Submit a Review for Heol Don Care Home
Whitchurch, Cardiff, CF14 2AU
View full details of Heol Don Care HomeLatest Reviews for Heol Don Care Home
20 January 2026
I'm a friend, but I have found everybody very helpful & kind. Looks very much like a hotel, so I would enjoy living here myself.
12 January 2026
My brother has dementia with lewey bodies and was unable to look after himself (even in assisted care). Last Christmas was shocking for him and all of us who try to support him. What a difference since he moved into the brilliant Heol Don Care Home in early October.
This is a disease that
doesn't normally lead the patient to be particularly positive about anything. Gareth's assessment today " I hit the Jackpot"! - he was really looking forward to enjoying his Christmas Dinner and Christmas with such a caring team!
I saw all the wonderful efforts that the brilliant staff prepared for Christmas when I visited on Monday. My family's sincere thanks to you all!!! What a superb and caring Team!
12 January 2026
Gemma was excellent and provided the most friendly and warm welcome, and was so kind to the residents. She went above and beyond and treated us with the upmost respect, and helped us to navigate the facility with ease.
09 January 2026
Can not speak highly enough about the staff at Heol Don - the care team are fabulous and are so patient and accommodating. The entertainment team are super and really engage the residents. There is a real community feel.
The facilities are top class which really make it feel like a 'home''.
09 January 2026
The staff are always lovely, always helpful when I visit, Gemma was fab on my last visit bringing us a pot of tea and biscuits, made us feel so welcome.
09 January 2026
Always lots to do & Gemma is always helpful & very friendly.
09 January 2026
Gemma was full of energy when we last visited. She gave us tea and biscuits, which helped for a relaxed visit with my sister. We felt very welcome.
10 December 2025
The care staff and management of the home have been excellent. Our Mum has been treated with dignity and respect and has settled into the home really well. Her room is always spotlessly clean, and she looks clean, happy and well cared for. The meals are always lovely, and she is encouraged to be
involved in all the activities. Having a hair salon on site is a real bonus, and knowing that the doctor is visiting on a regular basis gives peace of mind. Being able to be included in activities is great, and knowing we can book a lunch/meal with her is really nice.
25 November 2025
My 93 year old cousin has been made very welcome here whilst she recovers from a hip operation. The home was very responsive when we were first in touch, very flexible re admission dates, and spoke with us about how long my cousin will stay. Everyone has been very kind, and my cousin is doing well.
06 November 2025
My mum, Margaret, has been staying at Heol Don for convalescent care since 23rd Sept after a 3 week hospital stay for a fractured femur. She wasn't keen on the idea of a care home, but has enjoyed her stay and the staff and other residents have her very welcome. A care package for her return home
should be in place soon. This has been so much better for her than having to stay in hospital! ( Only criticism 'No broadband on TV')
03 November 2025
I had a total hip replacement in June. Feeling very vulnerable afterwards, I decided to go into the care home for 2 weeks. The stay there helped me to make a really good recovery. I am able to do much more than I thought, thanks to the care I received.
Thank you everyone at Heol Don Care Home!
22 October 2025
I have enjoyed my time here. Everyone, especially Kym and Ryan, has gone above and beyond in my time here. Food is lovely, plenty of choice.
17 October 2025
From the moment I arrived, I was welcomed by everyone I came in contact with. Help is readily available from anyone member of staff and always with a ready smile. Food is sooo good and very varied.
I literally have no complaints about anything. Lots to do, and all are welcome.
01 October 2025
From my experience, the home is excellent. I believe you are very fortunate to have such an excellent workforce.
30 September 2025
The majority of the people who work here are friendly & understanding. The food is excellent. My room is well-equipped and comfortable. The laundry & cleaning staff are very helpful. The activities are varied - plenty of options available.
30 September 2025
Mum has had previous stays for convalescence post surgery and for respite to cover a family holiday, and has always been very happy and well looked after. This time it was an emergency post-surgery for nursing care. Once again, she is happy to be here with staff who know her and go to great lengths
to care for her and make her stay as happy as possible. She loves the exercise classes and welcomes the church service on a Sunday.
25 September 2025
My father-in-law requires quite a high level of nursing care. This care commitment has increased over the last few years that he's been at this care home. Even though he's high maintenance, he is included in every activity that they offer at the centre. This is so reassuring to know as some of the
days I'm sure could appear to him to be long. The activities on offer are varied and I always feel appropriate to all ages and abilities. Indoors or outdoors (whether permitting), the activities vary from hands on to full participation (live entertainment). I'm always pleased to hear about what's on offer that week from the weekly diary he's given at the start of the week.
25 September 2025
My mother experienced a number of seizures during a meal time, which is a very busy time. The staff were outstanding. From the house keeping staff to qualified staff members both carers and nurses, they helped with my mother not just with the initial first aid but the whole package of care. She
arrived to hospital safely and then after being discharged from the hospital they were very warm with their welcome back. It is so reassuring that there is a high level of professionalism within all members of the staff team at this centre.
24 September 2025
Father enjoyed his stay in what he came to speak of as his home. Staff not only cared for him but also treated him as a friend.
24 September 2025
I travel from overseas to visit my relative every year. I am always impressed by the facilities and the level of care provided. Despite the long gaps between my visits, the staff remember me by name and are always friendly and helpful. The manager has always provided assistance when asked and
facilitated my ongoing communication between my relative and me when I am overseas. Thank you.
