Crossley House Care Home

885 Thornton Road, Bradford BD8 0HH
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9.8 101 Reviews
  • Crossley House Care Home, Bradford
Crossley House warmly welcomes anyone in need of residential care, including those living with dementia, Huntington’s or Parkinson’s.

Located close to the village of Thornton, the home boasts excellent accommodation and facilities including pleasant and spacious interiors, private gardens, a hairdressing and beauty salon plus a shop and excellent social areas with a residents bar and dining bistros. All bedrooms come with en-suite facilities and premier rooms are also available for those looking for a larger living space.

Meal times are an important part of the day at Crossley. Residents can enjoy delicious home-cooked food with the company of others in the pleasant dining room or in private. Every month, there are themed meals for a bit of extra fun.

The home plans plenty of favourites into the menus, but also talks to each resident on arrival about likes and dislikes, and any special dietary needs. All dietary preferences and requirements are discussed regularly. Out of hours snacks and refreshments are also available from the Bupa night bite menu.

Activity areas support personal interests and a healthy daily lifestyle, while carers are available throughout the day and night. Regular activities include exercise classes, crafts, quizzes and games, cooking and painting.

Advance bookings for short stays available.
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Care Provided by Crossley House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 58 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1050
  • Self-Funded Residential Dementia Care: from £1100
  • RESPITE Self-Funded Residential Care: from £1155
  • RESPITE Self-Funded Residential Dementia Care: from £1210

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

These prices are only a guideline, please contact Crossley House Care Home to find out the exact price for your requirements.

Contact Crossley House Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Crossley House Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Julie Allen (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (58)
  • Single Rooms with Ensuite Wet Room (4)

Visiting

  • Bradford’s many attractions, such as the National Science and Media Museum, are just 10 minutes away and there’s a bus stop right outside. Lister Park and water gardens are close by, and Salts Mill and Oakwell Hall (a museum furnished as a 1960s home, which is great for reminiscence) are both in easy reach.

Parking

  • Parking available onsite

Crossley House Care Home Reviews (101)

9.8

Crossley House Care Home has a Review Score of 9.8 (9.823) out of 10, based on 37 reviews in the last 2 years.
Over all time Crossley House Care Home has 101 reviews.

