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Heol Don Care Home

Whitchurch, Cardiff CF14 2AU
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Heol Don is extremely dedicated to making the residents feel at home and she loved the foodG L(Granddaughter of Resident/Service User)
Heol Don Care Home, Cardiff
Pleased with the home. Staff very helpful and kind.Norah L(Resident / Service User)
Heol Don Care Home, Cardiff
Heol Don Care Home, Cardiff

Heol Don is a modern purpose-built facility, ideal for a wide range of residential, nursing and dementia care needs for the elderly. An experienced care team tailor care plans to individual needs for short or long term requirements including respite, convalescence and palliative care, as well as care for dementia residential.

Heol Don offers first-class accommodation and facilities including sensory gardens, a hair salon and even an on-site cinema. All bedrooms...  

Care Provided by Heol Don Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,600From £1,760
Residential Dementia CareN/AFrom £1,795
Nursing CareFrom £1,795From £1,975

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Contact Heol Don Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.

Good to Know

Group / Owner

Person in charge

  • Sharon Roberts (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (78)
  • Single Rooms with ensuite Wet Room (78)

Parking

  • On-site parking available.

Heol Don Care Home Reviews (153)

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9.9

Heol Don Care Home has a Review Score of 9.9 (9.899) out of 10, based on 44 reviews in the last 2 years. Over all time Heol Don Care Home has 153 reviews.

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Showing 153 reviews matching selected criteria
Review from K D (Resident / Service User) published on 9 January 2023 Submitted via Postal Card
Overall Experience

Very happy with the whole experience, would highly recommend Heol Don Care Home.

Reply from Rebecca Kellegher, Customer Service Adviser at Heol Don Care Home

Thank you for your kind words. We are pleased to hear that you are very happy with the whole experience. Thank you for choosing Heol Don Care Home.

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Review from E B (Resident / Service User) published on 16 December 2022 Submitted via Postal Card
Overall Experience

I came to Heol Don for 2 weeks to recuperate from a knee operation. The welcome from the staff was warm and boisterous and I was soon settled in a comfortable room with all the amenities: warmth, cleanliness and privacy. Food is a high priority in Heol Don and every effort was made in creating varied and interesting menus to accommodate different tastes. I shall miss the delicious homemade cakes and puddings. We were entertained with a cheese and wine evening (with a singer encouraging us to sing along), it turned into a very moving experience for me to see so many beautiful patients, immaculate, well care for and, for the most part, at peace. It was a tribute to the care, patience and wonderful dedication of the wonderful staff.

Reply from Grace Langfield, Customer Service Adviser at Heol Don Care Home

Thank you for your lovely feedback, we always like to hear words like "immaculate" and "warmth" when describing our home and care. Thank you for choosing Heol Don and we will certainly pass your comments on to the manager.

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Review from P J (Resident / Service User) published on 16 December 2022 Submitted via Postal Card
Overall Experience

The carers have been outstanding and the food excellent. They are even doing shopping for me to take home.

Reply from David Mclean, Customer Service Adviser at Heol Don Care Home

Thank you for taking the time to leave your review. Please let us know if there is anything we can do to make your stay as comfortable as possible.

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Review from H B (Daughter of Resident) published on 8 November 2022 Submitted via Postal Card
Overall Experience

Being based in Australia is was a real concern to find a great care home. Heol Don has lived up to all our expectations for Mum. She has settled in very well and has made a wonderful friend and having the video call service is wonderful too. Very happy with all services.

Reply from Rebecca Kellegher, Customer Service Adviser at Heol Don Care Home

Thank you for your kind words. We are pleased to hear your Mum has settled so well with Heol Don and we hope to continue providing her with the best possible care. Please do let us know if there is anything more we can do to make your Mums stay as comfortable as possible.

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Review from Janet E (Daughter of Resident) published on 17 October 2022 Submitted via Postal Card
Overall Experience

The superb care that my mother was given at Heol Don brought her back to life. when she first came here in August 2021 she was five and a half stone and dying. today I am taking home to live independently as she is fit and well nourished. Thank you Heol Don for keeping her safe throughout Covid. Her mental facilities are now sharp and her body is stronger than it has been for a few years. Many thanks to all the staff who supported her.

