Submit a Review for Crossley House Care Home
885 Thornton Road, Bradford, BD8 0HH
View Full Details of Crossley House Care HomeLatest Reviews for Crossley House Care Home
30 October 2025
My mother-in-law has advanced dementia and has been a resident at Crossley House for over two years. We moved her there from another home which was unsatisfactory, and right from day one we were hugely impressed by the care given to her and the support given to us. Staff are always friendly and welcoming and eager to help. My mother-in-law has complex needs but they are always patient and kind. The programme of activities for residents is excellent, and since we live at a distance we very much appreciate the regular photos and updates on Facebook. This is a home where everyone is working hard as a team to meet the highest standards. It's very comforting to us to know that my mother-in-law is so well looked after.
27 October 2025
My mum has been at Crossley House for three years now, and we have never had a single problem. Mum is not just well cared for, she seems loved by the carers. It is wonderful really. Communication between the home and all the family is excellent. It is truly a professionally run establishment.
22 October 2025
It is a really nice home. Lovely staff and very well run. Mum has been there a while now and has had 100% top notch care from fantastic staff. When I visit each month or so the staff treat me so nicely, making sure I have somewhere to sit with Mum privately, sometimes with a cup of tea. Thank you all very much
13 October 2025
I have found the care in Crossley House to be beyond excellent. I have both visited and worked in care homes throughout my life & in my role as a registered social worker, Crossley House feels like a 'home'. The team have dealt brilliantly with my Aunt's physical & mental health needs. Communication is excellent & person-centred. All the team seem very happy in their work & the atmosphere & vibe is always happy & welcoming. The activities & trips out provided every day are fab!
01 October 2025
My mother passed away in August of this year. She was at Crossley House from 11/02/2022 to 26/08/2025. The care, love and compassion that she always received throughout her full stay at the home. The staff are excellent, they know all the residents so well and take time to talk to you about anything. Nothing ever too much trouble. The last week of my mums life we stayed over and the staff were truly amazing. Best home ever.
30 September 2025
My mum who is now 91 and has early stage Alzheimer's has been coming to Crossley for respite for a few years now, every time we use the facility we feel like family. All the staff, from the housekeepers, kitchen staff, nurses, care workers, administration and management have been kind, caring, helpful and friends to both my mum and myself (daughter). I feel that mum is safe and secure and that all mums needs are well catered for. The food and choices daily are excellent, the rooms are bright and big enough to feel at home. They have trips out for residents and entertainment throughout the year. There is a little bit of wear and tear around but it's to be expected. I would certainly recommend this rest home and staff as excellent.
02 September 2025
My dad came into the care home after a dementia diagnosis- he has declined quite rapidly and so is unable to stay at home. From our first look round the staff were all so welcoming and friendly- and I knew I wanted dad to be somewhere like Crossley House. The staff understand how he can be on different days and are all fantastic in everything that they do to help care for dad. We are always kept well informed about how he is and that is of great comfort and piece of mind for us as his family.
02 September 2025
Every member of staff assisting dad who has dementia, has been absolutely lovely with him. His needs have been met well and truly, and since some of his medication has been stopped, there are snippets of "our old dad" again!! Staff have made us as family feel completely welcomed and look after us just as well as they do dad, thank you Crossley House!!
07 August 2025
My mum has been at Crossley House for 2.5 years. She is very well cared for. The entertainment facilitys are excellent. Mum does not have a good appetite but her diet is monitered. The staff are very caring and do an excellent job. They provie support for my mum and also myself if I am upset about mum. They are very dedicated.
13 May 2025
The care that my sister-in-law has received and is receiving is beyond care. The staff have been amazing in very difficult circumstances. I do visit another care home that could learn a lot from Crossley House. Appearances can be deceptive. Dignity is everything. A big thank you to all the staff.
29 April 2025
I visited my brother-in-law here for the first time since he was admitted and was so pleased to see him settled and smiling. The staff were very friendly & helpful. His room's were lovely and most of all, he seemed happy. So glad my sister found him this place. Even my little dog enjoyed his visit.
28 April 2025
My mum was in Crossley House Care Home for just over a year. From the very first meeting with a staff member and then the home manager and another staff member at my mum's home, we knew she would be in safe hands. As we got to know everyone at Crossley House (staff and residents), we always felt like were going to visit my mum and our extended family. All the staff tried their very best for my mum, from encouraging her to get up and dressed in a morning, to joining in the activities (which was not an easy task!) My mum could be a fiesty character at times, but she did appreciate all the help and assistance of staff too. We were always made to feel very welcome by everyone at the home and they are all a credit to Bupa.
