Newton Court Care Home

28 St Ann's Road, Middlewich CW10 9BJ

Care plans at Newton Court are carefully tailored to the needs of each individual, and delivered by a friendly and professional team 24 hours a day. Care is provided for short or long term stays to those requiring nursing, palliative and Parkinson's care and to those who are just looking for a little respite and convalescence.

The home has a friendly and welcoming feel to ensure that residents feel at home. Within walking distance of Middlewich town centre, the location is perfect for residents who want to stay in touch with the community. All bedrooms have ensuite facilities and are comfortably furnished and each has a 24 call system for peace of mind. Residents have access to Wifi, a nutritionalist and an optician and they can also benefit from regular reminiscence sessions.

The meals at Newton Court are freshly produced by the on-site chef, and residents can choose to eat in the dining room or in their own rooms. During warm weather residents also have the chance to eat outside in the garden. As with all Bupa homes a Night Bite menu is also available for late night snacks and refreshments.

The home ensures there is a busy calendar of activities for residents to enjoy including bingo, beauty therapy, reading sessions and film nights while every month a themed event welcomes friends and family to join in. Visiting entertainers and regular days out to places of local interest are popular events.

Group: Bupa Care Homes

Person in charge: Heidi McNally (Interim General Manager)

Local Authority / Social Services: Cheshire East Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Old Age • Physical Disability

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Newton Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.4 (maximum of 10) for Newton Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Newton Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 4 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.341 for Newton Court Care Home is calculated as follows: ( (20 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 44 Ratings = 4.341

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.083 Points relating to the number of positive Reviews for Newton Court Care Home is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 4 Reviews ÷ 12 Target = 0.333

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.4 Newton Court Care Home has a Review Score of 8.4 (8.424) from 4 Reviews


Average Ratings

  • Excellent
    2
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Newton Court Care Home?

  • Extremely LIKELY
    4
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Newton Court Care Home

  • Daughter of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • Niece of Resident/Service User
    1

Very happy with the care my Auntie is receiving. She is treated with dignity and respect and the carers are always very approachable and professional at all times. My Auntie is at end of life and this is extremely upsetting for us as a family but everyone has been so helpful and supportive.

How likely would you be to recommend Newton Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Gabriella Mills, Customer Adviser at Newton Court Care Home responded to this review on 25 May 2018:

Thank you for your review. We are pleased to hear that your Auntie is having a positive experience whilst staying in our home. We appreciate your comments of our staff and glad that you are being well supported. We will share your feedback with the home's manager. The Bupa Customer Care Team.

The atmosphere has improved as new management seem to be making a difference and seem to care about the residents. Staff always go above and beyond and are always willing to help.

How likely would you be to recommend Newton Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

Jayne Duck, Customer Services Administrator at Newton Court Care Home responded to this review on 10 Apr 2018:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home.

Carers are very hard working and kind, however in the last two years since my mum has been a resident the number of nurses and carers on each shift has reduced noticeably. This results in residents having less time given to them by individual staff and residents having to ‘fit’ into the set routine rather than the care being individualised.
Unfortunately, the receptionist on the front desk is not representative of the carers and nurses we deal with regularly and does not give a welcoming feel when approached. We are also not currently aware of who is the manager or deputy manager of the home. Our only criticism of the home would be that more carers and permanent, not agency, nurses are needed on each shift.

How likely would you be to recommend Newton Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.7 out of 5

Staff at Newton Court are friendly and helpful. They always try to help and support my nana. They could maybe do with a few more staff, but the staff that are there go above and beyond and always try their best.

How likely would you be to recommend Newton Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4 out of 5

Jayne Duck, Customer services administrator at Newton Court Care Home responded to this review on 23 Mar 2018:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home.

Submit a Review for Newton Court Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Contact Details

Please provide your details as we may contact you to verify this review. Reviews cannot be submitted anonymously. Your details may be passed to the care provider or to its service provider handling reviews but not to any other third party. They will not be published. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website, the care provider website and potentially on selected websites/social media. Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers. It can take up to 30 days for a review to be published or deemed non-compliant.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please do not use names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Newton Court Care Home