Heol Don Care Home

Whitchurch, Cardiff CF14 2AU
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9.5 128 Reviews
  • Heol Don Care Home, Cardiff
Heol Don is a modern purpose-built facility, ideal for a wide range of residential, nursing and dementia care needs for the elderly. An experienced care team tailor care plans to individual needs for short or long term requirements including respite, convalescence and palliative care, as well as care for dementia residential.

Heol Don offers first-class accommodation and facilities including sensory gardens, a hair salon and even an on-site cinema. All bedrooms have ensuite facilities and are equipped with ergonomically designed furniture to provide a comfortable and safe environment. The interior has been carefully designed to enhance care practice and homely comforts, with a wheelchair-friendly vision and support for personal interests.

Nutritious meals are prepared by trained chefs and there is even a night-bite menu for any late snacks and drinks. All dietary preferences and tastes are catered for.

Residents can enjoy a variety of engaging activities and outings to places of local interest. There’s a real sense of community at Heol Don. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether your loved one already has a hobby or would like to take up a new one, there are lots of exciting activities to get involved in.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK Heol Don Care Home.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Sharon Roberts (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (78)
  • Single Rooms with ensuite Wet Room (78)

Parking

  • On-site parking available.

Heol Don Care Home Reviews (128)

Total of 128, showing 1-20
9.5

Heol Don Care Home has a Review Score of 9.5 (9.524) out of 10, based on 29 reviews in the last 2 years. Over all time Heol Don Care Home has 128 reviews.

Overall Experience

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Review from Kathryn S (Wife of Resident) published on 6 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff in the home were both welcoming and positive, more than ready to help in any way and took trouble to accommodate individual likes and preferences, such as when my husband was taken out to the park in the minibus and put next to an open window (he gets travel sick), with classical music playing
(which he enjoys). We rang a few times to see how he was getting on and were always given a detailed reply, and were able to speak to him on the phone. I found the in house laundry very good, with careful attention given to clothes requiring a gentle wash, so nothing got mangled or lost in the system. All in all, a positive experience.

Reply from Lisa Henderson, Customer Care Advisor at Heol Don Care Home

Thank you for your lovely review. It is always nice to hear words like "Welcoming" and "Positive" being used to describe our care. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your Husband with the best possible care.

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Review from Diane G (Sister of Resident) published on 16 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have enjoyed seeing my sister blossom under your care. The activities are varied and she joins in with anticipation. The facilities are always clean, and the staff willing to engage with you. Such a pleasant place to spend time.

Reply from David Mclean, Customer Service Adviser at Heol Don Care Home

Thank you for your lovely review. It is always nice to hear words like "...seeing my sister blossom under your care" being used to describe our care. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your sister with the best possible care and we look forward to seeing you again soon.

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Review from E B (Granddaughter of Resident) published on 15 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Heol Don is a lovely, clean, comfortable home for my Grandmother. Staff are so friendly, and the quality of care is excellent. Very happy knowing she is safe and well there.

Reply from Fran Donno, Customer Service Adviser at Heol Don Care Home

Thank you for your kind comments. It is wonderful to hear words like "Clean" and "Comfortable" being used to describe our home and we are pleased to hear that you can feel at ease with your Grandmother in our care. It is lovely to hear that your Grandmother is safe and being looked after well. We hope to continue providing your loved one with the best possible care.

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Review from C J (Friend of Resident) published on 13 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly atmosphere. Excellent staff. Very clean.

Reply from Lisa Henderson, Customer Care Advisor at Heol Don Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear comments like "Excellent" to describe our Staff at Heol Don Care home.

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Review from Eirian H (Sister of Resident) published on 2 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was given all the support and love when she first came to live in Heol Don. All the staff are friendly and are happy to adjust to my sister's needs.
There are many daily activities to suit all needs and I am able to join here in these activities.

Reply from Maria Ricketts, Customer Care Adviser at Heol Don Care Home

Thank you for your kind words. It is always nice to hear words like "friendly" and "Happy" being used to describe our care. Thank you for choosing Heol Don Care Home.

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Review from C G (Friend of Resident) published on 28 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home has a friendly atmosphere and I find the staff very pleasant and helpful. Rooms are very pleasant if a little small to be in for such a long time. The only criticism is that food plates can be often left in the room for hours and I understand that it can be lonely in the evening without
anyone popping in to chat. However, the staff I have met - nurses, those delivering meals/snacks, laundry etc. are all lovely, helpful and brighten up the day of residents. Having the hairdresser, chiropodist, Dr on hand is very good.

Reply from Maria Ricketts, Customer Care Adviser at Heol Don Care Home

We appreciate you taking the time to leave us your comments. We are happy you enjoy the home environment overall, We will discuss your feedback regarding the food plates with the home's manager to help them continually improve their service. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.

