Heol Don Care Home

Whitchurch, Cardiff CF14 2AU
Review Us
9.8 151 Reviews
  • Heol Don Care Home, Cardiff
Heol Don is a modern purpose-built facility, ideal for a wide range of residential, nursing and dementia care needs for the elderly. An experienced care team tailor care plans to individual needs for short or long term requirements including respite, convalescence and palliative care, as well as care for dementia residential.

Heol Don offers first-class accommodation and facilities including sensory gardens, a hair salon and even an on-site cinema. All bedrooms have ensuite facilities and are equipped with ergonomically designed furniture to provide a comfortable and safe environment. The interior has been carefully designed to enhance care practice and homely comforts, with a wheelchair-friendly vision and support for personal interests.

Nutritious meals are prepared by trained chefs and there is even a night-bite menu for any late snacks and drinks. All dietary preferences and tastes are catered for.

Residents can enjoy a variety of engaging activities and outings to places of local interest. There’s a real sense of community at Heol Don. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether your loved one already has a hobby or would like to take up a new one, there are lots of exciting activities to get involved in.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK Heol Don Care Home.
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Care Provided by Heol Don Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600
  • Self-Funded Nursing Care: from £1795
  • RESPITE Self-Funded Residential Care: from £1760
  • RESPITE Self-Funded Residential Dementia Care: from £1795
  • RESPITE Self-Funded Nursing Care: from £1975

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

The price(s) shown are provided by the care home. Contact Heol Don Care Home for full pricing details and T&Cs.

Contact Heol Don Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.

Contact Heol Don Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Sharon Roberts (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (78)
  • Single Rooms with Ensuite Wet Room (78)

Parking

  • On-site parking available.

Heol Don Care Home Reviews (151)

9.8

Heol Don Care Home has a Review Score of 9.8 (9.803) out of 10, based on 47 reviews in the last 2 years.
Over all time Heol Don Care Home has 151 reviews.

