
pleasant, welcoming and safe care home for my dad's recent respite stayDeborah M(Daughter of Resident/Service User)

This is an amazing care home. The staff are lovely and caring. It is run very wellP H(Son of Resident/Service User)

Very pleasant staff who were always pleasant and polite. Couldn't do enough for mum.A P(Son of Resident/Service User)

pleasant, welcoming and safe care home for my dad's recent respite stayDeborah M(Daughter of Resident/Service User)

This is an amazing care home. The staff are lovely and caring. It is run very wellP H(Son of Resident/Service User)

Very pleasant staff who were always pleasant and polite. Couldn't do enough for mum.A P(Son of Resident/Service User)

Crossley House offers both long and short term stays, warmly welcoming anyone in need of residential care, including those living with dementia, Huntington’s or Parkinson’s.
Located close to the village of Thornton, the home boasts excellent accommodation and facilities including pleasant and spacious interiors, private gardens, a hairdressing and beauty salon and excellent social areas. All bedrooms come with en-suite facilities and premier rooms are also available for those looking for...
Care Provided by Crossley House Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 58 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.
The price(s) shown are provided by the care home. Contact Crossley House Care Home for full pricing details and T&Cs.
Contact Crossley House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Bupa Care Homes
- Private Owned
Person in charge
- Julie Allen (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (58)
- Single Rooms with ensuite Wet Room (4)
Visiting
- Bradford’s many attractions, such as the National Science and Media Museum, are just 10 minutes away and there’s a bus stop right outside. Lister Park and water gardens are close by, and Salts Mill and Oakwell Hall (a museum furnished as a 1960s home, which is great for reminiscence) are both in easy reach.
Parking
- Parking available onsite
Crossley House Care Home Reviews (113)
Crossley House Care Home has a Review Score of 9.9 (9.862) out of 10, based on 41 reviews in the last 2 years.
Over all time Crossley House Care Home has 113 reviews.
Nice, clean home. I have made some friends and staff friendly. I often go to the bar for a drink and quiz. We play games. My clothes are nice and clean.
Thank you for taking the time to leave your review. We are glad to hear you are making friends and enjoy the pub quiz. Please let us know if there is anything else we can do to make your stay as pleasant as possible.
I found the care home staff to be very good with Mum. They took a number of steps to settle her into the new environment of the home and to provide the reassurance she needed. They were really good about trying different things to soothe her when she was agitated. In the conditions of the pandemic, they made it really easy for me to keep in touch with Mum by phone. They were also really helpful around the little practical things, like advising me on what things that Mum needed when she was transferred to the home from hospital just at a time when we were in lockdown.
Sadly, Mum's stay was only a few months before she passed away. However, I was pleased that for her last few months she had been in such a reassuring and cheerful environment.
We want to take a moment to thank you so much for taking your time to leave us such a touching, personalised and wonderful review. We are so deeply sorry for your loss, however, we are glad to hear Mum spent her last few months in a reassuring and cheerful environment. If there is absolutely anything we can do for you during this difficult time, please do let us know.
Our mum died peacefully in Crossley House on January 31st 2021. The end of life was made more bearable by the care and support from all members of staff. Mum had dementia, so the last year was made difficult by not being able to see her as much as we would have liked. We kept in touch by phone, Zoom, window and Pod. Visits all well supervised by caring staff. As a family, we felt Mum was in a secure, safe and caring environment. The home is bright, clean and always a nice buzz about the place. Mum loved the meals, and in her short time, made friends with residents and staff who we know came to care for her in her short time there. We would like to say thank you to all staff for their care and professionalism, and a special thank you to two particular members of staff for their care and support in the last few days of Mum's life.
Thank you so much for your kind words, we really appreciate receiving your lovely feedback. We are so sorry for the loss of your mum, please accept our condolences. We are so pleased that she was comfortable during her stay with us. Please let us know if there is anything more we can do for you and your family.
From the moment Mum became unwell all the staff at Crossley House were lovely, both towards Mum and all her family. Keeping us well informed at all times how Mum was, allowing visits to see her when needed. Everybody showed nothing but care and compassion towards both Mum and us. I have nothing but gratitude and thanks to everyone at Crossley House.
Thank you for taking the time to leave us a review. We are glad we were able to support both you and your family through this. Hopefully, you will go away from this feeling like your loved one received the best possible care.
