Heol Don is extremely dedicated to making the residents feel at home and she loved the foodG L(Granddaughter of Resident/Service User)
Pleased with the home. Staff very helpful and kind.Norah L(Resident / Service User)
Heol Don is extremely dedicated to making the residents feel at home and she loved the foodG L(Granddaughter of Resident/Service User)
Pleased with the home. Staff very helpful and kind.Norah L(Resident / Service User)
Heol Don is a modern purpose-built facility, ideal for a wide range of residential, nursing and dementia care needs for the elderly. An experienced care team tailor care plans to individual needs for short or long term requirements including respite, convalescence and palliative care, as well as care for dementia residential.
Heol Don offers first-class accommodation and facilities including sensory gardens, a hair salon and even an on-site cinema. All bedrooms...
Heol Don is a modern purpose-built facility, ideal for a wide range of residential, nursing and dementia care needs for the elderly. An experienced care team tailor care plans to individual needs for short or long term requirements including respite, convalescence and palliative care, as well as care for dementia residential.
Heol Don offers first-class accommodation and facilities including sensory gardens, a hair salon and even an on-site cinema. All bedrooms have ensuite facilities and are equipped with ergonomically designed furniture to provide a comfortable and safe environment. The interior has been carefully designed to enhance care practice and homely comforts, with a wheelchair-friendly vision and support for personal interests.
Nutritious meals are prepared by trained chefs and there is even a night-bite menu for any late snacks and drinks. All dietary preferences and tastes are catered for.
Residents can enjoy a variety of engaging activities and outings to places of local interest. There’s a real sense of community at Heol Don. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether your loved one already has a hobby or would like to take up a new one, there are lots of exciting activities to get involved in.
Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK Heol Don Care Home.
Contact Heol Don Care Home to confirm what's included and get a personalised quote:
Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.
The price(s) shown are provided by the care home. Contact Heol Don Care Home for full pricing details and T&Cs.
Heol Don Care Home has a Review Score of 9.9 (9.903) out of 10, based on 46 reviews in the last 2 years.
Over all time Heol Don Care Home has 155 reviews.
My mother in law was admitted direct from hospital She had a terminal illness,was anxious and failing The only room available was on the nursing side which she did not need, so the staff made every effort for her to spend the day on the residential side There was some activity every morning and...
Her death was handled in a very professional and compassionate way by the nurse on duty that night
We appreciate you taking the time to write this during what must be a very difficult period. It's wonderful to know that you feel your loved one has been well cared for- that's exactly what we strive for. We are saddened to hear of Mother-in-law's passing and send out heartfelt sympathy to you and your family.
I will be recommending Bupa Heol Don to everyone
I will be recommending Bupa Heol Don to everyone
Thank you for your lovely review. Hearing that our care has made a difference to you is truly rewarding. Thank you for choosing Heol Don for your stay.
Mum had her 100th birthday this July, the home made her a fabulous cake, decorated the private room and made the whole experience a lovely one for us all to remember. Thank you Heol Don x
Mum had her 100th birthday this July, the home made her a fabulous cake, decorated the private room and made the whole experience a lovely one for us all to remember. Thank you Heol Don x
We're so grateful that you've taken the time to share your thoughts. Thank you for recognising the effort our team put into creating meaningful moments with residents and their families. We are looking forward to seeing you again.
My wife recently spent two weeks at Heol Don for respite care. During the stay, she received excellent care from nursing and caring staff, who were so attentive. The room was spacious, with a lovely view. Food was very good and the catering staff went out of their way to meet any dietary...
Thank you so much to all members of staff who made the stay a pleasurable experience.
Thank you for your lovely review. Providing kind and attentive care is in the heart of everything we do, so it's lovely to hear your feedback. Our team will be so pleased to hear your kind words- they truly care about making every resident feel special. We're pleased to know the meals hit the mark!...
Thank you for your lovely review. Providing kind and attentive care is in the heart of everything we do, so it's lovely to hear your feedback. Our team will be so pleased to hear your kind words- they truly care about making every resident feel special. We're pleased to know the meals hit the mark! Our catering team always aims to provide variety, comfort and quality. We're delighted that your wife found the activities to be enjoyable- we believe staying active and connected makes a real difference to wellbeing. Thank you for choosing Heol Don for your wife's stay.
My aunt went into Heol Don in December 2025, initially for respite but remained there until she passed away yesterday.
I could not be happier with the care provided, particularly towards the end of my aunt's life. The carers on her unit treated her with care and respect. They also supported us...
My aunt went into Heol Don in December 2025, initially for respite but remained there until she passed away yesterday.
I could not be happier with the care provided, particularly towards the end of my aunt's life. The carers on her unit treated her with care and respect. They also supported us at every opportunity.
