Heol Don Care Home

Whitchurch, Cardiff CF14 2AU
Review Us
9.8 150 Reviews
  • Heol Don Care Home, Cardiff
Heol Don is a modern purpose-built facility, ideal for a wide range of residential, nursing and dementia care needs for the elderly. An experienced care team tailor care plans to individual needs for short or long term requirements including respite, convalescence and palliative care, as well as care for dementia residential.

Heol Don offers first-class accommodation and facilities including sensory gardens, a hair salon and even an on-site cinema. All bedrooms have ensuite facilities and are equipped with ergonomically designed furniture to provide a comfortable and safe environment. The interior has been carefully designed to enhance care practice and homely comforts, with a wheelchair-friendly vision and support for personal interests.

Nutritious meals are prepared by trained chefs and there is even a night-bite menu for any late snacks and drinks. All dietary preferences and tastes are catered for.

Residents can enjoy a variety of engaging activities and outings to places of local interest. There’s a real sense of community at Heol Don. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether your loved one already has a hobby or would like to take up a new one, there are lots of exciting activities to get involved in.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK Heol Don Care Home.
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Care Provided by Heol Don Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600
  • Self-Funded Nursing Care: from £1795
  • RESPITE Self-Funded Residential Care: from £1760
  • RESPITE Self-Funded Residential Dementia Care: from £1795
  • RESPITE Self-Funded Nursing Care: from £1975

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

The price(s) shown are provided by the care home. Contact Heol Don Care Home for full pricing details and T&Cs.

Contact Heol Don Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.

Contact Heol Don Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Sharon Roberts (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (78)
  • Single Rooms with Ensuite Wet Room (78)

Parking

  • On-site parking available.

Heol Don Care Home Reviews (150)

9.8

Heol Don Care Home has a Review Score of 9.8 (9.801) out of 10, based on 46 reviews in the last 2 years.
Over all time Heol Don Care Home has 150 reviews.

Overall Experience
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Date Published
  • 150
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Reviewer Connection to Heol Don Care Home
  • 47
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  • 8
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Total of 150, showing 1-20
Review from C M (Granddaughter of Resident) published on 13 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was pleased with my visit to see my nan. Food was good. We booked the visiting room. Staff were friendly and welcoming.
The place felt comfortable and clean. Lots of staff around, so it seems busy in a good way.
Only comment, when we arrived (first visit), we didn't know the code or where to go.
But did get the attention of staff who put us in the lift.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Heol Don Care HomeThank you for your feedback. It is great to hear that you found our staff to be friendly and welcoming and that the home was clean and comfortable. We look forward to seeing you for another visit again soon.
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Review from Stuart M (Son of Resident) published on 10 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visited my mother, a new resident at Heol Don. She is settling in very well and is being very well looked after.
We visited on Mother's Day, very nice welcoming atmosphere and had a lovely lunch organised by Steve and his team and had a nice long visit. Thanks.
Reply from Fran Donno, Customer Service Adviser at Heol Don Care HomeWe appreciate you sharing your experience with our home. It is wonderful to hear that your Mother has settled in comfortably with us and that she is being well looked after. Thank you for recognizing the care and dedication of our team. Please don't hesitate to reach out if there's anything more we can do.
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Review from R B (Aunt of Resident) published on 7 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Beautiful place, lovely room. Clean and bright. Wonderful staff, delicious fresh food.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Heol Don Care HomeThank you for your lovely review. It's lovely to know that you found the surroundings here pleasant and well maintained- we want our residents to feel at home from the moment they arrive. Mealtimes are such an important part of daily life and it's lovely to hear that you find them enjoyable. Please don't hesitate to reach out if there's anything more we can do.
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Review from E R (Daughter of Resident) published on 17 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
By and large, we are very happy with the care my mother is receiving at Heol Don. Most of the staff are wonderful and professional. Some are exceptional, and I wish I could name them! There have been just a couple of instances where I felt mum was slightly infantilised - once where she wasn't believed
when she said she wasn't ready to get into her pyjamas because my sister was due to visit, and once when she was told her daughter had phoned to ask for her to be washed, which was not the case.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Heol Don Care HomeThank you for your feedback. It is always lovely to hear our staff described as wonderful and professional. We will certainly pass your comments on to the management team about the instances you have mentioned where your Mum felt she was not fully heard. Thank you again for your review.
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Review from Helen W (Daughter of Resident) published on 9 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has only been in Heol Don Care Home for 3 weeks, and in that time, I cannot fault her care and support; nothing is too much trouble.
She has a lovely room with French doors overlooking the gardens.
The food and activities are excellent.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Heol Don Care HomeThank you for your lovely review. It is always nice to hear from family members feeling like their loved one is well cared for.Thank you for choosing Heol Don.
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Review from Nigel P (Friend of Resident) published on 20 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm a friend, but I have found everybody very helpful & kind. Looks very much like a hotel, so I would enjoy living here myself.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Heol Don Care HomeThank you for your lovely review. We are so pleased that you found the staff to be so kind and helpful when you have come to visit. It's lovely to know that you found the surroundings here pleasant and well maintained- we want our residents to feel at home from the moment they arrive. We are looking forward to seeing you when you visit again.
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Review from Eleanor T (Sister of Resident) published on 12 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has dementia with lewey bodies and was unable to look after himself (even in assisted care). Last Christmas was shocking for him and all of us who try to support him. What a difference since he moved into the brilliant Heol Don Care Home in early October.


