
Heol Don is extremely dedicated to making the residents feel at home and she loved the foodG L(Granddaughter of Resident/Service User)

Pleased with the home. Staff very helpful and kind.Norah L(Resident / Service User)


Heol Don is extremely dedicated to making the residents feel at home and she loved the foodG L(Granddaughter of Resident/Service User)

Pleased with the home. Staff very helpful and kind.Norah L(Resident / Service User)


Heol Don is a modern purpose-built facility, ideal for a wide range of residential, nursing and dementia care needs for the elderly. An experienced care team tailor care plans to individual needs for short or long term requirements including respite, convalescence and palliative care, as well as care for dementia residential.
Heol Don offers first-class accommodation and facilities including sensory gardens, a hair salon and even an on-site cinema. All bedrooms...
Care Provided by Heol Don Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 78 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.
The price(s) shown are provided by the care home. Contact Heol Don Care Home for full pricing details and T&Cs.
Contact Heol Don Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.
Good to Know
Group / Owner
- Bupa Care Homes
- Private Owned
Person in charge
- Sharon Roberts (General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (78)
- Single Rooms with ensuite Wet Room (78)
Parking
- On-site parking available.
Heol Don Care Home Reviews (153)
Heol Don Care Home has a Review Score of 9.9 (9.899) out of 10, based on 44 reviews in the last 2 years.
Over all time Heol Don Care Home has 153 reviews.
The care home is managed really well from friendly senior management through senior and junior carers to the excellent kitchen, laundry cleaning and maintained staff.
Thank you for your praise. We are very happy to hear you can feel at ease with your wife in our care. Our residents' health and well being is an absolute priority, so let us know if there is anything else we can do to continually improve our service.
Such a good place. My mum is very happy in the nursing unit, management and staff always on the ball and vigilant to my mother's needs.
Thank you for your praise. We are delighted to hear you feel like mum receives the level of care she deserves. Please let us know if there is anything else we can do for your family.
The care and compassion shown by the staff of Heol Don goes above and beyond anything you would ever expect from a care home. Every single member of staff has shown so much support for my grandparents and us as a family at such a difficult time. We could not wish for them to be in a better place.
Thank you for your feedback. We hope Heol Don care home did everything they could to help the family through such a difficult time.
Heol Don is a wonderful care home. ALL members of staff are caring, kind and so supportive. This applies to residents and family members.
Thank you for taking the time to leave your review. We are very happy to hear you can finally feel at ease with your loved one in our care.
My mother was very pleased with her experience of staying in the care home.
The staff have been so helpful, supportive and thoughtful at all times.
Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments on our home. We will certainly share your feedback with the home's manager. The Bupa Customer Care Team.
We enjoyed our stay and were much better for it.
The home was successful no doubt due to the general manager's warm and efficient mood.
Thank you for your review of Heol Don Care Home. We are pleased to hear about your positive experience at the home and appreciate your comments regarding the first class care and facilities provided. We will share your comments with the home's manager. The Bupa Customer Care Team
My aunt came to this Bupa care home in a very distressed state. Since being here she is very happy and contented. Service of care is excellent and we have no concerns.
Thank you for your review of Heol Don Care Home. We are pleased to hear that you and your aunt have had a positive experience and appreciate your comments regarding your aunt feeling happy and content while living there. We will pass your comments on to the home's manager. The Bupa Customer Care Team
All the staff are extremely kind and attentive. Have no hesitation in coming for respite when my son is on holiday.
Thank you for your review of Heol Don Care Home. We are pleased to hear that you are happy to stay with us and that you are well cared during your visits. We appreciate your comments on the staff and will share your feedback with the care home's manager. The Bupa Customer Care Team.
My elderly sister stayed at Heol Don for a respite period and I have to say how wonderful her stay was. I was quite anxious at first but my fears were quickly dispelled. The staff and the service are wonderful and the facilities akin to a 5* hotel. I was always made to feel welcome and the Home Manager even suggested I join my sister on a few occasions for lunch which we both enjoyed immensely.
