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Crossley House Care Home

885 Thornton Road, Bradford, West Yorkshire BD8 0HH
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pleasant, welcoming and safe care home for my dad's recent respite stayDeborah M(Daughter of Resident/Service User)
Crossley House Care Home, Bradford
This is an amazing care home. The staff are lovely and caring. It is run very wellP H(Son of Resident/Service User)
Crossley House Care Home, Bradford
Very pleasant staff who were always pleasant and polite. Couldn't do enough for mum.A P(Son of Resident/Service User)
Crossley House Care Home, Bradford

Crossley House offers both long and short term stays, warmly welcoming anyone in need of residential care, including those living with dementia, Huntington’s or Parkinson’s.

Located close to the village of Thornton, the home boasts excellent accommodation and facilities including pleasant and spacious interiors, private gardens, a hairdressing and beauty salon and excellent social areas. All bedrooms come with en-suite facilities and premier rooms are also available for those looking for...  

Care Provided by Crossley House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 58 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,125From £1,240
Residential Dementia CareFrom £1,175From £1,295

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Contact Crossley House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Julie Allen (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (58)
  • Single Rooms with ensuite Wet Room (4)

Visiting

  • Bradford’s many attractions, such as the National Science and Media Museum, are just 10 minutes away and there’s a bus stop right outside. Lister Park and water gardens are close by, and Salts Mill and Oakwell Hall (a museum furnished as a 1960s home, which is great for reminiscence) are both in easy reach.

Parking

  • Parking available onsite

Crossley House Care Home Reviews (113)

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9.9

Crossley House Care Home has a Review Score of 9.9 (9.862) out of 10, based on 42 reviews in the last 2 years. Over all time Crossley House Care Home has 113 reviews.

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Review from Ian H (Son of Resident) published on 15 February 2018 Submitted via Website
Overall Experience

My father died on 17 January at Crossley House, after a year's residence. He was not the easiest of people during this period, but throughout - and especially towards the end of his life - the care he received was exemplary. How on earth the Home has been assessed as Requiring Improvement is beyond me. The staff were kind, professional and did everything they could to make him as comfortable as possible. Liaison with the family was good. I cannot praise their efforts enough. My mother is still a resident and is receiving a high, sympathetic standard of care.

Reply from Jayne Duck, Customer Services Administrator at Crossley House Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review and kind words. I hope that in time when you and your mother look back on the time that your dad was with us it gives you comfort knowing that he was well cared for.

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Review from Alan C (Husband of Resident) published on 31 January 2018 Submitted via Postal Card
Overall Experience

My wife was a resident for over seven years with Alzheimer's. The care and attention was top class. The family was sure that this helped to prolong her life.

Reply from Jayne Duck, Customer services administrator at Crossley House Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

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Review from Charles H (Friend of Resident) published on 29 January 2018 Submitted via Website
Overall Experience

My friend has become more confident and her health has improved greatly since moving into Crossley House where she receives personalised care and attention. Her room is beautiful, clean and she was encouraged to make her room personal fetching in pictures, ornaments etc, that means a lot and have sentimental value to my dear friend. The staff are polite and engaging and can not do enough, a real credit to the management team and the home. the meals are wonderful. There is a salon and a bar for all to use with friends and family. A beautiful place to be.

Reply from Jayne Duck, Customer services administrator at Crossley House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

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Review from Steve M (Friend of Resident) published on 8 November 2017 Submitted via Postal Card
Overall Experience

Water jugs not changed daily. Bed tray tables not emptied and cleaned daily. Flower vases allowed to dry out or flowers droop over. Creams and lotions for hands not always wiped out of handles and doors. Internal bell nearly always ringing and doesn't appear to be enough staff around quite frequently, especially 5pm onwards. You can visit and sometimes not see any staff anywhere. Security numbers only changed once in 18 months.

Reply from Jayne Duck, Customer services administrator at Crossley House Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.

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Review from Alison W (Friend of Resident) published on 27 October 2017 Submitted via Postal Card
Overall Experience

A wonderful, open environment with beautiful decor and furniture, furnishings that could adorn a 5-star hotel. The home has friendly, approachable staff with a manager for whom nothing is too much trouble and makes you instantly feel at ease. My friend feels completely at home and enjoys a variety of activities as well as chatting with friends in the comfortable lounges.

Reply from Jayne Duck, Customer Services Administrator at Crossley House Care Home

Thank you for your review and kind words about our staff. I'm so glad to hear that your friend is enjoying the activities and that she is settled and feels at home.