This is a disease that doesn't

normally lead the patient to be particularly positive about anything. Gareth's assessment today " I hit the Jackpot"! - he was really looking forward to enjoying his Christmas Dinner and Christmas with such a caring team!


I saw all the wonderful efforts that the brilliant staff prepared for Christmas when I visited on Monday. My family's sincere thanks to you all!!! What a superb and caring Team!

Reply from Alison Horridge, Customer Advisor on behalf of the team at Heol Don Care HomeThank you for your lovely review. It is always nice to hear from family members feeling like their loved one is well cared for and it's great to hear your Brother feels like he "hit the jackpot" at Heol Don! Thank you again for your kind words.
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Review from N G (Friend of Resident) published on 12 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Gemma was excellent and provided the most friendly and warm welcome, and was so kind to the residents. She went above and beyond and treated us with the upmost respect, and helped us to navigate the facility with ease.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Heol Don Care HomeThank you for your lovely review. We are happy to hear you felt welcomed by Gemma on your recent visit. We look forward to seeing you again soon.
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Review from Neil W (Son of Resident) published on 9 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Can not speak highly enough about the staff at Heol Don - the care team are fabulous and are so patient and accommodating. The entertainment team are super and really engage the residents. There is a real community feel.
The facilities are top class which really make it feel like a 'home''.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Heol Don Care HomeWe appreciate you sharing your experience with our home. Hearing that our care brings you peace of mind truly means so much to us. Thank you for recognizing the effort our activities team put into creating meaningful moments with residents. We're committed to continuing to support you and your family in every way we can.
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Review from Sara J (Sister of Resident) published on 9 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always lovely, always helpful when I visit, Gemma was fab on my last visit bringing us a pot of tea and biscuits, made us feel so welcome.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Heol Don Care HomeThank you for taking the time to leave your comments. We are so pleased to hear that you were made to feel so welcome on your visit to the home. We are looking forward to welcoming you back again.
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Review from Christine B (Sister of Resident) published on 9 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always lots to do & Gemma is always helpful & very friendly.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Heol Don Care HomeThank you for your review. We are pleased to hear that you have found the staff to be friendly and helpful. Please don't hesitate to reach out if there is anything more we can do.
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Review from G C (Sister of Resident) published on 9 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Gemma was full of energy when we last visited. She gave us tea and biscuits, which helped for a relaxed visit with my sister. We felt very welcome.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Heol Don Care HomeThank you for leaving your review. We are so pleased to hear that you have enjoyed your visit to Heol Don and that you were made to feel so welcome. We are looking forward to seeing you again.
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Review from W H (Daughter of Resident) published on 10 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care staff and management of the home have been excellent. Our Mum has been treated with dignity and respect and has settled into the home really well. Her room is always spotlessly clean, and she looks clean, happy and well cared for. The meals are always lovely, and she is encouraged to be involved
in all the activities. Having a hair salon on site is a real bonus, and knowing that the doctor is visiting on a regular basis gives peace of mind. Being able to be included in activities is great, and knowing we can book a lunch/meal with her is really nice.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Heol Don Care HomeYour review means a great deal to our team and we're so grateful you shared your experience. We are very happy to hear you can feel at ease with your mother in our care. Providing kind and attentive care is in the heart of everything we do, so it's lovely to hear your feedback. Please don't hesitate to reach out if there's anything more we can do.
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Review from Patrick D (Cousin of Resident) published on 25 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 93 year old cousin has been made very welcome here whilst she recovers from a hip operation. The home was very responsive when we were first in touch, very flexible re admission dates, and spoke with us about how long my cousin will stay. Everyone has been very kind, and my cousin is doing well.
Reply from Fran Donno, Customer Service Adviser at Heol Don Care HomeWe appreciate you sharing your experience with our home. It is wonderful to hear that your cousin has settled in comfortably with us and we want our home to feel like a community, and it's wonderful to hear that you feel a part of it. Please don't hesitate to reach out if there's anything more we can do.
