Colonia Court Care Home

Very satisfied with the staff in Mumford House. Good management. Very satisfied with the care provided to my wife.

Thank you Colonia Court.

Mum moved into Paxman house just over five years ago. All the staff have been very kind, considerate, caring, giving a high level of dignity. During her stay she was happy, enjoying and joining in with the entertainment provided. I would really praise all staff, nothing was too much trouble and their caring attitude was fantastic. Towards the end, Mum, me and my brother were given the utmost attention to which we are extremely grateful. Thank you so much for caring for my mum in the last years of her life.

Reception area was friendly and professional.

My step mum and Dad have been in respite for a few weeks, we are so happy as a family to know how well looked after they both are. My Dad can be challenging at times but their care and patience is second to none thank you everyone on Mumford.

I would just like to say how welcoming Mumford House has been to my Dad who has just been given permanent residency following an initial 8-week stay after a period of ill health which has made living alone impossible. The staff have shown great care and respect and have been very supportive to our family during a stressful and unsettling time. Dad always looks clean, well dressed and is enjoying the lovely meals. We especially enjoy seeing photos taken by the staff of him taking part in the numerous activities which will enable him to thrive and provide vital mental stimulation for him. We look forward to being more actively involved as restrictions are eased.

I required some post-operative care following major surgery for cancer. My sister located Colonia Court for a three-week stay. The home was very good explaining the terms of referral and Covid requirements. They liaised very efficiently with the hospital to arrange my admission. The staff without exception were very kind, diligent nursing care. A very comfortable and positive experience that helped my recovery.

Our family’s experience here was very negative. We had to make formal complaints to both CQC and the ombudsman. Please check on your family member regularly if you choose to leave them here. We would not recommend this home to anyone looking for somewhere for their loved ones to stay.

My son has a smoking fixation. I was worried that this might be very stressful. I contacted a nurse, someone who over the years, with a doctor has been very helpful when looking after my son at home. She assured me that Bupa's staff were all trained to high standards and carer to a patient ratio. This has put my mind at ease.

What can I say, the home is so welcoming and the staff are lovely and my husband is so well looked after and content. We have been married 60 years and never been apart, so to see him like he is makes me feel better. Thank you Colonia Court keep up the good work, and also all the staff in all departments.

Although the home isn't a 'glamorous' home, the staff and facilities are amazing. I cannot thank the staff enough for the care and love they give to my mother.

I find the home excellent. The staff are very good but so busy all the time but will help if asked. All very good. If not I would not let my wife be with you. The only worry is at night on their own as I love my wife very much.

The staff and other visitors have always been kind and considerate towards my mother who is very happy here. My mother is always clean and well dressed. The staff contact me if they have any concerns over my mother's health or wellbeing. My family and I are always made very welcome.

My mother is looked after well with kindness and gentleness. All the staff take the time to talk and engage with her. The staff are always welcoming to her family. Thank you from a grateful family.

Just like to say I'm so grateful of all staff at Amber Lodge, they are fantastic, hard workers and always there to help out parents aswell and always kind. I'm happy they look after my son so much, appreciate what they all do.

So once again thank you so much for everything, your efforts meant the world to us all.

I am very happy with the care I have received so far during my time in Blomfield House and I am very impressed with the staff who care for me, however, they could benefit from more staff as I feel they are stretched beyond their means which can sometimes leave them very tired and stressed. I cannot fault anything they do and they always do their best to fulfil my needs, but the home would benefit from a higher staff to resident ratio.

Our sincere thanks go to every member of staff that contributed to her experience.

My father has recently been admitted to Colonia Court. The team and management have been very supportive in helping my father to feel comfortable and had ensured that he has settled in and feels at ease.

There is a special events organiser who arranges outings, entertainment, craftwork there is something for everyone who wishes to be involved. Nice gardens to go out in. There is always someone available if you have any concerns.