Crossley House Care Home

885 Thornton Road, Bradford BD8 0HH
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9.8 101 Reviews
  • Crossley House Care Home, Bradford
Crossley House warmly welcomes anyone in need of residential care, including those living with dementia, Huntington’s or Parkinson’s.

Located close to the village of Thornton, the home boasts excellent accommodation and facilities including pleasant and spacious interiors, private gardens, a hairdressing and beauty salon plus a shop and excellent social areas with a residents bar and dining bistros. All bedrooms come with en-suite facilities and premier rooms are also available for those looking for a larger living space.

Meal times are an important part of the day at Crossley. Residents can enjoy delicious home-cooked food with the company of others in the pleasant dining room or in private. Every month, there are themed meals for a bit of extra fun.

The home plans plenty of favourites into the menus, but also talks to each resident on arrival about likes and dislikes, and any special dietary needs. All dietary preferences and requirements are discussed regularly. Out of hours snacks and refreshments are also available from the Bupa night bite menu.

Activity areas support personal interests and a healthy daily lifestyle, while carers are available throughout the day and night. Regular activities include exercise classes, crafts, quizzes and games, cooking and painting.

Advance bookings for short stays available.
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Care Provided by Crossley House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 58 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1050
  • Self-Funded Residential Dementia Care: from £1100
  • RESPITE Self-Funded Residential Care: from £1155
  • RESPITE Self-Funded Residential Dementia Care: from £1210

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

These prices are only a guideline, please contact Crossley House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in Charge

  • Julie Allen (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (58)
  • Single Rooms with Ensuite Wet Room (4)

Visiting

  • Bradford’s many attractions, such as the National Science and Media Museum, are just 10 minutes away and there’s a bus stop right outside. Lister Park and water gardens are close by, and Salts Mill and Oakwell Hall (a museum furnished as a 1960s home, which is great for reminiscence) are both in easy reach.

Parking

  • Parking available onsite

Crossley House Care Home Reviews (101)

9.8

Crossley House Care Home has a Review Score of 9.8 (9.819) out of 10, based on 39 reviews in the last 2 years.
Over all time Crossley House Care Home has 101 reviews.

Overall Experience
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Reviewer Connection to Crossley House Care Home
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Total of 101, showing 81-100
Review from S G (Son of Resident) published on 8 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is receiving what seems to me to be a very high quality of care. Staff are respectful and caring in their approach. The home is clean, comfortable and welcoming. There is a good choice of food available. Relatives receive a positive welcome and staff are happy to answer any questions.
Reply from Greta Narbutaityte, Customer Adviser at Crossley House Care Home
Thank you for your kind words. It is always lovely to hear from family members feeling like their loved one is cared for and looked after.
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Review from S M (Partner of Resident) published on 11 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My partner has been in Crossley House for 18 months and overall I am pleased with the care/facilities, especially over the last few months when things have improved. More activities and one to one talks are available and a full complement of staff has no doubt contributed to this. Still ongoing issues
but I feel things are on 'the up'.
Reply from Kerrie Feeney, Customer Service Adviser at Crossley House Care Home
Thank you for your kind words. It is nice to know that things are improving.

