Heathbrook House Care Home

223/229 Worcester Road, Stoke Heath, Bromsgrove B61 7JA
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9.8 87 Reviews
  • Heathbrook House Care Home, Bromsgrove
Recently refurbished (2023) throughout, Heathbrook House is a purpose-built care home in the pleasant residential area of Stoke Heath. It offers dementia care, residential, nursing, respite, Parkinson’s, palliative and convalescent care.

This purpose-built accommodation has been carefully designed to provide a warm and homely environment and features comfortable lounges and a light, airy conservatory, ideal for relaxing or socialising. Bedrooms benefit from ensuite facilities as well as TV and telephone points and views of the gardens.

Mealtimes and special occasions are made satisfying thanks to a versatile chef who tailors meals to individual diet and pursues the home’s mission to support good nutrition.

A varied activities programme is also tailored towards personal interests, with many residents’ clubs set up, as well as gardening, painting, baking and musical entertainment. Pets As Therapy dogs are popular visitors and enjoyed by all.

For more information about life in the home, please visit their Facebook page; search 'Bupa UK Heathbrook House care home'.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Hayley Langley (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (45)
  • Single Rooms with ensuite Wet Room (45)

Heathbrook House Care Home Reviews (87)

Total of 87, showing 61-80
9.8

Heathbrook House Care Home has a Review Score of 9.8 (9.752) out of 10, based on 19 reviews in the last 2 years. Over all time Heathbrook House Care Home has 87 reviews.

Overall Experience

  • 65
  • 21
  • 1
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Date Published

87
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Review from Barbara W (Daughter of Resident) published on 11 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed at this home for the last two months of her life. The care she received was kind and compassionate but also very professional. We couldn't have wished for anything more. Thankyou to everyone who was involved in her care, from all the family.

Reply from Jayne Duck, Customer services administrator at Heathbrook House Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review and kind words. I'm sure that in time it will give you comfort knowing that your mum was well cared for in our care.

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Review from Helen C (Wife of Resident) published on 20 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted to Heathbrook House in September 2017. He was suffering with widespread terminal cancer. The care and kindness he received from the nurses and all the staff was exemplary.
Unfortunately, he lost his battle with cancer. In his final few weeks, he was kept as pain-free as possible
and treated with dignity and respect.

Reply from Jayne Duck, Customer Services Administrator at Heathbrook House Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review and kind words about our staff. I hope that in time knowing that your husband was well cared for will be of comfort to you.

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Review from Richard P (Respite Resident) published on 29 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay at Heathbrook House was very pleasant and enjoyable right from my arrival to my departure (ten days), I felt most welcomed. Once I had explained my level of needs I was monitored/helped as requested.
Watching staff with other residents in far worse condition to myself, I saw caring, patience
and lots of compassion under some difficult situations.
The meals during my stay were varied, appetising, nutritious and substantial, in fact, my appetite increased over my stay.
With no rain and a beach, I could not have stayed at a better 'holiday hotel' and the underfloor heating at Heathbrook House is a dream!

Reply from Jayne Duck, Customer services administrator at Heathbrook House Care Home

Thank you for your review. I'm so glad that you enjoyed your stay with us and hope that you will come again and stay with us for a while.

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Review from S C (Wife of Resident) published on 23 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A warm, friendly welcome was extended to my husband and all the family at Heathbrook House Care Home. The staff provided care that is above and beyond expectations. Providing excellent care to suit each individual's requirements.
Rooms are homely and have a lovely view of the surrounding gardens. The
menu is of a very high standard and any individual requests are met. Overall excellent.

Reply from Jayne Duck, customer services administrator at Heathbrook House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager

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Review from Yvonne S (Resident) published on 23 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Came here for post-op respite care. Have received very good care. Staff professional and friendly. Nothing is too much trouble. Food excellent.

Reply from Jayne Duck, customer services administrator at Heathbrook House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager

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Review from B E (Resident) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and attention.
Pleasant and friendly staff.
Visitors are made very welcome.
The cleanliness of the home is excellent.

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Review from D M (Nephew of Resident) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is very pleasant, clean and well kept.
My uncle has access to the small but well cared for gardens.
The food is of a high standard with a wide choice and you are able to request specific items if preferred.
The food is freshly prepared in the kitchen.
The staff are friendly and professional.
They
treat the residents with dignity and nothing seems too much trouble.
They are enthusiastic to ensure that a range of activities are planned to stimulate and entertain the residents.

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Review from J D (Daughter of Resident) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has resided at the home for almost three years.
During that time he has declined in his condition of dementia and has gone from being active to chair/bed bound.
Throughout this period he has always been treated with dignity and respect and his care has been appropriately managed in line with his
needs.
The care staff are kind and considerate with all the residents and try very hard to give support appropriate to their needs.

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Review from Julie E (Daughter-in-law of Resident) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very good impression when we arrived to initially view the care home.
It appears professionally lead by the manager and under manager who are always available to discuss any matters that arise.
The staff are very friendly and each member always has time to say 'hello' in passing etc.
A pleasant
reception and activities staff.
The staff are very keen that anything discussed is dealt with quickly and requests sorted promptly.
The rooms sometimes need a bit more of a thorough vacuum etc, seems this is not done daily.
Sometimes a bit more support generally could be taken.
A great conservatory.

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Review from R D (Daughter of Resident) published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother first went in for a months respite in December 2016.
She went into hospital for a month and went back to Heathbrook for care as she couldn't look after herself.
The staff were friendly and professional in looking after her. She required palliative care in the last few days and this was
excellent.
Support was extended to myself and my brother.
I would have no hesitation in recommending this care home.

