Heathbrook House Care Home

223/229 Worcester Road, Stoke Heath, Bromsgrove B61 7JA

Heathbrook House Care Home, Bromsgrove, Worcestershire
Heathbrook House Care Home, Bromsgrove, Worcestershire
Heathbrook House Care Home, Bromsgrove, Worcestershire

Heathbrook House is a purpose-built nursing home in the pleasant residential area of Stoke Heath. It offers dementia, nursing, respite, Parkinson’s, palliative and convalescent care.

This purpose-built accommodation has been carefully designed to provide a warm and homely environment and features comfortable lounges and a light, airy conservatory, ideal for relaxing or socialising. Bedrooms benefit from ensuite facilities as well as TV and telephone points and views of the gardens.

Mealtimes and special occasions are made satisfying thanks to a versatile chef who tailors meals to individual diet and pursues the home’s mission to support good nutrition.

A varied activities programme is also tailored towards personal interests, with many residents’ clubs set up, as well as gardening, painting, baking and musical entertainment. Pets As Therapy dogs are popular visitors and enjoyed by all.

Group: Bupa Care Homes

Person in charge: Simon Brown (General Manager)

Local Authority / Social Services: Worcestershire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 45 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Parkinson's Disease

Admission Information: Ages 65+.

Single Rooms: 45

Rooms with ensuite WC: 45

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Heathbrook House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.7 Heathbrook House Care Home has a Review Score of 9.7 (9.717)

The Review Score of 9.7 (maximum of 10) for Heathbrook House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 27 Reviews over all time. This Average Rating is also the rating value for Heathbrook House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 20 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.717 for Heathbrook House Care Home is calculated as follows: ( (241 Excellents x 5) + (71 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 322 Ratings = 4.717

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Heathbrook House Care Home is based on 20 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9 positive Reviews (45 registered maximum number of service users ÷ 5). 20 Reviews ÷ 9 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    20
  • Good
    6
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Heathbrook House Care Home?

  • Extremely LIKELY
    25
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Heathbrook House Care Home

  • Daughter of Resident/Service User
    10
  • Resident / Service User
    4
  • Sister of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • more

My husband was admitted to Heathbrook House in September 2017. He was suffering with widespread terminal cancer. The care and kindness he received from the nurses and all the staff was exemplary.
Unfortunately, he lost his battle with cancer. In his final few weeks, he was kept as pain-free as possible and treated with dignity and respect.

How likely would you be to recommend Heathbrook House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Heathbrook House Care Home responded to this review on 20 Nov 2017:

So sorry to hear of your loss, please accept our condolences. Thank you for your review and kind words about our staff. I hope that in time knowing that your husband was well cared for will be of comfort to you.

My stay at Heathbrook House was very pleasant and enjoyable right from my arrival to my departure (ten days), I felt most welcomed. Once I had explained my level of needs I was monitored/helped as requested.
Watching staff with other residents in far worse condition to myself, I saw caring, patience and lots of compassion under some difficult situations.
The meals during my stay were varied, appetising, nutritious and substantial, in fact, my appetite increased over my stay.
With no rain and a beach, I could not have stayed at a better 'holiday hotel' and the underfloor heating at Heathbrook House is a dream!

How likely would you be to recommend Heathbrook House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Jayne Duck, Customer services administrator at Heathbrook House Care Home responded to this review on 29 Sep 2017:

Thank you for your review. I'm so glad that you enjoyed your stay with us and hope that you will come again and stay with us for a while.

A warm, friendly welcome was extended to my husband and all the family at Heathbrook House Care Home. The staff provided care that is above and beyond expectations. Providing excellent care to suit each individual's requirements.
Rooms are homely and have a lovely view of the surrounding gardens. The menu is of a very high standard and any individual requests are met. Overall excellent.

How likely would you be to recommend Heathbrook House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, customer services administrator at Heathbrook House Care Home responded to this review on 23 Aug 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager

Came here for post-op respite care. Have received very good care. Staff professional and friendly. Nothing is too much trouble. Food excellent.

