Sunnyview House Care Home

Manorfield, (off Beeston Road), Beeston, Leeds LS11 8QB

Sunnyview House Care Home, Leeds, West Yorkshire
Sunnyview House Care Home, Leeds, West Yorkshire
Sunnyview House Care Home, Leeds, West Yorkshire

At Sunnyview House, care plans are carefully tailored to provide a high standard of individualised care in a warm and welcoming setting. Residential, nursing and dementia care is available for short or long term requirements.

This purpose built home offers spacious and comfortable accommodation within pleasant surroundings. All bedrooms are tastefully furnished and have ensuite facilities, while premium bedrooms allow a larger living space with their own front door and garden. Residents have access to a range of facilities such as a cinema and bar, sweet shop, cafe, a wellness/physiotherapy suite and the internet. Visitors can be welcomed into the homes own social 'hub' areas where refreshments are available.

A delicious menu is provided by the homes experienced chef, who ensures all meals are tailored to individual tastes and requirements. Residents can also enjoy out of hours snacks and drinks from the Bupa Night Bite menu.

An active and social lifestyle is strongly encouraged at Sunnyview and friends and family are always welcome to join in the fun.

Group: Bupa Care Homes

Person in charge: Alison Bulmer (General Manager)

Local Authority / Social Services: Leeds City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 84 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Admission Information: Ages 40+.

Single Rooms: 84

Rooms with ensuite WC: 84

Facilities & Services: Respite Care • Separate Dementia Care Unit • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Sunnyview House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.8 Sunnyview House Care Home has a Review Score of 8.8 (8.786)

The Review Score of 8.8 (maximum of 10) for Sunnyview House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Sunnyview House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.488 for Sunnyview House Care Home is calculated as follows: ( (49 Excellents x 5) + (29 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 84 Ratings = 4.488

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.298 Points relating to the number of positive Reviews for Sunnyview House Care Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 16.8 positive Reviews (84 registered maximum number of service users ÷ 5). 5 Reviews ÷ 16.8 Target = 0.298

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Sunnyview House Care Home?

  • Extremely LIKELY
    6
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Sunnyview House Care Home

  • Daughter of Resident/Service User
    3
  • Son of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • Niece of Resident/Service User
    1

Staff are lovely. They treat residents with care and respect and dignity and look and act professionally. They are always available to talk to.

My mother and other residents love walking. It would be lovely to have a long, winding path from the back garden area to the front - cutting through all the hedges with benches along the way and a larger patio area in the middle.

How likely would you be to recommend Sunnyview House Care Home? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Natalie Krisman, Customer Care Team at Sunnyview House Care Home responded to this review on 01 Aug 2017:

Thank you for your review. We are really pleased your mother's experience has been a positive one and we will share your comments with the home's manager - Bupa Customer Care Team.

Every time I go to visit I cannot believe the true luxury of the place eg. its clean fresh smell, the friendly staff - nothing seems to be too much trouble to them. I wish, when my time comes, to be looked after in this home - I hope I am one of the lucky ones.

How likely would you be to recommend Sunnyview House Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Jayne Duck, Customer services administator at Sunnyview House Care Home responded to this review on 24 Jul 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments on our home and will share your comments with the home’s manager.

The overall standard of this care home is excellent. We have however noticed that the list of activities posted in the lift really only applies to the ground floor (residential users). My mum is on the 1st floor which is for dementia residents. We feel that these residents should be entitled to the same entertainment programme as they need stimulating. They are very short staffed on Harewood and Chester and the carers are not able to give as much attention to the residents as they would like to be able to.
A lot of the time the residents are just sat in front of the tv in the living room as the poor staff are run ragged assisting with feeding, bathing etc. My father was in this same care home in 2011 when the home was with the previous care provider. The standard was much better and the staffing levels were much higher. We have also noticed that the meals are very similar every day. My mum just wants to sleep all the time as she has nobody to interact with, we all work full time.

How likely would you be to recommend Sunnyview House Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Poor

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Jayne Duck, Customer Services Administrator at Sunnyview House Care Home responded to this review on 06 Jul 2017:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.

My Grandma is a resident on the Harewood unit and has dementia. The carers at Sunnyview House do an amazing job with the resources they have. They always keep us updated with my grandmother's care plan and nothing is too much trouble.
However, I feel that the unit is very understaffed. The dementia residents can be very demanding and the staff just do not have the time to spend quality, one on one time with the residents, which I feel they would benefit from.
There are not enough activities on the dementia unit for the residents. The lower floor of the home has daily activities but these don't always seem to be accessible to the residents on the dementia floor. It almost feels that they are forgotten slightly. I know my grandma would benefit from more stimulating activities.
I have also noticed that since the home was taken over by Bupa, the food menu has deteriorated. This needs reviewing.

How likely would you be to recommend Sunnyview House Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Poor

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Jayne Duck, Customer Services Administrator at Sunnyview House Care Home responded to this review on 06 Jul 2017:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.

We are very pleased with Sunnyview House Care Home. It is a well-managed care and nursing home.
The staff and management provide excellent care and dignity.
I am always greeted on my visits by helpful and smiling staff. Nothing appears too much trouble to the staff. However, I think they could do with more staff for the demands that are placed upon them.
I also have to say that I did have some reservations when a change of ownership to BUPA was first aired, but my fears have proved groundless, as the transition in my eyes, has been a seamless operation. This is a credit to the professionalism to all members of Sunnyview House Care Home and the BUPA transition team.

How likely would you be to recommend Sunnyview House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Sunnyview House Care Home responded to this review on 25 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Very pleased so far with the care my mum has been receiving since moving into the care home 6 weeks ago. Sunnyview has a lovely atmosphere and all the staff are very caring and really seem to enjoy their work. Visiting is always a pleasant experience and I have no concerns when leaving my mum.

How likely would you be to recommend Sunnyview House Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Rose Pickering, Customer Service Administrator at Sunnyview House Care Home responded to this review on 21 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

When you walk through the door, the home resembles a 5 star hotel, beautiful decor, immaculately maintained with professional and welcoming staff.

My Mum has settled really well into her new home and this is a testament to the standard of the home environment and the care and friendliness of the staff. They are a credit to the care profession and have made a real difference to my Mums quality of life whilst suffering from a challenging condition.

I would recommend the home to anyone needing a high-quality service, the home environment and the attitudes of the care staff set the bar for how all Dementia care should be.

How likely would you be to recommend Sunnyview House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Rose Pickering, Customer Service Administrator at Sunnyview House Care Home responded to this review on 21 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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