Heol Don Care Home

Whitchurch, Cardiff CF14 2AU
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9.5 128 Reviews
  • Heol Don Care Home, Cardiff
Heol Don is a modern purpose-built facility, ideal for a wide range of residential, nursing and dementia care needs for the elderly. An experienced care team tailor care plans to individual needs for short or long term requirements including respite, convalescence and palliative care, as well as care for dementia residential.

Heol Don offers first-class accommodation and facilities including sensory gardens, a hair salon and even an on-site cinema. All bedrooms have ensuite facilities and are equipped with ergonomically designed furniture to provide a comfortable and safe environment. The interior has been carefully designed to enhance care practice and homely comforts, with a wheelchair-friendly vision and support for personal interests.

Nutritious meals are prepared by trained chefs and there is even a night-bite menu for any late snacks and drinks. All dietary preferences and tastes are catered for.

Residents can enjoy a variety of engaging activities and outings to places of local interest. There’s a real sense of community at Heol Don. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether your loved one already has a hobby or would like to take up a new one, there are lots of exciting activities to get involved in.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK Heol Don Care Home.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Sharon Roberts (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (78)
  • Single Rooms with ensuite Wet Room (78)

Parking

  • On-site parking available.

Heol Don Care Home Reviews (128)

Total of 128, showing 101-120
9.5

Heol Don Care Home has a Review Score of 9.5 (9.524) out of 10, based on 29 reviews in the last 2 years. Over all time Heol Don Care Home has 128 reviews.

Overall Experience

  • 108
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Date Published

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Review from Edna L (Respite Resident) published on 15 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff have been so helpful, supportive and thoughtful at all times.

Reply from Greta Narbutaityte, Customer Adviser at Heol Don Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments on our home. We will certainly share your feedback with the home's manager. The Bupa Customer Care Team.

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Review from Robert S (Resident) published on 18 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were impressed when we first visited the home and our experience over two months confirmed that view. The care provided, facilities and catering were all first class - and so friendly and efficient.
We enjoyed our stay and were much better for it.
The home was successful no doubt due to the general
manager's warm and efficient mood.

Reply from Josephine Gaupholm, Customer Adviser at Heol Don Care Home

Thank you for your review of Heol Don Care Home. We are pleased to hear about your positive experience at the home and appreciate your comments regarding the first class care and facilities provided. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from S M (Nephew of Resident) published on 6 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt came to this Bupa care home in a very distressed state. Since being here she is very happy and contented. Service of care is excellent and we have no concerns.

Reply from Josephine Gaupholm, Customer Adviser at Heol Don Care Home

Thank you for your review of Heol Don Care Home. We are pleased to hear that you and your aunt have had a positive experience and appreciate your comments regarding your aunt feeling happy and content while living there. We will pass your comments on to the home's manager. The Bupa Customer Care Team

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Review from Doreen E (Respite Resident) published on 6 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are extremely kind and attentive. Have no hesitation in coming for respite when my son is on holiday.

Reply from Gabriella Mills, Customer Adviser at Heol Don Care Home

Thank you for your review of Heol Don Care Home. We are pleased to hear that you are happy to stay with us and that you are well cared during your visits. We appreciate your comments on the staff and will share your feedback with the care home's manager. The Bupa Customer Care Team.

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Review from F J (Brother of Resident) published on 4 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly sister stayed at Heol Don for a respite period and I have to say how wonderful her stay was. I was quite anxious at first but my fears were quickly dispelled. The staff and the service are wonderful and the facilities akin to a 5* hotel. I was always made to feel welcome and the Home Manager
even suggested I join my sister on a few occasions for lunch which we both enjoyed immensely.

Reply from Gabriella Mills, Customer Adviser at Heol Don Care Home

Thank you for your review of Heol Don Care Home. We are pleased to hear that your sister was well cared for during her stay at our care home and that you were able to enjoy your visits together. We appreciate your comments and are glad that your experience was a positive one. The Bupa Customer Care Team.

