Crossley House Care Home

885 Thornton Road, Bradford BD8 0HH
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9.8 98 Reviews
  • Crossley House Care Home, Bradford
Crossley House warmly welcomes anyone in need of residential care, including those living with dementia, Huntington’s or Parkinson’s.

Located close to the village of Thornton, the home boasts excellent accommodation and facilities including pleasant and spacious interiors, private gardens, a hairdressing and beauty salon plus a shop and excellent social areas with a residents bar and dining bistros. All bedrooms come with en-suite facilities and premier rooms are also available for those looking for a larger living space.

Meal times are an important part of the day at Crossley. Residents can enjoy delicious home-cooked food with the company of others in the pleasant dining room or in private. Every month, there are themed meals for a bit of extra fun.

The home plans plenty of favourites into the menus, but also talks to each resident on arrival about likes and dislikes, and any special dietary needs. All dietary preferences and requirements are discussed regularly. Out of hours snacks and refreshments are also available from the Bupa night bite menu.

Activity areas support personal interests and a healthy daily lifestyle, while carers are available throughout the day and night. Regular activities include exercise classes, crafts, quizzes and games, cooking and painting.

Advance bookings for short stays available.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 58 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Julie Allen (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (58)
  • Single Rooms with Ensuite Wet Room (4)

Visiting

  • Bradford’s many attractions, such as the National Science and Media Museum, are just 10 minutes away and there’s a bus stop right outside. Lister Park and water gardens are close by, and Salts Mill and Oakwell Hall (a museum furnished as a 1960s home, which is great for reminiscence) are both in easy reach.

Parking

  • Parking available onsite

Crossley House Care Home Reviews (98)

9.8

Crossley House Care Home has a Review Score of 9.8 (9.786) out of 10, based on 35 reviews in the last 2 years.
Over all time Crossley House Care Home has 98 reviews.

Overall Experience
  • 77
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Date Published
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Reviewer Connection to Crossley House Care Home
  • 33
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  • 6
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Total of 98, showing 1-20
Review from Claire M (Daughter of Resident) published on 2 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad came into the care home after a dementia diagnosis- he has declined quite rapidly and so is unable to stay at home. From our first look round the staff were all so welcoming and friendly- and I knew I wanted dad to be somewhere like Crossley House. The staff understand how he can be on different
days and are all fantastic in everything that they do to help care for dad. We are always kept well informed about how he is and that is of great comfort and piece of mind for us as his family.
Reply from Lisa Henderson, Customer Care Advisor at Crossley House Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your Dad in our care. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your Dad with the best possible care.

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Review from Jane M (Daughter of Resident) published on 2 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Every member of staff assisting dad who has dementia, has been absolutely lovely with him. His needs have been met well and truly, and since some of his medication has been stopped, there are snippets of "our old dad" again!! Staff have made us as family feel completely welcomed and look after us just
as well as they do dad, thank you Crossley House!!
Reply from Lisa Henderson, Customer Care Advisor at Crossley House Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your Dad in our care. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your Dad with the best possible care.

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Review from V K (Daughter of Resident) published on 7 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been at Crossley House for 2.5 years. She is very well cared for. The entertainment facilitys are excellent. Mum does not have a good appetite but her diet is monitered. The staff are very caring and do an excellent job. They provie support for my mum and also myself if I am upset about mum.
They are very dedicated.
Reply from David Mclean, Customer Service Adviser at Crossley House Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are glad to help you and your family through such a difficult time. We hope to continue providing your Mum with the best possible care.

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Review from Christine V (Sister-in-law of Resident) published on 13 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care that my sister-in-law has received and is receiving is beyond care. The staff have been amazing in very difficult circumstances. I do visit another care home that could learn a lot from Crossley House. Appearances can be deceptive. Dignity is everything. A big thank you to all the staff.
Reply from Lisa Henderson, Customer Care Advisor at Crossley House Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your Sister-in-law with the best possible care at Crossley House Care Home.

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Review from Anne P (Sister-in-law of Resident) published on 29 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visited my brother-in-law here for the first time since he was admitted and was so pleased to see him settled and smiling. The staff were very friendly & helpful. His room's were lovely and most of all, he seemed happy. So glad my sister found him this place. Even my little dog enjoyed his visit.
Reply from Maria Ricketts, Customer Care Adviser at Crossley House Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your brother-in-law in our care. We hope to continue providing your loved one with the best possible care.

