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Heol Don Care Home

Whitchurch, Cardiff CF14 2AU
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Heol Don is extremely dedicated to making the residents feel at home and she loved the foodG L(Granddaughter of Resident/Service User)
Heol Don Care Home, Cardiff
Pleased with the home. Staff very helpful and kind.Norah L(Resident / Service User)
Heol Don Care Home, Cardiff
Heol Don Care Home, Cardiff

Heol Don is a modern purpose-built facility, ideal for a wide range of residential, nursing and dementia care needs for the elderly. An experienced care team tailor care plans to individual needs for short or long term requirements including respite, convalescence and palliative care, as well as care for dementia residential.

Heol Don offers first-class accommodation and facilities including sensory gardens, a hair salon and even an on-site cinema. All bedrooms...  

Care Provided by Heol Don Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,600From £1,760
Residential Dementia CareN/AFrom £1,795
Nursing CareFrom £1,795From £1,975

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Contact Heol Don Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.

Good to Know

Group / Owner

Person in charge

  • Sharon Roberts (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (78)
  • Single Rooms with ensuite Wet Room (78)

Parking

  • On-site parking available.

Heol Don Care Home Reviews (153)

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9.9

Heol Don Care Home has a Review Score of 9.9 (9.899) out of 10, based on 44 reviews in the last 2 years. Over all time Heol Don Care Home has 153 reviews.

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Showing 153 reviews matching selected criteria
Review from Andrew W (Husband of Resident) published on 29 May 2019 Submitted via Postal Card
Overall Experience
My wife has Alzheimer's Disease and has been resident at Heol Don for some nine months. During the early time staff were skilful in assessing her needs and settling into the home. Then and since the working atmosphere has always been friendly and supportive and care staff seem to team well and support one another. When talked to they reflect a good understanding of my wife's needs always positive about her and talk of her in a constructive and good humoured way. Trained staff have worked hard to maintain her now diminished sensory awareness and coordination using music, pottery, potting plants etc as a stimulus.

The care home is managed really well from friendly senior management through senior and junior carers to the excellent kitchen, laundry cleaning and maintained staff.

Reply from Greta Narbutaityte, Customer Adviser at Heol Don Care Home

Thank you for your praise. We are very happy to hear you can feel at ease with your wife in our care. Our residents' health and well being is an absolute priority, so let us know if there is anything else we can do to continually improve our service.

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Review from A B (Son of Resident) published on 23 May 2019 Submitted via Postal Card
Overall Experience

Such a good place. My mum is very happy in the nursing unit, management and staff always on the ball and vigilant to my mother's needs.

Reply from Greta Narbutaityte, Customer Adviser at Heol Don Care Home

Thank you for your praise. We are delighted to hear you feel like mum receives the level of care she deserves. Please let us know if there is anything else we can do for your family.

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Review from R F (Granddaughter of Resident) published on 14 May 2019 Submitted via Website
Overall Experience

The care and compassion shown by the staff of Heol Don goes above and beyond anything you would ever expect from a care home. Every single member of staff has shown so much support for my grandparents and us as a family at such a difficult time. We could not wish for them to be in a better place.

Reply from Greta Narbutaityte, Customer Adviser at Heol Don Care Home

Thank you for your feedback. We hope Heol Don care home did everything they could to help the family through such a difficult time.

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Review from J D (Daughter of Resident) published on 28 March 2019 Submitted via Postal Card
Overall Experience
It is a hard decision for a family having to decide on a residential care home for loved ones.

Heol Don is a wonderful care home. ALL members of staff are caring, kind and so supportive. This applies to residents and family members.

Reply from Greta Narbutaityte, Customer Advisor at Heol Don Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can finally feel at ease with your loved one in our care.

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Review from G M (Resident / Service User) published on 21 March 2019 Submitted via Postal Card
Overall Experience

My mother was very pleased with her experience of staying in the care home.

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Review from Edna L (Respite Resident) published on 15 February 2019 Submitted via Postal Card
Overall Experience

The staff have been so helpful, supportive and thoughtful at all times.

