Hutton Village Care Home

staff were also extremely supportive towards us during what was an upsetting and distressing time. We cannot recommend this home and its incredible people more highly to care for your loved ones, no matter how difficult the situation.

Overall very good.

I have been happy here - but two years of lockdown no visitors etc, and sheer supplied and deafness have been very hard to bear. The whole staff have been wonderfully loyal and caring. Making an effort within the rules to celebrate my 100.

This has been a difficult time for us all, but staffing levels are now improving, and the home does have many staff who have been with the home for some years. Activities which have taken place should now be able to and have started to increase. My mother, who is not the easiest person to cope with when it comes to her personal care, is always treated with kindness and respect. All the staff I find are very helpful.

A caring, clean and well-run care home with beautiful grounds and amazing staff who really are the jewel in the crown of this establishment. With two and a half years of challenges, they have managed to overcome them all and even when visiting was not possible the relatives of the residents were secure in the knowledge that their relatives were receiving the very best of care.

The home has done incredibly well to weather the last two years of the pandemic in such a good way. It's not been easy for anyone, but I never heard any staff complaining, and everyone pitched in when needed to. Contrary to other reviews I felt we were kept fairly well appraised of the changes in rules, yes perhaps it wasn't always as clear as it could have been, but the rules were coming from central government not from the home management. Residents were protected by being restricted to their rooms, and as a consequence outbreaks were small, contained and not fatal to residents (sadly one carer did die at the start of the pandemic). Some things at times weren't perfect, but if you have staff off self-isolating so they don't infect the residents, temps are required and at times, they didn't hit quite the same high standards the permanent staff have within the home. Things are definitely on the up now, and Dad is happier.

It’s clear from what we understand from mum and communication with the home that staff shortages exist and this compounds the difficulties. However I do not have any sympathy for BUPA on this, they make a millions £.

Our elderly mum recently needed another spell of respite at this excellent facility. Once again, the entire team were understanding, responsive and very welcoming. Unfortunately, due to the Covid isolation period, I was unable to visit, but I cannot praise the team highly enough for their professionalism whenever I made contact with them. Having received the rest and support she needed, Mum is back in her own home. Thank you all.

My mother was in the home for four months until she passed and while she was there the staff could not do enough for my mother. They were kind and compassionate. Also, the girls on the reception were always very helpful and were able to answer any questions. It was a difficult time because of Covid but I was able to visit her in her room. Thank you all so much.

Although my sister was with you for a short time, her care was excellent. Thank you.

I am 98 and have been in this home for three years. I have been happy here, with such a well kept home, good room and wonderful, large gardens. All the staff are very efficient and caring. Lockdown has meant drastic curtailing of activities but great efforts have been made to keep us going in spite of no visitors or entertainers and other restrictions. We try to keep cheerful and hopeful but miss our family and friends.

I cannot commend all the staff at Hutton Village Nursing Home highly enough, it is a friendly and comfortable environment where the residents are extremely well looked after. My mum is very happy there, has made friends with residents and staff who she regards now as an extended family. The activities provided are wonderful too.

During covid, the home has been outstanding in their precautions which has been proved by the results. Do get disappointed sometimes when staff say they will do something but do not carry it out. On the whole, however, satisfied with the home.

My mother has been a resident since October 2018, from the moment she arrived she was made to feel safe and very well cared for. The amazing staff go way beyond their role to provide genuine friendship for residents that have been greatly appreciated during the lockdown. All nursing and care given is of a very high standard and always given showing great respect. Very important in maintaining dignity. They have done a wonderful job of keeping everyone well and safe.

My mum was in Hutton Village care home for 2 1/2 years and received what I consider to be the best possible care. She sadly passed away on 7th June 2020 and I can only add that the care she received at the end was both excellent and loving. I was lucky to be allowed into the home to be with her at the end for which I will be eternally grateful. My dad is still in the home and receiving the same excellent care.

I am pleased to be in the home, and it meets all the needs that I could not have achieved living alone. Staff can't verify my need for hot food and drinks etc; hot food should be served on hot/warm plates and dishes.

My two and a half years here have been happy, and I feel the staff here are my family! "Lockdown" has been difficult, but all efforts made to keep residents well and sympathetically treated.

I have been to another home and much prefer Hutton Village. Staff are very approachable. The garden is lovely. Plentiful food but not quite the same as home. Activities could not be better.

The staff during the pandemic have all been amazing and have kept all the relatives informed of their loved ones day to day via a WhatsApp group and Facetime, which has bought us all closer together and reassured us in these worrying times.

My Mum has been in Hutton Village Nursing home for 6 years now and the care has been excellent. Mum is treated with dignity by most of the staff. All issues when raised have been dealt with promptly and professionally.