Reply from David Mclean, Customer Service Adviser at Heol Don Care Home

We appreciate you taking the time to leave us your lovely review. We are glad we were able to help you and your family through such a difficult time. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Hopefully, you will go away from this...  

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Review from G A (Daughter of Resident) published on 5 September 2022 Submitted via Postal Card
Overall Experience

When I initially contacted the home they were very friendly and efficient with my enquiry setting up and admitting straight away. On visiting this home was very clean, every member of staff spoke to me as I was going through the visit. The room was excellent the ensuite was spacious and clean. Modern facilities with everything my father would need. The catering looked lovely and the use of a private room great for family and friends. I would highly recommend.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Heol Don Care Home

We appreciate you taking the time to leave us a review and recommendation. Thank you for choosing Heol Don.

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Review from Malcom H (Brother of Resident) published on 25 August 2022 Submitted via Postal Card
Overall Experience

I visit regularly. The home is spotlessly clean. The staff are friendly and very caring. My sister is well looked after!

Reply from David Mclean, Customer Service Adviser at Heol Don Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your sister in our care. We hope to continue providing your sister with the best possible care and we are looking forward to seeing you again.

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Review from G F (Resident / Service User) published on 25 August 2022 Submitted via Postal Card
Overall Experience

I am here for three months after my shoulder operation and it is really good to be so well looked after by such caring staff and management.

Reply from David Mclean, Customer Service Adviser at Heol Don Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease in our Heol Don care home. Thank you for choosing our care home for your stay and please let us know if there is anything we can do to make your stay as comfortable as possible.

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Review from Marcelle D (Resident / Service User) published on 14 June 2022 Submitted via Postal Card
Overall Experience
I have returned to Hoel Don Care Home after an extremely serious operation. As on previous periods spent here as I was sure I would be safe and well cared for as indeed I am at present.

I am happy to recommend Heol Don Care Centre to anyone in need of care and support.

Reply from Amanda Barnes, Customer Service Adviser at Heol Don Care Home

We appreciate you taking the time to leave us your comments. We hope you are feeling better after your operation. It is nice to hear that you have felt cared for in our home. Thank you for your recommendation.

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Review from J T (Resident / Service User) published on 14 June 2022 Submitted via Postal Card
Overall Experience

The care staff are wonderful nothing is too much trouble. The food is very good and is adaptable as I am a vegetarian. The cleaning is done every day not a cobweb in sight.

Reply from Amanda Barnes, Customer Service Adviser at Heol Don Care Home

We appreciate you taking the time to leave us your comments, It is nice to hear that you feel happy in our home and that you enjoy our food. Please let us know if there is anything we can do to make your stay as comfortable as possible.

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Review from Barbara W (Resident / Service User) published on 27 May 2022 Submitted via Postal Card
Overall Experience

I am very pleased with all aspects of care at Heol Don Care Home. Would recommend here as a happy, friendly atmosphere always. Care is a priority.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Heol Don Care Home

Thank you for your review. We are happy to hear you are pleased with the care at Heol Don and that you would recommend us.

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Review from G L (Granddaughter of Resident) published on 16 May 2022 Submitted via Website
Overall Experience

My grandmother stayed for respite and loved the experience so much that she extended her stay! Heol Don is extremely dedicated to making the residents feel at home and she loved the food and the cream cakes!

Reply from Alison Horridge, Customer Advisor on behalf of the team at Heol Don Care Home

Thank you for your review. It is lovely that your Grandmother enjoyed herself so much she stayed longer. Please let us know if she would like to come stay with us again.

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Review from J B (Resident / Service User) published on 27 April 2022 Submitted via Postal Card
Overall Experience

I feel it's a very good care home. The food is good, and the carers are very caring.

Reply from Amanda Barnes, Customer Service Adviser at Heol Don Care Home

We appreciate you taking the time to leave us your comments. It is nice to hear that you are happy in our care home and feel as though you are cared for well. Please let us know if there is anything we can do to make your stay as comfortable as possible.

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Review from C G (Daughter of Resident) published on 25 February 2022 Submitted via Website
Overall Experience

We were apprehensive of using respite care as it was a first for us. From the offset we were treated with the utmost compassion and understanding making us feel we were doing the right thing. Our mother was treated like family throughout her stay, as were our family during visits. Heol Don Care Home is a well managed, friendly, family orientated home, we will definitely use respite care again with you, thank you for everything.