Kind Regards,

Kerrie
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Review from Kim B (Wife of Resident) published on 27 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff members have been very professional at all times. I was very reluctant at first to leave my husband at Crossley House as a short-term resident following a stroke. Within days I knew I had made the right decision. Everyone has been so caring, compassionate, making such a homely atmosphere for
all residents. My husband's care has been paramount, this has been supported by everyone here, day and night staff. It's a pleasure to walk in each day to all the smiling faces, the place feels alive. We can't thank everyone enough for the support and care we have both received. Couldn't recommend 'Crossley House' enough. Thank you.
Reply from Josephine Gaupholm, Customer Adviser at Crossley House Care Home
Thank you for your review of Crossley House Care Home. We are pleased to hear that you and your husband have had a positive experience at the home and appreciate your comments regarding the caring and…read more
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Review from Joy M (Resident) published on 13 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Definitely impressed with the building and particularly Room 6 allocated to me - would certainly mention the dining room, very light and airy. As for the staff, I can only compliment all of them in their continual attention and expert medical knowledge.
Reply from Gabriella Mills, Customer Adviser at Crossley House Care Home
Thank you for your review of Crossley House, we are pleased to hear that you are happy with your room and your surroundings. We appreciate your comments on the staff and will share them with the care…read more
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Review from Alma R (Resident) assisted by family/friend published on 1 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We've had a lovely afternoons activities, it was a credit to the activities coordinator, everyone thoroughly enjoyed it, all of us are really happy.
This is my 7th year here at Crossley House and I have had some lovely times but this afternoon beat them all. We played bingo, quizzes from over the years
and cards, it made us all happy and that's what we want.
I've no complaints at all. I'm nearly 97 years old and don't feel like 97 at all and it's all due to the lovely care and activities we have.
Reply from Gabriella Mills, Customer Adviser at Crossley House Care Home
Thank you for your review. We are pleased to hear that you have had a good time being involved in the activities and that you had such an enjoyable afternoon. Thank you for your comments, we are glad…read more
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Review from Patricia B (Wife of Resident) published on 8 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After being quite apprehensive about leaving my husband for a week's respite I need not have worried, the staff made him and my family most welcome and I knew he would be well cared for.
I wouldn't hesitate to take him back if the need occurs.
Reply from Natalie Krisman, Customer Service Advisor at Crossley House Care Home
Thank you for your review and I am glad to hear that your husband was comfortable and well looked after at Crossley House.
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Review from Julie R (Daughter of Resident) published on 4 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spent 1 week in respite care here and was looked after brilliantly. She gained 2.5kg in one week as she had lost a lot of weight due to not eating at home. This enabled me to have a holiday without worrying.
Reply from Natalie Krisman, Customer Service Adviser at Crossley House Care Home
Thank you for your review and I'm pleased to hear that your mother was well looked after at our home. NK
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Review from David G (Son-in-law of Resident) published on 19 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law has been at Crossley House for the past few months. As a family, we can't believe the change in her since the staff started to care for her. They really can't do enough in supporting her and other residents on the dementia unit. All staff are so friendly and make us feel welcome whenever
we visit no matter what time we go. We were really worried about making the decision to put her in full-time care but we were so wrong. Crossley House is a beautiful home it's more like a five-star hotel which is currently being decorated to a high standard. For anyone thinking of putting there loved one into a home you must visit Crossley House to see for yourself you won't be disappointed.
Reply from Jayne Duck, Customer Services Administrator at Crossley House Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.
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Review from Ian H (Son of Resident) published on 15 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father died on 17 January at Crossley House, after a year's residence. He was not the easiest of people during this period, but throughout - and especially towards the end of his life - the care he received was exemplary. How on earth the Home has been assessed as Requiring Improvement is beyond
me. The staff were kind, professional and did everything they could to make him as comfortable as possible. Liaison with the family was good. I cannot praise their efforts enough. My mother is still a resident and is receiving a high, sympathetic standard of care.
Reply from Jayne Duck, Customer Services Administrator at Crossley House Care Home
So sorry to hear of your loss, please accept our condolences. Thank you for your review and kind words. I hope that in time when you and your mother look back on the time that your dad was with us it…read more
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Review from Alan C (Husband of Resident) published on 31 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was a resident for over seven years with Alzheimer's. The care and attention was top class. The family was sure that this helped to prolong her life.
Reply from Jayne Duck, Customer services administrator at Crossley House Care Home
So sorry to hear of your loss, please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will…read more
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Review from Charles H (Friend of Resident) published on 29 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend has become more confident and her health has improved greatly since moving into Crossley House where she receives personalised care and attention. Her room is beautiful, clean and she was encouraged to make her room personal fetching in pictures, ornaments etc, that means a lot and have sentimental
value to my dear friend. The staff are polite and engaging and can not do enough, a real credit to the management team and the home. the meals are wonderful. There is a salon and a bar for all to use with friends and family. A beautiful place to be.