Overall Experience
  • 129
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Date Published
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Reviewer Connection to Heol Don Care Home
  • 47
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Total of 151, showing 21-40
Review from B M (Resident) published on 30 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The majority of the people who work here are friendly & understanding. The food is excellent. My room is well-equipped and comfortable. The laundry & cleaning staff are very helpful. The activities are varied - plenty of options available.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Heol Don Care HomeWe appreciate you taking the time to leave us your comments. We are happy to hear you feel like a part of our Heol Don family. We are also pleased to hear that you like the food and the activities! Thank you for choosing us for your stay.
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Review from G W (Daughter of Resident) published on 30 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has had previous stays for convalescence post surgery and for respite to cover a family holiday, and has always been very happy and well looked after. This time it was an emergency post-surgery for nursing care. Once again, she is happy to be here with staff who know her and go to great lengths
to care for her and make her stay as happy as possible. She loves the exercise classes and welcomes the church service on a Sunday.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Heol Don Care HomeThank you for taking the time to leave your review. We are glad to hear that your mum has enjoyed her respite stays at Heol Don and we are pleased to hear that she enjoyed the numerous activities and services that the home has to offer. Hopefully you will go away from this feeling like your loved one received the best possible care.
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Review from Rob M (Son-in-law of Resident) published on 25 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law requires quite a high level of nursing care. This care commitment has increased over the last few years that he's been at this care home. Even though he's high maintenance, he is included in every activity that they offer at the centre. This is so reassuring to know as some of the days
I'm sure could appear to him to be long. The activities on offer are varied and I always feel appropriate to all ages and abilities. Indoors or outdoors (whether permitting), the activities vary from hands on to full participation (live entertainment). I'm always pleased to hear about what's on offer that week from the weekly diary he's given at the start of the week.
Reply from Fran Donno, Customer Service Adviser at Heol Don Care HomeThank you for your kind review. It is so wonderful to hear that your Father In Law is enjoying the variety of activities that are provided and that he feels like a part of our Heol Don family. We are very happy to hear you can feel at ease with your loved one in our care and please let us know if there is anything we can do to make your Father In Law's stay as comfortable as possible.
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Review from Sue M (Daughter of Resident) published on 25 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother experienced a number of seizures during a meal time, which is a very busy time. The staff were outstanding. From the house keeping staff to qualified staff members both carers and nurses, they helped with my mother not just with the initial first aid but the whole package of care. She arrived
to hospital safely and then after being discharged from the hospital they were very warm with their welcome back. It is so reassuring that there is a high level of professionalism within all members of the staff team at this centre.
Reply from Fran Donno, Customer Service Adviser at Heol Don Care HomeThank you for your lovely words. We are glad to help you and your family through such a difficult time and we are happy to hear that you and your Mother feel supported by our staff at Heol Don Care Home. We are so pleased to hear you feel like a part of our Heol Don family. We hope to continue providing your loved one with the best possible care.
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Review from S M (Son of Resident) published on 24 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Father enjoyed his stay in what he came to speak of as his home. Staff not only cared for him but also treated him as a friend.
Reply from Fran Donno, Customer Service Adviser at Heol Don Care HomeThank you for your kind comments. We are happy to hear that your Father felt like a part of our Heol Don family and that he enjoyed his stay. Hopefully you will go away from this feeling like your loved one received the best possible care.
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Review from M M (Daughter of Resident) published on 24 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I travel from overseas to visit my relative every year. I am always impressed by the facilities and the level of care provided. Despite the long gaps between my visits, the staff remember me by name and are always friendly and helpful. The manager has always provided assistance when asked and facilitated
my ongoing communication between my relative and me when I am overseas. Thank you.
Reply from Fran Donno, Customer Service Adviser at Heol Don Care HomeThank you for your kind words. It is wonderful to hear that you are impressed with the facilities, staff and the standards of care provided at Heol Don Care Home. It is always lovely to hear words like "Friendly" and "Helpful" being used to describe our staff and we are very happy to hear you can feel at ease with your loved one in our care. We hope to continue providing your loved one with the best possible care.
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Review from Heather R (Resident) published on 24 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone in the home makes it feel like my home. Staff are friendly, always willing to accommodate my needs. The housekeeping team go above and beyond for me. The SHK even does my shopping regularly. Couldn't manage without her.
Reply from Fran Donno, Customer Service Adviser at Heol Don Care HomeThank you for your kind comments. We are happy to hear you feel like a part of our Heol Don family and it is always wonderful to hear words like "Friendly" being used to describe our staff. Please let us know if there is anything we can do to make your stay as comfortable as possible.
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Review from Kathryn S (Wife of Resident) published on 6 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff in the home were both welcoming and positive, more than ready to help in any way and took trouble to accommodate individual likes and preferences, such as when my husband was taken out to the park in the minibus and put next to an open window (he gets travel sick), with classical music playing
(which he enjoys). We rang a few times to see how he was getting on and were always given a detailed reply, and were able to speak to him on the phone. I found the in house laundry very good, with careful attention given to clothes requiring a gentle wash, so nothing got mangled or lost in the system. All in all, a positive experience.
Reply from Lisa Henderson, Customer Care Advisor at Heol Don Care HomeThank you for your lovely review. It is always nice to hear words like "Welcoming" and "Positive" being used to describe our care. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your Husband with the best possible care.
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Review from Diane G (Sister of Resident) published on 16 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have enjoyed seeing my sister blossom under your care. The activities are varied and she joins in with anticipation. The facilities are always clean, and the staff willing to engage with you. Such a pleasant place to spend time.
Reply from David Mclean, Customer Service Adviser at Heol Don Care HomeThank you for your lovely review. It is always nice to hear words like "...seeing my sister blossom under your care" being used to describe our care. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your sister with the best possible care and we look forward to seeing you again soon.