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Review from Annette T (Granddaughter of Resident) published on 5 September 2017 Submitted via Postal Card
Overall Experience

The care staff do what they can. There is not always the support of management. Short staffed most of the time or two new starters together and they do not know the residents or their needs. Not always amenable. Dining room is not always set up or the correct menu displayed. Standard of cleanliness is not always good. Overall satisfactory, but many improvements could be made in many of the above comments.

Reply from Jayne Duck, Customer Services Administrator at Crossley House Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.

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Review from Paul Francis S (Husband of Resident) published on 21 August 2017 Submitted via Postal Card
Overall Experience

Since my wife came to live at Crossley House in March 2016 I would like to say that the standards overall have gone down. It now seems to be stabilising somewhat.

Reply from Jayne Duck, Customer Services Administator at Crossley House Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.

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Review from Paul D (Son of Resident) published on 21 August 2017 Submitted via Postal Card
Overall Experience

This is the first time I've seen Mum smile and laugh for years. Before she came in she had told carers she didn't want to live. What a change. I can't thank staff enough.

Reply from Jayne Duck, Customer Services Administator at Crossley House Care Home

Thank you for your review. This must make you feel so much better knowing that your mum is happy and well looked after.

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Review from K MG (Granddaughter of Resident) published on 18 May 2017 Submitted via Postal Card
Overall Experience
Staffing levels are extremely low and very concerning. Medication given late is the bigger concern to me.
The staff are super efficient and do their job very well but due to being so overstretched, I feel the residents are suffering because of this.
However, this is my only concern for Crossley House. I am happy with every other aspect.

Please sort staffing levels out.

Reply from Simone Berkeley, Customer Service Advisor at Crossley House Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their staffing levels and service. However, we are very pleased you're happy with all the other services within the home. The Bupa Customer Care Team.

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Review from C C (Niece of Resident) published on 16 June 2016 Submitted via Postal Card
Overall Experience

Crossley House made my uncle feel welcome, safe and secure. The staff were always friendly and nothing was too much trouble. The home was always clean, tidy and well decorated. The food was great and uncle ate well, enjoying his food. (This was something we struggled with at home.) I would recommend this home to anyone looking for a great place to live for a relative.

Reply from Lydia Waller, Customer Service Administrator at Crossley House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Lesley B (Daughter of Resident) published on 7 June 2016 Submitted via Postal Card
Overall Experience

Mum is new to Crossley House. I feel confident she is in a safe/friendly caring environment. As a family, we are happy with level of care and facilities including staff and management who always seem happy to solve any problems/queries. More importantly Mum is happy and content. A true weight lifted knowing she has the right care.

Reply from Rose Pickering, Customer Service Administrator at Crossley House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from M B (Resident / Service User) published on 3 June 2016 Submitted via Postal Card
Overall Experience

During my residence at Crossley House everything has been very satisfactory and there has been a very steady, kindly, thoughtful care all the time. Conversation with staff and other residents pleasant and free and helpful.

Reply from Rose Pickering, Customer Service Administrator at Crossley House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Denis F (Resident / Service User) published on 1 June 2016 Submitted via Postal Card
Overall Experience

In my view things are very good indeed.

Reply from Rose Pickering, Customer Service Administrator at Crossley House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 June 2018
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 29 July 2026

Spacious rooms available for permanent and short stay. We have a choice of lounges to relax in, a hair and beauty salon. Our landscaped gardens are surrounded by mature trees and perfect for taking a gentle stroll.

News (3) & Events (0)

News
  • 20 May 2026

    Residents at Crossley House Bupa Care Home have enjoyed a fun filled day out after taking their first ever trip to a local bowling alley. This February, five residents from...

  • 20 May 2026

    Marjorie Grange, a resident at Crossley House Bupa Care Home, paid a visit to St Luke’s Hospital, where she was based during her nurse training many years ago. The team...

  • 19 Mar 2025

    Crossley House Bupa Care Home recently hosted a celebration for beloved resident, Sally Slaven, to mark her 102nd birthday. Carers and staff at Crossley House wanted to plan something special...

Upcoming Events

There are no upcoming events for Crossley House Care Home.

Awards / Recognitions (8)

  • 30 Jan 2026Recipient: Bupa Care Homes
  • 31 Jan 2025Recipient: Bupa Care Homes
  • 28 Feb 2023Recipient: Bupa Care Homes

Accreditations

There are no accreditations posted yet for Crossley House Care Home.

Meet the Team (0)

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