Reply from Jayne Duck, Customer services administrator at Crossley House Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
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Review from Steve M (Friend of Resident) published on 8 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Water jugs not changed daily. Bed tray tables not emptied and cleaned daily. Flower vases allowed to dry out or flowers droop over. Creams and lotions for hands not always wiped out of handles and doors. Internal bell nearly always ringing and doesn't appear to be enough staff around quite frequently,
especially 5pm onwards. You can visit and sometimes not see any staff anywhere. Security numbers only changed once in 18 months.
Reply from Jayne Duck, Customer services administrator at Crossley House Care Home
Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help…read more
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Review from Alison W (Friend of Resident) published on 27 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A wonderful, open environment with beautiful decor and furniture, furnishings that could adorn a 5-star hotel. The home has friendly, approachable staff with a manager for whom nothing is too much trouble and makes you instantly feel at ease. My friend feels completely at home and enjoys a variety of
activities as well as chatting with friends in the comfortable lounges.
Reply from Jayne Duck, Customer Services Administrator at Crossley House Care Home
Thank you for your review and kind words about our staff. I'm so glad to hear that your friend is enjoying the activities and that she is settled and feels at home.
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Review from Annette T (Granddaughter of Resident) published on 5 September 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The care staff do what they can. There is not always the support of management. Short staffed most of the time or two new starters together and they do not know the residents or their needs. Not always amenable. Dining room is not always set up or the correct menu displayed. Standard of cleanliness
is not always good. Overall satisfactory, but many improvements could be made in many of the above comments.
Reply from Jayne Duck, Customer Services Administrator at Crossley House Care Home
Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help…read more
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Review from Paul Francis S (Husband of Resident) published on 21 August 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Since my wife came to live at Crossley House in March 2016 I would like to say that the standards overall have gone down. It now seems to be stabilising somewhat.
Reply from Jayne Duck, Customer Services Administator at Crossley House Care Home
Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help…read more
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Review from Paul D (Son of Resident) published on 21 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is the first time I've seen Mum smile and laugh for years. Before she came in she had told carers she didn't want to live. What a change. I can't thank staff enough.
Reply from Jayne Duck, Customer Services Administator at Crossley House Care Home
Thank you for your review. This must make you feel so much better knowing that your mum is happy and well looked after.
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Review from K MG (Granddaughter of Resident) published on 18 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staffing levels are extremely low and very concerning. Medication given late is the bigger concern to me.
The staff are super efficient and do their job very well but due to being so overstretched, I feel the residents are suffering because of this.
However, this is my only concern for Crossley House.
I am happy with every other aspect.
Please sort staffing levels out.
Reply from Simone Berkeley, Customer Service Advisor at Crossley House Care Home
Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help…read more
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Review from C C (Niece of Resident) published on 16 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Crossley House made my uncle feel welcome, safe and secure. The staff were always friendly and nothing was too much trouble. The home was always clean, tidy and well decorated. The food was great and uncle ate well, enjoying his food. (This was something we struggled with at home.) I would recommend
this home to anyone looking for a great place to live for a relative.
Reply from Lydia Waller, Customer Service Administrator at Crossley House Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care…read more
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Review from Lesley B (Daughter of Resident) published on 7 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is new to Crossley House. I feel confident she is in a safe/friendly caring environment. As a family, we are happy with level of care and facilities including staff and management who always seem happy to solve any problems/queries. More importantly Mum is happy and content. A true weight lifted
knowing she has the right care.
Reply from Rose Pickering, Customer Service Administrator at Crossley House Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s…read more
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Review from M B (Resident) published on 3 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
During my residence at Crossley House everything has been very satisfactory and there has been a very steady, kindly, thoughtful care all the time. Conversation with staff and other residents pleasant and free and helpful.
Reply from Rose Pickering, Customer Service Administrator at Crossley House Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s…read more
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Current Review Score: 9.8 (9.819)

Overview of Review Score

The Review Score of 9.8 (9.819) out of 10 for Crossley House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 39 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.819 for Crossley House Care Home is calculated as follows: ( (382 Excellents x 5) + (80 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 464 Ratings = 4.819
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Crossley House Care Home is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 39 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Jun 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 06 Oct 2025

Spacious rooms available for permanent and short stay. We have a choice of lounges to relax in, a hair and beauty salon. Our landscaped gardens are surrounded by mature trees and perfect for taking a gentle stroll.

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Awards / Recognitions (7)

Meet the Team (0)

There are no team members posted.

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