31 March 2025
I brought my Gran to visit a friend at Crossley House on Valentines Day. The home was clean, tidy and decorated for the day. Crossley House was full of life, staff were all happy, supportive and approachable providing conversation, entertainment and a high level of support. Staff assisted my Gran's friend to transfer to allow us to go to her room which was clean and tidy, staff brought us an extra chair without being asked as I had said would sit on the floor. Gran had brought a present; a new cardigan and staff offered to take thisand get labelled straight up so didn't get lost. The staff had arranged small Valentine gifts for residents; flower balloons and some sweet treats and people were having their photographs taken with their gifts. When we were leaving staff all said goodbye and came to assist back into a chair. Much to my surprise when we left my Gran even commented that should it be needed she could see herself at Crossley House as looked like was lots going on.
26 March 2025
While visiting two friends at Crossley House we always found the staff very caring and helpful the surroundings were always clean and warm and welcoming.
18 March 2025
My Sister in Law has been a resident of Crossley House since the end of October, having had respite care prior to this. I cannot believe the change in her since going to Crossley House, due to the care and attention of the staff working there. She is happy, vibrant and really enjoys participating in all the activities they offer. The food provided is excellent with plenty of choice and healthy options. I cannot thank the team enough, they are like a family, for all their support and attentive care given to each of the residents.
12 March 2025
This is an amazing care home. The staff are lovely and caring. It is run very well and I know my mum is in safe hands. They have fun events for residents and all the staff work extremely hard and are brilliant. I cannot praise them enough and would give 6 stars if I could. If I ever needed to be in a care home, this would be my choice and hopefully there would be a room spare for me
05 March 2025
Crossley House staff really do care about their residents. It was more than a home from home for mum, as she wouldn't have done half of the activities on offer there had she been home with carers. The communication is good with families, and regular meetings allow any ideas and suggestions to be discussed. The Facebook group allowed us to see on a daily basis what was happening - she was photographed doing bingo, quizzes, meeting the alpaca, amongst others. The layout of the building allows residents to be in smaller areas of up to 14 and this includes the dining room, meaning it isn't overwhelming when they first move in, and that group gets to know each other and also often their families too.
05 March 2025
I would like to record my thanks to all the staff at Crossley House for the professional, caring and compassionate way they cared for my mother throughout her residence at the home. In particular, I would highlight the way they dealt with my mother's final days and how they supported her and our family throughout this difficult period. First class.
24 February 2025
Mum spent just over two years in Crossley House and was very well cared for and looked after. Staff throughout the home were amazing, all very friendly and willing to help, nothing was too much trouble. Would highly recommend.
29 January 2025
Mum was a resident for 21 months at Crossley House Care Home and was looked after with love and care. She passed away on 25th January 2025 and was cared for to the very end. All the staff are extremely professional and I have nothing but good things to say about the whole experience with Crossley House. Special mentions for 3 members of staff in particular who were with mum when she passed. I will be forever grateful.
Latest Reviews for Crossley House Care Home
30 October 2025
My mother-in-law has advanced dementia and has been a resident at Crossley House for over two years. We moved her there from another home which was unsatisfactory, and right from day one we were hugely impressed by the care given to her and the support given to us. Staff are always friendly and welcoming and eager to help. My mother-in-law has complex needs but they are always patient and kind. The programme of activities for residents is excellent, and since we live at a distance we very much appreciate the regular photos and updates on Facebook. This is a home where everyone is working hard as a team to meet the highest standards. It's very comforting to us to know that my mother-in-law is so well looked after.
27 October 2025
My mum has been at Crossley House for three years now, and we have never had a single problem. Mum is not just well cared for, she seems loved by the carers. It is wonderful really. Communication between the home and all the family is excellent. It is truly a professionally run establishment.
22 October 2025
It is a really nice home. Lovely staff and very well run. Mum has been there a while now and has had 100% top notch care from fantastic staff. When I visit each month or so the staff treat me so nicely, making sure I have somewhere to sit with Mum privately, sometimes with a cup of tea. Thank you all very much
13 October 2025
I have found the care in Crossley House to be beyond excellent. I have both visited and worked in care homes throughout my life & in my role as a registered social worker, Crossley House feels like a 'home'. The team have dealt brilliantly with my Aunt's physical & mental health needs. Communication is excellent & person-centred. All the team seem very happy in their work & the atmosphere & vibe is always happy & welcoming. The activities & trips out provided every day are fab!
01 October 2025
My mother passed away in August of this year. She was at Crossley House from 11/02/2022 to 26/08/2025. The care, love and compassion that she always received throughout her full stay at the home. The staff are excellent, they know all the residents so well and take time to talk to you about anything. Nothing ever too much trouble. The last week of my mums life we stayed over and the staff were truly amazing. Best home ever.
30 September 2025
My mum who is now 91 and has early stage Alzheimer's has been coming to Crossley for respite for a few years now, every time we use the facility we feel like family. All the staff, from the housekeepers, kitchen staff, nurses, care workers, administration and management have been kind, caring, helpful and friends to both my mum and myself (daughter). I feel that mum is safe and secure and that all mums needs are well catered for. The food and choices daily are excellent, the rooms are bright and big enough to feel at home. They have trips out for residents and entertainment throughout the year. There is a little bit of wear and tear around but it's to be expected. I would certainly recommend this rest home and staff as excellent.