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Review from A K (Daughter of Resident) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad moved into Heol Don in March and settled very quickly. The staff have made his transition from his home to this residential home easy and have made him very welcome and have made every effort to include him in activities available. The home is particularly clean and the food excellent. The activity
coordinators are very keen and this wears off on their residents.

Reply from Gabriella Mills, Customer Adviser at Heol Don Care Home

Thank you for your review of Heol Don care home, we are pleased to hear that your Dad has settled in well. We appreciate your comments of the home and the staff who are working there and will forward your comments onto the care home manager. The Bupa Customer Care Team.

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Review from Sue P (Daughter of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum passed away in March, having spent over two years in Heol Don. We were so impressed with her care. She was treated with respect and dignity by a group of exceptional carers. It's not just a job to them - they put the care into caring, and for that, we as a family will be forever grateful. The housekeeping,
laundry and catering staff all work equally hard, creating a pleasant and homely atmosphere. The activities team provided a varied and interesting programme and mum always wanted to take part. Special thanks also to the two wonderful hairdressers! We will miss you all!

Reply from Natalie Krisman, Customer Service Advisor at Heol Don Care Home

I am sorry for your loss and thank you for posting your review. I am pleased to hear that you and your mum were happy in our home and well looked after by all the staff there.

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Review from Nicola C (Daughter of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very pleasant environment with very caring staff.
My mother is always very content when I visit and the staff show great affection towards her.

Reply from Natalie Krisman, Customer Service Adviser at Heol Don Care Home

Thank you for your review and I'm pleased to hear that your mother is comfortable and well cared for at Heol Don.

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Review from J S M (Resident) assisted by family/friend published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

High standards in every way with in-room bathing of notably high standard. I use a catheter. The ease of doing so was particularly notable.

Reply from Natalie Krisman, Customer Service Advisor at Heol Don Care Home

Thank you for your review about Heol Don.

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Review from Mary O (Daughter of Resident) published on 27 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A particular thank you to all the consistently kind staff at Heol Don, who have managed brilliantly in the recent bad weather (the March snow 2018). I don’t know how stressful it was for staff, but everything has continued smoothly and professionally. To maintain their consistently high standards even
over this difficult, albeit, brief period was very, very much appreciated, and as a relative of a very dear parent very reassuring.

Reply from Stephen Rondel, Customer Adviser at Heol Don Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and our wonderful staff.

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Review from Irene D (Resident) assisted by family/friend published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As always lovely staff. Lots of fun and friendship. Especially good care whilst I've been less well and more immobile.

Reply from Natalie Krisman, Customer Services Administrator at Heol Don Care Home

Thank you for your review, Irene. I'm glad to hear you're having lots of fun at Bupa's Heol Don.

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Review from Gareth B (Son of Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional, comfortable, clean, tidy and caring.

Reply from Jayne Duck, Customer services administrator at Heol Don Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

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Review from N M (Daughter of Resident) published on 17 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed at Heol Don for 4 weeks respite care during December 2017. The staff made her feel very welcome and at ease, which was a huge relief to the family. Nursing and personal care was provided with sensitivity and with dignity. Heol Don is a clean, comfortable and friendly care home which
provides residents with an environment which is caring and homely.

Reply from Jayne Duck, Customer services administrator at Heol Don Care Home

Thank you for your review and kind words about our staff. It is lovely to hear that your mum was happy in our care and that your family had peace of mind knowing that she was well cared for. I hope that your mum will come and stay with us again for some respite care in the future.

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Review from Lara O (Granddaughter of Resident) published on 15 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the professionalism of all the staff at BUPA Heol Don, Whitchurch. My grandmother is there for respite at the moment and is settling well. There are plenty of activities going on and she enjoys the food a lot.


Thank you for taking care of her so well.

Reply from Jayne Duck, Customer services administrator at Heol Don Care Home

Thank you for your review. I'm so glad that your grandmother is enjoying her stay with us and hope that she will come and stay again for some respite care.