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Review from E B (Granddaughter of Resident) published on 15 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Heol Don is a lovely, clean, comfortable home for my Grandmother. Staff are so friendly, and the quality of care is excellent. Very happy knowing she is safe and well there.
Reply from Fran Donno, Customer Service Adviser at Heol Don Care HomeThank you for your kind comments. It is wonderful to hear words like "Clean" and "Comfortable" being used to describe our home and we are pleased to hear that you can feel at ease with your Grandmother in our care. It is lovely to hear that your Grandmother is safe and being looked after well. We hope to continue providing your loved one with the best possible care.
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Review from C J (Friend of Resident) published on 13 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly atmosphere. Excellent staff. Very clean.
Reply from Lisa Henderson, Customer Care Advisor at Heol Don Care HomeWe appreciate you taking the time to leave us your comments. It is lovely to hear comments like "Excellent" to describe our Staff at Heol Don Care home.
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Review from Eirian H (Sister of Resident) published on 2 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister was given all the support and love when she first came to live in Heol Don. All the staff are friendly and are happy to adjust to my sister's needs.
There are many daily activities to suit all needs and I am able to join here in these activities.
Reply from Maria Ricketts, Customer Care Adviser at Heol Don Care HomeThank you for your kind words. It is always nice to hear words like "friendly" and "Happy" being used to describe our care. Thank you for choosing Heol Don Care Home.
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Review from C G (Friend of Resident) published on 28 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home has a friendly atmosphere and I find the staff very pleasant and helpful. Rooms are very pleasant if a little small to be in for such a long time. The only criticism is that food plates can be often left in the room for hours and I understand that it can be lonely in the evening without
anyone popping in to chat. However, the staff I have met - nurses, those delivering meals/snacks, laundry etc. are all lovely, helpful and brighten up the day of residents. Having the hairdresser, chiropodist, Dr on hand is very good.
Reply from Maria Ricketts, Customer Care Adviser at Heol Don Care HomeWe appreciate you taking the time to leave us your comments. We are happy you enjoy the home environment overall, We will discuss your feedback regarding the food plates with the home's manager to help them continually improve their service. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.
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Review from Louise M (Daughter of Resident) published on 4 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother lives with me and goes into Heol Don for respite. Every time we arrive, Mum is given the biggest welcome. Lots of the team, with the many different roles, are friendly and professional. There are some members of the team who really go above and beyond to make my mother feel at home. My mum
is very quiet, so every time someone makes an effort to spend time with her, it makes such a difference. Lots of activities, co-ordinated incredibly well. The entire home is spotlessly clean and the food is to a very high standard. The gardens are beautifully kept. Recently, I overheard one of the permanent residents say, " I love it here!"
For respite care, Heol Don is a care home I would recommend.
Reply from Maria Ricketts, Customer Care Adviser at Heol Don Care HomeThank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are looking forward to seeing you again.
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Review from B B (Son of Resident) published on 25 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother feels at home, she even said "did we used to live here?".
There is a warm homely atmosphere and the staff are helpful and caring.
Mum seems happy and well cared for, and the activities are both stimulating and fun. I have joined in a few times!
Reply from Maria Ricketts, Customer Care Adviser at Heol Don Care HomeThank you for your kind words. We are very happy to hear you can feel at ease with your Mother in our care. Please let us know if there is anything we can do to make Mum's stay as comfortable as possible.
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Review from Barbara M (Friend of Resident) published on 25 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited today and have to say how impressed I am with the whole set-up. From the receptionist as I first went in, carers, dining staff and of course, the lovely manager. There is time for everyone - well done all.
Reply from Maria Ricketts, Customer Care Adviser at Heol Don Care HomeThank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.
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Review from Daniel M (Son of Resident) published on 25 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Clean rooms, welcoming staff and the food is great! Was very pleasant to get situated and they have always been attentive to visits and keeping us informed of everything that happened.
Have made a tough time very manageable and couldn't recommend more.
Reply from Maria Ricketts, Customer Care Adviser at Heol Don Care HomeThank you for your lovely review. We are glad to help you and your family through such a difficult time. We are very happy to hear you can feel at ease with your loved one in our care. We are looking forward to seeing you again.
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Review from W J (Son of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 96 year old mother was admitted to Heol Don Care Home for a 2 week period of respite for Christmas and New Year. Although she was initially reluctant to be staying away from her home for this period, she quickly began to appreciate the high level of friendly and highly competent personal care and
attention provided. Having returned home she is now keen to return for another period of respite! Excellent result for her and the family.
Reply from Maria Ricketts, Customer Care Adviser at Heol Don Care HomeThank you for your kind words. We hope Heol Don care home did everything possible to make the transition as easy as possible. We are looking forward to seeing you again.
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Review from D K (Niece of Resident) published on 20 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I wish to highly commend the ongoing treatment of my aunt during the time at Heol Don Care Home. I have made friendly contact with both admin and care staff. I go regularly and am impressed with the whole package.
Reply from Maria Ricketts, Customer Care Adviser at Heol Don Care HomeThank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.
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Review from A M (Daughter of Resident) published on 17 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff go above and beyond their duties, always welcoming and care of residents is excellent.
Reply from David Mclean, Customer Service Adviser at Heol Don Care HomeThank you for your kind words. It is always nice to hear words like "staff go above and beyond" being used to describe our care. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.
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Current Review Score: 9.8 (9.803)

Overview of Review Score

The Review Score of 9.8 (9.803) out of 10 for Heol Don Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 47 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 46 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.803 for Heol Don Care Home is calculated as follows: ( (485 Excellents x 5) + (59 Goods x 4) + (3 Satisfactorys x 3) + (3 Poors x 2) + (9 Very Poors x 1) ) ÷ 559 Ratings = 4.803
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Heol Don Care Home is based on 46 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 46 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (0)

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