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Review from Louise M (Daughter of Resident) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lives with me and goes into Heol Don for respite. Every time we arrive, Mum is given the biggest welcome. Lots of the team, with the many different roles, are friendly and professional. There are some members of the team who really go above and beyond to make my mother feel at home. My mum
is very quiet, so every time someone makes an effort to spend time with her, it makes such a difference. Lots of activities, co-ordinated incredibly well. The entire home is spotlessly clean and the food is to a very high standard. The gardens are beautifully kept. Recently, I overheard one of the permanent residents say, " I love it here!"
For respite care, Heol Don is a care home I would recommend.

Reply from Maria Ricketts, Customer Care Adviser at Heol Don Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are looking forward to seeing you again.

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Review from B B (Son of Resident) published on 25 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother feels at home, she even said "did we used to live here?".
There is a warm homely atmosphere and the staff are helpful and caring.
Mum seems happy and well cared for, and the activities are both stimulating and fun. I have joined in a few times!

Reply from Maria Ricketts, Customer Care Adviser at Heol Don Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your Mother in our care. Please let us know if there is anything we can do to make Mum's stay as comfortable as possible.

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Review from Barbara M (Friend of Resident) published on 25 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited today and have to say how impressed I am with the whole set-up. From the receptionist as I first went in, carers, dining staff and of course, the lovely manager. There is time for everyone - well done all.

Reply from Maria Ricketts, Customer Care Adviser at Heol Don Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review from Daniel M (Son of Resident) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean rooms, welcoming staff and the food is great! Was very pleasant to get situated and they have always been attentive to visits and keeping us informed of everything that happened.
Have made a tough time very manageable and couldn't recommend more.

Reply from Maria Ricketts, Customer Care Adviser at Heol Don Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time. We are very happy to hear you can feel at ease with your loved one in our care. We are looking forward to seeing you again.

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Review from W J (Son of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 96 year old mother was admitted to Heol Don Care Home for a 2 week period of respite for Christmas and New Year. Although she was initially reluctant to be staying away from her home for this period, she quickly began to appreciate the high level of friendly and highly competent personal care and
attention provided. Having returned home she is now keen to return for another period of respite! Excellent result for her and the family.

Reply from Maria Ricketts, Customer Care Adviser at Heol Don Care Home

Thank you for your kind words. We hope Heol Don care home did everything possible to make the transition as easy as possible. We are looking forward to seeing you again.

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Review from D K (Niece of Resident) published on 20 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I wish to highly commend the ongoing treatment of my aunt during the time at Heol Don Care Home. I have made friendly contact with both admin and care staff. I go regularly and am impressed with the whole package.

Reply from Maria Ricketts, Customer Care Adviser at Heol Don Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review from A M (Daughter of Resident) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff go above and beyond their duties, always welcoming and care of residents is excellent.

Reply from David Mclean, Customer Service Adviser at Heol Don Care Home

Thank you for your kind words. It is always nice to hear words like "staff go above and beyond" being used to describe our care. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.

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Review from Alison P (Daughter of Resident) published on 23 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was initially agreed reluctantly to go into Heol Don for respite care as she was struggling at home and we were exhausted. She is now a permanent resident as she is so content there. The staff have been amazing, right from the first tentative enquiry phone calls. We have been met with nothing but
empathy, kindness and compassion. Her room is lovely and she has been encouraged to hang pictures and bring in anything she wants to make it personal to her. She loves the food and enjoys walking in the garden. Her dog is welcomed for visits! There is always something to do, crafting, scrabble, bingo, singing or watching professional entertainers and she is lonely no more! Thank you

Reply from Rosie Smith, Customer Advisor at Heol Don Care Home

Hello and thank you for taking the time to leave such a lovely review for Heol Don! We understand looking for care can be a difficult process and are thrilled that your Mum has settled in so well within the home. It is brilliant to hear how fantastic the staff have been with your family and we are so pleased that Mum is content and happy within the home.

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Review from Louise J (Daughter of Resident) published on 21 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have never, quite honestly, witnessed so much patience, care, genuine love and tenderness shown to both Mum and to us as a family, especially in the last few months of her life. Every member of staff, within their different roles, deserves such praise for their kindness, dedication and hard work.
Since her residency began in September 2022, Mum loved getting to know each and every team member and very much appreciated her daily little catch-ups with them individually. Never did I feel we were a nuisance, that we asked too much, and in these last few weeks in particular, they have shown as much care towards us as they have Mum. We felt truly supported by the team.
Everyone would take time out of their busy days to pop into her room offering us kind words of love and support. We knew Mum was loved. It was quite beautiful.
We will simply miss you all and will never forget your love and kindness.
Thank you from the bottom of our hearts.

Reply from Rosie Smith, Customer Advisor at Heol Don Care Home

Hello and thank you for writing such a lovely review for the staff at Heol Don. Firstly we would like to express our condolences at the passing of your Mum and wish you the best during this difficult time. We are thrilled to hear you felt the love and support of the team. It sounds as if your Mum was truly an important part of the home and we so pleased she was loved and cared for there. We have passed on your thoughtful words to the home, best wishes!