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Review from J C (Husband of Resident) published on 8 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Heol Don is an excellent care home.

Reply from Jayne Duck, Customer services administrator at Heol Don Care Home

Thank you for your review. We are pleased to hear about your positive experience.

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Review from Martin C (Son of Resident) published on 1 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

They take good care of my mum. The bedroom is first class. My mum is very happy there and I feel that she is safe and well looked after.

Reply from Jayne Duck, Customer services administrator at Heol Don Care Home

Thank you for your review. It is lovely to hear that your mum is happy and well cared for this must give you such peace of mind.

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Review from Harriet P (Granddaughter of Resident) published on 30 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful facility! My grandmother was extremely nervous going in for a short spell whilst my mother had well-earned respite..immediately my nan was made extremely welcome, the general manager expelling any concerns and anxieties. The attention to detail is incredible with all of my Nan's needs
being met, tailored to her wants, hobbies, medical care and personality.
When I visited my Nan was immaculate.. she really looked beautiful. Her hair had been styled, nails were manicured and polished and wearing freshly laundered clothes. She was having a ball being spoilt!! The food was delicious and cups of tea were non-stop (very important for my Nan!!).
The experience was totally stress-free, and I know my Nan will look forward to her next stay. Thank you so much to the Care manager and all of her wonderful staff.

Reply from Jayne Duck, Customer services administrator at Heol Don Care Home

Thank you for your review. I'm so pleased to hear that all of your grandmother's concerns were expelled and that she had a lovely time being spoilt and cared for. I hope that she will come and stay again for some respite and a little bit of more spoiling.

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Review from M R (Daughter of Resident) published on 20 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This being the very first time we've ever had a respite service, I must say that from the beginning of our enquiry, the Home Manager gave us expert advice and reassured us every step of the way. My 91-year-old mother 'cannot wait' to go back to Heol Don to see her 'new friends' again. Thank you, Heol
Don.

Reply from Jayne Duck, Customer Services Administrator at Heol Don Care Home

Thank you for your review. I'm so glad to hear that you were reassured about your mum coming to stay for some respite care I know this can be quite nerving. It is lovely to hear that your mum enjoyed her stay and made new friends, hopeful this has helped to ease any concerns that you had, knowing that she wants to come and stay again with us.

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Review from Angela H (Daughter of Resident) published on 13 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family has been extremely pleased with the care our mother has received at Heol Don Care Home over the last 3 years. Mum was so very poorly however, the carers and nurses always made her as comfortable as possible. Her end of life care was also exceptional - for which we are so very grateful and
we would just like to thank all the staff.

Reply from Jayne Duck, Customer Services Administrator at Heol Don Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our staff and hope that in the future this does give you some comfort.

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Review from Heather R (Resident) assisted by family/friend published on 20 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not have asked for better care or consideration during my stay. I would not hesitate to come back for any future respite care I might need. Every aspect from nursing through to recreation was second to none.

Reply from Jayne Duck, Customer Services Administrotr at Heol Don Care Home

Thank you for your review. I'm so glad that you enjoyed your stay with us and hope that you will come and stay with us again for some respite care.

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Current Review Score: 9.5 (9.524)

Overview of Review Score

The Review Score of 9.5 (9.524) out of 10 for Heol Don Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.524 for Heol Don Care Home is calculated as follows: ( (268 Excellents x 5) + (44 Goods x 4) + (6 Satisfactorys x 3) + (7 Poors x 2) + (22 Very Poors x 1) ) ÷ 347 Ratings = 4.524

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heol Don Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 30 Jul 2025

Heol Don is a purpose-built home offering a warm welcome to those needing residential, nursing and dementia care. Wheelchairs can move around easily indoors and out, including all around our large gardens, gazebos and our children’s play area.

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Awards / Recognitions (10)

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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heol Don Care Home to verify any information. View our terms and conditions. Heol Don Care Home has an Enhanced Service - more info.