The care staff are lovely and helpful, and they go above in the careDawn M(Daughter of Resident/Service User)
I could not have found a better place for my mother to spend her days.Gail B(Daughter of Resident/Service User)
The care staff are lovely and helpful, and they go above in the careDawn M(Daughter of Resident/Service User)
I could not have found a better place for my mother to spend her days.Gail B(Daughter of Resident/Service User)
Recently refurbished (2023) throughout, Heathbrook House is a purpose-built care home in the pleasant residential area of Stoke Heath. It offers dementia care, residential, nursing, respite, Parkinson’s, palliative and convalescent care.
This purpose-built accommodation has been carefully designed to provide a warm and homely environment and features comfortable lounges and a light, airy conservatory, ideal for relaxing or socialising. Bedrooms benefit from ensuite facilities as well as TV and telephone points...
Recently refurbished (2023) throughout, Heathbrook House is a purpose-built care home in the pleasant residential area of Stoke Heath. It offers dementia care, residential, nursing, respite, Parkinson’s, palliative and convalescent care.
This purpose-built accommodation has been carefully designed to provide a warm and homely environment and features comfortable lounges and a light, airy conservatory, ideal for relaxing or socialising. Bedrooms benefit from ensuite facilities as well as TV and telephone points and views of the gardens.
Mealtimes and special occasions are made satisfying thanks to a versatile chef who tailors meals to individual diet and pursues the home’s mission to support good nutrition.
A varied activities programme is also tailored towards personal interests, with many residents’ clubs set up, as well as gardening, painting, baking and musical entertainment. Pets As Therapy dogs are popular visitors and enjoyed by all.
For more information about life in the home, please visit their Facebook page; search 'Bupa UK Heathbrook House care home'.
Contact Heathbrook House Care Home to confirm what's included and get a personalised quote:
Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.
The price(s) shown are provided by the care home. Contact Heathbrook House Care Home for full pricing details and T&Cs.
Heathbrook House Care Home has a Review Score of 9.7 (9.661) out of 10, based on 25 reviews in the last 2 years.
Over all time Heathbrook House Care Home has 102 reviews.
My husband has been at Heathbrook House for ten months now, where he has been well cared for. Management, staff + carers + nurses are kind, caring + respectful who will go the extra mile to care for the patients. The carers are very helpful + always have a smile. The food is very good, well cooked...
My husband has been at Heathbrook House for ten months now, where he has been well cared for. Management, staff + carers + nurses are kind, caring + respectful who will go the extra mile to care for the patients. The carers are very helpful + always have a smile. The food is very good, well cooked + presented. There is entertainment, music, keep fit, quizzes + games which keeps residence happy + amused. Heathbrook House is a lovely home were residents are well cared for.
Thank you so much for your kind feedback. We are delighted to hear that you are happy with the care and service provided. Our team works hard to ensure all residents feel safe, comfortable, and well cared for, so it is wonderful to know that our efforts have made a positive difference. Your comments will be shared with the team and are greatly appreciated.
My Mom has been in Heathbrook for nearly two years. We feel she is been well looked after and is treated with respect, dignity & compassion. Her neighbours popped in to see her a few weeks ago and fed back how impressed they were with the care recieved. My Dad was admitted in June and is now in the...
My Mom has been in Heathbrook for nearly two years. We feel she is been well looked after and is treated with respect, dignity & compassion. Her neighbours popped in to see her a few weeks ago and fed back how impressed they were with the care recieved. My Dad was admitted in June and is now in the next door bedroom. Because staff know him from when he has been visiting over the last 18 months & have made him very welcome and are going out of their way for mom & dad & spend time together which we appreciate. As family & carers we are very pleased & grateful for both of their care.
Thank you for taking the time to leave such a wonderful review of Heathbrook House. We are very pleased to hear about your positive experience and that our team was able to assist you. We truly appreciate your feedback and will ensure your comments are shared with the team.
I have found Heathbrook to be an excellent care home for my mother in law and would definitely recomend it. The staff are very helpful and friendly and always ready to assist. The food is to a high standard with plenty of choice and there is lots of varied entertainment organised to amuse the...
I have found Heathbrook to be an excellent care home for my mother in law and would definitely recomend it. The staff are very helpful and friendly and always ready to assist. The food is to a high standard with plenty of choice and there is lots of varied entertainment organised to amuse the residents. A nice welcoming environment
Thank you so much for your kind review of Heathbrook House. It is wonderful to know that our team's help and support made a positive difference to your experience. We greatly appreciate your feedback and will be delighted to pass your compliments on to the team.
