Sunnyview House Care Home

My wife visits daily and seems happy to leave her mum there, she knows that she is safe. Having that feeling is priceless.

Games, plus activities for children. Very caring staff.

My husband is well looked after and respected and all his family are so grateful many thanks.

My Mum recently celebrated her 90th birthday at Sunnyview. The care home provided a buffet, birthday cake and a decorated room that we could use for a family party. My Mum was delighted as she had no idea about the party. The effort and consideration taken by the staff to make this a special day was fantastic. It allowed us to celebrate Mum's birthday and make some lovely memories.

It is a lovely home, and we feel fortunate that mum was looked after there. We could visit at any time. Mum was well cared for by the staff. We were well supported as relatives. There were not enough staff, especially the night mum died, though the ones on duty were excellent under the circumstances. There was a faster changeover of staff when the owners took over, which was difficult. Staff that knew mum well were leaving, and the changes were a bit disorientating. Overall, mum was loved and cared for well by the staff that did know her.

I have been a resident here for 6 years and on the whole, have found most things satisfactory. On the odd occasion when something has gone wrong, it is soon resolved by the staff when it is brought to their attention.

Everything's fabulous.

My experience of Sunny View House initially was excellent, but in the past few months, there have been slight changes in staff i.e moved upstairs or left which to the residents is a little upsetting, the staff have been excellent but the new staff we have yet to get to know.

They have been wonderfully supportive at all times. Everyone looks after her from the chef, maintenance man, housekeeper, carer, nurse, unit manager, receptionist etc.

Staff are lovely. They treat residents with care and respect and dignity and look and act professionally. They are always available to talk to.

My mother and other residents love walking. It would be lovely to have a long, winding path from the back garden area to the front - cutting through all the hedges with benches along the way and a larger patio area in the middle.

Every time I go to visit I cannot believe the true luxury of the place eg. its clean fresh smell, the friendly staff - nothing seems to be too much trouble to them. I wish, when my time comes, to be looked after in this home - I hope I am one of the lucky ones.

I have also noticed that since the home was taken over by Bupa, the food menu has deteriorated. This needs reviewing.

A lot of the time the residents are just sat in front of the tv in the living room as the poor staff are run ragged assisting with feeding, bathing etc. My father was in this same care home in 2011 when the home was with the previous care provider. The standard was much better and the staffing levels were much higher. We have also noticed that the meals are very similar every day. My mum just wants to sleep all the time as she has nobody to interact with, we all work full time.

I also have to say that I did have some reservations when a change of ownership to BUPA was first aired, but my fears have proved groundless, as the transition in my eyes, has been a seamless operation. This is a credit to the professionalism to all members of Sunnyview House Care Home and the BUPA transition team.

When you walk through the door, the home resembles a 5 star hotel, beautiful decor, immaculately maintained with professional and welcoming staff.

My Mum has settled really well into her new home and this is a testament to the standard of the home environment and the care and friendliness of the staff. They are a credit to the care profession and have made a real difference to my Mums quality of life whilst suffering from a challenging condition.

I would recommend the home to anyone needing a high-quality service, the home environment and the attitudes of the care staff set the bar for how all Dementia care should be.

Very pleased so far with the care my mum has been receiving since moving into the care home 6 weeks ago. Sunnyview has a lovely atmosphere and all the staff are very caring and really seem to enjoy their work. Visiting is always a pleasant experience and I have no concerns when leaving my mum.