Reply from Greta Narbutaityte, Customer Adviser at Heol Don Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments on our home. We will certainly share your feedback with the home's manager. The Bupa Customer Care Team.

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Review from Robert S (Resident / Service User) published on 18 October 2018 Submitted via Postal Card
Overall Experience
We were impressed when we first visited the home and our experience over two months confirmed that view. The care provided, facilities and catering were all first class - and so friendly and efficient.
We enjoyed our stay and were much better for it.

The home was successful no doubt due to the general manager's warm and efficient mood.

Reply from Josephine Gaupholm, Customer Adviser at Heol Don Care Home

Thank you for your review of Heol Don Care Home. We are pleased to hear about your positive experience at the home and appreciate your comments regarding the first class care and facilities provided. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from S M (Nephew of Resident) published on 6 August 2018 Submitted via Postal Card
Overall Experience

My aunt came to this Bupa care home in a very distressed state. Since being here she is very happy and contented. Service of care is excellent and we have no concerns.

Reply from Josephine Gaupholm, Customer Adviser at Heol Don Care Home

Thank you for your review of Heol Don Care Home. We are pleased to hear that you and your aunt have had a positive experience and appreciate your comments regarding your aunt feeling happy and content while living there. We will pass your comments on to the home's manager. The Bupa Customer Care Team

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Review from Doreen E (Respite Resident) published on 6 July 2018 Submitted via Postal Card
Overall Experience

All the staff are extremely kind and attentive. Have no hesitation in coming for respite when my son is on holiday.

Reply from Gabriella Mills, Customer Adviser at Heol Don Care Home

Thank you for your review of Heol Don Care Home. We are pleased to hear that you are happy to stay with us and that you are well cared during your visits. We appreciate your comments on the staff and will share your feedback with the care home's manager. The Bupa Customer Care Team.

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Review from F J (Brother of Resident) published on 4 July 2018 Submitted via Website
Overall Experience

My elderly sister stayed at Heol Don for a respite period and I have to say how wonderful her stay was. I was quite anxious at first but my fears were quickly dispelled. The staff and the service are wonderful and the facilities akin to a 5* hotel. I was always made to feel welcome and the Home Manager even suggested I join my sister on a few occasions for lunch which we both enjoyed immensely.

Reply from Gabriella Mills, Customer Adviser at Heol Don Care Home

Thank you for your review of Heol Don Care Home. We are pleased to hear that your sister was well cared for during her stay at our care home and that you were able to enjoy your visits together. We appreciate your comments and are glad that your experience was a positive one. The Bupa Customer Care Team.

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Review from A K (Daughter of Resident) published on 15 June 2018 Submitted via Postal Card
Overall Experience

Dad moved into Heol Don in March and settled very quickly. The staff have made his transition from his home to this residential home easy and have made him very welcome and have made every effort to include him in activities available. The home is particularly clean and the food excellent. The activity coordinators are very keen and this wears off on their residents.

Reply from Gabriella Mills, Customer Adviser at Heol Don Care Home

Thank you for your review of Heol Don care home, we are pleased to hear that your Dad has settled in well. We appreciate your comments of the home and the staff who are working there and will forward your comments onto the care home manager. The Bupa Customer Care Team.

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Review from Sue P (Daughter of Resident) published on 10 May 2018 Submitted via Postal Card
Overall Experience

Mum passed away in March, having spent over two years in Heol Don. We were so impressed with her care. She was treated with respect and dignity by a group of exceptional carers. It's not just a job to them - they put the care into caring, and for that, we as a family will be forever grateful. The housekeeping, laundry and catering staff all work equally hard, creating a pleasant and homely atmosphere. The activities team provided a varied and interesting programme and mum always wanted to take part. Special thanks also to the two wonderful hairdressers! We will miss you all!

Reply from Natalie Krisman, Customer Service Advisor at Heol Don Care Home

I am sorry for your loss and thank you for posting your review. I am pleased to hear that you and your mum were happy in our home and well looked after by all the staff there.