Reply from Amanda Barnes, Customer Service Adviser at Heol Don Care Home

We appreciate you taking the time to leave us your comments, It is lovely to hear that your Mother had a nice stay and felt like family. We are glad that you felt like you was treated with compassion and understanding from our staff. We are looking forward to see you again.

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Review from Sian E (Daughter of Resident) published on 11 January 2022 Submitted via Postal Card
Overall Experience

We have been very impressed by the standard of care at Heol Don. Our father has been treated with consideration and care and has settled in well. The staff are kind and friendly, and they treat him with dignity and respect.

Reply from Amanda Barnes, Customer Service Adviser at Heol Don Care Home

Thank you for taking the time to leave your review. It is lovely to hear that your father has settled in well to our home and that you are happy with the care. Please let us know if there is anything we can do to make your Fathers stay as comfortable as possible.

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Review from C L (Respite Resident) published on 4 January 2022 Submitted via Postal Card
Overall Experience

I have found the staff kind and helpful.

Reply from Amanda Barnes, Customer Service Adviser at Heol Don Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you find our staff kid and helpful. Thank you for choosing Heol Don for your stay.

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Review from W L (Son of Resident) published on 8 December 2021 Submitted via Website
Overall Experience
The managers and staff at Heol Don Care Home have shown a great deal of understanding and professionalism when making the arrangements for my mother's convalescent care. They have consistently replied to queries and set out Covid procedures clearly.
The site visit was untaken in a friendly and informative way which gained our confidence that this care home fully met our needs.
My mum has a comfortable, spacious room kept clean and tidy. She has a pleasant outlook. This along with the care of the staff has contributed to her continued recovery from a major operation both mentally and physically.

I would not hesitate to contact Heol on should further care be required. A big thank you to all the staff.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Heol Don Care Home

Thank you for your lovely review. We are so happy to hear that you were happy with everything in the lead up to your Mum's stay and that our Covid safety policies were reassuring. Please don't hesitate to get in touch should you need our services again.

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Review from J I (Son of Resident) published on 25 November 2021 Submitted via Website
Overall Experience

We chose this care home after viewing a few others and whilst we had to abide by covid measures. We were impressed by the professionalism shown during our external show round. It didn't disappoint during our mothers respite stay, she was very well looked after and made some lovely friends, in fact she can't wait to go back following her next operation in the New Year. Thank you again Heol Don Care Home.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Heol Don Care Home

Thank you for your feedback. We are happy to hear that your Mum really enjoyed her time with us at Heol Don. We will look forward to seeing her again soon.

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Review from L W (Daughter of Resident) published on 8 November 2021 Submitted via Postal Card
Overall Experience

My father's two-week respite stay in Heol Don Care Home was excellent. Every single member of staff was so kind and caring and respectful. Heol Don Care Home is very nicely furnished and has a warm comfortable feeling. My father's room was very spacious and overlooked the lovely gardens. The menu each day was excellent, highly nutritious. Plentiful and varied. My family were so pleased with Heol Don Care Home and we would not hesitate for my father to return.

Reply from Amanda Barnes, Customer Service Adviser at Heol Don Care Home

Thank you for taking the time to leave your review, It is lovely to hear that your Father had such a nice stay with us. Thank you for choosing Heol Don for your Fathers stay.

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Review from M B (Daughter of Resident) published on 27 October 2021 Submitted via Website
Overall Experience
Mum stayed in Heol Don Care Home for five weeks for post-operative rest and recovery.
The team are very kind and helpful and we are so pleased she received such good care there.

Covid restrictions are in place and although the team are very busy they always tried to help out with special requests and visits wherever possible.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Heol Don Care Home

Thank you for your lovely review. It is always so nice to hear our staff described as kind and helpful. Thank you for choosing Heol Don for your Mums recovery.

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Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 03 August 2026

Heol Don is a purpose-built home offering a warm welcome to those needing residential, nursing and dementia care. Wheelchairs can move around easily indoors and out, including all around our large gardens, gazebos and our children’s play area.

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Awards / Recognitions (11)

  • 30 Jan 2026Recipient: Bupa Care Homes
  • 31 Jan 2025Recipient: Bupa Care Homes
  • 28 Feb 2023Recipient: Heol Don Care Home

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