Crossley House, Bradford, West Yorkshire
Crossley House, Bradford, West Yorkshire
Crossley House, Bradford, West Yorkshire

Crossley House offers a range of care needs, with skilled carers who are experienced in the challenges of dementia care and personalised methods. Short and long stays are welcome.

Located close to the village of Thornton, the home boasts excellent accommodation and facilities including pleasant and spacious interiors, private gardens, a hairdressing and beauty salon plus a shop and excellent social areas with a residents bar and dining bistros. All bedrooms come with en-suite facilities and premier rooms are also available for those looking for a larger living space.

Meal times are an important part of the day at Crossley. Residents can enjoy delicious home-cooked food with the company of others in the pleasant dining room or from the comfort of their own rooms. All dietary preferences and requirements are discussed regularly. Out of hours snacks and refreshments are also available from the Bupa Night Bite menu.

Activity areas support personal interests and a healthy daily lifestyle, while carers are available throughout the day and night. Regular activities include exercise classes, crafts, quizzes and games, cooking and painting.

Group: Bupa Care Homes

Person in charge: Susan Keiss (General Manager)

Local Authority / Social Services: City of Bradford Metropolitan District Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 58 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 40+.

Single Rooms: 58

Rooms with ensuite WC: 58

Facilities & Services: Respite Care • Separate Dementia Care Unit • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Crossley House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.6 Crossley House has a Review Score of 8.6 (8.614)

The Review Score of 8.6 (maximum of 10) for Crossley House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Crossley House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.183 for Crossley House is calculated as follows: ( (47 Excellents x 5) + (53 Goods x 4) + (16 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 120 Ratings = 4.183

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.431 Points relating to the number of positive Reviews for Crossley House is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11.6 positive Reviews (58 registered maximum number of service users ÷ 5). 5 Reviews ÷ 11.6 Target = 0.431

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    5
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Crossley House?

  • Extremely LIKELY
    6
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Crossley House

  • Friend of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    2
  • Resident / Service User
    2
  • Daughter of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • more

A wonderful, open environment with beautiful decor and furniture, furnishings that could adorn a 5-star hotel. The home has friendly, approachable staff with a manager for whom nothing is too much trouble and makes you instantly feel at ease. My friend feels completely at home and enjoys a variety of activities as well as chatting with friends in the comfortable lounges.

How likely would you be to recommend Crossley House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Crossley House responded to this review on 27 Oct 2017:

Thank you for your review and kind words about our staff. I'm so glad to hear that your friend is enjoying the activities and that she is settled and feels at home.

Water jugs not changed daily. Bed tray tables not emptied and cleaned daily. Flower vases allowed to dry out or flowers droop over. Creams and lotions for hands not always wiped out of handles and doors. Internal bell nearly always ringing and doesn't appear to be enough staff around quite frequently, especially 5pm onwards. You can visit and sometimes not see any staff anywhere. Security numbers only changed once in 18 months.

How likely would you be to recommend Crossley House? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Satisfactory

Jayne Duck, Customer services administrator at Crossley House responded to this review on 08 Nov 2017:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.

The care staff do what they can. There is not always the support of management. Short staffed most of the time or two new starters together and they do not know the residents or their needs. Not always amenable. Dining room is not always set up or the correct menu displayed. Standard of cleanliness is not always good. Overall satisfactory, but many improvements could be made in many of the above comments.

How likely would you be to recommend Crossley House? Neither Unlikely or Likely

Average Rating: 

 3.1 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Poor

Staff: Good

Activities: Poor

Management: Very Poor

Safety / Security: Good

Rooms: Good

Value for Money: Poor

Jayne Duck, Customer Services Administrator at Crossley House responded to this review on 05 Sep 2017:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.

This is the first time I've seen Mum smile and laugh for years. Before she came in she had told carers she didn't want to live. What a change. I can't thank staff enough.

How likely would you be to recommend Crossley House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administator at Crossley House responded to this review on 18 Aug 2017:

Thank you for your review. This must make you feel so much better knowing that your mum is happy and well looked after.

Since my wife came to live at Crossley House in March 2016 I would like to say that the standards overall have gone down. It now seems to be stabilising somewhat.

How likely would you be to recommend Crossley House? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Satisfactory

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Jayne Duck, Customer Services Administator at Crossley House responded to this review on 18 Aug 2017:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.

Staffing levels are extremely low and very concerning. Medication given late is the bigger concern to me.
The staff are super efficient and do their job very well but due to being so overstretched, I feel the residents are suffering because of this.
However, this is my only concern for Crossley House. I am happy with every other aspect.
Please sort staffing levels out.

How likely would you be to recommend Crossley House? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Simone Berkeley, Customer Service Advisor at Crossley House responded to this review on 18 May 2017:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their staffing levels and service. However, we are very pleased you're happy with all the other services within the home. The Bupa Customer Care Team.

Crossley House made my uncle feel welcome, safe and secure. The staff were always friendly and nothing was too much trouble. The home was always clean, tidy and well decorated. The food was great and uncle ate well, enjoying his food. (This was something we struggled with at home.) I would recommend this home to anyone looking for a great place to live for a relative.

How likely would you be to recommend Crossley House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Lydia Waller, Customer Service Administrator at Crossley House responded to this review on 16 Jun 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Mum is new to Crossley House. I feel confident she is in a safe/friendly caring environment. As a family, we are happy with level of care and facilities including staff and management who always seem happy to solve any problems/queries. More importantly Mum is happy and content. A true weight lifted knowing she has the right care.

How likely would you be to recommend Crossley House? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Rose Pickering, Customer Service Administrator at Crossley House responded to this review on 07 Jun 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

During my residence at Crossley House everything has been very satisfactory and there has been a very steady, kindly, thoughtful care all the time. Conversation with staff and other residents pleasant and free and helpful.

How likely would you be to recommend Crossley House? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Rose Pickering, Customer Service Administrator at Crossley House responded to this review on 03 Jun 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

In my view things are very good indeed.

How likely would you be to recommend Crossley House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Rose Pickering, Customer Service Administrator at Crossley House responded to this review on 01 Jun 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Crossley House