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Review from Nicola C (Daughter of Resident) published on 9 May 2018 Submitted via Postal Card
Overall Experience
A very pleasant environment with very caring staff.

My mother is always very content when I visit and the staff show great affection towards her.

Reply from Natalie Krisman, Customer Service Adviser at Heol Don Care Home

Thank you for your review and I'm pleased to hear that your mother is comfortable and well cared for at Heol Don.

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Review from J S M (Resident / Service User) published on 8 May 2018 Submitted via Postal Card
Overall Experience

High standards in every way with in-room bathing of notably high standard. I use a catheter. The ease of doing so was particularly notable.

Reply from Natalie Krisman, Customer Service Advisor at Heol Don Care Home

Thank you for your review about Heol Don.

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Review from Mary O (Daughter of Resident) published on 27 April 2018 Submitted via Website
Overall Experience

A particular thank you to all the consistently kind staff at Heol Don, who have managed brilliantly in the recent bad weather (the March snow 2018). I don’t know how stressful it was for staff, but everything has continued smoothly and professionally. To maintain their consistently high standards even over this difficult, albeit, brief period was very, very much appreciated, and as a relative of a very dear parent very reassuring.

Reply from Stephen Rondel, Customer Adviser at Heol Don Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and our wonderful staff.

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Review from Irene D (Resident / Service User) published on 11 April 2018 Submitted via Postal Card
Overall Experience

As always lovely staff. Lots of fun and friendship. Especially good care whilst I've been less well and more immobile.

Reply from Natalie Krisman, Customer Services Administrator at Heol Don Care Home

Thank you for your review, Irene. I'm glad to hear you're having lots of fun at Bupa's Heol Don.

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Review from Gareth B (Son of Resident) published on 31 January 2018 Submitted via Postal Card
Overall Experience

Professional, comfortable, clean, tidy and caring.

Reply from Jayne Duck, Customer services administrator at Heol Don Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

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Review from N M (Daughter of Resident) published on 17 January 2018 Submitted via Postal Card
Overall Experience

My mother stayed at Heol Don for 4 weeks respite care during December 2017. The staff made her feel very welcome and at ease, which was a huge relief to the family. Nursing and personal care was provided with sensitivity and with dignity. Heol Don is a clean, comfortable and friendly care home which provides residents with an environment which is caring and homely.

Reply from Jayne Duck, Customer services administrator at Heol Don Care Home

Thank you for your review and kind words about our staff. It is lovely to hear that your mum was happy in our care and that your family had peace of mind knowing that she was well cared for. I hope that your mum will come and stay with us again for some respite care in the future.

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Review from Lara O (Granddaughter of Resident) published on 15 December 2017 Submitted via Postal Card
Overall Experience

We are very pleased with the professionalism of all the staff at BUPA Heol Don, Whitchurch. My grandmother is there for respite at the moment and is settling well. There are plenty of activities going on and she enjoys the food a lot.

Thank you for taking care of her so well.

Reply from Jayne Duck, Customer services administrator at Heol Don Care Home

Thank you for your review. I'm so glad that your grandmother is enjoying her stay with us and hope that she will come and stay again for some respite care.

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Review from J C (Husband of Resident) published on 8 December 2017 Submitted via Postal Card
Overall Experience

Heol Don is an excellent care home.

Reply from Jayne Duck, Customer services administrator at Heol Don Care Home

Thank you for your review. We are pleased to hear about your positive experience.

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Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 03 August 2026

Heol Don is a purpose-built home offering a warm welcome to those needing residential, nursing and dementia care. Wheelchairs can move around easily indoors and out, including all around our large gardens, gazebos and our children’s play area.

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Awards / Recognitions (11)

  • 30 Jan 2026Recipient: Bupa Care Homes
  • 31 Jan 2025Recipient: Bupa Care Homes
  • 28 Feb 2023Recipient: Heol Don Care Home

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