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Review from Helen C (Daughter of Resident) published on 28 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was in Crossley House Care Home for just over a year. From the very first meeting with a staff member and then the home manager and another staff member at my mum's home, we knew she would be in safe hands.
As we got to know everyone at Crossley House (staff and residents), we always felt
like were going to visit my mum and our extended family. All the staff tried their very best for my mum, from encouraging her to get up and dressed in a morning, to joining in the activities (which was not an easy task!)
My mum could be a fiesty character at times, but she did appreciate all the help and assistance of staff too.
We were always made to feel very welcome by everyone at the home and they are all a credit to Bupa.
Reply from Lisa Henderson, Customer Care Advisor at Crossley House Care Home

Thank you for your lovely review. We are happy to hear you feel like a part of our Crossley House Care Home family. It is always nice to hear from family members feeling like their loved one was cared for and looked after.

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Review from Danielle B (Friend of Resident) published on 31 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I brought my Gran to visit a friend at Crossley House on Valentines Day. The home was clean, tidy and decorated for the day. Crossley House was full of life, staff were all happy, supportive and approachable providing conversation, entertainment and a high level of support. Staff assisted my Gran's
friend to transfer to allow us to go to her room which was clean and tidy, staff brought us an extra chair without being asked as I had said would sit on the floor. Gran had brought a present; a new cardigan and staff offered to take thisand get labelled straight up so didn't get lost. The staff had arranged small Valentine gifts for residents; flower balloons and some sweet treats and people were having their photographs taken with their gifts.
When we were leaving staff all said goodbye and came to assist back into a chair.
Much to my surprise when we left my Gran even commented that should it be needed she could see herself at Crossley House as looked like was lots going on.
Reply from Lisa Henderson, Customer Care Advisor at Crossley House Care Home

Thank you for your lovely review. It is always nice to hear words like "Supportive" and "Approachable" being used to describe our staff. It is lovely to hear your Gran's friend has settled in at Crossley House Care Home and that Gran could see herself there also.

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Review from Max C (Friend of Resident) published on 26 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
While visiting two friends at Crossley House we always found the staff very caring and helpful the surroundings were always clean and warm and welcoming.
Reply from Maria Ricketts, Customer Care Adviser at Crossley House Care Home

Thank you for your lovely review. It is always nice to hear words like "Caring" and "Helpful" being used to describe our care.

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Review from Jayne A (Sister-in-law of Resident) published on 18 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Sister in Law has been a resident of Crossley House since the end of October, having had respite care prior to this. I cannot believe the change in her since going to Crossley House, due to the care and attention of the staff working there. She is happy, vibrant and really enjoys participating in
all the activities they offer. The food provided is excellent with plenty of choice and healthy options. I cannot thank the team enough, they are like a family, for all their support and attentive care given to each of the residents.
Reply from Lisa Henderson, Customer Care Advisor at Crossley House Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your Sister in Law in our care at Crossley House Care Home. We hope to continue providing your loved one with the best possible care.

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Review from P H (Son of Resident) published on 12 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is an amazing care home. The staff are lovely and caring. It is run very well and I know my mum is in safe hands. They have fun events for residents and all the staff work extremely hard and are brilliant. I cannot praise them enough and would give 6 stars if I could. If I ever needed to be in
a care home, this would be my choice and hopefully there would be a room spare for me
Reply from Lisa Henderson, Customer Care Advisor at Crossley House Care Home

Thank you for your feedback. It is always nice to hear words like "Lovely" and "Caring" being used to describe our staff. We are happy to hear you feel like a part of our Crossley House Care Home family. We hope to continue providing your loved one with the best possible care.

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Review from Cath S (Daughter of Resident) published on 5 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Crossley House staff really do care about their residents. It was more than a home from home for mum, as she wouldn't have done half of the activities on offer there had she been home with carers.
The communication is good with families, and regular meetings allow any ideas and suggestions to be discussed.
The
Facebook group allowed us to see on a daily basis what was happening - she was photographed doing bingo, quizzes, meeting the alpaca, amongst others.
The layout of the building allows residents to be in smaller areas of up to 14 and this includes the dining room, meaning it isn't overwhelming when they first move in, and that group gets to know each other and also often their families too.
Reply from Maria Ricketts, Customer Care Adviser at Crossley House Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review from Brian M (Son of Resident) published on 5 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to record my thanks to all the staff at Crossley House for the professional, caring and compassionate way they cared for my mother throughout her residence at the home.
In particular, I would highlight the way they dealt with my mother's final days and how they supported her and our family
throughout this difficult period.
First class.
Reply from Maria Ricketts, Customer Care Adviser at Crossley House Care Home

Thank you for your lovely review. We are saddened to hear about your loss. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review from Dawn H (Daughter of Resident) published on 24 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum spent just over two years in Crossley House and was very well cared for and looked after.
Staff throughout the home were amazing, all very friendly and willing to help, nothing was too much trouble.
Would highly recommend.
Reply from Fran Donno, Customer Service Adviser at Crossley House Care Home

