Crossley House Care Home

885 Thornton Road, Bradford BD8 0HH
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9.8 101 Reviews
  • Crossley House Care Home, Bradford
Crossley House warmly welcomes anyone in need of residential care, including those living with dementia, Huntington’s or Parkinson’s.

Located close to the village of Thornton, the home boasts excellent accommodation and facilities including pleasant and spacious interiors, private gardens, a hairdressing and beauty salon plus a shop and excellent social areas with a residents bar and dining bistros. All bedrooms come with en-suite facilities and premier rooms are also available for those looking for a larger living space.

Meal times are an important part of the day at Crossley. Residents can enjoy delicious home-cooked food with the company of others in the pleasant dining room or in private. Every month, there are themed meals for a bit of extra fun.

The home plans plenty of favourites into the menus, but also talks to each resident on arrival about likes and dislikes, and any special dietary needs. All dietary preferences and requirements are discussed regularly. Out of hours snacks and refreshments are also available from the Bupa night bite menu.

Activity areas support personal interests and a healthy daily lifestyle, while carers are available throughout the day and night. Regular activities include exercise classes, crafts, quizzes and games, cooking and painting.

Advance bookings for short stays available.
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Care Provided by Crossley House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 58 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1050
  • Self-Funded Residential Dementia Care: from £1100
  • RESPITE Self-Funded Residential Care: from £1155
  • RESPITE Self-Funded Residential Dementia Care: from £1210

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

These prices are only a guideline, please contact Crossley House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in Charge

  • Julie Allen (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (58)
  • Single Rooms with Ensuite Wet Room (4)

Visiting

  • Bradford’s many attractions, such as the National Science and Media Museum, are just 10 minutes away and there’s a bus stop right outside. Lister Park and water gardens are close by, and Salts Mill and Oakwell Hall (a museum furnished as a 1960s home, which is great for reminiscence) are both in easy reach.

Parking

  • Parking available onsite

Crossley House Care Home Reviews (101)

