Heol Don Care Home

Whitchurch, Cardiff CF14 2AU
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9.6 134 Reviews
  • Heol Don Care Home, Cardiff
Heol Don is a modern purpose-built facility, ideal for a wide range of residential, nursing and dementia care needs for the elderly. An experienced care team tailor care plans to individual needs for short or long term requirements including respite, convalescence and palliative care, as well as care for dementia residential.

Heol Don offers first-class accommodation and facilities including sensory gardens, a hair salon and even an on-site cinema. All bedrooms have ensuite facilities and are equipped with ergonomically designed furniture to provide a comfortable and safe environment. The interior has been carefully designed to enhance care practice and homely comforts, with a wheelchair-friendly vision and support for personal interests.

Nutritious meals are prepared by trained chefs and there is even a night-bite menu for any late snacks and drinks. All dietary preferences and tastes are catered for.

Residents can enjoy a variety of engaging activities and outings to places of local interest. There’s a real sense of community at Heol Don. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether your loved one already has a hobby or would like to take up a new one, there are lots of exciting activities to get involved in.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK Heol Don Care Home.
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Care Provided by Heol Don Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600
  • Self-Funded Nursing Care: from £1795
  • RESPITE Self-Funded Residential Care: from £1760
  • RESPITE Self-Funded Residential Dementia Care: from £1760
  • RESPITE Self-Funded Nursing Care: from £1975

These prices are only a guideline, please contact Heol Don Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.

Good to Know

Group/Owner

Person in Charge

  • Sharon Roberts (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (78)
  • Single Rooms with Ensuite Wet Room (78)

Parking

  • On-site parking available.

Heol Don Care Home Reviews (134)

9.6

Heol Don Care Home has a Review Score of 9.6 (9.616) out of 10, based on 37 reviews in the last 2 years.
Over all time Heol Don Care Home has 134 reviews.

