Hutton Village Care Home

Hutton Village, Hutton, Brentwood CM13 1RX

Hutton Village has well trained, experienced staff who strive to provide a high standard of residential and nursing care, convalescence, palliative care and respite. Round the clock care and support is delivered with a warm and compassionate approach promoting the dignity, respect and independence of each individual at all times.

Originally the village school, the home is decorated to a high standard and is homely and comfortable. There is a lovely garden with lots of sunny and shady places to sit and enjoy, including a pond and a sensory garden. There is a number of choices of bedrooms, all are ensuite, and many enjoy views of the garden and surrounding countryside. The rooms are fully equipped, however, and residents are encouraged to bring their own personal possessions if they choose, to ensure they feel at home.

The in-house chef provides nutritionally balanced meals for residents and always offers both a cold and hot option at each meal time. Residents can enjoy a variety of snacks and cakes throughout their day. The team are happy to discuss individual dietary requirements and preferences.

They have a well-developed programme of activities led by activities coordinators, and there are regular entertainers such as musicians, visits from Pet Therapy dogs, a monthly church service, quizzes, games, films and individually tailored sessions.

They arrange trips to local cafes, lunch and shopping centres throughout the year and have regular parties and fairs such as their Easter Fair, May Day and summer concerts in the garden. Friends and family are always welcome to join any of the activities.

Group: Bupa Care Homes

Person in charge: Sue Green (Home Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Old Age • Physical Disability

Admission Information: Ages 60+.

Languages Spoken by Staff (other than English): French, Romanian

Single Rooms: 38

Shared Rooms: 1

Rooms with ensuite WC: 38

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Hutton Village Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Hutton Village Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Hutton Village Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.667 for Hutton Village Care Home is calculated as follows: ( (95 Excellents x 5) + (31 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 132 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Hutton Village Care Home is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 8 Reviews ÷ 8 Target = 1.000

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Hutton Village Care Home has a Review Score of 9.7 (9.667) from 11 Reviews


Average Ratings

  • Excellent
    8
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hutton Village Care Home?

  • Extremely LIKELY
    11
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hutton Village Care Home

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Resident / Service User
    1
  • Wife of Resident/Service User
    1
  • more

Both my parents are very elderly and are both in Hutton Village. I have complete peace of mind knowing that they are being extremely well looked after by very experienced and caring nurses and staff.

How likely would you be to recommend Hutton Village Care Home? Extremely Likely

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Average Rating:   5 out of 5

Natalie Krisman, Customer Service Adviser at Hutton Village Care Home responded to this review on 09 May 2018:

Thank you for your review and I'm pleased that you are satisfied with Hutton Village.

A very well run home with a caring atmosphere. The staff are very attentive to the residents. There is a good daily routine with daily activities on weekdays, such as quizzes and games. Singers and magicians are engaged to entertain and live animals are occasionally brought in. There are also outings twice a week to local cafes which the residents enjoy.
Seasonal celebrations such as Easter, Halloween, bonfire night and Christmas are lovely times at the home with summer fairs and Christmas fairs. All are well attended by the supportive staff, residents and families of staff and residents. The staff always take an active part in these activities.
The standard of personal care is good but on some occasions on the weekends, the personal care is not quite so good.
The staff are approachable and friendly and take all suggestions and complaints seriously.

How likely would you be to recommend Hutton Village Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Jayne Duck, Customer services administrator at Hutton Village Care Home responded to this review on 23 Mar 2018:

Thank you for your review and kind words. It is so nice to hear that the different activities are enjoyed by everyone and always different things to look forward to.

My 95-year-old mother spent the last 2 weeks of her life in Hutton Village and the care and help she received could not be faulted.
All staff from the manager, deputy manager, receptionist and nurses and carers were all so very professional and caring.
Such a lovely care home.

How likely would you be to recommend Hutton Village Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jayne Duck, Customer services administrator at Hutton Village Care Home responded to this review on 22 Mar 2018:

So sorry to hear of your loss, please accept our condolences. Thank you for your review and kind words about our staff.