My mother has been a resident for just over a year. She has slowly adapted to living in care - although she kept hoping she could return home. The staff are wonderful - very kind & caring - patient and always on hand. My mother recently slept till late morning - but her request for porridge was...
My mother has been a resident for just over a year. She has slowly adapted to living in care - although she kept hoping she could return home. The staff are wonderful - very kind & caring - patient and always on hand. My mother recently slept till late morning - but her request for porridge was quickly provided! The room is smaller than in other homes - which is a pity. The en-suite is perfectly adequate. I am kept updated with ongoing & new health issues & GP is contacted prn.
Thank you so much for taking the time to review our home , Your feedback will be shared with team
Went to visit this lovely lady, she had just come out of hospital after a fall in her room. Blood was still on the chair, the bins were overflowing in the bathroom and bedroom, dead flowers still in the vase. But more importantly when she fell her family were not informed. They did not know she was...
Went to visit this lovely lady, she had just come out of hospital after a fall in her room. Blood was still on the chair, the bins were overflowing in the bathroom and bedroom, dead flowers still in the vase. But more importantly when she fell her family were not informed. They did not know she was in hospital until some visitor called them to ask what hospital she was in. This is appalling, her family should be the first to be informed.
Please be assured that we have taken this experience very seriously. We have carried out a full...
We are sorry to read your review. Unfortunately, your experience was not reflective of the high standard of care that we provide at our home and our usual communication processes were not followed.If you wish to discuss this further, or if you have any other concerns, please do not hesitate to contact the home directly.
Both parents entered Heath brook 2 years ago and the care and commitment from all the staff has been impressive. The home itself has had upgrades to décor and furnishings and activity staff have increased bringing a real sense of inclusivity for all the residents differing abilities. Theme days...
Recommended
Thank you so much for your review , your comments and feedback will be shared with the team , It is an absolute pleasure to support your parents thank you for entrusting us with their care
Mum's happy and settled living at Heathbrook House. The staff are caring and helpful. Her room is well maintained and lovely, and we as a family feel reassured that she is safe.
Mum's happy and settled living at Heathbrook House. The staff are caring and helpful. Her room is well maintained and lovely, and we as a family feel reassured that she is safe.
Thank you for your lovely comment, we really appreciate your feedback.
Staff always friendly and cheerful. Allow Poppy (dog) to visit and always welcome her. Thank you for caring for Joan so well. I'm a long standing friend.
Staff always friendly and cheerful. Allow Poppy (dog) to visit and always welcome her. Thank you for caring for Joan so well. I'm a long standing friend.
Thank you for taking the time to review our home, we are happy that you and poppy feel so welcome here.
We have found the management team and all the staff incredibly helpful and supportive, and there is always a pleasant atmosphere. We have been very impressed.
We have found the management team and all the staff incredibly helpful and supportive, and there is always a pleasant atmosphere. We have been very impressed.
Thank you for your lovely review, we are so happy that your mum settled so quickly with us.
My mom has been in the home for nearly 3 years now, and I still find everything very satisfactory. Mom is always smiling when I visit and seems very comfortable and content. The staff are all amazing, very friendly and helpful, as well as being incredibly understanding and caring over how difficult...
My mom has been in the home for nearly 3 years now, and I still find everything very satisfactory. Mom is always smiling when I visit and seems very comfortable and content. The staff are all amazing, very friendly and helpful, as well as being incredibly understanding and caring over how difficult it can be at times, which is very much appreciated by myself. Thank you.
Thank you for your feedback. We are happy to hear you are very satisfied with the care your Mum receives from our friendly staff at Heathbrook House.
My mom has been a resident at Heathbrook since July 2024. The staff have always been very friendly and helpful to me and my mom. The nursing care is excellent, and I'm very impressed with the communication from all staff, care assistants, nurses and the attached GP surgery staff. All of the house...
My mom has been a resident at Heathbrook since July 2024. The staff have always been very friendly and helpful to me and my mom. The nursing care is excellent, and I'm very impressed with the communication from all staff, care assistants, nurses and the attached GP surgery staff. All of the house keeping staff and kitchen staff are also very friendly and go out of their way to make sure all of my mom's needs are met. They have created a lovely family feel atmosphere at Heathbrook House.
Thank you for taking the time to review our home, we are really pleased that you are happy with the service we provide.
The staff are great my Nan used to be in another care home where they just left her in the room since we have put my nan in Bupa Health Brook House they have got her out and about great place would recommend to anyone
The staff are great my Nan used to be in another care home where they just left her in the room since we have put my nan in Bupa Health Brook House they have got her out and about great place would recommend to anyone
Thank you so much for your valuable review , I will share your feedback with our wonderful team !