9.8

Crossley House Care Home has a Review Score of 9.8 (9.819) out of 10, based on 39 reviews in the last 2 years.
Over all time Crossley House Care Home has 101 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Crossley House Care Home
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Total of 101, showing 41-60
Review from Kathryn D (Daughter of Resident) published on 14 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would highly recommend Crossley House. The staff and home was perfect for my mum, who stayed with them for two weeks respite care. We visited first to make sure they could meet my mum's needs and to look around. Crossley House welcome visits and ensure that you have all the right information to make
the choice of placing your parents in their care. Thank you all for your love and care that was evident throughout my mum's time with you.
Reply from Grace Langfield, Customer Service Adviser at Crossley House Care Home
We appreciate you taking the time to leave us your comments. We are glad to hear Crossley House did everything possible to make the transition as easy as possible for your family. Thank you for…read more
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Review from Dennis B (Son of Resident) published on 12 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic staff, excellent care home.
Reply from Eden Tomlinson, Customer Service Adviser at Crossley House Care Home
Thank you for your feedback. It is always nice to hear from family members who feel like their loved one is cared for and looked after. Thank you for choosing Crossley House for your stay.
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Review from Janice S (Niece of Resident) published on 11 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Auntie moved to Crossley House when her previous care home closed. A move like this had the potential to be very upsetting but it was managed expertly and the care and welcome she received meant she settled in very quickly and accepted her new surroundings. Had this not been the case she would certainly
have let me know!
They helped her celebrate her 100th Birthday by organising a lovely buffet, with a cake and all the trimmings and the use of old-fashioned china crockery which did not go unnoticed by her. My Auntie passed away eight months after moving but I wanted to acknowledge the respect, care and professionalism shown to her and I cannot thank all the staff enough for providing such a peaceful and safe home for her right through to her end-of-life care.
I was also very impressed with the administration staff who were extremely approachable and efficient right from the start which was a big help to me personally. I would highly recommend Crossley House Care Home.
Reply from Fran Donno, Customer Service Adviser at Crossley House Care Home
Thank you for your lovely review. We are glad to help you and your family through such a difficult time and we are saddened to hear about your loss. It is always nice to hear words like “Respect” and…read more
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Review from Maggie O (Daughter of Resident) published on 29 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care team are always pleasant and ready to support the needs of my mother, nothing is too much trouble. The place always seems clean and tidy and the food always looks good. I have already recommended you to my husband for the care of his mother.
Reply from David Mclean, Customer Service Adviser at Crossley House Care Home
Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your…read more
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Review from E A (Daughter of Resident) published on 26 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care shown to my mother during her stay at Crossley House has been exemplary. During the few weeks she has resided at the home, she has been cared for with patience, kindness and genuine compassion. I have also witnessed this devotion extended to the individual needs of other residents. All staff
and residents are guided to consider all to be one family in the home by strong effective leadership. The carers liaised well with district nurses and other medical practitioners to ensure my mother's end-of-life care was performed diligently and with dignity and empathy.
Reply from David Mclean, Customer Service Adviser at Crossley House Care Home
Thank you for taking the time to leave your lovely review. We hope Crossley House care home did everything possible to make the transition as easy as possible. It is always nice to hear words like…read more
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Review from Jason C (Son of Resident) published on 7 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall I have found Crossley House Care Home absolutely fantastic. All the staff are very caring and seem to be very good at their jobs. It's like a real family and if I had to pick again for another family member I would definitely choose Crossley House.
Reply from David Mclean, Customer Service Adviser at Crossley House Care Home
Thank you for taking the time to leave your lovely review. It is always nice to hear words like “Kind” and “genuine” being used to describe our care and we are happy to hear you feel like a part of…read more
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Review from Glenn A (Son of Resident) published on 18 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first day when Mum was accepted due to a family emergency, she was looked after, cared for and made to feel welcome. All the staff are tremendous, I wish I could name them all but so many of them look after Mum with respect, dignity and care and nothing is too much trouble. They are all so
friendly, very approachable, fun, chatty and helpful. I feel my mum is safe in their hands.
Reply from Rebecca Kellegher, Customer Service Adviser at Crossley House Care Home
Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your mum…read more
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Review from Vincent F (Brother of Resident) published on 10 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
If you are considering a placement for your relative I cannot recommend Crossley House enough. The staff both administrators and the caregivers, daytime and night time without exception were capable, considerate and professional. The carers are highly efficient regarding personal care needs and also
provided every kind of emotional support when needed. Visiting the home was a pleasant experience. It was always clean and had a calm, welcoming atmosphere.