My late mother and late father both stayed at this home for several years. They were treated with dignity and respect. The staff are wonderful and caring, including the kitchen staff, housekeeper laundry ladies and handyman and especially activities leader. I still go in from time to time to visit the residents and I am always made to feel welcome.

How likely would you be to recommend Hutton Village Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Jayne Duck, Customer Services Administrator at Hutton Village Care Home responded to this review on 06 Jul 2017:

So sorry to hear of you loss. Please accept our condolences. It is great to hear that you still go and visit the other residents and this must bring back happy memories of your parents.

I went for post-operative care and was very pleased with the room, surroundings and garden which was beautifully kept.
The staff were excellent, very dedicated, the management is excellent, producing happy and caring staff.
The food and coffee etc were very disappointing and sometimes tasteless and lukewarm. Otherwise, the overall assessment would have been excellent throughout. If asked they would have altered menus.

How likely would you be to recommend Hutton Village Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Jayne Duck, Customer Services Administrator at Hutton Village Care Home responded to this review on 26 Jun 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

My family and I are very happy with the care and support my mum has received at Hutton Village, where she has been a resident for a year following a fall which badly affected her mobility. Hutton is a relatively small care home and has a nice family feel to it. The home itself is well maintained and looked after with beautiful gardens, and Mum's room and bathroom are always clean. The food is good and the kitchen caters well to Mum's particular needs. There is a good range of activities organised for the residents, from games of Scrabble, to live music performances, to quizzes and Mum seems a lot less lonely now than when she was living alone with just short visits from the family each day. The lovely care Mum receives from all the staff, from the cleaners to the managers, has made the difficult process of leaving her own home and independence a much easier experience for both her and the family.

How likely would you be to recommend Hutton Village Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Jayne Duck, Customer Services Administrator at Hutton Village Care Home responded to this review on 19 Jun 2017:

Thank you for your review. So glad that your mum has settled so well and has made new friends and is enjoying all the things on offer.

My family and I have been totally satisfied with the excellent care and attention shown to our mother. The staff are always kind, thoughtful and caring and display a very professional approach to their work.

How likely would you be to recommend Hutton Village Care Home? Extremely Likely

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Average Rating:   5 out of 5

Simone Berkeley, Customer Service Advisor at Hutton Village Care Home responded to this review on 26 May 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team.

Hutton Village has been very welcoming to both our mother and our family over the past year. The staff are approachable and very caring and have been very supportive to my sister and I during a very difficult time for us. We feel included in all aspects of her care and her activities and it has become a home from home situation for us.

How likely would you be to recommend Hutton Village Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Simone Berkeley, Customer Service Advisor at Hutton Village Care Home responded to this review on 25 May 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team.

I find most of the nurses and carers very helpful and friendly towards Mum. They are kind but Mum could be encouraged to self-care more by some staff. Some are on the ball but sometimes they don't encourage her to wash daily. If she says no, they leave her. She may need more encouragement.

How likely would you be to recommend Hutton Village Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

Simone Berkeley, Customer Service Advisor at Hutton Village Care Home responded to this review on 18 May 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about the service you have received, we take on board your comments about our staff at the home and will share your comments with the home’s manager.

The Bupa Customer Care Team.

Mum was severely disabled by a stroke in 2003. She was cared for at home by my Dad until he died last year. They were married for 59 years. The emotional and physical challenges of settling Mum into a home were considerable. The professional, friendly and highly competent staff at Hutton were absolutely key to achieving this outcome. The home is clean, peaceful and welcoming, set amongst fields with wonderful gardens. The food and caring are top notch and there are daily activities for the residents to keep them stimulated and socialised. Mum hasn't been as mentally alert and happy for a long time. We cannot thank Hutton Village enough for what they are doing for Mum.

How likely would you be to recommend Hutton Village Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Jayne Duck, Customer sercices administrator at Hutton Village Care Home responded to this review on 02 May 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My parents stayed for respite and were very, very happy. The staff and management were great from the moment we arrived. Thank you so much for looking after them so well, and allowing me to have a lovely week with my family.

How likely would you be to recommend Hutton Village Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

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Bed Vacancies

2 Bed Vacancies

posted 04 May 2018

Nursing and private residential ensuite beds available.

Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Hutton Village Care Home