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Review from Sue K (Daughter of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A beautiful home, lovely rooms, professional friendly, caring staff.
Five stars.
The manager and deputy manager manage exceptionally well.

Reply from Jamie, National Development Manager at Heathbrook House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from I B (Son of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An exceptional friendly service, attentive caring staff.
Nothing is too much trouble, making the last few months of my mother's life special.

Reply from Jamie, National Development Manager at Heathbrook House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from P F (Cousin of Resident) published on 19 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't fault the care and compassion. Kept me informed of progress. Plenty of visits and attention by staff and doctors.
After her death, they provided support and advice on how to proceed. Marked down a little on cleanliness because decorating was in progress so not the staff's fault.
Overall the
premises and staff were first class.

Reply from Emily Wilson, Customer Service Administrator at Heathbrook House Care Home

Thank you so much for sharing your lovely feedback. We are so sorry for your loss. I am so pleased that they provided the care and compassion that your cousin needed. I will share your kind words with the home manager. Thank you again, The Bupa Customer Care Team

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Review from H H (Daughter of Resident) published on 19 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at the home since November 2013. Firstly with my father and since 2015, on her own. The staff have tried to make my mother at home and appear to care for her greatly. She is always smartly turned out, clean and well cared for. The staff are very kind to her and supportive during my
father's death.

Reply from Emily Wilson, Customer Service Administrator at Heathbrook House Care Home

Thank you so much for your lovely review. Our duty is to make the residents feel at home, so I am very happy to hear that this has been reflected within her stay. I am so pleased that you are happy with the care your Mother is receiving. I will pass on your kind words to the home manager. Thank you again, The Bupa Customer Care Team

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Review from Susan R (Sister-in-law of Resident) published on 19 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law has settled in well.
Excellent care was given to him. The staff are very kind and considerate.
I would thoroughly recommend this home for long term or short term care.
His room is well appointed, warm and comfortable.

Reply from Emily Wilson, Customer Service Administrator at Heathbrook House Care Home

Thank you so much for your kind feedback. I am so happy to hear that you would highly recommend this home to other people. I am pleased that your brother settled in well to the home and that the staff provided the care that he needed. I will pass on your lovely comments to the home manager. Thank you again, The Bupa Customer Care Team

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Review from Sally H (Daughter of Resident) published on 19 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found Heathbrook House to be a very welcoming place. Staff are always polite and friendly and extremely helpful to dad nothing is too much trouble. They are extremely approachable and always make the family welcome. All in all, this has helped dad to settle into the care home environment
very well.

Reply from Emily Wilson, Customer Service Administrator at Heathbrook House Care Home

Thank you for your kind review. I am so pleased to hear that your Dad has settled in well to the home. I will pass on your lovely feedback to the home manager so he can feed back your comments to the staff. The Bupa Customer Care Team.

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Review from Barbara C (Friend of Resident) published on 19 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care.
The staff are very caring and visitors are always looked after and made welcome.
The food is excellent.
There is plenty of choice on the menu.
We could not find a better nursing home.

Reply from Emily Wilson, Customer Service Administrator at Heathbrook House Care Home

Thank you for your lovely review. I am so pleased the care has been exceptional. I will pass on your kind words to the home manager. The Bupa Customer Care Team.

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Review from G B (Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been staying at Heathbrook House for 4 weeks now for respite. All the staff and managers are very friendly, kind and caring. Every week I have a newsletter to read what is going on in the home. There is also a menu which is very varied and well presented. Heathbrook House has a wide range of
activities available each day of the week which I really enjoy. There are lots of services for the residents to use, like laundry, which is very well run and staff can arrange appointments for you, like hairdressers, chiropodist, which are at an additional cost.

Reply from Emily Wilson, Customer Service Administrator at Heathbrook House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from M C (Son of Resident) published on 3 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our thanks to all the staff at Heathbrook House for their first class care of our mother during her 9 months stay. We found the staff not only very professional but friendly and compassionate to both our mother and to us as a family. A lovely nursing home which feels like home with good facilities and
excellent food. Well done.

Reply from Jayne Duck, Customer srevices administrator at Heathbrook House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Sandra B (Sister of Resident) published on 16 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was in Heathbrook House for the last four months of her life. She had numerous illnesses including cancer.
Previously she had been in another nursing home where it was extremely distressing to see the lack of compassion, care and activities.
When we moved her to Heathbrook House we were
very tentative and watching to make sure that we had made the best choice for our sister's care. We were ecstatic! Heathbrook House is purpose built. The rooms are like spotless hotel rooms with their own en-suites.
Cleanliness is second to none.
She was now being cared for with so much dignity and love by all the wonderful staff. Everyone including management, nurses, care assistants and all took a personal interest in her.
She enjoyed her days spent in the lounge where lots of different activities take place every week loving the sing-a-long and games that were organised so well by the activities organiser. The food was very appetising and variations to the menu were no problem.
Our family were kept well informed of everything that was going on in my sister's life to the end where she was made extremely comfortable and could not have been better cared for.

Reply from Rose Pickering, Customer Service Administrator at Heathbrook House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. Please accept our condolences. The Bupa Customer Care Team.

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Current Review Score: 9.8 (9.752)

Overview of Review Score

The Review Score of 9.8 (9.752) out of 10 for Heathbrook House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.752 for Heathbrook House Care Home is calculated as follows: ( (172 Excellents x 5) + (47 Goods x 4) + (2 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 222 Ratings = 4.752

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heathbrook House Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Feb 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 12 Aug 2025

Spacious en-suite rooms available offering nursing and dementia care.We also offer pre bookable respite care, please get in touch for more information.

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Awards / Recognitions (8)

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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heathbrook House Care Home to verify any information. View our terms and conditions. Heathbrook House Care Home has an Enhanced Service - more info.