My mother in law began her stay at Heatbrook House in July 2025. We attended Heathbrook House a few days before Mom moved in and knew withun a few minutes it was clear this was by far the best residential home we had visited. The friendly, caring nature of the team shone throughout the building. We...
My mother in law began her stay at Heatbrook House in July 2025. We attended Heathbrook House a few days before Mom moved in and knew withun a few minutes it was clear this was by far the best residential home we had visited. The friendly, caring nature of the team shone throughout the building. We were shown round the home and spoken to with respect, and a very understanding and caring approach. I can only praise the team as they all cared for Mom in the most personal way I have ever seen. This includes the management team, Nursing Team, all carers, the kitchen team, house keepers maintenance team and reception staff. The care here is second to none. Mom unfortunately passed away at the end of November, but everyone there made her last months a brilliant time, full of care and laughter. They made Mom(and my wife and myself part of the Heathbrook family. I have to thank the team for how they cared for Mom, making her comfortable, feel safe and loved by the all whilst she was there.
Thank you for your kind words. Our staff members go above and beyond to make sure that every resident is well cared for and looked-after, we are pleased to hear that this shone through in your experience. We want our home to feel like a community, and it's great to hear that you have felt a part of it. We're so sorry to hear of your loss, and our thoughts are with you and your family at this time.
From the Senior Nurse down through all the roles the Team all reacted immediately to mom's...
We can't thank the Team at Heathbrook enough Xx
We appreciate you taking the time to write this during what must be a very difficult time. It is very reassuring to hear that our care has brought you and your family peace of mind. Feedback like yours inspires us to continue to provide the very best care. We are saddened to hear about your loss...
We appreciate you taking the time to write this during what must be a very difficult time. It is very reassuring to hear that our care has brought you and your family peace of mind. Feedback like yours inspires us to continue to provide the very best care. We are saddened to hear about your loss but we hope you go away from this experience feeling as though your loved one has received the best possible care.
What a lovely home! The building still looks very new and clean. All rooms seem to look outside at the rest and the grounds. The home is set on the edge of the countryside but is also on a bus route from Bromsgrove.
Staff are key to the feel of this home and they are truly exceptional. Very...
What a lovely home! The building still looks very new and clean. All rooms seem to look outside at the rest and the grounds. The home is set on the edge of the countryside but is also on a bus route from Bromsgrove.
Staff are key to the feel of this home and they are truly exceptional. Very caring and responsive. I feel I can relax for the first time for many years in the knowledge that my mother is in a safe environment and that she has her medication on time and her meals are balanced and timely.
Heathfield House caters for mums spiritual needs and her mental and physical needs.
Thank you for your wonderful feedback , At Heathbrook House we take great pride in the care we deliver and each of us are motivated to ensure our residents have the best possible experience , I will share your comments with the team who will be delighted to hear your feedback
Brenda has settled in really well and has a lovely room with everything she needs provided. Despite the sad circumstances Brenda is a very difficult patient, she is cared for very well and all of her needs have been met with compassion, gentleness and patience. The staff are very friendly and...
Brenda has settled in really well and has a lovely room with everything she needs provided. Despite the sad circumstances Brenda is a very difficult patient, she is cared for very well and all of her needs have been met with compassion, gentleness and patience. The staff are very friendly and accommodating and have a lovely conservatory for family to relax and spend precious time together. Refreshments are provided as well as snacks which is a lovely touch.
Thank you for taking the time to review Heathbrook House , we are delighted to hear that you are happy with the care provided and pleased to see you utilising the communal areas which we have created for the exact purpose of spending precious time together and making memories. I will pass on your valuable feedback to the team , once again Thank you !
P.S hope you do not mind my auntie will not eat carrots or any meal with carrots on. This is not a complaint just wanted to let you know.
P.S hope you do not mind my auntie will not eat carrots or any meal with carrots on. This is not a complaint just wanted to let you know.
Thank you for your feedback. We are very glad to hear that your Aunt is happy in our care. We will certainly pass your comments on to our management team regarding your Aunt's dislike of carrots with her meals.
From the moment Mom came to Heathbrook House in March 2025 she was settled and felt safe she has a lovely room and the staff are so helpful & caring. They couldn't look after Mom any better. Thank you to everyone at Heathbrook House.
From the moment Mom came to Heathbrook House in March 2025 she was settled and felt safe she has a lovely room and the staff are so helpful & caring. They couldn't look after Mom any better. Thank you to everyone at Heathbrook House.
