Heathbrook House Care Home

223/229 Worcester Road, Stoke Heath, Bromsgrove B61 7JA
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9.8 87 Reviews
  • Heathbrook House Care Home, Bromsgrove
Recently refurbished (2023) throughout, Heathbrook House is a purpose-built care home in the pleasant residential area of Stoke Heath. It offers dementia care, residential, nursing, respite, Parkinson’s, palliative and convalescent care.

This purpose-built accommodation has been carefully designed to provide a warm and homely environment and features comfortable lounges and a light, airy conservatory, ideal for relaxing or socialising. Bedrooms benefit from ensuite facilities as well as TV and telephone points and views of the gardens.

Mealtimes and special occasions are made satisfying thanks to a versatile chef who tailors meals to individual diet and pursues the home’s mission to support good nutrition.

A varied activities programme is also tailored towards personal interests, with many residents’ clubs set up, as well as gardening, painting, baking and musical entertainment. Pets As Therapy dogs are popular visitors and enjoyed by all.

For more information about life in the home, please visit their Facebook page; search 'Bupa UK Heathbrook House care home'.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Hayley Langley (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (45)
  • Single Rooms with ensuite Wet Room (45)

Heathbrook House Care Home Reviews (87)

Total of 87, showing 81-87
9.8

Heathbrook House Care Home has a Review Score of 9.8 (9.752) out of 10, based on 19 reviews in the last 2 years. Over all time Heathbrook House Care Home has 87 reviews.

Overall Experience

  • 65
  • 21
  • 1
  • 0
  • 0

Date Published

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68

Review from Tony F (Son-in-law of Resident) published on 15 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the onset of my mother-in-law early February 2015 until her death at almost 96 on 8th January 2016 she had excellent care and sympathy. Having changed our house for her to live with her daughter and me. After a spell in a hospital, we were advised that she needed 24-hour care. By good fortune
Heathbrook was only 5 mins walk from home. If she had to be anywhere other than our house we could not have been more pleased with the treatment and care she was given at Heathbrook House Care Home for the 11 months she was there. My wife and I would have no hesitation at all to recommend Heathbrook House to anyone requiring a care home.

Reply from Rose Pickering, Customer Service Administrator at Heathbrook House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. Please accept our condolences. The Bupa Customer Care Team.

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Review from Susan G (Daughter of Resident) published on 15 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent nursing home. Every one of the staff gave dignity and genuine care to my mother. Nothing was too much trouble and if I had any concerns or questions there was always someone to help. If I felt my mother needed any attention I only had to ask and immediately someone was with her to attend to
her needs. I felt 100% confident she could not have been better looked after and had peace of mind when I had to go home. My thanks to everyone at Heathbrook House.

Reply from Rose Pickering, Customer Service Administrator at Heathbrook House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Lizzie D (Daughter of Resident) published on 7 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the staff at this wonderful home. My father went for a week of respite care and by the end we would have loved him to stay. The staff all said they wanted him to stay, and even he, though suffering from the early stages of dementia, as well as having some physical needs,
managed to verbalise that though he had been unsure at first, he really liked it and the staff were lovely! This said it all!

Reply from Emily Wilson, Customer Service Administrator at Heathbrook House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Sharon N (Daughter of Resident) published on 5 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first phone call to Heathbrook, I was filled with confidence in the care that my dad would received during his stay at Heathbrook. All the staff are obviously all singing from the same hymn book, because whatever their role within the home, they did their job to extremely high standards
and did it with a smile, which makes all the difference. Although my dad was the resident, my brother and I were there a lot and were also treated in a friendly, helpful manner, again by all the staff, which went a long way to help during a very difficult and stressful time. We can't thank Heathbrook enough for being there for us all, they all deserve a medal, and a pay rise!

Reply from Emily Wilson, Customer Service Administartor at Heathbrook House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Louise F (Daughter of Resident) published on 22 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom went into Heathbrook after home care providers could not manage her disabilities any more. Mom was very settled there and relaxed into her environment very well. The staff were always polite, thoughtful, very helpful and loving towards mom and us as a family. Through a very difficult last few
weeks of moms life there, the staff were amazing with mom and always very kind and supportive to us all. We would highly recommend Heathbrook nursing home to anyone.

Reply from Rachel Elliott, Customer Service Administrator at Heathbrook House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Jan D (Sister of Resident) published on 12 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother had been a resident of Heathbrook House since February 2010 and in receipt of excellent care.
His life ended after a short illness on December 30th, 2015 aged 80 years. Having my brother resident at Heathbrook has been a privilege. The last 6 years have been the most tolerable and for
the most part, inclusive time for us both; he had spent 59 frustrated years existing in various mental health units, hospitals and community homes where he failed to engage with anyone and retreated into his own secluded, lonely world.


Soon after my brother arrived at Heathbrook House, I learned to trust the integrity of the senior nurses on Willow. They gave chance to stand back and know that he had been given the best possible care, even when he strongly resisted it. The need for my personal advocacy ceased to be important as I knew that he was in safe hands. When it came his end of life care, he was still treated with loving care and attention;; he retained his dignity to the end.

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Review from John T (Resident) published on 27 July 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following my visit last year after hip surgery I returned again after surgery on my second hip.
My three week stay this July proved well worthwhile due to the excellent care offered by staff who were expert, kind and thoughtful.
I felt very well looked after and in a safe environment.

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Current Review Score: 9.8 (9.752)

Overview of Review Score

The Review Score of 9.8 (9.752) out of 10 for Heathbrook House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.752 for Heathbrook House Care Home is calculated as follows: ( (172 Excellents x 5) + (47 Goods x 4) + (2 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 222 Ratings = 4.752

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heathbrook House Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Feb 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 12 Aug 2025

Spacious en-suite rooms available offering nursing and dementia care.We also offer pre bookable respite care, please get in touch for more information.

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Awards / Recognitions (8)

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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heathbrook House Care Home to verify any information. View our terms and conditions. Heathbrook House Care Home has an Enhanced Service - more info.