Overall Experience
  • 80
  • 19
  • 2
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Date Published
  • 101
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  • 37
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Reviewer Connection to Crossley House Care Home
  • 34
  • 22
  • 6
  • 6
  • 5
  • 5
  • 3
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  • 3
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  • 1
  • 1
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Total of 101, showing 21-40
Review from Elizabeth R (Respite Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been here on a two week respite visit to allow my daughter to have a break and my experience of this has been absolutely amazing. From the top of the scale of staff to the lower scale, the dedication, devotion and caring qualities are outstanding. Their presentation and quality of their uniforms
and appearances are second to non and their personal contact with residents is very appreciated. I shall be personally recommending this care home to many friends at several establishments.
Reply from Lisa Henderson, Customer Care Advisor at Crossley House Care Home
Thank you for your lovely review. It is always nice to hear words like "Dedication" and "Devotion" being used to describe our staff. It is great to hear that you will be recommending Crossley House…read more
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Review from G W (Son of Resident) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with care by staff at the premises.
Father had a recent fall which they discovered and treated him for the injuries sustained, if he had been home this could have been a serious issue. Glad we made the choice for this home. Thank you.
Reply from Maria Ricketts, Customer Care Adviser at Crossley House Care Home
Thank you for your kind words. We hope Crossley House care home did everything possible to make the transition as easy as possible. We hope to continue providing your loved one with the best possible…read more
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Review from Angela B (Daughter of Resident) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my dad has been in Crossley House, he has been well looked after. Loves the food, loves the staff. Has had 2 falls, the aftercare has been brilliant.
Reply from Maria Ricketts, Customer Care Adviser at Crossley House Care Home
Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make…read more
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Review from Mollie M (Respite Resident) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot speak highly enough of Crossley House Care Home. I have never had such love shown to me before and the kindness was lovely.
Reply from Maria Ricketts, Customer Care Adviser at Crossley House Care Home
Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing Crossley House for your stay.
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Review from Lorraine T (Daughter of Resident) published on 4 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been residing in Crossley House Care Home since August. I have not seen her this happy in a long time. I feel completely at ease knowing she is content and extremely well cared for.
Reply from Grace Langfield, Customer Service Adviser at Crossley House Care Home
Thank you for your feedback. We are so pleased to hear that your mum has transitioned so well into our care, and that you can now feel at ease knowing she is so happy and looked after. We hope to…read more
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Review from Peter B (Husband of Resident) published on 9 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife has done very well since coming into the home and I enjoy visiting as it is a very good atmosphere. There is the occasional shortage of staff but they cope very well. All in all I am very happy with the care she gets.
Reply from Fran Donno, Customer Service Adviser at Crossley House Care Home
Thank you for your kind words. It is wonderful to hear that your wife is being looked after and cared for well by the staff at Crossley House Care Home. It is lovely to hear that you are impressed…read more
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Review from Joseph M (Husband of Resident) published on 9 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been in Maple Wing for over two years, I visit every day and have found all the staff to be caring and courteous. I cannot thank them enough as not only good care but also peace of mind.
Reply from Fran Donno, Customer Service Adviser at Crossley House Care Home
Thank you for taking the time to leave us your lovely review. It is always nice to hear words like "caring" and "courteous" being used to describe our staff. We are very happy to hear you can feel at…read more
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Review from Lee W (Son of Resident) published on 30 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are extremely helpful and friendly and always keep family updated. The home is very clean and the food is well prepared and looks nutritious. The home is very clean and tidy and is always kept to a very high standard.
Reply from Rosie Smith, Customer Advisor at Crossley House Care Home
Thank you for taking the time to leave the staff at Crossley House Care Home such a lovely review. We are thrilled that the staff and home are up to your standards. We hope that your loved one…read more
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Review from J K (Goddaughter of Resident) published on 17 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am delighted by the excellent care my elderly godmother receives. She is warm, comfortable, clean, and well-dressed. She responds to the staff she recognises with a warm smile. She enjoys the meals very much. The house is very clean and smells lovely and fresh. The staff are so very caring. Thanks
to everyone so much.
Reply from Maria Ricketts, Customer Care Adviser at Crossley House Care Home
Thank you for your lovely review. We are very happy to hear you can feel at ease with your Godmother in our care. Thank you for choosing Crossley House for your stay.
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Review from T B (Son of Resident) published on 12 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and love Mum received at Crossley House was wonderful.
Mum lived there for about 9 months the staff were so friendly and caring and did everything they could to make her happy. There's so much going on every day as a lot of effort is put into giving residents purpose and to keep their minds
and bodies active. Mum released doves on New Year's Day stroked alpacas in her bedroom and won many prizes on the quizzes and bingo, she really loved the weekly baking too.
We were pleasantly surprised at how far away it is from the stereotype of everyone sitting around in a circle with nothing but the TV on (that no one's watching) to keep them company.
Her room was lovely and we could personalise it with her own things.
Food was lovely all homecooked and lots of it.
The staff from the management to the cooks, laundry, carers activity coordinator and receptionists were all stars and we can't thank them enough.
We definitely recommend Crossley House.
Reply from Maria Ricketts, Customer Care Adviser at Crossley House Care Home
Thank you for your kind words. We are glad to help you and your family through such a difficult time. Hopefully you will go away from this feeling like your loved one received the best possible care.…read more
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Review from I C (Husband of Resident) published on 29 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife had a two-week respite stay in June 2024. I instantly felt the staff were very professional, and caring and expressed love to residents. The atmosphere is calm, loving, relaxed and happy. The staff-to-resident ratio is very good so have time to involve my wife in activities. I liked the freedom