Overall Experience
  • 113
  • 15
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  • 3
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Date Published
  • 134
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Reviewer Connection to Heol Don Care Home
  • 43
  • 31
  • 18
  • 11
  • 6
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  • 4
  • 3
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  • 2
  • 2
  • 1
  • 1
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Total of 134, showing 101-120
Review from G B (Resident) published on 6 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Heol Don is a well designed a well-run care home with good systems, quality accommodation and efficient attentive staff.
Reply from Greta Narbutaityte, Customer Adviser at Heol Don Care Home
Thank you, Geoffrey. We really appreciate your praise.
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Review from Andrew W (Husband of Resident) published on 29 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife has Alzheimer's Disease and has been resident at Heol Don for some nine months. During the early time staff were skilful in assessing her needs and settling into the home. Then and since the working atmosphere has always been friendly and supportive and care staff seem to team well and support
one another. When talked to they reflect a good understanding of my wife's needs always positive about her and talk of her in a constructive and good humoured way. Trained staff have worked hard to maintain her now diminished sensory awareness and coordination using music, pottery, potting plants etc as a stimulus.
The care home is managed really well from friendly senior management through senior and junior carers to the excellent kitchen, laundry cleaning and maintained staff.
Reply from Greta Narbutaityte, Customer Adviser at Heol Don Care Home
Thank you for your praise. We are very happy to hear you can feel at ease with your wife in our care. Our residents' health and well being is an absolute priority, so let us know if there is anything…read more
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Review from A B (Son of Resident) published on 23 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Such a good place. My mum is very happy in the nursing unit, management and staff always on the ball and vigilant to my mother's needs.
Reply from Greta Narbutaityte, Customer Adviser at Heol Don Care Home
Thank you for your praise. We are delighted to hear you feel like mum receives the level of care she deserves. Please let us know if there is anything else we can do for your family.
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Review from R F (Granddaughter of Resident) published on 14 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and compassion shown by the staff of Heol Don goes above and beyond anything you would ever expect from a care home. Every single member of staff has shown so much support for my grandparents and us as a family at such a difficult time. We could not wish for them to be in a better place.
Reply from Greta Narbutaityte, Customer Adviser at Heol Don Care Home
Thank you for your feedback. We hope Heol Don care home did everything they could to help the family through such a difficult time.
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Review from J D (Daughter of Resident) published on 28 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is a hard decision for a family having to decide on a residential care home for loved ones.
Heol Don is a wonderful care home. ALL members of staff are caring, kind and so supportive. This applies to residents and family members.
Reply from Greta Narbutaityte, Customer Advisor at Heol Don Care Home
Thank you for taking the time to leave your review. We are very happy to hear you can finally feel at ease with your loved one in our care.
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Review from G M (Resident) assisted by family/friend published on 21 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was very pleased with her experience of staying in the care home.
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Review from Edna L (Respite Resident) published on 15 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff have been so helpful, supportive and thoughtful at all times.
Reply from Greta Narbutaityte, Customer Adviser at Heol Don Care Home
Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments on our home. We will certainly share your feedback with the…read more
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Review from Robert S (Resident) published on 18 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were impressed when we first visited the home and our experience over two months confirmed that view. The care provided, facilities and catering were all first class - and so friendly and efficient.
We enjoyed our stay and were much better for it.
The home was successful no doubt due to the general
manager's warm and efficient mood.
Reply from Josephine Gaupholm, Customer Adviser at Heol Don Care Home
Thank you for your review of Heol Don Care Home. We are pleased to hear about your positive experience at the home and appreciate your comments regarding the first class care and facilities provided.…read more
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Review from S M (Nephew of Resident) published on 6 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt came to this Bupa care home in a very distressed state. Since being here she is very happy and contented. Service of care is excellent and we have no concerns.
Reply from Josephine Gaupholm, Customer Adviser at Heol Don Care Home
Thank you for your review of Heol Don Care Home. We are pleased to hear that you and your aunt have had a positive experience and appreciate your comments regarding your aunt feeling happy and content…read more
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Review from Doreen E (Respite Resident) published on 6 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff are extremely kind and attentive. Have no hesitation in coming for respite when my son is on holiday.
Reply from Gabriella Mills, Customer Adviser at Heol Don Care Home
Thank you for your review of Heol Don Care Home. We are pleased to hear that you are happy to stay with us and that you are well cared during your visits. We appreciate your comments on the staff and…read more
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Review from F J (Brother of Resident) published on 4 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My elderly sister stayed at Heol Don for a respite period and I have to say how wonderful her stay was. I was quite anxious at first but my fears were quickly dispelled. The staff and the service are wonderful and the facilities akin to a 5* hotel. I was always made to feel welcome and the Home Manager
even suggested I join my sister on a few occasions for lunch which we both enjoyed immensely.
Reply from Gabriella Mills, Customer Adviser at Heol Don Care Home