How likely would you be to recommend Heathbrook House Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Value for Money: Good

Jayne Duck, customer services administrator at Heathbrook House Care Home responded to this review on 23 Aug 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager

Excellent care and attention.
Pleasant and friendly staff.
Visitors are made very welcome.
The cleanliness of the home is excellent.

How likely would you be to recommend Heathbrook House Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother is very happy at the home.
She enjoys all the activities, especially when they go out to pub lunches!
She is clean, well dressed and cared for.
There is a good choice of food and drinks and snacks are readily available.
I am very impressed with all the staff.
They are friendly and caring but also very professional in their approach to residents.

How likely would you be to recommend Heathbrook House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jamie, National Development Manager at Heathbrook House Care Home responded to this review on 24 Mar 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

The care home is very pleasant, clean and well kept.
My uncle has access to the small but well cared for gardens.
The food is of a high standard with a wide choice and you are able to request specific items if preferred.
The food is freshly prepared in the kitchen.
The staff are friendly and professional.
They treat the residents with dignity and nothing seems too much trouble.
They are enthusiastic to ensure that a range of activities are planned to stimulate and entertain the residents.

How likely would you be to recommend Heathbrook House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Dad has resided at the home for almost three years.
During that time he has declined in his condition of dementia and has gone from being active to chair/bed bound.
Throughout this period he has always been treated with dignity and respect and his care has been appropriately managed in line with his needs.
The care staff are kind and considerate with all the residents and try very hard to give support appropriate to their needs.

How likely would you be to recommend Heathbrook House Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

A very good impression when we arrived to initially view the care home.
It appears professionally lead by the manager and under manager who are always available to discuss any matters that arise.
The staff are very friendly and each member always has time to say 'hello' in passing etc.
A pleasant reception and activities staff.
The staff are very keen that anything discussed is dealt with quickly and requests sorted promptly.
The rooms sometimes need a bit more of a thorough vacuum etc, seems this is not done daily.
Sometimes a bit more support generally could be taken.
A great conservatory.

How likely would you be to recommend Heathbrook House Care Home? Extremely Likely

Average Rating: 

 3.4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

A beautiful home, lovely rooms, professional friendly, caring staff.
Five stars.
The manager and deputy manager manage exceptionally well.

How likely would you be to recommend Heathbrook House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jamie, National Development Manager at Heathbrook House Care Home responded to this review on 24 Mar 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

An exceptional friendly service, attentive caring staff.
Nothing is too much trouble, making the last few months of my mother's life special.

How likely would you be to recommend Heathbrook House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jamie, National Development Manager at Heathbrook House Care Home responded to this review on 24 Mar 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My mother first went in for a months respite in December 2016.
She went into hospital for a month and went back to Heathbrook for care as she couldn't look after herself.
The staff were friendly and professional in looking after her. She required palliative care in the last few days and this was excellent.
Support was extended to myself and my brother.
I would have no hesitation in recommending this care home.

How likely would you be to recommend Heathbrook House Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Couldn't fault the care and compassion. Kept me informed of progress. Plenty of visits and attention by staff and doctors.
After her death, they provided support and advice on how to proceed. Marked down a little on cleanliness because decorating was in progress so not the staff's fault.
Overall the premises and staff were first class.

How likely would you be to recommend Heathbrook House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at Heathbrook House Care Home responded to this review on 17 Mar 2017:

Thank you so much for sharing your lovely feedback. We are so sorry for your loss. I am so pleased that they provided the care and compassion that your cousin needed. I will share your kind words with the home manager. Thank you again, The Bupa Customer Care Team

My mother has been at the home since November 2013. Firstly with my father and since 2015, on her own. The staff have tried to make my mother at home and appear to care for her greatly. She is always smartly turned out, clean and well cared for. The staff are very kind to her and supportive during my father's death.