Thank you for your review of Heol Don Care Home. We are pleased to hear that your sister was well cared for during her stay at our care home and that you were able to enjoy your visits together. We appreciate your comments and are glad that your experience was a positive one. The Bupa Customer Care Team.
Dad moved into Heol Don in March and settled very quickly. The staff have made his transition from his home to this residential home easy and have made him very welcome and have made every effort to include him in activities available. The home is particularly clean and the food excellent. The activity coordinators are very keen and this wears off on their residents.
Thank you for your review of Heol Don care home, we are pleased to hear that your Dad has settled in well. We appreciate your comments of the home and the staff who are working there and will forward your comments onto the care home manager. The Bupa Customer Care Team.
Mum passed away in March, having spent over two years in Heol Don. We were so impressed with her care. She was treated with respect and dignity by a group of exceptional carers. It's not just a job to them - they put the care into caring, and for that, we as a family will be forever grateful. The housekeeping, laundry and catering staff all work equally hard, creating a pleasant and homely atmosphere. The activities team provided a varied and interesting programme and mum always wanted to take part. Special thanks also to the two wonderful hairdressers! We will miss you all!
I am sorry for your loss and thank you for posting your review. I am pleased to hear that you and your mum were happy in our home and well looked after by all the staff there.
My mother is always very content when I visit and the staff show great affection towards her.
Thank you for your review and I'm pleased to hear that your mother is comfortable and well cared for at Heol Don.
High standards in every way with in-room bathing of notably high standard. I use a catheter. The ease of doing so was particularly notable.
Thank you for your review about Heol Don.
A particular thank you to all the consistently kind staff at Heol Don, who have managed brilliantly in the recent bad weather (the March snow 2018). I don’t know how stressful it was for staff, but everything has continued smoothly and professionally. To maintain their consistently high standards even over this difficult, albeit, brief period was very, very much appreciated, and as a relative of a very dear parent very reassuring.
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and our wonderful staff.
As always lovely staff. Lots of fun and friendship. Especially good care whilst I've been less well and more immobile.
Thank you for your review, Irene. I'm glad to hear you're having lots of fun at Bupa's Heol Don.
Professional, comfortable, clean, tidy and caring.
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
My mother stayed at Heol Don for 4 weeks respite care during December 2017. The staff made her feel very welcome and at ease, which was a huge relief to the family. Nursing and personal care was provided with sensitivity and with dignity. Heol Don is a clean, comfortable and friendly care home which provides residents with an environment which is caring and homely.
Thank you for your review and kind words about our staff. It is lovely to hear that your mum was happy in our care and that your family had peace of mind knowing that she was well cared for. I hope that your mum will come and stay with us again for some respite care in the future.
We are very pleased with the professionalism of all the staff at BUPA Heol Don, Whitchurch. My grandmother is there for respite at the moment and is settling well. There are plenty of activities going on and she enjoys the food a lot.
Thank you for taking care of her so well.
Thank you for your review. I'm so glad that your grandmother is enjoying her stay with us and hope that she will come and stay again for some respite care.
Heol Don is an excellent care home.
Thank you for your review. We are pleased to hear about your positive experience.
Bed Vacancies
3 Bed Vacancies
Posted: 03 August 2026Heol Don is a purpose-built home offering a warm welcome to those needing residential, nursing and dementia care. Wheelchairs can move around easily indoors and out, including all around our large gardens, gazebos and our children’s play area.
News (0) & Events (0)
There are no news items for Heol Don Care Home.
There are no upcoming events for Heol Don Care Home.
Awards / Recognitions (11)
- 30 Jan 2026Recipient: Bupa Care Homes
- 31 Jan 2025Recipient: Bupa Care Homes
- 28 Feb 2023Recipient: Heol Don Care Home
Accreditations
There are no accreditations posted yet for Heol Don Care Home.
Meet the Team (0)
There are no Team Members posted yet.
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