
Heol Don is extremely dedicated to making the residents feel at home and she loved the foodG L(Granddaughter of Resident/Service User)

Pleased with the home. Staff very helpful and kind.Norah L(Resident / Service User)


Heol Don is extremely dedicated to making the residents feel at home and she loved the foodG L(Granddaughter of Resident/Service User)

Pleased with the home. Staff very helpful and kind.Norah L(Resident / Service User)


Heol Don is a modern purpose-built facility, ideal for a wide range of residential, nursing and dementia care needs for the elderly. An experienced care team tailor care plans to individual needs for short or long term requirements including respite, convalescence and palliative care, as well as care for dementia residential.
Heol Don offers first-class accommodation and facilities including sensory gardens, a hair salon and even an on-site cinema. All bedrooms...
Care Provided by Heol Don Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 78 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.
The price(s) shown are provided by the care home. Contact Heol Don Care Home for full pricing details and T&Cs.
Contact Heol Don Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.
Good to Know
Group / Owner
- Bupa Care Homes
- Private Owned
Person in charge
- Sharon Roberts (General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (78)
- Single Rooms with ensuite Wet Room (78)
Parking
- On-site parking available.
Heol Don Care Home Reviews (153)
Heol Don Care Home has a Review Score of 9.9 (9.899) out of 10, based on 44 reviews in the last 2 years.
Over all time Heol Don Care Home has 153 reviews.
Pleased with the home. Staff very helpful and kind. Food is good. Definitely recommend the home.
Thank you for taking the time to leave your review. We really appreciate you taking the time to leave us such lovely comments.
My Dad went to Heol Don, Whitchurch mid-March 2020 for five weeks respite and then lockdown arrived. Consequently, Dad has remained in Heol Don ever since and both he and I have been very happy with the situation. Thank you. My daughters and I have had several window and one garden visit and Dad looks well and happy. During our video and phone calls, he is jovial and all the staff are truly caring. We highly recommendHeol Don and Dad is now a permanent resident.
We are very happy to hear you can feel at ease with your father in our care.
The management has been extremely efficient not only generally, but specifically against the backdrop of maintaining a covid free environment for vulnerable people and their carers for which we are grateful and appreciate the stress that they have had to deal with. Mum is very happy and is much less anxious than when living at home. She enjoys the activities, the food and company. Staff have been great and are respectful of Mum's needs and wants. Communication and responses from the manager are prompt and regular and reassuring for us as a family during this fraught time. She has been very responsive to any queries I have had.
We really appreciate you taking the time to leave us such lovely comments. We are very happy to hear you can feel at ease with your mum in our care.
The next best thing to home.
We are happy to hear you feel like a part of our Heol Don family.
The staff are excellent and look after us well.
Thank you for your lovely feedback. Please let us know if there is anything more we can do to help.
I really enjoy living here. The staff are all so kind and helpful. I know that is their job but they are all particularly lovely to us all. I would recommend this home to anyone looking for a place to live.
Thank you so much for your really kind feedback. We are so pleased you are contented with the care you're receiving. Please let us know if there is anything more we can do to make your stay as comfortable as possible.
She has been a resident for 4 years and has always been really well looked after by a lovely caring team. They have coped extremely well with the COVID outbreak and ensured that all the residents are well-cared for and loved, which has made not visiting regularly easier to cope with. Well done everyone and thank you from all of us!
We are very happy to hear you are satisfied with the quality of our care. Thank you for your kind words.
Mum has been well looked after, especially during the COVID-19 lockdown. I have had a few visits via windows and in the garden. I would like to say thank you.
We really appreciate you taking the time to leave us such lovely comments. Thank you for the comments.
My mother is extremely well cared for at Heol Don. I have nothing but admiration for the way this home has been managed throughout this pandemic. Our family has had endless video calls, window visits, regular newsletters from management, all of which have helped us and our mother through a very stressful time.
We really appreciate you taking the time to leave us such lovely, kind comments. We are very happy to hear you can feel at ease with your Mother in our care. Please let us know if there is anything we can do to make your Mother's stay as comfortable as possible.
My mother has been a resident at Heol Don since May 2019. The staff looking after her have been brilliant during this time, helping her to settle in initially and have since taken excellent care of her, paying attention to her needs and encouraging her to join in with many of the activities on offer at Heol Don. The staff are very helpful and friendly and there is always a very happy and relaxed atmosphere in the home.
We really appreciate you taking the time to leave us such lovely comments. We are very happy to hear you can feel at ease with your mother in our care. Thank you for trusting us with your loved one’s care.
Mum has enjoyed the various activities on offer..particularly musical events and visits from the local children.
We have always been impressed by the way staff greet us, the family, and make us feel very welcome. Since lockdown, it has been difficult not visiting the home, but we have been sent newsletters and receive phone calls and will soon be able to arrange "garden" visits.
Overall a lovely home where mum is very happy.
Thank you so much for your lovely words regarding Heol Don Care Home. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything else we can do for you or your family.
My dad has been a resident for eight months and has been well looked after in all that time and during this long lockdown. It is a relief to know that he is safe. Staff seem to go the extra mile in making sure he is comfortable and well fed.
Thank you for your kind words. We hope your father feels like he settled in well.
Excellent; I have enjoyed my stay.
The family greatly appreciates how much effort is being made by all the staff to help the residents and their relatives cope with this period of "separation" due to the Coronavirus COVID-19 outbreak. The care and devotion demonstrated by the team is exceptional.
Thank you for trusting us with your mothers care. We really appreciate the lovely feedback.
My room was comfortable quiet and equipped with everything I needed (except a reading light). The meals were good and provided plenty of fruit and vegetables.
Thank you for taking the time to leave your comments. We really appreciate any and all feedback.
Staff are very good, polite, friendly and very capable.
We really appreciate your feedback and will certainly discuss it with the home’s manager to help us continually improve our service.
Activities cancelled due to lack of staff.
Laundry mislaid, eventually found.
Thank you for your feedback. We will certainly discuss your comments with the home’s manager to help us continually improve our service.
Words cannot express the relief at mum being in such wonderful surroundings. It put our minds totally at rest when we went to our son's wedding. Many thanks to all the staff who were all so lovely to my mother and ourselves.
Thank you for your kind words. We are very happy to hear your mother enjoyed her stay with us. We hope to see you again in the future.
Mum looks a lot happier with her self for the time she has been in the care she has had.
Thank you for your review, Linda.
Heol Don is a well designed a well-run care home with good systems, quality accommodation and efficient attentive staff.
Thank you, Geoffrey. We really appreciate your praise.
Bed Vacancies
3 Bed Vacancies
Posted: 03 August 2026Heol Don is a purpose-built home offering a warm welcome to those needing residential, nursing and dementia care. Wheelchairs can move around easily indoors and out, including all around our large gardens, gazebos and our children’s play area.
News (0) & Events (0)
There are no news items for Heol Don Care Home.
There are no upcoming events for Heol Don Care Home.
Awards / Recognitions (11)
- 30 Jan 2026Recipient: Bupa Care Homes
- 31 Jan 2025Recipient: Bupa Care Homes
- 28 Feb 2023Recipient: Heol Don Care Home
Accreditations
There are no accreditations posted yet for Heol Don Care Home.
Meet the Team (0)
There are no Team Members posted yet.
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