Heathbrook House Care Home

223/229 Worcester Road, Stoke Heath, Bromsgrove B61 7JA
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9.8 87 Reviews
  • Heathbrook House Care Home, Bromsgrove
Recently refurbished (2023) throughout, Heathbrook House is a purpose-built care home in the pleasant residential area of Stoke Heath. It offers dementia care, residential, nursing, respite, Parkinson’s, palliative and convalescent care.

This purpose-built accommodation has been carefully designed to provide a warm and homely environment and features comfortable lounges and a light, airy conservatory, ideal for relaxing or socialising. Bedrooms benefit from ensuite facilities as well as TV and telephone points and views of the gardens.

Mealtimes and special occasions are made satisfying thanks to a versatile chef who tailors meals to individual diet and pursues the home’s mission to support good nutrition.

A varied activities programme is also tailored towards personal interests, with many residents’ clubs set up, as well as gardening, painting, baking and musical entertainment. Pets As Therapy dogs are popular visitors and enjoyed by all.

For more information about life in the home, please visit their Facebook page; search 'Bupa UK Heathbrook House care home'.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Hayley Langley (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (45)
  • Single Rooms with Ensuite Wet Room (45)

Heathbrook House Care Home Reviews (87)

9.8

Heathbrook House Care Home has a Review Score of 9.8 (9.752) out of 10, based on 19 reviews in the last 2 years.
Over all time Heathbrook House Care Home has 87 reviews.

Overall Experience
  • 65
  • 21
  • 1
  • 0
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Date Published
  • 87
  • 8
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  • 19
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Reviewer Connection to Heathbrook House Care Home
  • 34
  • 9
  • 7
  • 5
  • 5
  • 4
  • 4
  • 4
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 87, showing 41-60
Review from S H (Daughter of Resident) published on 1 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to say thank you to all the staff who looked after my father in the last weeks of his life. They all showed compassion and quite obviously cared for people they were looking after. I would definitely recommend Heathbrook House.
Reply from Greta Narbutaityte, Customer Adviser at Heathbrook House Care Home

We really appreciate the kind words and thank you for trusting us with your fathers care.

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Review from T F (Wife of Resident) published on 30 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are courteous; very helpful and caring. I can relax knowing my husband is in good hands.
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Review from M S (Daughter of Resident) published on 5 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Heathbrook House Care Home provides a kind, caring and professional service.
Reply from Greta Narbutaityte, Customer Adviser at Heathbrook House Care Home

Thank you for your kind words. It is always nice to hear words like “Kind” and “Caring” being used to describe our care.

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Review from P F (Son of Resident) published on 15 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the very first time we visited the home we knew we had chosen the right place for my father. The care he receives every single day is consistent and could not be better. He is always treated with compassion and kindness from every member of the team. The carers, in particular, have forged a wonderful
relationship with my father enabling him to feel dignified, respected and valued in every aspect of his stay.
Reply from Greta Narbutaityte, Customer Adviser at Heathbrook House Care Home

We are very grateful for your kind words. Thank you for trusting us with your father's care.

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Review from J M (Daughter of Resident) published on 7 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident here for just over 12 weeks. She came here for end of life care as she had terminal cancer. From the moment she arrived, she relaxed and clearly felt safe. Her pain management was excellent right up until she passed away, which was very important for us both. The atmosphere
was always welcoming and peaceful, and I was delighted with the way my mother was treated. I live 75 miles away and visited very regularly, but was never worried about leaving her in this loving care.
Reply from Greta Narbutaityte, Customer Adviser at Heathbrook House Care Home

We are saddened to hear about your mothers passing. Please let us know if there is anything else we can do to help. We can only hope that you can go away from this feeling like she received the best possible care.

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Review from Joanna B (Niece of Resident) published on 30 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot thank the staff enough for not only the care but the support given to my uncle and family. Nothing was too much trouble for them, always had time to explain things to us as a family in non-medical terms. It wasn't like a nursing home, it was like a home. If my uncle wanted an ice lolly, one was
found. I was expecting to buy one from the nearest shop. For end of life care, I would recommend this home for someone to spend their last weeks as the care was fantastic.
Reply from Greta Narbutaityte, Customer Adviser at Heathbrook House Care Home

Thank you for trusting us with your uncles care and we really appreciate the lovely feedback.

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Review from Claire I (Daughter of Resident) published on 27 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are angels. My dad has been cared for in such a caring way. I am so happy with his care here. There are lots of varied activities which is great for residents and their visitors.
Any issues that have arisen have been actioned in a timely manner.
Reply from Greta Narbutaityte, Customer Adviser at Heathbrook House Care Home

Thank you for your kind words and trusting us with your fathers care. We are delighted to hear you can feel at ease with us looking after him.

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Review from Christine B (Sister of Resident) published on 21 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are excellent, hard-working and friendly, caring and attentive to the residents.
The family find any queries or problems are dealt with in a satisfactory manner.
Reply from Greta Narbutaityte, Customer Adviser at Heathbrook House Care Home

Thank you for such lovely feedback, Christine.

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Review from Robert P (Son of Resident) published on 6 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have been so helpful, friendly and welcoming to my father helping him to settle in. The staff have organised fund and entertaining activities such as a sea-side afternoon party, making the home a relaxing and pleasant environment.
The staff have been exceptional could not recommend highly
enough. Thank you to all the staff for all your support!
Reply from Greta Narbutaityte, Customer Adviser at Heathbrook House Care Home

Thank you for your praise, Robert. We are glad to hear your father has settled in well. Thank you for trusting us with his care.