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Review from Sian H (Daughter of Resident) published on 6 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum, Margaret, has been staying at Heol Don for convalescent care since 23rd Sept after a 3 week hospital stay for a fractured femur. She wasn't keen on the idea of a care home, but has enjoyed her stay and the staff and other residents have her very welcome. A care package for her return home should
be in place soon. This has been so much better for her than having to stay in hospital! ( Only criticism 'No broadband on TV')
Reply from Fran Donno, Customer Service Adviser at Heol Don Care HomeIt's always encouraging to read reviews like this. We are pleased to hear that your Mum has enjoyed her stay so far and it's lovely to know that you feel reassured that your Mum is safe and well looked after. We will discuss your feedback with the home's manager to help them continually improve their service.
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Review from J R (Respite Resident) published on 3 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had a total hip replacement in June. Feeling very vulnerable afterwards, I decided to go into the care home for 2 weeks. The stay there helped me to make a really good recovery. I am able to do much more than I thought, thanks to the care I received.
Thank you everyone at Heol Don Care Home!
Reply from Natasha Burns-Leigh, Customer Service Advisor at Heol Don Care HomeWe appreciate you sharing your experience with our home. Providing kind and attentive care is in the heart of everything we do, so it's lovely to hear your feedback. Thank you for choosing Heol Don Care Home for your stay.
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Review from Carol H (Resident) published on 22 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have enjoyed my time here. Everyone, especially Kym and Ryan, has gone above and beyond in my time here. Food is lovely, plenty of choice.
Reply from David Mclean, Customer Service Adviser at Heol Don Care HomeIt's always encouraging to read reviews like this, and thank you for taking the time to share your kind words. We will certainly pass your comments on to the manager, as well as Kym and Ryan. Please let us know if there is anything we can do to make your stay as comfortable as possible.
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Review from Gloria H (Respite Resident) published on 17 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment I arrived, I was welcomed by everyone I came in contact with. Help is readily available from anyone member of staff and always with a ready smile. Food is sooo good and very varied.
I literally have no complaints about anything. Lots to do, and all are welcome.
Reply from David Mclean, Customer Service Adviser at Heol Don Care HomeWe appreciate you sharing your experience with our home. We are very happy to hear you felt at ease in our care and hope Heol Don care home did everything possible to make the transition as easy as possible. Hopefully you will go away from this feeling like you received the best possible care and thank you for choosing our care home for your stay.
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Review from Mavis S (Resident) published on 1 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From my experience, the home is excellent. I believe you are very fortunate to have such an excellent workforce.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Heol Don Care HomeThank you for your kind words. It is always nice to hear words like "excellent" being used to describe our care. Thank you for choosing Heol Don care home name for your stay.
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Review from B M (Resident) published on 30 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The majority of the people who work here are friendly & understanding. The food is excellent. My room is well-equipped and comfortable. The laundry & cleaning staff are very helpful. The activities are varied - plenty of options available.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Heol Don Care HomeWe appreciate you taking the time to leave us your comments. We are happy to hear you feel like a part of our Heol Don family. We are also pleased to hear that you like the food and the activities! Thank you for choosing us for your stay.
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Current Review Score: 9.8 (9.801)

Overview of Review Score

The Review Score of 9.8 (9.801) out of 10 for Heol Don Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 46 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.801 for Heol Don Care Home is calculated as follows: ( (474 Excellents x 5) + (58 Goods x 4) + (3 Satisfactorys x 3) + (3 Poors x 2) + (9 Very Poors x 1) ) ÷ 547 Ratings = 4.801
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Heol Don Care Home is based on 45 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 45 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 08 Apr 2026

Heol Don is a purpose-built home offering a warm welcome to those needing residential, nursing and dementia care. Wheelchairs can move around easily indoors and out, including all around our large gardens, gazebos and our children’s play area.

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Awards / Recognitions (11)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Heol Don Care Home

What types of Care is Heol Don Care Home registered for?

Older Person Care, Dementia & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Heol Don Care Home have?

There are 78 Single Rooms.

What are the Facilities & Services at Heol Don Care Home?

Own Furniture if required, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Heol Don Care Home to the centre of Cardiff?

3.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heol Don Care Home to verify any information. View our terms and conditions. Heol Don Care Home has an Enhanced Service - more info.