Crossley House Care Home

885 Thornton Road, Bradford BD8 0HH
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9.8 101 Reviews
  • Crossley House Care Home, Bradford
Crossley House warmly welcomes anyone in need of residential care, including those living with dementia, Huntington’s or Parkinson’s.

Located close to the village of Thornton, the home boasts excellent accommodation and facilities including pleasant and spacious interiors, private gardens, a hairdressing and beauty salon plus a shop and excellent social areas with a residents bar and dining bistros. All bedrooms come with en-suite facilities and premier rooms are also available for those looking for a larger living space.

Meal times are an important part of the day at Crossley. Residents can enjoy delicious home-cooked food with the company of others in the pleasant dining room or in private. Every month, there are themed meals for a bit of extra fun.

The home plans plenty of favourites into the menus, but also talks to each resident on arrival about likes and dislikes, and any special dietary needs. All dietary preferences and requirements are discussed regularly. Out of hours snacks and refreshments are also available from the Bupa night bite menu.

Activity areas support personal interests and a healthy daily lifestyle, while carers are available throughout the day and night. Regular activities include exercise classes, crafts, quizzes and games, cooking and painting.

Advance bookings for short stays available.
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Care Provided by Crossley House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 58 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1050
  • Self-Funded Residential Dementia Care: from £1100
  • RESPITE Self-Funded Residential Care: from £1155
  • RESPITE Self-Funded Residential Dementia Care: from £1210

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

These prices are only a guideline, please contact Crossley House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in Charge

  • Julie Allen (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (58)
  • Single Rooms with Ensuite Wet Room (4)

Visiting

  • Bradford’s many attractions, such as the National Science and Media Museum, are just 10 minutes away and there’s a bus stop right outside. Lister Park and water gardens are close by, and Salts Mill and Oakwell Hall (a museum furnished as a 1960s home, which is great for reminiscence) are both in easy reach.

Parking

  • Parking available onsite

Crossley House Care Home Reviews (101)

