Search...

Heol Don Care Home

Whitchurch, Cardiff CF14 2AU
Bupa Care Homes Logo
Jobs
Heol Don Care Home logo
Heol Don is extremely dedicated to making the residents feel at home and she loved the foodG L(Granddaughter of Resident/Service User)
Heol Don Care Home, Cardiff
Pleased with the home. Staff very helpful and kind.Norah L(Resident / Service User)
Heol Don Care Home, Cardiff
Heol Don Care Home, Cardiff

Heol Don is a modern purpose-built facility, ideal for a wide range of residential, nursing and dementia care needs for the elderly. An experienced care team tailor care plans to individual needs for short or long term requirements including respite, convalescence and palliative care, as well as care for dementia residential.

Heol Don offers first-class accommodation and facilities including sensory gardens, a hair salon and even an on-site cinema. All bedrooms...  

Care Provided by Heol Don Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,600From £1,760
Residential Dementia CareN/AFrom £1,795
Nursing CareFrom £1,795From £1,975

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Contact Heol Don Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.

Good to Know

Group / Owner

Person in charge

  • Sharon Roberts (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (78)
  • Single Rooms with ensuite Wet Room (78)

Parking

  • On-site parking available.

Heol Don Care Home Reviews (153)

Submit a Review
9.9

Heol Don Care Home has a Review Score of 9.9 (9.899) out of 10, based on 44 reviews in the last 2 years. Over all time Heol Don Care Home has 153 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Heol Don Care Home
Loading...
Showing 153 reviews matching selected criteria
Review from Norah L (Resident / Service User) published on 8 December 2020 Submitted via Postal Card
Overall Experience

Pleased with the home. Staff very helpful and kind. Food is good. Definitely recommend the home.

Reply from Stephen Rondel, Customer Advisor on behalf of the team at Heol Don Care Home

Thank you for taking the time to leave your review. We really appreciate you taking the time to leave us such lovely comments.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from L M (Daughter of Resident) published on 13 November 2020 Submitted via Postal Card
Overall Experience

My Dad went to Heol Don, Whitchurch mid-March 2020 for five weeks respite and then lockdown arrived. Consequently, Dad has remained in Heol Don ever since and both he and I have been very happy with the situation. Thank you. My daughters and I have had several window and one garden visit and Dad looks well and happy. During our video and phone calls, he is jovial and all the staff are truly caring. We highly recommendHeol Don and Dad is now a permanent resident.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Heol Don Care Home

We are very happy to hear you can feel at ease with your father in our care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Rhod J (Son of Resident) published on 27 October 2020 Submitted via Website
Overall Experience
Having viewed other premises, our mother moved to Heol Don at the beginning of February 2020 and only a few weeks before lockdown. Importantly, our immediate impressions of Heol Don were very positive; all staff were friendly and empathetic to our concerns and helped make the transition from home to residential care as seamless as possible.

The management has been extremely efficient not only generally, but specifically against the backdrop of maintaining a covid free environment for vulnerable people and their carers for which we are grateful and appreciate the stress that they have had to deal with. Mum is very happy and is much less anxious than when living at home. She enjoys the activities, the food and company. Staff have been great and are respectful of Mum's needs and wants. Communication and responses from the manager are prompt and regular and reassuring for us as a family during this fraught time. She has been very responsive to any queries I have had.

Reply from Stephen Rondel, Customer Advisor on behalf of the team at Heol Don Care Home

We really appreciate you taking the time to leave us such lovely comments. We are very happy to hear you can feel at ease with your mum in our care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Patricia P (Resident / Service User) published on 7 October 2020 Submitted via Postal Card
Overall Experience

The next best thing to home.

