Crossley House Care Home to the centre of Bradford?

2.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Crossley House Care Home to verify any information. View our terms and conditions. Crossley House Care Home has an Enhanced Service - more info.