
pleasant, welcoming and safe care home for my dad's recent respite stayDeborah M(Daughter of Resident/Service User)

This is an amazing care home. The staff are lovely and caring. It is run very wellP H(Son of Resident/Service User)

Very pleasant staff who were always pleasant and polite. Couldn't do enough for mum.A P(Son of Resident/Service User)

pleasant, welcoming and safe care home for my dad's recent respite stayDeborah M(Daughter of Resident/Service User)

This is an amazing care home. The staff are lovely and caring. It is run very wellP H(Son of Resident/Service User)

Very pleasant staff who were always pleasant and polite. Couldn't do enough for mum.A P(Son of Resident/Service User)

Crossley House offers both long and short term stays, warmly welcoming anyone in need of residential care, including those living with dementia, Huntington’s or Parkinson’s.
Located close to the village of Thornton, the home boasts excellent accommodation and facilities including pleasant and spacious interiors, private gardens, a hairdressing and beauty salon and excellent social areas. All bedrooms come with en-suite facilities and premier rooms are also available for those looking for...
Care Provided by Crossley House Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 58 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.
The price(s) shown are provided by the care home. Contact Crossley House Care Home for full pricing details and T&Cs.
Contact Crossley House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Bupa Care Homes
- Private Owned
Person in charge
- Julie Allen (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (58)
- Single Rooms with ensuite Wet Room (4)
Visiting
- Bradford’s many attractions, such as the National Science and Media Museum, are just 10 minutes away and there’s a bus stop right outside. Lister Park and water gardens are close by, and Salts Mill and Oakwell Hall (a museum furnished as a 1960s home, which is great for reminiscence) are both in easy reach.
Parking
- Parking available onsite
Crossley House Care Home Reviews (113)
Crossley House Care Home has a Review Score of 9.9 (9.862) out of 10, based on 42 reviews in the last 2 years.
Over all time Crossley House Care Home has 113 reviews.
My father died on 17 January at Crossley House, after a year's residence. He was not the easiest of people during this period, but throughout - and especially towards the end of his life - the care he received was exemplary. How on earth the Home has been assessed as Requiring Improvement is beyond me. The staff were kind, professional and did everything they could to make him as comfortable as possible. Liaison with the family was good. I cannot praise their efforts enough. My mother is still a resident and is receiving a high, sympathetic standard of care.
So sorry to hear of your loss, please accept our condolences. Thank you for your review and kind words. I hope that in time when you and your mother look back on the time that your dad was with us it gives you comfort knowing that he was well cared for.
My wife was a resident for over seven years with Alzheimer's. The care and attention was top class. The family was sure that this helped to prolong her life.
So sorry to hear of your loss, please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
My friend has become more confident and her health has improved greatly since moving into Crossley House where she receives personalised care and attention. Her room is beautiful, clean and she was encouraged to make her room personal fetching in pictures, ornaments etc, that means a lot and have sentimental value to my dear friend. The staff are polite and engaging and can not do enough, a real credit to the management team and the home. the meals are wonderful. There is a salon and a bar for all to use with friends and family. A beautiful place to be.
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
Water jugs not changed daily. Bed tray tables not emptied and cleaned daily. Flower vases allowed to dry out or flowers droop over. Creams and lotions for hands not always wiped out of handles and doors. Internal bell nearly always ringing and doesn't appear to be enough staff around quite frequently, especially 5pm onwards. You can visit and sometimes not see any staff anywhere. Security numbers only changed once in 18 months.
Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.
A wonderful, open environment with beautiful decor and furniture, furnishings that could adorn a 5-star hotel. The home has friendly, approachable staff with a manager for whom nothing is too much trouble and makes you instantly feel at ease. My friend feels completely at home and enjoys a variety of activities as well as chatting with friends in the comfortable lounges.
Thank you for your review and kind words about our staff. I'm so glad to hear that your friend is enjoying the activities and that she is settled and feels at home.
The care staff do what they can. There is not always the support of management. Short staffed most of the time or two new starters together and they do not know the residents or their needs. Not always amenable. Dining room is not always set up or the correct menu displayed. Standard of cleanliness is not always good. Overall satisfactory, but many improvements could be made in many of the above comments.
Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.
Since my wife came to live at Crossley House in March 2016 I would like to say that the standards overall have gone down. It now seems to be stabilising somewhat.
Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.
This is the first time I've seen Mum smile and laugh for years. Before she came in she had told carers she didn't want to live. What a change. I can't thank staff enough.
Thank you for your review. This must make you feel so much better knowing that your mum is happy and well looked after.
The staff are super efficient and do their job very well but due to being so overstretched, I feel the residents are suffering because of this.
However, this is my only concern for Crossley House. I am happy with every other aspect.
Please sort staffing levels out.
Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their staffing levels and service. However, we are very pleased you're happy with all the other services within the home. The Bupa Customer Care Team.
Crossley House made my uncle feel welcome, safe and secure. The staff were always friendly and nothing was too much trouble. The home was always clean, tidy and well decorated. The food was great and uncle ate well, enjoying his food. (This was something we struggled with at home.) I would recommend this home to anyone looking for a great place to live for a relative.
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Mum is new to Crossley House. I feel confident she is in a safe/friendly caring environment. As a family, we are happy with level of care and facilities including staff and management who always seem happy to solve any problems/queries. More importantly Mum is happy and content. A true weight lifted knowing she has the right care.
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
During my residence at Crossley House everything has been very satisfactory and there has been a very steady, kindly, thoughtful care all the time. Conversation with staff and other residents pleasant and free and helpful.
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
In my view things are very good indeed.
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 27 June 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
2 Bed Vacancies
Posted: 29 July 2026Spacious rooms available for permanent and short stay. We have a choice of lounges to relax in, a hair and beauty salon. Our landscaped gardens are surrounded by mature trees and perfect for taking a gentle stroll.
News (3) & Events (0)
- 20 May 2026
Residents at Crossley House Bupa Care Home have enjoyed a fun filled day out after taking their first ever trip to a local bowling alley. This February, five residents from...
- 20 May 2026
Marjorie Grange, a resident at Crossley House Bupa Care Home, paid a visit to St Luke’s Hospital, where she was based during her nurse training many years ago. The team...
- 19 Mar 2025
Crossley House Bupa Care Home recently hosted a celebration for beloved resident, Sally Slaven, to mark her 102nd birthday. Carers and staff at Crossley House wanted to plan something special...
There are no upcoming events for Crossley House Care Home.
Awards / Recognitions (8)
- 30 Jan 2026Recipient: Bupa Care Homes
- 31 Jan 2025Recipient: Bupa Care Homes
- 28 Feb 2023Recipient: Bupa Care Homes
Accreditations
There are no accreditations posted yet for Crossley House Care Home.
Meet the Team (0)
There are no Team Members posted yet.
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