Thank you for your kind review. We are pleased to hear that your Mum was cared for and looked after well and that you felt supported during her stay. We hope Crossley House Care Home did everything possible to make the transition as easy as possible. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review from Paul M (Son of Resident) published on 29 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was a resident for 21 months at Crossley House Care Home and was looked after with love and care. She passed away on 25th January 2025 and was cared for to the very end. All the staff are extremely professional and I have nothing but good things to say about the whole experience with Crossley House.
Special mentions for 3 members of staff in particular who were with mum when she passed. I will be forever grateful.
Reply from David Mclean, Customer Service Adviser at Crossley House Care Home

Thank you for taking the time to leave your review. We are sorry for your loss and we are glad to help you and your family through such a difficult time. It is always nice to hear from family members feeling like their loved one has been cared for and looked after, especially during her last moments. Hopefully, you will go away from this feeling like your loved one received the best possible care. Thank you for choosing Crossley House for her stay.

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Review from Elizabeth R (Respite Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been here on a two week respite visit to allow my daughter to have a break and my experience of this has been absolutely amazing. From the top of the scale of staff to the lower scale, the dedication, devotion and caring qualities are outstanding. Their presentation and quality of their uniforms
and appearances are second to non and their personal contact with residents is very appreciated. I shall be personally recommending this care home to many friends at several establishments.
Reply from Lisa Henderson, Customer Care Advisor at Crossley House Care Home

Thank you for your lovely review. It is always nice to hear words like "Dedication" and "Devotion" being used to describe our staff. It is great to hear that you will be recommending Crossley House Care home. We will certainly pass your comments on to the manager. Thank you for choosing Crossley House Care Home for your stay.

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Review from G W (Son of Resident) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with care by staff at the premises.
Father had a recent fall which they discovered and treated him for the injuries sustained, if he had been home this could have been a serious issue. Glad we made the choice for this home. Thank you.
Reply from Maria Ricketts, Customer Care Adviser at Crossley House Care Home

Thank you for your kind words. We hope Crossley House care home did everything possible to make the transition as easy as possible. We hope to continue providing your loved one with the best possible care.

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Review from Angela B (Daughter of Resident) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my dad has been in Crossley House, he has been well looked after. Loves the food, loves the staff. Has had 2 falls, the aftercare has been brilliant.
Reply from Maria Ricketts, Customer Care Adviser at Crossley House Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make dad's stay as comfortable as possible.

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Review from Mollie M (Respite Resident) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot speak highly enough of Crossley House Care Home. I have never had such love shown to me before and the kindness was lovely.
Reply from Maria Ricketts, Customer Care Adviser at Crossley House Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing Crossley House for your stay.

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Review from Lorraine T (Daughter of Resident) published on 4 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been residing in Crossley House Care Home since August. I have not seen her this happy in a long time. I feel completely at ease knowing she is content and extremely well cared for.
Reply from Grace Langfield, Customer Service Adviser at Crossley House Care Home

Thank you for your feedback. We are so pleased to hear that your mum has transitioned so well into our care, and that you can now feel at ease knowing she is so happy and looked after. We hope to continue providing your loved one with the best possible care.

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Review from Peter B (Husband of Resident) published on 9 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife has done very well since coming into the home and I enjoy visiting as it is a very good atmosphere. There is the occasional shortage of staff but they cope very well. All in all I am very happy with the care she gets.
Reply from Fran Donno, Customer Service Adviser at Crossley House Care Home

Thank you for your kind words. It is wonderful to hear that your wife is being looked after and cared for well by the staff at Crossley House Care Home. It is lovely to hear that you are impressed with the high standards of care provided and the overall atmosphere at our home. We will discuss your feedback with the home's manager to help them continually improve their service. Please let us know if there is anything we can do to make your wife's stay as comfortable as possible.

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Current Review Score: 9.8 (9.786)

Overview of Review Score

The Review Score of 9.8 (9.786) out of 10 for Crossley House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 35 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.786 for Crossley House Care Home is calculated as follows: ( (329 Excellents x 5) + (85 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 416 Ratings = 4.786
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Crossley House Care Home is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 35 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Jun 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 08 Sep 2025

Spacious rooms available for permanent and short stay. We have a choice of lounges to relax in, a hair and beauty salon. Our landscaped gardens are surrounded by mature trees and perfect for taking a gentle stroll.

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Awards / Recognitions (7)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Crossley House Care Home

What types of Care is Crossley House Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Crossley House Care Home have?

There are 58 Single Rooms.

What are the Facilities & Services at Crossley House Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Crossley House Care Home to the centre of Bradford?

2.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Crossley House Care Home to verify any information. View our terms and conditions. Crossley House Care Home has an Enhanced Service - more info.