Crossley House Care Home

Staff are extremely helpful and friendly and always keep family updated. The home is very clean and the food is well prepared and looks nutritious. The home is very clean and tidy and is always kept to a very high standard.

We definitely recommend Crossley House.

Thank you to all the staff - first class.

Thank you - from the depth of our hearts.

My father spent two years at the care home, he was very frail when he arrived and suffering from dementia, but the staff got him back on his feet, eating and drinking well. Whilst Dad always believed he wasn’t staying and constantly asked when he could go home, the level of caring and support he received was constant. Unfortunately, he recently passed away after deteriorating, and the support that the family and I received through this difficult time was greatly appreciated. Special thanks go to three members of staff in particular and all the carers and staff on Willow.

My uncle is well cared for. He's settling into Crossley House. I feel my concerns are listened to and addressed.

My uncle has been a resident in Crossley House for the last 4 months - he has always been an anxious man, an introvert, and has found it hard coming to terms with his reduced health and mobility, and therefore has found it hard to settle. The staff have been caring, kind and encouraging and therefore I have nothing but praise for them. The rooms are small but adequate, everything is kept clean, fixtures and furniture are new and well-maintained (apart from his chest of drawers which is a bit flimsy). Only mild criticism: overall a bit too clinical, could be more homely.

My mum has been in Crossley House for a couple of years and I have found the care she has received very good. Mum suffers with dementia and all that incurs, the care assistants do a great job looking after her in what at times must be very trying. Crossley House also gives the residents entertainment in the form of activities staff, who are also first class.

A most pleasant, welcoming and safe care home for my dad's recent respite stay. Staff were exceptionally friendly and fully supportive. Thank you.

My mum was in this care home for over five years and was very happy. Both the staff and the facilities are of a high standard and Mum felt very much at home. The staff here really put the care into care home.

Very pleasant staff who were always pleasant and polite. Couldn't do enough for mum.

However, minor maintenance issues with the room would sometimes take a while to resolve, but in the scheme of things this is only a minor complaint.

I would highly recommend Crossley House. The staff and home was perfect for my mum, who stayed with them for two weeks respite care. We visited first to make sure they could meet my mum's needs and to look around. Crossley House welcome visits and ensure that you have all the right information to make the choice of placing your parents in their care. Thank you all for your love and care that was evident throughout my mum's time with you.

Fantastic staff, excellent care home.

I was also very impressed with the administration staff who were extremely approachable and efficient right from the start which was a big help to me personally. I would highly recommend Crossley House Care Home.

The care team are always pleasant and ready to support the needs of my mother, nothing is too much trouble. The place always seems clean and tidy and the food always looks good. I have already recommended you to my husband for the care of his mother.

The care shown to my mother during her stay at Crossley House has been exemplary. During the few weeks she has resided at the home, she has been cared for with patience, kindness and genuine compassion. I have also witnessed this devotion extended to the individual needs of other residents. All staff and residents are guided to consider all to be one family in the home by strong effective leadership. The carers liaised well with district nurses and other medical practitioners to ensure my mother's end-of-life care was performed diligently and with dignity and empathy.

Overall I have found Crossley House Care Home absolutely fantastic. All the staff are very caring and seem to be very good at their jobs. It's like a real family and if I had to pick again for another family member I would definitely choose Crossley House.

From the first day when Mum was accepted due to a family emergency, she was looked after, cared for and made to feel welcome. All the staff are tremendous, I wish I could name them all but so many of them look after Mum with respect, dignity and care and nothing is too much trouble. They are all so friendly, very approachable, fun, chatty and helpful. I feel my mum is safe in their hands.

In his final weeks and at the time of his passing staff were compassionate, caring, and professional in their support to us. A wonderful team.