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Review from M M (Daughter of Resident) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff at the care home to be very friendly, accommodating and responsive to any requests made of them. The facility is well-maintained and the outdoor areas are spacious, attractive and inviting. The rooms are clean and tidy and privacy and security is well guarded and respected.
I would recommend this facility.

Reply from Rosie Smith, Customer Advisor at Heol Don Care Home

Hello and thank you for taking the time to leave the staff Heol Don Care Home such a lovely review. We are so pleased that your loved one has settled into the home and that the home and rooms are so well maintained. We hope that your loved one continues to enjoy her stay within the home.

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Review from A W (Niece of Resident) published on 12 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt who is 101 years old moved into Heol Don Care Home in April following 3 months in hospital. Prior to that she had lived independently so entering residential care was a huge decision/change for her. She has been allowed to adapt to her new surroundings at her own pace, while all the time being
treated with utmost kindness, care and consideration. She greatly enjoys sitting/walking in the gardens so was quickly moved to a room with garden access. This gives her great pleasure. The staff are friendly, professional and kind. They go out of their way to meet her needs whenever possible.

Reply from Rosie Smith, Customer Advisor at Heol Don Care Home

Hello and thank you for taking the time to leave the staff at Heol Don Care Home such a lovely review. We are thrilled that your 101-year-old Aunt has adapted to care within the home and that she has been allowed to do this at her own pace. It is wonderful to hear words like "kindness", "care" and "consideration" being used to describe our residents' experience within the home. We are thrilled that your aunt is enjoying her time at Heol Don and that the staff and surroundings are giving her such pleasure.

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Review from S D (Daughter of Resident) published on 8 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a positive impression of the home from the first show around - which was friendly, helpful, and reassuring. The day that my Mother moved in her favourite armchair was already in place and there was plenty of room for ornaments etc on the shelves. We had a lovely welcome from the staff and all
these things helped with the transition of my Mother into residential care. The home manager has been very keen to help my Mother settle in well.

Reply from David Mclean, Customer Service Adviser at Heol Don Care Home

Thank you for your lovely review. We hope Heol Don Care Home did everything possible to make the transition as easy as possible for your mother as well as your family. We are very happy to hear you can feel at ease with your mother in our care. Please let us know if there is anything we can do to make her stay as comfortable as possible.

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Review from Christine R (Sister of Resident) published on 7 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I am sorry to say that I do not recommend Heol Don in Cardiff to anyone who is looking for a place for their loved one to live. My brother was only there for 2 months The first month he wasn't too bad The second month he went downhill so fast it is heartbreaking to watch. I asked to speak to the manager
but I was told she wasn't available. I never did get the chance to speak to them. I took a video of my brother and it breaks my heart. You could see he was so very frightened there. Always looking at the door and wanting to hide in his bed. My brother had one watch taken and another one broken. He is now settling into another home and the difference in him after 2 weeks is like a miracle. Even after the first week, he looked different. I am so happy that I have found a lovely safe and secure place for him to be happy. So no, I do not recommend Heol Don Cardiff.

Reply from David Mclean, Customer Service Adviser at Heol Don Care Home

I am sorry to hear that you were dissatisfied with the home. I am pleased to hear that your brother is now well-settled and happy in the correct environment for his needs.

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Review from I C (Respite Resident) published on 31 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Two weeks of respite after my recent hip replacement operation at Heol Don Care Home was the last thing I did.
I felt very well supported amongst extremely friendly staff and now I feel ready to go home to my apartment where I live independently on my own.
I can highly recommend Heol Don Care Home.

Reply from Grace Langfield, Customer Service Adviser at Heol Don Care Home

Thank you for taking the time to leave your review. It is always nice to hear words like "extremely friendly" and "well supported" being used to describe our care and we wish you the best for the future. Thank you for choosing Heol Don for your stay.

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Current Review Score: 9.5 (9.524)

Overview of Review Score

The Review Score of 9.5 (9.524) out of 10 for Heol Don Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.524 for Heol Don Care Home is calculated as follows: ( (268 Excellents x 5) + (44 Goods x 4) + (6 Satisfactorys x 3) + (7 Poors x 2) + (22 Very Poors x 1) ) ÷ 347 Ratings = 4.524

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heol Don Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 30 Jul 2025

Heol Don is a purpose-built home offering a warm welcome to those needing residential, nursing and dementia care. Wheelchairs can move around easily indoors and out, including all around our large gardens, gazebos and our children’s play area.

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Awards / Recognitions (10)

Meet the Team (0)

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Frequently Asked Questions about Heol Don Care Home

What types of Care is Heol Don Care Home registered for?

Older Person Care, Dementia & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Heol Don Care Home have?

There are 78 Single Rooms.

What are the Facilities & Services at Heol Don Care Home?

Own Furniture if required, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Heol Don Care Home to the centre of Cardiff?

3.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heol Don Care Home to verify any information. View our terms and conditions. Heol Don Care Home has an Enhanced Service - more info.