Crossley House Care Home

My father died on 17 January at Crossley House, after a year's residence. He was not the easiest of people during this period, but throughout - and especially towards the end of his life - the care he received was exemplary. How on earth the Home has been assessed as Requiring Improvement is beyond me. The staff were kind, professional and did everything they could to make him as comfortable as possible. Liaison with the family was good. I cannot praise their efforts enough. My mother is still a resident and is receiving a high, sympathetic standard of care.

My wife was a resident for over seven years with Alzheimer's. The care and attention was top class. The family was sure that this helped to prolong her life.

My friend has become more confident and her health has improved greatly since moving into Crossley House where she receives personalised care and attention. Her room is beautiful, clean and she was encouraged to make her room personal fetching in pictures, ornaments etc, that means a lot and have sentimental value to my dear friend. The staff are polite and engaging and can not do enough, a real credit to the management team and the home. the meals are wonderful. There is a salon and a bar for all to use with friends and family. A beautiful place to be.

Water jugs not changed daily. Bed tray tables not emptied and cleaned daily. Flower vases allowed to dry out or flowers droop over. Creams and lotions for hands not always wiped out of handles and doors. Internal bell nearly always ringing and doesn't appear to be enough staff around quite frequently, especially 5pm onwards. You can visit and sometimes not see any staff anywhere. Security numbers only changed once in 18 months.

A wonderful, open environment with beautiful decor and furniture, furnishings that could adorn a 5-star hotel. The home has friendly, approachable staff with a manager for whom nothing is too much trouble and makes you instantly feel at ease. My friend feels completely at home and enjoys a variety of activities as well as chatting with friends in the comfortable lounges.

The care staff do what they can. There is not always the support of management. Short staffed most of the time or two new starters together and they do not know the residents or their needs. Not always amenable. Dining room is not always set up or the correct menu displayed. Standard of cleanliness is not always good. Overall satisfactory, but many improvements could be made in many of the above comments.

Since my wife came to live at Crossley House in March 2016 I would like to say that the standards overall have gone down. It now seems to be stabilising somewhat.

This is the first time I've seen Mum smile and laugh for years. Before she came in she had told carers she didn't want to live. What a change. I can't thank staff enough.

Please sort staffing levels out.

Crossley House made my uncle feel welcome, safe and secure. The staff were always friendly and nothing was too much trouble. The home was always clean, tidy and well decorated. The food was great and uncle ate well, enjoying his food. (This was something we struggled with at home.) I would recommend this home to anyone looking for a great place to live for a relative.

Mum is new to Crossley House. I feel confident she is in a safe/friendly caring environment. As a family, we are happy with level of care and facilities including staff and management who always seem happy to solve any problems/queries. More importantly Mum is happy and content. A true weight lifted knowing she has the right care.

During my residence at Crossley House everything has been very satisfactory and there has been a very steady, kindly, thoughtful care all the time. Conversation with staff and other residents pleasant and free and helpful.

In my view things are very good indeed.