Colonia Court Care Home

St Andrews Avenue, Colchester CO4 3AN

Situated in a pleasant, leafy suburb, Colonia Court offers residents a modern and purpose-built home surrounded by beautiful landscaped gardens.

The care home offers nursing, residential and dementia care as well as having a dedicated unit for people living with Huntington’s disease. It can also offer a space for people to rest, relax and recover with short stays too.

Just a short bus ride away, the home is within easy access to Colchester - Britain’s oldest recorded town. There are also shops nearby for residents to visit that are within walking distance.

At Colonia Court, staff take great care to focus on the person. It is important for residents to feel at home, so it creates a friendly environment with an individually appropriate balance of care and independence.

Enjoying food is an important part of life. The chefs create well-crafted menus made with the freshest ingredients and tries to cater for all ethnicity groups. Soon after a resident arrives at Colonia Court, staff discuss their personal preferences and dietary needs with them.

There is a real sense of community at Colonia Court. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether your loved one already has a hobby or would like to take up a new one, there is lots of exciting activities to get involved in.

From picnics in the garden and lunch clubs to pamper days and exercise groups, the care home has got a full social calendar. Anyone is welcome to pop in and join in, whether you’re friend, relative or loved one.

Staff love getting to know residents and there is never a dull moment. The care home puts on lots of activities that everyone can join in with if they wish and the activities are just as much fun for staff as it is for residents.

Group: Bupa Care Homes

Person in charge: Pauline Thornton (General Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 123 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's • Huntington's Disease • Parkinson's Disease • Stroke

Admission Information: Ages 55+.

Languages Spoken by Staff (other than English): Czech, Spanish; Castilian, French, Italian, Polish, Tagalog

Single Rooms: 123

Rooms with ensuite WC: 123

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Colonia Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.9 (maximum of 10) for Colonia Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Colonia Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 10 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.461 for Colonia Court Care Home is calculated as follows: ( (90 Excellents x 5) + (65 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 167 Ratings = 4.461

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.407 Points relating to the number of positive Reviews for Colonia Court Care Home is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 24.6 positive Reviews (123 registered maximum number of service users ÷ 5). 10 Reviews ÷ 24.6 Target = 0.407

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.9 Colonia Court Care Home has a Review Score of 8.9 (8.868) from 14 Reviews


Average Ratings

  • Excellent
    7
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Colonia Court Care Home?

  • Extremely LIKELY
    14
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Colonia Court Care Home

  • Daughter of Resident/Service User
    8
  • Wife of Resident/Service User
    2
  • Husband of Resident/Service User
    1
  • Resident / Service User
    1
  • Respite Resident/Service User
    1
  • more

All the staff are warm and friendly. The carers and nursing staff are compassionate, kind, understanding and efficient.
Rooms are clean, food is good and varied. The general standard is excellent.
I would recommend Colonia Court/Catchpole House to anyone.

How likely would you be to recommend Colonia Court Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Natalie Krisman, Customer Service Advisor at Colonia Court Care Home responded to this review on 10 May 2018:

Thank you for your review and I am pleased to hear that you have had a positive experience of our home and would recommend it.

I went to Colonia Court from 10th to 24th June for two weeks respite care. I found Bloomfield House very welcoming and the staff were absolutely brilliant.
The food was really good and drinks were good too.
In fact, I can't fault anything about the experience in any way.
I came home feeling a bit better and ready to look after myself for a bit longer.

How likely would you be to recommend Colonia Court Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Jayne Duck, Customer Services Administrator at Colonia Court Care Home responded to this review on 14 Aug 2017:

Thank you for your review. I'm so glad to hear that you had a good experience at the home and that you are feeling better and ready to look after yourself. We hope to see you again for some respite care look after yourself and enjoy the summer.

My mother has been in this dementia unit for more than 2 years and I have always found the unit manager and all of the staff caring and considerate at all times. They genuinely care about all of the residents. The staff take the time to know each resident and their individual needs and always assist with feeding and drinking where needed. I find it so reassuring to know my mother is so well cared for and I am kept informed at all times.

How likely would you be to recommend Colonia Court Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Jayne Duck, Customer services administator at Colonia Court Care Home responded to this review on 04 Aug 2017:

Thank you for your review. It is so nice to hear that your mum is being well cared for and that you have peace of mind. It is the little things like getting to know the person that makes it more like a family and a happy environment for our residents and families.

My husband has been in Mumford House for around 3 years. I've been satisfied with the treatment and care my husband has received during that time.

How likely would you be to recommend Colonia Court Care Home? Extremely Likely

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Average Rating:   3.8 out of 5

Emily Wilson, Customer Service Administrator at Colonia Court Care Home responded to this review on 18 Jul 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home. The Bupa Customer Care Team.

I was not looking forward to my mum going into a care home at any time but found that as my mums dementia got worse, I could not cope. I looked around quite a few but found that Colonia Court was best for location. The staff are kind and nothing is too much trouble. My mum is well fed and usually looks clean and well cared for. She has put on weight since being there and seems quite content and is always happy. She likes to help a little at the home but the staff see that she doesn't overdo it or attempt something beyond her capabilities.