Reply from Stephen Rondel, Customer Advisor on behalf of the team at Heol Don Care Home

We are happy to hear you feel like a part of our Heol Don family.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Rae T (Resident / Service User) published on 25 September 2020 Submitted via Postal Card
Overall Experience

The staff are excellent and look after us well.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Heol Don Care Home

Thank you for your lovely feedback. Please let us know if there is anything more we can do to help.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Barbara H (Resident / Service User) published on 25 September 2020 Submitted via Postal Card
Overall Experience

I really enjoy living here. The staff are all so kind and helpful. I know that is their job but they are all particularly lovely to us all. I would recommend this home to anyone looking for a place to live.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Heol Don Care Home

Thank you so much for your really kind feedback. We are so pleased you are contented with the care you're receiving. Please let us know if there is anything more we can do to make your stay as comfortable as possible.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Chris G (Daughter-in-law of Resident) published on 21 September 2020 Submitted via Postal Card
Overall Experience

She has been a resident for 4 years and has always been really well looked after by a lovely caring team. They have coped extremely well with the COVID outbreak and ensured that all the residents are well-cared for and loved, which has made not visiting regularly easier to cope with. Well done everyone and thank you from all of us!

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Heol Don Care Home

We are very happy to hear you are satisfied with the quality of our care. Thank you for your kind words.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M J (Daughter of Resident) published on 11 September 2020 Submitted via Postal Card
Overall Experience

Mum has been well looked after, especially during the COVID-19 lockdown. I have had a few visits via windows and in the garden. I would like to say thank you.

Reply from Greta Narbutaityte, Customer Adviser at Heol Don Care Home

We really appreciate you taking the time to leave us such lovely comments. Thank you for the comments.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J M (Son of Resident) published on 4 August 2020 Submitted via Postal Card
Overall Experience

My mother is extremely well cared for at Heol Don. I have nothing but admiration for the way this home has been managed throughout this pandemic. Our family has had endless video calls, window visits, regular newsletters from management, all of which have helped us and our mother through a very stressful time.

Reply from Emily Wilson, Customer Services Adviser at Heol Don Care Home

We really appreciate you taking the time to leave us such lovely, kind comments. We are very happy to hear you can feel at ease with your Mother in our care. Please let us know if there is anything we can do to make your Mother's stay as comfortable as possible.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Mike D (Son of Resident) published on 28 July 2020 Submitted via Website
Overall Experience

My mother has been a resident at Heol Don since May 2019. The staff looking after her have been brilliant during this time, helping her to settle in initially and have since taken excellent care of her, paying attention to her needs and encouraging her to join in with many of the activities on offer at Heol Don. The staff are very helpful and friendly and there is always a very happy and relaxed atmosphere in the home.

Reply from Emily Wilson, Customer Services Adviser at Heol Don Care Home

We really appreciate you taking the time to leave us such lovely comments. We are very happy to hear you can feel at ease with your mother in our care. Thank you for trusting us with your loved one’s care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jill T (Daughter of Resident) published on 24 July 2020 Submitted via Website
Overall Experience
My mother has lived at Heol Don since December 2017 after a prolonged stay in hospital. She has always been treated with kindness and respect by all members of staff. Mum has been very well cared for, especially since a nasty fall which meant a hospital visit and when suffering from chest infections. The carers have always shown an understanding of mum's character and sense of humour.....she says that they are like her friends! She is able to choose the meals which suit her small appetite, often needing encouragement to eat from staff.
Mum has enjoyed the various activities on offer..particularly musical events and visits from the local children.
We have always been impressed by the way staff greet us, the family, and make us feel very welcome. Since lockdown, it has been difficult not visiting the home, but we have been sent newsletters and receive phone calls and will soon be able to arrange "garden" visits.

Overall a lovely home where mum is very happy.

Reply from Emily Wilson, Customer Services Adviser at Heol Don Care Home

Thank you so much for your lovely words regarding Heol Don Care Home. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything else we can do for you or your family.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Cheryl B (Daughter of Resident) published on 11 June 2020 Submitted via Website
Overall Experience

My dad has been a resident for eight months and has been well looked after in all that time and during this long lockdown. It is a relief to know that he is safe. Staff seem to go the extra mile in making sure he is comfortable and well fed.

