Heol Don Care Home

Whitchurch, Cardiff CF14 2AU
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9.6 134 Reviews
  • Heol Don Care Home, Cardiff
Heol Don is a modern purpose-built facility, ideal for a wide range of residential, nursing and dementia care needs for the elderly. An experienced care team tailor care plans to individual needs for short or long term requirements including respite, convalescence and palliative care, as well as care for dementia residential.

Heol Don offers first-class accommodation and facilities including sensory gardens, a hair salon and even an on-site cinema. All bedrooms have ensuite facilities and are equipped with ergonomically designed furniture to provide a comfortable and safe environment. The interior has been carefully designed to enhance care practice and homely comforts, with a wheelchair-friendly vision and support for personal interests.

Nutritious meals are prepared by trained chefs and there is even a night-bite menu for any late snacks and drinks. All dietary preferences and tastes are catered for.

Residents can enjoy a variety of engaging activities and outings to places of local interest. There’s a real sense of community at Heol Don. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether your loved one already has a hobby or would like to take up a new one, there are lots of exciting activities to get involved in.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK Heol Don Care Home.
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Care Provided by Heol Don Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600
  • Self-Funded Nursing Care: from £1795
  • RESPITE Self-Funded Residential Care: from £1760
  • RESPITE Self-Funded Residential Dementia Care: from £1760
  • RESPITE Self-Funded Nursing Care: from £1975

These prices are only a guideline, please contact Heol Don Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.

Good to Know

Group/Owner

Person in charge

  • Sharon Roberts (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (78)
  • Single Rooms with Ensuite Wet Room (78)

Parking

  • On-site parking available.

Heol Don Care Home Reviews (134)

9.6

Heol Don Care Home has a Review Score of 9.6 (9.616) out of 10, based on 37 reviews in the last 2 years.
Over all time Heol Don Care Home has 134 reviews.

Overall Experience
  • 113
  • 15
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  • 3
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Date Published
  • 134
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Reviewer Connection to Heol Don Care Home
  • 43
  • 31
  • 18
  • 11
  • 6
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  • 4
  • 3
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  • 2
  • 1
  • 1
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Total of 134, showing 61-80
Review from M B (Daughter of Resident) published on 27 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum stayed in Heol Don Care Home for five weeks for post-operative rest and recovery.
The team are very kind and helpful and we are so pleased she received such good care there.
Covid restrictions are in place and although the team are very busy they always tried to help out with special requests
and visits wherever possible.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Heol Don Care Home

Thank you for your lovely review. It is always so nice to hear our staff described as kind and helpful. Thank you for choosing Heol Don for your Mums recovery.

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Review from Cathryn H (Daughter of Resident) published on 27 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my dad received at Heol Don Care Home was second to none! Although he was only in the home for a short period of time, he was treated with great dignity and respect. The home is in lovely surroundings, and the rooms are of a high standard. The staff are professional but kind and are prepared
to go that extra mile. Thank you, Heol Don, for looking after my dad; it is very much appreciated.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Heol Don Care Home

Thank you for your lovely review. It is always so nice to hear from family members feeling like their loved one was cared for and well looked after by us at Heol Don. Thank you again.

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Review from Sue H (Daughter of Resident) published on 10 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have so much praise to give Heol Don - they have been so accommodating and supportive of my mum and dad since they both went in last month, even ensuring their rooms were close together acknowledging their 62 years of marriage. The food is of a very high quality and has plenty of variety daily. All
the staff are extremely kind and caring, always doing their utmost best to assist with the family visits in a very Covid-safe manner. I know my mum and dad are in the best possible place for them and that is so important for myself and my brother.
Reply from Amanda Barnes, Customer Service Adviser at Heol Don Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your parents in our care and feeling like your parents are cared for. Thank you for choosing Heol Don for your parents' stay.

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Review from David P (Son of Resident) published on 7 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum and Dad have been in Heol Don for 6 weeks, and they look great! You can tell that they are being well looked after, just by their appearance. They are always clean and in smart clothes. Their rooms are very high standard. They both seem happy and comfortable.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Heol Don Care Home

Thank you for your lovely review. We are glad to hear that both your parents are happy in our care. Please let us know if there is anything else we can do to make them comfortable at Heol Don.