Thank you for your kind words. We are very happy to hear you can feel at ease with your Mum in our care. Please let us know if there is anything we can do to make Mum's stay as comfortable as possible.
Upon moving into heath brook it took a little while for the staff to get use to us as a family and my mom and us of the routine and the staff but following this my mom has settled in really well. Staff now understand my mom's likes and dislikes and if there is something at meal times she doesn't...
If there are concerns with mom's health the nursing time will call us or if the GP needs to consult with us they will also call us which gives us a peace of mind that she is being taken care.
Thank you for your kind review. We are very happy to hear you can feel at ease with your Mom in our care and we are pleased to hear that your Mom has settled in well. It is lovely to hear that your Mom is receiving such high standards of care and support during her stay at Heathbrook House Care...
Thank you for your kind review. We are very happy to hear you can feel at ease with your Mom in our care and we are pleased to hear that your Mom has settled in well. It is lovely to hear that your Mom is receiving such high standards of care and support during her stay at Heathbrook House Care Home. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.
I regularly visit Heathbrook House to visit my grandmother. I can't fault any member of the care team. They are all efficient, approachable, caring and hands on with all the residents. They genuinely make it feel like a home for all in their care, and are always so polite and welcoming whenever I...
I regularly visit Heathbrook House to visit my grandmother. I can't fault any member of the care team. They are all efficient, approachable, caring and hands on with all the residents. They genuinely make it feel like a home for all in their care, and are always so polite and welcoming whenever I visit. It's such a lovely place to go to and so reassuring knowing my grandmother is in such capable and caring hands.
Thank you for your lovely review. We are very happy to hear you can feel at ease with your Grandmother in our care. It is always nice to hear words like "Efficient" and "Approachable" being used to describe our Staff. We hope to continue providing your Grandmother with the best possible care. We will certainly pass your comments on to the manager.
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Please contact us for latest vacancies.
Heathbrook House Bupa Care Home is calling on the Bromsgrove community to send resident, Irene Lane, a birthday card to wish her a happy 107th birthday. Irene will celebrate her...
There are no upcoming events for Heathbrook House Care Home.
There are no accreditations posted yet for Heathbrook House Care Home.
I have over 23 years’ experience in health and social care, having begun my career as a Care Assistant and progressing through to my first Home...
I have over 23 years’ experience in health and social care, having begun my career as a Care Assistant and progressing through to my first Home Manager role in 2013. Throughout this journey, I have developed a strong and unwavering commitment to delivering high-quality care.
My passion lies in ensuring that every interaction truly matters. I am dedicated to maintaining the highest standards, with a focus on person-centred care that values each individual. I understand that the transition into care can be challenging, and I strive to make this journey as smooth and supportive as possible—not only for residents but also for their families and loved ones.
At Heathbrook House, we take pride in seeing the person, not the condition. We are committed to creating a warm, supportive environment where residents feel valued, empowered, and able to embrace this stage as a new and meaningful chapter in their lives.
I have worked with Bupa for over 12 years and gain immense job satisfaction from making a positive difference to both the residents and the teams I...
I have worked with Bupa for over 12 years and gain immense job satisfaction from making a positive difference to both the residents and the teams I support.
After serving in the Army for many years, I made the decision to pursue a new path and began my career in health and social care as a Carer. Since then, I have progressed to the role of Resident Experience Manager, and in 2023, I was proud to take on the position of Deputy Manager at Heathbrook House.
I am approachable and always happy to help, so please feel free to reach out with any questions about life at Heathbrook House or the care we provide. I would be delighted to support you in any way I can.
My name is Rachael, and I am the Clinical Lead at Heathbrook House. I began my nursing career after taking a weekend job in a nursing home, where I...
My name is Rachael, and I am the Clinical Lead at Heathbrook House. I began my nursing career after taking a weekend job in a nursing home, where I quickly realised my passion for helping people, particularly in supporting and caring for the elderly.
My journey with Heathbrook House began while covering shifts through an agency, and I was delighted to later join the team on a full-time basis. Since 2025, I have been proud to serve as Clinical Lead, a role that allows me to support both our residents and our dedicated team.
I am immensely proud of the commitment and hard work demonstrated by the team in delivering the best possible clinical outcomes for those in our care. We are an engaged and motivated team, always eager to learn and continually improve our practice.
We are always available to meet with you, whether to discuss any concerns, answer questions, or hear your ideas. Supporting our residents and their families is at the heart of everything we do.
My name is Abby, and I began my journey at Heathbrook House in 2021 after returning to work following the birth of my twin boys. I previously had a...