Reply from Greta Narbutaityte, Customer Adviser at Heol Don Care Home

Thank you for your kind words. We hope your father feels like he settled in well.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M D (Respite Resident) published on 11 June 2020 Submitted via Postal Card
Overall Experience

Excellent; I have enjoyed my stay.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from O K (Daughter of Resident) published on 24 April 2020 Submitted via Website
Overall Experience
My mother has been a resident in the nursing unit for two and a half years and has been looked after by a lovely, caring team of staff. Management and staff are vigilant to her needs. Heol Don is a lovely well-run care home; we could not wish for Mum to be in a better place.

The family greatly appreciates how much effort is being made by all the staff to help the residents and their relatives cope with this period of "separation" due to the Coronavirus COVID-19 outbreak. The care and devotion demonstrated by the team is exceptional.

Reply from Greta, Customer Adviser at Heol Don Care Home

Thank you for trusting us with your mothers care. We really appreciate the lovely feedback.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from G P (Resident / Service User) published on 18 February 2020 Submitted via Postal Card
Overall Experience

My room was comfortable quiet and equipped with everything I needed (except a reading light). The meals were good and provided plenty of fruit and vegetables.

Reply from Greta Narbutaityte, Customer Adviser at Heol Don Care Home

Thank you for taking the time to leave your comments. We really appreciate any and all feedback.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A H (Husband of Resident) published on 9 January 2020 Submitted via Postal Card
Overall Experience
Excellent facilities apart from a very limited car park shared between numerous staff and visitors.

Staff are very good, polite, friendly and very capable.

Reply from Greta Narbutaityte, Customer Adviser at Heol Don Care Home

We really appreciate your feedback and will certainly discuss it with the home’s manager to help us continually improve our service.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R B (Daughter of Resident) published on 17 October 2019 Submitted via Postal Card
Overall Experience
Some days there was no tea trolley visiting rooms due to lack of staff.
Activities cancelled due to lack of staff.

Laundry mislaid, eventually found.

Reply from Greta Narbutaityte, Customer Adviser at Heol Don Care Home

Thank you for your feedback. We will certainly discuss your comments with the home’s manager to help us continually improve our service.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from K G (Daughter of Resident) published on 24 September 2019 Submitted via Postal Card
Overall Experience
My mother spent 2 weeks respite at Heol Don.

Words cannot express the relief at mum being in such wonderful surroundings. It put our minds totally at rest when we went to our son's wedding. Many thanks to all the staff who were all so lovely to my mother and ourselves.

Reply from Greta Narbutaityte, Customer Adviser at Heol Don Care Home

Thank you for your kind words. We are very happy to hear your mother enjoyed her stay with us. We hope to see you again in the future.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from L D (Daughter of Resident) published on 6 August 2019 Submitted via Postal Card
Overall Experience

Mum looks a lot happier with her self for the time she has been in the care she has had.

Reply from Greta Narbutaityte, Customer Adviser at Heol Don Care Home

Thank you for your review, Linda.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from G B (Resident / Service User) published on 6 August 2019 Submitted via Postal Card
Overall Experience

Heol Don is a well designed a well-run care home with good systems, quality accommodation and efficient attentive staff.

Reply from Greta Narbutaityte, Customer Adviser at Heol Don Care Home

Thank you, Geoffrey. We really appreciate your praise.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 03 August 2026

Heol Don is a purpose-built home offering a warm welcome to those needing residential, nursing and dementia care. Wheelchairs can move around easily indoors and out, including all around our large gardens, gazebos and our children’s play area.

News (0) & Events (0)

News

There are no news items for Heol Don Care Home.

Upcoming Events

There are no upcoming events for Heol Don Care Home.

Awards / Recognitions (11)

  • 30 Jan 2026Recipient: Bupa Care Homes
  • 31 Jan 2025Recipient: Bupa Care Homes
  • 28 Feb 2023Recipient: Heol Don Care Home

Accreditations

There are no accreditations posted yet for Heol Don Care Home.

Meet the Team (0)

There are no Team Members posted yet.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heol Don Care Home to verify any information. View our terms and conditions. Heol Don Care Home has an Enhanced Service -more info.