We had the opportunity to have lunch, with my aunt, a few time. Again we were treated really well.
We dealt with the administration staff, Sally and Beverly, who always supported us and gave us there time.
I was very happy that we chose Heol Don to care for my aunt.
We're so grateful that you've taken the time to share your thoughts. It is lovely to hear that Heol Don took great care of not only your Aunt, but yourself / your family too. We are saddened to hear about your loss, however, we hope you go away from this experience feeling as though your loved one...
We're so grateful that you've taken the time to share your thoughts. It is lovely to hear that Heol Don took great care of not only your Aunt, but yourself / your family too. We are saddened to hear about your loss, however, we hope you go away from this experience feeling as though your loved one has received the best possible care. Please don't hesitate to reach out if there's anything more we can do for your family at this time.
We have been extremely impressed with Heol Don care home and its staff. It was such a relief to find somewhere for Dad that felt like the perfect place for him - safe, friendly, fun, and giving enough freedom to roam in the lovely, self-contained gardens. Dad has early onset dementia and Heol Don...
We have been extremely impressed with Heol Don care home and its staff. It was such a relief to find somewhere for Dad that felt like the perfect place for him - safe, friendly, fun, and giving enough freedom to roam in the lovely, self-contained gardens. Dad has early onset dementia and Heol Don is ideal for him. The staff are always friendly and upbeat, creating a positive and vibrant atmosphere. We would thoroughly recommend this care home.
Thank you for your feedback. It is lovely to hear you describe our home and safe, friendly and fun. Thank you again for your recommendation.
Only comment, when we arrived (first visit), we didn't know the code or where to...
Only comment, when we arrived (first visit), we didn't know the code or where to go. But did get the attention of staff who put us in the lift.
Thank you for your feedback. It is great to hear that you found our staff to be friendly and welcoming and that the home was clean and comfortable. We look forward to seeing you for another visit again soon.
We visited on Mother's Day, very nice welcoming atmosphere and had a lovely lunch organised by Steve and his team and had a nice long visit. Thanks.
We visited on Mother's Day, very nice welcoming atmosphere and had a lovely lunch organised by Steve and his team and had a nice long visit. Thanks.
We appreciate you sharing your experience with our home. It is wonderful to hear that your Mother has settled in comfortably with us and that she is being well looked after. Thank you for recognizing the care and dedication of our team. Please don't hesitate to reach out if there's anything more we can do.
Beautiful place, lovely room. Clean and bright. Wonderful staff, delicious fresh food.
Beautiful place, lovely room. Clean and bright. Wonderful staff, delicious fresh food.
Thank you for your lovely review. It's lovely to know that you found the surroundings here pleasant and well maintained- we want our residents to feel at home from the moment they arrive. Mealtimes are such an important part of daily life and it's lovely to hear that you find them enjoyable. Please don't hesitate to reach out if there's anything more we can do.
By and large, we are very happy with the care my mother is receiving at Heol Don. Most of the staff are wonderful and professional. Some are exceptional, and I wish I could name them! There have been just a couple of instances where I felt mum was slightly infantilised - once where she wasn't...
By and large, we are very happy with the care my mother is receiving at Heol Don. Most of the staff are wonderful and professional. Some are exceptional, and I wish I could name them! There have been just a couple of instances where I felt mum was slightly infantilised - once where she wasn't believed when she said she wasn't ready to get into her pyjamas because my sister was due to visit, and once when she was told her daughter had phoned to ask for her to be washed, which was not the case.
Thank you for your feedback. It is always lovely to hear our staff described as wonderful and professional. We will certainly pass your comments on to the management team about the instances you have mentioned where your Mum felt she was not fully heard. Thank you again for your review.
I'm a friend, but I have found everybody very helpful & kind. Looks very much like a hotel, so I would enjoy living here myself.
I'm a friend, but I have found everybody very helpful & kind. Looks very much like a hotel, so I would enjoy living here myself.
Thank you for your lovely review. We are so pleased that you found the staff to be so kind and helpful when you have come to visit. It's lovely to know that you found the surroundings here pleasant and well maintained- we want our residents to feel at home from the moment they arrive. We are looking forward to seeing you when you visit again.
This is a disease that...
I saw all the wonderful efforts that the brilliant staff prepared for Christmas when I visited on Monday. My family's sincere thanks to you all!!! What a superb and caring Team!
Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is well cared for and it's great to hear your Brother feels like he "hit the jackpot" at Heol Don! Thank you again for your kind words.
Gemma was excellent and provided the most friendly and warm welcome, and was so kind to the residents. She went above and beyond and treated us with the upmost respect, and helped us to navigate the facility with ease.