How likely would you be to recommend Heathbrook House Care Home? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Emily Wilson, Customer Service Administrator at Heathbrook House Care Home responded to this review on 17 Mar 2017:

Thank you so much for your lovely review. Our duty is to make the residents feel at home, so I am very happy to hear that this has been reflected within her stay. I am so pleased that you are happy with the care your Mother is receiving. I will pass on your kind words to the home manager. Thank you again, The Bupa Customer Care Team

My brother-in-law has settled in well.
Excellent care was given to him. The staff are very kind and considerate.
I would thoroughly recommend this home for long term or short term care.
His room is well appointed, warm and comfortable.

How likely would you be to recommend Heathbrook House Care Home? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at Heathbrook House Care Home responded to this review on 17 Mar 2017:

Thank you so much for your kind feedback. I am so happy to hear that you would highly recommend this home to other people. I am pleased that your brother settled in well to the home and that the staff provided the care that he needed. I will pass on your lovely comments to the home manager. Thank you again, The Bupa Customer Care Team

Excellent care.
The staff are very caring and visitors are always looked after and made welcome.
The food is excellent.
There is plenty of choice on the menu.
We could not find a better nursing home.

How likely would you be to recommend Heathbrook House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at Heathbrook House Care Home responded to this review on 17 Mar 2017:

Thank you for your lovely review. I am so pleased the care has been exceptional. I will pass on your kind words to the home manager. The Bupa Customer Care Team.

I have always found Heathbrook House to be a very welcoming place. Staff are always polite and friendly and extremely helpful to dad nothing is too much trouble. They are extremely approachable and always make the family welcome. All in all, this has helped dad to settle into the care home environment very well.

How likely would you be to recommend Heathbrook House Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Emily Wilson, Customer Service Administrator at Heathbrook House Care Home responded to this review on 17 Mar 2017:

Thank you for your kind review. I am so pleased to hear that your Dad has settled in well to the home. I will pass on your lovely feedback to the home manager so he can feed back your comments to the staff. The Bupa Customer Care Team.

I have been staying at Heathbrook House for 4 weeks now for respite. All the staff and managers are very friendly, kind and caring. Every week I have a newsletter to read what is going on in the home. There is also a menu which is very varied and well presented. Heathbrook House has a wide range of activities available each day of the week which I really enjoy. There are lots of services for the residents to use, like laundry, which is very well run and staff can arrange appointments for you, like hairdressers, chiropodist, which are at an additional cost.

How likely would you be to recommend Heathbrook House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at Heathbrook House Care Home responded to this review on 15 Mar 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Our thanks to all the staff at Heathbrook House for their first class care of our mother during her 9 months stay. We found the staff not only very professional but friendly and compassionate to both our mother and to us as a family. A lovely nursing home which feels like home with good facilities and excellent food. Well done.

How likely would you be to recommend Heathbrook House Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Jayne Duck, Customer srevices administrator at Heathbrook House Care Home responded to this review on 03 Mar 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My sister was in Heathbrook House for the last four months of her life. She had numerous illnesses including cancer.
Previously she had been in another nursing home where it was extremely distressing to see the lack of compassion, care and activities.
When we moved her to Heathbrook House we were very tentative and watching to make sure that we had made the best choice for our sister's care. We were ecstatic! Heathbrook House is purpose built. The rooms are like spotless hotel rooms with their own en-suites.
Cleanliness is second to none.
She was now being cared for with so much dignity and love by all the wonderful staff. Everyone including management, nurses, care assistants and all took a personal interest in her.
She enjoyed her days spent in the lounge where lots of different activities take place every week loving the sing-a-long and games that were organised so well by the activities organiser. The food was very appetising and variations to the menu were no problem.
Our family were kept well informed of everything that was going on in my sister's life to the end where she was made extremely comfortable and could not have been better cared for.

How likely would you be to recommend Heathbrook House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Heathbrook House Care Home responded to this review on 13 Jan 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. Please accept our condolences. The Bupa Customer Care Team.