02 September 2025
My dad came into the care home after a dementia diagnosis- he has declined quite rapidly and so is unable to stay at home. From our first look round the staff were all so welcoming and friendly- and I knew I wanted dad to be somewhere like Crossley House. The staff understand how he can be on different days and are all fantastic in everything that they do to help care for dad. We are always kept well informed about how he is and that is of great comfort and piece of mind for us as his family.
02 September 2025
Every member of staff assisting dad who has dementia, has been absolutely lovely with him. His needs have been met well and truly, and since some of his medication has been stopped, there are snippets of "our old dad" again!! Staff have made us as family feel completely welcomed and look after us just as well as they do dad, thank you Crossley House!!
07 August 2025
My mum has been at Crossley House for 2.5 years. She is very well cared for. The entertainment facilitys are excellent. Mum does not have a good appetite but her diet is monitered. The staff are very caring and do an excellent job. They provie support for my mum and also myself if I am upset about mum. They are very dedicated.
13 May 2025
The care that my sister-in-law has received and is receiving is beyond care. The staff have been amazing in very difficult circumstances. I do visit another care home that could learn a lot from Crossley House. Appearances can be deceptive. Dignity is everything. A big thank you to all the staff.
29 April 2025
I visited my brother-in-law here for the first time since he was admitted and was so pleased to see him settled and smiling. The staff were very friendly & helpful. His room's were lovely and most of all, he seemed happy. So glad my sister found him this place. Even my little dog enjoyed his visit.
28 April 2025
My mum was in Crossley House Care Home for just over a year. From the very first meeting with a staff member and then the home manager and another staff member at my mum's home, we knew she would be in safe hands. As we got to know everyone at Crossley House (staff and residents), we always felt like were going to visit my mum and our extended family. All the staff tried their very best for my mum, from encouraging her to get up and dressed in a morning, to joining in the activities (which was not an easy task!) My mum could be a fiesty character at times, but she did appreciate all the help and assistance of staff too. We were always made to feel very welcome by everyone at the home and they are all a credit to Bupa.
31 March 2025
I brought my Gran to visit a friend at Crossley House on Valentines Day. The home was clean, tidy and decorated for the day. Crossley House was full of life, staff were all happy, supportive and approachable providing conversation, entertainment and a high level of support. Staff assisted my Gran's friend to transfer to allow us to go to her room which was clean and tidy, staff brought us an extra chair without being asked as I had said would sit on the floor. Gran had brought a present; a new cardigan and staff offered to take thisand get labelled straight up so didn't get lost. The staff had arranged small Valentine gifts for residents; flower balloons and some sweet treats and people were having their photographs taken with their gifts. When we were leaving staff all said goodbye and came to assist back into a chair. Much to my surprise when we left my Gran even commented that should it be needed she could see herself at Crossley House as looked like was lots going on.
26 March 2025
While visiting two friends at Crossley House we always found the staff very caring and helpful the surroundings were always clean and warm and welcoming.
18 March 2025
My Sister in Law has been a resident of Crossley House since the end of October, having had respite care prior to this. I cannot believe the change in her since going to Crossley House, due to the care and attention of the staff working there. She is happy, vibrant and really enjoys participating in all the activities they offer. The food provided is excellent with plenty of choice and healthy options. I cannot thank the team enough, they are like a family, for all their support and attentive care given to each of the residents.
12 March 2025
This is an amazing care home. The staff are lovely and caring. It is run very well and I know my mum is in safe hands. They have fun events for residents and all the staff work extremely hard and are brilliant. I cannot praise them enough and would give 6 stars if I could. If I ever needed to be in a care home, this would be my choice and hopefully there would be a room spare for me
05 March 2025
Crossley House staff really do care about their residents. It was more than a home from home for mum, as she wouldn't have done half of the activities on offer there had she been home with carers. The communication is good with families, and regular meetings allow any ideas and suggestions to be discussed. The Facebook group allowed us to see on a daily basis what was happening - she was photographed doing bingo, quizzes, meeting the alpaca, amongst others. The layout of the building allows residents to be in smaller areas of up to 14 and this includes the dining room, meaning it isn't overwhelming when they first move in, and that group gets to know each other and also often their families too.
05 March 2025
I would like to record my thanks to all the staff at Crossley House for the professional, caring and compassionate way they cared for my mother throughout her residence at the home. In particular, I would highlight the way they dealt with my mother's final days and how they supported her and our family throughout this difficult period. First class.
24 February 2025
Mum spent just over two years in Crossley House and was very well cared for and looked after. Staff throughout the home were amazing, all very friendly and willing to help, nothing was too much trouble. Would highly recommend.
29 January 2025
Mum was a resident for 21 months at Crossley House Care Home and was looked after with love and care. She passed away on 25th January 2025 and was cared for to the very end. All the staff are extremely professional and I have nothing but good things to say about the whole experience with Crossley House. Special mentions for 3 members of staff in particular who were with mum when she passed. I will be forever grateful.