9.8

Crossley House Care Home has a Review Score of 9.8 (9.819) out of 10, based on 39 reviews in the last 2 years.
Over all time Crossley House Care Home has 101 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Crossley House Care Home
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Total of 101, showing 61-80
Review from Derek H (Husband of Resident) published on 5 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My initial impression was of relief, having been in at least six other care homes that were not up to the standard of Crossley House Care Home. The establishment was clean and in parts newly decorated and refurbished, which was refreshing. My wife was admitted for just a week to give me respite and
I left her with peace of mind knowing that she would receive the best care possible for her short stay. A well done to the team, I look forward to meeting you all again quite soon.
Reply from Amanda Barnes, Customer Service Adviser at Crossley House Care Home
We appreciate you taking the time to leave us your comments, it is lovely to hear that you feel your wife received the best possible care when she was with us and that you had peace of mind leaving…read more
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Review from Joan R (Daughter of Resident) published on 4 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum went to Crossley House in February due to her frailty and not able to look after herself at home. She has been well looked after, and unfortunately, due to her lack of sight as sometimes found it difficult to respond to her carers as obviously can't put a face to them. Her carers have been very
considerate and lovely towards her. She has had a few health problems since going into Crosslet, but her carers have dealt with them quickly and efficiently and got the help she required. I am more than happy for Mum to stay at Crossley as it gives her family peace of mind she is well cared for.
Reply from Amanda Barnes, Customer Service Adviser at Crossley House Care Home
We appreciate you taking the time to leave us your comments. It is nice to hear that you feel your mum is well cared for in our home. Thank you for choosing Crossley House for your Mums stay.
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Review from Nick T (Son of Resident) published on 12 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Without exception, we found the whole team at Crossley House Care Home caring, very capable and professional. The environment is conducive to a calm but fun place where those that need it can be cared for and live out their last years in comfort and dignity. Well done, you make a difficult job look
easy. You have my family's heartfelt thanks.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Crossley House Care Home
Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is well cared for. Thank you for choosing us.
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Review from Janis A (Daughter of Resident) published on 12 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and friendliness shown to my mum in the short time she was there was exceptional. Everyone was so kind to my mum and my family at this awful time, I am forever grateful.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Crossley House Care Home
Thank you for taking the time to leave us a review. We are so sorry for your loss but hope you are able to take some comfort in knowing that your mum was well cared for in her time with us at Crossley…read more
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Review from Brenda M (Daughter of Resident) published on 3 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sadly, my mum has recently passed away after a two year stay.
The care and love that have been shown to her was exceptional.
I have found the staff to always be friendly with a smile and cannot thank them enough for their care.
Reply from Amanda Barnes, Customer Service Adviser at Crossley House Care Home
Thank you for taking the time to leave your review. We are sorry for your loss, please accept our condolences. It is nice to hear that you found the staff friendly and smiley. Hopefully, you will go…read more
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Review from David M (Son of Resident) published on 25 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved my father into Crossley House Care Home in November 2021. We chose Crossley as my father-in-law had spent four happy, cared-for and safe years there.
My father had been reluctant to leave his own home but his needs were too great to be served by the care he could receive there. The transition
was quick, efficient, caring and friendly. He settled in within days and immediately began to enjoy the company of staff and other residents. His room was large, light and airy and had been decorated immediately prior to his arrival.
The quality of the food and the frequency of it really suited my father. He was always complimentary about it.
There were frequent activities, which he took part in and enjoyed.
Our communication with the staff was easy and friendly. All staff we encountered were friendly and helpful, but particular mention must be given to the deputy manager and the senior carer. Both are exceptional.
We have absolutely no hesitation in recommending the home.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Crossley House Care Home
Thank you for your feedback. We are so glad to hear that your father enjoyed the company, food and activities at Crossley House. It is always so nice to hear our staff described as "exceptional", I…read more
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Review from John S (Brother of Resident) published on 1 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent care, staff considerate and understanding.
Admission for social services review and report.
Reply from Amanda Barnes, Customer Service Adviser at Crossley House Care Home
We appreciate you taking the time to leave us your comments, lovely to hear that you have found our care to be excellent and our staff considerate and understanding.
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Review from Beverly C (Daughter of Resident) published on 8 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The whole process was amazing, from the first point of contact when choosing a home to dad passing away. Every member of staff was exceptionally professional and friendly towards our dad they made him so comfortable in the last months of his life whilst adhering to Covid restrictions they were a great
help to ourselves, especially at the end. Please pass on our sincere gratitude and thanks.
Reply from Amanda Barnes, Customer Service Adviser at Crossley House Care Home
We appreciate you taking the time to leave us your comments. It is lovely to hear that you feel Dad was well looked after in the last months of his life and hopefully you will go away from this…read more
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Review from B F (Resident) published on 7 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Nice, clean home. I have made some friends and staff friendly. I often go to the bar for a drink and quiz. We play games. My clothes are nice and clean.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Crossley House Care Home
Thank you for taking the time to leave your review. We are glad to hear you are making friends and enjoy the pub quiz. Please let us know if there is anything else we can do to make your stay as…read more
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Review from Ros B (Daughter of Resident) published on 7 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was admitted to Crossley House with dementia and after a series of falls at home which had resulted in hospital stays. In the previous few months, she had become increasingly agitated and distressed.
I found the care home staff to be very good with Mum. They took a number of steps to settle
her into the new environment of the home and to provide the reassurance she needed. They were really good about trying different things to soothe her when she was agitated. In the conditions of the pandemic, they made it really easy for me to keep in touch with Mum by phone. They were also really helpful around the little practical things, like advising me on what things that Mum needed when she was transferred to the home from hospital just at a time when we were in lockdown.
Sadly, Mum's stay was only a few months before she passed away. However, I was pleased that for her last few months she had been in such a reassuring and cheerful environment.
Reply from Melanie Cope, Customer Service Adviser at Crossley House Care Home
We want to take a moment to thank you so much for taking your time to leave us such a touching, personalised and wonderful review. We are so deeply sorry for your loss, however, we are glad to hear…read more
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Review from J F (Daughter of Resident) published on 4 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mum died peacefully in Crossley House on January 31st 2021. The end of life was made more bearable by the care and support from all members of staff. Mum had dementia, so the last year was made difficult by not being able to see her as much as we would have liked. We kept in touch by phone, Zoom,
window and Pod. Visits all well supervised by caring staff. As a family, we felt Mum was in a secure, safe and caring environment. The home is bright, clean and always a nice buzz about the place. Mum loved the meals, and in her short time, made friends with residents and staff who we know came to care for her in her short time there. We would like to say thank you to all staff for their care and professionalism, and a special thank you to two particular members of staff for their care and support in the last few days of Mum's life.