Thank you for your review of Heol Don Care Home. We are pleased to hear that your sister was well cared for during her stay at our care home and that you were able to enjoy your visits together. We…read more
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Review from A K (Daughter of Resident) published on 15 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad moved into Heol Don in March and settled very quickly. The staff have made his transition from his home to this residential home easy and have made him very welcome and have made every effort to include him in activities available. The home is particularly clean and the food excellent. The activity
coordinators are very keen and this wears off on their residents.
Reply from Gabriella Mills, Customer Adviser at Heol Don Care Home
Thank you for your review of Heol Don care home, we are pleased to hear that your Dad has settled in well. We appreciate your comments of the home and the staff who are working there and will forward…read more
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Review from Sue P (Daughter of Resident) published on 10 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum passed away in March, having spent over two years in Heol Don. We were so impressed with her care. She was treated with respect and dignity by a group of exceptional carers. It's not just a job to them - they put the care into caring, and for that, we as a family will be forever grateful. The housekeeping,
laundry and catering staff all work equally hard, creating a pleasant and homely atmosphere. The activities team provided a varied and interesting programme and mum always wanted to take part. Special thanks also to the two wonderful hairdressers! We will miss you all!
Reply from Natalie Krisman, Customer Service Advisor at Heol Don Care Home
I am sorry for your loss and thank you for posting your review. I am pleased to hear that you and your mum were happy in our home and well looked after by all the staff there.
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Review from Nicola C (Daughter of Resident) published on 9 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very pleasant environment with very caring staff.
My mother is always very content when I visit and the staff show great affection towards her.
Reply from Natalie Krisman, Customer Service Adviser at Heol Don Care Home
Thank you for your review and I'm pleased to hear that your mother is comfortable and well cared for at Heol Don.
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Review from J S M (Resident) assisted by family/friend published on 8 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
High standards in every way with in-room bathing of notably high standard. I use a catheter. The ease of doing so was particularly notable.
Reply from Natalie Krisman, Customer Service Advisor at Heol Don Care Home
Thank you for your review about Heol Don.
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Review from Mary O (Daughter of Resident) published on 27 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
A particular thank you to all the consistently kind staff at Heol Don, who have managed brilliantly in the recent bad weather (the March snow 2018). I don’t know how stressful it was for staff, but everything has continued smoothly and professionally. To maintain their consistently high standards even
over this difficult, albeit, brief period was very, very much appreciated, and as a relative of a very dear parent very reassuring.
Reply from Stephen Rondel, Customer Adviser at Heol Don Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and our wonderful staff.
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Review from Irene D (Resident) assisted by family/friend published on 11 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As always lovely staff. Lots of fun and friendship. Especially good care whilst I've been less well and more immobile.
Reply from Natalie Krisman, Customer Services Administrator at Heol Don Care Home
Thank you for your review, Irene. I'm glad to hear you're having lots of fun at Bupa's Heol Don.
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Review from Gareth B (Son of Resident) published on 31 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Professional, comfortable, clean, tidy and caring.
Reply from Jayne Duck, Customer services administrator at Heol Don Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
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Review from N M (Daughter of Resident) published on 17 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother stayed at Heol Don for 4 weeks respite care during December 2017. The staff made her feel very welcome and at ease, which was a huge relief to the family. Nursing and personal care was provided with sensitivity and with dignity. Heol Don is a clean, comfortable and friendly care home which
provides residents with an environment which is caring and homely.
Reply from Jayne Duck, Customer services administrator at Heol Don Care Home
Thank you for your review and kind words about our staff. It is lovely to hear that your mum was happy in our care and that your family had peace of mind knowing that she was well cared for. I hope…read more
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Review from Lara O (Granddaughter of Resident) published on 15 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very pleased with the professionalism of all the staff at BUPA Heol Don, Whitchurch. My grandmother is there for respite at the moment and is settling well. There are plenty of activities going on and she enjoys the food a lot.


Thank you for taking care of her so well.

Reply from Jayne Duck, Customer services administrator at Heol Don Care Home
Thank you for your review. I'm so glad that your grandmother is enjoying her stay with us and hope that she will come and stay again for some respite care.
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Current Review Score: 9.6 (9.616)

Overview of Review Score

The Review Score of 9.6 (9.616) out of 10 for Heol Don Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 37 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.616 for Heol Don Care Home is calculated as follows: ( (359 Excellents x 5) + (49 Goods x 4) + (6 Satisfactorys x 3) + (7 Poors x 2) + (22 Very Poors x 1) ) ÷ 443 Ratings = 4.616
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Heol Don Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 08 Oct 2025

Heol Don is a purpose-built home offering a warm welcome to those needing residential, nursing and dementia care. Wheelchairs can move around easily indoors and out, including all around our large gardens, gazebos and our children’s play area.

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Awards / Recognitions (10)

Meet the Team (0)

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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heol Don Care Home to verify any information. View our terms and conditions. Heol Don Care Home has an Enhanced Service - more info.