From the onset of my mother-in-law early February 2015 until her death at almost 96 on 8th January 2016 she had excellent care and sympathy. Having changed our house for her to live with her daughter and me. After a spell in a hospital, we were advised that she needed 24-hour care. By good fortune Heathbrook was only 5 mins walk from home. If she had to be anywhere other than our house we could not have been more pleased with the treatment and care she was given at Heathbrook House Care Home for the 11 months she was there. My wife and I would have no hesitation at all to recommend Heathbrook House to anyone requiring a care home.

How likely would you be to recommend Heathbrook House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Heathbrook House Care Home responded to this review on 14 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. Please accept our condolences. The Bupa Customer Care Team.

Excellent nursing home. Every one of the staff gave dignity and genuine care to my mother. Nothing was too much trouble and if I had any concerns or questions there was always someone to help. If I felt my mother needed any attention I only had to ask and immediately someone was with her to attend to her needs. I felt 100% confident she could not have been better looked after and had peace of mind when I had to go home. My thanks to everyone at Heathbrook House.

How likely would you be to recommend Heathbrook House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Heathbrook House Care Home responded to this review on 15 Aug 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

I cannot speak highly enough of the staff at this wonderful home. My father went for a week of respite care and by the end we would have loved him to stay. The staff all said they wanted him to stay, and even he, though suffering from the early stages of dementia, as well as having some physical needs, managed to verbalise that though he had been unsure at first, he really liked it and the staff were lovely! This said it all!

How likely would you be to recommend Heathbrook House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at Heathbrook House Care Home responded to this review on 07 Jul 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

From the very first phone call to Heathbrook, I was filled with confidence in the care that my dad would received during his stay at Heathbrook. All the staff are obviously all singing from the same hymn book, because whatever their role within the home, they did their job to extremely high standards and did it with a smile, which makes all the difference. Although my dad was the resident, my brother and I were there a lot and were also treated in a friendly, helpful manner, again by all the staff, which went a long way to help during a very difficult and stressful time. We can't thank Heathbrook enough for being there for us all, they all deserve a medal, and a pay rise!

How likely would you be to recommend Heathbrook House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Emily Wilson, Customer Service Administartor at Heathbrook House Care Home responded to this review on 04 Jul 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My mom went into Heathbrook after home care providers could not manage her disabilities any more. Mom was very settled there and relaxed into her environment very well. The staff were always polite, thoughtful, very helpful and loving towards mom and us as a family. Through a very difficult last few weeks of moms life there, the staff were amazing with mom and always very kind and supportive to us all. We would highly recommend Heathbrook nursing home to anyone.

How likely would you be to recommend Heathbrook House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rachel Elliott, Customer Service Administrator at Heathbrook House Care Home responded to this review on 22 Apr 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My brother had been a resident of Heathbrook House since February 2010 and in receipt of excellent care.
His life ended after a short illness on December 30th, 2015 aged 80 years. Having my brother resident at Heathbrook has been a privilege. The last 6 years have been the most tolerable and for the most part, inclusive time for us both; he had spent 59 frustrated years existing in various mental health units, hospitals and community homes where he failed to engage with anyone and retreated into his own secluded, lonely world.

Soon after my brother arrived at Heathbrook House, I learned to trust the integrity of the senior nurses on Willow. They gave chance to stand back and know that he had been given the best possible care, even when he strongly resisted it. The need for my personal advocacy ceased to be important as I knew that he was in safe hands. When it came his end of life care, he was still treated with loving care and attention;; he retained his dignity to the end.

How likely would you be to recommend Heathbrook House Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Following my visit last year after hip surgery I returned again after surgery on my second hip.
My three week stay this July proved well worthwhile due to the excellent care offered by staff who were expert, kind and thoughtful.
I felt very well looked after and in a safe environment.

How likely would you be to recommend Heathbrook House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

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