Gemma was excellent and provided the most friendly and warm welcome, and was so kind to the residents. She went above and beyond and treated us with the upmost respect, and helped us to navigate the facility with ease.
Thank you for your lovely review. We are happy to hear you felt welcomed by Gemma on your recent visit. We look forward to seeing you again soon.
The facilities are top class which really make it feel like a 'home''.
The facilities are top class which really make it feel like a 'home''.
We appreciate you sharing your experience with our home. Hearing that our care brings you peace of mind truly means so much to us. Thank you for recognizing the effort our activities team put into creating meaningful moments with residents. We're committed to continuing to support you and your family in every way we can.
The staff are always lovely, always helpful when I visit, Gemma was fab on my last visit bringing us a pot of tea and biscuits, made us feel so welcome.
The staff are always lovely, always helpful when I visit, Gemma was fab on my last visit bringing us a pot of tea and biscuits, made us feel so welcome.
Thank you for taking the time to leave your comments. We are so pleased to hear that you were made to feel so welcome on your visit to the home. We are looking forward to welcoming you back again.
Always lots to do & Gemma is always helpful & very friendly.
Always lots to do & Gemma is always helpful & very friendly.
Thank you for your review. We are pleased to hear that you have found the staff to be friendly and helpful. Please don't hesitate to reach out if there is anything more we can do.
Gemma was full of energy when we last visited. She gave us tea and biscuits, which helped for a relaxed visit with my sister. We felt very welcome.
Gemma was full of energy when we last visited. She gave us tea and biscuits, which helped for a relaxed visit with my sister. We felt very welcome.
Thank you for leaving your review. We are so pleased to hear that you have enjoyed your visit to Heol Don and that you were made to feel so welcome. We are looking forward to seeing you again.
The care staff and management of the home have been excellent. Our Mum has been treated with dignity and respect and has settled into the home really well. Her room is always spotlessly clean, and she looks clean, happy and well cared for. The meals are always lovely, and she is encouraged to be...
The care staff and management of the home have been excellent. Our Mum has been treated with dignity and respect and has settled into the home really well. Her room is always spotlessly clean, and she looks clean, happy and well cared for. The meals are always lovely, and she is encouraged to be involved in all the activities. Having a hair salon on site is a real bonus, and knowing that the doctor is visiting on a regular basis gives peace of mind. Being able to be included in activities is great, and knowing we can book a lunch/meal with her is really nice.
Your review means a great deal to our team and we're so grateful you shared your experience. We are very happy to hear you can feel at ease with your mother in our care. Providing kind and attentive care is in the heart of everything we do, so it's lovely to hear your feedback. Please don't hesitate to reach out if there's anything more we can do.
My 93 year old cousin has been made very welcome here whilst she recovers from a hip operation. The home was very responsive when we were first in touch, very flexible re admission dates, and spoke with us about how long my cousin will stay. Everyone has been very kind, and my cousin is doing well.
My 93 year old cousin has been made very welcome here whilst she recovers from a hip operation. The home was very responsive when we were first in touch, very flexible re admission dates, and spoke with us about how long my cousin will stay. Everyone has been very kind, and my cousin is doing well.
We appreciate you sharing your experience with our home. It is wonderful to hear that your cousin has settled in comfortably with us and we want our home to feel like a community, and it's wonderful to hear that you feel a part of it. Please don't hesitate to reach out if there's anything more we can do.
My mum, Margaret, has been staying at Heol Don for convalescent care since 23rd Sept after a 3 week hospital stay for a fractured femur. She wasn't keen on the idea of a care home, but has enjoyed her stay and the staff and other residents have her very welcome. A care package for her return home...
My mum, Margaret, has been staying at Heol Don for convalescent care since 23rd Sept after a 3 week hospital stay for a fractured femur. She wasn't keen on the idea of a care home, but has enjoyed her stay and the staff and other residents have her very welcome. A care package for her return home should be in place soon. This has been so much better for her than having to stay in hospital! ( Only criticism 'No broadband on TV')
It's always encouraging to read reviews like this. We are pleased to hear that your Mum has enjoyed her stay so far and it's lovely to know that you feel reassured that your Mum is safe and well looked after. We will discuss your feedback with the home's manager to help them continually improve their service.
Heol Don is a purpose-built home offering a warm welcome to those needing residential, nursing and dementia care. Wheelchairs can move around easily indoors and out, including all around our large gardens, gazebos and our children’s play area.
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There are no accreditations posted yet for Heol Don Care Home.
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Older Person Care, Dementia, Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.
There are 78 Single Rooms.
Own Furniture if required, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
3.2 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heol Don Care Home to verify any information. View our terms and conditions. Heol Don Care Home has an Enhanced Service -what an Enhanced Service includes.