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Review from R O (Daughter-in-law of Resident) published on 2 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been really impressed with the level of care my father-in-law has received. Not only have the staff ensured his medical well-being and his general health but everyone has been so friendly, kind and caring, making him feel welcome in his new home. Nothing has been too much trouble. I am so grateful
to all the staff who are taking excellent care of my father-in-law.
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Review from Betty P (Daughter-in-law of Resident) published on 9 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It is a very nice comfortable home. Staff excellent, friendly, helpful, cheerful, courteous always. Food is good. The only thing is the rooms need to be redecorated in cheerful colours. A bit dull and maybe a phone point! Otherwise very pleased with the overall standard of care, but maybe more activities.
None seen, only St Patricks day.
Reply from Greta Narbutaityte, Customer Adviser at Heathbrook House Care Home

Thank you for taking the time to leave your review. We will discuss your feedback with the home’s manager to help them continually improve their service.

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Review from Christine R (Niece of Resident) published on 9 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Heathbrook House Care home is amazing. Lovely staff and 100% care. Very clean and well kept. Auntie is very happy at Heathbrook House. I would recommend 100%. Auntie has dementia and her problems are dealt with extremely well. I am very pleased with the home.
Reply from Greta Narbutaityte, Customer Adviser at Heathbrook House Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your auntie in our care.

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Review from Susan C (Wife of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was resident at Heathbrook for 4 months,m receiving palliative care for terminal skin cancer of the cranium. The staff all treated him with kindness, patience, gentle attention and were professional at all times. As his condition deteriorated he was afforded respect and dignity. The food
was monotonous and uninspiring, bland and relatively tasteless. Nevertheless, the kitchen staff did all they could to tempt my husband to eat. The most difficult task was dressing his head at the cancer site. It was challenging and difficult but the staff never made my husband aware of that.
Reply from Greta Narbutaityte, Customer Adviser at Heathbrook House Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.

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Review from Rosalind F (Wife of Resident) published on 22 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care of my husband has been second to none. We had great difficulty in finding a home that would take him. We were made to feel welcome immediately by all members of staff. Residents are treated with dignity, kindness and the greatness of care. Food is also excellent. Thank you Heathbrook family.
Treated with great kindness and understanding.
Reply from Greta Narbutaityte, Customer Adviser at Heathbrook House Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments of our home. We will certainly share your feedback with the homes manager. The Bupa Customer Care Team

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Review from Tim F (Son of Resident) published on 20 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We had a rough start finding a home for Dad, then Heathbrook were involved. They have been faultless from the start, they have treated all of us with such care and the dignity they give families and residents is faultless.
I could not ask for better for my family. It is a beautifully kept home and
every member of staff deserves a medal in my mind. Fantastic.
Reply from Greta Narbutaityte, Customer Adviser at Heathbrook House Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments of our home. We will certainly share your feedback with the homes manager. The Bupa Customer Care Team

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Review from Karen O (Respite Resident) published on 6 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home was a lovely, caring home. I was looked after so very well, nothing was too much or too small. I was made so welcome, it was home from home. The care workers were very well mannered and helpful, and very, very kind.
The home and rooms were very clean.
While I was there my mother passed away
and they made sure I was ok, keeping popping to talk and make sure how I was feeling. After worrying about going away, not knowing as have nothing to do with care homes before, I didn't want to leave.
Reply from Josephine Gaupholm, Customer Adviser at Heathbrook House Care Home

Thank you for your review of Heathbrook House Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the staff making you and your mum feel welcome. We will share your comments with the home's manager. Our deepest condolences, the Bupa Customer Care Team

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Review from D W (Niece of Resident) published on 17 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Residents treated with dignity and respect. Patient staff who devote their time to caring. Happy that my auntie is being looked after.
Reply from Josephine Gaupholm, Customer Adviser at Heathbrook House Care Home

Thank you for your review of Heathbrook House Care Home. We are happy to hear that you had a positive experience with the home and appreciate your comments regarding the treatment of the residents and staff. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from J J (Daughter of Resident) published on 8 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very helpful staff, always polite. Home is clean and tidy. Kitchen has lots to offer for residents.
Reply from Natalie Krisman, Customer Service Advisor at Heathbrook House Care Home

Thank you for your review and I'm glad that you are happy with the home.

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Review from W N (Daughter of Resident) published on 25 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent.
Reply from Stephen Rondel, Customer Adviser at Heathbrook House Care Home

Thank you for your review.

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Review from David and Angela R (Brother-in-law of Resident) published on 26 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our brother in law was a resident at Heathbrook from March 2016 - November 2017.
During the whole of that time, he was looked after most excellently by the staff. He was extremely happy and often remarked on the excellent food.
We can only offer our grateful thanks to everyone at the home for their
care.
Reply from Jayne Duck, Customer Services Administrator at Heathbrook House Care Home

Thank you for your review and kind words. It is so nice to hear that your brother in law was happy in our care.

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Current Review Score: 9.8 (9.752)

Overview of Review Score

The Review Score of 9.8 (9.752) out of 10 for Heathbrook House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.752 for Heathbrook House Care Home is calculated as follows: ( (172 Excellents x 5) + (47 Goods x 4) + (2 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 222 Ratings = 4.752
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Heathbrook House Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Feb 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 08 Sep 2025

Spacious en-suite rooms available offering nursing and dementia care.We also offer pre bookable respite care, please get in touch for more information.

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Awards / Recognitions (8)

Meet the Team (0)

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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heathbrook House Care Home to verify any information. View our terms and conditions. Heathbrook House Care Home has an Enhanced Service - more info.