Reply from Emily Wilson, Customer Advisor on behalf of the team at Crossley House Care Home
Thank you so much for your kind words, we really appreciate receiving your lovely feedback. We are so sorry for the loss of your mum, please accept our condolences. We are so pleased that she was…read more
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Review from C S (Daughter of Resident) published on 3 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment Mum became unwell all the staff at Crossley House were lovely, both towards Mum and all her family. Keeping us well informed at all times how Mum was, allowing visits to see her when needed. Everybody showed nothing but care and compassion towards both Mum and us. I have nothing but
gratitude and thanks to everyone at Crossley House.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Crossley House Care Home
Thank you for taking the time to leave us a review. We are glad we were able to support both you and your family through this. Hopefully, you will go away from this feeling like your loved one…read more
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Review from Gaynor V (Daughter of Resident) published on 24 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum has been a resident at Crossley House since December 2020. Due to lockdown and the restrictions on care home visits we can’t visit the care home like we would love to do so we have relied on pod visits and FaceTime calls, all of which the staff do with pleasure. Every member of staff, who ever
you speak to, are so helpful and kind. They keep us up to date with anything relating to Mum and when we FaceTime they are on hand to assist if Mum needs them, always nice to Mum and with a smile on their face. The Facebook page is a great way for family members to see what activities the residents have been doing. This week we received a lovely card through the post which Mum had made for her daughters it had a lovely knitted love heart and a mother/daughter quote. It was so lovely and made us all cry! We can’t thank the staff enough for all they do, especially under these difficult conditions. We might not be able to go and visit properly just yet but we can’t wait until we can!
Reply from Alison Horridge, Customer Advisor on behalf of the team at Crossley House Care Home
Thank you for your lovely review. It's always nice to hear from family members who feel their loved one is happy in our care. We are glad that we have been able to help you keep in touch with Mum…read more
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Review from Sally W (Daughter of Resident) published on 24 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Care homes get such a bad press, my Mum went into Crossley House in December, none of us knew what to expect. It was a pleasant surprise. She got such a lovely warm welcome, staff put her and me at ease and did their very best to ensure that as much communication could be had between my mum and her
family, during the second peak of the pandemic. She was helped to settle in and nothing was too much trouble. She has been treated with the utmost care, respect and dignity and the staff are amazing. Her room is lovely, she has all the facilities she needs, and the staff go out of their way to make the residents feel special, whilst at the same time maintaining a good level of professionalism. Pod visits have been great (when allowed by PHE) and they have been scheduled efficiently. I have to mention the food, as my mum does regularly - it is top-notch! My mum loves it at Crossley House. Would I recommend Crossley House - yes I would, without a shadow of a doubt. Thank you to an amazing team.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Crossley House Care Home
Thank you for your lovely review. We are so glad to be able to help you and your mum communicate in such difficult times. It is always nice to hear from family members feeling like their loved one is…read more
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Review from Bethany L (Granddaughter of Resident) published on 24 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Warm and lovely welcome for when my nan first arrived. Caring staff and nothing is ever too much for the staff, even down to the FaceTime calls and phone calls in lockdown. Forever grateful for the care you provide.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Crossley House Care Home
Thank you for your review. We are happy to be able to help you keep in touch with your nan through these difficult times and that you feel she is well cared for. Thank you again.
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Review from Julie L (Daughter of Resident) published on 23 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic care home. They treat my mum as if they were her family. Very reassuring during these testing times, very accommodating to us, as a family, when visiting in the pod. Especially when she recently had a Birthday, a cake and birthday banners were presented to her - it really made our day and
hers. Thank you Crossley House.
Reply from Emily Wilson, Customer Advisor on behalf of the team at Crossley House Care Home
Thank you for your lovely review, we really appreciate you taking the time to leave us your kind feedback. We are so pleased that you are happy with the service Crossley House is providing for your…read more
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Review from Janet K (Sister of Resident) published on 7 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I cannot comment on value for money as I don't know how much my sister pays for her care. Before the pandemic, I visited every week. I cannot fault the facilities and her care. She has nothing but praise for the staff. She is always dressed lovely and her room is always clean.
Reply from Stephen Rondel, Customer Advisor on behalf of the team at Crossley House Care Home
Thank you for your praise. We really appreciate you taking the time to leave us such lovely comments.
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Review from J F (Son of Resident) published on 21 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are friendly and welcoming. They treat Mum with respect and address her appropriately. The home is always clean and odour free. Staff acknowledge Mum's preferences and endeavour to meet them. Food seems good, although Mum would complain even if it was cooked by a top chef. As we live some distance
away, they are good at keeping us up to date.
Reply from Emily Wilson, Customer Services Adviser at Crossley House Care Home
Thank you for your kind words. We are very happy to hear you can feel at ease with your Mum in our care. Please let us know if there is anything more we can do to make your Mum's stay as comfortable…read more
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Review from L G (Brother of Resident) published on 17 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My eldest brother suffers from dementia. He has been a resident for four years. The first year was difficult for both him and the staff. The perseverance of the staff with care and patience paid dividends and I am fully satisfied with both the service and treatment shown to him.
Reply from Greta Narbutaityte, Customer Adviser at Crossley House Care Home
We are very happy to hear you are satisfied with the quality of our care. Thank you for taking the time to leave us such lovely comments.
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Review from Pauline H (Daughter of Resident) published on 7 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in the home for over 3 years, she has been on end of life for a few months.
We as a family can’t praise the staff enough, nothing is too much trouble we ring every day and recently we have been able to videocall due to not been able to go in, because of the Coronavirus.
The home is
excellent, clean, and very caring,
I wish I could name everyone but they are all fantastic, so good with mum nothing is too much trouble.
I will just mention the activity organisers, just this week they had someone singing outside the home at the windows where residents could hear, this was fantastic for them, also playing songs to mum that she can reminisce.
Thank you so much.
You are all great.
Reply from Greta Narbutaityte, Customer Adviser at Crossley House Care Home
Thank you for trusting us with your mothers care, we really appreciate the kind feedback.
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Current Review Score: 9.8 (9.819)

Overview of Review Score

The Review Score of 9.8 (9.819) out of 10 for Crossley House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 39 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.819 for Crossley House Care Home is calculated as follows: ( (382 Excellents x 5) + (80 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 464 Ratings = 4.819
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Crossley House Care Home is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 39 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Jun 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 06 Oct 2025

Spacious rooms available for permanent and short stay. We have a choice of lounges to relax in, a hair and beauty salon. Our landscaped gardens are surrounded by mature trees and perfect for taking a gentle stroll.

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Awards / Recognitions (7)

Meet the Team (0)

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