My name is Abby, and I began my journey at Heathbrook House in 2021 after returning to work following the birth of my twin boys. I previously had a background in hospitality, but I was looking for a more fulfilling career, as leaving my boys was a significant and important decision for me.
I started as a Care Assistant, progressed to Senior Carer, and was later proud to be successful in securing the role of Non-Clinical Unit Manager. My role focuses strongly on the quality of care provided, from completing quality audits to carrying out care reviews. I am also passionate about supporting and developing the care team to ensure that our residents receive the highest standard of care every single day.
I believe in a whole-team approach to development and recognise the importance of listening, embracing new ideas, and putting them into practice. Celebrating successes and learning together is key to continuous improvement.
I am wholeheartedly committed to creating a vibrant and collaborative environment at Heathbrook House, and I truly enjoy the fact that every day brings something new.
My name is Nicola, and I am the Financial Administrator at Heathbrook House. I play a key role in supporting both residents and their relatives, and...
My name is Nicola, and I am the Financial Administrator at Heathbrook House. I play a key role in supporting both residents and their relatives, and I am often the first point of contact when you get in touch with us. I take great pride in ensuring that every enquiry is handled smoothly and positively from the very beginning.
I have a strong background in accountancy; however, I was seeking a more fulfilling role that allowed me to work closely with people. After spending time delivering care in the community, I discovered a passion for combining my financial skills with meaningful interaction. This led me to my role here at Heathbrook House.
Over time, I have been fortunate to develop my position into much more than a traditional financial role. I truly value the relationships I build and love spending time with residents, staff, and family members. I am extremely proud to be part of the Heathbrook House family and to contribute to creating a warm, supportive environment for everyone.
My name is Donna, and I am the Receptionist here at Heathbrook House. I joined the team in 2016 following a recommendation from family, and it has...
My name is Donna, and I am the Receptionist here at Heathbrook House. I joined the team in 2016 following a recommendation from family, and it has been a wonderful place to work ever since.
My role involves maintaining the front of house, meeting and greeting all visitors, and acting as the first point of contact for enquiries. I take great pride in creating a warm and welcoming environment for everyone who walks through our doors.I thoroughly enjoy my role, particularly the opportunity to meet and interact with new people. I am always keen to learn new skills and continue developing my existing ones. I am also actively involved in the recruitment and onboarding of new team members, which I find incredibly rewarding.
I pride myself on being adaptable, approachable, and always willing to help and support others in any way I can.
I joined Heathbrook House as an Assistant Chef in August 2024 and was delighted to quickly progress into the role of Chef Manager. Food has always...
I joined Heathbrook House as an Assistant Chef in August 2024 and was delighted to quickly progress into the role of Chef Manager. Food has always been my passion, and I take great pride in creating delicious, nutritious meals each day that meet the needs of our residents.
Last year, I was shortlisted to take part in the Great Bupa Menu competition and reached the final stages. This was a fantastic opportunity to showcase my skills to a wider audience, and I was especially proud of how well my vegan menu was received.I am committed and dedicated to achieving the best possible outcomes for our residents, with a particular strength in developing and delivering modified diets. I am always keen to try new ideas and continuously improve, and I greatly value feedback on the meals that my team and I provide.
My name is Sophia, and I am the Senior Activities Coordinator at Heathbrook House. My team and I are committed to providing a wide range of...
My name is Sophia, and I am the Senior Activities Coordinator at Heathbrook House. My team and I are committed to providing a wide range of activities that are adaptable to all abilities, ensuring equal access to meaningful engagement for every resident.
We take the time to get to know each individual, exploring their life history, personal preferences, and interests, as well as their likes and dislikes. This enables us to create personalised and meaningful experiences that truly enhance their well-being.
I have also played a significant role in enhancing the care home environment by creating purposeful and inviting spaces that offer alternatives to the traditional care home lounge. Residents can entertain visitors in our bistro-style conservatory or enjoy special moments with loved ones in our private dining room.
Additionally, we have an outdoor café that is particularly popular during the warmer, drier days. Our residents have recently been involved in creating a beautiful outdoor garden space. By tapping into their skills and experiences, this project has become a resounding success and a wonderful talking point within the home.
I facilitate a resident-led committee that plays a key role in shaping our activity programme. This ensures that the individuals living here are truly at the heart of everything we do, influencing both the activities we deliver and the overall experiences we provide.
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
There are 45 Single Rooms.
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room are some of the Facilities & Services.
1.5 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heathbrook House Care Home to verify any information. View our terms and conditions. Heathbrook House Care Home has an Enhanced Service -what an Enhanced Service includes.