For four years, my brother was a resident and we never had any complaints. He was always well-groomed.
During the period of the Corvid 19 isolation the staff made arrangements for frequent facetime calls these calls brought us a great degree of comfort.
The staff always worked to ensure that each person was involved with appropriate, individualized activities.
In his final weeks and at the time of his passing staff were compassionate, caring, and professional in their support to us. A wonderful team.
Reply from Grace Langfield, Customer Service Adviser at Crossley House Care Home
Thank you for taking the time to leave such a lovely review. It is always so nice for us to hear that our staff throughout the whole care home have gone so above and beyond to be considerate and…read more
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Review from Claire M (Daughter of Resident) published on 7 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was with a heavy heart, with no other option, that we placed Dad into Crossley House in December 2022. It was the most awful time of my life. However, I can not speak highly enough of the management and the staff for all the care they provided to Dad and all the support they gave to me and our family.
It became my home away from home. The entertainment provided to the residents was fantastic, especially at Christmas. Unfortunately, we have now lost Dad, but the care and respect shown to him and us during his stay will stay with me forever. I actually miss going down to visit.
Reply from Rebecca Kellegher, Customer Service Adviser at Crossley House Care Home
Thank you for your lovely review. We are glad to help you and your family through such a difficult time and we are pleased to hear you were happy with the care provided at Crossley House for your Dad.…read more
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Review from David W (Son of Resident) published on 30 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother required a care home in 2016 after independent living became too challenging. Crossley immediately presented itself as a calm, clean environment with professional and homely qualities. My mother settled in quickly and this was her home until her passing in December 2022. Throughout that time,
the staff have always been kind, considerate, patient and caring. It was reassuring to know that my mother's needs were being addressed and that she was in a safe place. She made friends and had opportunities to socialise or stay quietly in her room. The dining room impressed, with table service and menu choices arranged for her dietary needs, her room was private, and comfortable, with space for personal items and views across the valley. I am satisfied that she was happy, and all credit to the care team whose hard work is appreciated.
Reply from Grace Langfield, Customer Service Adviser at Crossley House Care Home
Thank you for taking the time to leave your kind review. We are so happy to hear you felt so at ease knowing your mum was receiving the best care possible and we will certainly pass your comment on to…read more
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Review from Maurice G (Resident) published on 16 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since becoming a resident I have been made to feel welcome and well looked after. The staff are very friendly and helpful. Our care is their priority. I love the place and would recommend it to my future residents.
Reply from David Mclean, Customer Service Adviser at Crossley House Care Home
Thank you for your lovely review. We are very happy to hear you can feel at ease in our care. It is always nice to hear words like "very friendly and helpful" being used to describe our care. Please…read more
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Review from Lynne W (Daughter-in-law of Resident) published on 19 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As I have stated below with my options, Crossley House Care Home is a lovely friendly warm home, as soon as you walk in you are greeted by lovely staff, warm smiles and a nice clean bright modern environment for the residents. You feel welcome it's like an extended family. My father-in-law was looked
after so well by everyone during his short stay at Crossley House. A big thank you to all the staff.
Reply from David Mclean, Customer Service Adviser at Crossley House Care Home
Thank you for your kind words. We are very happy to hear you felt at ease with your loved one in our care. We are glad to hear you feel like a part of our Crossley House family. Hopefully, you will go…read more
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Review from C C (Son of Resident) published on 8 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Nice staff, good location, good food, clean room. On collection of Mother, had clothes that didn't belong to her. Had clothes marked up in her name missing. Awaiting contact from home if and when they find the missing clothing. Tried over thirty times throughout her stay and on various days to get an
update on her. No one answered the phone and didn't have the facility to leave her a message, unable to also leave messages at weekends as the office only works Monday to Friday.
Reply from David Mclean, Customer Service Adviser at Crossley House Care Home
Thank you for taking the time to leave your review. We have a genuine regard for all of our residents. We will discuss your feedback with the home's manager to help them continually improve their…read more
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Review from Wendy M (Daughter of Resident) published on 2 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was at this care home for six and a half years; care has always been great. She passed away this month, and the staff were marvellous, compassionate, caring, professional and wonderful, especially in Mum's final weeks. Support was fantastic for all of us. Many, many thanks.
Reply from David Mclean, Customer Service Adviser at Crossley House Care Home
Thank you for your lovely review. It is always nice to hear words like "marvellous" and "compassionate" being used to describe our care. We are saddened to hear about your loss, and hopefully, you…read more
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Review from Krysyna D (Wife of Resident) published on 11 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to take this opportunity to thank all the staff at Crossley House Care Home for looking after my husband. All the staff that I have met have been lovely. All aspects of the house are excellent.
My husband loved the food provided. He felt extremely well cared for and he was very content.