Our mum has been a resident at Crossley House since December 2020. Due to lockdown and the restrictions on care home visits we can’t visit the care home like we would love to do so we have relied on pod visits and FaceTime calls, all of which the staff do with pleasure. Every member of staff, who ever you speak to, are so helpful and kind. They keep us up to date with anything relating to Mum and when we FaceTime they are on hand to assist if Mum needs them, always nice to Mum and with a smile on their face. The Facebook page is a great way for family members to see what activities the residents have been doing. This week we received a lovely card through the post which Mum had made for her daughters it had a lovely knitted love heart and a mother/daughter quote. It was so lovely and made us all cry! We can’t thank the staff enough for all they do, especially under these difficult conditions. We might not be able to go and visit properly just yet but we can’t wait until we can!
Thank you for your lovely review. It's always nice to hear from family members who feel their loved one is happy in our care. We are glad that we have been able to help you keep in touch with Mum throughout the pandemic and that the card in the post meant so much to you.
Care homes get such a bad press, my Mum went into Crossley House in December, none of us knew what to expect. It was a pleasant surprise. She got such a lovely warm welcome, staff put her and me at ease and did their very best to ensure that as much communication could be had between my mum and her family, during the second peak of the pandemic. She was helped to settle in and nothing was too much trouble. She has been treated with the utmost care, respect and dignity and the staff are amazing. Her room is lovely, she has all the facilities she needs, and the staff go out of their way to make the residents feel special, whilst at the same time maintaining a good level of professionalism. Pod visits have been great (when allowed by PHE) and they have been scheduled efficiently. I have to mention the food, as my mum does regularly - it is top-notch! My mum loves it at Crossley House. Would I recommend Crossley House - yes I would, without a shadow of a doubt. Thank you to an amazing team.
Thank you for your lovely review. We are so glad to be able to help you and your mum communicate in such difficult times. It is always nice to hear from family members feeling like their loved one is well cared for. I will certainly pass your kind words on to the chefs about the food! Thank you again.
Warm and lovely welcome for when my nan first arrived. Caring staff and nothing is ever too much for the staff, even down to the FaceTime calls and phone calls in lockdown. Forever grateful for the care you provide.
Thank you for your review. We are happy to be able to help you keep in touch with your nan through these difficult times and that you feel she is well cared for. Thank you again.
Fantastic care home. They treat my mum as if they were her family. Very reassuring during these testing times, very accommodating to us, as a family, when visiting in the pod. Especially when she recently had a Birthday, a cake and birthday banners were presented to her - it really made our day and hers. Thank you Crossley House.
Thank you for your lovely review, we really appreciate you taking the time to leave us your kind feedback. We are so pleased that you are happy with the service Crossley House is providing for your mum.
I cannot comment on value for money as I don't know how much my sister pays for her care. Before the pandemic, I visited every week. I cannot fault the facilities and her care. She has nothing but praise for the staff. She is always dressed lovely and her room is always clean.
Thank you for your praise. We really appreciate you taking the time to leave us such lovely comments.
Staff are friendly and welcoming. They treat Mum with respect and address her appropriately. The home is always clean and odour free. Staff acknowledge Mum's preferences and endeavour to meet them. Food seems good, although Mum would complain even if it was cooked by a top chef. As we live some distance away, they are good at keeping us up to date.
Thank you for your kind words. We are very happy to hear you can feel at ease with your Mum in our care. Please let us know if there is anything more we can do to make your Mum's stay as comfortable as possible.
My eldest brother suffers from dementia. He has been a resident for four years. The first year was difficult for both him and the staff. The perseverance of the staff with care and patience paid dividends and I am fully satisfied with both the service and treatment shown to him.
We are very happy to hear you are satisfied with the quality of our care. Thank you for taking the time to leave us such lovely comments.
We as a family can’t praise the staff enough, nothing is too much trouble we ring every day and recently we have been able to videocall due to not been able to go in, because of the Coronavirus.
The home is excellent, clean, and very caring,
I wish I could name everyone but they are all fantastic, so good with mum nothing is too much trouble.
I will just mention the activity organisers, just this week they had someone singing outside the home at the windows where residents could hear, this was fantastic for them, also playing songs to mum that she can reminisce.
Thank you so much.
You are all great.
Thank you for trusting us with your mothers care, we really appreciate the kind feedback.