How likely would you be to recommend Colonia Court Care Home? Extremely Likely

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Average Rating:   4 out of 5

Jayne Duck, Customer Services Administrator at Colonia Court Care Home responded to this review on 10 Jul 2017:

Thank you for your review. It is lovely to hear that your mum is happy and content and enjoys helping if she can, I'm sure this helps her to feel that she is looking after the other residents.

This is a caring and very friendly home. The staff are lovely and very helpful. My family made a good choice in selecting Colonia Court and I am very happy here. Obviously, it is not the same as being at home but this is a good alternative.

How likely would you be to recommend Colonia Court Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Jayne Duck, Customer Services Administrator at Colonia Court Care Home responded to this review on 07 Jul 2017:

Thank you for your review. I'm so glad to hear that you are happy in our care and I'm sure you will make lots of new friends that will become like family.

Having been badly treated by his previous care home, my dad was admitted to Colonia Court Care Home in October 2015. He has been treated with kindness and great care. All of his medical and mental health issues have been sorted out. He is happy to be in a clean, bright and pleasant room and very much enjoys the food he is given. The staff keep me well informed about his progress and are extremely helpful in every way.

How likely would you be to recommend Colonia Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Emily Wilson, Customer Service Administrator at Colonia Court Care Home responded to this review on 05 Jul 2017:

Thank you for your lovely feedback, we really appreciate hearing from you and about your positive experiences with our home. I am so pleased he is happy and you're happy with Colonia Court and the care he is receiving. The Bupa Customer Care Team.

Very pleased with mum's care. All the carers and nurses are lovely to her and she always looks clean, tidy and well fed and content. Any illnesses are dealt with quickly by a lady that runs the dementia unit with enthusiasm and efficiency.

How likely would you be to recommend Colonia Court Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Jayne Duck, Customer Services Administrator at Colonia Court Care Home responded to this review on 28 Jun 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

All the staff that we see are friendly, pleasant and caring. Residents are treated with respect and every effort is made to make them feel at ease. The only thing that could be improved is the entertainment although we realise that it is difficult and expensive.

How likely would you be to recommend Colonia Court Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Jayne Duck, Customer Services Administrator at Colonia Court Care Home responded to this review on 28 Jun 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

I visit my sister every week and find her always clean and tidy. All the staff are friendly and very helpful. The lady in charge always informs me of any medical problems and treatment given.
Overall I feel that the staff are very caring and sensitive to the resident's needs and I am thankful for their care of my sister.

How likely would you be to recommend Colonia Court Care Home? Extremely Likely

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Average Rating:   3.9 out of 5

Jayne Duck, Customer Services Administrator at Colonia Court Care Home responded to this review on 07 Jul 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

Making the decision that the time had come for mum to move into a care home was one of the hardest things I've ever done. However after viewing numerous homes I decided Colonia Court was the right one and I am pleased to say a year on that was the best decision I made. The staff are so caring to all individual needs and so friendly. It is a home from home for mum and I can rest knowing that she is so well cared for. I cannot fault the home and the staff, they are wonderful, not only to my mum, but to all of us as a family. Thank you so much.

How likely would you be to recommend Colonia Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Rachel Elliott, Customer Service Administrator at Colonia Court Care Home responded to this review on 03 Aug 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Dad came to Paxman House in April 2016 from hospital. From the time he arrived until he passed away the staff were amazing showing him and us great care. Nothing was too much trouble. Thank you again for making dads last few months comfortable.

How likely would you be to recommend Colonia Court Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Rose Pickering, Customer Service Administrator at Colonia Court Care Home responded to this review on 28 Jun 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. Also please accept our condolences. The Bupa Customer Care Team.

Wonderful, caring staff in this specialist care home for Huntington's Disease. Standard of care is excellent. Staff are a good team - qualified and unqualified staff work together to promote a caring, calm, loving environment. It has a real family feeling and relatives are always included in care planning and always made welcome. Managerial staff are satisfactory but it is those on the coal face who are real heroes. I just wish they had greater recognition for working in this challenging environment.

How likely would you be to recommend Colonia Court Care Home? Extremely Likely

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Average Rating:   4 out of 5

Emily Wilson, Customer service Administrator at Colonia Court Care Home responded to this review on 27 Jun 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Making the decision to move a loved one from their home to a care home is often distressing. We visited over 20 homes in S.E. England to find the right one for mum, seeing the beautiful gardens, bright modern interior and pretty en-suite bedrooms made BUPA's Colonia Court easily the best. Actually moving mum in has also been a pleasure thanks to the amazingly wonderful staff, from management, administration and carers nothing has been too much trouble. I cannot express enough my gratitude for the incredible support and kindness everyone has shown. Thanks to the staff, it took just a couple of hours for mum to happily settle in, and we can now return home to France knowing that we have done our very best for her, and that she is in the best place possible.

How likely would you be to recommend Colonia Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Rose Pickering, Customer Service Administrator at Colonia Court Care Home responded to this review on 26 May 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Bed Vacancies

3 Bed Vacancies

posted 20 May 2018

Nursing dementia en-suite rooms on newly refurbished unit. The home is set in a quiet environment near Colchester Town.

Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Colonia Court Care Home