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Review from Jill P (Daughter of Resident) published on 25 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum decided to move into a care home in May 21, or after a virtual tour of Heol Don, quickly decided it was the place for her - and rightly so. The move happened efficiently and quickly. Mum was given a great welcome, and we were able to spend time with her to settle her in, within Covid rules obviously,
which were rigorously applied. Mum was initially in residential care and loved her room and that she could go out into the garden and was looking forward to joining activities and mixing. Sadly she became ill and was moved upstairs for palliative care after two weeks. The care she received was wonderful, the staff were so kind to her but also very professional. I was with Mum for the last 10-days of her life, and the staff did everything possible to keep her comfortable and to allow me as much access as possible within the Covid rules. She was given choices, re food etc, right up until she was no longer able to decide, and I was treated with care and consideration and felt so well supported by everyone.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Heol Don Care Home

Thank you for your lovely review. We are glad to have been able to support both you and your mum through this difficult time. We hope you will be able to go away from this knowing that she received the best care possible. Thank you again for taking the time to write this review.

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Review from Debra M (Daughter of Resident) published on 7 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has settled into Heol Don very easily. The staff are very kind and attentive, and nothing is too much trouble. My mother feels very safe and secure in her environment, and I feel happy knowing she is being so well looked after. The facilities and cleanliness of the home are exemplary.
Reply from Amanda Barnes, Customer Service Adviser at Heol Don Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that Mum has settled so well into our care home and feels safe. We hope to continue providing your mother with the best possible care.

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Review from Marian D (Respite Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
At the moment I am in Heol Don Care Home for respite care. It is the best place I've ever stayed in for help, following many transient ischaemic attacks and a blackout. Never have I been dealt with more effectively or pleasantly and quickly. Not one member of staff has to learn to smile or to act quickly
when a request for help is asked. If one day I have to become a resident I know without a doubt where I'm going.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Heol Don Care Home

Thank you for your lovely review. We are so happy to hear that you feel that Heol Don is the best care home that you have stayed at. Please just let us know if you need us in future and we will be happy to help again.

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Review from P J (Son of Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been a resident in Heol Don since September 2019 and he is very happy here and is well looked after. Covid-19 has been very difficult for everyone but Heol Don has been on top of it all and his care has been excellent.
Reply from Amanda Barnes, Customer Service Adviser at Heol Don Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your dad in our care her at Heol Don. Please let us know if there is anything we can do to make your dad's stay as comfortable as possible.

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Review from N D (Daughter of Resident) published on 25 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you so much to Bupa, Heol Don for the care my mother had over her 3-week respite. She thoroughly enjoyed her stay and felt safe which was a great comfort to us as a family. She will definitely be back for another respite stay. Thanks a lot.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Heol Don Care Home

Thank you for your review. Thank you for choosing Heol Don for your mother's stay and please let us know if she would like to stay with us again.

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Review from R W (Sister of Resident) published on 25 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my sister came to stay at Heol Don I have found the staff to be extremely friendly and helpful. My sister's room is certainly five-star and she tells me the food is excellent. I would highly recommend this home.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Heol Don Care Home

Thank you for your feedback. We are glad to hear that your sister feels that her room is of five-star quality and that she enjoys the menu that the chefs prepare. Thank you for your recommendation.

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Review from B B (Daughter of Resident) published on 16 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident of Heol Don since August 2019 and the care she receives is second to none. The staff are extremely kind and supportive and work tirelessly to meet Mum's needs. The home is very well managed and the accommodation is of a very high standard. I would highly recommend Heol Don.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Heol Don Care Home

Thank you for your lovely review. It is always so nice hearing from families who feel their loved ones are being well cared for. Thank you for your recommendation.

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Review from P W (Friend of Resident) published on 9 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I always receive a warm welcome from management and staff when visiting my friend. It has been a very easy process to arrange visits and testing during the pandemic and I have had window, garden and recently indoor visits. My friend is looked after extremely well by the staff and is very complimentary
about the care and support she receives. She enjoys the food and the daily menus look very appetising. The standard and cleanliness of the facilities are excellent. She is always encouraged to join in activities and it is nice to see photos of her taking part on the home's Facebook page.
Reply from Amanda Barnes, Customer Service Adviser at Heol Don Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family and friends feeling like their loved one is cared for and looked after. It is lovely to hear that she feels so supported in our care home. We hope to continue providing your friend with the best possible care.

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Review from Ronald W (Resident) published on 9 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall the food is very good.
Reply from Amanda Barnes, Customer Service Adviser at Heol Don Care Home

We appreciate you taking the time to leave us your comments. Thank you for choosing Heol Don for your stay.

