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Heol Don Care Home

Whitchurch, Cardiff CF14 2AU
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Heol Don is extremely dedicated to making the residents feel at home and she loved the foodG L(Granddaughter of Resident/Service User)
Heol Don Care Home, Cardiff
Pleased with the home. Staff very helpful and kind.Norah L(Resident / Service User)
Heol Don Care Home, Cardiff
Heol Don Care Home, Cardiff

Heol Don is a modern purpose-built facility, ideal for a wide range of residential, nursing and dementia care needs for the elderly. An experienced care team tailor care plans to individual needs for short or long term requirements including respite, convalescence and palliative care, as well as care for dementia residential.

Heol Don offers first-class accommodation and facilities including sensory gardens, a hair salon and even an on-site cinema. All bedrooms...  

Care Provided by Heol Don Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,600From £1,760
Residential Dementia CareN/AFrom £1,795
Nursing CareFrom £1,795From £1,975

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Contact Heol Don Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.

Good to Know

Group / Owner

Person in charge

  • Sharon Roberts (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (78)
  • Single Rooms with ensuite Wet Room (78)

Parking

  • On-site parking available.

Heol Don Care Home Reviews (153)

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9.9

Heol Don Care Home has a Review Score of 9.9 (9.899) out of 10, based on 44 reviews in the last 2 years. Over all time Heol Don Care Home has 153 reviews.

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Showing 153 reviews matching selected criteria
Review from Martin C (Son of Resident) published on 1 December 2017 Submitted via Postal Card
Overall Experience

They take good care of my mum. The bedroom is first class. My mum is very happy there and I feel that she is safe and well looked after.

Reply from Jayne Duck, Customer services administrator at Heol Don Care Home

Thank you for your review. It is lovely to hear that your mum is happy and well cared for this must give you such peace of mind.

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Review from Harriet P (Granddaughter of Resident) published on 30 November 2017 Submitted via Website
Overall Experience
What a wonderful facility! My grandmother was extremely nervous going in for a short spell whilst my mother had well-earned respite..immediately my nan was made extremely welcome, the general manager expelling any concerns and anxieties. The attention to detail is incredible with all of my Nan's needs being met, tailored to her wants, hobbies, medical care and personality.
When I visited my Nan was immaculate.. she really looked beautiful. Her hair had been styled, nails were manicured and polished and wearing freshly laundered clothes. She was having a ball being spoilt!! The food was delicious and cups of tea were non-stop (very important for my Nan!!).

The experience was totally stress-free, and I know my Nan will look forward to her next stay. Thank you so much to the Care manager and all of her wonderful staff.

Reply from Jayne Duck, Customer services administrator at Heol Don Care Home

Thank you for your review. I'm so pleased to hear that all of your grandmother's concerns were expelled and that she had a lovely time being spoilt and cared for. I hope that she will come and stay again for some respite and a little bit of more spoiling.

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Review from M R (Daughter of Resident) published on 20 November 2017 Submitted via Postal Card
Overall Experience

This being the very first time we've ever had a respite service, I must say that from the beginning of our enquiry, the Home Manager gave us expert advice and reassured us every step of the way. My 91-year-old mother 'cannot wait' to go back to Heol Don to see her 'new friends' again. Thank you, Heol Don.

Reply from Jayne Duck, Customer Services Administrator at Heol Don Care Home

Thank you for your review. I'm so glad to hear that you were reassured about your mum coming to stay for some respite care I know this can be quite nerving. It is lovely to hear that your mum enjoyed her stay and made new friends, hopeful this has helped to ease any concerns that you had, knowing that she wants to come and stay again with us.

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Review from Angela H (Daughter of Resident) published on 13 October 2017 Submitted via Postal Card
Overall Experience

Our family has been extremely pleased with the care our mother has received at Heol Don Care Home over the last 3 years. Mum was so very poorly however, the carers and nurses always made her as comfortable as possible. Her end of life care was also exceptional - for which we are so very grateful and we would just like to thank all the staff.

Reply from Jayne Duck, Customer Services Administrator at Heol Don Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our staff and hope that in the future this does give you some comfort.

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Review from Heather R (Resident / Service User) published on 20 September 2017 Submitted via Postal Card
Overall Experience

I could not have asked for better care or consideration during my stay. I would not hesitate to come back for any future respite care I might need. Every aspect from nursing through to recreation was second to none.

Reply from Jayne Duck, Customer Services Administrotr at Heol Don Care Home

Thank you for your review. I'm so glad that you enjoyed your stay with us and hope that you will come and stay with us again for some respite care.