Latest Reviews for Heol Don Care Home
20 January 2026
I'm a friend, but I have found everybody very helpful & kind. Looks very much like a hotel, so I would enjoy living here myself.
12 January 2026
My brother has dementia with lewey bodies and was unable to look after himself (even in assisted care). Last Christmas was shocking for him and all of us who try to support him. What a difference since he moved into the brilliant Heol Don Care Home in early October.
This is a disease that
doesn't normally lead the patient to be particularly positive about anything. Gareth's assessment today " I hit the Jackpot"! - he was really looking forward to enjoying his Christmas Dinner and Christmas with such a caring team!
I saw all the wonderful efforts that the brilliant staff prepared for Christmas when I visited on Monday. My family's sincere thanks to you all!!! What a superb and caring Team!
12 January 2026
Gemma was excellent and provided the most friendly and warm welcome, and was so kind to the residents. She went above and beyond and treated us with the upmost respect, and helped us to navigate the facility with ease.
09 January 2026
Can not speak highly enough about the staff at Heol Don - the care team are fabulous and are so patient and accommodating. The entertainment team are super and really engage the residents. There is a real community feel.
The facilities are top class which really make it feel like a 'home''.
09 January 2026
The staff are always lovely, always helpful when I visit, Gemma was fab on my last visit bringing us a pot of tea and biscuits, made us feel so welcome.
09 January 2026
Always lots to do & Gemma is always helpful & very friendly.
09 January 2026
Gemma was full of energy when we last visited. She gave us tea and biscuits, which helped for a relaxed visit with my sister. We felt very welcome.
10 December 2025
The care staff and management of the home have been excellent. Our Mum has been treated with dignity and respect and has settled into the home really well. Her room is always spotlessly clean, and she looks clean, happy and well cared for. The meals are always lovely, and she is encouraged to be
involved in all the activities. Having a hair salon on site is a real bonus, and knowing that the doctor is visiting on a regular basis gives peace of mind. Being able to be included in activities is great, and knowing we can book a lunch/meal with her is really nice.
25 November 2025
My 93 year old cousin has been made very welcome here whilst she recovers from a hip operation. The home was very responsive when we were first in touch, very flexible re admission dates, and spoke with us about how long my cousin will stay. Everyone has been very kind, and my cousin is doing well.
06 November 2025
My mum, Margaret, has been staying at Heol Don for convalescent care since 23rd Sept after a 3 week hospital stay for a fractured femur. She wasn't keen on the idea of a care home, but has enjoyed her stay and the staff and other residents have her very welcome. A care package for her return home
should be in place soon. This has been so much better for her than having to stay in hospital! ( Only criticism 'No broadband on TV')
03 November 2025
I had a total hip replacement in June. Feeling very vulnerable afterwards, I decided to go into the care home for 2 weeks. The stay there helped me to make a really good recovery. I am able to do much more than I thought, thanks to the care I received.
Thank you everyone at Heol Don Care Home!
22 October 2025
I have enjoyed my time here. Everyone, especially Kym and Ryan, has gone above and beyond in my time here. Food is lovely, plenty of choice.
17 October 2025
From the moment I arrived, I was welcomed by everyone I came in contact with. Help is readily available from anyone member of staff and always with a ready smile. Food is sooo good and very varied.
I literally have no complaints about anything. Lots to do, and all are welcome.
01 October 2025
From my experience, the home is excellent. I believe you are very fortunate to have such an excellent workforce.
30 September 2025
The majority of the people who work here are friendly & understanding. The food is excellent. My room is well-equipped and comfortable. The laundry & cleaning staff are very helpful. The activities are varied - plenty of options available.
30 September 2025
Mum has had previous stays for convalescence post surgery and for respite to cover a family holiday, and has always been very happy and well looked after. This time it was an emergency post-surgery for nursing care. Once again, she is happy to be here with staff who know her and go to great lengths
to care for her and make her stay as happy as possible. She loves the exercise classes and welcomes the church service on a Sunday.
25 September 2025
My father-in-law requires quite a high level of nursing care. This care commitment has increased over the last few years that he's been at this care home. Even though he's high maintenance, he is included in every activity that they offer at the centre. This is so reassuring to know as some of the
days I'm sure could appear to him to be long. The activities on offer are varied and I always feel appropriate to all ages and abilities. Indoors or outdoors (whether permitting), the activities vary from hands on to full participation (live entertainment). I'm always pleased to hear about what's on offer that week from the weekly diary he's given at the start of the week.
25 September 2025
My mother experienced a number of seizures during a meal time, which is a very busy time. The staff were outstanding. From the house keeping staff to qualified staff members both carers and nurses, they helped with my mother not just with the initial first aid but the whole package of care. She
arrived to hospital safely and then after being discharged from the hospital they were very warm with their welcome back. It is so reassuring that there is a high level of professionalism within all members of the staff team at this centre.
24 September 2025
Father enjoyed his stay in what he came to speak of as his home. Staff not only cared for him but also treated him as a friend.
24 September 2025
I travel from overseas to visit my relative every year. I am always impressed by the facilities and the level of care provided. Despite the long gaps between my visits, the staff remember me by name and are always friendly and helpful. The manager has always provided assistance when asked and
facilitated my ongoing communication between my relative and me when I am overseas. Thank you.