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Review from L R (Resident) published on 25 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and kindness shown to me over my short stay for a recovery from an operation met all my needs.
Reply from Amanda Barnes, Customer Service Adviser at Heol Don Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear that you enjoyed your stay with us.

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Review from B N (Resident) published on 12 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent convalescent short term care. The staff could not do enough to provide support and help.
The accommodation is of a very high standard and the underfloor heating is most effective.
The standard of catering is first class.
Reply from Amanda Barnes, Customer Service Adviser at Heol Don Care Home

We appreciate you taking the time to leave us your comments. We are happy to hear that you enjoyed your stay.

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Review from John O (Resident) published on 20 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to Heol Don for three weeks rest and recuperation following a cardiac arrest and four weeks in hospital. During my stay, I received the highest standard of care from the staff, regular meals and a comfortable room. The friendly atmosphere and can-do attitudes of the carers helped me really feel
at home and recover so that I could return to my home. I would stay at Heol Don again and recommend the home to anyone who was looking for the highest standard of care.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Heol Don Care Home

Thank you for your kind words. It is so nice to hear that you felt so well cared for by our staff and that after a few weeks you were well enough to be able to return home. Thank you for choosing Heol Don.

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Review from Emma R (Daughter of Resident) published on 15 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend Bupa Heol Don Care Home in Cardiff highly enough. My mother is currently staying there following surgery as she requires care in order to recover. She arrived at the start of April and is now ten days into her six week stay. From the moment of first contact, everyone has been extremely
friendly and helpful. I have been offered a high degree of reassurance at a worrying time due to the level of professionalism on offer, from management level through to the staff providing day-to-day care (Covid safe measures). Nothing has been too much trouble. Everyone has been at great pains to help my mum to settle in. Mum had to quarantine on arrival but had immediate access to the gardens from her comfortable room. I have been able to visit Mum in a pod behind a screen and this worked well and we have face-to-face visits coming up soon as she is now out of quarantine. I have been in daily telephone contact with my mum and she doesn’t stop raving about how caring everyone is.
Reply from Penelope Kudelnitzky, Customer Service Adviser at Heol Don Care Home

Thank you for taking the time to leave this review. We are so pleased that you found everything to your and your mother's expectations and more. It's always nice to hear the praise of our staff who even through difficult times try to make resident comfortable and important. Now the weather is getting better you will be able to have more visits and go in the garden with her. If there is anything else we can do please just let us know.

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Review from M M (Resident) published on 11 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I've enjoyed the food and the care.
Reply from Emily Wilson, Customer Advisor on behalf of the team at Heol Don Care Home

Thank you so much for sharing your feedback with us, we really appreciate your kind review. We are so pleased that you enjoyed your stay with us. Please let us know if there is ever anything else we can do for you in the future.

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Review from Colin E (Resident) published on 11 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Service excellent throughout. Food first class every day.
Reply from Emily Wilson, Customer Advisor on behalf of the team at Heol Don Care Home

Thank you for your kind feedback, we really appreciate receiving your lovely review. We are so pleased that you're happy with the service you are provided. Please let us know if there is anything more we can do for you.

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Review from Terence J (Resident) published on 11 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very satisfied with my situation here at Heol Don Care Home. The rooms are lovely, and we are very well looked after by the staff. The food, in particular, is very good, and we are able to have a variety of food to suit our needs, as long as we provide the staff with reasonable notice.
Reply from Emily Wilson, Customer Advisor on behalf of the team at Heol Don Care Home

Thank you so much for your lovely comments, we are so pleased to hear that you're satisfied with the services Heol Don are providing you. Please let us know if there is anything more we can do for you.

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Current Review Score: 9.6 (9.616)

Overview of Review Score

The Review Score of 9.6 (9.616) out of 10 for Heol Don Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 37 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.616 for Heol Don Care Home is calculated as follows: ( (359 Excellents x 5) + (49 Goods x 4) + (6 Satisfactorys x 3) + (7 Poors x 2) + (22 Very Poors x 1) ) ÷ 443 Ratings = 4.616
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Heol Don Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 08 Oct 2025

Heol Don is a purpose-built home offering a warm welcome to those needing residential, nursing and dementia care. Wheelchairs can move around easily indoors and out, including all around our large gardens, gazebos and our children’s play area.

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Awards / Recognitions (10)

Meet the Team (0)

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