given to my wife to wander around the spacious home with a range of small lounges. I liked in the evening they didn't rush my wife into bed early only took her when ready. I have nothing but good things to say and fully intend to return for another respite. Finally, I'd say my wife's mood appeared more upbeat when she returned home.
Thank you to all the staff - first class.
Reply from Rosie Smith, Customer Advisor at Crossley House Care Home
Thank you for taking the time to leave the staff at Crossley House Care Home such a wonderful review. It is always wonderful to hear the atmosphere of our homes described as "calm", "loving" and…read more
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Review from C G (Niece of Resident) published on 24 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our dear Aunt decided in hospital she had enough of life. She was discharged back to your care. Crossley House was her home, and you are part of our family. For 3 weeks you nursed her, cared for her, and loved her. We cannot thank you enough for the levels of professional care received. You kept us
the family informed and have helped up signpost "managing" her death.
Thank you - from the depth of our hearts.
Reply from Rosie Smith, Customer Service Advisor at Crossley House Care Home
Thank you so much for leaving such a wonderful review for the team at Crossley House Care Home. Your kind words mean so much to the team who cared for your Aunt and we are humbled that our care has…read more
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Review from Anne-marie B (Daughter of Resident) published on 3 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father spent two years at the care home, he was very frail when he arrived and suffering from dementia, but the staff got him back on his feet, eating and drinking well. Whilst Dad always believed he wasn’t staying and constantly asked when he could go home, the level of caring and support he received
was constant. Unfortunately, he recently passed away after deteriorating, and the support that the family and I received through this difficult time was greatly appreciated. Special thanks go to three members of staff in particular and all the carers and staff on Willow.
Reply from Grace Langfield, Customer Service Adviser at Crossley House Care Home
We are saddened to hear about your loss and thank you for taking the time to leave your review. We are glad to help you and your family through such a difficult time, and hope you can go away from…read more
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Review from Jane T (Niece of Resident) published on 15 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My uncle is well cared for. He's settling into Crossley House. I feel my concerns are listened to and addressed.
Reply from Grace Langfield, Customer Service Adviser at Crossley House Care Home
We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your Uncle in our care. Please let us know if there is anything else we can do to make…read more
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Review from I M (Nephew of Resident) published on 30 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My uncle has been a resident in Crossley House for the last 4 months - he has always been an anxious man, an introvert, and has found it hard coming to terms with his reduced health and mobility, and therefore has found it hard to settle. The staff have been caring, kind and encouraging and therefore
I have nothing but praise for them. The rooms are small but adequate, everything is kept clean, fixtures and furniture are new and well-maintained (apart from his chest of drawers which is a bit flimsy). Only mild criticism: overall a bit too clinical, could be more homely.
Reply from Eden Tomlinson, Customer Service Adviser at Crossley House Care Home
Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We will certainly pass your comments on to the manager.
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Review from D S (Son of Resident) published on 6 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in Crossley House for a couple of years and I have found the care she has received very good. Mum suffers with dementia and all that incurs, the care assistants do a great job looking after her in what at times must be very trying. Crossley House also gives the residents entertainment
in the form of activities staff, who are also first class.
Reply from David Mclean, Customer Service Adviser at Crossley House Care Home
Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your mum with the best possible…read more
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Review from Deborah M (Daughter of Resident) published on 4 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A most pleasant, welcoming and safe care home for my dad's recent respite stay. Staff were exceptionally friendly and fully supportive. Thank you.
Reply from David Mclean, Customer Service Adviser at Crossley House Care Home
Thank you for your lovely review. It is always nice to hear words like 'friendly' and 'fully supportive' being used to describe our care. Hopefully you will go away from this feeling like your dad…read more
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Review from John O (Son of Resident) published on 13 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum was in this care home for over five years and was very happy. Both the staff and the facilities are of a high standard and Mum felt very much at home. The staff here really put the care into care home.
Reply from David Mclean, Customer Service Adviser at Crossley House Care Home
Thank you for your kind words. We are very happy to hear you can feel at ease with your mother in our care. Hopefully you will go away from this feeling like your loved one received the best possible…read more
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Review from A P (Son of Resident) published on 1 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleasant staff who were always pleasant and polite. Couldn't do enough for mum.
Reply from David Mclean, Customer Service Adviser at Crossley House Care Home
Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your Mum in our care. Please let us know if there is anything we can do to make her stay as…read more
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Review from T P (Son of Resident) published on 18 October 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Although my mother could be difficult at times, she was always treated by the staff with patience and care. She was always greeted in a friendly manner by all staff, including management and cleaners.
The residents are kept entertained with a regular program of activities. It was always a pleasure
to see my mum's smiling face on their social media page.
However, minor maintenance issues with the room would sometimes take a while to resolve, but in the scheme of things this is only a minor complaint.
Reply from David Mclean, Customer Service Adviser at Crossley House Care Home
Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one has cared for and looked after and we are very happy to hear you can feel…read more
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Current Review Score: 9.8 (9.823)

Overview of Review Score

The Review Score of 9.8 (9.823) out of 10 for Crossley House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 37 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.823 for Crossley House Care Home is calculated as follows: ( (364 Excellents x 5) + (74 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 440 Ratings = 4.823
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Crossley House Care Home is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 37 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Jun 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 04 Nov 2025

Spacious rooms available for permanent and short stay. We have a choice of lounges to relax in, a hair and beauty salon. Our landscaped gardens are surrounded by mature trees and perfect for taking a gentle stroll.

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Awards / Recognitions (7)

Meet the Team (0)

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