Crossley House Care Home

Nice, clean home. I have made some friends and staff friendly. I often go to the bar for a drink and quiz. We play games. My clothes are nice and clean.

Sadly, Mum's stay was only a few months before she passed away. However, I was pleased that for her last few months she had been in such a reassuring and cheerful environment.

Our mum died peacefully in Crossley House on January 31st 2021. The end of life was made more bearable by the care and support from all members of staff. Mum had dementia, so the last year was made difficult by not being able to see her as much as we would have liked. We kept in touch by phone, Zoom, window and Pod. Visits all well supervised by caring staff. As a family, we felt Mum was in a secure, safe and caring environment. The home is bright, clean and always a nice buzz about the place. Mum loved the meals, and in her short time, made friends with residents and staff who we know came to care for her in her short time there. We would like to say thank you to all staff for their care and professionalism, and a special thank you to two particular members of staff for their care and support in the last few days of Mum's life.

From the moment Mum became unwell all the staff at Crossley House were lovely, both towards Mum and all her family. Keeping us well informed at all times how Mum was, allowing visits to see her when needed. Everybody showed nothing but care and compassion towards both Mum and us. I have nothing but gratitude and thanks to everyone at Crossley House.

Our mum has been a resident at Crossley House since December 2020. Due to lockdown and the restrictions on care home visits we can’t visit the care home like we would love to do so we have relied on pod visits and FaceTime calls, all of which the staff do with pleasure. Every member of staff, who ever you speak to, are so helpful and kind. They keep us up to date with anything relating to Mum and when we FaceTime they are on hand to assist if Mum needs them, always nice to Mum and with a smile on their face. The Facebook page is a great way for family members to see what activities the residents have been doing. This week we received a lovely card through the post which Mum had made for her daughters it had a lovely knitted love heart and a mother/daughter quote. It was so lovely and made us all cry! We can’t thank the staff enough for all they do, especially under these difficult conditions. We might not be able to go and visit properly just yet but we can’t wait until we can!

Care homes get such a bad press, my Mum went into Crossley House in December, none of us knew what to expect. It was a pleasant surprise. She got such a lovely warm welcome, staff put her and me at ease and did their very best to ensure that as much communication could be had between my mum and her family, during the second peak of the pandemic. She was helped to settle in and nothing was too much trouble. She has been treated with the utmost care, respect and dignity and the staff are amazing. Her room is lovely, she has all the facilities she needs, and the staff go out of their way to make the residents feel special, whilst at the same time maintaining a good level of professionalism. Pod visits have been great (when allowed by PHE) and they have been scheduled efficiently. I have to mention the food, as my mum does regularly - it is top-notch! My mum loves it at Crossley House. Would I recommend Crossley House - yes I would, without a shadow of a doubt. Thank you to an amazing team.

Warm and lovely welcome for when my nan first arrived. Caring staff and nothing is ever too much for the staff, even down to the FaceTime calls and phone calls in lockdown. Forever grateful for the care you provide.

Fantastic care home. They treat my mum as if they were her family. Very reassuring during these testing times, very accommodating to us, as a family, when visiting in the pod. Especially when she recently had a Birthday, a cake and birthday banners were presented to her - it really made our day and hers. Thank you Crossley House.

I cannot comment on value for money as I don't know how much my sister pays for her care. Before the pandemic, I visited every week. I cannot fault the facilities and her care. She has nothing but praise for the staff. She is always dressed lovely and her room is always clean.

Staff are friendly and welcoming. They treat Mum with respect and address her appropriately. The home is always clean and odour free. Staff acknowledge Mum's preferences and endeavour to meet them. Food seems good, although Mum would complain even if it was cooked by a top chef. As we live some distance away, they are good at keeping us up to date.

My eldest brother suffers from dementia. He has been a resident for four years. The first year was difficult for both him and the staff. The perseverance of the staff with care and patience paid dividends and I am fully satisfied with both the service and treatment shown to him.

You are all great.

My mother is receiving what seems to me to be a very high quality of care. Staff are respectful and caring in their approach. The home is clean, comfortable and welcoming. There is a good choice of food available. Relatives receive a positive welcome and staff are happy to answer any questions.

My partner has been in Crossley House for 18 months and overall I am pleased with the care/facilities, especially over the last few months when things have improved. More activities and one to one talks are available and a full complement of staff has no doubt contributed to this. Still ongoing issues but I feel things are on 'the up'.

All staff members have been very professional at all times. I was very reluctant at first to leave my husband at Crossley House as a short-term resident following a stroke. Within days I knew I had made the right decision. Everyone has been so caring, compassionate, making such a homely atmosphere for all residents. My husband's care has been paramount, this has been supported by everyone here, day and night staff. It's a pleasure to walk in each day to all the smiling faces, the place feels alive. We can't thank everyone enough for the support and care we have both received. Couldn't recommend 'Crossley House' enough. Thank you.

Definitely impressed with the building and particularly Room 6 allocated to me - would certainly mention the dining room, very light and airy. As for the staff, I can only compliment all of them in their continual attention and expert medical knowledge.

I've no complaints at all. I'm nearly 97 years old and don't feel like 97 at all and it's all due to the lovely care and activities we have.

I wouldn't hesitate to take him back if the need occurs.

My mother spent 1 week in respite care here and was looked after brilliantly. She gained 2.5kg in one week as she had lost a lot of weight due to not eating at home. This enabled me to have a holiday without worrying.

My mother in law has been at Crossley House for the past few months. As a family, we can't believe the change in her since the staff started to care for her. They really can't do enough in supporting her and other residents on the dementia unit. All staff are so friendly and make us feel welcome whenever we visit no matter what time we go. We were really worried about making the decision to put her in full-time care but we were so wrong. Crossley House is a beautiful home it's more like a five-star hotel which is currently being decorated to a high standard. For anyone thinking of putting there loved one into a home you must visit Crossley House to see for yourself you won't be disappointed.