The home has a friendly and relaxed atmosphere.
Reply from Rebecca Kellegher, Customer Service Adviser at Crossley House Care Home
It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing Crossley House care home and for leaving us your lovely feedback.
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Review from Helen Y (Daughter of Resident) published on 3 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad was only admitted this week, my brother and I were full of trepidation.
No one wants to put their elderly or infirm family in care but, there comes a point when despite your best efforts, for one reason or another you cannot cope anymore. Dad just wasn’t safe and we were unable to care 24/7, we
were painted into the proverbial corner.
I won’t lie, it was awful taking him in! We’d tried to explain and to a degree dad understood but it wasn’t his choice.
The home and the staff are wonderful, they are caring for us just as they are caring for dad. We feel so very reassured that the care he is receiving is infinitely better than we could ever do and he is safe now. Nothing is too much trouble for them, every tiny detail regarding dad's likes, dislikes, and sensibilities is noted and catered for. I know it’s early days but I can’t see anything changing, only getting better. I was very anxious about going in this morning but I was met with a huge smile and hug from my dad.
Reply from David Mclean, Customer Service Adviser at Crossley House Care Home
Thank you for your lovely review. We are glad to help you and your family through such a difficult time, especially with this being a new and upsetting experience for you to start with. It is always…read more
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Review from Dorothy K (Respite Resident) published on 18 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Found it fine. Did think that there may be a little more going on during the day but apart from that I cannot complain about anything.
Excellent care and well-looked after. All staff are brilliant. Food was very good. Pleased with all food. Had some excellent meals. Really enjoyed it.
Reply from Amanda Barnes, Customer Service Adviser at Crossley House Care Home
Thank you for taking the time to leave your review, It is nice to hear that you enjoyed your stay with us and enjoyed our food. Thank you for choosing Crossley House for your stay.
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Review from Helen R (Daughter of Resident) published on 21 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has never been in care before and was worried. But she had a lovely stay while her bathroom was being done. I think the company, service and meals were great. I would recommend the place to others. If we ever have to use your services again I will at once contact you. A big thank you to all the
staff.
Reply from Amanda Barnes, Customer Service Adviser at Crossley House Care Home
We appreciate you taking the time to leave us your comments. It is nice to hear that you feel your mum was cared for well while she had her short stay with us. Thank you for your recommendation.
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Review from A D (Daughter-in-law of Resident) published on 21 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Crossley House Care Home is a very welcoming place. The staff are always friendly and helpful, whether that be the administrators or the caregivers. The home is well-appointed and everything is kept spotlessly clean. The food is good, all freshly prepared daily in the kitchen. My relative was a resident
for three years and in all that time I never had any complaints. The level of care provided is excellent, the carers are highly efficient regarding personal care needs and also provide very kind emotional support when needed. I would not hesitate to recommend Crossley House.
Reply from Amanda Barnes, Customer Service Adviser at Crossley House Care Home
We appreciate you taking the time to leave us your comments. It is lovely to hear that you feel your relative was well cared for in our home and that you have found our staff to be friendly and…read more
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Review from D L (Daughter of Resident) published on 7 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum moved into Crossley House Care Home in April 2022. She has been there for approximately 5 weeks and has settled extremely well. The care and consideration given to her in this time has been excellent, the staff are all very nice, happy to help and considerate to my Mum’s needs. The home is always
clean, tidy and has a Homely feel. The room that my Mum has was newly painted and deep cleaned before her arrival. We have put in her own television and recliner chair to make it feel homely to her. The rooms do have bedroom furniture which is all matching and in good condition. it’s decorated in neutral colours and has nice bright coloured curtains and they have put some of her pictures on the walls. The room is nice and bright and warm and has an en-suite which has plenty of space for her walking frame or wheelchair. There is a good choice of food at mealtimes, and cakes, biscuits and cups of tea are offered between. The dining and sitting room areas are very clean, bright & accessible.
Reply from Amanda Barnes, Customer Service Adviser at Crossley House Care Home
We appreciate you taking the time to leave us your comments, it is nice to hear that your mum has settled in well and that you feel our staff are nice and happy to help. Please let us know if there is…read more
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Current Review Score: 9.8 (9.819)

Overview of Review Score

The Review Score of 9.8 (9.819) out of 10 for Crossley House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 39 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.819 for Crossley House Care Home is calculated as follows: ( (382 Excellents x 5) + (80 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 464 Ratings = 4.819
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Crossley House Care Home is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 39 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Jun 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 06 Oct 2025

Spacious rooms available for permanent and short stay. We have a choice of lounges to relax in, a hair and beauty salon. Our landscaped gardens are surrounded by mature trees and perfect for taking a gentle stroll.

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Awards / Recognitions (7)

Meet the Team (0)

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