My mother is receiving what seems to me to be a very high quality of care. Staff are respectful and caring in their approach. The home is clean, comfortable and welcoming. There is a good choice of food available. Relatives receive a positive welcome and staff are happy to answer any questions.
Thank you for your kind words. It is always lovely to hear from family members feeling like their loved one is cared for and looked after.
My partner has been in Crossley House for 18 months and overall I am pleased with the care/facilities, especially over the last few months when things have improved. More activities and one to one talks are available and a full complement of staff has no doubt contributed to this. Still ongoing issues but I feel things are on 'the up'.
Thank you for your kind words. It is nice to know that things are improving.
Kind Regards,
Kerrie
All staff members have been very professional at all times. I was very reluctant at first to leave my husband at Crossley House as a short-term resident following a stroke. Within days I knew I had made the right decision. Everyone has been so caring, compassionate, making such a homely atmosphere for all residents. My husband's care has been paramount, this has been supported by everyone here, day and night staff. It's a pleasure to walk in each day to all the smiling faces, the place feels alive. We can't thank everyone enough for the support and care we have both received. Couldn't recommend 'Crossley House' enough. Thank you.
Thank you for your review of Crossley House Care Home. We are pleased to hear that you and your husband have had a positive experience at the home and appreciate your comments regarding the caring and compassionate nature of the staff. We will share your comments with the home's manager. The Bupa Customer Care Team.
Definitely impressed with the building and particularly Room 6 allocated to me - would certainly mention the dining room, very light and airy. As for the staff, I can only compliment all of them in their continual attention and expert medical knowledge.
Thank you for your review of Crossley House, we are pleased to hear that you are happy with your room and your surroundings. We appreciate your comments on the staff and will share them with the care homes manager. The Bupa Customer Care Team.
This is my 7th year here at Crossley House and I have had some lovely times but this afternoon beat them all. We played bingo, quizzes from over the years and cards, it made us all happy and that's what we want.
I've no complaints at all. I'm nearly 97 years old and don't feel like 97 at all and it's all due to the lovely care and activities we have.
Thank you for your review. We are pleased to hear that you have had a good time being involved in the activities and that you had such an enjoyable afternoon. Thank you for your comments, we are glad that you are happy at the home and will share your feedback with the home's manager. The Bupa Customer Care Team.
I wouldn't hesitate to take him back if the need occurs.
Thank you for your review and I am glad to hear that your husband was comfortable and well looked after at Crossley House.
My mother spent 1 week in respite care here and was looked after brilliantly. She gained 2.5kg in one week as she had lost a lot of weight due to not eating at home. This enabled me to have a holiday without worrying.
Thank you for your review and I'm pleased to hear that your mother was well looked after at our home. NK
My mother in law has been at Crossley House for the past few months. As a family, we can't believe the change in her since the staff started to care for her. They really can't do enough in supporting her and other residents on the dementia unit. All staff are so friendly and make us feel welcome whenever we visit no matter what time we go. We were really worried about making the decision to put her in full-time care but we were so wrong. Crossley House is a beautiful home it's more like a five-star hotel which is currently being decorated to a high standard. For anyone thinking of putting there loved one into a home you must visit Crossley House to see for yourself you won't be disappointed.
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 27 June 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
2 Bed Vacancies
Posted: 29 July 2026Spacious rooms available for permanent and short stay. We have a choice of lounges to relax in, a hair and beauty salon. Our landscaped gardens are surrounded by mature trees and perfect for taking a gentle stroll.
News (3) & Events (0)
- 20 May 2026
Residents at Crossley House Bupa Care Home have enjoyed a fun filled day out after taking their first ever trip to a local bowling alley. This February, five residents from...
- 20 May 2026
Marjorie Grange, a resident at Crossley House Bupa Care Home, paid a visit to St Luke’s Hospital, where she was based during her nurse training many years ago. The team...
- 19 Mar 2025
Crossley House Bupa Care Home recently hosted a celebration for beloved resident, Sally Slaven, to mark her 102nd birthday. Carers and staff at Crossley House wanted to plan something special...
There are no upcoming events for Crossley House Care Home.
Awards / Recognitions (8)
- 30 Jan 2026Recipient: Bupa Care Homes
- 31 Jan 2025Recipient: Bupa Care Homes
- 28 Feb 2023Recipient: Bupa Care Homes
Accreditations
There are no accreditations posted yet for Crossley House Care Home.
Meet the Team (0)
There are no Team Members posted yet.
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