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Review from M H (Respite Resident) published on 1 September 2017 Submitted via Postal Card
Overall Experience
I thoroughly enjoyed being there.
Everybody was so helpful.
Met a nice lot of people.
Everyone staff and residents very friendly.

I haven't got any fault with it at all.

Reply from Jayne Duck, Customer Services Administrator at Heol Don Care Home

Thank you for your review. So glad to hear that you enjoyed your stay with us.

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Review from Fran L (Wife of Resident) published on 24 August 2017 Submitted via Postal Card
Overall Experience

No words can express how amazing Heol Don Care Home is, not only for the staff, management, and surroundings but also because of all of the ratings below. I saw many others before Heol Don whilst looking for a care home, this one is one of the best and believe me, I saw many whilst choosing for my husband. I can seriously recommend that there is no other better care home than Heol Don.

Reply from Jayne Duck, Customer services administrator at Heol Don Care Home

Thank you for your review. It is lovely to hear the nice things about our staff and home. I hope that your husband has settled in well and is enjoying the activities on offer.

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Review from John R (Respite Resident) published on 14 August 2017 Submitted via Postal Card
Overall Experience
1 week's respite care.
The accommodation is very comfortable and in pleasant surroundings contributing to a relaxing and supportive atmosphere.

The staff impressed with their professionalism and commitment. At times I felt concerned that they might be rather understaffed for the full range of responsibilities expected of them.

Reply from Jayne Duck, Customer Services Administrator at Heol Don Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

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Review from Alison S (Daughter of Resident) published on 9 June 2017 Submitted via Postal Card
Overall Experience

My mother has just been into Heol Don Care Home for two weeks respite and has enjoyed it so much she has decided to stay permanently. The facilities and the care provided are excellent, there are activities every day that she has really enjoyed as well as knowing there are carers around should she need them. Some people may wish to stay in their own home, however, for my mother, this was a lonely existence following the death of my father. Heol Don Care Home provides an environment that is just right for my mother and the family are very happy.

Reply from Emily Wilson, Customer Service Administrator at Heol Don Care Home

Thank you for sharing your lovely feedback with us, we really appreciate it. I am so pleased that your Mother is enjoying her time at Heol Don, it is a priority of ours for our residents to feel at home, so it is so nice to hear that she settled in so well. The Bupa Customer Care Team.

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Review from Christine M (Daughter of Resident) published on 25 May 2017 Submitted via Postal Card
Overall Experience
My Mother was in need of respite care following a hip op, and stay at Heal Don for 2 weeks. She had lost her confidence also her appetite and her home provided a safe environment for her to recover.

We found the staff helpful and very kind, though often overworked (or understaffed). Sometimes there was an issue with continuity with the staff - having dealt with some issue with the staff - having dealt with some issue with the staff. Having dealt with some issue with the staff, then different staff appeared and it had to be dealt with again - sometimes stressful for my mother.

Reply from Simone Berkeley, Customer Service Advisor at Heol Don Care Home

Thank you for your review, we appreciate your feedback. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service and address the concerns you have raised.

The Bupa Customer Care Team.

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Review from Ann M (Wife of Resident) published on 22 May 2017 Submitted via Postal Card
Overall Experience
Staff are very friendly and helpful.

Rooms are very pleasant and airy.

Reply from Simone Berkeley, Customer Service Advisor at Heol Don Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team.

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Review from Carrie J (Daughter of Resident) published on 9 February 2017 Submitted via Website
Overall Experience

Very disappointed with standards within the home. Bupa offer end of life care but then withdrew dementia nursing care and gave residents notice to quit! Retaining good staff seems impossible and there is a high turnover of all staff from cleaners, carers, nurses and management. Website states name of manager but she only stayed 6 weeks.

Reply from Jayne Duck, Customer servicies administrator at Heol Don Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.”

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Review from Rhodri G (Son of Resident) published on 26 October 2016 Submitted via Website
Overall Experience

Care plans at the home are not adhered to, staff turnover rates are high, agency staff are frequently the only staff on night shifts. Bupa recovery team are currently at the home trying to address a number of issues.

Reply from Rachel Elliott, Customer Service Administrator at Heol Don Care Home

We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our residents’ health and wellbeing is our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate...  

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Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 03 August 2026

Heol Don is a purpose-built home offering a warm welcome to those needing residential, nursing and dementia care. Wheelchairs can move around easily indoors and out, including all around our large gardens, gazebos and our children’s play area.

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Awards / Recognitions (11)

  • 30 Jan 2026Recipient: Bupa Care Homes
  • 31 Jan 2025Recipient: Bupa Care Homes
  • 28 Feb 2023Recipient: Heol Don Care Home

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